Category: Efficiency

  • Who gets to decide what counts as knowledge? Big tech, AI, and the future of epistemic agency in higher education

    Who gets to decide what counts as knowledge? Big tech, AI, and the future of epistemic agency in higher education

    by Mehreen Ashraf, Eimear Nolan, Manual F Ramirez, Gazi Islam and Dirk Lindebaum

    Walk into almost any university today, and you can be sure to encounter the topic of AI and how it affects higher education (HE). AI applications, especially large language models (LLM), have become part of everyday academic life, being used for drafting outlines, summarising readings, and even helping students to ‘think’. For some, the emergence of LLMs is a revolution that makes learning more efficient and accessible. For others, it signals something far more unsettling: a shift in how and by whom knowledge is controlled. This latter point is the focus of our new article published in Organization Studies.

    At the heart of our article is a shift in what is referred to epistemic (or knowledge) governance: the way in which knowledge is created, organised, and legitimised in HE. In plain terms, epistemic governance is about who gets to decide what counts as credible, whose voices are heard, and how the rules of knowing are set. Universities have historically been central to epistemic governance through peer review, academic freedom, teaching, and the public mission of scholarship. But as AI tools become deeply embedded in teaching and research, those rules are being rewritten not by educators or policymakers, but by the companies that own the technology.

    From epistemic agents to epistemic consumers

    Universities, academics, and students have traditionally been epistemic agents: active producers and interpreters of knowledge. They ask questions, test ideas, and challenge assumptions. But when we rely on AI systems to generate or validate content, we risk shifting from being agents of knowledge to consumers of knowledge. Technology takes on the heavy cognitive work: it finds sources, summarises arguments, and even produces prose that sounds academic. However, this efficiency comes at the cost of profound changes in the nature of intellectual work.

    Students who rely on AI to tidy up their essays, or generate references, will learn less about the process of critically evaluating sources, connecting ideas and constructing arguments, which are essential for reasoning through complex problems. Academics who let AI draft research sections, or feed decision letters and reviewer reports into AI with the request that AI produces a ‘revision strategy’, might save time but lose the slow, reflective process that leads to original thought, while undercutting their own agency in the process. And institutions that embed AI into learning systems hand part of their epistemic governance – their authority to define what knowledge is and how it is judged – to private corporations.

    This is not about individual laziness; it is structural. As Shoshana Zuboff argued in The age of surveillance capitalism, digital infrastructures do not just collect information, they reorganise how we value and act upon it. When universities become dependent on tools owned by big tech, they enter an ecosystem where the incentives are commercial, not educational.

    Big tech and the politics of knowing

    The idea that universities might lose control of knowledge sounds abstract, but it is already visible. Jisc’s 2024 framework on AI in tertiary education warns that institutions must not ‘outsource their intellectual labour to unaccountable systems,’ yet that outsourcing is happening quietly. Many UK universities, including the University of Oxford, have signed up to corporate AI platforms to be used by staff and students alike. This, in turn, facilitates the collection of data on learning behaviours that can be fed back into proprietary models.

    This data loop gives big tech enormous influence over what is known and how it is known. A company’s algorithm can shape how research is accessed, which papers surface first, or which ‘learning outcomes’ appear most efficient to achieve. That’s epistemic governance in action: the invisible scaffolding that structures knowledge behind the scenes. At the same time, it is easy to see why AI technologies appeal to universities under pressure. AI tools promise speed, standardisation, lower costs, and measurable performance, all seductive in a sector struggling with staff shortages and audit culture. But those same features risk hollowing out the human side of scholarship: interpretation, dissent, and moral reasoning. The risk is not that AI will replace academics but that it will change them, turning universities from communities of inquiry into systems of verification.

    The Humboldtian ideal and why it is still relevant

    The modern research university was shaped by the 19th-century thinker Wilhelm von Humboldt, who imagined higher education as a public good, a space where teaching and research were united in the pursuit of understanding. The goal was not efficiency: it was freedom. Freedom to think, to question, to fail, and to imagine differently.

    That ideal has never been perfectly achieved, but it remains a vital counterweight to market-driven logics that render AI a natural way forward in HE. When HE serves as a place of critical inquiry, it nourishes democracy itself. When it becomes a service industry optimised by algorithms, it risks producing what Žižek once called ‘humans who talk like chatbots’: fluent, but shallow.

    The drift toward organised immaturity

    Scholars like Andreas Scherer and colleagues describe this shift as organised immaturity: a condition where sociotechnical systems prompt us to stop thinking for ourselves. While AI tools appear to liberate us from labour, what is happening is that they are actually narrowing the space for judgment and doubt.

    In HE, that immaturity shows up when students skip the reading because ‘ChatGPT can summarise it’, or when lecturers rely on AI slides rather than designing lessons for their own cohort. Each act seems harmless; but collectively, they erode our epistemic agency. The more we delegate cognition to systems optimised for efficiency, the less we cultivate the messy, reflective habits that sustain democratic thinking. Immanuel Kant once defined immaturity as ‘the inability to use one’s understanding without guidance from another.’ In the age of AI, that ‘other’ may well be an algorithm trained on millions of data points, but answerable to no one.

    Reclaiming epistemic agency

    So how can higher education reclaim its epistemic agency? The answer lies not only in rejecting AI but also in rethinking our possible relationships with it. Universities need to treat generative tools as objects of inquiry, not an invisible infrastructure. That means embedding critical digital literacy across curricula: not simply training students to use AI responsibly, but teaching them to question how it works, whose knowledge it privileges, and whose it leaves out.

    In classrooms, educators could experiment with comparative exercises: have students write an essay on their own, then analyse an AI version of the same task. What’s missing? What assumptions are built in? How were students changed when the AI wrote the essay for them and when they wrote them themselves? As the Russell Group’s 2024 AI principles note, ‘critical engagement must remain at the heart of learning.’

    In research, academics too must realise that their unique perspectives, disciplinary judgement, and interpretive voices matter, perhaps now more than ever, in a system where AI’s homogenisation of knowledge looms. We need to understand that the more we subscribe to values of optimisation and efficiency as preferred ways of doing academic work, the more natural the penetration of AI into HE will unfold.

    Institutionally, universities might consider building open, transparent AI systems through consortia, rather than depending entirely on proprietary tools. This isn’t just about ethics; it’s about governance and ensuring that epistemic authority remains a public, democratic responsibility.

    Why this matters to you

    Epistemic governance and epistemic agency may sound like abstract academic terms, but they refer to something fundamental: the ability of societies and citizens (not just ‘workers’) to think for themselves when/if universities lose control over how knowledge is created, validated and shared. When that happens, we risk not just changing education but weakening democracy. As journalist George Monbiot recently wrote, ‘you cannot speak truth to power if power controls your words.’ The same is true for HE. We cannot speak truth to power if power now writes our essays, marks our assignments, and curates our reading lists.

    Mehreen Ashraf is an Assistant Professor at Cardiff Business School, Cardiff University, United Kingdom.

    Eimear Nolan is an Associate Professor in International Business at Trinity Business School, Trinity College Dublin, Ireland.

    Manuel F Ramirez is Lecturer in Organisation Studies at the University of Liverpool Management School, UK.

    Gazi Islam is Professor of People, Organizations and Society at Grenoble Ecole de Management, France.

    Dirk Lindebaum is Professor of Management and Organisation at the School of Management, University of Bath.

    Author: SRHE News Blog

    An international learned society, concerned with supporting research and researchers into Higher Education

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  • HE transformation will only succeed when its people feel safe, supported and connected

    HE transformation will only succeed when its people feel safe, supported and connected

    In UK higher education, compassion is often treated as an optional extra, something to be considered once the metrics are met, the audits are done, and the strategies are signed off. This framing misses the point.

    Compassion is not a soft skill or a luxury. It is not something we add in once the “real work” is done. It is a strategic ethic and a way of designing systems, relationships, and institutions that enable people to thrive. It is about recognising suffering and taking meaningful action to alleviate it. It is about creating conditions in which students, colleagues, and leaders can do their best work, sustainably.

    In higher education, compassion is often misunderstood, mistaken for sentimentality or seen as incompatible with the rigour and excellence that universities are expected to uphold. This is a false dichotomy. Compassion is not the opposite of academic excellence; it is what makes it possible.

    When compassion is embedded into the culture and infrastructure of a university, it doesn’t lower standards, it sustains them. It doesn’t avoid challenges; it enables people to meet challenges without burning out. And it doesn’t replace accountability, it reframes it, through a lens of relational responsibility and shared purpose.

    The recent Universities UK report, Transformation and efficiency: towards a new era of collaboration, arrives at a moment of reckoning. The pressures facing the sector, whether financial, regulatory, or reputational, are not new, yet they have intensified. The report offers a clear and necessary diagnosis and outlines seven opportunities for transformation, including developing collaborative structures, sharing services and infrastructure, shared procurement, digital transformation, benchmarking efficiency and strengthening leadership and governance.

    These are important and they are also technical – but technical change, while necessary, is not sufficient. What’s missing is the cultural infrastructure that helps these changes take hold and endure. Without it, transformation risks becoming transactional and something done to people, rather than with them. This is where compassion becomes essential and as the connective tissue that binds strategy to sustainability as opposed to being an add-on. Compassion enables us to ask different questions: “What can we change?” AND “How will this change be experienced?” or “How do we become more efficient?” AND “How do we remain human while doing so?”

    Addressing burnout

    At this time of year, the signs are everywhere: exhaustion, disillusionment, a creeping sense that the work is never done, and the values that brought us into the sector are being eroded by the systems we now work within.

    Burnout is not a personal failing; it is a systemic signal. As Maslach and Leiter remind us in The truth about burnout, burnout arises when people face too much work, too little control, and a misalignment of values. These are organisational design problems as opposed to individual resilience problems. If we want transformation, we must prioritise the conditions in which people are expected to transform. Compassion, understood as a framework for action, offers a way to do this. It invites us to design systems that are effective, humane and investing in people’s capacity to give, as opposed to just demanding more.

    Humility is also something required of us at this moment, acknowledging that we are all stepping into the unknown; planned change in a complex system is, at best, hopeful fiction. We cannot predict exactly what will emerge and we can choose how we show up in the process.

    Compassion gives us permission to not have all the answers and it allows us to hold space for uncertainty, and to move forward anyway, together. Transformation is a collective endeavour and one that will only succeed if we create conditions in which people feel safe enough, supported enough, and connected enough to participate.

    Transformation needs cultural infrastructure

    Transformation is a human and technical exercise. It emerges or recedes in the spaces between people: how they experience change, how they relate to one another, and how they make sense of their work. Without attention to culture, even the most well-designed reforms risk faltering.

    Compassion offers a way to build the cultural infrastructure that transformation requires, inviting different, deeper questions, such as how change will affect relationships, how institutions can recognise and respond to emotional experience, what inclusive design looks like in different contexts, and where the spaces are that enable people to reflect, connect, and recover. These questions are central to whether transformation efforts succeed or stall; culture is the medium through which change happens.

    The Covid-19 pandemic gave us a glimpse of what compassionate institutions can look like. Faced with crisis, many universities responded with agility and care; extending deadlines, adapting policies, and prioritising inclusion. These were acts of strategy, not charity. They enabled continuity, protected equity, and demonstrated the sector’s capacity for humane innovation.

    They also revealed that compassion, when practised in systems not designed to support it, can come at a cost that is less often acknowledged. The compassion extended to others was not always matched by compassion for self. Many colleagues gave more than they had to give, and when the crisis faded, the systems around them reverted to old norms including rigid timelines, performance metrics and competitive cultures. The emotional weight of compassion is not inevitable; it becomes heavy when systems are misaligned, when care is expected and not enabled. In the right conditions, compassion is a way of working that restores us as opposed to a burden.

    This reveals a deeper truth: our systems were never designed to sustain compassion. If we want to embed it beyond moments of crisis, we must treat it as a core institutional value and to recognise that compassion includes ourselves.

    Compassion in practice

    Here are five shifts that can embed compassion into the fabric of transformation.

    1. Reframe wellbeing as strategic infrastructure

    Wellbeing is not a side project. It is foundational to performance, retention, and innovation. Institutions could move from monitoring wellbeing to designing it through embedding it in curricula, policies, workload models, and leadership practices.Boundaries can be enacted, encouraged, and celebrated.

    2. Recognise and resource emotional experience

    The work of care, whether in teaching, research, service, or leadership, is often invisible and undervalued. It can become labour and lead to empathic distress, when systems make it unsustainable. When time, space, and support are present, compassion is a source of meaning and connection. We can name it, measure it, and reward it, factoring it into workload models, promotion criteria, and professional development.

    3. Design for relational accountability

    Compassionate systems are relational systems. Transformation must ask: how will this affect relationships? What power dynamics are at play? Whether it’s a new assessment policy or a shared service model, the relational impact matters.

    4. Create space for reflection and connection

    Efficiency is not about doing more with less, it’s about doing the right things well. Institutions must create time and space for colleagues and students to reflect, connect, and recover. This is infrastructure, not an indulgence.

    5. Build on what already works

    Compassion is not new. Across the sector, there are already informal networks, communities of practice, and relational leadership approaches enacted that embody compassionate principles. The task is to amplify, connect, and learn from them.

    The Universities UK report rightly identifies collaboration as a route to transformation. Collaboration is a relational practice as well as a structural arrangement that requires trust, shared purpose, and the ability to navigate differences. These capabilities grow through connection and trust and cannot be mandated; they are human ones, developed through compassion and sustained by culture.

    Compassion can also help us rethink our perception of resistance. Too often, “resistance to change” is dismissed as inertia or protectionism when it is often a signal of fear, of loss, of values under threat. Compassionate leadership invites active listening to this signal and responsiveness with transparency, inclusion, and care.

    Compassion is a whole-university approach as opposed to be the responsibility of student services or human resources and notably visible in:

    • Teaching: through learning environments that prioritise dialogue, inclusion, and mutual respect.
    • Support services: by moving from transactional help to meaningful connection.
    • Leadership: by sharing power, modelling visibility, and practising relational accountability.
    • Policy: by asking, always, how decisions will affect relationships and wellbeing.

    The UUK report offers a timely and necessary roadmap for sector-wide transformation. To realise these ambitions, we will need to prioritise our focus on culture and connection alongside systems and structures; compassion is a strategic imperative.

    This is an invitation to those leading transformation, to see compassion as a driver of efficiency; to policymakers, to recognise that sustainable change requires care as well as compliance; and to all of us in the sector, to choose compassion for ourselves and others as a way of being and not just as a crisis response.

    The future of higher education depends on what we do and critically how we do it and, on the cultures, we choose to develop. If we create the conditions for compassion to thrive in higher education, it will no longer feel like a burden, it will become a source of meaning, connection, and renewal. This is how transformation becomes possible and sustainable.

    All views expressed in this blog are entirely those of the authors and do not represent the views or positions of any affiliated organisations or institutions.

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  • The possibilities for radical collaboration in HE go far beyond mergers

    The possibilities for radical collaboration in HE go far beyond mergers

    2024-25 has been quite a year for collaboration in higher education. A year on from the election of the Labour government two things are pretty clear: there will be no significant injection of public funds into the sector in the current parliament; and the guiding lens for this government’s post-16 education policy will be regional.

    Instead of a highly competitive national higher education market the current policy landscape speaks to finding more ways to pool resources between institutions – so much so that Universities UK announced the formation of its taskforce on efficiency and transformation with the announcement of a “new era of collaboration” in higher education.

    Early in the year as the reality of the fiscal situation became clearer the sector saw a renewal of interest in coordinated efficiency models, including shared services, joint procurement, and up to and including mergers and acquisitions. There was only one problem: anyone who had experience of these kinds of initiatives, whether in higher education or another sector, would quickly warn that they require a great deal of upfront investment of time and energy, and the intended efficiency savings rarely materialise in the short term.

    No institution whose sole objective was to save money would look to collaboration as the best solution. But when we have explored themes of collaboration with the sector – through our radical efficiency article series with KPMG UK and our Connect More report with Mills & Reeve – we have found that despite the competitive pressures on the sector there is an appetite to explore where greater coordination between institutions could enhance value for students, employers, research funders and communities and regions.

    Play by play

    That sense of strategic potential for new ways of realising value is the starting point for a new publication from KPMG UK and Mills & Reeve. Titled Radical collaboration: a playbook, the report sets out the strategic context and considerations for boards and executives considering the range of options for structural collaboration, and the legal implications for the different kinds of possible models for structural collaboration.

    “If structural collaboration is framed as a short term fix for immediate financial sustainability then it’s the wrong answer to a bad question,” says Justine Andrew, partner at KPMG UK, and one of the authors of the playbook. “I think this is the moment, looking at the medium to long term, to say ‘is there a more joined-up way of fulfilling the purposes of what universities are for which is delivering world class teaching and research with impact in our places?’”

    It is often assumed that “structural collaboration” is a euphemism for merger – which itself is a euphemism for acquisition of one education provider by another. But this is far from accurate. One of the intents of the playbook is to explore the breadth of possible collaborations available to higher education providers on a spectrum from the softer to harder forms, including contractual alliance models, federation, group structures, and even the concept of a “multi-university trust.”

    “The multi-university trust is a concept that doesn’t exist yet,” says Poppy Short, partner at Mills & Reeve, and playbook author. “But in the school sector we have multi-academy trusts where all the institutions combine into one charitable company but the legacy institutions operate out of a separate academic division within that corporate vehicle, with some localised autonomy and branding. I think we will see one or more of those in higher education in the not too distant future.”

    Better the hurdle you know

    A further, highly practical, intent of the playbook is to help institutions to navigate some of the initial barriers to thinking through those different possibilities. Where higher education providers have merged – something that, while not especially common in higher education, is hardly beyond the bounds of accepted practice – they have been surprised to discover a lack of formal guidance that sets out the legal and regulatory requirements to help two organisations become one. There is even a degree of murkiness about the extent to which organisations are allowed to start conversations about collaboration under competition law – something which, under pressure from the sector, the Competition and Markets Authority (CMA) has said it will look into.

    To tackle this lack of guidance, for each of the collaborative entities explored the playbook sets out the corporate structure and governance, and the implications for brand identity, management of finances and delivery of services, and the impact on staff and students, including a real-world example where one exists. The playbook then sets out a worked example of a hypothetical scenario of a group of providers in a place working through options for structural collaboration, thinking through what the strategic drivers and risks for individual institutions might be, and the legal, financial and regulatory implications for a new corporate group entity.

    “We really hope the playbook can move the conversation from the theoretical into a really practical one,” says Justine. “We’re using the fictional example of a place called Newtown that has a diverse range of FE and HE providers, and looking through a regional lens, if I’m a student, if I’m an employer, if I’m a combined authority, an industrial partner is the way that the sector I’m interfacing with set up the best for me from a curriculum, a research, a delivery point of view. So we’re not only thinking through the impact on the institutions themselves but flipping the lens a bit and asking whether, from the end user point of view, there is a better way of doing this.”

    Why wait for government

    Traditionally, the sector might have looked to the government to set out an agenda or framework where policy gaps are identified – but it’s also fair to say that few in the sector want the government to start putting pressure on institutions to work together or combine forces when the strategic rationale for doing so is undercooked. Far better for the impetus to come from institutions themselves, underpinned by a shared idea of the kinds of value that can be created through collaboration and a common commitment to achieving those ends.

    That doesn’t mean there is no role for government, not least in reducing the barriers to collaboration and potentially setting out some kind of brokerage framework or regulatory support service to encourage and support exploration of options. There are also some obvious tweaks to be made to the tax system to, at the very least, ensure structural collaborations do not incur a tax penalty.

    “I think the Department for Education is in listening mode,” says Poppy. “I think they are looking for the sector to come forward with ideas, for these conversations to start happening, and for the asks to fall out of that. Obviously there are funding challenges but there are other asks as well, such as could the department broker conversations with the CMA or give some additional regulatory guidance? Also it would be helpful to work on joining up the different forms of education provision across FE and HE so you’re not constantly finding hurdles – just as you get over one issue in your sector, you’re in another sector. I think there are many things the department could do to help universities navigate their way through some of the decision-making and planning and considering what their options are.”

    None of this looks like the kind of funding investment in transformation the sector might hope to see, but it’s worth noting that in some cases a benefit of scale can be to unlock opportunities for private investment. The playbook works through the circumstances under which private investment could be a sensible option and points to some existing public/private partnerships already in place in the sector.

    Radical collaboration may not be the answer for all or even most higher education institutions in England. But both the sector and government have to answer the fundamental policy question of how to organise the post-16 education sector in such a way as to support the provision of the kinds of diversity of qualifications, subjects and modes of delivery that will enable the largest possible numbers to benefit from the opportunity to enhance their life chances.

    If there is a chance that broader and deeper structural collaborations across further and higher education can help to deliver that agenda, then at the very least boards and executive teams have to give those options meaningful consideration – and this playbook just radically lowered the bar to starting that process.

    This article is published in association with KPMG UK and Mills & Reeve. You can view and download Radical collaboration: a playbook here.

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  • Universities UK’s new era of collaboration

    Universities UK’s new era of collaboration

    The first major report of Universities UK’s transformation and efficiency taskforce – Towards a new era of collaboration – is a milestone in the ongoing national debate about unlocking maximum value from state investment in the higher education system.

    Though “transformation and efficiency” is the headline, the focus of the group has largely been on collaboration – ways in which universities and other providers can work together, and ways in which government and regulators can make it easier for this to happen.

    The drive for transformation came slowly at first and then all at once. The financial pressures on the sector – arising from Covid recovery, uneven patterns of student recruitment, rising pensions costs and erosion of the unit of resource for undergraduate tuition – are long standing (remember then chief of staff Sue Gray’s “shitlist” for the new government which featured the financial collapse of a large university?)

    Why and how

    The election of a new Labour government prompted the publication of the Universities UK Blueprint which hoped for a shift in relations between government and the sector based on effort on both sides to address the structural challenges facing higher education, of which a taskforce on transformation was one recommendation.

    Even at the point of the formation of the taskforce, led by former University of the Arts London vice chancellor Nigel Carrington, there was a degree of scepticism about how feasible the promised “new era of collaboration” might be. Wonkhe and Mills & Reeve’s Only Connect report on the opportunities for cooperation in the English sector found an appetite in principle among university leadership for new models for collaboration, along with a sense that the cultural and regulatory barriers were so significant as to make meaningful exploration of those opportunities unlikely.

    The taskforce, through a series of in-depth interviews with stakeholders, and detailed work with sector organisations, professional bodies and external experts, has therefore made an enormous stride forward in setting out the potential for system-wide change.

    The case for change

    There is a genre of departmental spending review submission called the “bleeding stumps” report, wherein civil servants offer up apocalyptic and or foolish ways in which spending constraints can be overcome – ex-DfE adviser Sam Freedman loves to tell the story of a pre-spending review report that suggested that pupils could attend school either in the morning or the afternoon.

    What Universities UK has produced is pretty much the diametric opposite of this approach. While recognising the dwindling availability of cash, the impact of these circumstances is set out via the results of a survey conducted in May of this year. While this is pretty bleak reading – 55 per cent of universities are consolidating courses (94 per cent would consider in the next three years), 25 per cent have seen compulsory staff redundancies already (up 14 percentage points on last year) and 36 per cent are cutting student support services (77 per cent would consider) – it comes across neither as sensationalist nor overblown to reflect the way the sector is having to change.

    The “would consider in next three years” column will be of most concern to the government, even beyond DfE: 79 per cent would consider cutting academic research activity, 71 per cent would be looking at cutting civic and local growth activity. To be clear this is based on a survey completed by 57 providers, so while it does show a concerning direction of travel you couldn’t expect a precise picture of what is happening on the ground everywhere.

    One interesting nugget within this section is a call for sector stewardship – with OfS focusing on teaching through a market-based regulatory lens, and Research England acting as a research council UUK argues that no single body has an eye on the health of the sector as a whole with the ability to intervene where action is needed. The declining value of tuition fee income and other state support is part of the issue, but a rise in the number of providers and what is described as “an increasingly competitive environment” has played a part in many of the pressures universities are facing. As consultees told the taskforce:

    the focus had shifted too far to the individual student or institution, even where that created conflict with wider national interests, including disadvantaging activity that could benefit economic objectives and wider society but may not translate into student demand, such as the provision of highly specialised skills to meet the needs of certain industries or the protection of universities playing important civic roles in parts of the country with higher levels of disadvantage.

    Opportunities and actions

    The taskforce’s findings are neatly split across seven “opportunities”, each with associated actions for university leaders, Universities UK itself, other organisations, and government:

    1. Pursuing innovative collaborative structures
    2. Sharing more services and infrastructure
    3. Leveraging sector buying power
    4. Supporting digital transformation
    5. Adopting a common approach to assessing efficiency and benchmarking costs
    6. Developing leadership skills in those mandated to deliver change and further improving governance
    7. Developing the current regulatory environment and supportive structures to help collaboration and transformation to go further, faster

    Each is also supported by case studies (drawing primarily on existing work in the UK higher education sector, though the net is occasionally cast further afield) and indications of appetite from consultation respondees.

    Collaboration and sharing

    The case for university collaboration in the UK has been made with increasing frequency as the financial squeeze starts to make itself felt in profound ways. That said, there has been little tangible activity – the report points to longstanding structures such as the University of London federation, existing networks of research collaborations, and strategic working with local stakeholders. The taskforce adds the multi-academy trust-esque group structures employed by the (HE and FE) University of the Highlands and (cross sector) London South Bank to the list., and there is a nod to the world of sharing expensive research infrastructure too.

    A third strand covers the sharing of infrastructure and services – major examples here include UCAS and the Jisc Janet network, alongside more specialist activity like Uniac on auditing services (further examples are worth digging into via the recent Jisc/KPMG report).

    Though the big newsworthy two-become-one moments exemplified by ARU Writtle may be few and far between, what comes across powerfully is just how much of this stuff is going one, and the potential that exists to do more. One of the big gaps is expertise and understanding – tackling the legal, technical, and process aspects of joint working is not for the faint of heart and if this is the direction of travel both specialist staff and institutional leaders need to be clear and up to date on how this works. There’s scope for detailed advice and guidance (that the taskforce itself will produce) alongside an ongoing support function at Universities UK – we need regulatory tweaks to allow for innovation in organisational forms too.

    The bigger asks are for a transformation fund, and specific advice from the Competition and Markets Authority (CMA) on what would constitute a breach of competition law in this space. The latter appears to be in progress – there was an encouraging blog post from CMA at the end of last week. The cost of transformation (ie investing in the infrastructure and systems that can enable efficiency) could, the taskforce suggests, arrive in a straightforward way by allowing universities to access a “small portion” of the existing £3.25bn Transformation Fund available to the public sector.

    Spending and benchmarking

    Taken as a whole, the higher education sector spends £20.1bn on operating expenses each year – much of the non-pay end of this happens via procurement processes at individual institutions. The cumulative impact of all this spending can often enable the sector to get a better deal, but this needs to be coordinated across multiple providers for the benefits to kick in. Initiatives like the UK University Purchasing Consortia and Jisc’s procurement on behalf of the sector are unlocking big, existing, savings – the report suggests savings of £116m via UKUPC, and £138m for the Jisc activity – taking maximum advantage of these proven schemes could drive further savings.

    But there is potential to unlock even more – the work of the taskforce indicates that there is both scope and appetite for this kind of collaborative spending in information technology (ask your IT department, the cost of software licenses and cloud-based solutions are spiralling) and estates (bear in mind the maintenance backlog that the precarious financial environment has led to).

    Another angle is making it easier to understand when your university is spending over the odds. Finance teams are very keen on benchmarking spending with comparable institutions – why should it cost more to do fundamental stuff than at the university down the road? – but it is difficult to access reliable and comparable data. There’s a suggestion that an Association of the Heads of University Administration (AHUA) organisational efficiency maturity model (basically best practice on understanding and reporting spending) could help get the sector on the same page, and that UUK could drive a more collaborative approach to sharing and using this data to drive savings.

    Digital transformation

    There’s any number of promises that the latest and greatest software can save your university time and money, but your IT director will tell you that such promises take substantial time and money to realise. The rise of large language model generative tools has unlocked another round of wild claims, and both institutional leaders and IT and administrative specialists are being asked to evaluate spending even more to make these efficiencies a reality. There’s so many questions – not least around whether your shiny new system will work with the systems and processes you already use.

    The trouble is, understanding and implementing this stuff takes time and expertise at both specialist and leadership levels – and both are at a premium in higher education. Jisc is already supporting 24 providers in understanding and benchmarking their digital transformation maturity – helping, in essence, to understand where further help may be needed. There’s also a need to actively and meaningfully involve senior leaders, and to understand the digital competencies of staff and students. The taskforce calls for a wider roll-out of this maturity model, and for Jisc and UCISA to promote shared standards around software and processes.

    Regulation and leadership

    The need for an advancement in leadership skills runs throughout the taskforce report. Transformations like the ones advocated require competencies and knowledge that go far beyond business as usual, and correspondingly more is being asked of senior staff and governors – all of which comes alongside a more onerous (and fast-moving) regulatory regime that requires its own expanding set of skills.

    The report is supportive of the current Committee of University Chairs (CUC) initiative to review university governance (via updating its current code for governors), and Universities UK proposes to facilitate ongoing and sector-led improvement activity.

    There’s immediate stuff that can be done on cost pressures – there’s a specific ask of government on relaxing the rules that require some universities to enroll all staff onto the increasingly expensive teacher’s pension scheme (TPS), and a more general suggestions that the government avoid putting additional costs on the sector such as introducing new and unfunded expectations, or inventing new levies.

    There is clearly scope to address the regulatory burden placed on the sector – one easy win would be to address the barriers to collaboration. Recent regulatory activity (particularly in England) has focused on individual providers – the recent shift in the OfS remit to consider the wider health of the sector offers scope to reestablish the idea of a “custodian” of the sector that could deliver on the long-term goals set all levels of government and by wider civic society.

    What’s next?

    This report marks the end of the first phase of Universities UK work on transformation and efficiency. Phase two will create an oversight group to keep an eye on the various asks from sector agencies and monitor both progress and impact. This is not in any sense a political report – though it is clearly politically useful – and it is clear that both UUK and the sector are in this for the long haul.

    More broadly the report stands as another signal to government that the sector is prepared to go further and faster on transformation and collaboration that has previously been the case – but there is a clear desire for a reciprocal “vision” or plan from government around which the sector can do, ideally backed up with some investment in that vision.

    The rather dour communications that have so far issued from DfE on HE reform and funding suggest that the government is not yet prepared to give the sector a full-throated endorsement, but there is scope for that to change following next week’s spending review and the publication of the post 16 education and skills and HE reform white paper this summer.

    Economic circumstances notwithstanding the policy agenda in the next few months will set a course for HE for the rest of this parliament and beyond – it would be a real own-goal not to seize the opportunity to work with the sector to get things onto a firmer footing.

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