As global digital participation grows, our ability to connect emotionally may be shifting. Social media has connected people across continents, but it also reshapes how we perceive and respond to others’ emotions, especially among youth.
Empathy is the ability to understand and share another’s feelings, helping to build connections and support. It’s about stepping into someone else’s shoes, listening and making them feel understood.
While platforms like Instagram, TikTok and X offer tools for global connection, they may also be changing the way we experience empathy.
Social media’s strength lies in its speed and reach. Instant sharing allows users to engage with people from different backgrounds, participate in global conversations and discover social causes. But it also comes with downsides.
“People aren’t doing research for themselves,” says Marc Scott, the diversity, equity and community coordinator at the Tatnall School, the private high school that I attend in the U.S. state of Delaware. “They see one thing and take it for fact.”
Communicating in a two-dimensional world
That kind of surface-level engagement can harm emotional understanding. The lack of facial expressions, body language and tone — key elements of in-person conversation — makes it harder to gauge emotion online. This often leads to misunderstandings, or worse, emotional detachment.
In a world where users often post only curated highlights, online personas may appear more polished than real life. “Someone can have a large following,” Scott said. “But that’s just one person. They don’t represent the whole group.”
Tijen Pyle teaches advanced placement psychology at the Tatnall School. He pointed out how social media can amplify global polarization.
“When you’re in a group with similar ideas, you tend to feel stronger about those opinions,” he said. “Social media algorithms cater your content to your interests and you only see what you agree with.”
This selective exposure limits empathy by reducing understanding of differing perspectives. The disconnect can reinforce stereotypes and limit meaningful emotional connection.
Over exposure to media
Compounding the problem is “compassion fatigue” — when constant exposure to suffering online dulls our emotional response. Videos of crisis after crisis can overwhelm users, turning tragedy into background noise in an endless scroll.
A widely cited study published in the journal Psychiatric Science in 2013 examined the effects of exposure to media related to the 9/11 attacks and the Iraq War. The study led by Roxanne Cohen Silver, found that vicariously experienced events, such as watching graphic media images, can lead to collective trauma.
Yet not all emotional connection is lost. Online spaces have also created powerful support systems — from mental health communities to social justice movements. These spaces offer users a chance to share personal stories, uplift one another and build solidarity across borders. “It depends on how you use it,” Scott said.
Many experts agree that digital empathy must be cultivated intentionally. According to a 2025 Pew Research Center study, nearly half of U.S. teens believe that social media platforms have a mostly negative effect on people their age, a significant increase from 32% in 2022. This growing concern underscores the complex nature of online interactions, where the potential for connection coexists with the risk of unkindness and emotional detachment.
So how do we preserve empathy in a digital world? It starts with awareness. Engaging critically with content, seeking out diverse viewpoints and taking breaks from the algorithm can help. “Social media can expand your perspectives — but it can also trap you in a single mindset,” Scott said.
I initially started thinking about this topic when I was having the same conversations with different people and feeling a sense of ignorance. It wasn’t that they didn’t care — it was like they didn’t know how to care.
The way they responded to serious topics felt cold or disconnected, almost like they were watching a video instead of talking to a real person.
That made me wonder: has social media changed the way we understand and react to emotions?
Ultimately, social media isn’t inherently good or bad for empathy. It’s a tool. And like any tool, its impact depends on how we use it. If we use it thoughtfully, we can ensure empathy continues to grow, even in a world dominated by screens.
Questions to consider:
1. What is empathy and why is it important?
2. How can too much time spent on social media dull our emotional response?
2. How do you know if you have spent too much time on social media?