The new First Assistant Ombudsman in the Office of the National Student Ombudsman, Sarah Bendall, has a plan to hold universities to account.
Six days into this new role, she sat down with Martin Betts to outline the background to the office and role, and how she plans to provide a route for students to ensure they have a safe, fair and secure experience.
Coordinator of Welcoming Universities Cate Gilpin joined the conversation to ask Sarah what her short and long term priorities are and how she expects to action key reform areas outlined in the Universities Accord.
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