Category: Student Experience

  • The Luck of the Irish by Cheri Kelly – ALL @ Liverpool Blog

    The Luck of the Irish by Cheri Kelly – ALL @ Liverpool Blog

    On 12th July 2019 I drove into Liverpool for my Go Higher assessment  full of nervous anxiety and anticipation for what was to come.  I had been encouraged by a friend to think about doing an Access to Higher Education course. I had no idea what it was.  I  googled the term and  Go Higher  popped up in my browser and I was hooked immediately.  That discussion had not really been about using the course to go on to University, I had not even entertained that idea,  it was much more about me doing something that was just for me, rebuilding my confidence and getting myself back out into the world.

    So, here I was driving along through Toxteth, heading to the car park with an hour to spare when I got stuck behind the Orange March! Who knew they even existed in Liverpool?  I was diverted and, in a panic, got completely lost. Parking up in a cul de sac I ‘phoned through to the office to explain the situation and convinced myself that was the end of that then. The admin team were great, calmed me down and told me that they would move me back to the afternoon session.  Obstacle Number One overcome.  I do not know what I was expecting but being told that there was to be a written maths exam was not on my radar. I have a real phobia of the word maths; it sends me into a tailspin if ever mentioned. I explained to the coordinator that I probably wouldn’t pass and why. He was amazing and calmed me down, as did the couple of people sitting on each side of me. We were all a little panicked about different things, but the staff all made it such an enjoyable and calming experience. I felt a real affinity with the lecturer that interviewed me.  A few days later I received the letter congratulating me on being accepted onto the course.

    By September I had connected with Paula who was also starting the course, she lived not far from me and so we decided that we would car share and go together for the induction week.  I will not lie; it was probably one of the most intense weeks of my life for many reasons. The imposter syndrome set in immediately, the number of people at the first meeting was overwhelming, the schedule of work looked enormous, and the list goes on.  What was great was that everybody made new friends, groups were formed, and those groups really encouraged each other from day one.  By the end of the induction week a lot of people had dropped out.  I had several wobbles, but the excitement of learning took over from the imposter syndrome.  A few people threatened not to come back but, with encouragement from the tutors and their new friends they did return.  The wobbles do not stop after the induction week, they come back time and time again, but you just have to remember why you want to do the course and talk to people for support.

    By the time I had finished the course I had decided that I did want to go on to do a degree. I had decided part way through that I wanted to do a degree in Psychology and duly applied to three universities, including Liverpool, and was accepted by all. I had a change of mind and thought that I would prefer to do English. After speaking to Claire at Go Higher I realised that I could not apply for English at Liverpool as I hadn’t taken the English module on Go Higher. She suggested I consider Irish Studies. It was a perfect fit for me as a multi-disciplinary course incorporating History, Culture, Politics and Literature of Ireland.  I applied and was accepted. It seems ironic that just a year earlier my chance to even do the Go Higher was almost scuppered by an Orange march!  I was given so many fantastic opportunities as a student in the Institute of Irish Studies. I acted as both Student and Faculty representative;  I was privileged to be selected as an Undergraduate Research Student for Prof Frank Shovlin and I completed a placement at the Museum of Liverpool where I worked on a project to update the Irish Trail and revamp the Information pamphlets.

    My journey through university was not as straightforward as I had hoped it would be. Each year brought me ‘out of the ordinary’ personal challenges that affected my studies, but I persevered. It took me a little longer to complete my degree than I would have hoped but, with the fantastic support and encouragement from all of the academic staff in the Institute of Irish Studies I got there in the end.  I graduated earning a BA (Hons) in Irish Studies, 2:1 and winning the George Huxley prize for best dissertation.  I am so very proud of myself and will be forever grateful to all of the staff from Go Higher who inspired me, pushed me and helped me to find my way to university.

    If I can give any advice to anybody thinking about doing Go Higher it would be to just put one foot in front of the other. Sign up and focus on the assessment day, cross each bridge as it comes, when you wobble, get back up and keep moving forward.  Everybody suffers from Imposter Syndrome; everybody wants to give up at some point. When you graduate Go Higher and become an undergraduate, embrace being around  the younger students, join in with as many societies as you can, really immerse yourself in the lectures and seminars, enjoy every moment. Mostly I would say, never give up on yourself because the staff will not give up on you.

    Cheri Kelly.

     

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  • Improving the Student Experience – Archer Education

    Improving the Student Experience – Archer Education

    Attract and Retain the Right Students for Your Institution

    Choosing a higher education program is often a defining moment in a person’s life. Whether it’s a teenager deciding on a traditional, on-ground undergraduate program, or someone in their late 30s selecting an online master’s program — it’s a big decision, and one that can be heavily influenced by the experiences they have with the institutions they’re considering. 

    Your students don’t just deserve a great experience, they expect it. Which is why identifying opportunities to enhance the student journey at your institution is essential. 

    In the competitive world of higher ed enrollment, the ability to attract and retain students goes beyond offering picturesque campus views or flexible online scheduling. It hinges on understanding and navigating the complexities of the process a student goes through, from their initial awareness of your program all the way through to their graduation, and identifying where students can get stuck, or worse, drop off. 

    When it comes to enhancing the student journey, I’m often asked, “Where is the best place to start?” To that end, this article dives into some of the most common areas for improvement. Focus on these areas and you’ll be on your way toward delivering a stand-out student experience. 

    This article explores:

    Common Bottlenecks in the Student Journey 

    Institutions aiming to enhance the overall student experience need to understand where students tend to get stuck. By pinpointing these bottlenecks, your university can devise strategies that streamline the journey and boost student engagement and retention. Some common points of friction in the enrollment process include: 

    Top of the Funnel: Driving Awareness               

    Every student journey begins with awareness, but getting potential students to visit your institution’s website to gain awareness of its programs can be a stumbling block. Many universities face challenges due to poor audience targeting, ineffective creative strategies, or a lack of investment in organic channels like websites and content strategies. 

    If your awareness efforts are falling short, your potential students won’t land on your university’s digital doorstep. This means opportunities to engage and inform them go untapped, which sets the stage for a cascade of engagement issues downstream. 

    It’s called an enrollment funnel for a reason — if you don’t attract enough qualified traffic at the top, the bottom of your funnel will fall short of your goals. 

    Mid-Funnel: Generating Interest

    Let’s say your awareness efforts are working, and your brand, story, and program marketing tactics are finding prospective students. Once these prospects are aware of your institution and have visited your site, the next challenge is to convert them into active inquirers. In other words, getting them interested enough to raise their hand by filling out a form, contacting an enrollment advisor, or even starting their application. 

    This stage often suffers from two main issues: 

    If your paid ads told one story and your website tells a totally different one, it can be a turnoff for prospective students. If the content does not resonate with potential students’ academic aspirations, they are less likely to take the next step. If you’re not highlighting what makes an education at your institution truly unique or how it connects to your target audience, it’s likely that your content won’t resonate, even if you did identify the right audience. 

    Bottom of the Funnel: Growing Application Submissions

    What’s every enrollment leader’s least favorite word? Melt. Even after marketing to the right audience and generating inquiries, there’s often a drop-off before the application stage — commonly known as the application melt. 

    This is a delicate phase, where bad strategy moves and overly clunky processes can cause big problems. This could include generic follow-up communications that fail to engage the interests of prospective students, a lack of personalized experiences that can make students feel valued, or insufficient time spent nurturing and managing these warm leads. Each of these factors can lead to a significant reduction in the number of completed applications.

    Methods to Identify Student Experience Bottlenecks 

    Now that we’ve covered the most common bottlenecks, let’s talk about how to identify where these bottlenecks are showing up in your student experience. Once you identify them, you can target improvements effectively and efficiently. Methods to identify bottlenecks include: 

    Benchmarking               

    A powerful starting point for identifying pain points is benchmarking your institution’s performance against your peers or similar programs. Benchmarking involves a comprehensive comparison of your processes, outcomes, and student satisfaction levels to those of other institutions. 

    By evaluating where you stand in relation to your peers, you can identify specific areas where you lag behind. Benchmarking provides a clear, external perspective on your institution’s relative strengths and weaknesses, guiding you toward the most impactful areas for enhancement.

    Leveraging Internal Data

    Once you understand the external picture, you can dive in internally. Your internal data is an invaluable resource for tracking the effectiveness of changes in the student experience. By analyzing metrics such as enrollment rates, drop-off points, and student feedback before and after implementing changes, you can gauge their impact. 

    This approach helps you identify which efforts are helping the student experience and which aren’t, allowing you to make data-driven decisions. It also enables you to adapt your strategies dynamically, continuously improving the student journey as students’ needs continue to evolve. 

    Intuition and User Testing

    As we all know, data alone isn’t enough. Intuition and direct feedback play a crucial role in creating the full picture of your student experience. Conducting user testing sessions in which potential or current students navigate your enrollment process can reveal obstacles that data might not capture. This can be as simple as a conversation or as intricate as a survey.

    Additionally, personally walking through each stage of the student journey yourself can provide you with insights into the emotional and practical challenges prospective students face. Think of it as acting like a secret shopper — fill out an inquiry form and see what happens. This method helps you uncover hidden roadblocks that might not be evident from quantitative data alone, adding a human element to your analysis.

    Fixing Bottlenecks With ICE Scoring 

    Now that you’ve got a list of bottlenecks to fix, you need a system to prioritize them. This next critical step ensures that you properly allocate your time and resources. The ICE scoring framework, which stands for impact, confidence, and effort, is a structured approach to evaluating potential fixes and deciding which ones to tackle first. 

    Impact              

    The first step, impact, involves evaluating how much a potential fix could enhance the student experience. 

    Fixes that address issues at the top of the funnel, such as increasing awareness and initial engagement, often get a high score because they can influence the largest number of prospective students. The more qualified prospective students you can get into your enrollment funnel, the more you’re likely to enroll. 

    By prioritizing high-impact fixes, you can see substantial improvements in overall student engagement and satisfaction.

    Confidence

    Confidence measures how certain your institution is about the effectiveness of a proposed fix. This assessment is based on evidence from user testing, adherence to best practices, personal experience, and insights from experts in the field. 

    For example, if you get a large volume of inquiries outside of business hours, you can give a high confidence score to an effort that would engage students at any hour, like Onward or a chatbot. 

    A high confidence score indicates a strong belief that the fix will achieve the desired outcome, reducing the risk associated with resource allocation. You are more likely to succeed when you base your decisions on robust, tested solutions.

    Effort

    The final component of the ICE framework is effort, which estimates the time, financial investment, and organizational energy required to implement a fix. This step also considers the level of internal buy-in necessary to move a project forward. 

    Effort scoring helps you understand the resource demands of each potential fix, allowing you to consider its feasibility against its expected benefits. Implementing a new learning management system (LMS) is a huge project that requires organization-wide input and execution. This equals a high effort score. Refreshing your creative assets? Much less effort. 

    Prioritizing fixes that require reasonable effort but offer significant impact can lead to more sustainable and effective improvements.

    Implementation and Iteration in the Student Experience 

    Improving the student experience is not a one-time thing. It’s an ongoing process that demands continuous attention and optimization. As your institution implements changes,  you’ll need to monitor the effects and iteratively refine your efforts based on the outcomes. 

    Monitoring Results

    The first step after implementing any change is to closely monitor the results. Key performance indicators (KPIs), such as cost per lead, application melt, enrollment numbers, student retention rates, and satisfaction scores, are a gold mine. Continuous monitoring validates the effectiveness of new strategies and highlights areas that may require further attention. 

    Rinse and Repeat

    Once the initial results are known, the next step is to apply the ICE framework again — this time to any new bottlenecks or existing issues that were deprioritized in earlier rounds. This iterative approach ensures that your resource allocation remains dynamic and responsive to the evolving needs of your students and your institution. 

    Ready to Improve Your Institution’s Student Experience

    At Archer Education, we understand the transformative power of full-funnel data visibility when you’re improving your student experience. Our commitment to transparency and knowledge sharing drives our partnerships with colleges and universities, helping higher ed leaders and marketers exceed their online learning growth and enrollment goals. 

    Our experienced team is adept at identifying and addressing the bottlenecks that can hinder student journeys, utilizing strategies like those outlined in this article to maximize impact. By applying the ICE framework, we help institutions prioritize and implement improvements that significantly enhance the student experience. 

    If you’re ready to transform your student journey and achieve remarkable outcomes, contact our team today, and explore how our offerings can bring your educational goals to fruition.

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  • Impact of Technology on Student Retention Report

    Impact of Technology on Student Retention Report

    A report from your end users

    In partnership with Inside Higher Ed, Collegis surveyed 450 students to gauge the impact of higher education technology on both their learning experiences and opinions of the school. Higher ed leaders will want to read our report, “Tech Troubles: How Technology-Student Interactions Impact Retention,” to dive deeper into how technology environments can help (or hinder) the student journey.

    Students raise high-stakes concerns

    While our study indicates colleges and universities are succeeding in some aspects of technology usage (digital communications, for one), the results also exposed several areas where technology hurdles are damaging, or even disastrous, to the student experience:

    • Website application hurdles: A quarter of students report some level of difficulty.
    • No internet, no class? Technical issues cause distractions and lost class time, both on and off campus.
    • Retention at risk: Over 40% of students who experienced tech issues question whether to continue their education at the institution.

    Plus! Included in the report are reactions to the findings from higher ed leaders. They share the top challenges their schools face in addressing the issues raised by students.

    Download the report for summaries by topic, stand-out results from audience segments, charts that show the intensity of student sentiment, and recommendations for technology investments to improve student success.

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  • From no qualifications to a first-class degree in nursing – Joannne’s inspirational story – ALL @ Liverpool Blog

    From no qualifications to a first-class degree in nursing – Joannne’s inspirational story – ALL @ Liverpool Blog

    My name is Joanne Henry and started Go Higher in 2018 as a mature student. I left school with no formal qualifications and since then had always worked in the retail sector. I always looked back and wished I had done better at school, but truth be told, whilst suffering the bereavement of my mother whilst still young at age 13 so unexpectedly, I had experienced some mental health difficulties and had lost all interest in doing well on my exams.

    Later in life, I become dissatisfied with how my life/career was progressing and applied for college to complete my level 2 in English and Maths. However, before being accepted, I had to sit an exam and was advised after this that unfortunately, it was believed I was not capable of sitting my level 2 in both subjects and that they could not accept me at the time. I found this extremely upsetting but accepted it and went back to my everyday employment within retail.

    It was a year after this that a friend had recommended Go Higher to me, at first, I didn’t quite believe that with no formal qualifications I could attend any university never mind one as prestigious as the University of Liverpool. My friend encouraged me to apply like she had, so I did. Shortly after, I received a letter inviting me for an interview and a test, I was filled with sheer dread after my last experience! On the day I contemplated not attending and ringing with some excuse due to my fear of being rejected, but I decided to go along and see what happened…

    That was when I met with a tutor from Go Higher for my interview who was warm, friendly and welcoming. My immediate dread subsided, and I was put at ease. I explained the reasoning for leaving school with no formal qualifications and I was given a big hug. I was then asked to sit the test. I did what I could and thought, well, it is what it is, if it is meant to be it will be.

    To my sheer astonishment, I received an acceptance letter. I was so proud of myself. I started the course which is and was life changing, the tutors, the course content, the lovely cohort I was with, it was all thoroughly enjoyable. The year went so quickly and after completing Go Higher, I started to believe in my own ability and my confidence had increased drastically. I then applied for a degree in mental health nursing, something which I felt passionate about, helping others who experience mental illness. I was surprised when I received the acceptance letter and commenced my 3-year journey to become a registered mental health nurse. I finished with a first-class honours degree and began my career in the NHS helping others.

    Go Higher provided me with the self-belief and confidence which I believe I would never have gained if I wasn’t for the lovely people who took a chance on me that day. I owe so much to Go Higher, and I hand on heart, encourage anyone who is considering starting higher education as a mature student not to hesitate, apply it’s never too late!

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  • Thank you to the Go Higher team for allowing me to write a blog and share my amazing experience on the Go Higher programme! By Gary Singh – ALL @ Liverpool Blog

    Thank you to the Go Higher team for allowing me to write a blog and share my amazing experience on the Go Higher programme! By Gary Singh – ALL @ Liverpool Blog

    I am thrilled to share my heartfelt gratitude to the University of Liverpool for offering the Diploma for Go Higher Programme – a remarkable initiative designed to open doors and beacon of hope for those who, due to various reasons, have been unable to pursue their educational goals and have had to suppress their ambitions.

    My name is Gary Singh, and I want to share my journey with you, a journey that has been filled with challenges, resilience, and hope. In 2004, my plans to become a solicitor were shattered by the sudden passing of my father. I had to start working, and unfortunately, I faced exploitation by corrupt politicians in India, making it nearly impossible to chase my dreams. Every attempt to resume my education was met with rejection due to the gap in my studies. After seeking asylum in the UK, I reached out to the University of Liverpool, hoping to enroll in a degree program because of the plenty of time available to me. Unfortunately, again, I was told that the gap in my education prevented direct entry into a degree course. However, Go Higher Team introduced me to the Go Higher Diploma program, a pathway that would enable me to pursue a degree. This news reignited my optimism and belief that I could achieve my dream of becoming a solicitor to serve society, just as I had hoped for as a teenager.

    I was fortunate enough to receive scholarships from the University of Liverpool, which were specifically designed for destitute students like myself, as I am not permitted to work as an asylum seeker. Even as a mature student, I found the friendly, multicultural atmosphere at the University of Liverpool very welcoming. My classmates, both younger and older, were incredibly supportive. Despite English being my second language and the initial challenge of understanding new accents, I can comprehend about 80% of my tutor’s lectures and make up the rest by utilizing lecture slides and class recordings available on the Canvas site. I started my first assignment with marks well above passing, and with unimaginable support from my tutors, I received an A grade on my last assignment. The dedication of my mentors—James Bainbridge, David Ellis, Barbara Milne, Julia, Sharon Connor, Darryn Nyatanga, Claire Jones, Stephen Kearns, Debbie Hart, and Matthew—along with additional English classes by Will, has been invaluable.

    I have encountered challenges on the path to success, but determination and hard work have allowed me to conquer every obstacle. On the day of the Go Higher celebration, something incredible occurred. I was honored with a personal achievement award, which came as a pleasant surprise. Furthermore, I was accepted into the Law with Business program at the University of Liverpool. This achievement has filled me with excitement and hope as I strive to complete my degree and make a positive impact on society. My aspiration is to become so capable and competent that I can assist those in need.

    Go Higher education means more to me than just personal advancement; it’s a way to think critically for the betterment of society and individuals. Through my Go higher studies, I learned to see society from a different perspective and took the first step toward progress in civilized society. My message to everyone is this: Don’t let your ambitions die in your heart. Give it a try! If your intentions are good, you will find many opportunities, mentors, and friends who are ready to help you. Believe in yourself and take the first step. The journey may be challenging, but the rewards are immeasurable.

    Thank you,

    Gary

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  • From a shaky start to a first-class degree, by Tracy Roberts – ALL @ Liverpool Blog

    From a shaky start to a first-class degree, by Tracy Roberts – ALL @ Liverpool Blog

    Although I was considered quite bright in the small primary school I attended, when I started high school as an undiagnosed autistic child I became incredibly overwhelmed and found the only way to cope with the extra sensory and social pressure was to coast through. I fell behind with work as I spent most of my time just trying to cope with the school environment.

    Having developed an apprehensive relationship with academia, I always hoped I might be able to access university. I had to drop my a-levels in 1995 when I was 18, so I could work full-time and move to a flat when it became obvious I needed to leave my toxic family home.

    After two failed attempts at trying to complete a degree, struggling through a lot of personal hardships, when my youngest started school I decided I wanted one last go. That was when I started Go Higher, in 2018. The incredibly kind, knowledgable, experienced and dedicated staff helped me develop the skills and confidence I needed to finally achieve my lifelong goal of gaining a degree.

    Many of us were particularly scared of the maths component, myself included. I actually ended up falling in love with maths, it is taught in such a well designed and easily accessible way. When my mother who had dementia was entering a severe decline in her condition I found the maths module gave me time to enter a logical mental space and actually helped me cope during an otherwise extremely emotional time. I even used the resources provided for the module to help my daughter develop a new confidence with maths.

    I had a shaky start but thanks to the support and advice I received on the course I ended up being awarded the academic achievement award and 99% in maths, and began my degree with the University of Liverpool in 2019. I faced many more struggles and it took me two extra years, but this time I had everything I needed to push through. No more coasting, the Go Higher provided me with a new confidence and a realisation of what I could achieve. Next week I will be graduating with a first class degree in Evolutionary Anthropology and will be receiving the Evolutionary Anthropology Prize. I have been accepted onto the MSc in Human Evolution, and am working on publishing a paper with one of the professors, based on one of my third year undergraduate assignments. At 47 years old I feel as if life might finally be opening up for me.

    For anyone who felt as if other people had access to a secret book of knowledge on how to develop their academic skills and confidence, the staff of the Go Higher team will help you access that book and guide you through every chapter.

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  • The essential PLUS for returning to learning at Liverpool by Sarah Hanson – ALL @ Liverpool Blog

    The essential PLUS for returning to learning at Liverpool by Sarah Hanson – ALL @ Liverpool Blog

    If you are a mature student, returner to learning or someone who has experienced a disrupted education, you may be anxious about the support available for anyone not familiar with higher education and its challenges.  Starting your higher education journey is one of the most exciting times of your life, but we realise you might have some concerns as well. Whatever they might be, you don’t need to worry as the University of Liverpool offers lots of support.

    Our Student Services team, who offer a huge range of services, including mental health support like counselling, a Mental Health Advisory Service and wellbeing support including self-help guides, workshops and events. They also provide financial advice, including guidance on managing the rising cost of living and support for disabled students through initiatives like Disability Coaches, a peer support service of trained students with lived experience of disability and accessing disability support. Disability Coaches can help with initial enquiries, support plans, obtaining medical evidence and Disabled Students’ Allowance (DSA).

    The Liverpool Guild of Students offer free and confidential advice to all students about the options available to you, covering academic, housing, wellbeing issues and more. Through the Guild you can  access a huge range of Societies, providing a brilliant opportunity to make new friends through shared interests. They also provide schemes like Give It A Go and lots of volunteering programmes, giving you the chance to enhance your student experience.

    From September 2024, Go Higher students will be able to access Liverpool Plus, a brand new post-entry support programme. Including an Enhanced Welcome package, 1-2-1 support with your transition into first year, bespoke events with University services like Global Opportunities and Libraries, and priority access to schemes like the Liverpool Advocate programme.

    With Liverpool Plus, we’ll provide the support you need to make the most out of your time at University

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  • Return to Learn Day 2024 – by Sharon Connor – ALL @ Liverpool Blog

    Return to Learn Day 2024 – by Sharon Connor – ALL @ Liverpool Blog

    Storm Lillian might have been causing chaos across the North West, but nothing could dampen the spirits of everyone involved in this year’s Return to Learn Day. For the second year running, the team at Go Higher invited potential mature learners to experience a full day of talks and tours on campus.

    The day was (high) kicked off on a musical note, with Dr Freya Jarman (below left) leading listeners through the history of the multiple meanings of singing high notes in Western music. Covering everything from Tiny Tim to Barbara Streisand, our visitors quickly warmed to the topic and were keen to share their own insights and experiences. We hardly had time to pause for breath, before Heather Johnston from Sydney Jones Library delivered an informative talk on KnowHow, the University of Liverpool’s skills support service. Go Higher and KnowHow work closely together all year round; we know that many mature students may not have written anything vaguely academic for many years, and may never have used a referencing system – the Study Skills team at Go Higher are there to support your learning throughout the whole course, and KnowHow provide the university wide support for both undergraduate and postgraduate students.

    Lunch provided an enjoyable opportunity for guests to chat informally with not only professional services and teaching staff, but also current and former Go Higher students. Peer support plays a major role in the success of Go Higher, not only within a year group, but more widely as a mentoring system for students to continue that contact even after they have started their undergraduate studies.

    The University of Liverpool is the only university in England with an Irish Studies Department, and Dr Sean Haughey outlined the degree course content, as well as reminding us of just how many Go Higher students decide to study with this close and supportive department. Sean also gave us a taste of the sort of lecture students might expect, asking just how divided society is now in Northern Ireland. Combining contemporary cultural references such as Derry Girls, with recent government polls on schooling opportunities, Sean suggested that social attitudes towards mixed communities are far more positive than are often put forward by politicians and the press.

    Thankfully rain had stopped by mid afternoon, and although it was still too wet to take the campus tour, attendees were welcomed for a guided tour at the iconic Victoria Gallery and Museum in Ashton Street. https://vgm.liverpool.ac.uk/  Our on campus bookstore, Blackwells, kindly offered attendees a discount for any purchases made on the day.

    The afternoon was completed by a lecture from Go Higher’s sociology lecturer, Dr David Ellis (left), who discussed his research in a talk titled ‘Towards a Sociology of Debt: Cultural Change in Britain and Beyond’. David explored the deregulation of banking by the Conservative Party in the 1980s, and the impact that it is still having today. A major point of discussion was what constituted ‘credit’ and how it differed from ‘debt’. There were so many comments and questions following this that we reached the end of the day before we knew it.

    Just in time for visitors to leave, the sun came out – but we hope to see many of them return as students in September.

    White Rabbit image by John Tenniel, from the Project Gutenberg edition of Alice In Wonderland (public domain).

     

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  • How not to be afraid of Maths – a tutor’s story by Stephen Kearns – ALL @ Liverpool Blog

    How not to be afraid of Maths – a tutor’s story by Stephen Kearns – ALL @ Liverpool Blog

    My name is Stephen Kearns and I am the module co-ordinator for the maths module on Go Higher.

    I remember when I was in junior school and would rush home to work on my mathematics book because I loved solving the problems and getting the smiley faces on my work. I always considered myself to be quite clever and thought I’d do really well in school. But, secondary school was a different experience.
    The pupils just wanted to mess around ensuring the teacher spent most of her time dealing with the disturbance rather than teaching the class. Many teachers were absent through illness and substitute teachers struggled to lead the class so the pupils lost interest. It was a difficult environment in which to focus and I struggled. I left school with a couple of GCSE’s and Art A-Level which was all I deserved really, but I knew I should have done better.

    After many insignificant roles in thankless jobs I had begun reading about philosophy, spirituality/eastern philosophy, and physics. I had begun to ask meaningful questions about myself and the world; I wanted more from myself and my life. I decided it was time to retrain and get a career possibly in nursing so I started looking at access courses in Liverpool and came across Go Higher. I am from a poor, single parent family of six and was indoctrinated from an early age to think I was not the sort of person who goes to university. Go Higher was not a path to nursing but it taught a variety of modules including philosophy and so I applied thinking I wouldn’t even get accepted. But I got an interview and I remember the day clearly, I parked my car on Grove street, walked past Abercromby Square which looked beautiful in the spring sunlight with the trees in blossom, and nervously made my way to a large Georgian building which was a buzz of student activity. I sat in a dark oak wood room overlooking Abercromby Square wandering if I had made the right decision but the tutor who interviewed me made me feel valued for my life experience and dedication and not looked over because of my lack of academic qualifications. From this point on I never looked back. After completing Go Higher I stayed at University of Liverpool to complete my philosophy degree exceling at formal logic which is a mathematical based system of argumentation. I stayed at Liverpool for master’s degree focussing on ethics, the environment and technology. I am currently a PhD student focussing on the moral status of synthetically generated organisms in a Kantian framework, something I would not have dreamed about before I started Go Higher.

    I have worked in several secondary schools and the difficulties I faced in my education are still there. When I started teaching on Go Higher the academic literature on mature student learning of mathematics supports a flipped learning strategy so we redesigned the course to best fit the mature student learner. Learning math on Go Higher is not like school learning, there is a staff team to deliver 1:1 teaching, students have access to all the material at the start of the semester so they can go at their own pace, we have weekly quizzes for students to test themselves and for tutors to check how they’re progressing, and most of all it’s fun! The mathematics module is one that scares mature students the most but it not like mathematics at school, and once students get past that initial reservation it is great to see them understand this, enjoy it, and flourish. It is brilliant to see how many students end up enjoying mathematics on Go Higher, but it’s not surprising as that is why we structured the module the way we have, and it does work. Our pass rate is exceptional but that’s because students are willing to learn the subject and that is all down to them. Last year I went to the graduation of a former student who passed his History degree. He came to Go Higher hating mathematics but he was willing to put in the work and now he has a whole new life ahead of him. Go Higher could change your life if you are brave enough to give it a go.

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  • Go Higher – a true sense of community and support, by Skye Brocklebank – ALL @ Liverpool Blog

    Go Higher – a true sense of community and support, by Skye Brocklebank – ALL @ Liverpool Blog

    I joined the GoHigher programme at just 19, I had always wanted to opportunity to be able to help others and wanted to serve justice and after doubting my self, it gave me an opportunity to follow my dream. I didn’t think I was capable of Law after leaving  school so took an NVQ route and planned on going into engineering.

    As a woman in STEM, it was extremely difficult to be taken seriously, so I thought, why not just put the shift in to do what I really wanted to do? Not only did I get into my goal university studying my dream subject, but I for the first time enjoyed learning, I felt a real sense of community and belonging in GoHigher, with students from different backgrounds and life experiences; it really is a shared learning experience with your peers. You’re all in it together and everyone in my time at GoHigher was incredibly open minded and accepting, with that being the tone set for the environment.

    The Go Higher teachers adore the subjects they teach and it really inspires people and makes the learning experience extremely enjoyable and rewarding. The broad range of subjects that are taught on this course are incredibly thought provoking and eye opening. I was able to engage in creative subjects that I know and love such as literature and arts and cultures, and also be intrigued by philosophy and social sciences, I also found a new liking to maths, which I always struggled with at school. The patience and support from all GoHigher staff is outstanding and all teachers, lecturers and professors should take a leaf out of their book.

    Image by Freepic

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