Category: Blog

  • Redefining Student Success with Digital Marketing and CRM

    Redefining Student Success with Digital Marketing and CRM

    Reading Time: 10 minutes

    The way higher institutions define and acknowledge student success in higher education today is changing rapidly. Today, diplomas and transcripts are no longer the benchmarks for measuring the success rate of students in their academics. To define success, you have to consider a complete and holistic journey and vision. Factors like the student’s academic excellence, mental and physical growth, and preparation for what comes next are increasingly becoming key to defining academic success. This is why universities are looking beyond enrolment figures, they are now more focused on helping their students thrive academically, socially, and professionally.

    This brings us to the role of modern digital marketing tactics and advanced CRM tools. Colleges can create an environment that supports every student with the right resources they need to succeed, using the data-driven outreach and personalized support that these tools offer. In this blog post, we’ll explore the true meaning of student success and what key metrics are best placed to measure student success in higher education. We’ll also show you how marketing automation and CRM platforms (including HEM’s own Mautic for Education and Student Portal) can help drive real student achievement. Read on to find out what strategies and tools are best suited to define modern student success.

    Looking for an all-in-one student information and CRM solution tailored to the education sector?

    Try the HEM Student Portal!

    Redefining Student Success Metrics in Higher Education: Beyond GPAs and Graduation Rates 

    Who you ask about the definition of academic success will also determine the type of answer you get. Administrators might lean towards metrics and retention rates. Students tend to have a more personal definition of success, like having supportive mentors, developing confidence, and building lasting connections.

    This brings us to the question: What is the definition of student success? The definition of student success encompasses building communication skills and critical thinking activities, career or grad school readiness. In essence, a successful student grows through campus life, engages with the community, and adequately prepares themself for future opportunities.

    Below are components of a comprehensive student success definition:

    • Academic Achievement: Mastering course material and maintaining strong GPAs
    • Persistence and Retention: Continuing enrolment term after term until graduation
    • Personal Development: Cultivating critical thinking, communication skills, and emotional intelligence
    • Engagement and Belonging: Finding community through meaningful campus involvement
    • Career Readiness: Building the confidence and skills needed for post-graduation success

    As EDUCAUSE, a prominent education technology organization, points out, student success programs “promote student engagement, learning, and progress toward the student’s own goals through cross-functional leadership and the strategic application of technology.” This reaffirms the fact that true success calls for a harmonious relationship between human connection and technology. 

    Measuring What Matters: The Metrics of Achievement 

    How do we truly and correctly measure student success if we say that there are many sides to it? What is the definition of a successful student, and how to measure student success in higher education? While this question has intrigued higher educational professionals for decades, today’s schools are finding the right answers by combining traditional metrics and emerging indicators.

    Traditional measurements include retention rates (are students returning each semester?), graduation rates (are they completing their degrees?), and academic performance (are they mastering the material?).

    Now, these numbers matter. They help us tell to a reasonable degree if students are progressing toward their educational goals, or not. However, there’s a richer story to be told beyond these statistics, and you’ll learn about it shortly.

    Student success metrics commonly include:

    • Retention Rates: The percentage of students who return for subsequent terms
    • Graduation Rates: How many students complete their degrees within expected timeframes
    • Academic Performance: Beyond grades—how students grow intellectually over time
    • Student Engagement: Participation in everything from research opportunities to campus events
    • Student Satisfaction: Feedback that reveals how students experience their education
    • Post-Graduation Outcomes: Career placement, graduate school acceptance, and alumni achievements

    Away from these quantifiable measures, today’s schools value the essence of student-defined success. For them, it could be a first-generation student finding their voice, an international student building cross-cultural friendships, or a working parent balancing studies with family life. The schools that manage to combine statistical trends with individual stories will ultimately get the most complete picture of things. 

    Examples: ULM developed FlightPath, an open-source advising system for degree audits, early alerts, and “What If?” planning. It is designed to help you determine your progress toward a degree.

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    Source: ULM FlightPath

    Digital Marketing: Setting the Stage for Success

    What do marketing strategies have to do with student success? What does digital marketing contribute to student success? Higher education marketing and student success are interconnected through a series of key touchpoints.

    The path to college student success often begins with that first Instagram post that catches a high school junior’s eye or that personalized email that addresses their specific interests. It is all part of the coordinated digital marketing campaigns that today’s schools employ, to great success.

    Here’s how digital marketing strategies  can help nurture student success:

    • Attracting the right-fit students: When marketing materials paint an authentic picture of campus culture, incoming students arrive with realistic expectations and are more ready to engage.
    • Personalized communication: Tailored messages that speak to individual aspirations create early connections. When a prospective engineering student receives content about robotics competitions or research labs, they begin envisioning their place in your community.
    • Seamless onboarding: The summer before freshman year can be overwhelming. Automated campaigns that introduce new students to campus resources, share advice from current students, and foster peer connections help transform nervousness into excitement.
    • Feedback loops: Savvy marketing teams don’t just broadcast – they listen. Social media monitoring and regular surveys help identify pain points before they become barriers to success.

    Examples: Gonzaga’s English Language Center moved from siloed data to a Student Success CRM on Salesforce, improving collaboration and early-alert capabilities for ESL learners.

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    Source: Gonzaga University

    CRM Tools: The Backbone of Student Support

    Customer Relationship Management (CRM) systems are now important tools for tracking and supporting the student journey, especially in today’s data-driven world. These platforms present themselves as centralized hubs that help schools track student progress, identify potential challenges, and carry out timely interventions.

    Colleges can transform how they engage with students at every stage using the right CRM. Take this scenario for example: A first-year student misses out on many classes and fails to log into the learning management system for two weeks. While this might have gone on without being detected in the past, probably until midterm grades showed a significant gap, not anymore. With a CRM, a trigger will set off based on this pattern and send automatic alerts to the students’ advisor, who can now contact support resources to arrest the decline before it further spirals.

    Example: King’s College uses CRM Advise to flag risk factors, like missed classes, and automatically route alerts to advisors and support centers.

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    Source: King’s College – CRM Advise

    Here are six ways CRM tools elevate student success in higher education:

    1. Centralizing the 360° Student View: Modern CRMs integrate data from admissions, advising, financial aid, and student life to create comprehensive student profiles. When an advisor can see that a struggling student is also working 30 hours weekly, they can provide more targeted support.
    2. Enabling Early Alerts: By analyzing patterns like missed assignments or decreased LMS activity, CRMs can identify at-risk students before a crisis develops.
    3. Automating Support Workflows: Smart CRMs ensure consistent communication throughout the student journey. From congratulatory messages when students ace exams to gentle nudges when they miss classes, automated workflows maintain continuous engagement without overwhelming staff.
    4. Providing Data-driven Insights: Institutions can analyze which interventions are best-suited to promote student success, using comprehensive data collection.
    5. Streamlining Administrative Processes: By simplifying registration, financial aid processes, and advising appointments, CRMs eliminate frustrating barriers that might otherwise derail student progress.
    6. Promoting Community: Many platforms include features that connect students with mentors, study groups, and support communities. These all help to nurture the sense of belonging that anchors students during challenging times.

    With solutions like Mautic by HEM, schools can enjoy robust CRM and marketing automation tailored specifically for them. The platform provides a central hub where you can manage all of your leads, applicants, agents, and parent contacts, enabling personalized support throughout the student lifecycle.

    Example: Michael Vincent Academy, a Los Angeles-based beauty school, sought to enhance its student recruitment efficiency by streamlining lead management and follow-up processes. With HEM’s Mautic CRM, the academy automated key marketing tasks and introduced lead scoring, enabling staff to focus on high-value prospects. This allowed the team to dedicate more time to building meaningful connections with prospective students, ultimately improving recruitment outcomes.

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    Source: HEM

    HEM’s Student Portal combines online application creation and management, SIS functionality, and lead-nurturing tools in one centralized system. As a student, this is designed to help you manage your journey – from initial application to enrolment to graduation and beyond.

    As a school, using these specialized tools can help you address your institution’s unique needs and leverage the capacity of generic CRMs.

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    Source: HEM

    Example: Students at Western Michigan University (WMU) use the Student Success Hub’s CRM to schedule and manage appointments, review advising notes, work on success plans, and tasks.

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    Source: WMU Student Success Hub Training

    The Impact of Dedicated Success Programs

    One of the key ingredients of college student success is the use of structured programming that helps students navigate important stages of their academic journey. Many schools have found value in offering a student success class or course, such as a freshman seminar or “College 101” course that equips students with essential skills and connections.

    What is a student success class in college? It’s a course designed to help students be successful in college. It aims to help students properly navigate both academic requirements and college culture. Here is a list of subjects that these classes typically cover:

    • Effective study strategies tailored to college-level expectations
    • Time management techniques for balancing academic and personal demands
    • Campus resource navigation, introducing students to everything from tutoring to counselling
    • Financial literacy skills to manage college costs
    • Stress management and wellness practices
    • Career exploration and professional development

    Research continues to show that the students who complete these courses earn more credits and have a higher graduation rate than those who don’t participate. 

    The Power of Storytelling in Student Success Marketing

    By channelling authentic storytelling into their marketing narratives, schools can connect with prospective and current students. Stories have a way of transforming abstract content as “retention initiatives” into relatable human experiences that inspire action.

    What if you created a series featuring diverse student voices? Think of the impact it can have. Think of first-generation students who initially had doubts about themselves but connected with mentors who had faith in them, the transfer student who found unexpected opportunities, or the international student who calls the school home.

    Not only do these narratives attract prospective students, but they remind the current ones that challenges are not special and that success is very much achievable. 

    Tips to Boost Student Success with Marketing and CRM

    Institutions looking to take advantage of digital marketing and CRM tools more effectively should consider these practical strategies.

    1. Use Data to Personalize Outreach: Segment your communications based on student interests, challenges, and milestones to provide relevant support throughout their journey.
    2. Implement Early Alert Systems: Configure your CRM to identify warning signs like decreased engagement or academic struggles, enabling timely, personalized interventions.
    3. Integrate Your Systems: Ensure your marketing automation, CRM, and student information systems communicate seamlessly for a complete view of each student’s experience.
    4. Maintain Consistent Communication: Develop messaging flows that accompany students from prospective inquiry through graduation while remaining authentic and supportive.
    5. Leverage Student Feedback for Content: Gather testimonials and success stories that inspire current students and set realistic expectations for prospects.
    6. Train Your Team on Tools: Invest in comprehensive training so everyone, from admissions counselors to faculty advisors, can effectively use your CRM to support student success.

    Example: GSU’s Student Success 2.0 initiative includes implementing an enterprise CRM for a unified student record and early-alert triggers to boost retention by up to 1.2 % annually, with the National Institute for Student Success (NISS) also set up to that effect.

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    Source: GSU Student Success 2.0 Initiative

    Creating a Culture of Success: A Holistic Approach

    The most effective approach to student success blends marketing insights, CRM capabilities, and human connections in one big package. With these elements working in harmony, institutions can create environments where students from all backgrounds can thrive.

    Remember that behind every data point is a student with dreams, challenges, and unlimited potential. When you align marketing, technology, and support programs around a student-centred vision of success, you can get positive outcomes in return. We don’t just improve statistics, we transform lives and fulfill higher education’s fundamental promise.

    Looking for an all-in-one student information and CRM solution tailored to the education sector?

    Try the HEM Student Portal!

    Frequently Asked Questions

    Question: What is the definition of student success?

    Answer: The definition of student success encompasses building communication skills and critical thinking activities, career or grad school readiness.

    Question: How to measure student success in higher education?

    Answer: While this question has intrigued higher educational professionals for decades, today’s schools are finding the right answers by combining traditional metrics and emerging indicators.

    Question: What is a student success class in college?

    Answer: It’s a course designed to help students be successful in college. It aims to help students properly navigate both academic requirements and college culture.

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  • Liberating the library to foster student belonging

    Liberating the library to foster student belonging

    • By Dr Steve Briggs, Director of Learning and Teaching Excellence, University of Bedfordshire.

    There have been growing discussions, and the emergence of corroborating evidence, related to how a sense of belonging affects not only the student experience but also attainment, retention and well-being. As per the Office for Students’ (OfS) 2025-30 vision, university environments play a critical role in the student experience and have real potential to impact on belonging. Accordingly, how environments can promote a positive student experience and foster belonging should be of utmost strategic importance to university leaders.  

    Given their central position, university library environments have a significant potential to positively (or negatively) affect students’ sense of belonging. Library spaces, learning materials (both physical and digital) and operational processes all have the potential to individually or cumulatively foster a culture of belonging.

    I propose that there are traditional assumptions and modus operandi inherent with university libraries that may inadvertently be to the detriment of student belonging. While such practices are not necessarily straightforward to change (owing to issues around security and/or cost), here I consider more radical approaches that a library might employ to foster student belonging. Across all the following options, it is imperative that students are involved in re-imagination projects through facilitating co-creation and user experience design. This will serve to ensure that changes actually reflect student needs rather than becoming well-intentioned but misguided attempts to enhance belonging.

    Minimising physical barriers. Libraries have traditionally used security gates to control access. This means that most students’ first experience of a library will be a barrier. For many, this can feel intimidating, send messages of limited trust and so potentially feel very unwelcoming. Navigating barriers may also be particularly challenging for some students with a disability. Historically, gates were seen to be an effective means of protecting valuable library collections. However, the use of radio frequency identity tags, CCTV and enhanced staff monitoring will potentially serve the same purpose. Further, gates may provide a false sense of security, given that any library that has opening windows could easily provide an alternative means for library resources to be illicitly removed. As a result of many university libraries increasingly moving to a digital-first purchasing, the size and status of physical collections is likely to progressively diminish. Where there are very high-value items, it might be more appropriate to restrict access to a dedicated section rather than the entire building. Removing gates could save money in terms of security gate management and maintenance costs; it is also in keeping with the approach being increasingly adopted by public libraries, such as Luton Central Library.

    Relational customer service. Central to belonging are positive relationships between students and university staff. This may be at odds with transactional library models that focus on efficiency and rapid issue resolution, which can lead to students feeling like a number rather than individuals. Relational customer service is based on seeking to understand individual student needs (for example, is a student an employee, parent or carer?) to tailor service delivery accordingly. In doing so, they might provide a positive (and hopefully memorable) experience. As a result, students feel more valued, fostering ongoing engagement with library services. As per the Mental Health Charter, such approaches can help to combat feelings of loneliness and isolation. How library leaders can positively disrupt any prevailing transitional approaches and move to more relational working practices should be carefully considered when planning staff development.

    Simplified navigation. Complicated library resource classification schemes may be intimidating for students and a barrier to feelings of belonging. Facilitating social annotation may serve to help students better understand and navigate a library collection. By way of an example, students might work together to annotate a journal article virtually and be encouraged to include signposts to relevant library resources. There are dedicated platforms available that facilitate social annotation, as outlined by Cornell University. Likewise, the location of physical library stock could create unanticipated issues around belonging. For example, housing certain subject collections next to social learning spaces might be more conducive to promoting belonging when associated courses have the greatest emphasis on group work. Including students in the cataloguing and organisation of library stock would serve to increase awareness of how design could better promote belonging.

    Trust-based borrowing. Members have routinely needed to check learning materials out of a library. Whilst this is necessary in order to manage a library collection, there may be situations when students are very concerned about being seen to borrow certain resources or knowing their borrowing activities are being recorded. For example, a student might want to borrow materials that allow them to explore their sexuality but conflict with their religious status. In such instances, libraries may consider removing the need to check certain stock out of the library and instead operate on a ‘trust’ basis that materials will be returned.

    Blended learning enabled. Historically, individual study carrels were synonymous with libraries. Over time, there have been reductions in carrels to accommodate social learning spaces. Given the emergence of blended learning and remote working, students are increasingly meeting remotely with lecturers and peers online outside of scheduled sessions. Practically, library users are increasingly going to need access to soundproof spaces (such as individual meeting pods) to be able to meet virtually with classmates or tutors without disturbing other library users. Such implications for redesigning library spaces have previously been explored by Research Libraries UK and will need to remain an ongoing consideration for library leaders. Without such facilities, students may feel unable to fully engage in blended learning while working in a library, in turn undermining their sense of belonging.    

    Child-friendly. Public libraries will typically arrange regular programmes of activities for children and their families, especially during school holiday periods. In contrast, universities have historically been reluctant to allow students to bring their children onto campus, including into library spaces. This presents a major barrier for those with parenting or caring responsibilities. Universities currently take quite different positions in terms of allowing children into buildings. Increasingly, institutions are starting to allow students to bring children into libraries for a short-term visit and with potentially some restricted access. In contrast, select universities, including Surrey and York, have introduced family study rooms to allow students to bring children onto campus for longer periods, but these are currently exceptions rather than the norm. Were such facilities to be staffed, this could provide work experience opportunities for students studying health and social care or primary education courses.

    Commuter-ready. Traditionally, libraries have been concerned about students eating and drinking due to the risk of damage to stock and learning spaces. More recently, this position has started to soften. In light of the growing number of commuter students, access to kitchenette facilities on campus is increasingly in high demand. While examples of such provision exist within libraries, this is yet to become a standard feature of university libraries. Similarly, commuter students will need ready access to device charging stations and safe places to store items. Given the extended opening hours offered by libraries, these would be a logical place to host such facilities.

    Wellbeing-centred. Examples of traditional university library learning spaces include quiet or silent areas, social learning zones, reading rooms, group rooms, presentation rooms and computer suites. There are examples of selected university libraries expanding the range of learning spaces to meet the wellbeing needs of users. One such example is the creation of sensory spaces, which may be restricted to students with disabilities or open to all users. A second example could be the provision of exercise equipment within libraries. Such provisions would promote positive well-being, a key condition for the belonging dimension of the ‘Live’ module of the Mental Health Charter. 

    Civic centrepiece. The Secretary of State has previously highlighted that enhancing the civic role of universities was a priority. This could involve opening up library spaces to members of the local community. In addition to civic duty, opening up libraries may also support belonging. The progressive increase in the number of students who have caring responsibilities may mean that students would feel more supported by their institution, and in turn gain a great sense of belonging, should they be able to being dependents with them to university libraries. 

    Considering the current financial challenges facing the UK higher education library sector, it is reasonable to expect that any of the aforementioned actions would need to be staggered, potentially over several years, within many institutions. Accordingly, library leaders should be developing long-term student belonging strategies with clearly identified and connected work plans to ensure that there is a belonging ‘golden thread’ that links phased library developments and, in turn, ensures a coherent future library experience.

    I would like to acknowledge discussions with Janine Bhandol, Sofia Mavrogeni (Academic Liaison Librarians at the University of Bedfordshire) and Carly Ramirez-Herelle (Head of Library Services at the University of Bedfordshire) related to library futures which helped to inform this article.  

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  • After a Dip in 2024, are UK International Student Visas Poised to Return to their Previous Peak?

    After a Dip in 2024, are UK International Student Visas Poised to Return to their Previous Peak?

    Policy changes in 2024 reshaped the UK’s international education landscape, leading to significant shifts in student mobility. The Sunak government’s restrictions on student dependents immediately impacted applicants from key source markets where family migration is a priority. At the same time, rising fees and uncertainty around the Graduate Route (now resolved) added further pressure that dampened demand.

    Main Applicant Demand Declined by 12% in 2024

    The UK has long been a leading destination for international students, with visa applications peaking in 2022 at nearly half a million main applicant submissions. This high point was partly driven by post-pandemic disruptions to global student mobility. Applications dipped slightly in 2023 as demand stabilised and the Sunak administration’s rhetoric signalled a less welcoming environment for non-EU students. By 2024, application volumes saw a sharp decline:

    More than 423,000 sponsored study visas for main applicant international students were processed in 2024. This represents a 12% decline from the previous year and a 15% drop from the 2022 high-point. While this drop was more mild than student visa decreases seen in other destinations in 2024, it still accounts for nearly 60,000 fewer processed applications in a single year.

    Withdrawn applications further reflect softened student demand, likely influenced by policy changes. Nearly 6,600 prospective students withdrew their application in 2024, a 127% increase from the previous year. This followed a sharp rise in Q4 2023, when withdrawals spiked to 2,000—366% higher than Q4 2022. In short, after a wave of unwelcoming messaging from the Sunak administration in mid-to-late 2023, fewer international students applied, and withdrawals hit record highs.

    However, there are signs of possibly renewed student confidence. Nearly 63,000 UK study visa main applications were processed in Q4 2024. This represents a growth of 9% over Q4 2023.

    Demand Fell Most Sharply in Markets Where Students Commonly Travel With Family

    The most significant drops in UK study visa demand in 2024 came from countries where international students often apply with dependants:

    table visualization

    Main applicant numbers fell in 2024 across seven of the ten countries with the highest ratios of dependants to main students, underscoring the impact of the new restrictions. Yet not all high-dependant markets followed this trend. Applications from Nepal rose sharply, increasing by 61%, while volumes from Pakistan and Bangladesh held steady.

    Does this mean concerns about the new policy were overstated since not all high-ratio student populations saw declines? Not quite. The seven countries that experienced declining interest—Nigeria, Sri Lanka, Ghana, Iran, Afghanistan, Saudi Arabia, and India—accounted for seven of the eight largest main applicant declines last year, with Russia (-21%) slightly surpassing Saudi Arabia.

    Where Did Student Demand for a UK Study Visa Remain Resilient in 2024?

    Beyond these declines, which student populations showed increased demand in 2024? The table below highlights the top 10 student populations that saw growth in 2024:

    table visualization

    Nepal and Pakistan emerged as notable exceptions to the broader decline among countries with high dependant-to-student ratios—not just for bucking the trend, but for the scale of their growth. Nepal saw the sharpest year-over-year increase of any market in 2024, with main applicant volumes surging by 61%. Pakistan followed closely behind, ranking fourth overall with an 11% rise. Their resilience suggests that factors beyond dependant policies—such as economic conditions, domestic education capacity, and long-term aspirations for post-study work—continue to shape student decision-making.

    Beyond Nepal and Pakistan, growth was more geographically dispersed in 2024. Kenya and Myanmar (Burma) recorded some of the largest increases, signaling rising demand from parts of both Africa and Southeast Asia. Several European countries, including Germany, Switzerland, and Italy, also posted moderate gains. Meanwhile, the presence of Mexico and Kazakhstan among the top 10 growth markets highlights the increasingly global nature of student mobility to the UK.

    Just beyond the top 10, Kuwait and Turkey also recorded notable increases in main applicant volumes. As institutions navigate a shifting recruitment landscape, both countries may present important opportunities for future engagement and growth.

    Looking Ahead

    The UK’s international education sector faced considerable challenges in 2024, with policy changes reshaping student mobility patterns. At this stage—and despite calls from some in the sector—we don’t anticipate imminent steps to reverse the dependent policy, nor do we think it’s likely that the Government will opt to take international students out of the net migration figures. That said, we’ve already seen a much more positive message coming from the Government towards international students and we expect this to be sustained and reflected in the launch of the new International Education Strategy.

    It’s also important to note that the UK was not the only destination to experience softened student interest in 2024, as international education sectors in Canada, the US, and Australia all faced declines. Encouragingly for the UK, many institutions reported higher enrolments in this year’s January intake than in the same time last year, indicating positive momentum. Now is the time to build on that progress.

    To sustain this momentum, UK institutions will need to actively re-engage prospective students and rebuild confidence in key markets. Clear communication around post-study work opportunities, financial aid, and student support will be essential to reassuring applicants. At the same time, growing interest from countries such as Kenya, Myanmar, Kuwait, and Mexico presents an opportunity to strengthen recruitment efforts and establish a more diverse student base.

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  • How does UK research support Government’s five missions, and should universities align with them?

    How does UK research support Government’s five missions, and should universities align with them?

    Earlier this year, HEPI, with support from global information analytics company Elsevier, hosted a roundtable dinner on how UK research and innovation should support the government’s five missions.

    This blog considers some of the themes that emerged from that discussion.

    The Labour government has made clear that five missions drive its decisions on policy. These are: kickstarting economic growth, an NHS fit for the future, safer streets, breaking down barriers to opportunity and making Britain a clean energy superpower. In October 2024, it announced a £25 million R&D Missions Programme to address specific challenges involved in meeting these missions and to help turn scientific advances into real-world benefits.

    How well do the UK’s research strengths already map to the missions, and how much capacity exists to do more? For global information analytics company Elsevier, this was worth interrogating. It set to work, drawing on its Scopus database of research publications and the Overton index of policy documents, clustering papers into topics and using artificial intelligence and large language models to link them to the missions.

    This allowed it to track what share of UK research carried out between 2019 and 2023 relates to the missions the government has identified and how this compares to other policy areas, including how it has varied over time. Elsevier has also been able to make comparisons with the research strengths of other countries in these areas. The process involved developing a methodology that matched huge datasets to the narrative national goals set out in Labour’s manifesto.

    The role of R&D in supporting government priorities was the subject of a roundtable dinner, informed by this analysis, hosted by HEPI in February and attended by policymakers and senior leaders from across the higher education sector. The discussion was held under the Chatham House rule, by which speakers express views on the understanding that they will be unattributed.

    Useful information

    Sarah Main, vice-president, academic and government relations at Elsevier, told participants that the aim of the analysis was to be useful, for the research community and policymakers, in making the case for continued investment in R&D in the lead up to a tight spending review.

    The work shows that a significant share of the UK’s published research relates to government priorities: for example, 11% relates to growth and around 35% to its aims around health. By making comparisons with research outputs in other countries, it also identifies possible future partnerships and collaborations.

    But she pointed out that research output is only one way in which research and innovation supports the government’s missions; people, skills and infrastructure also play a part. Further work, she said, could help identify the key people, institutions and areas in which the UK has relevant strengths, as well as suggest emerging questions and themes.

    Many of those attending the roundtable felt that it was useful to see how far universities are producing research that supports government priorities and to be able to demonstrate this to policymakers – and the Treasury. They particularly welcomed the chance to identify where relevant research was taking place internationally.

    It was suggested that the tool would be useful in maintaining a dialogue between research and government priorities, identifying quickly the kind of work taking place and who was doing it and helping to build communities around research areas.

    Potential problems

    But there were reservations about aligning research too closely with specific policy areas. The fear was that what could be lost in the process was curiosity-driven work, which was a feature of the UK system and which could lead to valuable nuggets of knowledge that could go on to solve world problems. Another concern was that innovation strengths did not always translate into strengths around delivery.

    Some questioned how much could be achieved without investment in supporting a healthy research environment for the long term. The recent decision to cut overseas aid in favour of increasing the defence budget was an example of how quickly government policies could change.

    Research priorities could change too. One participant in the roundtable said it would be important not to ignore findings from further back in the past or for policymakers to forget the broader research agenda in favour of the latest exciting paper.

    ‘I look at the missions and I think the reason these are possible is because of R&D that was being done 25 years ago,’ said one delegate, who was worried that concentrating on where the government is looking now could be at the expense of developing capability in the missions of future generations and working out what these would be – learning to live with robots perhaps or addressing chronic loneliness. 

    Focusing exclusively on missions also ignores how ready the research community is for a shock like Covid or another existential challenge. And what about some of the nuances of where the UK’s research strengths are located, such as working with other disciplines, and how research feeds into growth in more general ways than through specific papers? Relevant skills training and universities’ educational role are also important.

    Talking politics

    Then, how much weight should be given to a government’s stated priorities? If last July’s election had elected a party with the mission to make Britain great again, would the research community want to find out how far the work it was doing supported it?

    Also, how far are the government’s missions likely to persist, with Donald Trump and Vladimir Putin doing everything they can to undermine them, as one delegate argued? Far more likely to determine whether the government gets re-elected will be progress on growth and healthcare, which have been consistent public concerns for decades. Even if, as Elsevier has found, 35% of research in the UK relates to health, ministers may respond by asking why, in that case, people are no healthier.

    Some felt that universities needed to be more political and to understand better the channels by which research becomes policy and how to negotiate them. This could involve researchers considering the attitudes of the public as well as those of politicians.

    The government may also need to give universities a clearer idea of what good looks like when it comes to universities, such as whether the amount of research related to healthcare that Elsevier has identified is good enough, where the government wants universities to be focusing and what resources will be available to them. 

    But spending too much time dabbling in politics could be dangerous. Instead, suggested one participant, universities should be engaging “at scale” with all sectors and everyone involved in the political process, giving advice to whoever needs it.

    The public purse

    Universities should also avoid dwelling on their own self-interest. One delegate noted that finding out how far they contribute to the government’s missions would be of little use if the sector collapses. But another suggested that focusing too closely on missions could encourage universities merely to highlight relevant work they are already doing and then make another request for money.

    It is certainly the case that there will be plenty of other calls on the public purse over the next few months and years. In this context, it could be useful for the sector to stress the shorter-term wins relevant to the missions that management science or operational research can offer, as well as long-term gains such as new drugs. One delegate suggested that it would be useful to have clearer identification of where research has directly led to spin-out companies and economic growth.

    The roundtable concluded that universities are clearly relevant to addressing the government’s missions, that they are already influencing policy and that the methodology under discussion could help inform strategy. But it recognised that outcomes – such as reduced crime and an efficient NHS – are what matter most to the public and these therefore should be the priority.

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  • What does our future workforce look like – and how are universities responding?

    What does our future workforce look like – and how are universities responding?

    • By Jamie Roberts, Policy Manager, and Aiste Viduolyte, PhD student intern at the Russell Group.

    To achieve the government’s ambitious aims of increasing growth and productivity, the UK will need a skilled workforce to match.

    All eight high-potential growth sectors identified by the government’s Industrial Strategy green paper will heavily rely on graduate skills – in particular the creative, digital and life sciences sectors, where over 70% of the workforce is made up of graduates. The government’s own forecasts show that the UK will need an additional 11 million graduates across the country by 2035, with 88% of new jobs being graduate-level.

    To meet these needs on both national and local levels, Russell Group universities are building on their existing partnerships with colleges, businesses and local authorities to make sure education remains as relevant and responsive as possible for graduates and employers alike. Our latest briefing paper, Local Partnerships to Deliver Skills, looks in more detail at the ways in which our universities collaborate with industry, local government and education providers.

    Here we explore three key characteristics of the UK future workforce – and how our universities are responding.

    1. Workers’ skills must keep pace with employers’ rapidly evolving needs

    The government is determined to get British business back to full health and has identified several growth-leading sectors in the Industrial Strategy green paper. These are likely to attract the most investment, but to generate productivity and deliver innovation, they will also need a workforce with the right set of skills – and these needs are evolving at speed.

    Not only will we need new graduates with the latest skills and knowledge, but also existing workers who can be upskilled and reskilled to make sure the workforce’s capabilities keep pace with rapidly changing technological developments and industry practices. This is why Russell Group universities partner with industry to shape course content, ensuring education and training are agile and responsive to each sector.

    Increasingly – now at 17 of our 24 universities – this includes degree apprenticeships, which give people opportunities to pivot or upskill at any stage of their career. Apprenticeships have become an essential pathway for delivering skills directly to industry at all levels, and almost 8,000 students enrolled on apprenticeships at Russell Group universities in 2023/24. At Queen’s University Belfast, for example, business partners such as PwC and construction firm Farrans are directly influencing apprenticeship course content and building talent streams in the areas where skills are most urgently needed, from digital software technology to civil engineering and building.

    More and more, this also means partnering with Small and Medium Enterprises (SMEs) which form the bedrock of the UK economy. At the University of Liverpool, the careers and employment service works with a network of local SMEs to support graduate recruitment and ensure that the university’s graduates are equipped not only with the specialist and technical know-how, but also essential soft skills to enhance what they can bring to local small businesses.

    2. Local workforces must meet each region’s specific needs, strengths and skills gaps

    Whether it’s fixing cold spots or supporting existing industry clusters, we can’t take a one-size-fits-all approach across the country. Local growth plans will be vital in shaping each region’s workforce needs.

    That’s why universities, as important anchor institutions in their towns, cities and regions, must be at the heart of these plans. Our members are already in active collaboration with local and combined authorities to research, understand and address local workforce needs – as part of City Deals, Civic University Agreements, or university involvement in local skills networks.

    In Manchester, the University has teamed up with Greater Manchester Combined Authority and four other regional university partners to develop the first ever city-region Civic University Agreement (GMCUA) in the UK. This model is transforming the relationship between the university sector and local government, allowing them to work together on mapping skills and opportunities, particularly in green skills, the creative sector, health and social care. Meanwhile in London, UCL’s partnership with the councils of Camden, Islington and Newham enables students to contribute to local research and policy, while granting residents access to data skills and literacy training to improve their employability and career prospects.

    3. Every workforce benefits from multiple educational pathways to build the best combination of skills and experience

    While growing the UK’s graduate workforce, it is important we remain cognisant of the wide variety of educational backgrounds and pathways in our communities, and maximise the strengths that different providers bring. We need to move toward a skills and education system that incentivises true collaboration. Partnerships between higher education and further education are invaluable and should acknowledge that further education colleges are not just feeder institutions. Building on existing collaboration will allow students the best of both worlds, while creating cohesive educational pathways that complement, rather than compete with each other.

    Through a mixture of academic and vocational training, our universities’ partnerships with our further education colleagues offer a broad range of expertise, which can support a variety of career options and cover the multitude of skills needed in each region.

    Working together makes sure we not only fulfil a broader range of skills and sectors but also support greater access to education for all. A co-ordinated system, where further and higher education are aligned, creates clearer pathways for people of all backgrounds and educational experiences to access higher-level qualifications. This generates more mechanisms by which we can upskill our workforce.

    A sustainable, highly skilled workforce is of course reliant on a stable, well-funded university system. which is one of the reasons the sector has been so keen to make government understand the scale and urgency of the financial challenges we’re facing. Simply put, the UK won’t have the right workforce to achieve its growth ambitions without considering the role of its universities.

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  • 2025 Social Media Playbook for Education Marketers

    2025 Social Media Playbook for Education Marketers

    Reading Time: 12 minutes

    The year is 2025, and the influence of a rapidly evolving social media space in shaping education marketing campaigns is as critical as ever. While it has undoubtedly brought up several opportunities for those in the picture, it has also thrown up a few challenges that require the right gears to navigate. The stats are quite interesting: An increasing number of Gen Z users now turn to TikTok and Instagram as search tools, often preferring them over Google for quick information and exploration. This simply means that having a social presence for your school is no longer open to debate, it is an absolute necessity.

    Today’s prospective students spend a lot of time browsing through multiple social media platforms. They make key decisions about their academic future based on what they see on these platforms. This is why an active social media presence is a key part of today’s educational marketing campaigns. However, beyond being active on these platforms, it takes a deliberate and strategic social marketing strategy to curate and create winning margins in this space.

    At Higher Education Marketing Agency, we have several years of experience helping schools navigate the social space, converting interest into enrollment, and producing positive outcomes for many schools. Our personal, tested, and tried social media playbook for education marketers combines insights from leading education marketing experts with real-world examples. This playbook is designed to help your institution not just survive but thrive in today’s digital ecosystem. Read on to find out how.

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    The New Social Landscape: Multiple Platforms, Multiple Touchpoints

    With social media evolving and becoming even more powerful, it is no longer a good idea to focus all your school’s attention on one platform. Today’s prospective students split most of their time among different platforms, and that’s why schools must be visible everywhere.

    Prospective students might discover your school through a friend’s TikTok, research your programs on Instagram, watch alumni testimonials on YouTube, and check what parents are saying about you on Facebook, all before visiting your website. Your presence on each of these social media platforms will offer you unique opportunities to engage with different audiences.

    Here’s a brief outline of the roles that different social media trends and platforms can play in your education marketing efforts.

    • Instagram: Great for visual storytelling, event promotions, and engaging reels showing student experiences.
    • TikTok: Ideal for short, fun, and informative content that drives brand awareness among younger audiences.
    • YouTube: The best place to show long-form videos, student testimonials, virtual tours, and other educational content.
    • Facebook: Essential for connecting with parents, alums, and local communities.
    • LinkedIn: Great for professional connections and showing academic credibility, targeting parents and graduate prospects.

    While having a presence across key platforms is essential, mastering the content formats that resonate most, particularly short-form video, has become equally critical.

    Example: John Cabot University offers virtual tours of its campuses, some of which you’ll find via its social media pages, YouTube, and straight off its website.

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    Source: John Cabot University 

    Short-Form Video: The Undisputed Champion

    The influence of short-form video in shaping social media trends is at an all-time high today. Gen Z and Gen Alpha consume information fast, they don’t want to watch traditional ads or sit through long videos all day. Prospective students want to see what life at a school looks like in under 60 seconds.

    A large number of these students now turn to TikTok and its bite-sized videos for everything from study tips to campus tours. This is why things like TikTok and Instagram Reels have become key for student recruitment, school branding, and engagement.

    “Your goal is to freeze the thumb,” as one marketing expert puts it, creating content compelling enough to make someone stop scrolling. For best results, it is crucial to create educational short-form videos along these lines:

    • 1. Day-in-the-life glimpses: A student takes viewers through their campus routine
    • 2. Quick tips/educational snippets: A professor explaining a complex concept in 30 seconds
    • 3. Behind-the-scenes peeks: Showing areas of campus rarely seen on official tours
    • 4. Celebration moments: Capturing authentic reactions during events like graduation or move-in day
    • 5. “Did you know” facts about your institution’s unique features or history

    How can schools use short-form video to attract students? The key to creating winning short-form videos is to go for authenticity. Start by identifying what makes your institution stand out, whether it’s a unique program, a beloved campus tradition, or exceptional career outcomes

    You can then showcase these elements through quick, visually engaging stories highlighting your unique value proposition.

    The Authenticity Advantage: User-Generated Content

    The content created by your existing community is a powerful tool for building trust and driving engagement. User-generated content (UGC) from students, faculty, and alumni offers authentic perspectives as it comes from a real person, hence its effectiveness. Research shows that 84% of consumers trust UGC more than polished advertisements.

    How can we get user-generated content from students? One proven strategy in this line is to allow a student to manage your school’s Instagram Stories for a day, sharing their authentic campus experience. These glimpses into real student life help prospective students envision themselves at your institution in ways that traditional marketing cannot achieve.

    Here are some ways to incorporate UGC in your education marketing efforts:

    • Find your existing ambassadors: Search your school’s hashtags and location tags to find students already creating content about your institution. These natural enthusiasts often make the best collaborators.
    • Create participation opportunities: Develop challenges, contests, or hashtag campaigns encouraging content creation. For example, a “#MyFirstDayAt[YourSchool]” campaign can generate authentic content while welcoming new students.
    • Feature diverse voices: Ensure your UGC represents various perspectives, undergraduate and graduate students, international students, faculty members, alumni at different career stages, and parents.
    • Provide gentle guidance without controlling: When working with student content creators, provide general themes or questions but allow their authentic voice to shine through. Over-scripting defeats the purpose.
    • Amplify and appreciate contributors: Always credit creators when sharing their content and express genuine appreciation. This encourages continued participation while signaling to others that their contributions are valued.

    Example: Harvey Mudd College frequently posts user-generated content of its students on its social media pages, like this one featuring a day-in-the-life of a sophomore engineering student posted on TikTok.

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    Source: HMC

    Social Media as Search Engines: Optimizing for Discoverability

    Today, social media platforms are increasingly taking on the role of search engines for young people. Two-thirds of Gen Z use social platforms to research topics, including potential schools. A teenager is more likely to find your school by watching videos and posts on TikTok or Instagram than by visiting your website or Googling the school. This brings us to Social SEO, a way to optimize your content to be discoverable via social media platform searches.

    What is social SEO, and why is it important? Social SEO is the practice of optimizing your content to be discoverable through social media platform search functions. It’s important because younger audiences now use platforms like TikTok and Instagram as search engines. Optimizing SEO for visibility on these platforms helps schools reach and engage prospective students where they’re already searching.

    Here are some key steps to improve your school’s visibility in social media searches:

    1. Profile optimization: Treat your social profiles like mini homepages. Use clear, keyword-rich descriptions, consistent branding, and up-to-date contact information across all platforms.
    2. Content that answers questions: Create videos and posts that address common queries, such as “What’s the student-faculty ratio at [Your School]?” or “What’s housing like at [Your School]?” These directly match what prospective students search for.
    3. Strategic hashtags and keywords: Research what terms and keywords your target audience uses when searching for educational content. Incorporate these naturally into your posts, captions, and hashtags.
    4. Geo-tagging: Always tag your location in posts. Many users search by location when researching schools in specific areas.
    5. Consistent posting: Regular activity signals relevance to algorithms, improving your visibility in search results.

    It is important to note that these social platforms have different search algorithms; a hashtag strategy that worked on Instagram may need to be adjusted for TikTok or LinkedIn. To make your school more discoverable, explore and learn what best practices apply to each platform and what topics drive current conversations.  

    Example: Randolph-Macon College frequently posts social media content featuring catchy headlines and hashtags, such as the one seen here promoting its athletics team, the Yellow Jackets.

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    Source: Randolph Macon College

    Platform-Specific Strategies That Drive Results

    Although maintaining a presence across multiple social platforms is great, using a tailored approach for each one is even better. Here’s how you can leverage the strengths of major platforms.

    Facebook

    Often dismissed as an “older person” platform, Facebook continues to be key to reaching parents who double as key decision-makers for many prospective students. It is great for community building and event promotion. Here’s how to successfully use Facebook marketing for schools in your social marketing campaigns:

    • Use Facebook Events for open houses, application deadlines, and virtual info sessions
    • Create targeted ad campaigns using Facebook’s detailed demographic filters
    • Establish groups for admitted students or parents to foster community
    • Share longer-form content like student success stories and program highlights

    Instagram

    Instagram is a predominantly visually driven platform favored by people of different age groups. It is great at showcasing campus aesthetics and student experiences.

    • Post high-quality photos showcasing campus beauty and student life
    • Use Stories for day-in-the-life content, quick announcements, and behind-the-scenes glimpses
    • Create highlight collections for key topics (Admissions, Student Life, Athletics)
    • Utilize Reels for short-form video marketing
    • Leverage the Explore page for discovery by new audiences

    TikTok

    TikTok, the fast-growing epicenter of youth engagement and viral content, is important for reaching Gen Z. Some students now select schools based on how the schools will look on TikTok.

    • Create authentic, entertaining content that aligns with platform trends
    • Feature charismatic students or faculty who connect naturally with viewers
    • Participate in challenges relevant to education (with your institutional twist)
    • Use TikTok’s native editing tools and popular sounds to boost algorithm visibility
    • Don’t be afraid of humor and personality. TikTok rewards authenticity over polish

    YouTube

    YouTube for education favors long-form content and resources that can be searched.

    • Create structured playlists organized by topic (Campus Tours, Student Stories, etc.)
    • Produce both longer videos (3-10 minutes) and YouTube Shorts
    • Optimize video titles and descriptions with relevant keywords
    • Use cards and end screens to guide viewers to related content
    • Consider hosting live Q&A sessions during key decision periods

    LinkedIn

    LinkedIn is an underutilized tool that can help shape your education marketing. It is great for engaging parents, graduate prospects, and professionals.

    • Share thought leadership from faculty and administrators
    • Highlight alum success stories and career outcomes
    • Post about research innovations and academic achievements
    • Engage in industry conversations relevant to your programs
    • Encourage faculty and alumni to mention your institution in their profiles

    Example: The University of Connecticut regularly posts news about its recent graduates, alumni, and students on its LinkedIn page. The LinkedIn post below highlights the success of its recent graduates.

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    Source: University of Connecticut

    Making Engagement Fun: The Gamification Advantage

    Education marketing should be serious and informative, but serious does not mean bland and uninspiring. This is where gamification comes in, for fun and engaging learning. With gamification, you incorporate game-like elements and interactive content into your school’s content, effectively turning passive scrolling into active participation. Here are some gamification content and approaches:

    • Instagram Story quizzes about campus facts or traditions
    • TikTok challenges that showcase student creativity
    • Digital scavenger hunts across your website and social platforms
    • “Day in the life” simulation content where viewers “choose their adventure”
    • Trivia contests showcasing interesting institutional facts

    Tapping Cultural Currents: Trends Worth Embracing

    Trends are the main driver of conversations across social media. Connecting your content to a broader cultural conversation can give your school more relevance in the social space. Follow these three trends to place your institution in a position of opportunity.

    • Nostalgia Marketing: For institutions with some history to draw from, using content that brings back some memories of the past can provoke nostalgic feelings and add value to social marketing campaigns. This is nostalgia marketing. For best results, share throwback campus photos, compare “then and now” scenes, or invite alumni to submit memories. This content typically generates high engagement and shares.
    • Values and Social Impact: Today’s students care deeply about the position their schools take on issues of social and environmental relevance. To leverage this situation, highlight your school’s sustainability initiatives, community service programs, or research contributions. Point students to recycling initiatives and green campus programs via your social media videos and blogs.
    • Wellness and Mental Health: Any content that addresses student well-being will resonate strongly with prospects and parents concerned about support systems. This is why you must ensure you share resources from your counseling center and feature student wellness initiatives in your content. Also, create content acknowledging the stresses of academic life and how your institution helps students manage them. A student testimonial about how a mentor or counselor helped them thrive can help humanize your brand, so consider it.

    Example: The University of Illinois runs a mental health and awareness program with a full complement of staff and resources committed to student and staff welfare on campus.

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    Source: University of Illinois

    Be Data-Driven and Adaptive

    Successful social media marketing calls for consistency in learning and adaptation. Platform algorithms are subject to regular changes that affect content visibility and engagement. Here’s what you can do to stay visible and ahead of the curve:. 

    • Monitor metrics to identify which content types perform best
    • A/B test different formats and approaches
    • Stay alert to algorithm changes and platform updates
    • Focus on generating quality engagement (comments, shares)
    • Adopt new platform features early for visibility boosts
    • Use AI tools for social media marketing thoughtfully to enhance (not replace) your creativity

    From Likes to Links: Driving Website Conversions

    Although social engagement is key to positive brand building, it’s not the ultimate goal. That would be converting interest into action, from website visits to inquiries or applications.

    To effectively bridge the gap between interest and action, here are a few tips worth considering:

    • Optimize your social profiles: Link every platform you’re active on to relevant landing pages. Consider using “link in bio” tools that offer multiple destination options (Apply Now, Virtual Tour, Financial Aid, etc.).
    • Strategic calls to action: Not every post needs a CTA, but regularly include invitations to learn more, especially on high-interest content. For example, after sharing a student success story, add something like “Discover how you can follow in Sarah’s footsteps—check out our Business program (link in bio).”
    • Track and analyze traffic sources: Find out which social platforms and specific posts drive the most valuable traffic using resources like UTM parameters. With this information in hand, you can refine your strategy toward what converts.
    • Amplify high-performing content: When a post generates strong engagement organically, extend its reach to similar audiences by allocating an ad budget to it. By putting out content that resonates with your existing community, you can reach prospects who share similar interests and achieve the desired engagement result.
    • Align social and search strategies: While many prospects might discover your school on social media, they often go on to later search your name on Google. This is why you must ensure that your search engine marketing complements your social strategy for a seamless user journey.

    Building Your School’s Social Media Playbook 

    As social media continues to evolve and draw more prospective students, today’s schools have to target it with intentional and strategic content. The most successful education marketers approach social media as conversations with future students, current community members, parents, and alumni.

    The goal of these conversations goes beyond promoting your institution, it involves bringing its unique culture and value to life in ways that traditional marketing can not achieve. This is why schools must develop an effective social media marketing strategy that factors in all the essentials and adds some extras. While at it, remember a few things: authenticity resonates, visual content engages, and genuine connection converts.

    By embracing short-form video, leveraging user-generated content, optimizing for social search, and maintaining a strategic presence across platforms, you create multiple pathways for meaningful connection. Add gamification elements and cultural relevance, and you have a formula for visibility and genuine engagement that drives enrollment outcomes.

    See the full Webinar here:

    YouTube videoYouTube video

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    Frequently Asked Questions

    Question: What is social SEO, and why is it important? 

    Answer: Social SEO is the practice of optimizing your content to be discoverable through social media platform search functions. It’s important because younger audiences now use platforms like TikTok and Instagram as search engines. Optimizing for visibility on these platforms helps schools reach and engage prospective students where they’re already searching.

    Question: How can we get user-generated content from students? 

    Answer: One proven strategy in this line is to allow a student to manage your school’s Instagram Stories for a day, sharing their authentic campus experience. These glimpses into real student life help prospective students envision themselves at your institution in ways that traditional marketing cannot achieve.

    Question: How can schools use short-form video to attract students? 

    Answer: The key to creating winning short-form videos is to go for authenticity. Start by identifying what makes your institution stand out, whether it’s a unique program, a beloved campus tradition, or exceptional career outcomes. 

    You can then showcase these elements through quick, visually engaging stories highlighting your unique value proposition.



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  • Renters’ Rights Bill – The Devil’s in the Detail

    Renters’ Rights Bill – The Devil’s in the Detail

    • By Martin Blakey, the former Chief Executive of the student housing charity Unipol and a member of the British Property Federation’s Student Accommodation Committee.

    HEPI has maintained, as one would expect, a serious interest in student housing and the impact this Bill will have on students. The last update was given on 3 February 2025, and since then, there have been significant developments. On that basis, this update covers three areas:

    1. Work has finally commenced on how purpose-built student accommodation (PBSA) will transition from the current assured student tenancy regime into common law tenancies, as those tenancies are largely outside the provisions of the Act;
    2. The Renters’ Rights Bill (RRB) is now at the Lords Committee Stage, and on 22 April 2025, around half the day was taken up discussing student-related housing, giving a clear indication of the Government’s thinking on the outcome of the Bill and student housing; and
    3. The Government-approved Unipol/ANUK National Code has undergone significant revision and is now out for public consultation before its final text is agreed.

    Purpose-Built Student Accommodation (PBSA)

    Long overdue work is now taking place by the Ministry of Housing, Communities and Local Government (MHCLG) to establish the mechanism whereby PBSA providers will become ‘specified’ under the Housing Act (1988). This will put them outside the remit of much of the Renters’ Rights legislation.

    As part of the earlier discussions on this with the British Property Federation (and their Student Accommodation Committee), MHCLG had previously advised that existing tenancies would automatically become common law tenancies. However, on 1 April, Unipol was informed that there were problems with this and that Assured Shorthold Tenancies (ASTs) existing before the implementation of the Act will now transition to be assured tenancies that will fall under the remit of the Act.

    This may seem a rather nerdy legal change with little impact, but it would be a mistake to conclude that.

    The timescale of the Bill has self-evidently slipped from the initial aim of obtaining Royal Assent by Easter 2025, and the Government is racing to ensure that it passes through all its parliamentary stages by the summer recess on July 22, 2025. Some aspects of the Act will be subject to further detailed consultation, but the main tenure reforms will be implemented quickly. This rush to get the Bill through its parliamentary stages may explain the evident ‘make do and mend’ approach to the transition of PBSA tenancies. This rush certainly explains the Government’s unwillingness to accept any non-Government amendments in both the Commons and the Lords.

    Because PBSA tenancies will now transition into assured tenancies, the timing of implementation is important because it will determine the extent to which the PBSA market will be disrupted by this change of position. It is reasonable to conclude that tenure changes are likely to occur around December 2025 or January 2026. Since most students living in PBSA will have already signed contracts for the 2025–26 academic year, around 402,000 students are expected to be affected, based on the Unipol/NUS Accommodation Cost Survey 2021. Only bed spaces provided directly by universities will fall outside of these transitional arrangements.

    So, what are those arrangements?

    Previous AST tenants, as they become assured tenants, will:

    • Be able to pay rent monthly, and longer payment periods will be unenforceable. It is not yet clear whether rent already paid in advance will have to be refunded.
    • Be able to give two months’ notice and then leave their contracts.
    • Be able to remain in their property because the fixed-term nature of their previous contract has been abolished.

    So how will PBSA providers be able to guarantee room availability for the start of 2026-27?

    For those students living in houses in multiple occupation (HMOs), MHCLG say that providers will be able to give notice under the new repossession ground 4a for students. This will allow repossession to take place between June and September, thus ensuring those rooms are available for new student tenants. But here, the new system is not clear because, as Baroness Taylor Parliamentary Under-Secretary of State, Ministry of Housing, Communities and Local Government said in the Lords on 22 April 2025:

    The core aim of the Bill is to enhance the security of tenants in the private rented sector, including students. The prior notice requirement in ground 4A is key to this. If tenants are liable to be evicted through no fault of their own simply because of their student status, they must be informed of this reduced security before entering into a tenancy.

    And in the case of PBSA tenants, this notice will not have been given. MHCLG say that legislative changes will be made to allow for such a notice to be given within 28 days of the implementation of the Act but, so far, there is no sign of how that will be achieved, nor was it referenced in the Lords Committee debate.

    But ground 4a only applies to HMOs (roughly defined as a dwelling housing three or more students). PBSA has very few two-bed flats, but it does have 78,000 studio flats that will fall outside of ground 4a. In these cases, students can stay as long as they wish, provided they give two months’ notice of when they want to leave.

    Many of those involved at the coal-face in student accommodation will know that each year there are many requests (particularly from international postgraduates who make up the majority of the market for studios) to extend their contracts from September to just before Christmas (the reasons are various, ranging from over-running dissertation time to wanting to attend the pre-Christmas degree ceremonies). These students have to be moved on in order to make way for incoming new students – now they will be able to stay.  So, in the case of studios, PBSA suppliers will not be able to guarantee room availability to incoming students until the outgoing students have served notice (and they may ‘forget’ to do this anyway).

    If PBSA studio tenants decide to stay on for a further year (as some do as they move from masters to research degrees), then their transitional assured tenancy status will stay with them until they choose to leave.

    This added flexibility may sound great for current students, but it is very bad news for the cost and availability of accommodation for future students, particularly those looking for housing in 2026-27.

    For PBSA providers, this transitional phase is an administrative and legal nightmare; they

    • will have to re-tool their rent collection systems;
    • change their legal documentation;
    • serve specified notice to gain repossession;
    • deal with student tenants who can come and go as they wish; and
    • absorb the possibility of additional voids if students choose to leave their accommodation mid-year

    And there are other implications:

    • Students remaining in their accommodation when they are no longer students will cause many providers to be in breach of their planning permissions, which stipulate student-only occupation;
    • The Act does not allow landlords to discriminate against tenants who may have children, but it is generally accepted that PBSA studios are not a suitable environment to house children (and housing children may place the landlord in breach of any licensing conditions imposed by the local authority).

    Politicians may say ‘So what?’; this is only a transitional phase. But it is important to remember that in private sector housing, the tenant pays for everything, and so these added (and unnecessary) costs are likely to be reflected in future supply uncertainty and higher rent levels.

    Furthermore, this ‘transitional phase’ goes directly against what the Government said was going to happen when Matthew Pennycook, the Minister for Housing and Planning, said to parliament (on 19 December 2024):

    The Bill will exempt Purpose Built Student Accommodation (PBSA) from the assured tenancy system if the landlord is signed up to a government approved code of management practice.

    No mention of a disastrous ‘transitional phase’. The shifting goalposts approach of MHCLG has significantly eroded trust among housing providers in the Government’s ability to manage the transition of PBSA to common law tenancies without further problems emerging.

    Does it have to be like this?

    Well no. Firstly, the Government could seek to mitigate the effect of the transitional phase by having a time-limited new repossession ground (say 4b) which would allow repossession for students living in PBSA studios in line with existing Ground 4a. That would, at least, maintain the academic cycle on the availability of accommodation – but perhaps they are in too much of a rush to get the Bill approved to consider this.

    Secondly, the Government could seek to mitigate how many students were affected by these transitional arrangements by using powers the Secretary of State already has (under Section 8 of the Rent Act 1977 and paragraph 8 of Schedule 1 to the Housing Act 1988) to give specified status now to PBSA providers, ahead of the RRA implementation. Using those existing powers the wording in an SI could be:

    The following bodies of persons (whether unincorporated or bodies corporate) are hereby specified as bodies for the purposes of paragraph 8 of Schedule 1 to the Housing Act 1988, that is to say –

    any person managing or having control of purpose-built student accommodation if the accommodation let or to be let is registered with a code of practice which has been approved by the appropriate national authority under powers conferred by section 233 of the Housing Act 2004.

    This would mean that as soon as that Statutory Instrument was approved (and that could be done by the end of May 2025), tenancies issued after that would then be common law tenancies and this would drastically reduce the number of tenancies in any transitional stage.

    In the Lords, Baroness Taylor said the reason that Ministers were seeking additional powers to create specified status (in clause 34 of the Bill) instead of using powers they already had was:

    Although there is an existing power in the Housing Act 1988 to exempt PBSA landlords, it would have required government to frequently update secondary legislation with a list of landlords, causing a duplication of work between code administrators and officials and a lag in the link between code membership and exemption status.

    Even if this were true (there is no reason why the list of ‘landlords’ needs to be individually specified), this supposed ‘duplication of work’ over the transitional period would require a great deal less work to be done than that being caused by the Government’s currently disruptive and onerous proposals.

    Why has this ‘transition problem’ appeared now? 

    It may be unkind to conclude that after three year’s discussion with Unipol (who run the relevant Government-approved Code and the BPF) that real work by MHCLG has only just started on their own proposal and there are issues to be resolved. Even following the Minister’s statement that new powers will be granted under Clause 34 of the Housing Act, where are those new powers? There is, as yet, no evidence of any drafting of the new Statutory Instrument/s now that those are apparently needed.

    This ‘dog’s dinner’ rushed approach to the PBSA transition period has still to play out fully, and more detailed work is still required to achieve implementation.

    The Lords Committee Stage

    There was considerable discussion about students on 22 April 2025 in the Lords and it is worth highlighting some of the points made because they provide a clear indication of how the Government is thinking about student housing. As Baroness Taylor said in this debate:

    The Government made a clear manifesto commitment to transform the experience of private renting by levelling the playing field decisively between landlords and tenants…One of the reasons the Government do not want to reintroduce fixed terms or anything like them is that they add complexity into the system. Having a simple, single system of periodic tenancies will make it easier for both parties to better understand their rights and responsibilities.

    All the discussion on this Bill has been polarised into a landlord v tenant framework. This approach does not work well in addressing issues within student housing, where a third educational aspect is also relevant: the availability of good-quality housing at the right time of year, allowing students to undertake their studies in the most productive way.

    Security of tenure (the central pillar of the Bill) has only limited value to a very small minority of students and this has been recognised by what might be called ‘intermediary sector bodies’ such as UUK, CUBO, ASRA and Unipol – none of which easily fall into the Bill’s landlord v tenant framework.

    Lord Willetts, in proposing what would have been a useful amendment, eloquently summed up what has happened to student housing during discussions on the Bill:

     I understand the arguments that the Minister makes about the need for tenants to have security and be able to put down roots in the long term, but so many of her arguments for this legislation do not apply to students who are seeking reliable accommodation for an academic year. The model that she proposes is clearly not in their interests.

    The Government have clearly accepted that there is a need for some special arrangements for student lets…The Government have made some concessions to recognise the student market. There is already one exemption from the legislation, which is for purpose-built student accommodation.

    There is now a second category that has been added, and that is ground 4A, which is essentially for HMOs with three bedrooms or more in the private rented sector.

    But that leaves a third group for whom the Government are not currently providing any exemption. These are students in smaller accommodation, maybe one or two-bedroom properties, for whom none of the special exemptions are going to apply. It is therefore very odd that, in the Government’s model to tackle this problem, you could have three university students who are friends and are in three totally different rental regimes because of the structure of the exemptions which the Government are trying to offer.

    Lord Willetts’ analysis reflects how, initially, the previous Government Bill failed to take much account of the housing needs of students and how pressure from the sector had caused some of those special needs to be recognised and accounted for in a rather grudging and piecemeal fashion.

    In rejecting the amendment (which was supported by Lords from all the major parties), Baroness Taylor, on behalf of the Government said:

    We have thought very carefully about the design of ground 4A. Limiting it to HMOs captures the bulk of typical students—that is, groups living in a house share. Meanwhile, students who need more security of tenure, such as single parents living with their children, postgraduate couples living together who have put down roots in an area, or families containing students, will be protected.

    The core principle of the Bill is that tenants should have more security in their homes, and we think it is right that these groups should not be exposed to potential eviction using ground 4A. Self-contained one-bedroom and two-bedroom homes are also easier to let to non-students than student HMOs are, so, if a landlord cannot gain possession in line with the academic year and the tenants leave in the middle of the next one, the landlord is highly likely to be able to let the property out to non-student tenants…

    What this says indirectly is that the Government accepts that between 25% and 32% (estimates vary) of off-street student housing could be lost by being occupied by non-students, as landlords let properties when they become vacant rather than fitting into the academic cycle. This loss of 138,000 beds (taking the lower estimate) will hit different University towns and cities differently, depending on their housing stock and is likely to take place over the next few years. As an earlier HEPI blog said back in June 2024,

    The concern in student housing was not only about overall supply but the specific reduction of student housing supply because, if students were no different to any other tenant group and could come and go as they pleased, then why would landlords rent to students and incur void periods, when they could rent to other rental groups without having empty rooms in the context of rising overall demand for renting?

    There has been no suggestion of how this lost stock could be replaced – certainly not by newly developed higher cost PBSA bed spaces which has seen net growth of only around 48,000 beds over the last three years and few of these would have been affordable and appropriate for students looking to share with a friend or partner in a lower rental bracket.

    In reality, the Government has not really accepted the sector view that students are a special group and should be catered for separately. The calls for a specialist student tenancy regime have been firmly rejected. As Baroness Taylor made clear:

    It would not be either right or fair for students to have less flexibility than other tenants just because of their educational status.

    As my HEPI blog said back in October 2024:

    It could be that the big gainers from this tenure reform are longer-term family renters and professional renters and that the poorest and most vulnerable in society together with student renters could become ‘collateral damage’. These reforms are well-intentioned by those who campaigned for them, but that does not mean all tenants will be winners from these changes.

    The discussion in the Lords has now confirmed that this collateral damage for students is part of the design within the Bill. Landlords renting non-HMO properties can be reassured about their rent by simply switching their lettings to non-students – tough luck on the students, as their housing supply contracts.

    The revised Unipol/ANUK National Code

    My previous blog on 3 February 2025 outlined possible changes to the private providers’ Code and those have now been worked up into a revised Code. Briefly, these changes are:

    • The continued protection of deposits using a Government-approved deposit protection scheme;
    • Improving the flexibility for students either leaving their institution of study or not gaining a place to study, giving them the right to leave their agreement with a notice period of 4 weeks;
    • That in the event of the death of a tenant, any guarantor agreement would not be proceeded with or enforced;
    • The Code now references the Building Safety Act, the Fire Safety Act and tighter guidance on how to respond to damp and mould; and
    • In handling complaints, timescales have been tightened, and Code Members have been given a clearer pathway to ensure they respond promptly to students complaining.

    Only one significant addition has been made to the revised Code and that follows the Education Minister, Janet Daly MP clarifying the positon of students withdrawing for medical reasons from their studies and the proposed four week notice period has been extended to cover ‘if the occupant has been absent from their course for more than 60 days due to illness and has agreed with their higher education (HE) provider to suspend their studies.

    These proposals are subject to both a sector and public consultation period which is taking place across 9th April – 22nd May 2025. Details can be found online here and those interested are encouraged to respond.

    The changes to the Code are designed to protect and improve students’ rights in renting PBSA but, because of the uncertainty caused by the ‘transitional arrangements’ for PBSA providers, they are going into a sector that is now increasingly hostile to the Government’s approach to them and the additional administrative and legal burdens connected with assured tenancy status that have suddenly appeared. It could well be that some responses to these Code changes will be affected by a ‘feel-bad’ factor and may be opposed by some Members.

    Just two observations on the consultation. Firstly, the Code has been drafted so that the additional flexibility given to tenants to give notice on their agreement is restricted to common law tenancies, so these will not apply to transitional assured tenancies (so no ‘double-whammy’) and secondly, it is important for the PBSA sector to look beyond the immediate transitional mess and concentrate on the longer term purpose of the Code which has been a force for good, not just for student housing rights and standards, but for the sector itself, giving the student market a set of recognised value-based rules that is rarely seen in private sector renting. This demonstrates real recognition from the Code’s Members (since the Code’s inception in 2004) that students and the role of housing in education are special and need a bespoke regulatory framework.

    Conclusion

    As reflected throughout HEPI’s work, this blog approaches the issue of student housing as an educational issue and seeks to provide evidence-based observations on the student housing sector. It also seeks to offer some practical suggestions so that the possible cost and chaos in the transitional phase of the Act can be mitigated, particularly for PBSA providers.

    There are still discussions to be held with MHCLG and practical issues to be resolved on how future Statutory Instruments and specified status is to be achieved. So far, although the Government say they are in ‘listening mode’ they seem not to have heard terribly well and the way in which students have been ‘accommodated’ within the Bill has been both secretive and unpredictable. It would be good if a more open relationship on future proposals could be established.

    Finally, this is the first mention of the Department for Education in this blog because they appear to have had no discernible influence or input into a Bill that will both disrupt the student housing market and see some significant reduction in supply. Going back to 24 October, Education Minister Janet Daby MP stressed that the Department for Education was:

    ‘Working with the Ministry of Housing, Communities and Local Government to promote the importance of a strategic approach to meeting student housing needs to providers and local authorities.

    Going forward, it would be good to see some, or any, evidence of that.

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  • Advising in a time of uncertainty

    Advising in a time of uncertainty

    • By Sarra Jenkins, Director of Future Pathways at Loughborough Grammar School.

    The headlines made by the financial uncertainties within the Higher Education sector have been widespread in recent months. QMUCU has a running list of the currently 90 organisations with redundancy and restructuring programmes, and the Office for Students predicts more than one-third of universities will face ‘serious cash flow problems’. For the sector and those in it, this creates uncertainty. It also creates uncertainty for students making decisions on their university choices, in both an emotional and logistical way. So, what challenges do university advisers face when advising students in the current climate?

    Before application

    When students are considering their higher education options, research is crucial. I have previously written about the importance of ‘best fit’ for trying to ensure a student will thrive at university. However, when students are researching institutions about which headlines have been written in terms of their financial security, it creates uncertainty and raises questions for students. These questions are often ones that do not have obvious or immediate answers, but they can make it difficult for students to feel that they can make effective decisions.

    This also makes it difficult to advise students on the post-18 plans. When the sector within which the students are researching is facing the financial concerns that it currently is, it makes it challenging to advise them accurately. One training session I attended drew attention to this, but effectively argued that students should not be too concerned with what is going on. This is well-meaning advice, but it does little to reassure them in the face of the headlines they see when they conduct their research.

    Course withdrawals during application

    Another way students may experience the impact of the financial issues in higher education is through course withdrawals. There have been news reports of universities deciding to cut courses due to the financial challenges they face. But this also affects prospective students. If a course is withdrawn before an application is made, at least the research that a prospective student carries out can take this into account in their decision-making. However, what about after an application is made?

    I had a student this year who was delighted to get an offer from the university they wanted to be their first-choice institution. They had put considerable effort and focus into their post-18 research and were able to get their application sent very early in the application cycle. This allowed them to focus on their A Levels and on getting the grades they would need to get in if they received an offer. In October, they received the offer they wanted, only to have it withdrawn in January after it was decided the course would not run in this academic year. As all of this occurred before the Equal Consideration Deadline, the student could remove this withdrawn option and put another university and course onto their UCAS form. But this logistical solution hides the emotional toll this took on the student.

    Initially, all of their well-formed and carefully researched plans were now in disarray. They could look at other options, and we did identify similar courses at different institutions. But understandably, these other options were not what the student wanted or had planned for. Having received an offer, they had set both their heart and their head on accepting it. Having it withdrawn was not simply a case of ‘finding something else’; rather, it undid months of research in the manner that every university adviser hopes their students will approach this decision.

    Students may also see other changes occurring during their application. At one university, headlines were created when departments were merged. In this case, I had a student who held an offer at one of these departments, and who then raised questions about what this meant for them. The answer might be that such changes may have relatively little impact on the student experience, however it does create uncertainty and unsettles the student.

    As a university adviser in this situation, we can try and help the student make the best decisions in the circumstances. But it does undermine the plans they had started to put together, either internally or in reality, about their next steps. This could also potentially undermine the success and speed of their transition to HE.

    Course withdrawals during a course

    Some withdrawals happen once a course has begun. Whilst universities might be supportive of students who find themselves in this unfortunate situation, it still undermines the research a student has done and the subsequent choices that they have made in accepting and taking up an offer.

    I had a student get in touch this year having had their course withdrawn just before Easter of their first year. Being so relatively new to university, the student came back and sought advice and support for an entirely new application. They had been offered a place on a different course by their university, but it did not have the focus and modules that they wanted. Instead of seeking a transfer, they sought to re-apply to university and begin again elsewhere in the first year.

    Again, whilst universities or school university advisers can try and help students make the best decisions in these circumstances, a decision has ultimately been placed on the student beyond their control. This does happen within the world of work too, however when students are paying to take up their higher education choices, it is important that they have agency in the choice and that their decision is right for them, not simply a fallback over which they had little control.

    Moving forward

    None of these situations reflects a preferred situation for a university, let alone a student. Clearly, none of these decisions are taken lightly by universities. Equally, this is, of course, not a UK-specific problem. Having visited the Netherlands recently, we saw protest signs about higher education cuts in Utrecht, and as I write this piece, reports are coming from the US of the Pentagon ending all funding for social science research. Those facing redundancies and restructuring are undoubtedly feeling the brunt of these financial concerns.

    Additionally, though, perhaps it is worth recognising the impact of this uncertainty on prospective students. The resilience they need to deal with such changes may yet not be fully formed, and this is one of the first major decisions in their lives over which they are likely to have considerable agency. Knowing these possibilities can help university advisers better prepare students. As universities look to their new intake in September, and open day season in the coming months, perhaps they could consider the reassurances that are possible to prospective students too.

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  • Top Hat Is Now ISO/IEC 27001:2022 Certified!

    Top Hat Is Now ISO/IEC 27001:2022 Certified!

    TORONTO – April 28, 2025 – Whether it be student grades, assessment responses, engagement data, or contact information, the safety of your data is our priority at Top Hat. As the leading engagement platform used by more than 750 higher education institutions, we’ve implemented several technical and operational measures to keep our promise. That’s why we’re thrilled to announce that Top Hat has received a certificate of compliance for ISO/IEC 27001:2022!

    Read on to learn what this means for our business and users.

    A new milestone in Top Hat’s privacy and security journey

    The ISO/IEC 27001:2022 certification is the international gold standard for information security management. This achievement highlights our dedication to safeguarding user data through a complete set of information security controls, which are routinely audited by an independent third party. CPSI Certifications Inc., a certification body with more than 30 years of experience, performed the audit and awarded the certification. Our certification reflects our continuous commitment to upholding the highest level of security standards to protect user data. This credential applies to both the Top Hat and Aktiv SaaS platforms. 

    “Achieving ISO/IEC 27001:2022 certification is a significant milestone for us. It reflects the strong security foundation we’ve built to protect our users’ data and demonstrates our commitment to maintaining the highest standards of information security,” says Que Sengmany, Director of Information Security at Top Hat. “For our users and partners, this certification provides assurance that we’re following globally-recognized best practices to manage risks and safeguard information.”

    Our security philosophy

    At Top Hat, we’ve used the following pillars to guide our security philosophy.

    1. Confidentiality: Ensuring that information is accessible only to authorized individuals
    2. Integrity: Maintaining the accuracy and completeness of information and processing methods
    3. Availability: Guaranteeing that only authorized users have access to information when needed

    These principles continue to be our North Star as we continue to safeguard sensitive company and user data. Curious to know more about our technical security measures? Visit our Security page today.

    About Top Hat

    As the leader in student engagement solutions for higher education, Top Hat enables educators to employ proven student-centered teaching practices through interactive content and tools enhanced by AI, and activities in in-person, online and hybrid classroom environments. To accelerate student impact and return on investment, the company provides a range of change management services, including faculty training and instructional design support, integration and data management services, and digital content customization. Thousands of faculty at 750 leading North American colleges and universities use Top Hat to create meaningful, engaging and accessible learning experiences for students before, during, and after class.

    Contact press@tophat.com for media inquiries.

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  • Top Hat Is Now ISO/IEC 27001:2022 Certified!

    Top Hat Is Now ISO/IEC 27001:2022 Certified!

    TORONTO – April 28, 2025 – Whether it be student grades, assessment responses, engagement data, or contact information, the safety of your data is our priority at Top Hat. As the leading engagement platform used by more than 750 higher education institutions, we’ve implemented several technical and operational measures to keep our promise. That’s why we’re thrilled to announce that Top Hat has received a certificate of compliance for ISO/IEC 27001:2022!

    Read on to learn what this means for our business and users.

    A new milestone in Top Hat’s privacy and security journey

    The ISO/IEC 27001:2022 certification is the international gold standard for information security management. This achievement highlights our dedication to safeguarding user data through a complete set of information security controls, which are routinely audited by an independent third party. CPSI Certifications Inc., a certification body with more than 30 years of experience, performed the audit and awarded the certification. Our certification reflects our continuous commitment to upholding the highest level of security standards to protect user data. This credential applies to both the Top Hat and Aktiv SaaS platforms. 

    “Achieving ISO/IEC 27001:2022 certification is a significant milestone for us. It reflects the strong security foundation we’ve built to protect our users’ data and demonstrates our commitment to maintaining the highest standards of information security,” says Que Sengmany, Director of Information Security at Top Hat. “For our users and partners, this certification provides assurance that we’re following globally-recognized best practices to manage risks and safeguard information.”

    Our security philosophy

    At Top Hat, we’ve used the following pillars to guide our security philosophy.

    1. Confidentiality: Ensuring that information is accessible only to authorized individuals
    2. Integrity: Maintaining the accuracy and completeness of information and processing methods
    3. Availability: Guaranteeing that only authorized users have access to information when needed

    These principles continue to be our North Star as we continue to safeguard sensitive company and user data. Curious to know more about our technical security measures? Visit our Security page today.

    About Top Hat

    As the leader in student engagement solutions for higher education, Top Hat enables educators to employ proven student-centered teaching practices through interactive content and tools enhanced by AI, and activities in in-person, online and hybrid classroom environments. To accelerate student impact and return on investment, the company provides a range of change management services, including faculty training and instructional design support, integration and data management services, and digital content customization. Thousands of faculty at 750 leading North American colleges and universities use Top Hat to create meaningful, engaging and accessible learning experiences for students before, during, and after class.

    Contact press@tophat.com for media inquiries.

    Source link