Key points:
Schools, colleges, and universities face growing challenges in keeping their communities informed, connected, and engaged. From classroom collaboration to campus-wide alerts, reliable communication is critical to creating positive learning environments and student experiences.
Currently, many educational institutions are weighed down by outdated and disjointed communication systems that hinder learning, experience, and even safety. Educators need technology that is both flexible and responsive, and these systems are falling short.
The campus communication disconnect
Many schools find themselves in a fragmented communication trap, juggling a complex tech stack with outdated systems. On its own, each tool might work well, but when different applications are used for texts, emails, virtual classrooms, and emergency alerts, each with separate logins and interface, communication can become disjointed.
School district IT teams are notoriously spread thin, and having fragmented communication tools that requires their own training, trouble shooting, and management is burdensome. This also adds unnecessary complexity for the wider faculty that can easily lead to missed messages or alerts. When taking safety into account, hampered communications in times like severe weather or lockdown can have serious repercussions.
Outside of safety and complexity, patchworked communication systems can weigh schools down financially. Many platforms come with their own hidden fees or inconsistent licensing costs across departments. Those seeking to upgrade might face a block if budgets don’t have room for the initial investment, even though it could lead to long-term savings. This has left many schools in the position of maintaining a web of outdated tools like on-site servers or phone lines where potential benefits are overshadowed by price and complications.
Key benefits of unified communications
Faculty, students, families, and communities must be connected for impactful learning. Effective connection requires simplified and streamlined information sharing, which can be achieved through unifying communications. Modern, unified communication systems bring together channels like alerts, email, phone, messaging, and virtual learning into one platform, making it easier for schools to stay informed and engaged.
Driven by a need for reliability, security, and budget predictability, 62.5% of educational institutions are now moving to UCaaS platforms, according to a 2025 Metrigy study. In practice, these platforms can enable teachers to reach the school nurse, contact a parent, or join a virtual classroom–all without switching platforms. For administrators, these tools can provide ecosystem management through one simple dashboard, reaching from individual campuses to entire school districts.
Today’s learning environment requires flexibility. Whether class is fully remote or in person, modernized communication ensures both staff and students maintain consistent access to learning. Modern tools are also simplified–they can exist on the cloud in one platform, decreasing the need for separate servers, phone systems, or emergency alert tools.
Modernized communication isn’t just convenient, but functions to bolster safety and responsiveness. For example, if a safety threat is reported, in real time, a unified system can automatically alert first responders, prompt crisis notifications, and confirm message distribution. Outside of emergencies, in a more day-to-day function, administrators can benefit from smoother operations like automated attendance alerts and streamlined family communications.
Uplevel with AI
AI has emerged as a valuable partner for school administrators who perpetually need to do more with less. Within unified communications systems, AI can identify overlooked patterns and inefficiencies, such as if parent engagement rates climbed when sending a text as opposed to a phone call.
Faculty can use AI to automate more administrative tasks like summarizing meeting notes, routing calls, or translating messages for multilingual families. These tools can help staff focus more on hands-on teaching and human interactions. Collated over time, these learnings can aid in decision making around staffing, communication approach, and resource allocation.
Where to start
Modernizing communication requires alignment between faculty, IT departments, and leadership. Before selecting a solution, school leaders should work to identify pain points and align goals across departments to ensure any updates serve both operational and academic priorities.
When evaluating a consolidated communication solution, it’s important to consider tools that fit the specific needs of your institution, offering both flexibility and scalability. These solutions should work to unify legacy systems where needed, instead of completely gutting them. For example, an effective solution for your school might have the ability to work with bell or hardware phone systems while modernizing the rest of your communication tools into a single platform to minimize disruption and protect previous investments.
A complete overnight rework of current communication systems is intimidating, and frankly, unrealistic. Instead, start by evaluating where a few systems can be consolidated and then gradually expand. This could look like first integrating messaging and emergency alerts before looking to incorporate analytics and collaboration tools.
A more connected future
The current education landscape is intrinsically dynamic, hybrid, and interconnected. Learning now takes place across both physical and digital spaces, requiring students and educators to collaborate seamlessly across locations and time zones.
As advanced technology like AI continues to integrate into schools and universities, those that modernize their communications now will ensure they are ready to meet current and future educational needs for more effective, seamless, and safe learning environments.
