Tag: Resilience

  • Resilience is a matter of national health

    Resilience is a matter of national health

    With ongoing shortages of some 40,000 nurses and a 26 per cent drop in applicants to nursing degree courses in the last two years the staffing crisis in the NHS is set to get more acute.

    There is the backdrop of strikes, the legacy of Covid, low pay, the costs of studying along with the cost of living crisis.

    It is, perhaps, little wonder that around 12 per cent of nursing students in England fail to complete their degrees – twice the average undergraduate drop out rate. As health students tell us, “there are times when the NHS is not a nice place to be.”

    The constant cycle of coursework and clinical placements is “a treadmill, hard graft.” Students talk about feeling isolated, particularly during placements.

    The pressure to succeed and the fear of judgment from peers and professionals over not being able to “tough it out” can get in the way of students accessing support. The emotional toll of the work, coupled with the expectation to maintain a brave face, leads to compassion fatigue, burnout and a sense of depersonalisation.

    “It’s not,” students tell us, “what I thought it would be.”

    The resilience narrative

    Of course, the notion that healthcare is inherently tough and that only the most resilient can survive is not new. In fact, it’s something of a badge of honour.

    As one student told us, “there is this echo chamber. Students all telling each other about how tough it is, about the pressure, the volume of work, how it is non-stop and overwhelming.”

    But tying students’ worth to their ability to withstand adversity, that it is up to them to make up for something lacking in themselves instead of focusing on their capacity to thrive and grow, can be disempowering and debilitating.

    It’s time to change this corrosive resilience narrative, to bury the notion that it is the student who is somehow coming up short, who needs fixing. Resilience is not about survival and just getting through. It’s about coming back from set backs and thriving. It is about learning and growing. And it’s about something that is fostered within a supportive community rather than an ordeal endured alone by every student.

    So resilience becomes about putting in place support, about gathering what you need to be a success instead of simply finding a lifeline in a crisis.

    It is community that becomes a building block of resilience: the pro-active building of strong networks among students that enable and encourage them to support each other; building a wider support network of academic staff, supervisors in placements, of family and friends. It is here you find fresh perspective, the space to come back from setbacks.

    A midwifery student describes the: “WhatsApp group to keep in touch, check in and support each other. We’ve got a real sense of community;” a nursing student talks about how “it turned out that other students were just as terrified and felt like they were starting from scratch with every new placement.

    Sharing our feelings and experiences really helped normalise them;” and the medical student who suddenly “realised that everyone else was struggling. I wasn’t the only one who didn’t have confidence in themself and their abilities.”

    And by challenging negative interpretations of themselves, the “I can’t do it”, “I don’t belong”, “I’m the only one who’s struggling,” students begin to see new choices. Resilience becomes about developing the sense of agency and the confidence to respond differently, to challenge, to get the support you need to navigate towards your own definition of success.

    What matters

    So, to be resilient also means making the space to reflect on what truly matters to you when the norm, as a health student, is to focus only on the patients.

    Our medical student talks about how:

    …I spend a lot of time focused on looking after others and have seen myself as a low priority. This lack of self care used to result in things building up to breaking point. I needed a place to reflect, away from all the academic pressures. A time to focus on myself.

    It can take courage to do different, to do what is right for you rather then what people expect you to do. It takes courage not to join in with the prevailing culture when it doesn’t work for you. So resilience is also about bravery.

    The midwifery student again:

    I’m stopping negative experiences being the be all and end all of my experience.

    Disruptors and modellers

    What we’re talking about here is a cultural shift, about redefining the resilience narrative so it is about enabling students to discover their strengths and navigate their challenges with confidence.

    The role of staff is critical – as disruptors of the prevailing narrative in healthcare; in modelling behaviour; and re-inventing their everyday interactions with the practitioners of tomorrow.

    By using coaching tools and techniques, those of whose job it is to support students can:

    • Create a supportive environment that mitigates against self-stigma and provides students with permission and opportunities to be proactive in disclosing needs and unconditional reassurance that they feel they will be heard and valued;
    • Work in relationship with the whole student, supporting students to reflect on who they are and where they are going, and to make courageous choices;
    • Foster a sense of community to create a more supportive and effective learning environment

    We know there are places where this work has already getting results.

    A Clinical Skills Tutor describes how this approach:

    …has made me rethink my relationship with students, opened me up to working with students in a way I’d not thought about. I’ve seen how empowering it can be. I’m much more effective at making sure they get the support they need.

    Empowering students to redefine “resilience” on their own terms makes it a platform for learning and growth, rather than a burden to bear. There are more likely to succeed in their studies and will be better prepared for the challenges in their professional lives.

    As our student nurse puts it:

    “Grit turns your thinking on its head. I’ve been happier, calmer, better able to cope. I ask for help and support when I need it. I don’t bottle things up to breaking point. Things just don’t get to crisis point any more.

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  • Resilience and Psychological Safety: Navigating Uncertainty

    Resilience and Psychological Safety: Navigating Uncertainty

    by Julie Burrell | February 26, 2025

    The first two months of 2025 have brought no shortage of change and uncertainty to higher ed institutions. Amid that uncertainty, you may find yourself not only navigating a wave of new compliance requirements, but also supporting employees who are feeling overwhelmed or worried. When change is happening at a rapid pace, it can be challenging to think strategically about how to manage emotional responses to change.

    However, two approaches you probably honed during the COVID-19 pandemic — fostering resilience and psychological safety — can be particularly useful in times like these.

    Resilience is a set of tools we use to regulate our response to stress. It’s what allows us to survive during moments of crisis and learn to grow. Psychological safety is a management approach that allows employees to thrive and adapt to stressful situations. We feel psychologically safe when we’re able to take risks knowing we’ll be supported.

    Combined, these workplace strategies tap into emotional resources we already have and can further develop and strengthen.

    Strengthening Internal Resilience

    You may never have stopped to reflect on how you endured the pandemic, but it likely took a great deal of resilience. Learning to survive, and even flourish, in tough times calls for a store of personal resilience, which the American Psychological Association defines as “successfully adapting to difficult or challenging life experiences, especially through mental, emotional, and behavioral flexibility.”

    Some people just appear to be more naturally resilient than others. Maybe they seem tougher or more inclined to go with the flow. But resilience isn’t an innate trait we’re born with. It’s a skill that can be learned and practiced.

    In her Resilience in the Workplace webinar, Maureen De Armond, chief human resources officer at Des Moines University Medicine and Health Sciences, identified the four key factors that make up resilience:

    1. Identifying your purpose and values
    2. Gaining confidence
    3. Seeking support from your networks
    4. Learning adaptability

    A Quick Resilience Exercise on Personal Values

    Even a 15-minute resilience-building exercise can be effective, such as this brief reflection shared in the webinar.

    First, write down a list of five answers to the question, “why is it worth it to persevere and get through this challenging time?” For example, do you want to model certain behavior for your children? Do you want to be compassionate to your coworkers? Do you want to steward your team through change? Do you want to support your friends and family?

    Second, figure out the why behind each of these five answers by identifying the value behind each. Values can include achievement, compassion, economic security, humor, leadership, passion, etc. (Here’s a handy checklist.)

    Finally, be proactive about reminding yourself of these values:

    • Display photos that represent your values so that you see them every day — a loved one, beloved pet, a favorite spot on a hike, a trip you’re planning, an inspirational public figure.
    • Place quotes that illustrate these values around your workspace.
    • Craft an inspiration board, either on a digital whiteboard or as a physical craft, that contains photos, symbols, images and words that demonstrate your values.
    • Get out of your office and take a walk. Especially if you work on campus, this can be a reminder of your community and of the student population the higher ed workforce serves.

    Think of these proactive reminders as a “battery pack,” De Armond says, that will give you a boost or a nudge to get out of a negative head space. Helping employees tap into and strengthen their own resilience will equip them for whatever lies ahead.

    The Role of Psychological Safety in Managing Uncertainty

    While it’s natural for people to seek safety and solace in a time of upheaval, psychological safety isn’t about providing comfort or promoting kindness, as important as these are. Rather, it’s about candor, trust and accountability among teams. It allows team members to speak up about mistakes (including their own), tolerate risk, and embrace discomfort and change.

    Amy Edmonson, an expert on team psychological safety in the workplace, defines psychological safety as “the shared belief that’s it’s okay to take risks, express ideas and concerns, speak up with questions, and admit mistakes without fear of negative consequences.”

    For example, what happens when a team member goes to their supervisor with a question, admits a mistake, or notices a colleague’s error? If that supervisor gets angry or becomes dismissive, the employee may stay quiet in the future and even cover up mistakes to avoid that reaction again. But if the supervisor adopts some of the tips below, the team feels safe enough to take risks and can weather storms as a group.

    Recommendations to Increase Psychological Safety

    • Encourage people to come to you with problems and thank them for doing so. Also ask, “how can I help?”
    • Adopt a learning mindset. In the example above, an angry or dismissive supervisor also missed the chance to ask, “what did you learn?” As psychological safety experts know, “organizations characterized by a learning orientation focus on curiosity and continuous improvement, and they make it safe for organizational members to admit what they do not know or perhaps got wrong.” If you have a Learning and Development team, they can offer practices for adopting a learning mindset.
    • Listen rather than talk. Leaders are expected to have all the answers, but unless immediate action is needed, pausing and getting all the facts, and listening to feelings, can be an important leadership tool. Reflective listening — repeating or paraphrasing what’s said or reflecting a feeling that’s expressed — is a particularly useful skill for creating trust.
    • Say, “I don’t know.” Leaders modeling psychological safety admit when they don’t know something, allowing others in their organization to adopt a curious mindset. This is what Brené Brown calls “the courage to not know.”
    • Celebrate small wins. Appreciating your employees matters now more than ever.
    • Take care of yourself and your team. HR is often expected, fairly or not, to manage tension and conflicting emotions. How are you showing up for yourself and your team?

    For more tips on increasing psychological safety, see the article Why Psychological Safety Matters Now More Than Ever by Allison M. Vaillancourt, vice president and senior consultant at Segal.

    Finally, Give Grace

    Giving grace to others during stressful and uncertain times can be a small but critical daily practice, one that builds compassion and trust. But we need to extend that same grace to ourselves. Set boundaries, take breaks, practice going slow, and share the load.

    Related CUPA-HR Resources

    Resilience in the Workplace — This CUPA-HR webinar, recorded in 2021, was designed to serve as resilience training for attendees, as well as a model that could easily be replicated at your institution for HR teams and other employees.

    Why Psychological Safety Matters Now More Than Ever — This article offers practical advice for increasing psychological safety, specifically for the higher ed workplace.

    Recent Executive Orders and Higher Ed HR’s Role in Creating and Sustaining an Inclusive Campus Community — A message from CUPA-HR President and CEO Andy Brantley.

    Mental Health Toolkit — This HR toolkit includes resources on sustaining mental health programs on campus and addressing problems like burnout.

    The Great Pivot from Resilience to Adaptability — This article explains how to move from resilience to adaptability and, ultimately, growth in challenging times for higher education.

    Managing Stress and Self-Care: “No” Is a Complete Sentence — This highly rated webinar shows how and why setting boundaries is critical to thriving.

    Trauma-Informed Leadership for Higher Education — This webinar explores how to develop a supportive leadership style and how to create a culture where team members can depend on each other for support during times of hardship.



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  • Resilience, flexibility and inclusion: digital transformation at The University of Manchester

    Resilience, flexibility and inclusion: digital transformation at The University of Manchester

    As Chief Information Officer, PJ Hemmaway is driving innovation at Manchester to future-proof the university and deliver the best possible day-to-day experience. In this recent interview with Melissa Bowden, Content Writer at Kortext, he shared insights on creating a sector-leading learning environment where everyone can thrive. PJ Hemmaway will be speaking at Kortext LIVE in Manchester on 6 February 2025: you can register here.

    Building resilient and flexible systems

    The University of Manchester has a bold ambition: to ‘be recognised globally as Europe’s most innovative university’. Since 2022, Hemmaway has been tasked with realising this vision, leading the institution’s digital transformation as Chief Information Officer.

    ‘As CIO, I have two core aims,’ he says. The first is ‘keeping the operational lights on’ so the university functions effectively now. The second is ensuring ‘we’re future ready – not just for one, three or five years, but for the next fifteen to twenty years’. For Hemmaway, this means making decisions that deliver long-term value, not just quick wins, and taking calculated risks.  

    Over the last two years, Hemmaway has been implementing several high-level technology strategies, all of which are underpinned by a focus on resilience and flexibility. One project has enhanced digital capabilities by laying ‘foundational building blocks’, such as a new enterprise service management system and a new integration platform, that ‘allow us to streamline workflows and improve access to services that align to our one university theme,’ he says.

    Hemmaway’s philosophy of ‘buy, don’t build’ is central to achieving his aims. ‘In the university sector, we’ve got very intelligent people who love to build things,’ he says, ‘but that creates technical debt, skills debt and data debt.’ Instead, he prefers a modular, scalable approach. ‘One of the reasons Manchester’s technology transformation has been so successful is that we’ve been modular and had small pilots – we’ve built on those and we’ve delivered’.

    Enhancing institutional intelligence

    The next stage of Hemmaway’s digital transformation strategy involves modernising Manchester’s existing data infrastructure. This means replacing older systems, which he prefers to describe as ‘heritage’ rather than ‘legacy’ technology. ‘I’ve got a lot of colleagues who implemented this technology,’ he explains, ‘and it’s part of our heritage as an institution’.

    Data is ubiquitous in higher education, yet many universities are still not leveraging it effectively. ‘As a sector, we’re not capitalising on the data we’ve got,’ says Hemmaway, ‘whether it’s research outputs or data from teaching, learning, and professional services ecosystems’.

    In response, Hemmaway is keen to foster a culture of data sharing. ‘Gone are the days where we want people to be holding their silos of data,’ says Hemmaway. Instead, by integrating data from multiple sources across the institution and then leveraging analytics tools, the university can benefit from powerful insights into areas like student retention, outcomes and wellbeing.

    Bridging the digital divide

    People are ‘at the heart’ of Manchester’s strategic plan, with its vision of students and colleagues working together ‘as one connected community’. For Hemmaway, a personal focus on equity and inclusion informs his stewardship of the university’s digital transformation too.

    He shares, ‘I come from a humble background but, thanks to my dad, I was very fortunate to have a computer in the late 80s’. When Hemmaway started his career in a bank, this early access gave him an advantage over colleagues who were still unfamiliar with the Internet.

    ‘It created an imbalance in terms of those that ‘could’ – a digital divide,’ he says. A similar gap is emerging now, with the rapid proliferation of generative AI tools. ‘It is critical to provide equitable access,’ Hemmaway states, ‘otherwise we’re going to see that digital divide again’. But access alone is not sufficient; institutions must help users develop digital confidence too.

    As part of this, Hemmaway encourages a risk-based culture of experimentation. ‘Most organisations are risk averse and they lose opportunities,’ he says. Instead, he has been selecting new products – including AI tools – and inviting colleagues to try them out in a trusted and supported environment. Feedback from these trials informs further product development.

    Successfully implementing new technology

    When asked for advice on technology adoption, Hemmaway emphasises collaboration. ‘My biggest piece of advice is to work with partners’, he says. For him, that means having a network of go-to peers and finding trusted vendors who understand the higher education sector.

    Hemmaway is now keen to explore partnering with Kortext, after seeing a demonstration of Kortext fusion – a unified strategic platform developed in collaboration with Microsoft. Following a conference, he was motivated to find a solution built on Microsoft Fabric and ‘I nearly broke my number one principle,’ he jokes. ‘I thought we were going to have to build it, not buy it’.

    However, the introduction to Kortext fusion was ‘serendipity’. Going forward, Hemmaway will be working closely with Kortext and Microsoft to explore how the platform can help Manchester to enhance data-driven decision-making and enhance the student experience. He adds, ‘this technology could also help me accelerate my digital-first strategy’, seeing it as a foundation to support flexible and inclusive education with equitable access for all.

    The benefits of a unified platform align with Hemmaway’s final thoughts. ‘The world is a complex place,’ he says, ‘and we need to simplify it’. For him, ‘simplification is a number one priority’ for successful digital transformation. Without this, he says, ‘we won’t be efficient, we won’t be flexible, and we won’t have inclusive education in a digital-first environment’.

    Join PJ, HEPI Director Nick Hillman and other education and technology expert speakers at a series of three events for HE leaders hosted at Microsoft’s offices in London, Edinburgh and Manchester during late January and early February. Find out more and register your free place here.

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