Category: employee retention

  • How Three Institutions Built Winning Retention Programs – CUPA-HR

    How Three Institutions Built Winning Retention Programs – CUPA-HR

    by Julie Burrell | May 21, 2024

    New CUPA-HR data show some improvement in turnover in the higher ed workforce, but staffing hasn’t fully bounced back to pre-pandemic levels. Managers still face challenges filling positions and maintaining morale, while employees are seeking jobs where their satisfaction and well-being are prioritized.

    CUPA-HR’s recent webinar offers solutions that may move the needle on employee retention. Retaining Talent: Effective Employee Retention Strategies From Three Institutions brings together HR pros who showcase their high-impact, cost-effective approaches to increasing satisfaction and well-being, including:

    • Professional development programs driven by employees’ interests
    • Effective supervisor-employee communication, including stay interviews
    • Actionable campus climate surveys using liaisons
    • Mentoring programs and leadership pipelines
    • Recognition programs and community-building events
    • Employee Resource Groups to enhance belonging

    Here are some of the highlights from their programs.

    Stay Interviews at Drake University

    A stay interview is a structured, informal conversation between an employee and a trained supervisor — and can be key to retaining top talent. Maureen De Armond, executive director of human resources at Drake, considers stay interviews to be a critical tool that nevertheless go underused in higher ed. Overall, only 8% of employees stated that they participated in a stay interview in the past year, according to The CUPA-HR 2023 Higher Education Employee Retention Survey.

    De Armond stresses that stay interviews can build trust, increase communication, and show that you care about employees as people, not just their job performance. If you’re looking to get started, De Armond recommends checking out the Stay Interviews Toolkit.

    Actionable Climate Surveys at the University of Texas Rio Grande Valley

    What’s worse than not conducting a climate survey? Not doing anything with the answers employees have taken the time to provide, says Nicole Englitsch, organizational development manager at UTRGV. To make surveys actionable, they’ve enlisted campus climate liaisons.

    These liaisons, who are mostly HR professionals, are assigned to specific departments. The liaisons have been trained by their external survey partners to help their departments understand the results and engage in action planning, guided by a three-year timeline. This network of partners helps ensure that UTRGV’s goals of making survey results both transparent and actionable are achieved.

    For more on their employee engagement and retention efforts, see Building Leaders From Within: UT Rio Grande Valley Blends Leadership Development With a Master’s in Higher Ed Administration.

    Recognition and Community-Building at Rollins College

    How can institutions create a culture of belonging and valuing employees? David Zajchowski, director of human resources at Rollins, explains how their high-impact recognition and community-building programs range from informal coffee-and-doughnuts gatherings to special awards ceremonies for employees.

    Probably the most popular way of valuing employees while increasing connection is Rollins’s annual Fox Day. On a random day in spring, the president surprises employees and students with a day off from work and class to participate in community-building college traditions.

    Despite the effectiveness of employee recognition, many employers may be leaving this low-cost retention incentive on the table, as only 59% of higher ed employees said they received regular verbal recognition for their work in the Employee Retention Survey. Wondering how your employee recognition program stacks up? See a comparison of recognition programs and take a self-assessment here.



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  • Keys to Retaining Supervisors in a Time of Turnover – CUPA-HR

    Keys to Retaining Supervisors in a Time of Turnover – CUPA-HR

    by CUPA-HR | October 3, 2023

    While the ongoing turnover crisis impacts all of higher ed, supervisors are among the hardest hit. In our recent study, The CUPA-HR 2023 Higher Education Employee Retention Survey, supervisors say they’re grappling with overwork and added responsibilities (especially when their staff members take other jobs), while struggling to maintain morale.

    Supervisor retention is especially critical in a time of turnover, as these are the employees we rely on most to preserve institutional knowledge and provide continuity amid transition. But our research shows that many supervisors are not getting the kinds of institutional support they need. By empowering managers to make decisions on behalf of their staff, institutions make it less likely that their supervisors will seek employment opportunities elsewhere.

    The Supervisor’s Perspective

    Taking a closer look at the data, it’s clear that supervisors are overworked and under-resourced. Seven in ten work more hours than what is expected of full-time employees at their institution. Nearly double the percentage of supervisors versus non-supervisors agree that it is normal to work weekends and that they cannot complete their job duties working only their institution’s normal full-time hours.

    Supervisors are also facing challenges unique to their leadership roles. Filling vacant positions and maintaining the morale of their staff are their chief worries:

    Strategies for Supervisor Retention

    Given the pressures supervisors are under, what can institutions do to ensure that their top talent won’t seek other employment? While common retention incentives like increased pay and recognition are crucial, supervisors need improved institutional support.

    Our data show that supervisors are in need of the following:

    When supervisors are empowered in these ways, they are less likely to be among the 56 percent of employees who say they’re at least somewhat likely to search for a new job in the coming year.

    Additional Resources

    Managing Stress and Self-Care: “No” Is a Complete Sentence (On-Demand Webinar, August 2023)

    Ready to Crack: Solutions for HR Managers Dealing With Burnout (Spring 2022)

    Health and Well-Being Toolkit

    Management and Supervisor Training Toolkit



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  • Hybrid, Remote and Flexible Work: The Secret Sauce for Employee Retention? – CUPA-HR

    Hybrid, Remote and Flexible Work: The Secret Sauce for Employee Retention? – CUPA-HR

    by CUPA-HR | September 19, 2023

    Given the number of employees who successfully executed their work remotely at the height of the pandemic, it may come as no surprise that a substantial gap exists between the work arrangements that higher ed employees want and what institutions offer. According to the new CUPA-HR 2023 Higher Education Employee Retention Survey, although two-thirds of employees state that most of their duties could be performed remotely and two-thirds would prefer hybrid or remote work arrangements, two-thirds of employees are working completely or mostly on-site.

    Inflexibility in work arrangements could be costly to institutions and contribute to ongoing turnover in higher ed. Flexible work is a significant predictor of employee retention: Employees who have flexible work arrangements that better align with their preferences are less likely to look for other job opportunities.

    Flexible Work Benefits: A No-Brainer for Retention

    While more than three-fourths of employees are satisfied with traditional benefits such as paid time off and health insurance, survey respondents were the most dissatisfied with the benefits that promote a healthier work-life balance. These include remote work policies and schedule flexibility, as well as childcare benefits and parental leave policies.

    Most employees are not looking for drastic changes in their work arrangements. Even small changes in remote policies and more flexible work schedules can make a difference. Allowing one day of working from home per week, implementing half-day Fridays, reducing summer hours and allowing employees some say in their schedules are all examples of flexible work arrangements that provide employees some autonomy in achieving a work-life balance that will improve productivity and retention.

    A more flexible work environment could be an effective strategy for institutions looking to retain their top talent, particularly those under the age of 45, who are significantly more likely not only to look for other employment in the coming year, but also more likely to value flexible and remote work as a benefit. Flexible work arrangements could also support efforts to recruit and retain candidates who are often underrepresented: the survey found that women and people of color are more likely to prefer remote or hybrid options.

    Three Things You Can Do

    1. Use Data to Make a Case for Change. The CUPA-HR 2023 Higher Education Employee Retention Survey provides multiple data points that support remote, hybrid and flexible work for the retention and recruitment of top talent.
    1. Explore CUPA-HR Resources. Discover best practices and policy models for navigating the challenges that come with added flexibility, including managing a multi-state workforce:
    1. Remember the Two-Thirds Rule. In reevaluating flexible and remote work policies, remember: Two-thirds of higher ed employees believe most of their duties can be performed remotely and two-thirds would prefer hybrid or remote work arrangements, yet two-thirds are compelled to work mostly or completely on-site.

    You may also be interested in:

     



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  • The Top Predictor of Higher Ed Employee Retention May Surprise You – CUPA-HR

    The Top Predictor of Higher Ed Employee Retention May Surprise You – CUPA-HR

    by CUPA-HR | September 12, 2023

    In 2022-23, turnover of higher ed employees was the highest in five years. A new report from CUPA-HR explores the issue of higher ed employee retention and the factors that impact retention.

    The CUPA-HR 2023 Higher Education Employee Retention Survey analyzed data from 4,782 higher ed employees — administrators, professionals and non-exempt staff, with faculty excluded — from 529 institutions. It found that 33% of higher ed employees surveyed answered they were “very likely” or “likely” to look for new employment opportunities in the next year. More than half (56%) of employees are at least somewhat likely to search for a new job in the coming year.

    Top Reasons Higher Ed Employees Are Looking for a New Job

    According to the findings, respondents say that pay is the number one reason they’re looking for a new job. Other influential reasons are an opportunity to work remotely, desire for a promotion or more responsibility, and the need for a more flexible work schedule.

    But while pay is the top concern mentioned by employees, retention challenges are more complex.

    Strongest Predictors of Retention

    Digging deeper into the data, the strongest predictors of retention are factors related to job satisfaction and well-being. Only 58% of higher ed employees are generally satisfied with their jobs. Of the 16 aspects of job satisfaction and well-being the survey measured, the three that have the most impact on retention are:

    • Recognition for Contributions
    • Being Valued by Others at Work
    • Having a Sense of Belonging

    Only 59% of respondents say they receive regular verbal recognition for doing good work. The good news is that programs, training and policies that increase employee satisfaction in these areas can make a significant impact on retention without necessarily breaking the budget.

    Three Things You Can Do

    Employees are not necessarily planning to flee higher ed. Most job seekers will be looking within higher ed, and nearly half will be looking within their own institution, indicating that it’s not too late to implement retention strategies. Here are three things you can do to assess and address job satisfaction:

    1. Read the Report. The CUPA-HR 2023 Higher Education Employee Retention Survey provides not only data but also a model for understanding higher ed retention. (Looking for an overview of report findings? Check out our press release.)
    2. Explore CUPA-HR Resources. Here are several that focus on aspects of job satisfaction:
    1. Plan Next Steps. Share the report or press release with leaders on your campus. Determine areas where your institution could strengthen career development and implement training to increase job satisfaction.

     



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  • 4 Considerations for Using Salary Data to Inform Compensation Decisions – CUPA-HR

    4 Considerations for Using Salary Data to Inform Compensation Decisions – CUPA-HR

    by Missy Kline | November 15, 2022

    Editor’s note: This blog post, originally published in April 2019, has been updated with additional resources and related content.

    Salary benchmarking is not one-size-fits-all — especially when you’re looking at groups as varied as administrators, professionals, staff and faculty on a college or university campus that is unique in its combination of Carnegie class, affiliation, regional location and mission. The question, then, is how to tailor your benchmarking efforts to take these variables into account and choose data that is appropriate to your unique needs.

    Here are four considerations to help you make the best use of salary data for compensation budget planning for your faculty and staff:

    1) Which institutions should your institution’s salaries be benchmarked against? Making the right comparisons — using position-specific data and carefully selected peers — can make all the difference when planning salaries that will make your institution competitive in the labor market. When you use CUPA-HR’s DataOnDemand, you can narrow down peer institutions by one or several institution-level criteria such as affiliation (public, private indephttp://cupahr.org/surveys/dataondemand/endent or private religious), Carnegie classification, enrollment size, geographic region, total expenses or other characteristics. Remember, balance is key: a larger comparison group gets you more robust data for comparison, but you must also make sure you are comparing to the right types of institutions that make sense for your goals.

    2) Not all faculty are the same. Tenure track faculty, non-tenure track teaching faculty, non-tenure track research faculty and adjunct faculty may each require unique compensation strategies, as do faculty members from different disciplines and ranks. Will the same salary increase help retain both tenured and non-tenured faculty? Does collective bargaining impact salary targets for some, but not all, of these faculty sub-groups? Are there unique, fast-growing, or in-demand departments/disciplines that require a separate strategy?

    3) Keep in mind that administrator salaries are broadly competitive. Like faculty, many administrative positions in higher ed are competitive at a national level. Often, institutions seek administrators with experience at other institutions of a similar size or mission, and with this experience and mobility comes an expectation of a competitive salary. As higher ed moves toward a “business model” where innovative leadership strategies are displacing more traditional shared governance models, finding administrators with the appropriate skills and expertise is becoming increasingly competitive, not only within higher education but sometimes against the broader executive employment market.

    4) Employment competition varies for staff and professionals. Many non-exempt staff are hired from within local labor markets, and therefore other institutions or companies in your state or local Metropolitan Statistical Area might be a better salary comparison than a nationwide set of peer institutions. Exempt or professional staff, however, may be more limited to competition from the higher ed sector, perhaps on a state or regional level. In addition, changes brought about by the pandemic (e.g., remote work opportunities, a desire to relocate) have made many professional positions more globally competitive. Are your institution’s salaries for these employees appropriately scoped for the market in which you need to compete?

     

    Additional Articles and Resources

    How One College Is Using Salary Data to Ensure Pay Equity and Market-Par Compensation

    Compensation Programs/Plans, Executive Compensation in Higher Ed, Equal Pay Act (CUPA-HR Toolkits)

    Working in a Fish Bowl: How One Community College System Navigated a Compensation Study in a Transparent Environment (Higher Ed HR Magazine)



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  • Tips to Help HR Retain and Engage Talent – CUPA-HR

    Tips to Help HR Retain and Engage Talent – CUPA-HR

    by Jill Thompson | January 26, 2022

    In a recent members-only article from the winter issue of Higher Ed HR Magazine, Britni Elder, associate vice president for human resources and risk management at the University of Central Arkansas, shared tips and resources higher ed HR practitioners can tap into to get ahead of the resignation curve and not only hold onto employees, but keep them engaged and moving up within the institution.

    • Address employee discontentment at the manager level — Managers with poor people skills can lead to unhappy employees, and ultimately, more turnover within the institution. HR must ensure managers are equipped to manage their teams well and to help each team member reach their potential. This is a great opportunity for HR to partner with upper-level management to teach new managers the skills that will help them be the best leaders for their teams, not just managers.
    • Educate employees about total compensation — Oftentimes, employees leave for a bigger paycheck only to find that the base pay is better, but the benefits at the new job don’t compete with those of their previous job. When HR informs employees about total compensation (the tangible and intangible benefits offered by the employer), it enriches the employee decision-making process. They have the tools to really see when better pay is better pay, not just better base pay.
    • Prioritize well-being check-ins — Sometimes, employees are unhappy, and one way they think they can fix it is to change jobs. Unfortunately, the urge to change jobs may be only a deflection of deeper issues. HR can help in this area by keeping mental health resources and access to counseling opportunities in front of employees. Encourage managers to make time for intentional check-ins with direct reports.
    • Build a path for employees to reach their full potential — Focusing on what’s next for employees can open their eyes to the opportunities right in front of them rather than searching for something else outside the institution. HR should initiate conversations and ask employees about their career goals and construct a path to help them get there. Sometimes all it takes is a conversation to get things moving.

    Read the full members-only article: Four Areas HR Can Address to Boost Engagement and Retention.

    Resources for employee engagement and retention: 

    Employee Engagement Toolkit

    Stay Interviews Toolkit

    Compensation Programs/Plans Toolkit



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  • Read and Listen to Inspiring CUPA-HR Content From 2021 – CUPA-HR

    Read and Listen to Inspiring CUPA-HR Content From 2021 – CUPA-HR

    by CUPA-HR | January 5, 2022

    Throughout 2021, HR practitioners have proven their resilience time and again by positively impacting higher education not only in response to the ever-evolving pandemic, but also in building more flexible, diverse and inclusive workplaces. CUPA-HR captured many of these higher ed success stories, as well as leadership advice, helpful resources and workforce data trends in the following articles, podcasts and blog posts.

    As you read and listen to the inspiring work your HR colleagues are doing at colleges and universities around the country, we encourage you to jot down ideas to take into the year ahead: 

    Retention and Engagement 

    Develop to Retain: Tools and Resources for Higher Ed Professional Development (The Higher Ed Workplace Blog)

    Maintaining Culture and Connection for Remote Employees (The Higher Ed Workplace Blog)

    Stay tuned for an article in the upcoming winter issue of Higher Ed HR Magazine: “Four Areas HR Can Address Now to Boost Retention and Engagement.”

    Future of Work 

    New Report Highlights Changes to the Professional Workforce in the Wake of the Pandemic (The Higher Ed Workplace Blog)

    New Report Highlights Changes to Faculty Workforce in the Wake of the Pandemic (The Higher Ed Workplace Blog)

    Navigating Compliance With a Multi-State Workforce (The Higher Ed Workplace Blog)

    Determining Remote Work Eligibility and Talking to Leadership About Flexible Work (CUPA-HR Soundbite)

    Diversity, Equity, and Inclusion 

    5 CHROs Use CUPA-HR’s DEI Maturity Index to Energize Their DEI Efforts (The Higher Ed Workplace Blog)

    A Mission for Greater Faculty Diversity — Oakland University’s Diversity Advocate Program (Higher Ed HR Magazine)

    Can HR Investigators Be Anti-Racist? — Action Steps to Overcome Racial Bias When Conducting Workplace Investigations (Higher Ed HR Magazine)

    Juneteenth — How Will Your Institution Observe the Day? (The Higher Ed Workplace Blog)

    Supporting the LGBTQ+ Community in Higher Ed — 3 Learning Resources for HR (The Higher Ed Workplace Blog)

    Three Ways HR Can Promote Cultural Appreciation Over Appropriation (The Higher Ed Workplace Blog)

    Boost Your Pay Equity Know-How By Tapping Into These Resources (The Higher Ed Workplace Blog)

    Mental Health

    Mental Health Month Focus: Resources (The Higher Ed Workplace Blog)

    Strategies to Become More Resilient in Work and Life (The Higher Ed Workplace Blog)

    HR Care Package — Resources for Self-Care (The Higher Ed Workplace Blog)

    HR Leadership 

    CUPA-HR Conversations: Higher Ed HR Turns 75 (CUPA-HR Podcast)

    Why Psychological Safety Matters Now More Than Ever (Higher Ed HR Magazine)

    Opening Doors for Strategic Partnerships With Academic Leadership (Higher Ed HR Magazine)



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