Category: Student Success

  • One Approach High-Performing Public and Charter Schools Share – And How to Do It – The 74

    One Approach High-Performing Public and Charter Schools Share – And How to Do It – The 74


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    US News & World Report released its latest ranking of public elementary schools. The results exposed the key component to student success, even if the topmost schools approached it in vastly different ways.

    For New York City, Lower Lab, an Upper East Side Gifted & Talented school was ranked number one by US News. Also in the top 10 were four citywide G&T programs. Each school exclusively accepts students who have been designated as “gifted.”

    Rounding out the top 10, however, are Success Academy – Bushwick and Success Academy – Bensonhurst, public charter schools that accept students by lottery, while also prioritizing English Language Learners (ELL).

    On the surface, these schools couldn’t be more different. Number one, Lower Lab, has only 13% of students qualifying for Free or Reduced Price Lunch (FRL), and 1% ELLs. Number 10, Success Academy Charter School – Bensonhurst, conversely,  has 65% of its students qualifying for free or reduced price lunch, and 26% who are English language learners. 

    But the selective G&T schools and the unscreened charter schools have one characteristic in common: An expectation that their students can succeed.

    The book, “Science of Learning: 99 Studies That Every Teacher Needs to Know,” describes an experiment where “researchers falsely told teachers some of their students had been identified as potential high achievers. The students were in fact chosen at random.”

    At the end of the year, the “students that were chosen were more likely to make larger gains in their academic performance,” with those “7-8 years old gaining an average of 10 verbal IQ points.”

    This study concluded that “when teachers expected certain children would show greater intellectual development, those children did show greater intellectual development.”

    At the G&T schools, teachers have every reason to believe their students are capable of performing at the highest levels.

    Parents have seen this firsthand.

    “I strongly believe that when teachers are told their students are gifted, they begin to treat them as gifted — and this changes everything,” asserts mom Natalya Tseytlin. “In a gifted classroom, if a student struggles, teachers don’t assume it’s because of laziness or inability; they respond with patience and extra attention. In a regular class, that student might not receive the same support or challenge, because the teacher sees the child as average. 

    Tseytlin said her son started his first grade gifted and talented program with limited English skills. But because his teacher offered consistent support and believed in him, he excelled. 

    “Today he is performing at the same level as his peers,” she said.

    “I don’t think the expectations at (my child’s) G&T school are so high that only gifted kids can meet them,” another parent, who only asked to be identified as M.K. opined. “Regular schools don’t ‘push’ kids enough to reach their potential. Those G&T schools that do push, get results because most kids are capable of this level of learning without being ‘gifted.’ If teachers treat students as capable, students will indeed meet expectations.”

    The belief that all students can perform at a “gifted” level is sacrosanct at Success Academy.

    “Success Academy is Gifted for All,” CEO Eva Moskowitz affirms. “When adult expectations are high, our scholars — mostly low-income, Black and Hispanic — can meet the highest academic standards.”

    The same is true at Harlem Academy, a kindergarten through 8th grade private school for students whose potential might otherwise go unrealized. 

    “It’s tough to decouple the influence of high-quality programming from high expectations,” concedes Head of School Vinny Dotoli, “but authentically challenging students is central to the ethos of our school. When great teachers set ambitious goals and provide the structure and support to reach them, it almost always makes a lasting difference in student achievement.”

    Parents with children in schools where high expectations aren’t the norm would love to see changes. 

    “I have a daughter in a dual language program in East Harlem,” Maria McCune relates. “A neighbor who used to attend our school changed his daughter to a G&T program at another school in East Harlem. He immediately noticed a difference in the quality of instruction and in his daughter’s performance (MUCH improved). I participate in my daughter’s School Leadership Team and I have seen the apathy teachers there exhibit. It is concerning. When I tried to provide feedback about improving the educational experience, teachers/staff often became defensive. It is this that leads me to want to pursue G&T for my daughter.”

    For Tiffany Ma, the solution is obvious. “Our second grader that transferred into G&T writes much neater and does her homework much more happily since she’s in an environment where academics and homework is valued by other classmates and parents. We should expand G&T programs. It’s regular programming that shouldn’t exist.”

    Yet New York City seems headed in the opposite direction. Mayor-Elect Zohran Mamdani has vowed to get rid of elementary school G&T programs  that begin in kindergarten. He would wait until students enter third grade, even though the research referenced above specifically mentioned children 7 and 8 years of age( i.e. second graders), as being the biggest beneficiaries of high expectations. He is against charter schools, as well. 

    This move would lower the academic standards and expectations of all schools, which deeply concerns parents like McCune. She fears “Children like my daughter may be left as collateral damage of an educational experience that falls short of setting them up for significant academic success.”

    The top schools in NYC have repeatedly demonstrated that high expectations are key to helping all students reach their full potential.

    We need more such schools, be they public G&T, charter, or private. And more teachers who believe in all our kids.


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  • Adult Student Priorities Survey: Understanding Your Adult Learners 

    Adult Student Priorities Survey: Understanding Your Adult Learners 

    The Adult Student Priorities Survey (ASPS) is the instrument in the family of Satisfaction-Priorities Surveys that best captures the experiences of graduate level students and adult learners in undergraduate programs at four-year institutions. The Adult Student Priorities Survey provides the student perspectives for non-traditional populations along with external national benchmarks to inform decision-making for nearly 100 institutions across the country.

    Why the Adult Student Priorities Survey matters

    As a comprehensive survey instrument, the Adult Student Priorities Survey assesses student satisfaction within the context of the level of importance that students place on a variety of experiences, both inside and outside of the classroom. The combination of satisfaction and importance scores provides the identification of institutional strengths (areas of high importance and high satisfaction) and institutional challenges (areas of high importance and low satisfaction). Strengths can be celebrated, and challenges can be addressed by campus leadership to build on the good where possible and to re-enforce other areas where needed.

    With the survey implementation, all currently enrolled students (based on who the institution wants to include) can provide feedback on their experiences with instruction, advising, registration, recruitment/financial aid, support services and how they feel as a student at the institution. The results deliver external benchmarks with other institutions serving adult learners, including data that is specific to graduate programs, and the ability to monitor internal benchmarks when the survey is administered over multiple years. (The national student satisfaction results are published annually). The delivered results also provide the option to analyze subset data for all standard and customizable demographic indicators to understand where targeted initiatives may be required to best serve student populations.

    Connecting ASPS data to student success and retention

    Like the Student Satisfaction Inventory and the Priorities Survey for Online Learners (the other survey instruments in the Satisfaction-Priorities family), the data gathered by the Adult Student Priorities Survey can support multiple initiatives on campus including to inform student success efforts, to provide the student voice for strategic planning, to document priorities for accreditation purposes and to highlight positive messaging for recruitment activities. Student satisfaction has been positively linked with higher individual student retention and higher institutional graduation rates, getting right to the heart of higher education student success.

    Learn more about best practices for administering the online Adult Student Priorities Survey at your institution, which can be done any time during the academic year on the institutions’ timeline.

    Ask for a complimentary consultation with our student success experts

    What is your best approach to increasing student retention and completion? Our experts can help you identify roadblocks to student persistence and maximize student progression. Reach out to set up a time to talk.

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  • Decoding College Student Motivational Data:

    Decoding College Student Motivational Data:

    Two institutions, The College of New Jersey (TCNJ) and SUNY Morrisville, shared their experiences implementing the College Student Inventory (CSI) during a webinar I hosted. Both institutions found the CSI valuable for identifying at-risk students, gauging their willingness to accept help, and connecting students with relevant campus resources. The CSI’s value lies in its ability to identify students at risk, gauge their receptivity to assistance, and facilitate immediate connections to campus resources.  

    The College of New Jersey (TCNJ)

    Jamel T. Johnson, director of the office of mentoring, retention, and success programs, spearheaded a campuswide implementation of the CSI in 2025, building on their previous use within the Educational Opportunity Fund program. Johnson aimed to increase completion rates from approximately 70% to 100%. They achieved a remarkable 93.7% completion rate and are now analyzing the data to inform targeted interventions and partnerships across campus. Johnson’s focus is on understanding the data gleaned from the CSI to inform broader campus initiatives, signaling an ongoing process of implementation and refinement. As Johnson stated, “We’re excited about what we have seen, and we’re excited about where we’re going to be going with the assessment.” 

    The CSI’s Overall Risk Index showed Johnson that there was concern with commuter students. He was able to get this data in front of a team within their student affairs division whose core task is to support commuter students. “We’ve met with them and now they’re deploying different efforts to meet the needs based upon what we have seen.” Johnson is set to administer the Mid-Year Student Assessment (MYSA) and will use the data to help further their efforts for their commuter students.

    When asked, “What types of early intervention strategies have you found to be most effective when guided by?” Johnson used two words “conversation versus correction”. Again, emphasizing that the CSI is not an aptitude test. Johnson did not want correction and score talk to be the first interaction his students had with his staff.

    Johnson emphasized the importance of stakeholders seeing themselves reflected in the data when discussing campus collaboration. When a campus fosters collaboration and effectively utilizes its data, the positive impact on students becomes evident.

    SUNY Morrisville

    Morrisville State University of New York

    Brenda Oursler-White, director of assessment and accreditation and interim dean for the School of Liberal Arts, Science, and Society, implemented the CSI in fall 2023 to improve first-time, full-time student retention rates. There was a significant increase in completion rates, rising from 73% in fall 2024 to 85.3% in fall 2025. Oursler-White attributes this success to student engagement, clear messaging about the benefits of the assessment, and connecting students to resources based on their results.  

    SUNY Morrisville’s success was partly driven by showcasing the tangible benefits of completing the CSI, specifically the increased likelihood of returning for the spring semester compared to those who didn’t participate. Oursler-White stated, “The College Student Inventory isn’t like magic wand, meaning if you complete it, you’re going to be successful. They still have to put in the work.” With a target to improve first-time, full-time student retention rates, she expressed that a key challenge was securing buy-in from faculty, staff, administration, and students.

    When asked, “What types of early intervention strategies have you found to be most effective?” Oursler-White’s response was similar to Johnson’s. She put an emphasis on using the word ranking rather than score and working with the student to interpret their results. The student saw 65% and thought of it as a letter grade. When in reality they were above the national norm and at the 65th percentile. It was important to have clear communication and to allow the student to learn more about themselves while building a relationship and a sense of belonging. Oursler-White took it upon herself to hand out over 600 student reports, meeting within the classroom to work with students hand-in-hand with their results and next steps.

    Boost student success through motivational assessment

    We are grateful to these two campuses for sharing their experiences to assist others with understanding how the data can best be utilized on campus. If you are interested in learning more, download the webinar recording.

    To explore next steps and discover how the College Student Inventory (CSI) can impact retention and student success efforts, ask for a walkthrough or please reach out to me via email.

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  • The Student Satisfaction Inventory: Data to Capture the Student Experience

    The Student Satisfaction Inventory: Data to Capture the Student Experience

    Student Satisfaction Inventory: Female college student carrying a notebook
    Satisfaction data provides insights across the student experience.

    The Student Satisfaction Inventory (SSI) is the original instrument in the family of Satisfaction-Priorities Survey instruments.  With versions that are appropriate for four-year public/private institutions and two-year community colleges, the Student Satisfaction Inventory provides institutional insight and external national benchmarks to inform decision-making on more than 600 campuses across North America. 

    With its comprehensive approach, the Student Satisfaction Inventory gathers feedback from current students across all class levels to identify not only how satisfied they are, but also what is most important to them. Highly innovative when it first debuted in the mid-1990’s, the approach has now become the standard in understanding institutional strengths (areas of high importance and high satisfaction) and institutional challenges (areas of high importance and low satisfaction).

    With these indicators, college leaders can celebrate what is working on their campus and target resources in areas that have the opportunity for improvement. By administering one survey, on an annual or every-other-year cycle, campuses can gather student feedback across the student experience, including instructional effectiveness, academic advising, registration, recruitment/financial aid, plus campus climate and support services, and track how satisfaction levels increase based on institutional efforts.

    Along with tracking internal benchmarks, the Student Satisfaction Inventory results provide comparisons with a national external norm group of like-type institutions to identify where students are significantly more or less satisfied than students nationally (the national results are published annually). In addition, the provided institutional reporting offers the ability to slice the data by all of the standard and customizable demographic items to provide a clearer approach for targeted initiatives. 

    Like the Adult Student Priorities Survey and the Priorities Survey for Online Learners (the other survey instruments in the Satisfaction-Priorities Surveys family), the data gathered by the Student Satisfaction Inventory can support multiple initiatives on campus, including to inform student success efforts, to provide the student voice for strategic planning, to document priorities for accreditation purposes and to highlight positive messaging for recruitment activities. Student satisfaction has been positively linked with higher individual student retention and higher institutional graduation rates, getting right to the heart of higher education student success. 

    Sandra Hiebert, director of institutional assessment and academic compliance at McPherson College (KS) shares, “We have leveraged what we found in the SSI data to spark adaptive challenge conversations and to facilitate action decisions to directly address student concerns. The process has engaged key components of campus and is helping the student voice to be considered. The data and our subsequent actions were especially helpful for our accreditation process.”

    See how you can strengthen student success with the Student Satisfaction Inventory

    Learn more about best practices for administering the online Student Satisfaction Inventory at your institution, which can be done any time during the academic year on your institution’s timeline.

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  • Using Motivational and Satisfaction Assessments to Elevate Your KPIs

    Using Motivational and Satisfaction Assessments to Elevate Your KPIs

    In my recent conversations with student success leaders on campuses across the country, I have been hearing more focus on Key Performance Indicators (KPIs). Knowing and tracking appropriate KPIs are essential for gauging a college or university’s success in achieving its objectives. Specific KPIs that matter most will vary based on institutional selectivity, mission, and strategic goals. Some critical KPIs that many institutions track include:

    • enrollment yield
    • net tuition revenue
    • first-year fall to spring persistence
    • second-year return (official retention rate)
    • student learning outcomes
    • student engagement
    • overall student satisfaction
    • graduation rates/time-to-degree (four-year, five-year or six-year)
    • career placement rates
    • alumni giving/engagement rates

    Increasingly, institutions are recognizing the power of data-informed decision-making and leveraging student feedback to drive improvements in key areas and to see the results in their targeted KPIs. Critical components of this approach involve regularly assessing student motivation and student satisfaction.

    Proactively addressing challenges to enhance the student experience

    Motivational and satisfaction assessments provide valuable insights into the student journey, allowing institutions to proactively address challenges and enhance the student experience. These assessments, administered at various points throughout a student’s academic career, can reveal areas of strength and opportunities for improvement, directly impacting a range of KPIs.

    By regularly collecting and analyzing this student feedback, institutions can move beyond reactive problem-solving and instead cultivate a proactive, student-centered approach for continuous improvement. Beyond traditional data points, incorporating the students’ voice provides a richer understanding of the factors influencing student success and retention. The data gathered from these assessments are not only about identifying problems; they uncover the nuances of the student experience and understanding what truly drives engagement and success.

    Improving persistence with targeted interventions

    Understanding student motivation levels, particularly during the critical first and second years, allows for targeted interventions to improve persistence. Early identification of at-risk students, coupled with proactive support, can significantly impact first-year and second-year retention rates. Why stop there?

    Measuring satisfaction with services like advising, instruction, career services, and access to classes can significantly impact student persistence, graduation rates and, ultimately, career readiness. A positive campus climate, characterized by safety, inclusivity, and a strong sense of belonging, fosters student engagement and satisfaction, and student success, which may lead to improved alumni engagement. Furthermore, demonstrating a commitment to student feedback (and acting upon it) can enhance the institution’s reputation and attract prospective students who value a supportive and responsive learning environment.

    Boost student success by tracking the right KPIs

    What KPIs are you regularly tracking and how have you incorporated student feedback data into your efforts and your documented indicators?  If this is an area where you would like to do more, contact me to discuss how student motivation and satisfaction data can best help support your KPI efforts.

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  • 3 College Student Retention Strategies to Prioritize at This Time of Year

    3 College Student Retention Strategies to Prioritize at This Time of Year

    Retention is not what you do. It is the outcome of what you do.

    It’s that time of year when retention committees, student success professionals, and leadership teams across the country calculate the retention rate for the fall 2024 cohort and compare it with their previous years’ outcomes. Some campuses have undoubtedly stayed the same, others decreased, and some increased, but the overall conversation is usually about how “it” can be done better for the fall 2025 class. 

    Let’s talk about “it” for a minute. Many of you have heard the message that two of our founders, Lee Noel and Randi Levitz, and the student success professionals who have followed in their footsteps, have shared for several decades: Retention is not what you do. “It” is the outcome of what you do. “It” is the result of quality faculty, staff, programs and services. As you consider improvements to your efforts which will impact the fall 2025 entering class and beyond, keep in mind the following three student retention strategies and practices. 

    1. Assess college student retention outcomes completely

    The first strategy RNL recommends is a comprehensive outcomes assessment. All colleges and universities compute a retention rate at this time of year because it has to be submitted via the IPEDS system as part of the federal requirements. But many schools go above and beyond what is required and compute other retention rates to inform planning purposes. For example, at what rates did you retain special populations or students enrolled in programs designed to improve student success? In order to best understand what contributed to the overall retention rate, other outcomes have to be assessed as well. For instance, how many students persisted but didn’t progress (successfully completed their courses)? Before you finalize the college student retention strategies for your fall 2025 students, be sure you know how your 2024 students persisted and progressed so that strategies can be developed for the year ahead. 

    2. Know what worked and what didn’t

    The second strategy we recommend is to consider what worked well during the previous year and what didn’t. Many of us have been in situations where we continue to do the same thing and expect different results, which has been called insanity! (Fun fact, this quote is often attributed to Einstein, but according to Google, was not actually said by him!) A common example would be the academic advising model.  RNL has many years of data which show that academic advising is one of the most important college student retention strategies. But just doing what you have always done may not still be working with today’s college students. Advising is an area which needs constant attention for appropriate improvements. Here are a few questions for you to consider: Does your academic advising model, its standards of practice, and outcomes assessment reveal that your students are academically progressing by taking the courses needed for completion? Can you identify for each of your advisees an expected graduation date (which is one of the expected outcomes of advising)? Establishing rich relationships between advisors and advisees, providing a quality academic advising experience, can ultimately manage and improve the institution’s graduation rate. 

    3. Don’t limit your scope of activity

    Once you have assessed the 2024 class outcomes and the quality of your programs and services, RNL encourages you to think differently about how you will develop college student retention strategies that will impact the 2025 class. Each college has an attrition curve, or a distribution of students with their likelihood of being retained. The attrition curve, like any normal distribution, will show which students are least and most likely to retain and will reveal the majority of students under the curve. See the example below:

    The Retention Attrition Curve showing that campuses should focus retention efforts on students who can be influenced to re-enroll. The Retention Attrition Curve showing that campuses should focus retention efforts on students who can be influenced to re-enroll.

    As you consider your current activities, you may find that many of your programs are designed for the students at the tail end of the curve (section A above) or to further support the students who are already likely to persist (section B). Institutions set goals to increase retention rates but then limit the scope of students they are impacting. To have the best return on retention strategies, consider how you can target support to the largest group of students in the middle (section C) who are open to influence on whether they stay or leave, based on what you do or don’t do for them, especially during their first term and their first year at your school. 

    Onward for the year ahead

    RNL congratulates those of you who have achieved your retention goals for the 2024 cohort. You certainly must have done some things right and must have had student retention strategies that were effective. For those of you who are looking for new directions in planning, consider the three practices outlined above. 

    And if you aren’t currently one of the hundreds of institutions already working with RNL, you may want to implement one or more of the RNL student success tools to support your efforts: the RNL motivational survey instruments to identify those students who are most dropout prone and most receptive to assistance, the RNL student retention data analytics to identify the unique factors that contribute to persistence at your institution, and the RNL satisfaction-priorities surveys that inform decision making and resource allocation across your campus population. RNL can provide support in all of these areas along with on-going consulting services to further direct and guide retention practices that can make a difference in your enrollment numbers and the success of both your students and your institution.  Contact me to learn more in any of these areas. 

    Note: Thanks to my former colleague Tim Culver for the original development of this content.

    Ask for a complimentary consultation with our student success experts

    What is your best approach to increasing student retention and completion? Our experts can help you identify roadblocks to student persistence and maximize student progression. Reach out to set up a time to talk.

    Request now

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  • Working with our places will help us to spread the benefits of higher education more widely

    Working with our places will help us to spread the benefits of higher education more widely

    In the North East of England, fewer than one in three 18 year olds enter higher education, compared to a national average of 37 per cent.

    For higher education institutions, including my own, this is more than a regrettable statistic. It must be a call to action. The Sutton Trust’s Opportunity Index highlights that the North East ranks lowest of all English regions for social mobility prospects, with the poorest students in the region facing some of the most limited chances for progression into higher education and good employment.

    As a country we have undoubtedly made progress in widening participation, but as someone who spends their days thinking about such things, I worry: are we measuring that progress in the right ways? It’s not just about the gateway to university, it’s about the university journey and beyond. Or, to put it in more human terms: are people who previously wouldn’t have gone to university not only getting in, but thriving once they’re in?

    If we carry on measuring widening participation purely by entry stats and graduate salaries, we’ll miss the bigger picture, and what many of us went into higher education to try to achieve: deeper, transformative impact. A university education does more than prepare someone for a job. There is good evidence that links it to longer life expectancy, better health, and greater stability.

    The benefits of university go beyond the individual. Children of university graduates are much more likely to attend university and perform better once there. When a young person from a disadvantaged background earns a degree, it can spark a ripple effect that changes their family’s trajectory for good.

    There’s also a clear economic case for seeing success more broadly. Graduates typically pay more in tax, rely less on welfare services, and are more likely to engage in civic life. In regions like ours, where economic renewal and social mobility are deeply connected, that impact is amplified. A university education doesn’t just boost an individual’s prospects – it helps build stronger, more resilient communities.

    Whole-journey approach

    If we are truly serious about transforming lives and levelling up opportunity, especially in so-called “cold spots” like County Durham, then we need to dig deeper, beyond continuation rates and into attainment and the feeling of belonging. Financial strains, cultural barriers, wellbeing concerns, and more must be recognised and overcome. These are challenges not just for admissions, but across the entire student journey.

    Attainment gaps have a substantial impact, and disadvantaged students can be up to 22.7 months behind advantaged peers by the time they take their GCSEs. GCSE performance is strongly correlated with later life outcomes, including university attendance and employment quality. Early outreach is therefore pivotal in closing these long-standing gaps.

    It’s a challenge we take seriously. We’re not just widening the door – we’re reshaping the whole experience: investing nearly £1.5m in programmes for Key Stage 4 and 5 students, strengthening our foundation programme, and working with Sunderland AFC’s Foundation of Light to create a new health hub in one of our most deprived communities.

    One of the clearest messages of our new access and participation plan is how deeply place and perception are intertwined. Many young people in North East England don’t just lack opportunities – they’re not even sure those opportunities are meant for them. And, sadly, some still perceive Durham to be a place where they wouldn’t belong. Multiple studies show a strong link between a sense of belonging and academic success, particularly for underrepresented groups. So we’re investing in transition support and the Brilliant Club’s Join the Dots programme, which connects incoming students with peer coaches from results day onward.

    What we’re trying to achieve with our strategy cannot and should not be measured solely in continuation rates and degree classifications. Our evaluation strategy includes:

    • Sense of belonging as a core outcome: Building on Durham-led research, we are embedding a validated survey tool into our access and participation work. This tool captures students’ sense of belonging across multiple domains — from college life to academic confidence. These survey findings will help us identify and support groups at higher risk of exclusion.
    • Quasi-experimental design: Where sample sizes allow, we will use matched control groups and multiple regression analysis to compare outcomes between intervention participants and non-participants, tracking progress from outreach through to graduation. Intermediate metrics include not only continuation and attainment but also self-efficacy and engagement.
    • Pre/post measures: Our use of TASO’s validated access and success questionnaire enables pre- and post-intervention analysis of psychosocial outcomes such as academic self-efficacy and expectations of higher education.
    • Theory of change models: These have been developed for each intervention strand and will be regularly updated to ensure our work is aligned with evidence and outcomes over time.

    While our approach is rigorous, we anticipate several challenges. Students from disadvantaged backgrounds face cost-related pressures that may impact belonging and continuation. And persistent concerns about whether students from working-class or Northern backgrounds “belong” at Durham risk undermining recruitment and retention. We aim to confront this through co-designed interventions, but change in perception takes time.

    Co-development is key

    We believe that we can only succeed for the North East by working with others: through Universities for North East England – which includes Durham, Newcastle, Northumbria, Sunderland, and Teesside; and the new Durham Learning Alliance partnership with four local colleges – we must expand educational opportunities and drive economic growth.

    When people see that their goals and dreams are genuinely realisable, they’re far more likely to engage. After all, who are we to define what success should look like for someone else?

    The government’s opportunity mission gives higher education a rare, and much-needed, moment to pause and reset. Let’s not waste it. We’ve got a chance to rethink what success means – not just for universities, but for the people and places we serve. Let’s broaden the conversation beyond who gets through the door. Let’s put co-development at the heart of everything we do. And above all, let’s keep listening – not just to what students need, but to what they hope for. In the end, the real test of progress isn’t just who gets in. It’s who gets on – and how far they go, with us walking alongside them.

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  • What works for supporting student access and success when there’s no money?

    What works for supporting student access and success when there’s no money?

    In 2021 AdvanceHE published our literature review which set out to demonstrate significant impact in access, retention, attainment and progression from 2016–21.

    Our aim was to help institutional decision making and improve student success outcomes. This literature has helped to develop intervention strategies in Access and Participation Plans. But the HE world has changed since review and publication.

    Recent sector data for England showed that 43 per cent of higher education providers sampled by the Office for Students (OfS) were forecasting a deficit for 2024–25 and concluded that:

    Many institutions have ongoing cost reduction programmes to help underpin their financial sustainability. Some are reducing the number of courses they offer, while others are selling assets that are no longer needed.

    All the while, institutions are, quite rightly, under pressure to maintain and enhance student success.

    The findings of our 2021 review represent a time, not so long ago, when interventions could be designed and tested without the theorising and evaluation now prescribed by OfS. We presented a suite of options to encourage innovation and experimentation. Decision making now feels somewhat different. Many institutions will be asking “what works now, as we find ourselves in a period of financial challenge and uncertainty?”

    Mattering still matters

    The overarching theme of “mattering” (France and Finney 2009, among others) was apparent in the interventions we analysed in the 2021 review. At its simplest, this is interventions or approaches which demonstrate to students that their university cares about them; that they matter. This can be manifest in the interactions they have with staff, with systems and processes, with each other; with the approaches to teaching that are adopted; with the messages (implicit and explicit) that the institution communicates.

    Arguably, a core aspect of mattering is “free” in terms of hard cash – us showing students that we care about them, their experience, and their progress, for staff to have a friendly approach, a regular check in, and meaningful and genuine dialogue with students. Such interactions may well carry an emotional cost however, and how staff are feeling – whether they feel that they matter to the institution – could impact on morale and potentially make this more difficult. We should also be mindful of the gendered labour that can be evident when teaching academics are encouraged to pick up more “pastoral” care of students; in research-intensive institutions, this may be more apparent when a greater proportion of female staff are employed on teaching focused contracts.

    In our original review we found that there were clear relationships between each student outcome area – access, retention, attainment and progression – and some interventions had impact on more than one outcome. Here are five of our examples, within the overarching theme of mattering, which remind the sector of this impact evidence whilst illustrating developments in thinking and implementation.

    Five impactful practices

    Interventions which provide financial aid or assistance to students pre and post entry were evidenced as impactful in the 2016-2021 literature. We remember the necessity of providing financial aid for students during Covid, with the government even providing additional funding for students in need. In the current financial climate, the provision of extra funding may feel like a dream for many institutions. Cost reduction pressures may mean that reducing sizable student support budgets are an easy short-term win to balance the books.

    In fact late last year, Jim Dickinson predicted just this as the first wave APPs referenced a likely decline in financial support. As evaluative data has shown, hardship funding is used by students to fund the cost of living. When money is tight, an alternative approach is to apply targeted aid where there is evidence of known disadvantage. Historically the sector has not been great at targeting, but it has become a necessity. Preventing student withdrawal has never been more important.

    We also noted that early interventions delivered pre-entry and during transition and induction were particularly effective. The sector has positioned early and foundational experiences of students as crucial for many years. When discussions about cost effectiveness look to models of student support, targeting investment in the early years of study, rather than universally applied, could have the highest impact. Continuation metrics (year one to year two retention) again drive this thinking, with discrete interventions being the simplest to evaluate but perhaps the most costly to resource. Billy Wong’s new evidence exploring an online transition module and associated continuation impact is a pertinent example of upfront design costs (creation), low delivery costs (online), and good impact (continuation).

    Another potentially low cost intervention is the design of early “low stakes” assessment opportunities that give students the chance to have early successes and early helpful feedback which, if well designed, can support students feeling that they matter. These types of assessments can support student resilience and increase the likelihood of them continuing their studies, as well as providing the institution with timely learner analytics regarding who may be in need of extra support (a key flag for potential at-risk students being non-completion of assessments). This itself is a cost saving measure as it enables the prioritisation of intervention and resource where the need is likely to be greatest.

    Pedagogically driven interventions were shown in our review to have an impact across student outcome areas. This included the purposeful design of the student’s curriculum to impact on student learning, attainment, and future progression. Many institutions are embarking on large scale curriculum change with an efficiency (and student experience/outcomes) lens. Thinking long term enough to avoid future change, yet attending to short term needs is a constant battle, as is retaining conversations of values and pedagogy.

    How we teach is perhaps one of the most powerful and “cost-free” mechanisms available, given many students may prioritise what time they can spend on campus towards attending taught sessions. An extremely common concern expressed by new (and not so new) lecturers and GTAs when encouraged to interact with students in their teaching is “But what if I get asked a question that I don’t know the answer to?” Without development and support, this fear (along with an understandable assumption that their role is to “transmit” knowledge) often results in a retreat to didactic, content heavy approaches, a safe space for the expert in the room.

    But participative sessions that embed inclusive teaching, relational and compassionate pedagogies, that create a sense of community in the classroom where contributions are valued and encouraged, where students get to know each other and us – all such approaches can show students that they matter and support their experience and their success.

    We also found that interventions which provided personal support and guidance for students impacted positively on student outcomes. One to one support can be impactful but costly. Adaptations in delivery or approach, for example, small group rather than individual sessions and models of peer support are worth exploring in a resource sensitive environment. Embedding personal and academic support within course delivery and operating an effective referral system for students when needed, is another way to get the most out of existing resources.

    Finally, the effective use of learner analytics was a common theme in our review of impact. Certainly, the proactive use of data to support the identification of student need/risk makes good moral and financial sense. However, large scale investment might be necessary to realise longer term financial gains. This might be an extension of existing infrastructure or as Peck, McCarthy and Shaw recently suggested, HE institutions might turn to AI to play a major role in recognising students who are vulnerable or in distress.

    Confronting the hidden costs

    These financial dilemmas may feel uncomfortable; someone ultimately gains less (loses out?) in a targeted approach to enhancing student success. Equality of opportunity and outcome gaps alongside financial transparency should be at the forefront of difficult decisions (use equality legislation on positive action to underpin targeting decisions as needed). Evaluation, and learning from the findings, become even more important in the context of scarce resources. While quick decisions to realise financial savings may seem attractive, a critical eye on the what works evidence base is essential to have long term impact.

    Beyond our AHE review, TASO has a useful evidence toolkit which notes cost alongside assumed impact and the strength of the evidence. As an example, the provision of information, advice and guidance and work experience are cited as low cost (one star), with high-ish impact (two stars). This evidence base only references specific evidence types (namely causal/type three evidence). The series of evidence-based frameworks (such as Student Success, Employability, Inclusive Practice) from AdvanceHE are alternative reference points.

    The caveat to all of the above is that new approaches carry a staff development cost. In fact, all of the “low cost” interventions and approaches cited need investment in the development and support of academic staff. We are often supported by brilliant teams of learning designers and educational developers, but they cannot do all this heavy lifting on their own given the scale of the task ahead. As significant challenges like AI ask us to fundamentally rethink our purpose as educators in higher education, perhaps staff development is what we should be investing in now more than ever?

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  • Why Assess Your Students: The Path to Better Retention and Graduation Rates

    Why Assess Your Students: The Path to Better Retention and Graduation Rates

    As an enrollment manager or a vice president of academic affairs, or even a leader in student affairs, you might think, “Why should I care about gathering data from our current student population? That’s Institutional Research’s job.” But if you care about the health of your institution, if you care about keeping your students enrolled to graduation and if you care about showing your students you care about them as individuals, then regularly assessing student motivation and student satisfaction is an activity that should be on your radar. Intentionally using that data to improve the lives of your students and to identify key challenges for the college should be a priority for every member of the institutional leadership team.

    You may know that assessing student satisfaction is important, but you need to get others on board on campus.

    “If the WHY is powerful, the HOW is easy.” – Jim Rohn

    Student-level data: Motivational assessments

    Understanding what students need to be successful as they first enter your institution is a powerful way to begin building connections and showing students you care about them. Providing them with the services that they say they want and need to be successful will put you in the best position to serve students in the way they want to be served. In the recently published 2025 National First-Year Students and Their Motivation to Complete College Report, we identified the top 10 requests for support by incoming first-year students, based on the nearly 62,000 responses to the College Student Inventory in the fall of 2024:

    2025 National First-Year Students and Their Motivations for Completing College: Top 10 requests for assistance

    Source: 2025 National First-Year Students and Their Motivation to Complete College Report

    Among first-year students’ top ten requests for assistance, we found themes of connection and belonging, career assistance, academic support, and financial guidance. These top 10 have remained fairly consistent over the last few years.

    When campuses are aware of what incoming students need in the aggregate, institutional resources can be targeted to support these services. And when campuses, specifically advisors, know what individual students have self-identified as desired areas of support, guidance can be provided directly to the students most in need of and most receptive to receiving assistance.

    While campuses can see a 1% improvement in student retention within the first year of implementing a motivational assessment, we have found that campuses that are assessing student motivation on a consistent basis over multiple years are most likely to see retention levels improve.(We recognize that motivation data alone doesn’t lead to improved retention, but the student-level data is an important component of institutional retention efforts.) The impact of consistently assessing student motivation with the RNL Retention Management System (RMS):

    2025 National First-Year Students and Their Motivations for Completing College: Chart showing higher graduation rates for institutions using retention assessments2025 National First-Year Students and Their Motivations for Completing College: Chart showing higher graduation rates for institutions using retention assessments
    Data based on a February 2025 RNL review of reported retention rates 2015-2024 in IPEDS for client institutions using one or more of the instruments in the RNL Retention Management System.

    The bottom line on why you should care about assessing individual student motivation

    Asking students as they enter your institution what they need shows that you care about their experience. Using that data to build relationships between advisors and students lays the foundation of one of the most important connections students can have with your institution. Guiding students to the specific service or support they seek puts you in the best position to engage your students in meaningful ways. Ultimately, serving your students in the ways they need will make your institution more likely to retain those students.

    Learn more about the national student motivation data and how it supporting campus retention efforts by joining live or listening to the on-demand session First Year Focus: Understanding Student Motivations, Recognizing Opportunities, and Taking Action.

    Download the First-Year Student Motivation Report

    2025 National First-Year Students and Their Motivation to Complete College Report2025 National First-Year Students and Their Motivation to Complete College ReportWhat are the needs, challenges, and priorities for first-year college students? Find out in the National First-Year Students and Their Motivation to Complete College Report. You will learn their attitudes on finishing college, top areas of assistance, desire for career assistance, and more.

    Read Now

    Institution-level data: Student satisfaction assessments

    Knowing what students value across all class levels at your institution can provide the student voice in your data-informed decision-making efforts. Assessing student satisfaction is another way to show students you care about them, their experience with you, and what matters to them. Aligning your resources with student-identified priorities will reflect a student-centered environment where individuals may be more likely to want to stay.

    Student satisfaction data from across your student population can inform and guide your institutional efforts in multiple ways:

    • Student success and retention activities: Identifying your top priorities for response so you are working on high-importance, low-satisfaction areas from the student perspective.
    • Strategic planning: Incorporate the student voice into your long-term planning efforts to stay aligned with where they want to see you make investments.
    • Accreditation: Document your progress year over year as part of a continuous improvement process to show your regional accreditor that you are paying attention and responding to students (and not just when it is time for re-affirmation!).
    • Recruitment: Highlight your high-importance, high-satisfaction strengths to attract students who will care about what you can offer.

    To assist institutions with building the case for student satisfaction assessment on their campuses, we have developed two brief videos (under two minutes each), one talking about why assess satisfaction and why work with RNL specifically. My colleague Shannon Cook also hosted a 30-minute webinar that is available on demand to dive deeper into the why and how of assessing student satisfaction.

    Satisfaction data provides valuable perspectives for every department on campus, identifying areas to celebrate and areas to invest more time, energy, and resources. Campuses that respond to what their students care about have reported seeing satisfaction levels increase and graduation rates improve. Most institutions we work with assess student satisfaction at least once every two or three years and then use the intervening months to explore the data through demographic subpopulations and conversations on campus, take action in high-priority areas, and communicate back with students about what has been done based on the student feedback. These ongoing cycles put institutions in the best position to create a culture of institutional improvement based on the student voice.

    Student motivation and satisfaction assessments are effective practices

    According to the results of the 2025 Effective Practices for Student Success, Retention and Completion Report, assessing student motivation and student satisfaction are methods used by high percentages of institutions and are considered to be highly effective.

    2025 Effective Practices for Student Success Report: Chart showing 2/3 of four year institutions assess incoming students and only half of two-year institutions do2025 Effective Practices for Student Success Report: Chart showing 2/3 of four year institutions assess incoming students and only half of two-year institutions do

    Source: 2025 Effective Practices for Student Success, Retention, and Completion

    The impact of assessing student motivation and student satisfaction on institutional graduation rates has been documented with numerous studies over the years.

    It is important to be aware that just gathering the data will not magically help you retain students. It is the first step in the process, following these ABCs:

    1. Assess the needs with student and institutional level data collection
    2. Build a high impact completion plan to engage students from pre-enrollment to retention to graduation, taking action based on what students say
    3. Connect students to campus resources that best match their needs and will increase their likelihood to persist and complete and Communicate about what you are doing and why as improvements are made.

    Contact me if you would like to learn more about assessing student motivation and student satisfaction on your campus.

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  • 3 Tips to Improve Student Mental Health

    3 Tips to Improve Student Mental Health

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    This post is a modified version of an article that originally appeared on the Cengage EMEA “Unstoppable Minds Blog.”

    As Mental Health Awareness Month comes to a close, we’re highlighting insights from someone who’s been in students’ shoes. While studying psychology at Queen Mary University of London and serving as a Cengage EMEA Student Ambassador, Roya Mohamed shared three simple but powerful tips to help students take care of their mental health.

    I remember my first year at university. All of the new friends I made, the exciting modules I took, the societies I joined, my first time living away from home, learning how to cook and how to save money. It was such an exciting time full of adventure and new beginnings. I learned so much about myself and the world of adulthood. However, I also remember the all-nighters, the breakdowns, the tears, the times I almost gave up, the sacrifices I made and the feelings of loneliness and exhaustion I had. Being a student is not easy I would know — and the increasing academic and societal pressures cause a strain on our precious mental health. Being thrown into the deep end during my first year caused my mental health to plummet and I fell into a deep depression where I had to go to therapy. It was a bleak time in my life and for a while I didn’t know how to get out of the negative cycle I was in. But I did — hooray! There were a couple of changes I made to my daily routine that notably improved my wellbeing and stopped me from ever going back to that period of darkness. Follow these steps to start taking control of your mental health and wellbeing:

    1. Scheduling

    Not having a daily schedule can leave students feeling overwhelmed and unprepared. This can cause feelings of stress which can contribute to poor mental health. Planning time for revision, relaxation, hobbies, friends, family and sleep really helped to create a routine in my life and to avoid the anxiety I used to have about completing everything on my to-do listHowever, it will take time to adapt and follow a routine. But having a structure to your life will make you feel less worried and we all know that worrying does us no good.

    1. Positive self-talk

    This is a psychological strategy that you can use to increase your self-esteem, confidence, self-love and positivity. How do you do it? The clue is in the name! This technique involves talking positively to yourself, praising your achievements no matter how big or small they are and motivating yourself with words of affirmation. Being kind to oneself is a crucial step to maintaining good mental health. For example, when I received a grade that I wasn’t happy with, I would say to myself, “Roya, that was a very difficult exam and you still scored above the class average, you should be really proud of yourself!” At first it felt weird doing this, but you begin to internalize the thoughts and quickly realize how good it makes you feel!

    1. Sleep

    We all know that students have a tricky relationship with sleep. It is recommended that university students sleep for 7-9 hours a night. This can prevent you from feeling fatigued, sleepy, having low concentration levels and becoming irritable. However, we commonly see students pulling “all-nighters” where they sleep very little — or not at all — in order to complete an academic task. I don’t recommend this at all. When it comes to revising, all-nighters are practically useless. This is because our sleep cycle at night consists of four cycles, each lasting 90 minutes. In each stage of the cycle, our body and brain rejuvenate in different ways. One area that is affected is our memory of that day. If you don’t go through the four cycles, then the hours of revision won’t be “consolidated” into your memory — moved from short term to long term memory. This causes stress and regularly losing sleep can contribute to poor mental well-being. Once I began to sleep enough, I really saw how it improved my life.

    These are just some of the changes I began to make which took my mental health out of the darkness I was in and back to the bright old me!

     

    Roya Mohamed was a former Cengage Student Ambassador studying psychology at Queen Mary University of London.

    Roya shared three meaningful student mental health tips that can help improve overall well-being. If you think these tips might be impactful for your students, share this article and also check out “5 Ways I’m Building Connections With My College Peers” by Pranav Harwadekar, a junior at Texas A&M University.

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