Category: Communications

  • Modernizing education communications for safety and simplicity

    Modernizing education communications for safety and simplicity

    Key points:

    Schools, colleges, and universities face growing challenges in keeping their communities informed, connected, and engaged. From classroom collaboration to campus-wide alerts, reliable communication is critical to creating positive learning environments and student experiences.

    Currently, many educational institutions are weighed down by outdated and disjointed communication systems that hinder learning, experience, and even safety. Educators need technology that is both flexible and responsive, and these systems are falling short.  

    The campus communication disconnect

    Many schools find themselves in a fragmented communication trap, juggling a complex tech stack with outdated systems. On its own, each tool might work well, but when different applications are used for texts, emails, virtual classrooms, and emergency alerts, each with separate logins and interface, communication can become disjointed.

    School district IT teams are notoriously spread thin, and having fragmented communication tools that requires their own training, trouble shooting, and management is burdensome. This also adds unnecessary complexity for the wider faculty that can easily lead to missed messages or alerts. When taking safety into account, hampered communications in times like severe weather or lockdown can have serious repercussions.

    Outside of safety and complexity, patchworked communication systems can weigh schools down financially. Many platforms come with their own hidden fees or inconsistent licensing costs across departments. Those seeking to upgrade might face a block if budgets don’t have room for the initial investment, even though it could lead to long-term savings. This has left many schools in the position of maintaining a web of outdated tools like on-site servers or phone lines where potential benefits are overshadowed by price and complications.

    Key benefits of unified communications

    Faculty, students, families, and communities must be connected for impactful learning. Effective connection requires simplified and streamlined information sharing, which can be achieved through unifying communications. Modern, unified communication systems bring together channels like alerts, email, phone, messaging, and virtual learning into one platform, making it easier for schools to stay informed and engaged.

    Driven by a need for reliability, security, and budget predictability, 62.5% of educational institutions are now moving to UCaaS platforms, according to a 2025 Metrigy study. In practice, these platforms can enable teachers to reach the school nurse, contact a parent, or join a virtual classroom–all without switching platforms. For administrators, these tools can provide ecosystem management through one simple dashboard, reaching from individual campuses to entire school districts.

    Today’s learning environment requires flexibility. Whether class is fully remote or in person, modernized communication ensures both staff and students maintain consistent access to learning. Modern tools are also simplified–they can exist on the cloud in one platform, decreasing the need for separate servers, phone systems, or emergency alert tools.

    Modernized communication isn’t just convenient, but functions to bolster safety and responsiveness. For example, if a safety threat is reported, in real time, a unified system can automatically alert first responders, prompt crisis notifications, and confirm message distribution. Outside of emergencies, in a more day-to-day function, administrators can benefit from smoother operations like automated attendance alerts and streamlined family communications. 

    Uplevel with AI

    AI has emerged as a valuable partner for school administrators who perpetually need to do more with less. Within unified communications systems, AI can identify overlooked patterns and inefficiencies, such as if parent engagement rates climbed when sending a text as opposed to a phone call.

    Faculty can use AI to automate more administrative tasks like summarizing meeting notes, routing calls, or translating messages for multilingual families. These tools can help staff focus more on hands-on teaching and human interactions. Collated over time, these learnings can aid in decision making around staffing, communication approach, and resource allocation.

    Where to start

    Modernizing communication requires alignment between faculty, IT departments, and leadership. Before selecting a solution, school leaders should work to identify pain points and align goals across departments to ensure any updates serve both operational and academic priorities.

    When evaluating a consolidated communication solution, it’s important to consider tools that fit the specific needs of your institution, offering both flexibility and scalability. These solutions should work to unify legacy systems where needed, instead of completely gutting them. For example, an effective solution for your school might have the ability to work with bell or hardware phone systems while modernizing the rest of your communication tools into a single platform to minimize disruption and protect previous investments.

    A complete overnight rework of current communication systems is intimidating, and frankly, unrealistic. Instead, start by evaluating where a few systems can be consolidated and then gradually expand. This could look like first integrating messaging and emergency alerts before looking to incorporate analytics and collaboration tools.

    A more connected future

    The current education landscape is intrinsically dynamic, hybrid, and interconnected. Learning now takes place across both physical and digital spaces, requiring students and educators to collaborate seamlessly across locations and time zones.

    As advanced technology like AI continues to integrate into schools and universities, those that modernize their communications now will ensure they are ready to meet current and future educational needs for more effective, seamless, and safe learning environments.

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  • So you’ve been accused of harbouring “Mickey Mouse” courses at your institution…now what?

    So you’ve been accused of harbouring “Mickey Mouse” courses at your institution…now what?

    Margaret Hodge’s 2003 speech to the Institute of Public Policy Research on “achieving excellence and equality in post-16 education” tells us that even under New Labour policy announcements on higher education were “long-awaited.”

    The speech illustrates how then, as now, the government was grappling with questions of growing and massifying participation while retaining the sector’s global competitiveness; promoting specialisation and collaboration; boosting quality and civic engagement.

    Hodge had taken to the stage to explain the government’s plans for driving up HE participation to at least 50 per cent of young people and signal the themes of its forthcoming higher education strategy – but warned that doing so via “stacking up numbers on Mickey Mouse courses” was “not acceptable.”

    Hodge’s usage shows that she – or her speechwriter – assumed that the meaning of the term “Mickey Mouse course” was widely understood. But as DK has explored elsewhere on the site, Mickey Mouse’s meanings when applied to higher education have shifted and evolved according to cultural context.

    What has remained consistent, however, is the assumption that there is a chunk of HE provision that all right-thinking people can see obviously shouldn’t “count” as HE – because it’s unserious, or too popular, or on a topic that’s not traditionally been seen as academic or, in the recent analysis from the Taxpayer’s Alliance, ideologically suspect.

    Let’s imagine you’re a university press officer looking at a message on your phone or a note in your email inbox requesting that you explain succinctly by 3pm today why it’s entirely sane and reasonable to offer courses in e-gaming, fashion, filmmaking, tourism, mental health, gender identity, outdoor learning, climate change, sports or any one of a long tail of stuff the proverbial man on the Clapham omnibus wouldn’t see the point of. What’s your strategy?

    Make it go away

    Back in 2003, the BBC reports that Margaret Hodge swiftly felt the sharp end of university leaders’ tongues, who apparently said her remarks were “offensive” and “ill-informed.” It’s hard to imagine a government minister getting such short shrift from the sector today – while some of the issues might look similar, the political landscape has changed enormously.

    Even so, Option One, the dismissive approach, is seductive. There are several flavours of dismissive available: you could point out that higher education institutions hold their own degree awarding powers, are responsible for their own quality and academic standards, and curriculum, and that ergo, any course provided by a legitimate HE provider is de facto itself legitimate. Or you could question the motives of the questioner and suggest that the framing is a political act designed to discredit universities and higher education by those who wish the sector ill. The moral high ground feels pretty good, and has the advantage of refusing to concede the principle of the question, but it doesn’t necessarily contribute to public understanding of contemporary higher education.

    A whole bunch of institutions approached for comment simply did not respond – possibly because they were asked to do so during the Christmas break but it may also have been because they refused to dignify the question with a response, an approach that might be characterised as Option One (b).

    De-escalate

    The institutions who chose to respond to the Telegraph when confronted with the evidence amassed by the Taxpayers’ Alliance seem to have in the main gone for Option Two: explain and clarify – and try to wedge in a plug for the institution.

    Thus the University of Cumbria’s spokesperson explains that its MA in outdoor experiential learning is “designed for those passionate about transforming education, inspiring sustainability, and reshaping how we engage with experience in learning” – and notes that the university is in the top ten for graduate destinations. The University of Nottingham’s spokesperson points out that its workplace health and wellbeing course is postgraduate level, and therefore not taxpayer funded – and says the course encourages “a rigorous scientific approach that fulfils and exceeds legal requirements to support organisational performance and effectiveness and enhance worker productivity.”

    There are absolutely merits to this approach – essentially it smothers the reputational fire with approved corporate narratives. When the Telegraph comes to call during the Christmas break you probably don’t lob your scanty communications resources at anything other than de-escalation. This, arguably, is not the moment to start a media scrap and find yourself inadvertently the “face” of the Mickey Mouse debate. Experience shows that that sort of thing can haunt your institution for ages and goodness knows everyone’s got enough to worry about without that.

    Engage in the debate

    But we should give at least a decent bit of consideration to Option 3: full-throated defence offered in language that people recognise as meaningful. That means more or less grudgingly accepting the premise that it’s hard for everyone to see why some lucky, lucky students get to study something as fun and creative and glamorous as fashion or “the outdoors” or identity or filmmaking. It involves painting a succinct picture of what these subjects achieve for students, and industries, not in big picture stats but in human terms, in stories.

    I have two children, one in a state primary which, like many, have invested in a forest school. When my son was in reception he got to learn outdoors once a week; since then it’s been once a term at most. I can’t believe I’m the only parent of an active kid that is troubled by how little time the system affords kids to learn in and about nature.

    Or, not to make this all about my kids, but being a parent computer games are a pretty big feature of my life. I can see how gaming can offer opportunities for my kids to problem solve and develop tactical and situational awareness, but I want to be sure they are safe when they do that – thanks, e-games courses.

    Or, I’m a middle aged woman who sometimes struggles to find clothes that feel right for my professional and personal identity. Or I’m someone who wants to understand why the gender identity “debate” has become so toxic and what my orientation to it should be. Or I’m worried that my efforts to put my rubbish in the right bins isn’t going to deliver on that net zero target and is that even a useful target anyway?

    OK, my preoccupations are very obviously filtered through the lens of middle-class London liberal. I’m not suggesting I’m a typical Telegraph reader – but I’m using my own sense of what the existence of these courses might mean for me to illustrate the point that lots of them touch people’s everyday concerns in ways that could be surfaced more powerfully.

    The “Mickey Mouse” accusation runs deeper than notions of social irrelevance, however – inherent in the proposition that something is “Mickey Mouse” is calling into question whether these are subjects and courses that deserve to be part of the thing we call higher education. And that’s a much harder challenge to defend because doing so may feel like to do so requires a referral back to expertise, or knowledge that is inaccessible to the common reader and therefore will struggle to “cut through” in any media response.

    Outside the realm of quality and standards regulation the question of why something is a legitimate source of higher education study speaks to the range of conceptions of higher education value. Is it worthwhile because there is labour market demand for it, because it is sufficiently complex to constitute a structured body of knowledge that merits deep intellectual engagement, because the resourcing required to study it is only accessible in higher education contexts, because of its wider social relevance or some thrilling combination of all these? And how on earth do you capture all that in a media quote?

    I’ve been puzzling over this all week, and have come to the conclusion that there can’t be a silver bullet on how to defend the HE-ness of any given course, especially when the framing of the scepticism is so multi-faceted. One person’s useful market labour skills is another person’s intellectual lack of rigour. There’s no easy “win” available for this argument – but there might be a position to take that feels authentic and worthwhile that is rooted in the course’s own conception of itself and its meaning and value set within the wider institutional framework of mission and purpose.

    Latent to salient

    It’s not, I think, that institutions and their staff have no sense of why their courses are meaningful as higher education, but that this knowledge is so deeply embedded in the structures and cultures of the institution as to be almost entirely latent and unarticulated. Yet to be able to capture any of this pithily and in the teeth of a sceptical line of questioning that knowledge needs to be explicit and intentionally surfaced.

    Any institution will have a stock of anecdotes, insight and ideas about why their courses matter, in human terms. This knowledge isn’t always held in comms teams, who are not always linked closely with the nuts and bolts of the academic endeavour . It’s not an easy ask, but I’d argue that it’s worth comms teams spending some real time in some of the university’s less “mainstream” course offerings, putting forward the sorts of the challenges around value that a hostile media outlet or think tank might present and understanding the nuances of the answers before working them into something media-friendly. Don’t just talk to the programme leaders, ask to audit the classes. Direct experience trumps course marketing brochure every time.

    Because when it comes to that unexpected phone call or email asking for the justification for these woke, un-rigorous, pointless degrees, and deciding how best to respond, it’s great to at least have the option to explain why these courses are not merely legitimate higher education provision, they are essential for the furtherance of human flourishing.

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  • Transparency and truth in communications

    Transparency and truth in communications

    Key points:

    Dear Superintendent,

    Your job now requires a new level of transparency that you are reluctant to provide. This media crisis will burn for several more days if we sit silent. We are in a true leadership moment and I need you to listen to your communications expert. I can make your job easier and more successful.

    Signed,

    Your Communications Director

    As superintendents come under more political fire and frequent negative news stories about their school districts circulate, it is easy to see where the instinct to not comment and just focus on the work might kick in. However, the path forward requires a new level of transparency and truth-telling in communications. In fact, the work requires you to get out in front so that your teachers and staff can focus on their work.

    I recently spoke with a school district facing multiple PR crises. The superintendent was reluctant to address the issues publicly, preferring one-on-one meetings with parents over engaging with the media or holding town hall-style parent meetings. But when serious allegations of employee misconduct and the resulting community concerns arise, it’s crucial for superintendents to step forward and take control of the narrative.

    While the details of ongoing human resources or police investigations cannot be discussed, it’s vital to inform the community about actions being taken to prevent future incidents, the safeguards being implemented, and your unwavering commitment to student and staff safety. All of that is far more reassuring than the media reporting, “The district was not available for comment,” “The district cannot comment due to an ongoing investigation,” or even worse, the dreaded, “The school district said it has no comment.”

    Building trust with proactive communication

    A district statement or email doesn’t carry the same weight as a media interview or an in-house video message sent directly to community members. True leadership means standing up and accepting the difficult interviews, answering the tough questions, and conveying with authentic emotion that these incidents are unacceptable. What a community needs to hear is the “why” behind a decision so that trust is built, even if that decision is to hold back on key information. A lack of public statement can be perceived as indifference or a leadership void, which can quickly threaten a superintendent’s career.

    Superintendents should always engage with the media during true leadership moments, such as district-wide safety issues, school board meetings, or when the public needs reassurance. “Who Speaks For Your Brand?” looks at a survey of 1,600 school staff who resoundingly stated that the superintendent is the primary person responsible for promoting and defending a school district’s brand. A majority of the superintendents surveyed agreed as well. Promoting and defending the district’s brand includes the negative–but also the positive–opportunities like the first day of school, graduation, school and district grade releases, and district awards.

    However, not every media request requires the superintendent’s direct involvement. If it doesn’t rise to the severity level worthy of the superintendent’s office, an interview with a department head or communications chief is a better option. The superintendent interview is reserved for the stories we decide require it, not just because a reporter asks for it.  Reporters ask for you far more than your communications chief ever tells you.

    It is essential to communicate directly and regularly with parents through video and email using your district’s mass communication tools. You control the message you want to deliver, and you don’t have to rely on the media getting it right.  This is an amazing opportunity to humanize the office.  Infuse your video scripts with more personality and emotion to connect on a personal level with your community. It is far harder to attack the person than the office. Proactive communications help build trust for when you need it later.

    I have had superintendents tell me that they prefer to make their comments at school board meetings. School board meeting comments are often insufficient, as analytics often indicate low viewership for school board meeting live streams or recordings.  In my experience, a message sent to parents through district alert channels far outperforms the YouTube views of school board meetings.

    Humanizing the superintendent’s role

    Superintendents should maintain a consistent communications presence via social media, newsletters, the website, and so on to demonstrate their engagement within schools. Short videos featuring interactions with staff and students create powerful engagement opportunities. Develop content to create touch points that celebrate the contributions of nurses, teachers, and bus drivers, especially on their national days of recognition. These proactive moments of engagement show the community that positive moments happen hourly, daily, and weekly within your schools.

    If you are not comfortable posting your own content, have your communications team ghostwrite posts for you. You never want a community member asking, “What does the superintendent do all day? We never see them.” If you are posting content from all of the school visits and community meetings you attend, that accusation can never be made again. You now have social proof of your engagement efforts and evidence for your annual contract review.

    Effective communication is a superintendent’s superpower. Those who can connect authentically and show their personality can truly shine. Many superintendents mistakenly believe that hard work alone will speak for itself, but in today’s politically charged landscape, a certain amount of “campaigning” is necessary while in office. We all know the job of the superintendent has never been harder, tenure has never been shorter, and the chance of being fired is higher than ever.

    Embrace the opportunity to engage and showcase the great things happening in your district. It’s worth promoting positive and proactive communications so that you’re a seasoned pro when the challenging moments come. There might just be less of them if you get ahead.

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  • Report highlights growing movement to elevate student voice in school communications

    Report highlights growing movement to elevate student voice in school communications

    Key points:

    As K-12 leaders look for ways to strengthen trust, engagement, and belonging, a growing number of districts are turning to a key partner in the work: their students.

    A new national report from the National School Public Relations Association (NSPRA) and SchoolStatus reveals that districts that incorporate student voice into their communication strategies–through videos, messaging, and peer-created content–are seeing real results: stronger family engagement, increased student confidence, and more authentic school-community connection.

    The report, Elevating Student Voice in School Communications: A Data-Informed Look at Emerging Practices in School PR, is based on a spring 2025 survey, which received 185 responses from K-12 communications professionals. It includes real-world examples from school districts to explore how student perspectives are being incorporated into communication strategies. It highlights the growing use of first-person student storytelling, direct-to-student messaging, and student internships as strategies to build trust, improve engagement, and strengthen school-community relationships.

    “School communicators do more than share information. They help build connection, trust, and belonging in our communities,” said Barbara M. Hunter, APR, Executive Director of NSPRA. “Elevating student voice is not just a feel-good initiative. It is a powerful strategy to engage families, strengthen relationships, and improve student outcomes.”

    Key findings include:

    • Video storytelling leads the way: 81 percent of districts using student voice strategies rely on video as their primary format.
    • Direct communication with students is growing, but there is room for improvement in this area: 65 percent of districts report at least some direct communication with students about matters that are also shared with families, such as academic updates, behavioral expectations or attendance
      • However, just 39 percent of districts copy students on email messages to families, and just 37 percent include students in family-teacher conferences, allowing them to be active participants
    • Internships on the rise: 30 percent of districts now involve students as interns or communication ambassadors, helping create content and amplify student perspectives
    • Equity efforts around student storytelling vary significantly. While some districts say they intentionally recruit students with diverse perspectives, fewer encourage multilingual storytelling or provide structured support to help students share their stories

    Early results are promising: Districts report improved engagement, stronger student confidence, and more authentic communication when students are involved.

    • 61 percent of districts that track comparisons report student-led content generates higher engagement than staff-created communications
    • 80 percent of respondents observe that student voice positively impacts family engagement
    • A majority (55 percent) said direct communication with students improves academic outcomes

    Building Inclusive Student Voice Strategies
    The report outlines a three-part approach for districts to strengthen student voice efforts:

    • Start with student presence by incorporating quotes, videos, and creative work into everyday communications to build trust and visibility
    • Develop shared ownership through internships, ambassador programs, and student participation in content creation and feedback
    • Build sustainable systems by aligning student voice efforts with district communications plans and regularly tracking engagement

    The report also highlights inclusive practices, such as prioritizing student consent, offering mentorship and support for underrepresented students, featuring diverse stories, involving student panels in review processes and expanding multilingual and accessible communications.

    “When districts invite students to take an active role in communication, it helps create stronger connections across the entire school community,” said Dr. Kara Stern, Director of Education for SchoolStatus. “This research shows the value of giving students meaningful opportunities to share their experiences in ways that build trust and engagement.”

    The report also explores common challenges, including limited staff time and capacity, privacy considerations and hesitancy around addressing sensitive topics. To address these barriers and others, it offers practical strategies and scalable examples to help districts start or expand student voice initiatives, regardless of size or resources.

    This press release originally appeared online.

    eSchool News Staff
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