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  • How to Build a Higher Education Web Team

    How to Build a Higher Education Web Team

    Your institution’s website is one of your strongest branding assets. Creating a best-in-class web experience for your audiences and maintaining it requires the right people in the right roles. But how many people do you need? What roles should they play? How much depends on your CMS, your content production strategy, or the few dozen stakeholders who “just want to make a quick edit”?

    Here’s the good news: you don’t need a huge team as long as you have a strategic team.  Whether your model of web governance is centralized, decentralized, or somewhere in between, there’s a way to structure your university’s web team so it supports your goals and those of your contributors.

    Assess Your Current CMS, Site Complexity, and Staffing

    Get some clarity on your situation. Before you go drafting org charts or rewriting job descriptions, ask three questions:

    1. What CMS are we using?

    A WordPress site with 30 content contributors requires a different level of support than an enterprise Drupal install.

    2.  How big and complex is the site?

    A single, streamlined .edu with clear governance is one thing. A legacy multi-domain labyrinth of program pages, faculty bios, and microsites requires a different level of care.

    3. What support do we already have?

    Is there an understanding that the developers within your IT department will also serve Marcomm? Do you keep an agency on retainer for web support? How staffed-up is your central marketing team? Identifying any gaps will assist you in identifying the roles you actually need to fill.

    Tip: Document the true state of things today, not what’s supposed to be true. Gaps, workarounds, and unofficial duties all provide valuable clues to where your web team structure might need more support and reinforcement.

    Define the Core Web Team Roles Every Institution Needs

    There’s no one size that fits all for every institution, but there are core functions that have to be accounted for on every successful higher education web team. Whether these roles live in one person or four, they need to be covered.

    1. Strategy

    This person or team holds the vision. They think in systems and are able to connect the dots across teams. A strategist ensures that the website does more than function; it actively moves the needle on broader institutional goals.

    2. Content

    Your web content is not self-managing. You need someone who understands how to write, edit, and maintain content for humans (and search engines and generative AI, too).

    3. User Experience & Design

    This role shapes the website experience, ensuring that every page is visually consistent, accessible to all users, and designed to support institutional goals through thoughtful UX and a cohesive design system.

    4. Development

    Even the tidiest CMS needs attention from a developer. Whether it’s minor front-end changes, troubleshooting plugin issues,  or core updates, you need someone technical to keep things running.

    Tip: If you don’t have in-house developers, make sure your CMS isn’t so customized with plugins that it makes your implementation unwieldy, fragile, and difficult to keep updated.

    H2: Establish a Clear Web Governance Model

    “Everyone owns the website” sounds collaborative, but without a defined structure, it’s chaos. That doesn’t mean all ownership should be centralized. After all, many university web teams want to, or are best resourced to, rely on decentralized academic and departmental units to support web work.  However, it does mean you need a clear model.

    Here’s what we know holds up well when it comes to higher education web governance:

    • Defined roles: Who owns what, who approves what, and who’s responsible when something breaks?
    • Governance structure: Its policies as well as working norms. What’s expected, what’s supported, and what happens when someone goes rogue?
    • Guardrails: Templates, standards, permissions, and training will keep your site consistent, cohesive, and professional, safeguarding your brand and ensuring the best UX for your site visitors.
    • Community: Build your editor community like you’d build your brand. You’ll need to support this community, stay in close communication, and seek out feedback regarding pain points, feature requests, and other challenges and opportunities that may arise among your power users.

    Decentralized content models work beautifully when they’re supported with intention. This prevents the inadvertent distribution of chaos across your web properties.

    Build a Sustainable Training and Contributor Support System

    Training isn’t optional, especially if your web team supports distributed content contributors. It’s the difference between a brand-aligned, accessible site and a digital free-for-all.

    Here’s what we’ve seen work well:

    • Practical CMS guides tailored to your setup. These can be in the form of short videos or lightweight documentation.
    • Quick-start templates for content contributors. Look to your support queue for common CMS asks and frequent stumbling points for your user base. This will ensure you can address the issues that are vexing your user base and also let them know you’re focused on continuous improvement.
    • Style and accessibility checklists. Even if your style guide is in early stages or your accessibility guidance doesn’t cover every WCAG guideline, start with what you have and build as you go.
    • Ongoing refreshers. Think lunch-and-learns, active Slack or Teams CMS knowledge-sharing groups, or a regular “web best practices” newsletter for CMS users. Provide opportunities to upskill while fostering an active community of practice on your campus.

    Real-world documentation should follow the same best practices as other content so it can be easily read, understood, and observed. It can be snappy and nimble, and delivered in the same tone and clarity you want to see reflected in your web content.

    TL;DR: Build What You Need—No More, No Less

    Your university’s web team doesn’t need to be huge. But it does need to be cleverly built in your campus reality: your CMS, your site, your people, and your capacity. Start with clarity, invest in training, and build the structure that makes a great website possible.

    Need help figuring out what structure makes sense for your team?

    Carnegie helps institutions of all sizes map the roles, training, and web governance they actually need to build and maintain a successful website. Let’s dig in together.


    Frequently Asked Questions About Building a Higher Ed Web Team

    How many people should be on a higher education web team?

    There is no universal number. The right size depends on your CMS, site complexity, governance model, and content volume. What matters most is ensuring four core functions are covered: strategy, content, user experience/design, and development. In smaller institutions, one person may cover multiple functions. In larger institutions, these may be distributed across specialized roles.

    What roles are essential for a successful university web team?

    Every successful web team must account for:

    • Strategic leadership aligned with institutional goals
    • Content creation and optimization
    • UX and design oversight
    • Technical development and CMS support

    Whether centralized or decentralized, these responsibilities must be clearly defined to prevent gaps or duplication.

    Should higher education websites be centrally or decentrally managed?

    Both models can work. Centralized governance creates consistency and control. Decentralized models increase agility and subject-matter expertise. The most effective approach defines clear guardrails, approval processes, and training structures so distributed contributors operate within a cohesive system.

    How does governance improve website performance?

    Governance clarifies ownership, approval workflows, standards, and expectations. Without it, websites become inconsistent, outdated, and difficult to maintain. Strong governance improves accessibility, brand consistency, SEO performance, and long-term sustainability.

    How often should web contributors receive training?

    Training should be ongoing, not one-time. Institutions benefit from:

    • Initial CMS onboarding
    • Accessibility and style refreshers
    • Documentation updates
    • Quarterly or semi-annual best-practice sessions

    Ongoing training prevents content drift and strengthens distributed web communities.

    When should an institution seek external web support?

    External support can be helpful when:

    • Your team lacks development resources
    • Governance is unclear or difficult to enforce
    • Accessibility compliance needs monitoring
    • SEO and analytics insights are underutilized
    • Your CMS requires optimization or reconfiguration

    Carnegie partners with institutions to strengthen governance, improve accessibility, optimize content performance, and build sustainable web team structures that support long-term success.

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  • Designing Future-Ready Courses: A Workshop for Educators

    Designing Future-Ready Courses: A Workshop for Educators

    This week’s Substack resource provides an outline for a workshop that brings together faculty to explore one of the most pressing challenges in contemporary higher education: how to design courses that remain meaningful, rigorous, and relevant in a rapidly changing world.

    Through a series of structured provocations and collaborative discussions, participants will examine the forces — technological, economic, and cultural — likely to shape the fields our students will enter. We will interrogate assumptions about who our students are, what knowledge is worth teaching, and how learning itself needs to evolve. Crucially, we will stress-test our emerging curriculum design against plausible futures, surfacing blind spots and productive disagreements along the way.

    The session is designed not to produce a comfortable consensus, but to sharpen our collective thinking so that the course we build is genuinely fit for the futures our graduates will inhabit.


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  • Podcast: Student group claim, PRES, high streets

    Podcast: Student group claim, PRES, high streets

    This week on the podcast UCL has settled with the Student Group Claim over pandemic-era teaching disruptions.

    But with 36 more universities now facing legal action from over 170,000 potential claimants, what does this mean for the sector?

    Plus the Postgraduate Research Experience Survey (PRES) results are out, and we discuss the potential role of universities in arresting the decline of the high street.

    With Rachel Brooks, Professor of Higher Education at University of Oxford, James Dunphy, Chief Executive at Committee of University Chairs, James Coe, Associate Editor at Wonkhe, and presented by Jim Dickinson, Associate Editor at Wonkhe.

    On the site:

    Who calls the shots when resolving students’ complaints?

    The student group claim settles out of court

    Postgraduate Research Experience Survey, 2025

    Universities have a responsibility for the high street too

    You can subscribe to the podcast on Apple Podcasts, YouTube Music, Spotify, Acast, Amazon Music, Deezer, RadioPublic, Podchaser, Castbox, Player FM, Stitcher, TuneIn, Luminary or via your favourite app with the RSS feed.

    Transcript (auto-generated)

     

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  • UVA Launches Career Design Initiative

    UVA Launches Career Design Initiative

    Career uncertainty is one of the most universal stressors for college students—especially as artificial intelligence, loan debt and an increasingly unpredictable labor market reshape what it means to prepare for work.

    In response, the University of Virginia’s College of Arts and Sciences is embedding career design directly into the undergraduate experience.

    Building on a redesigned pre-major advising model that raised student satisfaction in its annual survey from 64 percent to 89 percent in under two years, the college is launching the Career Design and Discovery Initiative, a collegewide effort to integrate advising, academics and experiential learning for all students.

    Christa Acampora, UVA’s dean of arts and sciences, said the broader goal is to move away from a service model and toward a more blended approach.

    “How do we meet the person as a whole learner and not just somebody who needs a set of services?” Acampora said. “We have such a large and beautifully complex, exciting and fascinating set of academic offerings for students, and really our academic advisers needed to be in a position to teach students how to discover what those opportunities are.”

    As concerns grow about how AI could disrupt entry-level jobs and reshape early career pathways, Acampora said the initiative is designed to help students better connect their academic interests to hands-on experiences—from internships and research to community engagement.

    “As AI becomes more prevalent in the workplace and more capable of performing certain tasks that have traditionally been entry points into the labor market, students who can think through complexity and exercise genuine human judgment, imagination and creativity will stand out,” Acampora said.

    Those qualities, she added, are central to a liberal arts education.

    “The capacity for judgment, our ability to exercise ethical imagination—these are specifically human characteristics, and they aren’t simply skills that get taught,” she said. “In that respect, I see the future as bringing wisdom back—as old-fashioned as that sounds—because that’s exactly what we’re going to need.”

    Inside the rollout: Julia Lapan, the college’s senior assistant dean and inaugural executive director of career design and discovery, said the effort will begin with the first-year experience and expand from there.

    “If colleges and universities really believe it is important for students to graduate career ready, then career readiness needs to be integrated into the student and academic experience,” Lapan said. “It really takes a village to support students’ career success—it can’t just be this small but mighty team from the career center.”

    Lapan said she will draw on her experience building a similar career design model at UVA’s School of Engineering. The effort began as a two-credit course called Engineering Your Future before expanding into a broader redesign of the school’s first-year curriculum.

    “This work is about changing the culture of an institution,” Lapan said. “A lot of what I did in the School of Engineering was building relationships across the ecosystem—with faculty, department chairs, staff in academic departments and those leading co-curricular programs.”

    “My aim was to help everyone understand that preparing students for life after graduation is a shared mission,” she added.

    Lapan said that—combined with the college’s pre-major advising overhaul—provides the infrastructure to scale a meaningful career design framework.

    Acampora agreed, adding that the advising overhaul offered a blueprint for scaling the new initiative across a college that enrolls three-quarters of the university’s undergraduates.

    “One of the things that we learned from the advising transformation was the ability to connect to that full-year academic experience—that was our mechanism for getting to scale, really on a dime,” Acampora said. “As I thought about the challenges and opportunities ahead for introducing career support for students, the need to scale was really top of mind.”

    New students in UVA’s College of Arts and Sciences are advised by pre-major advising fellows during orientation.

    Rethinking career readiness: Acampora said what distinguishes the initiative is its commitment to reaching every student—not piloting small programs or adding optional workshops.

    “What I think is pretty distinctive, if not entirely unique, about what we’re doing is we’ve built what we’re doing around our capacities for implementation at full scale,” Acampora said. “Incremental is not acceptable to me, one-off is not acceptable to me, and that access piece is so important.”

    Lapan echoed that sentiment, describing the initiative as a shift in how students think about their futures—from career planning to career design.

    “The reason I like that so much is because designing your career is a human-centered process—it involves understanding who you are, who you want to become and how you want to impact the world,” Lapan said.

    Ultimately, she said, the goal is not simply stronger job placement numbers, but a reimagined undergraduate experience.

    “What I’m hoping is that we can become a model for other institutions on how to really, truly support students—both in their academic learning and their career preparation—and to do it in a way that reaches everyone,” Lapan said. “It’s a Herculean effort, but it’s possible.”

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  • Leveraging Prior Learning to Support Pathways

    Leveraging Prior Learning to Support Pathways

    One of my favorite movies is Good Will Hunting. Will Hunting (played by Matt Damon) is a 20-year-old janitor at the Massachusetts Institute of Technology. Although he works a blue-collar job, he is secretly a self-taught genius with an extraordinary gift for mathematics and an exceptional memory. One day, he anonymously solves a complex math problem left on a chalkboard by Professor Gerald Lambeau, astonishing the faculty.

    Whenever I write or talk about prior learning assessment (PLA), I think of that movie. It tells the story of an individual who learned and could demonstrate mastery of complex concepts outside the traditional classroom. While Will may have been a genius, there are millions of people who, like him, have gained valuable knowledge and skills through life, work and experience and deserve the opportunity to have that learning recognized.

    The Value of Prior Learning

    Prior learning encompasses a wide range of experiences through which individuals acquire skills and knowledge outside traditional academic settings. Apprenticeships and on-the-job training, for example, provide practical, hands-on learning often more directly applicable to real-world situations than classroom instruction. Military service develops discipline, leadership and technical expertise, while employer certifications and industry-recognized credentials bridge the gap between education and employment.

    Drawing a parallel, Will’s brilliance is overlooked because he doesn’t fit the conventional student mold. Similarly, many adults have gained valuable skills that postsecondary institutions and credentialing systems often fail to recognize. Will’s story illustrates how untapped potential can be wasted if systems only value traditional measures of learning. PLA creates a more equitable education system by recognizing all forms of learning, giving nontraditional learners the chance to succeed and thrive.

    By recognizing these forms of learning as legitimate and valuable, we can tap into a vast reservoir of talent and experience to make higher education more accessible and relevant to a broader population.

    The Higher Ed Disconnect

    Higher education often struggles to evolve because it remains tethered to long-standing traditions, legacy systems and ingrained biases that unintentionally exclude many capable learners. Admissions practices, rigid curricula and narrow definitions of academic success tend to privilege traditional pathways while overlooking the valuable experiences and competencies individuals gain outside formal education. Credit-evaluation practices frequently focus on course materials, such as textbooks and assignments, rather than assessing whether a student is prepared for success in subsequent education. This adherence to convention can inadvertently prevent prospective learners from accessing the very credentials that could transform their lives.

    If higher education were to operate from an asset-based model, one that recognizes and values the diverse knowledge, skills and experiences students bring, rather than focusing on perceived deficits, the perception and purpose of postsecondary education could shift dramatically. Such a shift would not only expand access but also affirm the worth and potential of every learner.

    Solving the Problem

    To address the challenges rooted in tradition, legacy and bias, higher education must intentionally reimagine its systems through an equity-minded, asset-based framework. This begins with redefining how institutions recognize learning, broadening the definition of “college-ready” to include competencies gained through work, industry recognized credentials and certifications, military experience, and third-party content providers. Policies and practices should prioritize credit for what students already know through robust PLA systems and transparent transfer pathways that honor mobility rather than penalize it. Faculty and staff development can help shift long-standing customs to opportunity-building strategies, encouraging a culture that values learning wherever it occurs. By embedding flexibility, transparency and inclusivity in curriculum design, admissions and advising, higher education can shift from a system that filters learners out to one that draws them in, unlocking human potential and restoring trust in postsecondary institutions.

    Just as Will in the movie benefits from a mentor who recognizes his potential, higher education institutions can act as mentors rather than gatekeepers by creating policies and programs that identify, validate and award prior learning helping students reach their full potential.

    Recommendations

    PLA remains one of the most underutilized student success strategies. While it appears in nearly every college catalog, few institutions have fully developed the policies, procedures, staffing and cultural support needed for it to reach its potential. Rather than adding PLA as a separate layer, institutions can embed it into existing initiatives to maximize impact, streamline processes and better align student experience, curriculum and institutional goals.

    • Stack and weave PLA into the curriculum. Combine PLA with other nontraditional credentials within pathways and programs. By integrating these credentials into curriculum design and development, institutions can create flexible, competency-based learning pathways that align with workforce and transfer needs while accelerating students’ progress toward academic awards.
    • Embed PLA in early-college programs. Articulate the industry-recognized credentials that students earn in high school and incorporate them into early-college programs. This information is typically available through state departments of education. Highlighting these credentials helps students and families see the value of PLA and encourages continued engagement in postsecondary pathways.
    • Integrate PLA into transfer strategies. Collaborate with sending institutions and transfer partners to ensure that credit earned through PLA is considered in transfer discussions. Proactively integrating PLA into these conversations, either through collaboration or by requiring transfer partners to accept and apply PLA credit, helps prevent unnecessary credit loss and ensures students receive full recognition for their prior learning.

    Conclusion

    It is nearly impossible to find an institution that does not endorse improving access, supporting retention and increasing completion rates. Mobilizing institutions around PLA to meet students’ current needs can help achieve these goals and transform higher education. In an era of growing disillusionment and dissatisfaction with higher education, we must pursue practical solutions that ease and simplify the student experience by recognizing all forms of learning. I would argue that embracing PLA represents the very goodwill higher education needs to extend to learners today.

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  • Censored Medical Research Restored to Federal Website

    Censored Medical Research Restored to Federal Website

    Nearly one year after researchers sued the federal government for removing articles from its patient safety website for allegedly promoting “gender ideology,” the government agreed Wednesday to permanently restore the papers and not remove any more titles for the same reasons. 

    As soon as President Donald Trump took office last January, he issued an executive order instructing federal agencies to “remove all statements, policies, regulations, forms, communications, or other internal and external messages that promote or otherwise inculcate gender ideology.” 

    The editors of the government-operated Patient Safety Net, a website that hosts case reports and other medical information, identified multiple articles they believed violated the order. Two articles were subsequently removed after the authors declined to change their work. 

    According to court filings and a news release from the American Civil Liberties Union, which argued the case against the federal government, the articles in question included: 

    In March, Royce and Schiff filed a lawsuit against the Department of Health and Human Services, the Agency for Healthcare Research and Quality, and the Office of Personnel Management, arguing that the government’s removal of the research violated both the First Amendment and the Administrative Procedure Act. 

    In May, a federal district court issued a temporary injunction restoring the files. The settlement Wednesday makes that decision final.

    “This agreement is a win for the First Amendment and for public health,” Scarlet Kim, senior staff attorney with the ACLU, said in a news release. “The government cannot censor medical research because it acknowledges the existence of transgender people. Research free from ideological interference by the government promotes rigor, objectivity, and scientific value, which benefits everyone.”

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  • AI Will Break Assessment Before It Fixes It (opinion)

    AI Will Break Assessment Before It Fixes It (opinion)

    If you’ve served on a faculty senate in the past two years, you’ve probably sat through some version of the same meeting: Take-home exams are unusable. Discussion posts show eerie sameness. Someone proposes mandatory in-person midterms. The instructional design team explains what the LMS can and cannot detect. A frustrated student representative asks, “Are we trying to stop this or adapt to it?”

    You leave those meetings with the same uneasy feeling: We are treating generative AI as an academic integrity problem, when it’s actually something more destabilizing.

    It is a measurement problem.

    And it’s breaking the measurement system higher education has relied on for a century: the assumption that a student’s submitted work—an essay, a problem set, a lab report, a take-home exam—can serve as a credible proxy for what the student can actually do.

    We’re already in the first phase of adaptation—restrictions, detection, redesigns that quietly “return to the room.” But a second phase is also emerging, unevenly and often quietly: faculty experimenting with assessments that look less like snapshots and more like evidence streams—what a sports scout would call game tape.

    Those early experiments point toward a promising path out of the current muddle, one that would enhance our ability to measure outcomes and guide students. But first we need to name the thing that’s breaking.

    The Artifact Economy Collapses

    Higher education runs on artifacts. We assess students by what they hand in because artifacts are manageable. They fit into learning management systems, rubrics, grade books and accreditation reports. They can be stored, sampled, audited and compared across cohorts. They are, in the bureaucratic sense, legible.

    For decades, this artifact economy worked reasonably well—because artifacts were costly to produce. Writing a coherent essay required effort and attention. Solving a problem set required struggle, even if it was struggle assisted by office hours or peers. You couldn’t reliably produce the right-looking thing without touching the underlying skill. That cost structure made artifacts a decent proxy for competence. Not perfect. But serviceable.

    Generative AI collapses that cost structure.

    When a student can produce fluent prose, plausible reasoning and tidy structure in minutes, the artifact stops carrying the information we thought it carried. The “beautifully written paper” no longer reliably signals careful reading, deep comprehension or original synthesis. It may signal those things. Or it may signal tool proficiency plus a willingness to outsource large parts of thinking to a machine. Often, it’s some mix, and the mix is the problem: The artifact no longer tells you what you need to know.

    This is why cheating is too small a frame. Cheating is a subset of the problem. The deeper issue is decoupling: AI separates output from competence in a way higher education has not had to confront at scale.

    Education Has 2 Products

    Higher education produces two things at once: the learning product (the transformation of the student—knowledge, skill, judgment), and the credential product (the public signal—grades, degrees, transcripts).

    These have never been perfectly aligned, but society has treated them as aligned enough. The credential has functioned as evidence of learning.

    Generative AI attacks this coupling. It doesn’t necessarily prevent learning—in many contexts, it can improve learning. But it makes it significantly harder to infer learning from submitted work. And because higher education’s legitimacy depends disproportionately on credentials, the credential breaks first.

    Once that happens, institutions face a choice: rebuild credibility by changing what we measure, or defend credibility by tightening control over how artifacts are produced.

    We are already doing both. The question is which response we scale.

    The Snapback—and the Inequality Loop

    When signals degrade, institutions rarely respond by becoming more imaginative. They become more conservative.

    In higher education, that conservatism shows up as a snapback in two directions: control and prestige. Both widen inequality.

    1. Control

    We are already seeing the control snapback: timed in-class writing, closed-book exams, oral defenses, expanded proctoring, handwritten work—and, where resources permit, labor-intensive assessment that keeps the student’s process visible.

    But notice: where resources permit.

    Control is not just pedagogy. It is institutional capability. Small seminars and well-resourced campuses can add live assessments, schedule oral defenses and absorb the administrative friction.

    The places that educate most students often cannot.

    Large-enrollment gateway courses. Commuter campuses. Community colleges. Hybrid programs. Online programs serving adults with jobs and caregiving responsibilities. For those students, “return to the room” can be the difference between staying enrolled and dropping out. For institutions that serve them, replacing artifacts with supervised performance is limited by staffing, facilities and budgets—not virtue or willpower.

    This is the first way AI risks widening inequality: The control response is easier to implement in the privileged parts of the sector.

    1. Prestige

    The second snapback is toward prestige. When the meaning of coursework becomes uncertain, external audiences—employers, graduate programs, even families—lean more heavily on institutional brand as a substitute for measurement. If you can’t trust the artifact, you trust the institution that claims to have filtered and shaped the student.

    Here, too, AI risks widening inequality. Institutions with the resources to shift assessment toward supervised performance can make a credible claim that they have “seen” the student in contexts where AI cannot fully substitute for understanding. That credibility strengthens the brand. The brand then becomes a proxy for credibility. And the cycle tightens.

    This is the inequality loop: Capability enables control; control sustains credibility; credibility reinforces prestige; prestige attracts resources; resources expand capability.

    Meanwhile, institutions that serve working adults and nontraditional students—those who most need flexibility—remain more dependent on asynchronous artifacts, which are precisely what AI destabilizes.

    AI could have been an equalizing force, especially for students who haven’t been trained in elite academic English. Instead, the early adaptation pattern threatens to split the sector not just by selectivity, but by verifiability.

    From Snapshots to Tape—at Scale

    If the artifact economy is breaking, what replaces it?

    Think about how we evaluate competence where performance is visible. An athlete. A pianist. A nurse. We watch performance over time, under constraint, with feedback and revision. We observe not only output, but also judgment, reflection, adaptation.

    We want something like game tape.

    Game tape was always better than snapshots—even before AI entered the picture. A single artifact freezes performance in one moment, often under artificial conditions, and gives you almost no visibility into how it came to be. It tells you what someone produced, not how they reasoned. It can’t show whether they learn from feedback, adjust when the context shifts or recognize the limits of their own understanding.

    Game tape can. It captures the arc: missteps, revisions and improvement. It makes growth legible, not just achievement. And it demonstrates capability across varied conditions—not just polish in a single high-stakes moment.

    So why did we build an entire assessment system around snapshots? Not because they were more valid. Because they were cheaper. And, crucially, because they scaled.

    AI is breaking the artifact economy. But that disruption is also a kind of forced reckoning: It creates pressure to move toward an approach to assessment that was always more defensible; we just couldn’t afford to do it at scale. Until now.

    Here’s the counterintuitive part: The same technology that destabilizes artifacts can also lower the cost of capturing and curating evidence streams—if we design for it.

    So think of AI less as the ghostwriter and more as the tape recorder. Here are some examples.

    • Capture process automatically. Students already work in digital environments—Google Docs, Jupyter notebooks and other tools with built-in version control. AI can analyze the revision history and generate a timeline showing when major changes occurred: “First draft focused on historical context. Second draft added three statistical arguments. Third draft reorganized to lead with counterargument.” An instructor can scan this digest in 30 seconds and immediately see whether the student engaged substantively with feedback or just polished surface features. No reflective essay required from the student; the system extracts the evidence trail automatically.
    • Prompt targeted checks. Instead of scheduling 30 individual oral exams, AI can generate three follow-up questions tailored to each student’s submission: “You claim X led to Y, but the data shows Z—can you reconcile this?” or “Walk me through your choice of method here.” The student is given these questions on a video call and asked to respond right then, in five minutes. AI transcribes it, time-stamps key moments and flags unclear reasoning. The instructor reviews flagged sections and makes the judgment call. What would have taken six hours of oral examination becomes 90 minutes of focused evaluation. The instructor’s role shifts from administering the test to interpreting the evidence.
    • Make low-stakes evidence cheap. A single high-stakes exam creates enormous pressure and limited information. Ten low-stakes checks across a semester reveal patterns: Does the student improve with feedback? Can they transfer concepts to new contexts? Do they recognize their own weak reasoning? But creating 10 assessments manually is prohibitive. AI can generate variations of case studies, produce “what’s wrong with this analysis” prompts, and sort student responses into “demonstrates understanding/partially demonstrates/does not demonstrate” buckets for rapid instructor review. This doesn’t automate judgment—it makes the judgment workload manageable.
    • Move feedback upstream. Most instructor feedback arrives when it’s too late, scrawled on a final submission the student will never revise. AI can intervene earlier: “Your argument in paragraph three assumes causation, but you’ve only shown correlation. Consider whether reverse causality is possible here.” Or, “You cite three sources, but two are from the same advocacy organization. How might this limit your perspective?” This isn’t grading. It’s formative prodding that helps students catch problems while there’s still time to fix them. The instructor’s summative feedback load decreases because the work arriving for final evaluation is stronger.
    • Normalize transparent tool use. The worst equilibrium is covert AI use combined with faculty suspicion. Break that cycle by designing assignments where AI assistance is expected and logged: “Use AI to generate three counterarguments to your thesis. Pick the strongest one and explain why it’s stronger than the others. Then show how you’d respond to it.” Or, “Have AI critique your statistical approach. Document what it flagged and what you changed as a result.” When students document their tool use—and when that documentation is partially automated (a log of queries, a diff of AI-suggested versus final text)—transparency stops being a burden. And instructors can evaluate the more important skill: the student’s judgment about what to accept, reject or refine.

    In other words: AI can help us build the tape that AI makes necessary.

    This matters most where high-control assessment is least feasible. If game tape becomes a luxury practice reserved for privileged campuses, it will become yet another mechanism of stratification. The tape has to be possible in high-enrollment and flexible settings, or it won’t solve the credibility problem—it will merely relocate it.

    The Fork and the Prediction

    We are already in the first phase: tighter rules, constrained assessments, more detection and enforcement.

    And we can see the beginnings of the second phase: faculty redesigning courses around process evidence, live reasoning, iterative work and transparent tool use.

    The institutions that emerge strongest will not be the ones that solve cheating. They will be the ones that develop credible ways to answer a simpler question:

    What can this student actually do—when it matters, under constraint and by harnessing all the resources available in today’s world, including AI?

    And here is the hopeful part: If we make that shift, we will end up with better assessment than we had before AI arrived. Not just good enough despite AI, but actually better—more valid, more informative, more aligned with what we claim to value. The artifact economy was always a compromise, a proxy we tolerated because the real thing seemed too expensive. AI forces our hand. But the hand we’re forced to play is the stronger one.

    Higher education has always claimed that learning is about the process, not just the product.

    AI is forcing us to prove it. And if we do, we’ll be better for it.

    Chrysanthos Dellarocas is the Richard C. Shipley Professor of Information Systems and the former associate provost for digital learning and innovation at Boston University. He is the author of the Substack newsletter The Credential Crisis.

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  • ‘Cancel culture’ is older than we think

    ‘Cancel culture’ is older than we think

    This blog was kindly authored by Helen Mountfield, KC, Principal of Mansfield College, University of Oxford (@helenmountfield.bsky.social).

    You could say that cancel culture has been an issue at the University of Oxford, for centuries. We have a long history of refusing to engage with ideas that repel us; and depriving people of a platform. It’s a problem the University now recognises and is taking steps to address.

    Go back to 1555, when Latimer and Ridley were condemned to death in the University Church because they didn’t believe, literally, in transubstantiation. Or consider the period of 200 years before the enactment of the University Tests Act in 1871, when only communicantmembers of the Church of England could be students or academics at Oxford or Cambridge. at Oxford. For generations, there was a ban on employing Catholic scientists; Jewish linguists; Muslim geographers, atheist historians and Congregationalist theologians.

    People talk about ‘no platforming’: but we need to be clear what we mean by that term. It’s often used to mean people refusing to share a platform with someone whose views they deplore. But the term could go wider than that.

    First, there is an actual prohibition on speaking. For example, women were completely excluded from the Oxford until 1878. Next, there is a refusal to engage with minoritised people or ideas. Even many years after women were officially allowed to study at Oxford, their voices were marginalised and unrecognised. Women’s academic achievement was not recognised by conferral of a degree until 1920; throughout the 1960s, there were nearly ten places at men’s colleges for every one at a women’s college; and until 1974, there was an actual quota to ensure that women remained at less than 20% of the student body.

    When I studied Modern History at Oxford in the 1980s, I was taught ten papers by ten men – and everything I was taught was about men. The only thinkers on the compulsory ‘social and political thought’ paper were male, and no one thought that worthy of notice or comment. Looking back, it feels like what feminist cultural critic Rebecca Solnit calls ‘a recollection of mynon-existence’.

    It is not as if women’s perspectives were the only ones beyond the pale of what was history. Mansfield now proudly hosts the Jonathan Cooper Chair in the History of Sexualities, and it is a thriving field of study. But when I was an undergraduate, homosexual expression for male students under 21 was unlawful; even speaking about gay families in schools was illegal until ‘Section 28’ was abolished in 2003.

    So, whenI talk about cancel culture I’m not just speaking about literal censorship or those who refuse to offer or share a platform. That’s too simple. I’m talking about a refusal or inability to engage. I’m talking about the people, information and ideas that a culture cancels simply by overlooking, ignoring, or minimising their contributions to academic, political or cultural discourse.

    A university fails when it has a culture of omission, or erasure; a refusal or inability to imagine that new perspectives are worthwhile, or to engage with challenges to established ways of seeing. It’s why universities must robustly stand for academic freedom: as Voltaire didn’t actually say (though often attributed to him), ‘I disagree with what you say, but I will defend to the death your right to say it’.

    This only works if it operates reciprocally: it is no good if some groups get to hog the platforms and others are criticised for refusing to listen. We need to defend intellectual enquiry and academic freedom, not only for those who already have a platform, but also for people whose voices are less amplified and for ideas which are marginal and new. Otherwise, students will only learn an established canon of thought; they will never encounter fresh ideas, and no one will break the mould.

    It’s why robust protection of free speech andengagement with equality and diversity are twin pillars of pluralism, tolerance and broadmindedness. The fear that inclusion of voguish new ideas must drive out established knowledge is, in my view, unfounded. We should have shelf-space and headspace for Shakespeare and Jeanette Winterson.

    What I want for universities and for public debate generally, is the kind of framework that cultivates an open, trusting, curious culture, in which we can disagree well.

    A culture needs both rules, and norms. Much debate focuses on the limits of the law. There are legitimate questions about where legal limits on speech should lie. I would place these limits where Article 17 of the European Convention on Human Rights sets them: limiting speech which is destructive of the democratic rights of others. This is more nuanced than in US law, which prohibits only speech which creates an ‘imminent threat of harm’. I don’t believe that a free and fearless exchange of ideas can thrive in a complete libertarian free-for-all. Without shared rules, bullies win. A fearful society is not a free one.

    But beyond rules around free speech, we need norms. A culture of free expression is built on social expectations of how we conduct ourselves to encourage open debate and enquiry. To uphold that culture, I suggest three cultural norms.

    First, free speech is a right available to an equalextent, under equallimitations, to everyone whatever their identity: the rules for thee are the rules for me.

    Second, we must encourage open exchange of views between diverse people, with diverse opinions and perspectives – and genuine engagement with the new and the different.

    Third, we need a plural and inclusive intellectual and social environment, based on reciprocal trust and curiosity. That means identifying and dismantling the barriers that hold people back from speaking across difference.

    Because people who feel properly listened to, and feel safe to express themselves, can listen back. People who are threatened, belittled or ignored, retaliate in kind. I’m proud we are building that kind of inclusive, diverse intellectual environment at Mansfield. Because a plural and enquiring culture is the foundation upon which the future of an open democratic society depends.

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  • How universities can rise to the challenge of an unpredictable future workplace

    How universities can rise to the challenge of an unpredictable future workplace

    Universities UK has this month launched Future Universities – a commitment to ensuring universities can play their part in the country’s future prosperity. It comes at a moment when rapid social, economic and technological change is reshaping the workplace – and when the value of degrees is being questioned more loudly than ever.

    Last month, the Vice-Chancellor of King’s College London Professor Shitij Kapur argued that the UK now has a “surfeit” of graduates and that students must accept that a university degree is no longer a “passport to social mobility.” In this climate of uncertainty, the challenge is demonstrating how universities transform lives while contributing to the nation’s prosperity as a whole.

    Phil Smith CBE, Chair of Skills England, has rightly highlighted the scale of the challenge in the government’s Assessment of Priority Skills to 2030. The findings are stark: by 2035, 88 per cent of new jobs will require graduate level skills, and the UK will need more than 11 million additional graduates to fill these roles.

    Yet public confidence in university degrees does not match this reality. New polling shows that 70 per cent of the public believe universities could do more to contribute to the country’s success, and many employers feel graduates are not yet well prepared for the workplace.

    This gap, between perception and reality, must be closed. This is why a recent Leicester roundtable with businesses as part of UUK’s campaign was important, and why it cannot be the last. Employability cannot be an add-on, but an integral part of a university’s mission.

    A challenge for the future

    Whether we in higher education like it or not, debates about the value of a degree overwhelmingly focus on employment outcomes. Parents, students, political leaders and the media increasingly scrutinise just one question above all others: does a degree lead to a good job?

    As the UK’s most super-diverse city, foremost in my mind is the importance of social mobility and inclusion. In particular, how we can ensure graduate preparedness for those who may typically need a greater ‘leg up’ to succeed in the world of work while ensuring we are providing the right skills and experiences for them to do so.

    According to a report published by UCL Centre for Education Policy & Equalising Opportunities (CEPEO), compared to the average:

    • Black applicants are 45 per cent less likely to receive a job offer.
    • Asian applicants are 29 per cent less likely to receive a job offer.
    • Graduates from low socioeconomic backgrounds, including white working-class graduates, are 32 per cent less likely to receive a job offer.

    Our commitments are clear and the messages we heard from businesses were unambiguous: universities have a responsibility to work closely with employers to better understand their needs, employers stand to gain from inclusive recruitment practices, the skills and talent offered by graduates are as valuable to employers as they ever have been, and perhaps most importantly of all, our collective ability to address these challenges will be decisive in driving the UK’s growth in a fiercely competitive global economy.

    What we learned

    There are five things that stood out from our roundtable:

    1. For too many students, the playing field is not level, even after they have achieved a degree. The question of how we address those disparities was central to our discussion
    2. Employers felt that the mass use of AI in applications meant that graduates must distinguish themselves through their behaviours and demonstrating commitment to researching the role.
    3. Graduate skills, which are adaptable, transferable across sectors, and resilient throughout a career are critical to the UK’s prosperity in a competitive, technology-enabled global workplace.
    4. Graduate employability is a core component of the higher education mission and universities should consider embedding continuous dialogue with employers in their civic partnerships.
    5. Employers are feeling the pressure from increased national insurance contributions and higher costs. Government can help graduates and businesses through targeted measures to support economic growth and graduate recruitment.

    Joining these themes is an optimism that revitalising the economy will be the sum of our efforts and one of the reasons these conversations will continue.

    What we’re going to do

    As Vice-Chancellor of a research-intensive university, I know tension can sometimes exist between research priorities and employability. But I have become convinced that every degree – in every discipline – must include meaningful, work-related learning that prepares graduates for work. The pace of change in AI, digital technologies and labour market structures demands it.

    From September 2026, every undergraduate degree at Leicester will incorporate a minimum of 100 hours of work related experience. We are the first research-intensive university to make such a commitment. This will ensure all our graduates leave with applied experience, tangible skills, and the confidence to articulate what they can do.

    We are also expanding employer partnered, inclusive pathways – including leadership accelerators, entrepreneurship or research placement years, and industry supported hackathons. These programmes give underrepresented students the opportunities they need not simply to compete, but to thrive.

    Embedding employability, embracing inclusivity, and responding at pace to technological and social change is the only viable path forward for universities.

    Universities must rise to the challenge of social mobility and inclusion by closely working with employers; that universities must regard the UUK campaign as the start of a process that will lead to a fundamental shift in the way we engage with employers; and that we need to engage with employers in order that they recognise the value of all graduates and the benefits they bring to the workplace.

    When we don’t know for certain what the future holds, we know for certain our humanity is needed to shape

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  • Technical professionals are set to return to staff data collection

    Technical professionals are set to return to staff data collection

    After a major review of staff statistics during 2025, HESA plans to reintroduce and alter mandatory workforce reporting for universities.

    Technical staff data will be collected (alongside professional and operational staff) which is a major shift in recognising the strategic importance of technical professionals in the higher education workforce.

    These changes are expected to come into effect from the 2028/29 academic year.

    Redefinition welcome

    This change is one the UK Institute for Technical Skills & Strategy actively supports, and has long been championed through the TALENT Commission report and Technician Commitment initiative.

    Technical professionals will no longer be badged as “non-academics”, but not before a clearer definition of a technician is confirmed and guidance is supplied to the sector.

    Moving back to mandatory reporting of “non-academics” isn’t just a U-turn; this change means that technical professionals will be (rightly) reflected in workforce data, which can help future-proof the aging workforce.

    Whilst many may see this as a short-term data burden, there is long-term value in better understanding the demographics and roles of the technical workforce to advance knowledge and shape future skills policy.

    Understanding technical professionals better

    It’s no surprise that the 2025 HESA staff statistics consultation raised the ongoing challenge of how to define technical staff. Technical professionals have long been poorly understood at a system level. Job titles vary widely, roles are often classified differently between institutions, and the specialist skills that these experts bring are not captured consistently.

    HESA has plans to refine this and provide accompanying guidance ahead of data reporting changes. This will no doubt be a welcome aid for universities who employ tens of thousands of technical professionals working across engineering, digital, laboratory, creative and research infrastructure roles, but data on this workforce remains fragmented and inconsistent. Job titles vary widely, roles are often classified differently between institutions, and the specialist skills that technical staff bring are rarely captured in a meaningful or comparable way.

    Policymakers and sector bodies still struggle to answer fundamental questions about technical professionals which is a challenge given the significant impact technical roles have on curiosity-driven research, world-class higher education teaching, and alignment with the government’s IS-8 growth sectors. This makes it difficult to develop an accurate picture of the UK’s technical workforce, including its size, composition, age profile and distribution of skills. As a result, strategic decisions about workforce development, investment, and policy interventions are often made in the absence of robust evidence.

    Despite this, targeted policy interventions such as the Growth and Skills Levy and T Levels do offer promise and potential to create a stronger technical skills pipeline, helping address workforce sustainability challenges. The UK Institute for Technical Skills & Strategy is supporting long-standing structural issues of unclear and inconsistent technical career pathways through a collaborative initiative with 27 universities part of the Technical Career Pathways Lab.

    Joining forces

    Another change to be implemented by HESA is increasing the Standard Occupational Classification (SOC) codes to collect four-digits. This will provide more detailed information on the specialist knowledge, techniques, and skills that underpin technical occupations and better capture the diversity of roles in higher education.

    The recently published UK Standard Skills Classification, developed by Skills England, provides a timely opportunity to address long-standing gaps in how technical roles are understood.

    By focusing on skills underlying the four-digit Standard Occupational Classification (SOC) codes, the framework offers a consistent way to identify technical roles.

    For the higher education sector, this creates the potential to map technical skills more consistently across disciplines, facilities and functions, reflecting the practical contributions technical staff make to learning, teaching, research and innovation.

    This skills-based approach is particularly valuable in the higher education sector where technical roles are often multifaceted and evolve in response to emerging technologies, teaching and research priorities, and institutional needs. It will also allow a more nuanced understanding of technical capability that goes beyond job titles and organisational structures.

    Used effectively, the classification could support better alignment between institutional workforce data and national skills policy, helping to identify transferable expertise, emerging skills gaps and future training needs.

    It also offers the opportunity to connect technical roles in higher education more clearly to the wider skills system, supporting transferability across sectors and clearer progression pathways for technical professionals.

    Over the long-term, this framework has the potential improve the recognition of technical careers and stronger alignment with education, research, and innovation policy.

    Data-informed policy interventions

    Improved data is essential to tackling current and future technical skills shortages, and the sector is definitely moving in the right direction to achieve this.

    The planned return of mandatory HESA workforce reporting from 2028-29 provides a window of opportunity to improve how technical professional data is captured and understood within sector datasets.

    Aligning HESA reporting with the UK Standard Skills Classification, through the capture of four-digit SOC codes for technical professionals, would allow technical skills and capabilities to be analysed consistently across institutions over time.

    More robust and consistent data would enable earlier identification of emerging skills needs, including those linked to emerging government priorities and deliver the UK’s long-term research and development ambitions. It would also support targeted interventions in training, recruitment, and skills development, ensuring that technical capacity evolves in line with Skills England’s national priorities.

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