NSO First Assistant Ombudsman Sarah Bendall spoke to Campus Review editor Erin Morley about how student complaints reflect current sector issues, like governance, and how it will work with the Australian Tertiary Education Commission (ATEC).
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Almost a third of student complaints received by the National Student Ombudsman (NSO) in its first seven months were related to course changes and design, NSO First Assistant Ombudsman Sarah Bendall said.
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The National Student Ombudsman (NSO) said students will welcome new gender-based violence rules that obligate universities to act on sexual assault complaints that occur off campus, as well as on.
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Security stand in front of a pro-Israel protest at the University of Sydney on May 3, 2024. Picture: David Swift
Universities will be expected to publish de-identified complaints data publicly, make student complaints processes clearer, and analyse the data twice a year if the university regulator’s interim guidelines for student complaints mechanisms are adopted.
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UTS chancellor Catherine Livingstone told universities they need to rely less on public funding. Picture: UA
The National Student Ombudsman (NSO) First Assistant Ombudsman Sarah Bendall has revealed details of the 220-or-so student complaints she has received in the first three weeks of operation.
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The new independent National Student Ombudsman will be led by Sarah Bendall (L), pictured with Jason Clare, in an image posted to social media on November 29, 2024. Picture: Facebook
A highly experienced lawyer has been appointed to lead the anticipated university watchdog and complaints function, after the legislation passed in the last sitting week of parliament.
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