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  • Media outlets must not cave to Trump’s lawfare

    Media outlets must not cave to Trump’s lawfare

    What happens to freedom of the press when the president can bully media outlets he doesn’t like into paying big money to end his meritless lawsuits against them?   

    Buckle up. We’re about to find out.

    Per reports, Paramount Global — the parent company of CBS News — is in talks to settle a $10 billion dollar lawsuit President Donald Trump filed against the network last November shortly after the election. The president’s lawsuit claims “60 Minutes,” the network’s flagship news program, violated the Texas Deceptive Trade Practices Act by editing an interview with Vice President Kamala Harris to make her more appealing to viewers.

    The suit is flatly without merit. For starters, editing interviews is standard journalistic practice. Just ask FOX News, which has edited its own interviews and coverage of the president to tighten up rambling answers. Those cuts are protected by the First Amendment, which guarantees the press broad freedom to make editorial decisions about the content they print or air. And laws like Texas’ are designed to prevent used car salesmen from passing off lemons to unsuspecting buyers, not to police journalism.

    That’s why CBS’ initial public statements about Trump’s suit rightly struck a defiant and principled tone. The network promised it would “vigorously defend” itself, correctly arguing Trump’s attempt to “punish” CBS for its editorial choices is “barred by the First Amendment.”

    So what happened? Why is CBS now reported to be capitulating? There are two reasons, neither of them good for our free and independent press: Money and power. 

    Trump’s lawsuit isn’t concerned with winning so much as imposing a financial and political cost on people that say things he doesn’t like.

    First, the money. Paramount Global hopes to merge with Skydance Media, a deal worth some $8 billion to heiress Shari Redstone, Paramount’s owner — but only if it’s approved by the Federal Communications Commission.

    That’s where the raw governmental power comes in. Brendan Carr, Trump’s pick to run the FCC, has made clear in public comments that the agency’s review of the merger will take into consideration Trump’s “news distortion complaint.” And in private, Carr reportedly warned Paramount that addressing Trump’s dissatisfaction was a precursor to approval. In other words: Nice little network you got there — be a shame if anything happened to it.

    This kind of pressure from government regulators — “jawboning” — is all the more objectionable when it’s aimed toward the personal benefit of the president. Rather than stand up for the journalists at CBS, Redstone appears to be playing ball, even handing over an unedited transcript to the FCC after refusing to do so for months.

    What is jawboning? And does it violate the First Amendment?

    Issue Pages

    Indirect government censorship is still government censorship — and it must be stopped.


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    That’s bad enough. But wait — there’s more.

    Our litigious president is fresh off settling his 2021 lawsuit against Meta, which alleged the company’s decision to ban Trump from Facebook after Jan. 6, 2021, violated his First Amendment rights. Like his suit against CBS, Trump’s class action suit was without merit; private social media companies have their own First Amendment right to run their platforms as they see fit. They are not government actors, as the district court dismissing the cases against social media companies easily concluded. Nevertheless, the company agreed this week to pay $25 million to end the appeal. Meta CEO Mark Zuckerberg, who attended the president’s inauguration, appears to have concluded that settling the suit was a small price to pay for political favor and access.

    Late last year, Trump also settled with ABC News for $15 million dollars, ending a defamation suit. That suit centered on a George Stephanopoulos interview with Rep. Nancy Mace during which Stephanopoulos mischaracterized the outcome of writer E. Jean Carroll’s successful sexual abuse and defamation claims against the former president. Stephanopoulos stated that Trump was “found liable for rape” and “defaming the victim of that rape,” when a jury had concluded Trump sexually abused Carroll — not that he raped her, as the term is narrowly defined in New York’s criminal code.

    Trump’s dictatorial appetite to use lawfare to silence or punish outlets that publish content he doesn’t like is most plainly on display in his ongoing suit against pollster J. Ann Selzer and The Des Moines Register. 

    ABC’s case presented real challenges, but the network may have been able to mount a sturdy defense. The First Amendment provides news outlets significant breathing room when commenting on public figures like President Trump, as established in the Supreme Court’s landmark 1964 ruling New York Times v. Sullivan. While the jury specifically rejected finding Trump guilty of rape, the district court judge noted the “definition of rape in the New York Penal Law is far narrower than the meaning of ‘rape’ in common modern parlance, its definition in some dictionaries, in some federal and state criminal statutes, and elsewhere.”

    Per reports, however, the network ultimately chose to settle what might have proven to be a challenging case rather than risk Trump’s ire — or provide the current Supreme Court a potential opportunity to weaken Sullivan’s broad protections. After all, the plaintiff has been loud and clear about his desire to “open up” American libel law. 

    Trump’s dictatorial appetite to use lawfare to silence or punish outlets that publish content he doesn’t like is most plainly on display in his ongoing suit against pollster J. Ann Selzer and The Des Moines Register. 

    FIRE’s defense of pollster J. Ann Selzer against Donald Trump’s lawsuit is First Amendment 101

    News

    A polling miss isn’t ‘consumer fraud’ or ‘election interference’ — it’s just a prediction and is protected by the First Amendment.


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    Selzer, hailed for decades by political observers as the dean of Iowa polling, conducted an early November poll published by The Register giving Harris a three-point lead in the Hawkeye State. Despite correctly forecasting Trump’s Iowa victories in 2016 and 2020, Selzer’s polling missed the mark this cycle. But Trump wasn’t content to take the win, choosing instead to file a claim against her under Iowa’s Consumer Fraud Act. 

    FIRE represents Selzer against the president’s bogus claim. Americans have a First Amendment right to make political predictions, and newspapers have a First Amendment right to publish them. But Trump’s lawsuit isn’t concerned with winning so much as imposing a financial and political cost on people that say things he doesn’t like. That’s un-American.

    Elections have consequences, it’s true. But silence cannot be one of them. We must protect our free press against meritless lawsuits and the coercive power of the federal government — lest we miss it when it’s gone.

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  • Second-generation student borrowers | SRHE Blog

    Second-generation student borrowers | SRHE Blog

    by Ariane de Gayardon

    Since the 1980s, massification, policy shifts, and changing ideas about who benefits from higher education have led to the expansion of national student loan schemes globally. For instance, student loans were introduced in England in 1990 and generalized in 1998. Australia introduced income-contingent student loans in the late 1980s. While federal student loans were introduced in the US in 1958, their number and the amount of individual student loan debt ramped up in the 1990s.

    A lot of academic research has analysed this trend, evaluating the effect of student loans on access, retention, success, the student experience, and even graduate outcomes. Yet, this research is based on the choices and experiences of first-generation student borrowers and might not apply to current and future students.

    First-generation borrowers enter higher education with parents who have either not been to higher education, or who have a tertiary degree that pre-dates the expansion of student loans. The parents of first-generation borrowers therefore did not take up loans to pay for their higher education and had no associated repayment burden in adulthood. Any cost associated with these parents’ studies will likely have been shouldered by their families or through grants.

    Second-generation borrowers are the offspring of first-generation borrowers. Their parents took out student loans to pay for their own higher education. The choices made by second-generation borrowers when it comes to higher education and its funding could significantly differ from first-generation borrowers, because they are impacted by their parents’ own experience with student loans.

    Parents and parental experience indeed play an important role in children’s higher education choices and financial decisions. On the one hand, parents can provide financial or in-kind support for higher education. This is most evident in the design of student funding policies which often integrate parental income and financial contributions. In many countries, eligibility for financial aid is means-tested and based on family income (Williams & Usher, 2022). Examples include the US where an Expected Family Contribution is calculated upon assessment of financial need, or Germany where the financial aid system is based on a legal obligation for parents to contribute to their children’s study costs. Indeed, evidence shows that parents do contribute to students’ income. In Europe, family contributions make up nearly half of students’ income (Hauschildt et al, 2018). But the role of parents also extends to decisions about student loans: parents tend to try and shield their children from student debt, helping them financially when possible or encouraging cost-saving behaviour (West et al, 2015).

    On the other hand, parents transmit financial values to their children, which might play a role in their higher education decisions. Family financial socialization theory states that children learn their financial attitudes and behaviour from their parents, through direct teaching and via family interactions and relationships (Gudmunson & Danes, 2011). Studies indeed show the intergenerational transmission of social norms and economic preferences (Maccoby, 1992), including attitudes towards general debt (Almenberg et al, 2021). Continuity of financial values over generations has been observed in the specific case of higher education. Parents who received parental financial support for their own studies are more likely to contribute toward their children’s studies (Steelman & Powell, 1991). For some students, negative parental experiences with general debt can lead to extreme student debt aversion (Zerquera et al,2016).

    As countries globally rely increasingly on student loans to fund higher education, many more students will become second-generation borrowers. Because their parents had to repay their own student debt, the family’s financial assets may be depleted, potentially leading to reduced levels of parental financial support for higher education. This is likely to be even worse for students whose parents are still repaying their loans. In addition, parental experiences of student debt could influence the advice they give their children with regard to higher education financial decisions. As a result, this new generation of student borrowers will face challenges that their predecessors did not, fuelled by the transmitted experience of student loans from their parents (Figure 1).

    Figure 1 – Parental influence on second-generation borrowers

    As the share of second-generation borrowers in the student body increases, the need to understand the decision-making process of these students when it comes to (financial) higher education choices is essential. Although the challenges faced by borrowers will emerge at different times and with varying intensity across countries — depending in part on loan repayment formats — we have an opportunity now to be ahead of the curve. By researching this new generation of student borrowers and their parents, we can better assess their financial dilemmas and the support they need, providing further evidence to design future-proof equitable student funding policies.

    Ariane de Gayardon is Assistant Professor of Higher Education at the Center for Higher Education Policy Studies (CHEPS) based at the University of Twente in the Netherlands.

    Author: SRHE News Blog

    An international learned society, concerned with supporting research and researchers into Higher Education

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  • Student Aid in Canada: The Long View

    Student Aid in Canada: The Long View

    Note: this is a short version of a paper which has just appeared in issue 72:4 the Canadian Tax Journal. How short? I’m trying for under 1000 words. Let’s see how I do.

    Canadian student aid programs existed in scattered forms since just after World War I but became a “national program” when the Dominion-Canadian Student Aid Program (DCSAP) was created in 1939. Under this program, the Government of Canada provided block cash grants to provinces who administered their own scholarship programs which provided aid based on some combination of need and merit. The actual details of the program varied significantly from one province to another; at the time, the government of Canada did not place much importance on “national programs” with common elements.

    In 1964, this DCSAP was replaced by the Canada Student Loans Program (CSLP)—recently re-named the Canada Student Financial Assistance Program (CSFAP). This has always been a joint federal-provincial enterprise. But where the earlier program was a block grant, this program would be a single national entity run more or less consistently across all provinces, albeit with provincial governments still in place as responsible administrative agencies able to supplement the plan as they wished. Some provinces would opt out of this program and received compensation to run their own solo programs (Quebec at the program’s birth, the Northwest Territories in 1984 and Nunavut in 1999). The others, for the most part, built grant programs that kicked in once a student had exhausted their Canada Student Loan eligibility.

    Meanwhile, a complimentary student aid program grew up in the tax system, mainly because it was a way to give money to students that didn’t involve negotiations with provinces. Tuition fees plus a monthly education amount were made into a tax deduction in 1961 and then converted to a tax credit in 1987. Registered Education Savings Plans (RESPs), which are basically tax-free growth savings accounts, showed up in 1971.

    Although the CSLP was made somewhat more generous over time in order to keep up with rising student costs, program rules went largely unchanged between 1964 and 1993. Then, during the extremely short Kim Campbell government, a new system came into being. The federal government decided to make loans much larger, but also to force provinces in participating provinces to start cost-sharing in a different manner—basically, they had to step up from a student’s first dollar of need instead of just taking students with high need. Since this was the era of stupidly high deficits, provinces responded to these additional responsibilities by cutting the generosity of their programs, transforming from pure grants to forgivable loans. For the rest of the decade, student debt rose—in some cases quite quickly: in total loans issued doubled between 1993 and 1997.

    And then, everything went into reverse.

    In a series of federal budgets between 1996 and 2000, billions of dollars were thrown into grants, tax credits and a new program called “Canada Education Savings Grants,” which were a form of matching grant for contributions to RESPs. Grants and total aid rose; loans issued fell by a third, mainly between 1997 and 2001 (a recovering economy helped quite a bit). Tax expenditures soared, which due to a rule change allowing tax credits to be carried forward meant either students got to keep more of their work income or got to reduce their taxes once they started working.

    Since this period of rapid change at the turn of the century, student aid has doubled in real terms. And nearly all of that has been an increase in non-repayable aid. Institutional scholarships? Tripled. Education scholarships? Quadrupled. Loans? They are up, too, but there the story is a bit more complicated.

    Figure 1: Student Aid by Source, Canada, 1993-94 to 2022-23, in thousands of constant $2022

    For the period from about 2000 to 2015, all forms of aid were increasing at about inflation plus 3%. Then, in 2016, we entered another period of rapid change. The Governments of Canada and Ontario eliminated a bunch of tax credits and re-invested the money into grants. Briefly, this led to targeted free tuition in Ontario, before the Ford government took an axe to the system. Then, COVID hit and the CSFAP doubled grants. Briefly, in 2020-21, total student aid exceeded $23 billion/year (the figure above does not include the $4 billion per year paid out through the Canada Emergency Student Benefit), with less than 30% of it made up of loans.

    One important thing to understand about all this is that while the system became much larger and much less loan-based, something else was going on, too. It was becoming much more federal. Over the past three decades, provincial outlays have risen about 30% in real terms; meanwhile, federal ones have quadrupled. In the early 1990s, the system was about 45-55 federal-provincial; now, it’s about 70-30 federal. It’s a stunning example of “uploading” of responsibilities in an area of shared-jurisdiction.

    Figure 2: Government Student Aid by Source, Figure 1: Student Aid by Source, Canada, 1993-94 to 2022-23, in thousands of constant $2022

    So there you go: a century of Canadian student aid in less than 850 words. Hope you enjoyed it.

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  • Higher Education Inquirer : Robocolleges 2025

    Higher Education Inquirer : Robocolleges 2025

    Overall, enrollment numbers for online robocolleges have increased as full-time faculty numbers have declined. Four schools now have enrollment numbers exceeding 100,000 students.  

    Here’s a breakdown of the key characteristics of robocolleges:

    • Technology-Driven: Robocolleges heavily utilize online platforms, pre-recorded lectures, automated grading systems, and limited human interaction.
    • Focus on Profit: These institutions often prioritize generating revenue over providing a high-quality educational experience.
    • Aggressive Marketing: Robocolleges frequently employ aggressive marketing tactics to attract students, sometimes with misleading information.
    • High Tuition Costs: They often charge high tuition fees, leading to significant student debt.
    • Limited Faculty Interaction: Students may have limited access to faculty members for guidance and support.
    • Questionable Job Placement Rates: Graduates of robocolleges may struggle to find employment in their chosen fields.

    Concerns:

    • Student Debt Crisis: The high tuition costs and potential for low job placement rates contribute to the student debt crisis.
    • Quality of Education: The emphasis on technology and limited human interaction can raise concerns about the quality of education students receive.
    • Ethical Considerations: The aggressive marketing tactics and potential for misleading students raise ethical concerns.

    Here are Fall 2023 numbers (the most recent numbers) from the US Department of Education College Navigator:

    Southern New Hampshire University: 129 Full-Time (F/T) instructors for 188,049 students.*
    Grand Canyon University 582 F/T instructors for 107,563 students.*
    Liberty University: 812 F/T for 103,068 students.*
    University of Phoenix: 86 F/T instructors for 101,150 students.*
    University of Maryland Global: 168 F/T instructors for 60,084 students.
    American Public University System: 341 F/T instructors for 50,187 students.
    Purdue University Global: 298 F/T instructors for 44,421 students.
    Walden University: 242 F/T for 44,223 students.
    Capella University: 168 F/T for 43,915 students.
    University of Arizona Global Campus: 97 F/T instructors for 32,604 students.
    Devry University online: 66 F/T instructors for 29,346 students.
    Colorado Technical University: 100 F/T instructors for 28,852 students.
    American Intercontinental University: 82 full-time instructors for 10,997 students.
    Colorado State University Global: 26 F/T instructors for 9,507 students.
    South University: 37 F/T instructors for 8,816 students.
    Aspen University 10 F/T instructors for 5,195 students.
    National American University 0 F/T instructors for 1,026 students

    *Most F/T faculty serve the ground campuses that profit from the online schools.

    Related links:

    Wealth and Want Part 4: Robocolleges and Roboworkers (2024) 

    Southern New Hampshire University: America’s Largest Robocollege Facing Resistance From Human Workers and Student Complaints About Curriculum (2024)

    Robocolleges, Artificial Intelligence, and the Dehumanization of Higher Education (2023)

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  • Education Department staffers suspended over DEI training

    Education Department staffers suspended over DEI training

    Dozens of Education Department employees were notified Friday that they’d been put on paid administrative leave following President Trump’s executive order to root out diversity, equity and inclusion initiatives in the federal government. At least some of them received the notices because of their participation in a voluntary session on diversity training, NBC News reported, noting they were encouraged to do so by Trump’s first-term education secretary, Betsy DeVos. 

    Department staffers sent the memos they’d gotten to their American Federation of Government Employees local union, Politico reported over the weekend. The union subsequently said that attendees of a two-day 2019 training for the department’s “Diversity Change Agent Program” had received the notices.

    The “change agents” who participated in the program were supposed to lead DEI training and education in the agency while working to attract and retain talent. The union said DeVos’s goal was to have 400 employees participate, though it’s unclear how many did.

    The suspended staffers were told that the “administrative leave is not being done for any disciplinary purpose.” NBC News reported that the affected employees included “a public affairs specialist, civil rights attorneys, program manager analysts, loan regulators and employees working to ensure schools accommodate special needs children with individualized education programs.” 

    The notices arrived one week after the Education Department rolled out a press release touting its “Action to Eliminate DEI.” That action included putting employees in charge of DEI  programs on paid leave and canceling more than $2.6 million in training and service contracts. The department characterized it as “the first step in reorienting the agency toward prioritizing meaningful learning ahead of divisive ideology in our schools.”

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  • Big state systems were among those announcing cuts in January

    Big state systems were among those announcing cuts in January

    A new year is underway, but many colleges are still reeling from the fiscal challenges of 2024.

    With yawning budget gaps and bleak financial projections at some campuses, administrators are cutting jobs, academic programs and athletics options to plug holes and stabilize their finances.

    Here’s a look at cuts announced in January.

    Sonoma State University

    Facing a budget deficit estimated at nearly $24 million, the California State University campus is enacting deep cuts that will include dismissing dozens of faculty members, eliminating multiple programs and dropping athletics, according to an announcement from interim president Emily F. Cutrer.

    “The University has had a budget deficit for several years. It is attributable to a variety of factors—cost of personnel, annual price increases for supplies and utilities, inflation—but the main reason is enrollment,” Cutrer wrote in an announcement last month.

    She added that Sonoma State’s enrollment has dropped by 38 percent since 2015.

    On the personnel side, 46 faculty members, including tenured as well as adjunct professors, will not have their contracts renewed for the next academic year. An unspecified number of lecturers will also receive notices that “no work will be available in fall 2025,” Cutrer wrote. Four management and 12 staff positions are also being eliminated as part of Sonoma State’s cost-cutting measures.

    In addition, more than 20 programs have been identified for closure and others will be combined. University officials are also looking to close a half dozen academic departments.

    All 11 SSU athletic programs, which compete at the NCAA Division II level, will be eliminated. However, SSU coaches have announced plans to file a lawsuit in an effort to save their sports.

    California State University, Dominguez Hills

    Anticipated budget cuts also drove layoffs at this CSU campus in Southern California, which let go 32 employees last month, many probationary or temporary workers, LAist reported.

    “While these layoffs will be disruptive to our operations, the vast majority of our staff will remain employed at CSUDH continuing to provide the high level of support to our community that we are known for,” President Thomas Parham wrote in an email.

    Other institutions across California are also likely to introduce cost-cutting measures in the coming months due to anticipated decreases in state appropriations that will limit funding. The 23 institutions in the CSU system are bracing for state budget cuts of nearly $400 million.

    University of New Orleans

    After consolidating five colleges into two in December, the University of New Orleans laid off 30 employees last month as it chips away at a $10 million budget deficit, NOLA.com reported.

    Additionally, the university announced furloughs for full-time, nontenured employees last month, which local media outlets reported will affect nearly 300 workers.

    “While these actions are necessary, we are deeply sensitive to the hardship they undoubtedly will cause. We remain fully committed to supporting those who are affected through this transition,” President Kathy Johnson said in a January announcement. “Our focus remains on protecting UNO’s academic mission and its vital role in the New Orleans region. We are pursuing long-term strategies to increase enrollment, secure new funding, and enhance operational efficiency to avoid similar measures in the future.”

    St. Francis College

    The financially struggling institution in New York laid off 17 employees last month, The City reported. It follows other moves administrators have made in recent years—including previous layoffs, the sale of the Brooklyn campus and the elimination of athletic programs—to help fix St. Francis’s financial woes.

    Despite the institution’s recent struggles and multiple years of operating losses, President Tim Cecere offered the news outlet an optimistic outlook, noting that cost-cutting measures have put the college on a path toward sustainability.

    “The college hasn’t been this strong in years,” Cecere said. “We have zero debt, which not a lot of colleges can say. Every dollar that comes in is optimized for the benefit of the students.”

    St. Norbert College

    Jobs and programs are on the chopping block as the small Catholic institution in Wisconsin navigates financial issues, The Green Bay Press Gazette reported.

    At least 13 majors will be cut, including chemistry, computer science, history and physics.

    An unspecified number of faculty members are also expected to be laid off, the newspaper reported, as the college aims to shave $7 million in expenses ahead of the next fiscal year.

    Cleveland State University

    Efforts to cut spending prompted Cleveland State University to drop three athletic programs—wrestling, women’s softball and women’s golf—Ideastream Public Media reported.

    Cleveland State will also move its esports team from athletics to the College of Engineering.

    The move comes as the university whittles down a budget deficit that reportedly stands at $10 million. Last summer 50-plus faculty members took buyouts as part of cost-reduction efforts.

    Indiana University

    More than two dozen jobs were eliminated from the state flagship’s athletics department last month—part of a cost-reduction effort in response to the House v. NCAA settlement, which will require IU and other institutions to begin sharing revenue with athletes starting in the 2025–26 academic year, The Indianapolis Star reported.

    Of the 25 positions eliminated, 12 were reportedly vacant.

    Western Illinois University

    Furloughs for administrative employees who are not in a bargaining unit are expected as the regional public institution seeks to cut expenditures, Tri States Public Radio reported.

    WIU is reportedly dealing with a $14 million deficit for fiscal year 2025.

    The furlough program will run from the beginning of February through July 31 and is tiered by annual salary. Administrators making more than $150,000 will be required to take three unpaid days off each month, while those earning between $100,000 and $149,000 will be asked to take off two unpaid days each month and those making $99,999 to $75,000 will have to take off one unpaid day per month.

    Catholic University of America

    With the Catholic research university in Washington, D.C., facing a $30 million structural deficit, administrators are considering merging departments and potentially closing the Benjamin T. Rome School of Music, Drama, and Art, Catholic News Agency reported.

    Officials did not specify publicly whether job cuts would be included as part of the overall changes, which are expected to go before CUA’s Board of Trustees for approval in March.

    University System of Maryland

    Amid state budget cuts, Maryland’s public university system will likely be forced to lay off employees.

    Anticipating a funding cut of $111 million across the 11-campus system, officials may eliminate as many as 400 jobs through layoffs as well as closing vacant positions, The Baltimore Banner reported, which they estimate will save $45 million. Though a timeline for cuts was not announced, system chancellor Jay Perman said some jobs will be student facing, including advising, counseling and mental health services. Perman also noted that some faculty positions across the system will likely go unfilled.

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  • College leaders in the foxhole (opinion)

    College leaders in the foxhole (opinion)

    The second Trump administration has begun with a cacophony of executive orders, memos from the Office of Management and Budget, and the disconcerting disappearance—and some reappearance—of research grants and programs. This has led to fear of the loss of important federal data, threats to the livelihoods of researchers and students, and the end of critical programs that have enabled greater participation in science. Many of these actions are being litigated in the courts, and while some judges have helped stop the worst actions, the whiplash leads to more drama and uncertainty. The research community on college campuses has been left in a state of anxiety and confusion.

    The public response from college presidents has been mostly muted so far. While this is causing even more distress in some quarters, there are reasons for it. The administration has suggested that on top of the current actions, there are prospects for increasing the tax on large university endowments, cutting indirect cost recovery on federal grants, investigating students and institutions for antisemitism, and more. It’s no surprise that university presidents, general counsels, communications professionals and federal relations officials want to play it safe. Many of these leaders probably also feel constrained by their commitments to institutional neutrality and don’t want to be seen as taking a political position against the administration’s actions.

    And so higher education is in yet another crisis. This one affects the whole country, just like the 2008 financial crisis and the pandemic. Former Tulane University president Scott Cowen faced a unique local crisis after Hurricane Katrina and also navigated the pandemic as interim president at Case Western Reserve University. He has been justifiably praised as an outstanding crisis manager, bringing Tulane through an event that easily could have permanently devastated the institution. He said on this site that—both after Hurricane Katrina in New Orleans and during COVID-19 in Cleveland—frequent, emotionally transparent communication was crucial to lower anxiety and provide updated information.

    “Crises are bound to happen,” he said, “impacting a few people or everyone. How we lead through them depends in large part on the nature of the crisis. And when one strikes, a leader should first understand how that particular crisis makes them feel” (emphasis mine).

    We don’t need to wonder about how people feel this time. The current crisis is definitely making people on campuses anxious and afraid. A few presidents have heeded Cowen’s advice and made public statements, including Christina Paxson at Brown University, Maurie McInnis at Yale University and Kevin Guskiewicz at Michigan State University. These statements have all acknowledged the pain and anxiety on the campuses. All three of these presidents are quite experienced: Paxson has been in office at Brown for 12 years, and McInnis and Guskiewicz are both in their second executive positions.

    Paxson perhaps went the farthest in taking a stand. “We always follow the law,” she said. “But we are also prepared to exercise our legal right to advocate against laws, regulations or other actions that compromise Brown’s mission.” That would be a difficult statement to make at a public university in a red state—and is still quite a courageous one at a private one in Rhode Island.

    Other presidents have made similar statements, and as the situation grinds on, more will continue to do so, particularly as it becomes apparent that this is not something to be waited out but rather to be managed and adapted to. Nearly every college president cares first and foremost about their campus; when they don’t show it, it’s usually because they think doing so would cause more damage in the long run. My heart goes out to all of the officials who for two weeks—and for many weeks to come—have had long early-morning and late-night meetings trying to figure out what they can and cannot do or say. Being in the foxhole late at night with your team and college town takeout can be energizing at first, but as it continues, it gets very difficult, especially as the days start to blur and it’s hard to remember whether you’ve already decided something or not.

    I went through two crises myself as chancellor of University of North Carolina at Chapel Hill. I followed Cowen’s advice on the first one, the 2008 financial crisis; I had seen him present on what he did at Tulane at my first presidents’ meeting. I sent out frequent emails to the campus with the help of a very sharp communications colleague who helped me craft my voice for such times. I went to employee meetings and answered all the questions I could. I hugged people when appropriate and let them share their emotions. As an autistic person, I don’t always know when emotions are in the air, but this was a dire enough situation that I didn’t need to do a lot of interpreting. We got through it, and I felt even more connected to the campus when we did.

    In the second crisis, which was a local scandal involving UNC athletics, I started off on the right foot by famously apologizing to “everyone who loves this university” at the first press conference. It seemed a logical continuation of what had gotten me through my first crisis, and it was consistent with what I had learned from Cowen. But the reaction was very different. While much of the campus appreciated it, the sports fans ridiculed me for being apologetic and not having a “stiffer spine” when it came to fighting for athletics. To my literal brain, this meant they wanted me to say it was acceptable that we cheated. I should have ignored that, because it caused me to lose my voice for a year or more, during which I just looked tongue-tied and indecisive while the scandal grew. As with the current situation, I was worried that saying anything would lead to more investigations and penalties for the Tar Heels. Finally, a wise adviser told me that I needed to decide who my people were. The people on the campus—the students, staff and faculty—those were my people. The sports fans were not; I can’t make a layup to save my life. “Stick to your people,” he said. I eventually got my voice back and happily went off to a Division III university.

    As the current crop of presidents goes through this same process, they’ll begin sticking with their people, too. Like me, many of them will end up wishing they did it sooner, but that’s to be expected given the stress and tension. In the long run, we need leaders who can lead the academic community to the other side of this. And that doesn’t always mean overt “resistance” as we often hear calls for, although as Paxson said in her letter, it certainly does mean standing up for the academic freedom of the individuals on the campus. It also means understanding the situation, caring for the people under their charge who are affected, helping them grieve for what is being lost and leading a conversation about how higher education is going to adapt to the new realities without sacrificing our values. I believe those leaders will emerge.

    As McInnis said at Yale, “Our mission is to create, share and preserve knowledge; to educate and inspire students; and to apply our discoveries to address the world’s greatest challenges. We are committed to navigating these times with a steadfast focus on advancing that mission and on supporting members of our community.” Most of the college leaders who read this and don’t think they can say something like it are wishing they could. In the coming weeks, more will.

    In the meantime, the academic community needs to stick together and try not to get overwhelmed by responding to everything that comes along while also acknowledging the fear, loss and pain many are experiencing. Teaching, patient care, research, justice and opportunity have defined American higher education for a century. And, somehow, they will continue.

    Holden Thorp is the editor in chief of the Science family of journals. He previously served as the chancellor of the University of North Carolina at Chapel Hill and the provost of Washington University in St. Louis.

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  • Seven strategies to build global learning community at scale

    Seven strategies to build global learning community at scale

    In higher education, your relationship with learners shouldn’t end when their program does. If fostered correctly, they’re applying the knowledge they gained, sharing their experiences with their personal and professional networks, and staying engaged with your institution.

    Strengthening your relationships post-program will not only enhance the learning experience and create a sense of belonging, but inspire lifelong learning and repeat engagement, build awareness in a competitive education landscape, and transform your learners into your brand’s biggest advocates.

    Building a vibrant community is vital for maintaining these post-program relationships. In a survey by the community marketing platform TINT, 73 percent of consumers reported having a positive opinion of brand communities, while 84 percent said the community surrounding a brand impacts their feelings about it.

    Many online learning providers must battle the misperception that community-building and networking only happen in person. At Harvard Business School Online, we launched our Community in 2018 to provide online learners the chance to connect off-line by forming chapters worldwide. Over the last six years, we’ve expanded to nearly 40 chapters and more than 650,000 members from 190 countries. And importantly, we’ve evolved beyond in-person meetups to also host virtual events and discussions through our Community platform.

    If you’re interested in building a global community at scale, here are seven tips to consider.

    Tips for Building an Engaged Global Community

    1. Find Your Superusers Early

    Start by identifying your most active, engaged learners. Perhaps they’re always the first to comment on their peers’ responses and provide feedback. Or maybe they’re sharing their certificate and learning experiences on LinkedIn, taking multiple programs, or promoting your school and proactively addressing questions in Reddit threads. Determine your engagement metrics and use them to spot your superusers early.

    Programs should offer multiple connection points throughout the experience. HBS Online offers networking opportunities before, during and after courses. Anyone can join a public chapter to learn more about the brand and build knowledge. Once enrolled and upon course completion, they’re added to different private discussion boards and gain access to exclusive networking opportunities.

    The earlier you integrate community into their experience, the faster they’ll become familiar with it and the more engaged they’ll be over the long term—helping you more easily surface your superusers.

    1. Transform Your Superusers Into Brand Ambassadors

    Communities are stronger when everyone is involved. Once you’ve identified your superusers, empower them to be brand ambassadors. Provide ownership of the community experience to keep them invested and committed to fueling its success. In turn, you can scale faster by delegating some of the event and community management.

    Our chapters are run by chapter organizers—volunteers who’ve taken at least one HBS Online course and been vetted by our team. These volunteers are responsible for hosting an event a quarter and posting on their chapter’s discussion board.

    This structure enables us to grow our Community globally and offer in-person and virtual events and networking opportunities throughout the year. Our learners forge real-world connections while our chapter organizers gain experience they can add to their LinkedIn profiles and résumés.

    1. Provide Them With Helpful Tools, Training and Tactics

    To help your learners become brand ambassadors, equip them with the right tools, tips and training. Onboard them to your community software, develop documentation and responses to frequently asked questions, and regularly host training sessions to explain new and existing platform features.

    Data is another powerful tool. Track which conversations garner the most engagement or the events with the highest registrations, and share those insights with your community leaders. It will provide a jumping-off point and help them build stronger networking opportunities and relationships.

    1. Establish and Share Clear Guidelines

    During onboarding, share clear brand guidelines and expectations with your community leaders, including:

    • Your community’s goals and objectives
    • What their role entails and how to refer to it
    • How they should attribute your brand, and if/when they can leverage your logo
    • Your social channels and any campaign hashtags
    • Examples of effective content, whether a social post, forum discussion or event
    • Specific brand style guidelines

    By providing this material, you can empower them to be stronger advocates and alleviate branding concerns as you grow and scale your community.

    1. Highlight Achievements and Incentivize Advocacy

    For your community to be successful, it needs to be mutually beneficial. Your learners are likely juggling their education alongside various personal and professional commitments. Acknowledge their time spent volunteering.

    At HBS Online, we share our praise in various ways, including dedicated learner profiles, Community engagement and recognition badges, social media callouts, a monthly Community-focused newsletter where we promote upcoming events and achievements, and free tickets to and dedicated recognition at our annual hybrid learner conference, Connext.

    Consider how you can leverage gamification to encourage engagement or incentivize your community leaders to promote your brand. Perhaps you gift them exclusive swag if they hit certain engagement metrics or welcome them to beta-test new products. Determine what works best for your institution, but ensure you’re meaningfully saying, “Thank you.”

    1. Give Your Community Meaning

    Purpose fuels passion. Find ways to make your community something your learners are proud to participate in. Survey them to discover how they view your community and the value they derive from it and leverage those insights to create programming aligned with your institution’s mission.

    Six years ago, HBS Online introduced the Community Challenge to empower our learners to enact global change. Through the challenge, we collaborate annually with a nonprofit and ask for a pressing issue facing their business. We then share that problem with our learners, who gather worldwide to develop and pitch solutions. Over the years, they’ve tackled topics like food insecurity, climate change and education access while applying the business knowledge gained through our courses and fostering teamwork globally.

    1. Create an Internal Support System

    For any of these community efforts to take off, you need buy-in from senior leadership. Without it, you’re unlikely to get the necessary tools and resources to grow an engaged community. Communicate the value to your institution’s key stakeholders and provide them with the talking points to advocate for the initiative organizationwide since you’ll need support from multiple teams—like tech, program delivery and marketing—to make this work possible.

    If feasible, having a dedicated community manager can also help supercharge your efforts. That employee can provide a safe space for your community leaders, give them a direct point of contact, listen to and enact feedback, and ensure brand guidelines and expectations are met.

    Build Lifelong Relationships

    Your learners are your higher education brand’s most valuable asset. They can provide insights to help you develop new programs, advocate on your brand’s behalf, build awareness and drive repeat engagement.

    To foster lifelong learning, you must prioritize building lifelong relationships. Is your institution missing out on a competitive advantage?

    Lauren Landry is the director of marketing and communications at Harvard Business School Online, overseeing its organic marketing strategy, brand messaging, Community and events. Prior to joining HBS Online, she served as an associate director of content marketing at Northeastern University and as a reporter and editor covering higher education and start-ups for the likes of BostInno and Boston Magazine.

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  • It’s not too late to fix the Renters’ Rights Bill

    It’s not too late to fix the Renters’ Rights Bill

    • By Calum MacInnes, Chairman of the Student Accredited Private Rental Sector (SAPRS).

    Today, the Renters’ Rights Bill will undergo its Second Reading in the House of Lords. This far-reaching Bill is long overdue. Once it becomes law, it will deliver a much-needed overhaul of private rented sector regulation in England.

    With the Bill, the Labour Government has a huge opportunity to deliver a rental market that is fairer and improves housing quality for the millions of renters in the UK.

    However, at present, the Government is blind to the woes of one particular group of renters: students.

    Students risk being hit by a ‘double whammy’ of increased tuition fees and the financial impact the Renters’ Rights Bill will have, shortening student housing supply even further and making it more expensive.

    The Bill’s passage through the Lords presents a vital opportunity to ensure the Bill delivers an overhaul of the private rented sector. As one of the most vulnerable groups of renters particularly affected by high costs of living, the legislation must consider students and the unique nature of the student private rented sector. The concerns about student welfare in the rental market appear to resonate with the wider public: New research commissioned by SAPRS (Student Accredited Private Rental Sector), a coalition of second- and third-year student accommodation providers across Britain, has found that a majority (66%) of the British public believe that the Government does not care about students.

    They are an important group of voters, in particular for the Labour Party, and the Government risks alienating them. Students will remember, and Keir Starmer might receive payback at the next General Election’s polling station.

    HEPI and higher education organisations like Universities UK have previously rightly warned the legislation threatens the availability, affordability, and quality of student housing as the sector is already at crisis point.

    As part of the Bill, the Government plans to end fixed-term tenancy agreements (FTTAs) ignoring the special case that is student housing. Student housing relies on cyclical FTTAs that have successfully balanced student and landlord needs by aligning with university term times and ensuring landlords have security of tenure each year. By dismantling this model, the Bill risks reducing housing availability, creating uncertainty for students and disrupting the cyclical rental market.

    There is an easy solution, and it is not too late for the Government to listen to the sector and students and to fix the Bill. On the issue of fixed-term tenancies, the Bill must create parity between the student private rental and the purpose-built sector – anything else risks exacerbating the existing crisis.

    Our proposed SAPRS code of conduct would establish standards of conduct and practice for the management of the student private rental distinct from the purpose-built sector, aimed at creating a framework of standards to facilitate effective and fair treatment of students. 

    An exemption along these lines is already included in the Bill for the purpose-built sector; there is no clear reason why the same exemption should not apply to private rentals, and the Government has so far refused to spell out a convincing reason.

    If the Bill is not changed, the Government will miss a vital opportunity to deliver a better deal for students – and risk punishing an important part of its electorate.

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