Category: Student Success

  • 3 Tips to Improve Student Mental Health

    3 Tips to Improve Student Mental Health

    Reading Time: 3 minutes

    This post is a modified version of an article that originally appeared on the Cengage EMEA “Unstoppable Minds Blog.”

    As Mental Health Awareness Month comes to a close, we’re highlighting insights from someone who’s been in students’ shoes. While studying psychology at Queen Mary University of London and serving as a Cengage EMEA Student Ambassador, Roya Mohamed shared three simple but powerful tips to help students take care of their mental health.

    I remember my first year at university. All of the new friends I made, the exciting modules I took, the societies I joined, my first time living away from home, learning how to cook and how to save money. It was such an exciting time full of adventure and new beginnings. I learned so much about myself and the world of adulthood. However, I also remember the all-nighters, the breakdowns, the tears, the times I almost gave up, the sacrifices I made and the feelings of loneliness and exhaustion I had. Being a student is not easy I would know — and the increasing academic and societal pressures cause a strain on our precious mental health. Being thrown into the deep end during my first year caused my mental health to plummet and I fell into a deep depression where I had to go to therapy. It was a bleak time in my life and for a while I didn’t know how to get out of the negative cycle I was in. But I did — hooray! There were a couple of changes I made to my daily routine that notably improved my wellbeing and stopped me from ever going back to that period of darkness. Follow these steps to start taking control of your mental health and wellbeing:

    1. Scheduling

    Not having a daily schedule can leave students feeling overwhelmed and unprepared. This can cause feelings of stress which can contribute to poor mental health. Planning time for revision, relaxation, hobbies, friends, family and sleep really helped to create a routine in my life and to avoid the anxiety I used to have about completing everything on my to-do listHowever, it will take time to adapt and follow a routine. But having a structure to your life will make you feel less worried and we all know that worrying does us no good.

    1. Positive self-talk

    This is a psychological strategy that you can use to increase your self-esteem, confidence, self-love and positivity. How do you do it? The clue is in the name! This technique involves talking positively to yourself, praising your achievements no matter how big or small they are and motivating yourself with words of affirmation. Being kind to oneself is a crucial step to maintaining good mental health. For example, when I received a grade that I wasn’t happy with, I would say to myself, “Roya, that was a very difficult exam and you still scored above the class average, you should be really proud of yourself!” At first it felt weird doing this, but you begin to internalize the thoughts and quickly realize how good it makes you feel!

    1. Sleep

    We all know that students have a tricky relationship with sleep. It is recommended that university students sleep for 7-9 hours a night. This can prevent you from feeling fatigued, sleepy, having low concentration levels and becoming irritable. However, we commonly see students pulling “all-nighters” where they sleep very little — or not at all — in order to complete an academic task. I don’t recommend this at all. When it comes to revising, all-nighters are practically useless. This is because our sleep cycle at night consists of four cycles, each lasting 90 minutes. In each stage of the cycle, our body and brain rejuvenate in different ways. One area that is affected is our memory of that day. If you don’t go through the four cycles, then the hours of revision won’t be “consolidated” into your memory — moved from short term to long term memory. This causes stress and regularly losing sleep can contribute to poor mental well-being. Once I began to sleep enough, I really saw how it improved my life.

    These are just some of the changes I began to make which took my mental health out of the darkness I was in and back to the bright old me!

     

    Roya Mohamed was a former Cengage Student Ambassador studying psychology at Queen Mary University of London.

    Roya shared three meaningful student mental health tips that can help improve overall well-being. If you think these tips might be impactful for your students, share this article and also check out “5 Ways I’m Building Connections With My College Peers” by Pranav Harwadekar, a junior at Texas A&M University.

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  • connecting-with-peers-in-college-5-ways- The Cengage Blog

    connecting-with-peers-in-college-5-ways- The Cengage Blog

    Reading Time: 4 minutes

    May is Mental Health Awareness Month, a time to elevate conversations around mental wellbeing and reduce the stigma that surrounds it. In recognition, we’re sharing stories directly from students who are navigating the pressures and facing the challenges of higher ed life today.

    One of those students is Pranav Harwadekar, a junior at Texas A&M University. Here’s Pranav’s perspective, in his own words.

    The power of connection

    If there’s one thing I’ve learned as a college student, it’s that connection isn’t just helpful, it’s healing. In the middle of exam stress, academic pressure and juggling 12 open tabs of assignments (and let’s be honest, at least three of them are YouTube, Instagram and Tiktok), having people around you — friends, study partners or just someone to grab a coffee with — can make all the difference.

    Connection isn’t a one-size-fits-all thing. Some people find it during big events, others in quiet moments. As a student navigating a hectic schedule full of coding projects, data analysis and meetings (shoutout to the group projects that always start at 9:00 PM), I’ve had to find creative ways to build community. And in doing so, I’ve realized it’s not just about making friends but about protecting mental health and helping others do the same.

    So, here are five real ways I’ve been fostering connections with my peers, and why they’ve made college feel a little more human.

    1. Group chats that turn into lifelines

    Group chats usually start as the go-to place for messages like, “Wait…when is this due again?” or “Anyone understand question four?” But over time, something funny happens — they evolve. What began as an academic safety net in my computer science classes slowly morphed into a space where we actually talk. We rant when a project takes five hours longer than expected, laugh (gently) about who’s been making good use of extensions and spiral together when the exam review sheet drops and it’s 12 pages long.

    Those chaotic late-night messages, the random hot takes on campus food and the “I give up, I’m switching majors” jokes? They bond us. There’s something comforting about knowing you’re not the only one losing it over a bug that shouldn’t be there.

    2. Volunteering for a shared cause

    One of the most meaningful ways I’ve built connections is through giving back. Whether it was organizing events with UNICEF or volunteering at Hope Health Care, I’ve learned that shared purpose creates real bonds. At Texas A&M, I joined the Engineering Honors Executive Committee. One of the events we take the most pride in is The Big Event — where over 15,000 “Aggies” step out to serve the local community in a single day of service.

    There’s something powerful about rolling up your sleeves next to someone, whether you’re painting fences, planting trees or just picking up trash. You start out as strangers, but by the end, you’ve shared laughs, swapped stories and worked towards something bigger than yourselves. Service naturally opens the door to honest conversations and, often, unexpected friendships.

    3. Making space for real talk

    Some of the best conversations I’ve had in college didn’t happen in classrooms or club meetings. They’ve happened on the walk back from class, while sitting outside the library or in a dining hall when someone casually asked, “How’s everything going?” One time after a brutal week of exams, I admitted to a classmate that I was completely burnt out and questioning if I was even cut out for this major. Instead of brushing it off, they nodded and said, “Same.” That moment of honesty sparked a 30-minute conversation about stress, expectations and feeling like we were just trying to stay afloat.

    I’ve learned that being vulnerable about things, like imposter syndrome, burnout or just needing a mental break, often gives others permission to open up too. It doesn’t always have to be deep. But carving out space for real conversations can turn casual classmates into people you genuinely trust.

    Mental health isn’t just about crisis moments. It’s also about those small check-ins. A simple “How are you doing — really?” can go a long way.

    4. Saying yes to the spontaneous stuff

    Some of the most meaningful connections I’ve made came from saying “yes” to the random stuff: A late-night walk to the campus food truck. A last-minute invite to play spikeball on the quad. A spontaneous movie night where half of us fell asleep mid-way through.

    College is full of moments that don’t feel significant at first. They become the ones you remember because they weren’t forced. They were real. It’s easy to say, “I’m too busy” or “Maybe next time.” But leaning into those little, unplanned hangouts has helped me find people who make the stress feel lighter and the experience way more fun.

    Sometimes, connection starts with just showing up.

    5. Celebrating the little wins together

    College can feel like a never-ending cycle of deadlines, exams and late-night study sessions. It’s easy to stay stuck in survival mode — just pushing through one task after another. That’s why I’ve made it a habit to pause and celebrate the small stuff: finishing a tough project, surviving a brutal week or even just showing up when it was hard to.

    Sometimes that celebration means grabbing dinner with friends, playing spikeball until the sun goes down or spontaneously turning someone’s dorm into a cricket ground. These moments might seem small, but they remind us to slow down and actually enjoy the experience. When we celebrate the little wins together, the big challenges feel a lot more manageable.

    Why this matters (especially in May)

    College can feel isolating at times. And Mental Health Awareness Month is a powerful reminder that we’re not meant to navigate it all alone. The truth is: connection doesn’t have to be big or complicated. It can begin with something as small as a “You good?” text, a shared laugh over a meme or sitting next to someone new in class.

    When we make space for each other — through the small things — we build something bigger: resilience, community and a sense that we belong. Every time we show up for someone, or let them show up for us, we help create a more supportive and compassionate campus.

    And if you’re reading this and feeling even a little disconnected — I get it. I’ve been there too. But trust me: connection often starts with a tiny step. Say yes to that invite. Send that message. Sit down at the crowded table. You might be surprised by how much better things feel when you do.

    Written by Pranav Harwadekar, a junior computer science honors major at Texas A&M University.

    Are your students having trouble connecting with peers in college? Share Pranav’s article for inspiration. Plus, check out an additional student’s perspective on navigating the “College Life Crisis.”

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  • Alumni Connection and College Student Satisfaction

    Alumni Connection and College Student Satisfaction

    Julie Bryant

    This post was co-authored with Julie Bryant, Vice President for Student Success at RNL. Julie oversees the RNL Satisfaction-Priorities Surveys used by colleges and universities nationwide. She provides service to educators by assisting them in determining relationships between perceptions of importance and satisfaction of students, special populations, campus personnel, and the parents of currently enrolled students. Julie identifies ways these data can inform retention planning and be shared with the campus community. She also oversees the annual national reporting and trend analysis of these data.

    Collaborating with 21 institutions as part of our second annual National Alumni Survey was a privilege. Nearly 51,000 alumni participated, and from their direct feedback, we learned more about what inspires their volunteer activity, what is likely to motivate future engagement, generational trends, and how student debt impacts charitable giving.

    We also invited alumni to share more about their satisfaction with and current connection to their respective alma maters. Survey responses confirm what feels intuitive: Alumni with a favorable student experience are more likely to feel connected to and give back to their alma maters.

    Student satisfaction makes a major difference in the likelihood to give

    Alumni who report feeling “very satisfied” with their student experience and the education they received are up to 40x more likely to have donated to their alma mater in the past year than their “neutral” counterparts, and up to 80x more likely than those who report feeling “not very” or “not at all” satisfied with their student experience and the education they received.

    Of the eight insights highlighted in this year’s report, this strong correlation between student satisfaction and alumni giving feels important for advancement teams to share with colleagues across departments, campus stakeholders, and executive leadership.

    Alumni satisfaction and connection are shaped long before graduation. The interaction students have with faculty, staff, advisors, coaches, and the administration sets the groundwork for satisfaction, affinity, and a philanthropic relationship post-graduation. Therefore, the responsibility of improved alumni engagement, participation, and giving can’t rest solely on the shoulders of the advancement division. It’s a team sport (or should be).

    Increasing student satisfaction can lay the foundation for long-term alumni engagement

    This research study underscores the importance of influencing student satisfaction while students are enrolled in order to build strong, long-term alumni engagement. Through RNL’s Student Satisfaction Inventory (SSI), we measure student satisfaction and priorities, showing how satisfied students are as well as what issues are important to them. This is actionable data that colleges and universities can use today to inform and shape improved student programming and outreach.

    The results from the SSI clearly identify institutional strengths (areas of high importance and high satisfaction) that can be celebrated with current students, alumni, and as part of the recruitment process. Institutional challenges are also clearly noted. Challenges are areas that are still very important to current students, but where they may be more dissatisfied. Identifying these areas provides direction to campus leadership, as they prioritize areas for improvement to show students their feedback matters and that the institution is working on their behalf. By gathering and acting on student satisfaction data, colleges and universities can show that they value students and help set the stage for ongoing engagement.

    Through our RNL research, we have found that items related to campus climate and how students feel about being on campus are among the strongest indicators of overall student satisfaction and ultimately student retention. When institutional leadership works to change the experience or the perception students have around areas such as “it’s an enjoyable experience to be a student on this campus,” “the institution cares about me as an individual,” “I feel a sense of belonging here,” and “tuition paid is a worthwhile investment,” they can begin to see an impact on the long-term relationships ideally established between the student (future alum) and their alma mater.

    Four things you can do to increase alumni connection

    Blog on student satisfaction and alumni connection: image of a line of graduates in cap and gown.

    Good friend and strategic advisor on this project Howard Heevner is a fan of disrupting—leaning into new ways of genuinely connecting with students and alumni alike. He challenges fellow practitioners and leaders to:

    • Gather direct feedback and actively listen to learn what alumni need to feel our institution is a viable home for their philanthropic support.
    • Instead of touting institutional loyalty to inspire financial support, let’s build relationships that provide mutual value to both the individual and the institution.
    • Find new ways to support donor passions, choice, and self-determination in giving at all levels to attract a larger, more diverse set of donors.
    • Redefine philanthropy so that it is broader and more inclusive, recognizing gifts of service as well as financial gifts.

    If you haven’t done so recently, engaging students and alumni through a survey project is an important first step. Do you have budget dollars left to spend this spring? Looking for fresh feedback and useful qualitative data from the audiences you serve to help inform planning for the new fiscal and academic year ahead? If you’d like to learn more about RNL’s survey instruments, please reach to Julie Bryant (Student Satisfaction Inventory) and Sarah Kleeberger (Alumni Survey).

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  • “The accreditors are coming!” 4 ways to use student satisfaction scores to prepare

    “The accreditors are coming!” 4 ways to use student satisfaction scores to prepare

    Does your campus fully utilize its student satisfaction scores at accreditation time? As a reminder, regular assessments of student satisfaction provide data for four key institutional activities:

    • Retention/student success
    • Strategic planning
    • Recruiting new students
    • Accreditation documentation

    The accreditation process can be time-demanding and stressful for your campus staff and leadership, yet it is essential to complete on the designated cycle. And while the official process is something you address once every decade, regularly gathering data from your students and maintaining proactive processes can make the official requirements go much more smoothly.

    My colleague Charles Schroeder likes to say that during self-studies, people on campus begin running around gathering data and shouting, “The accreditors are coming! The accreditors are coming!” To avoid this reaction, our recommendation is don’t just assess student satisfaction as part of your self-study, but assess student satisfaction on a regular cycle, once every two or three years (if not annually).

    4 ways to use student satisfaction scores to prepare for accreditors

    How can you use data from student satisfaction surveys in your accreditation process? I have four suggestions for you.

    1. Match the survey items to your accreditation requirements. As a resource for you, we have mapped the individual items on the Ruffalo Noel Levitz (RNL) Satisfaction-Priorities Surveys (including the Student Satisfaction Inventory, the Adult Student Priorities Survey, and the Priorities Survey for Online Learners) to the individual criteria for all of the regional accreditors across the United States. You can download the relevant mapping document for your survey version and region here. By seeing how the items on each survey are mapped to the regional accrediting agency requirements, you can take  the guesswork out of determining how the student feedback lines up with the documentation you need to provide.

    2. Respond to student-identified challenge items. The RNL Satisfaction-Priorities Surveys identify areas of high importance and low satisfaction as challenge items. These are priority areas for improvement based on the perceptions of your students. By actively working to improve the student experience in these areas, you can potentially improve overall student satisfaction, which studies have correlated with better individual student retention, higher institutional graduation rates, higher institutional alumni giving, and lower loan default rates. Improvements in these areas are going to look good for your accreditation.

    3. Document your student-identified strengths. The RNL Satisfaction-Priorities Surveys also reflect student-identified strengths, which are items of high importance and high satisfaction. These are the areas that your students care about, and where they think you are doing a good job. Mentioning your strengths to your accreditors helps to position you in a positive light and to focus the conversation on where you are meeting or exceeding student expectations.

    4. Show improvements over time. As indicated earlier, student satisfaction surveys should not be a “once and done” activity, or even an activity done just once every five to ten years. The institutions we work with which assess student satisfaction systematically every two or three years, and actively work to improve the student experience in the intervening years, are seeing student satisfaction levels increase year over year. This process shows your commitment to your students and to your accreditors, and reflects that continuous quality improvement is valued by your institution.

    Ready to learn more?

    Are you ready to regularly assess student satisfaction? Are you interested in connecting the results to your accreditation criteria? Do you want to learn more about moving forward with a satisfaction assessment? Contact RNL with any questions you have and we will look forward to assisting you.

    Note: This blog was originally published in November 2016 and was updated with new content in May 2025.

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  • student-mental-wellbeing-college-life-crisisThe Cengage Blog

    student-mental-wellbeing-college-life-crisisThe Cengage Blog

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    May is Mental Health Awareness Month, a time to elevate conversations around mental wellbeing and reduce the stigma that surrounds it. In recognition, we’re sharing stories directly from students who are navigating the pressures and facing the challenges of higher ed life today.

    One of those students is Ruby Adamowicz, a sophomore at Isenberg School of Management, University of Massachusetts, Amherst. Here’s Ruby’s perspective, in her own words.

    The right direction

    I’m nearing the end of my sophomore year of college, and I can still confidently say that I have absolutely no idea where I’ll end up after graduation. I see my peers landing internship offers and studying abroad — even my own roommate has a full-time job offer set for her once she graduates.

    Now, I’m not saying that I’m coasting through college. Trust me, I have put in the work. But I’ve also realized that success does not look the same for everyone. We’re all moving through life at our own pace. I always remind myself that some people find themselves as undergrads, some as post-grads and many are simply still trying to figure out who they are, which is normal and okay.

    This brings me to the question that’s almost always in every student’s head: “Am I headed in the right direction?”

    Second-guessing first-year decisions

    For me, I have always struggled with finding my passion and figuring out what jobs align with my major. It’s like a mental battle. I’m constantly asking myself: “Am I doing this because I genuinely love it, or is it just what makes the most sense?”

    I consider myself extremely fortunate that I was a freshman while both of my sisters were seniors at the same school. In all honesty, they were the ones who encouraged me to major in marketing. In my high school mind, following in their footsteps was what made the most sense. I figured I would know what classes to take, how to find an internship and have some overall guidance during my first year. And it seemed like the smart choice. Business is so broad and allows you to be creative. But, two years in, I still second-guess whether this is my “passion.”

    Figuring things out – one day at a time

    There are days when I feel inspired and even motivated to work on social media projects and brainstorm my entrepreneurial ideas. Other days, I feel like I’m going through the motions — just checking off my tasks for the day. Sometimes, I’m inspired to plan out my goals, update my resume and have a strong sense of where I want to be post-grad. There are also times when I feel like I’m stuck, almost like a fish out of water. And that’s okay. I’ve learned that “figuring it out” doesn’t mean that your life will fall into place that same day. It means taking small steps, such as talking to your professors, stepping out of your comfort zone, joining clubs, being social and challenging yourself.

    Follow your own path

    What I’ve come to learn during my time at college is that nobody has it all figured out — even your classmate who has 500+ connections on LinkedIn and is posting about their summer internship.

    We’re all experiencing college for the first time and trying to figure out what to do to be happy. There are ups and downs, but you can take it one day at a time. If you’re reading this and are feeling lost, confused, behind or even stuck, I’m here to remind you that it is so normal. It’s a feeling that comes from comparing yourself to people who are on a different path than you. As the saying goes, “Comparison is the thief of joy.”

    What now

    Honestly, this is a great question that I try to answer each day.

    Life is not one straight line. It’s everyone’s first time living, trying to navigate what the world has to offer. But the more you show up and put yourself out there, you’ll find what life has for you. College is not a race to be employed. It’s a chance to figure out what makes you feel happy.

    Apply for the internship you feel underqualified for, make friends with new people and take advantage of all the opportunities possible.

    So, I will leave you with this. If you’re feeling lost and keep asking yourself, “Am I doing enough?” — you are not alone.

    Take it one day at a time.

    Written by Ruby Adamowicz, sophomore marketing major at the University of Massachusetts, Amherst and Cengage Student Ambassador

    Do you see some students struggling with their mental health? Let them know they’re not alone. Share this article and explore additional articles about student mental wellbeing.

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  • Career-Talk-Embracing-Career-Change-and-finding-your-passion- The Cengage Blog

    Career-Talk-Embracing-Career-Change-and-finding-your-passion- The Cengage Blog

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    Our Career Talk Series invites faculty, former Cengage student ambassadors and Cengage employees to share their unique journeys into their current roles, highlighting the motivations that guided them.

    Each talk delves into the unexpected twists and turns that shaped their paths, offering valuable insights and lessons for students as they think about their own future careers.

    For this Career Talk discussion, we’re excited to share the experiences of one of our own Cengage leaders. We spoke to Charlotte McLaren, Senior Director of Product Marketing at Cengage Group, whose career in higher education, stretching back over 20 years, has taken her in many directions and given her a deep-rooted sense of appreciation for learning.

    Where it began

    Charlotte has been at Cengage Group for eight years.

    After graduating from The University of Sydney in Sydney, Australia, Charlotte accepted a teaching position at a further education college in Northeast England.

    Witnessing her manager’s unwavering compassion and commitment to the students they taught, Charlotte was inspired and motivated to double-down on her own teaching experience. She completed eight weeks of an intensive training course back in Australia to become a secondary music teacher.

    Changing direction

    Sometimes, it can take time before we realize where our true passion lies. Charlotte was teaching violin and voice and suddenly realized that she wanted to be able to help more than just the students she taught. She went in search of other jobs in education and found herself falling for a different side of higher ed — publishing. After working as a successful sales representative for two and a half years in the state of Queensland, Australia, she realized again that it wasn’t quite the right role for her. She wanted to connect the dots to drive not just sales, but the products and stories themselves. When the opportunity arose to join a marketing team as a Portfolio Marketing Manager for STEM and HSSL (humanities, social sciences and languages), she jumped at it. And things just grew from there. She transitioned into various marketing roles, eventually leading her to move to New York City before landing her first role at Cengage Group as Marketing Director of MindTap. She’s been collaborating with and inspiring those around her ever since.

    We don’t know how she does it

    During Charlotte’s time at Cengage, she’s seen and done it all. Working in various marketing roles, she’s skillfully managed and overseen our online learning platforms and digital learning solutions, from MindTap and WebAssign to our Cengage Read mobile app and now our AI products.

    In her current role, she heads up our U.S. product and platform marketing teams, working closely with external and internal-facing portfolio and product marketing managers across key disciplines. These include STEM, B&E (business and economics), psychology, trades and health care. Charlotte and her team are focused on driving awareness and usage of Cengage’s digital innovations, creating stories that highlight the value of our products, including brand-new first editions and established titles.

    Having been given the opportunity to mentor and coach those around her through several leadership roles, she loves being able to help others see their own unique potential. At the end of the day, it’s the conversations Charlotte gets to have with her team members, all with their own points of view and perspectives, that mean so much to her.

    “You get the opportunity to help, coach, mentor and support. And I love doing all of that, but I find it’s also…. just being able to have robust discussions with someone and really look at a problem from all angles…and have all the different points of view. I find it energizing to be around…” – Charlotte McLaren, Senior Director of Product Marketing at Cengage Group

    “…education is a pretty cool way to spend your life”

    Charlotte’s love of education goes deeper than her role at Cengage. For Charlotte, education is all about developing a greater understanding of your identity, values and the world around you. Whether you learn in pursuit of a degree, through on-the-job training or by travelling the world, she believes that education is wide-reaching and anything but one-size-fits-all. Charlotte thinks that it’s those diverse experiences that make us all who we are.

    “I think education, on the whole, just makes us… empathetic. It makes you able to critically think about the world around you, examine the things that are coming and not just accept what somebody else tells you. It helps you decide how you feel about something and what you value. And if that’s different from someone else, brilliant. It takes all sorts to make up the world.” – Charlotte McLaren, Senior Director of Product Marketing at Cengage Group

    Embracing the unknown

    Our careers can take us in surprising and exciting directions, allowing us to connect with many impactful mentors, managers and team members along the way. Charlotte’s story teaches us to appreciate our unique career journeys, learn wherever and however we can and engage with those who hold different perspectives from our own.

    Check out additional career-focused articles for tips and strategies from Cengage employees, students, educators and experts.

     

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  • Redefining Student Success in Higher Education

    Redefining Student Success in Higher Education

    The old scorecard for student success in higher education was simple: graduate on time with good grades. But in 2025, that definition feels as outdated as a flip phone.

    Today’s colleges and universities are wrestling with a more complex question: What does student success mean in an era where traditional 18-year-old first-year students are no longer the norm and when career paths look more like jungle gyms than ladders?

    In the 2025 Effective Practices for Student Success, Retention, and Completion study, RNL asked student success and retention professionals to define student success in their own words.

    Their answers reflect how profoundly higher education has evolved and tell a fascinating story about how institutions adapt their missions, metrics, and support systems to serve an increasingly diverse student population.

    Gone are the one-size-fits-all definitions of decades past, replaced by nuanced frameworks that acknowledge the complexity of modern student journeys. All institutions, regardless of their type, flavor the conversation. Private institutions emphasize personal growth and character development. Public universities tend to speak the language of data and systems, focusing on measurable outcomes. Two-year institutions? They’re the ultimate pragmatists, defining success through real-world impact – whether landing a job or successfully transferring to a four-year program.

    But here’s what’s interesting: beneath these surface differences, five core themes kept showing up:

    The completion conversation has changed

    Gone are the days when graduation rates were the only metric that mattered. Yes, completion still counts—but institutions are getting more nuanced about what that means.

    A community college student who completes a certification and lands a better job might be just as successful as one who transfers to a four-year university. Private institutions look at how graduation connects to personal transformation, while the public tracks how different pathways to graduation affect long-term outcomes.

    Consider these representative definitions:

    • Private: “Student retention, graduation, and subsequent placement with a transformative experience.”
    • Public: “Students who successfully persist through their progression points in a timely manner”
    • Two-year: “Curriculum completion rates evaluated along three separate avenues: graduation rates, credit accumulation, and persistence”

    Holistic development takes center stage

    Universities finally acknowledge what employers have said for years: technical skills alone don’t cut it. Success increasingly means developing the whole person—emotional intelligence, adaptability, cultural competence, and even that buzzword-worthy quality: resilience.

    Consider these representative definitions:

    • Private: “Our university defines student success as thriving in various aspects of life, including engaged learning, academic determination, positive perspective, social connectedness, and diverse citizenship”
    • Public: “Students being successful in all aspects of their well-being – academically, socially, emotionally, financially”
    • Two-year: “Achievement of academic, personal, and professional goals by students”

    Career outcomes matter more than ever

    With student debt in the spotlight and ROI under scrutiny, institutions are paying closer attention to what happens after graduation. But it’s not just about salary data anymore. Schools look at career satisfaction, professional growth, and how well graduates adapt to changing industry demands.

    Their definitions reflect this priority:

    • Private: “Students complete their degree program and become gainfully employed in a field related to their degree”
    • Public: “End up with a career path that is rewarding and supports the desired lifestyle of the student”
    • Two-year: “Either secure employment and/or transfer to a four-year institution”

    Student goals drive the definition

    The most significant shift is recognizing that each student’s success looks different. A single parent completing their degree part-time while working full-time might have very different metrics for success than a traditional full-time student. Institutions are learning to flex their support systems accordingly.

    As these institutions expressed:

    • Private: “Student success is defined differently for each student and their identified goals”
    • Public: “Student success is different for each student – for some, it may be passing a test or a course, and for others, it is completing their degree”
    • Two-year: “That the student achieves their goals (i.e., transfer to 4-yr, enter the job market, expand skills)”

    Reimagining support systems

    The most thoughtful definitions of success in the world mean nothing without the infrastructure to support them. Schools are rethinking everything from academic advising to mental health services, creating more integrated and accessible support networks.

    The most thoughtful success definitions emphasize the institution’s role in providing support:

    • Private: “Giving students the support they need to achieve their goals while identifying and helping them overcome barriers to persistence”
    • Public: “Creating environments and opportunities that contribute to retention while providing academic and social services”
    • Two-year: “We define student success as helping students clarify, define, and reach their educational and career goals”

    The road ahead

    Measuring success becomes more complex when you are tracking personal growth alongside GPA. Resource allocation gets trickier when success means different things to different students.

    But here’s the exciting part: this new way of thinking about success might help more students succeed. When we expand our definition of success, we create more paths to achievement. We acknowledge that the 22-year-old who graduates in four years with a 4.0 GPA isn’t the only success story worth telling.

    The institutions that will thrive in this new landscape can balance accountability with flexibility and standardization with personalization. They are building systems that can adapt to changing student needs while delivering measurable results.

    What this means for higher education’s future

    The shift in defining student success reflects a broader evolution in higher education. We are moving away from a one-size-fits-all model toward something more dynamic and responsive. This isn’t just about keeping up with changing times – it’s about creating an educational system that serves today’s students.

    For institutional leaders, the message is clear: your definition of student success shapes everything from strategic planning to daily operations. It’s worth taking the time to get it right.

    For students and families, these changes mean more options, support, and responsibility to define what success means for them. And for society at large? We might finally be moving toward a higher education system that measures what truly matters—not just what’s easy to measure.

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  • Student Satisfaction at HBCUs | Ruffalo Noel Levitz

    Student Satisfaction at HBCUs | Ruffalo Noel Levitz

    Student satisfaction at HBCUs: Male student walking past a university building.
    How does student satisfaction at HBCUs compare to institutions nationally?

    Student satisfaction is a critical component for student success. At RNL, we have observed that satisfaction can vary based on the institution type. Student satisfaction levels at a four-year private may differ from a four-year public. In addition, we have seen that students at schools with a specific identity or mission (such as Christian colleges) may also have different levels of satisfaction. This is why it is helpful for institutions to have an external perspective for comparing their satisfaction scores with institutions that are most like theirs—by type, region of the country, or by the particular population of students they serve.

    The value and impact of Historically Black Colleges and Universities (HBCUs) is well known and documented. HBCUs play a crucial role in advancing educational equity, fostering leadership, and preparing students to excel in a global workforce. Despite comprising roughly 3% of U.S. colleges and universities, HBCUs produce nearly a quarter of all Black graduates, with impact extending beyond academic preparation, serving as powerful engines of economic growth, providing supportive learning environments, and culturally affirming communities at critical times in the student development cycle.

    HBCUs have experienced a surge in student interest over the past several years, leading many campuses to review and refine recruitment and student success strategies. As a result of the increased prioritization of student satisfaction, over the past three years, RNL has created a national comparison group of four-year private and public HBCUs, offering the best external comparison by which institutions may compare themselves. These data can also inform our understanding of the student experience at HBCUs.

    How satisfied are students attending HBCUs?

    The RNL Student Satisfaction Inventory (SSI) is a survey instrument that measures student satisfaction and priorities. The assessment informs campuses of satisfaction levels of various aspects of the student experience, including instructional effectiveness, academic advising, and recruitment and financial aid. The assessment then identifies how those satisfaction levels affect student decisions related to persistence. Over the past three academic years (2021-22, 2022-23, and 2023-24), 8,938 students attending 20 HBCUs have completed the SSI, providing an opportunity for us to assess their satisfaction and compare it to students at other four-year public or private institutions.

    Why do students choose HBCUs?

    The SSI asks students to rate the importance of factors that influenced their decision to enroll at their college or university. When we explore the results for students at HBCUs compared with students at the other two institution types, we see the following levels of importance placed on each factor:

    HBCUs and student satisfaction: Table showing that the top 3 factors to enroll at HBCUs are Financial aid, Cost, and Academic reputationHBCUs and student satisfaction: Table showing that the top 3 factors to enroll at HBCUs are Financial aid, Cost, and Academic reputation

    Note the higher importance levels HBCU students placed on recommendations from family and friends, underscoring the importance of highlighting student and alumni outcomes. These results invite university leaders, including admissions and enrollment officers, institutional advancement/transformation officers, and leadership within alumni affairs, to consider how they are positioning various factors and what messaging they may want to emphasize throughout the recruitment process.

    HBCUs and student satisfaction: Chart showing that 38% of students at HBCUs are satisfied with their institution compared to 55% at other four-year institutions, and that 48% would re-enroll compared to 60% at four-year institutions.HBCUs and student satisfaction: Chart showing that 38% of students at HBCUs are satisfied with their institution compared to 55% at other four-year institutions, and that 48% would re-enroll compared to 60% at four-year institutions.

    As this chart on overall perceptions indicates, students at HBCUs have lower levels over overall satisfaction and were less likely to say they would re-enroll at their institution if they had to do it all over again compared to four-year institutions nationally. Although several factors may contribute to differences in satisfaction levels, this indicates that there is potential for improvement in serving students at HBCUs and meeting their expectations. Several factors may contribute to the differences in satisfaction levels. The call to action, however, is clear—campuses must create and implement concrete action plans to address high priority concerns.

    The Power of Institutional Choice

    For years, RNL has noted that students attending their first-choice institution tend to have higher satisfaction than students attending their second- or third-choice institution. Ideally, an institution should strive to have the majority population believe the institution is their first choice, to be in the best position for higher satisfaction scores. In this HBCU data set, the impact of institutional choice is clearly seen. As illustrated in the chart below, only 47% of students indicate that the HBCU was their first choice, as compared with 64% of students at four-year public nationally and 63% of students at four-year private institutions.

    HBCUs and student satisfaction: Chart showing that 47% of students at HBCUs are at their first-choice institution vs 60%+ for four-year institutionsHBCUs and student satisfaction: Chart showing that 47% of students at HBCUs are at their first-choice institution vs 60%+ for four-year institutions
    HBCUs and student satisfaction: Chart showing satisfaction levels by institutional choice, with 47% of HBCU students at their first-choice institution and 62% of students at their first-choice four-year institutions indicating they are satisfied. HBCUs and student satisfaction: Chart showing satisfaction levels by institutional choice, with 47% of HBCU students at their first-choice institution and 62% of students at their first-choice four-year institutions indicating they are satisfied.

    While these two charts look similar, the second one shows the percentage of students who said they were satisfied or very satisfied with their experience based on whether they thought the school was their first-, second- or third-choice. These percentages decline considerably for students who did not want to attend the institution.

    This indicates that HBCUs have an opportunity to better position themselves as a first-choice institution for the population of students they are actively recruiting and to communicate why their college is the best fit and the best option for the student. Larger sample sizes from HBCU campuses could further assist with understanding the impact of institutional choice on satisfaction levels.

    Many strengths and a few challenges

    The SSI asks students to indicate both a level of importance and a level of satisfaction with a variety of student experiences both inside and outside of the classroom. The combination of these scores lead to the identification of strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction). Strengths and challenges are identified for individual institutions administering the survey instrument and can also be indicated for the national comparison data sets.

    When we reviewed the national HBCU group of 8,938 students, more strengths than challenges were identified.

    Strengths

    • My academic advisor is knowledgeable about requirements in my major.
    • Major requirements are clear and reasonable.
    • I am able to experience intellectual growth here.
    • Tutoring services are readily available.
    • Nearly all of the faculty are knowledgeable in their field.
    • My academic advisor is approachable.
    • The content of the courses within my major is valuable.
    • Library resources and services are adequate.
    • There is a strong commitment to racial harmony on this campus.
    • Faculty are usually available after class and during office hours.
    • There is a commitment to academic excellence on this campus.
    • Class change (drop/add) policies are reasonable.
    • Student disciplinary procedures are fair.
    • The student center is a comfortable place for students to spend their leisure time.
    • Library staff are helpful and approachable.
    • Bookstore staff are helpful.

    While many of these strengths overlap with what we see in the national four-year private and public data sets, it is still noteworthy to highlight that, despite the generally lower satisfaction scores at HBCUs, there are still many areas to celebrate. Students value the support received by faculty and staff. Students appreciate the availability of academic resources. Students are highly appreciative that their campus communities are accepting and affirming of who they are and support who they are seeking to become.

    Challenges

    Only five challenges were identified in the national HBCU data set:

    • I am able to register for classes I need with few conflicts.
    • Tuition paid is a worthwhile investment.
    • Security staff respond quickly in emergencies.
    • This institution shows concern for students as individuals.
    • Faculty provide timely feedback about student progress in a course.

    Again, most of these items overlap with challenges identified at the other institution types, which says that the experience students are having at HBCUs may be more similar than it is different. However, that does not discount the fact that the HBCUs bring something special to the marketplace for students.

    Survey your students

    While observing national norms is valuable, the greatest value comes when institutions survey their own student populations to determine satisfaction levels and to see specific strengths and challenges that apply to their college or university. Please contact Julie Bryant if you are interested in learning more about assessing student satisfaction on your campus. If you are an HBCU, RNL will provide the additional comparison group of just HBCUs to you at no additional charge.

    RNL supports HBCUs through various initiatives aimed at enhancing enrollment, student success, and fundraising efforts. Key contributions include:

    • Annual HBCU Summit: RNL organizes a yearly summit tailored for HBCU leaders to network, share data, exchange ideas, and develop actionable plans for immediate campus implementation. This year’s summit will take place July 21 in Atlanta, Georgia, and will focus on marketing, recruitment, student success strategies, the impact of trends and technology on HBCUs and the impact sociopolitical climate shifts will have on operational strategy.
    • On-demand webinars: RNL offers webinars such as “Amplifying Excellence: Enhancing Student Success and Retention at HBCUs,” which explore data on first-year students and HBCUS while providing strategies to support student retention and degree attainment.
    • Dedicated team for HBCUs: RNL has an established team of senior-level consultants focused on supporting HBCUs. I lead this team, and we aim to help institutions enhance service to students, meet enrollment and revenue goals, and fulfill their mission.

    Through these efforts, RNL demonstrates a commitment to empowering HBCUs with the tools and knowledge necessary to thrive in a competitive educational landscape.

    2025 RNL HBCU Summit

    July 21, 2025 in Atlanta

    Join us for this one-day Summit held before the RNL National Conference. You’ll hear key strategies for meeting your goals for marketing, recruitment, and retention. Registration is complimentary when you also register for the RNL National Conference.

    See more details and register

    2025 HBCU Summit, July 21 in Atlanta2025 HBCU Summit, July 21 in Atlanta

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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