Category: Campus

The most obvious way that a university expresses what it values is what it chooses to pay for.

At an institution level this might be about which kinds of jobs in which kinds of areas are funded. At a more personal level value is made clear by how people get in and get on in an institution.

Promotion

In reviewing promotion criteria of a number of universities, where it is not behind a login of some kind, one theme comes out time and time again. Promotion isn’t solely based on being consistently good at one thing. Promotion is about being able to be good at lots of things at once.

Whether this is the hope that academics can be good researchers, teachers, and administrators all at once. The desire to find managers that can manage people as well as projects. And the forever quest for professional services that have innovative approaches of some kind.

It isn’t fair to single out specific institutions as this is a sector wide phenomena but consider some of the language in the follow promotion criteria:

• For a Grade 7 Assistant Professor “Evidence will be required of the ability to innovate and plan, and to execute plans competently”
• For a Grade 9 lecturer role “Contributes to the planning, design and development of objectives and material, identifying areas for improvement and innovation.”
• For a Grade 6 professional services role “You are involved in decisions that have an ongoing impact beyond your immediate team”
• The job evaluation criteria for professional service staff “Will the role holder play an active part of any networks (connecting regularly with groups outside their team)? If so, please outline what these networks are, whether the role holder would be expected to establish the network, and the input they are expected to have”

The thread between these criteria is the implication that doing a defined job to an agreed standard isn’t enough. Promotions, particularly to high grades, depend on creating new practices, integrating with other teams, and making an impact beyond the confines of a role. It is the things which aren’t in the job description, because the nature of innovation means they cannot be, that are as valuable as the actual job description.

Innovation may be the goal but it comes at a cost.

Consistency

Every promotion criteria is a choice on what an institution values. The consistent message is that value is not purely about executing a single role consistently well. The choice that many universities have made is that there is value in working vertically, developing new practice within a role, and working horizontally, developing and sharing expertise across teams and departments.

This choice means that there is less emphasis on maintenance and delivery. The slow grind of keeping the place running and doing a set of discreet things well over and over again.

The result of this choice is that roles where there is less autonomy may be at a disadvantage. This is not to say there is not a role for innovation in all jobs but that innovation is structurally easier in some jobs than others. Take for example the jobs which are purely focussed on creating and interpreting new knowledge. In a previous role as a senior policy advisor I had great latitude to pursue institutional projects, look into problems and suggest new ways of working, and as a bonus my boss was the Vice Chancellor. It would have been an enormous failure of mine to have not been innovative.

Conversely, the people our institutions rely on that work on the reception desks, maintain buildings, clean the offices, and do the things that actually make the entire place stay open clearly have less freedom to innovate in their work. They are managed on their ability to deliver a distinct service but promotion is often dependent on being able to move beyond maintaining performance. There therefore opens a gap in the possibility of getting promoted between those who work primarily in maintaining the institution and those who think about what the institution might do. This does not seem like an ideal incentive for institutions that rely on lots of people turning up, doing a defined role well, and being motivated to do so.

Innovation for the sake of it

The underpinning assumption is that innovation for its own sake is a good thing. There is even a league table for the most innovative universities in the world.

This is because the university bureaucracy demands feeding with new ideas. It is a more machine. It needs more papers, more ideas, more meetings, more service innovation, more approaches, more evaluation, and ultimately more with less. The current more is innovating in service delivery with less resource to do it. It is rare to see a university with few ideas. It is much more common to see an institution with too few people to deliver them.

The prizing of the new is tempting because it’s interesting but it’s a tool for a limited set of purposes. Innovation is the tool through which new ideas, services, processes, and products can emerge. Maintenance, the kind of reusing, fixing, and keeping things consistent, is the tool to ensure the good keeps going. They both have their place but one is not more inherently valuable than the other.

In their influential essay on the topic Andrew Russell and Lee Vinsel write that:

Entire societies have come to talk about innovation as if it were an inherently desirable value, like love, fraternity, courage, beauty, dignity, or responsibility. Innovation-speak worships at the altar of change, but it rarely asks who benefits, to what end? A focus on maintenance provides opportunities to ask questions about what we really want out of technologies. What do we really care about? What kind of society do we want to live in? Will this help get us there?

To believe entirely in innovation as an unalloyed good is to fundamentally believe that newness is better. It is by extension a surrender of agency to say the promise of the future is better than the material of the present. Once the innovation happens more maintenance is needed. Once innovation overtakes maintenance, leaving no capacity to keep the new thing working,  the realm of innovation for innovation sake is entered.

However, the alternative is not to go entirely the other way and focus on consolidation. As Russell and Vinsel point out in their own country

What a shame it would be if American society matured to the point where the shallowness of the innovation concept became clear, but the most prominent response was an equally superficial fascination with golf balls, refrigerators, and remote controls.

It is a question of balance and in a multi-layered bureaucracy like a university it requires balance across numerous domains.

At a human level, there should be clear progression pathways for people that want to be experts and keeping things going. The reward does not have to be management responsibility (why make people who are good at delivering do less delivery?) but recognition of their domain specialisms.

Culturally, it is about language that reflects the shared contribution of skills toward a common goal. And institutionally, it is a question of how maintenance becomes a key strategy component, and is therefore recognised. For example, the extent to which sustainability strategies are built on innovative idea vs the extent to which they are about keeping the old going.

Our institutions depend on the people that literally keep the lights on, the machines working, and the services delivered. Let’s let the maintainers maintain and reward them for doing so. Let’s also keep innovating, maybe just not on everything all of the time.