by Nic Kipar
This blog follows an earlier short review of the literature and is based on the author’s experience in a range of universities. It suggests how working environments might change in practice, with illustrations from the author’s own institution, the University of Glasgow.
Introduction
In thinking about working environments, the most effective approach is to ask individuals how they work best. This enables them to thrive in the environment most suited to themselves and the particular activity they are undertaking. More importantly, staff should be given the freedom to experiment with different settings, without others imposing judgments based on their own limited perspectives. This openness fosters a supportive and adaptable workplace, enabling everyone to find the spaces that best suit their work and wellbeing.
Embracing new thinking
Traditionally, we have not considered whether staff on our campuses are enjoying their work environments and are able to be their most creative and effective selves. This oversight stands in contrast with the University Value of Curiosity and Discovery: “Embracing new thinking and innovation in a spirit of open minded collaboration that positively impacts on ourselves, our University, our city, society and the world.”
In response, the University of Glasgow has recently begun incorporating a co-design element into its Workspace Futures Programme, starting with a ‘diagnose’ phase. Yet I still wonder: are we thinking boldly enough? Are we exploring possibilities that reach beyond our usual perspectives and assumptions?
Let me pose a provocation from my colleague Dr Nathalie Tasler (personal communication, November 2024):
Remember the Disney movie Aladdin? “Phenomenal cosmic powers… itty-bitty living space!” So how can our immensely talented and creative colleagues thrive when their environment is filled with “stop rules” (Runco, 2007)? In social psychology, stop rules are constraints—often invisible—that limit our thinking, stifle creativity, and shut down possibility thinking (Craft, 2005; Lin, 2020) before they even have a chance to take shape. When workplaces impose these restrictions, whether through rigid protocols, uninspiring spaces, or unspoken norms, how can we expect innovation and fresh ideas to flourish? What would it take to create a work environment where potential isn’t confined, but unleashed?Transforming everyone’s spaces
While we have been focused on transforming student study spaces and creating vibrant, open campuses that attract students and the public alike, we may be neglecting the needs of our own staff. The University of Edinburgh (Bayne, presentation in November 2024) uses the term “buzz” to describe the energy of a thriving campus, drawing inspiration from the University of Warwick’s public events, like World Cup screenings in collaboration with local businesses, that created memorable, widely shared experiences. Edinburgh’s themes of Belonging and buzz; Sanctuary and beauty; Sustainable connections; Mobility, flexibility and flow, and Openness, public co-creation and surfacing resonate with our work on student spaces, but have we fully explored the potential of spaces that could truly empower our staff work best depending on their known, or yet unknown preferences?
Understanding individual preferences in workspace design is challenging. Environmental needs are deeply personal, shaped by complex and unique factors. This makes it impossible to assume that one person’s ideal workspace will suit everyone. When we project our own preferences onto others, we risk introducing bias and overlooking or misjudging their needs. These hidden barriers are created by a world design with certain people in mind, leaving others feeling excluded. They make aspects of society accessible to some while shutting out others. These mismatches are the building blocks of exclusion, making people feel unwelcome or unable to fully participate (Holmes, 2018).
It is one thing to offer flexible options for staff to work from home or from a campus office. But we should also look closely at the campus itself, at how we treat these spaces and how they treat us. Typically, we arrive on campus, head into buildings and into offices or meeting rooms, and operate within closed-off spaces that might be limiting our ability to think creatively or envision the future. It makes me wonder: Are we missing something essential?
An office is an office is an office?
We expect our staff to innovate and imagine exciting futures, yet how can we foster that kind of thinking when we confine people to uninspiring spaces? A room does not need to have white walls or dull furniture to feel stifling; even a vibrant, biophilic space can feel restrictive if it is still just four walls. What if we reimagined our workplaces so that, rather than feeling like “just another day at the office”, staff actually felt genuinely inspired to be there?
At present, we do not offer staff the full range of spaces that might suit different types of work or support them in ways they find personally meaningful. Why is it, for example, that a staff member working in an on-campus café among students is often seen as “not really working”? Such assumptions are outdated, belonging to a pre-digital era. Why do we still insist that all staff need traditional offices, all the time?
Offices have their purpose, of course, but not all office types are effective for all needs. Open-plan offices with cubicles, for instance, combine the worst aspects of every workspace model. Various issues are associated with open office spaces featuring cubicles, which are often regarded as suboptimal work environments. Common problems include lack of privacy, increased noise levels, and the inability to control one’s environment, which can lead to diminished productivity, lower job satisfaction, and elevated stress levels. The systematic literature review by Colenberg et al (2021) finds a link between cramped cubicle setups in open spaces and decreased physical and mental health due to poor environmental control. I recall working in university offices in the early 1990s, when alternative approaches were simply unimaginable. Back then, an office with your name on the door was a status symbol and a sign of belonging. But why are we still behaving as though we are living in the 20th century?
Spaces designed to fit people, not making people fit
If someone can concentrate deeply and produce creative, high-quality work in a bustling student study space like the James McCune Smith Learning Hub (JMS,) or in a moderately busy area like the Mazumdar-Shaw Advanced Research Centre (ARC) lobby, who are we to judge? For some, the energy of a café may be the perfect environment to spark ideas and focus, while others need absolute silence and solitude to work through complex problems. Some might prefer a quiet, shared workspace, finding comfort in the presence of others without the noise. Many benefit from working at home, or outside if weather permits, while others feel more motivated and inspired by coming onto campus.
Ultimately, as long as staff are accessible when needed and are delivering excellent work, there is no “right” way to structure a work environment. What works for one person may not work for another, and that is precisely the point: a truly supportive workplace recognises and respects individual preferences and needs. By allowing each person the freedom to choose the space that best supports their productivity and wellbeing, we create a culture that values flexibility and respects diversity in how we all work best.
Welcoming variation and diversity as agents for evolution
The psychologist Dr Lorna Champion (personal communication, November 2024) summarised this succinctly: “Evolution is based on variation. If a characteristic supports the survival then it is retained and handed on, because of difference, we evolve. If we don’t have variation then we stagnate.” It is time to embrace new thinking, to break from outdated models, and to create environments that truly support and inspire staff to thrive.
Nic Kipar leads the Academic and Digital Development team at the University of Glasgow. She played an instrumental role in the creation of the James McCune Smith Learning Hub, focusing on inclusive active learning. Nic co-leads the Enhancing Learning & Teaching Practice workstream, contributing to the university’s Learning & Teaching strategy and planning for the upcoming Keystone building, which will feature large interdisciplinary labs. Nic also chairs a working group on Pedagogy in Superlabs, pioneering these innovative spaces for the university.
