Category: Student Success

  • DOGE Education Cuts Hit Students with Disabilities, Literacy Research – The 74

    DOGE Education Cuts Hit Students with Disabilities, Literacy Research – The 74


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    When teens and young adults with disabilities in California’s Poway Unified School District heard about a new opportunity to get extra help planning for life after high school, nearly every eligible student signed up.

    The program, known as Charting My Path for Future Success, aimed to fill a major gap in education research about what kinds of support give students nearing graduation the best shot at living independently, finding work, or continuing their studies.

    Students with disabilities finish college at much lower rates than their non-disabled peers, and often struggle to tap into state employment programs for adults with disabilities, said Stacey McCrath-Smith, a director of special education at Poway Unified, which had 135 students participating in the program. So the extra help, which included learning how to track goals on a tool designed for high schoolers with disabilities, was much needed.

    Charting My Path launched earlier this school year in Poway Unified and 12 other school districts. The salaries of 61 school staff nationwide, and the training they received to work with nearly 1,100 high schoolers with disabilities for a year and a half, was paid for by the U.S. Department of Education.

    Jessie Damroth’s 17-year-old son Logan, who has autism, attention deficit hyperactivity disorder, and other medical needs, had attended classes and met with his mentor through the program at Newton Public Schools in Massachusetts for a month. For the first time, he was talking excitedly about career options in science and what he might study at college.

    “He was starting to talk about what his path would look like,” Damroth said. “It was exciting to hear him get really excited about these opportunities. … He needed that extra support to really reinforce that he could do this.”

    Then the Trump administration pulled the plug.

    Charting My Path was among more than 200 Education Department contracts and grants terminated over the last two weeks by the Trump administration’s U.S. DOGE Service. DOGE has slashed spending it deemed to be wasteful, fraudulent, or in service of diversity, equity, inclusion, and accessibility goals that President Donald Trump has sought to ban. But in several instances, the decision to cancel contracts affected more than researchers analyzing data in their offices — it affected students.

    Many projects, like Charting My Path, involved training teachers in new methods, testing learning materials in actual classrooms, and helping school systems use data more effectively.

    “Students were going to learn really how to set goals and track progress themselves, rather than having it be done for them,” McCrath-Smith said. “That is the skill that they will need post-high school when there’s not a teacher around.”

    All of that work was abruptly halted — in some cases with nearly finished results that now cannot be distributed.

    Every administration is entitled to set its own priorities, and contracts can be canceled or changed, said Steven Fleischman, an education consultant who for many years ran one of the regional research programs that was terminated. He compared it to a homeowner deciding they no longer want a deck as part of their remodel.

    But the current approach reminds him more of construction projects started and then abandoned during the Great Recession, in some cases leaving giant holes that sat for years.

    “You can walk around and say, ‘Oh, that was a building we never finished because the funds got cut off,’” he said.

    DOGE drives cuts to education research contracts, grants

    The Education Department has been a prime target of DOGE, the chaotic cost-cutting initiative led by billionaire Elon Musk, now a senior adviser to Trump.

    So far, DOGE has halted 89 education projects, many of which were under the purview of the Institute of Education Sciences, the ostensibly independent research arm of the Education Department. The administration said those cuts, which included multi-year contracts, totaled $881 million. In recent years, the federal government has spent just over $800 million on the entire IES budget.

    DOGE has also shut down 10 regional labs that conduct research for states and local schools and shuttered four equity assistance centers that help with teacher training. The Trump administration also cut off funding for nearly 100 teacher training grants and 18 grants for centers that often work to improve instruction for struggling students.

    The total savings is up for debate. The Trump administration said the terminated Education Department contracts and grants were worth $2 billion. But some were near completion with most of the money already spent.

    An NPR analysis of all of DOGE’s reported savings found that it likely was around $2 billion for the entire federal government — though the Education Department is a top contributor.

    On Friday, a federal judge issued an injunction that temporarily blocks the Trump administration from canceling additional contracts and grants that might violate the anti-DEIA executive order. It’s not clear whether the injunction would prevent more contracts from being canceled “for convenience.”

    Mark Schneider, the recent past IES director, said the sweeping cuts represent an opportunity to overhaul a bloated education research establishment. But even many conservative critics have expressed alarm at how wide-ranging and indiscriminate the cuts have been. Congress mandated many of the terminated programs, which also indirectly support state and privately funded research.

    The canceled projects include contracts that support maintenance of the Common Core of Data, a major database used by policymakers, researchers, and journalists, as well as work that supports updates to the What Works Clearinghouse, a huge repository of evidence-based practices available to educators for free.

    And after promising not to make any cuts to the National Assessment of Educational Progress, known as the nation’s report card, the department canceled an upcoming test for 17-year-olds that helps researchers understand long-term trends. On Monday, Peggy Carr, the head of the National Center for Education Statistics, which oversees NAEP, was placed on leave.

    The Education Department did not respond to questions about who decided which programs to cut and what criteria were used. Nor did the department respond to a specific question about why Charting My Path was eliminated. DOGE records estimate the administration saved $22 million by terminating the program early, less than half the $54 million in the original contract.

    The decision has caused mid-year disruptions and uncertainty.

    In Utah, the Canyons School District is trying to reassign the school counselor and three teachers whose salaries were covered by the Charting My Path contract.

    The district, which had 88 high schoolers participating in the program, is hoping to keep using the curriculum to boost its usual services, said Kirsten Stewart, a district spokesperson.

    Officials in Poway Unified, too, hope schools can use the curriculum and tools to keep up a version of the program. But that will take time and work because the program’s four teachers had to be reassigned to other jobs.

    “They dedicated that time and got really important training,” McCrath-Smith said. “We don’t want to see that squandered.”

    For Damroth, the loss of parent support meetings through Charting My Path was especially devastating. Logan has a rare genetic mutation that causes him to fall asleep easily during the day, so Damroth wanted help navigating which colleges might be able to offer extra scheduling support.

    “I have a million questions about this. Instead of just hearing ‘I don’t know’ I was really looking forward to working with Joe and the program,” she said, referring to Logan’s former mentor. “It’s just heartbreaking. I feel like this wasn’t well thought out. … My child wants to do things in life, but he needs to be given the tools to achieve those goals and those dreams that he has.”

    DOGE cuts labs that helped ‘Mississippi Miracle’ in reading

    The dramatic improvement in reading proficiency that Carey Wright oversaw as state superintendent in one the nation’s poorest states became known as the “Mississippi Miracle.”

    Regional Educational Laboratory Southeast, based out of the Florida Center for Reading Research at Florida State University, was a key partner in that work, Wright said.

    When Wright wondered if state-funded instructional coaches were really making a difference, REL Southeast dispatched a team to observe, videotape, and analyze the instruction delivered by hundreds of elementary teachers across the state. Researchers reported that teachers’ instructional practices aligned well with the science of reading and that teachers themselves said they felt far more knowledgeable about teaching reading.

    “That solidified for me that the money that we were putting into professional learning was working,” Wright said.

    The study, she noted, arose from a casual conversation with researchers at REL Southeast: “That’s the kind of give and take that the RELs had with the states.”

    Wright, now Maryland state superintendent, said she was looking forward to partnering with REL Mid-Atlantic on a math initiative and on an overhaul of the school accountability system.

    But this month, termination letters went out to the universities and research organizations that run the 10 Regional Educational Laboratories, which were established by Congress in 1965 to serve states and school districts. The letters said the contracts were being terminated “for convenience.”

    The press release that went to news organizations cited “wasteful and ideologically driven spending” and named a single project in Ohio that involved equity audits as a part of an effort to reduce suspensions. Most of the REL projects on the IES website involve reading, math, career connections, and teacher retention.

    Jannelle Kubinec, CEO of WestEd, an education research organization that held the contracts for REL West and REL Northwest, said she never received a complaint or a request to review the contracts before receiving termination letters. Her team had to abruptly cancel meetings to go over results with school districts. In other cases, reports are nearly finished but cannot be distributed because they haven’t gone through the review process.

    REL West was also working with the Utah State Board of Education to figure out if the legislature’s investment in programs to keep early career teachers from leaving the classroom was making a difference, among several other projects.

    “This is good work and we are trying to think through our options,” she said. “But the cancellation does limit our ability to finish the work.”

    Given enough time, Utah should be able to find a staffer to analyze the data collected by REL West, said Sharon Turner, a spokesperson for the Utah State Board of Education. But the findings are much less likely to be shared with other states.

    The most recent contracts started in 2022 and were set to run through 2027.

    The Trump administration said it planned to enter into new contracts for the RELs to satisfy “statutory requirements” and better serve schools and states, though it’s unclear what that will entail.

    “The states drive the research agendas of the RELs,” said Sara Schapiro, the executive director of the Alliance for Learning Innovation, a coalition that advocates for more effective education research. If the federal government dictates what RELs can do, “it runs counter to the whole argument that they want the states to be leading the way on education.”

    Some terminated federal education research was nearly complete

    Some research efforts were nearly complete when they got shut down, raising questions about how efficient these cuts were.

    The American Institutes for Research, for example, was almost done evaluating the impact of the Comprehensive Literacy State Development program, which aims to improve literacy instruction through investments like new curriculum and teacher training.

    AIR’s research spanned 114 elementary schools across 11 states and involved more than 23,000 third, fourth, and fifth graders and their nearly 900 reading teachers.

    Researchers had collected and analyzed a massive trove of data from the randomized trial and presented their findings to federal education officials just three days before the study was terminated.

    “It was a very exciting meeting,” said Mike Garet, a vice president and institute fellow at AIR who oversaw the study. “People were very enthusiastic about the report.”

    Another AIR study that was nearing completion looked at the use of multi-tiered systems of support for reading among first and second graders. It’s a strategy that helps schools identify and provide support to struggling readers, with the most intensive help going to kids with the highest needs. It’s widely used by schools, but its effectiveness hasn’t been tested on a larger scale.

    The research took place in 106 schools and involved over 1,200 educators and 5,700 children who started first grade in 2021 and 2022. Much of the funding for the study went toward paying for teacher training and coaching to roll out the program over three years. All of the data was collected and nearly done being analyzed when DOGE made its cuts.

    Garet doesn’t think he and his team should simply walk away from unfinished work.

    “If we can’t report results, that would violate our covenant with the districts, the teachers, the parents, and the students who devoted a lot of time in the hope of generating knowledge about what works,” Garet said. “Now that we have the data and have the results, I think we’re duty-bound to report them.”

    This story was originally published by Chalkbeat. Chalkbeat is a nonprofit news site covering educational change in public schools. Sign up for their newsletters at ckbe.at/newsletters.


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  • What Job Design Can Teach Us About Course Design – Faculty Focus

    What Job Design Can Teach Us About Course Design – Faculty Focus

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  • Achieving a 100% Completion Rate for Student Assessment at the University of Charleston

    Achieving a 100% Completion Rate for Student Assessment at the University of Charleston

    Seated in beautiful Charleston, West Virginia, the University of Charleston (UC) boasts “a unique opportunity for those who want an exceptional education in a smaller, private setting.” UC provides a unique student experience focused on retention and student success even before students arrive on campus.

    Students are offered an opportunity to complete the College Student Inventory (CSI) online through a pre-orientation module. This initiative is reinforced through the student’s Success and Motivation first-year course. University instructors serve as mentors, utilizing the CSI results to capitalize on insights related to each individual student’s strengths and opportunities for success through individual review meetings and strategic support and skill building structured within this course.

    After achieving a 7% increase in retention, Director of Student Success and First-Year Programs Debbie Bannister says administering the CSI each year is non-negotiable. Additionally, the campus has refocused on retention, emphasizing, “Everyone has to realize that they are part of retention, and they’re part of keeping every single student on our campus.”

    UC has reinstated a Retention Committee that utilizes summary information from the CSI to understand the needs of its students. Of particular concern, UC notes that the transfer portal has created additional challenges with upperclassmen, so including a representative from the athletic department on the retention committee has been crucial.

    Through this focus on retention and strong implementation strategy, UC achieves a 100% completion rate for the CSI for their first-year student cohort. Building off the scaffolding support from early support meetings related to the CSI insights, first-year instructors are able to refer back to reinforce articulated support strategies and goals throughout the first-year experience. The structure and progression through this course reiterates college preparation skills and resources building motivation and a growth mindset to persist through college.

    Increase student success through early intervention

    Join institutions such as the University of Charleston by using the College Student Inventory with your incoming students. More than 1,400 institutions have used the CSI, and it’s been taken by more than 2.6 million students nationwide. Learn more about how you can use it to intervene earlier with students and increase student yield.

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  • The Student Assistant Supports Learning and Teaching

    The Student Assistant Supports Learning and Teaching

    Reading Time: 3 minutes

    AI is becoming a bigger part of our daily lives, and students are already using it to support their learning. In fact, from our studies, 90% of faculty feel GenAI is going to play an increasingly important role in higher ed.

    Embracing AI responsibly, with thoughtful innovation, can help students take charge of their educational journey. So, we turn to the insights and expertise of you and your students — to develop AI tools that support and empower learners, while maintaining ethical practices, accuracy and a focus on the human side of education.

    Training the Student Assistant together

    Since we introduced the Student Assistant in August 2024, we continue to ensure that faculty, alongside students, play a central role in helping to train it.

    Students work directly with the tool, having conversations. Instructors review these exchanges to ensure the Student Assistant is guiding students through a collaborative, critical thinking process —helping them find answers on their own, rather than directly providing them.

    “I was extremely impressed with the training and evaluation process. The onboarding process was great, and the efforts taken by Cengage to ensure parity in the evaluation process was a good-faith sign of the quality and accuracy of the Student Assistant.” — Dr. Loretta S. Smith, Professor of Management, Arkansas Tech University

    Supporting students through our trusted sources

    The Student Assistant uses only Cengage-authored course materials — it does not search the web.

    By leveraging content aligned directly with instructor’s chosen textbook , the Student Assistant provides reliable, real-time guidance that helps students bridge knowledge gaps — without ever relying on external sources that may lack credibility.

    Unlike tools that rely on potentially unreliable web sources, the Student Assistant ensures that every piece of guidance aligns with course objectives and instructor expectations.

    Here’s how:

    • It uses assigned Cengage textbooks, eBooks and resources, ensuring accuracy and relevance for every interaction
    • The Student Assistant avoids pulling content from the web, eliminating the risks of misinformation or content misalignment
    • It does not store or share student responses, keeping information private and secure

    By staying within our ecosystem, the Student Assistant fosters academic integrity and ensures students are empowered to learn with autonomy and confidence.

    “The Student Assistant is user friendly and adaptive. The bot responded appropriately and in ways that prompt students to deepen their understanding without giving away the answer.” – Lois Mcwhorter, Department Chair for the Hutton School of Business at the University of Cumberlands

    Personalizing the learning journey

    56% of faculty cited personalization as a top use case for GenAI to help enhance the learning experience.

    The Student Assistant enhances student outcomes by offering a personalized educational experience. It provides students with tailored resources that meet their unique learning needs right when they need them. With personalized, encouraging feedback and opportunities to connect with key concepts in new ways, students gain a deeper understanding of their coursework. This helps them close learning gaps independently and find the answers on their own, empowering them to take ownership of their education.

    “What surprised me most about using the Student Assistant was how quickly it adapted and adjusted to feedback. While the Student Assistant helped support students with their specific questions or tasks, it did so in a way that allowed for a connection. It was not simply a bot that pointed you to the correct answer in the textbook; it assisted students similar to how a professor or instructor would help a student.” — Dr. Stephanie Thacker, Associate Professor of Business for the Hutton School of Business at the University of the Cumberlands

    Helping students work through the challenges

    The Student Assistant is available 24/7 to help students practice concepts without the need to wait for feedback, enabling independent learning before seeking instructor support.

    With just-in-time feedback, students can receive guidance tailored to their course, helping them work through challenges on their own schedule. By guiding students to discover answers on their own, rather than providing them outright, the Student Assistant encourages critical thinking and deeper engagement.

    “Often students will come to me because they are confused, but they don’t necessarily know what they are confused about. I have been incredibly impressed with the Student Assistants’ ability to help guide students to better understand where they are struggling. This will not only benefit the student but has the potential to help me be a better teacher, enable more critical thinking and foster more engaging classroom discussion.” — Professor Noreen Templin, Department Chair and Professor of Economics at Butler Community College

    Want to start using the Student Assistant for your courses?

    The Student Assistant, embedded in MindTap, is available in beta with select titles , such as “Management,” “Human Psychology” and “Principles of Economics” — with even more coming this fall. Find the full list of titles that currently feature the Student Assistant, plus learn more about the tool and AI at Cengage right here.

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  • Direct and Indirect Assessment Measures of Student Learning in Higher Education – Faculty Focus

    Direct and Indirect Assessment Measures of Student Learning in Higher Education – Faculty Focus

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  • College Student Satisfaction: Reflecting on 30 Years

    College Student Satisfaction: Reflecting on 30 Years

    College students have changed greatly in 30 years, but how has student satisfaction changed?

    Think back 30 years ago to 1995. What is different for you now? Where were you and what were you doing in the mid 1990s? Perhaps you were still in school and living at home, or not even born yet. Perhaps you were in your early years of working in higher education. Take a moment to reflect on what has (and has not) changed for you in that span of time. 

    Thirty years ago, I was just starting my position at what was then Noel-Levitz. What stands out for me was that I was about to become a mom for the first time. Now my baby is grown and will be a new mom herself later this year. And I find myself being on one of the “seasoned professionals” in the company, working alongside members of my team who were still in elementary school back in 1995. 

    Thirty years ago, we were just beginning to utilize email and the internet. Now they have become the primary way we do business, communicate professionally, and discover information.  Artificial intelligence (AI) is the new technology that we are learning to embrace to improve our professional and personal lives.   

    Thirty years ago, students were arriving on our campuses, seeking an education, guidance, growth, belonging, value for their investment and ultimately a better life.  That’s still the case today.  Plus, students are navigating more technology options, they are more openly seeking mental health support, and they are living in a world full of distractions. Online learning is a reality now and continues to become more accepted as a modality, especially after the experiences of 2020. As the demographic cliff looms, colleges are expanding their focus to include lifelong learners. 

    Thirty years ago is also when the Student Satisfaction Inventory (SSI) was launched to provide four-year and two-year institutions with a tool to better understand the priorities of their students. (In the early 2000s, we added survey instruments specifically for adult and online populations.) The data identified where the college was performing well and where it mattered for them to do better in order to retain their students to graduation. The concept of looking at satisfaction within the context of the level of importance was new back then, but in the past three decades, it has become the standard for capturing student perceptions. Since 1995, we have worked with thousands of institutions and collected data from millions of individuals, documenting what is important and where students are satisfied or dissatisfied with their experience. As we reach this 30-year milestone for the SSI, I took some time to reflect on what has changed in students’ perceptions and what has stayed the same.

    Consistent priorities

    What stood out to me as I reviewed the national data sets over the past 30 years is that what matters to students has largely stayed the same. Students continue to care about good advising, quality instruction and getting access to classes. The academic experience is highly valued by students and is the primary reason they are enrolled, now and then. 

    Another observation is that there are two areas that have been consistent priorities for improvement, especially at four-year private and public institutions:

    • Tuition paid is a worthwhile investment.
    • Adequate financial aid is available for most students. 

    These two items have routinely appeared as national challenges (areas of high importance and low satisfaction) over the decades, which shows that institutions continue to have opportunities to communicate value and address the financial pain points of students to make higher education accessible and affordable. 

    Campus climate is key

    One thing we have learned over the past thirty years is how students feel on campus is key to student success and retention. The research reflects the strongest links between students’ sense of belonging, feeling welcome, and enjoying their campus experience to their overall levels of satisfaction. High levels of satisfaction are linked to individual student retention and institutional graduation rates. Campuses that want to best influence students remaining enrolled are being intentional with efforts to show concern for students individually, building connections between students from day one, and continuing those activities as students progress each year. It is important for institutions to recognize that students have lots of options to receive a quality education, but the environment and the potential student “fit” is more likely to vary from location to location. What happens while a student is at the college they have selected is more impactful on them than which institution they ultimately chose. Creating welcoming environments and supporting students’ sense of belonging in the chosen college is a way for institutions to stand out and succeed in serving students. Colleges often ask, “Why do students leave?” when they could be asking, “Why do students stay?” Building positive campus cultures and expanding the “good stuff” being done for students is a way to critical way to improve student and institutional success.

    One sector where the data reflect high satisfaction scores and good consistency, especially in the past five years since the pandemic, is community colleges. Students attending their (often local) two-year institutions want to be there, with high percentages of students indicating the school is their first choice.  Community college students nationally indicate areas such as the campus staff being caring/helpful, students being made to feel welcome, and people on the campus respecting each other, as strengths (high importance and high satisfaction). These positive perceptions are also reflected with overall high levels of satisfaction and indications of a likelihood to re-enroll if the student had it to do over again. The data indicate that two-year institutions are doing a nice job of building a sense of community among primarily commuter student populations. 

    Systemic issues and pockets of improvement

    Everyone talks about “kids today,” but in reality, they have been doing that for generations. It can’t be a reason not to change and respond appropriately to the needs of current students. When we consider the priorities for improvement in higher education that have remained at the forefront, we may need to recognize that some of these areas are systemic to higher education, along with recognizing that higher education generally has not done enough to respond. There are certainly pockets of improvement at schools that have prioritized being responsive and, as a result, are seeing positive movement in student satisfaction and student retention, but that is not happening everywhere. Taking action based on student feedback is a powerful way to influence student success. The campuses that have bought into that concept are seeing the results. 

    Current student satisfaction national results

    Want to learn more about the current trends in student satisfaction?  I invite you to download the 2024 National Student Satisfaction and Priorities Report

    This year’s analysis takes a closer look at the national results by demographic subpopulations, primarily by class level, to get a clearer view on how to improve the student experience. Institutions have found that targeting initiatives for particular student populations can be an effective way to have the biggest impact on student satisfaction. Download your free copy today.

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  • Welcome Visible Body to Cengage

    Welcome Visible Body to Cengage

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    At Cengage, creating quality learning experiences is a priority. Our goal is to put the learner at the center of these experiences to help them prepare for the future, especially in much-needed fields like health care, biology and life sciences.

    And so, to enhance learner engagement and deepen students’ understanding of key science concepts, we’re excited to welcome Visible Body to Cengage and our science offerings.

    Introducing Visible Body

    Visible Body is a leading provider of interactive apps and software used by over a million students, educators and health care/biomedical professionals around the world. Visible Body provides highly detailed 3D visuals, micro-lessons and game-like interactivity to make studying anatomy and biology easier and more engaging.

     

    Cengage and Visible Body deepen science learning

    By teaming up, we can provide expanded science offerings to more learners and educators — boosting engagement, improving problem-solving skills and strengthening students’ grasp of key science concepts.

    Visible Body adds to the variety of ways we can support learning. For science courses like anatomy and physiology and biology, it is vital that students gain a deep understanding of the human body and are given a hands-on way to engage with the concepts and processes.

    With accurate visual representations, anatomically correct 3D models and immersive activities, learners can master the concepts quickly, while gaining access to real-world scientific experiences and practicing essential skills for the workforce. AR and mixed reality bring learning to life, enabling students to engage with scenarios typically limited to lab environments. This approach empowers institutions, especially those strained for resources, to deliver high-quality, engaging education without labs.

    What’s in the future for science teaching and learning?

    Visible Body will be available with Dr. Liz Co’s “Anatomy & Physiology” later this spring with plans to add it to even more Cengage higher ed and K-12 science resources soon.

     

    Interested in learning about Liz Co’s “Anatomy & Physiology” — along with the addition of Visible Body? Fill out the form to find out more.

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  • Online Learners: Generational Influences on Expectations and Satisfaction

    Online Learners: Generational Influences on Expectations and Satisfaction

    Earlier this year, I was interested to read RNL’s Generations of Online Learners report, which was produced by cross-tabbing our national survey of (largely) prospective online students by the three primary student generations. There has been greater awareness in recent years of the influence of generational differences in higher education, and this made me interested to explore the perceptions of students by age within our National Online Learners dataset.

    These data reflect the responses to the RNL Priorities Survey for Online Learners (PSOL) over the past three academic years (fall 2021 through spring 2024), which now reflects a fully post-pandemic point of view. The total data represents 101,925 student records from 153 institutions. The PSOL asks students to indicate a level of importance and a level of satisfaction on a variety of experiences associated with their online study.

    While the standard age categories used in the PSOL don’t exactly line up with the generational parameters, we can get close with these designations:

    Age Indicator Generational Designation
    19-24 Gen Z
    25-34 Millennial (One)
    35-44 Millennial (Two)
    45 -54 GenX

    Tuition paid is a worthwhile investment

    One of the high priority items on the PSOL is the perception of “Tuition paid is a worthwhile investment.”

    Tuition paid is a worthwhile investment.

    Gen Z Millennial (One) Millennial (Two) Gen X
    Importance* 86% 89% 91% 92%
    Satisfaction** 62% 67% 71% 76%

    *% of students who indicated the item was important/very important
    **% of students who indicated they were satisfied/very satisfied with this item

    While this item is just 6 percent less important to Gen Z students than it is to Gen Xers, Gen Z students are 14 percent less satisfied than the Gen Xers. The older the student, the more likely they are to be satisfied with their tuition investment. What this says to online programs is you may need to more intentionally build the case for the investment of time and resources when you are recruiting and looking to retain Gen Z students (the primary “traditional age” student cohort) than you may need to be when recruiting (and seeking to retain) either Millennials or Gen X online students.

    Items of less importance to Gen Z/more important to Gen X

    Three other items stand out as being much less important to Gen Z students than they are to Gen X students:

    • This institution has a good reputation.
    • Factor to enroll: Reputation of the institution
    • Source of information: Catalog (online)

    Each of these items saw at least 10 percent less importance among Gen Z online students when compared with Gen X.

    This could be considered in the reverse: these items are actually more important to older students than they are younger students. If you are an online program that is specifically looking to recruit online learners who are older, you may want to emphasize your overall reputation and include reliable resources that speak to the quality of the education you are providing.

    These Gen X ratings may be (at least in part) due to a lack of exposure that this generation had to online learning options when they were younger; they may need more evidence that online learning is an acceptable way to get a degree. In addition, older online students may be more accustomed to reviewing catalogs and expecting to see a complete catalog as an online resource as they are determining their program and direction for course work.

    Conversely, the relative lack of concern that Gen Z students give to issues of reputation (likely as a placeholder for “quality” of the program) is likely an indicator of their comfort with the online modality – which for them does not represent something experimental or new. Particularly after the pandemic (and their exposure to online or remote learning) they may not have loved those experiences, but they did become quite comfortable with them.

    Five areas where Gen Z students are much less satisfied than Gen X

    There were a number of factors for which Gen Z online students indicated satisfaction levels which are 10 percent or more lower than among Gen X online students.

    Faculty provide timely feedback about student progress.

    Gen Z Millennial (One) Millennial (Two) Gen X
    Satisfaction* 66% 71% 73% 76%

    *% of students who indicated they were satisfied/very satisfied with this item

    The quality of instruction is excellent.

    Gen Z Millennial (One) Millennial (Two) Gen X
    Satisfaction* 65% 70% 72% 76%

    *% of students who indicated they were satisfied/very satisfied with this item

    Adequate financial aid is available.

    Gen Z Millennial (One) Millennial (Two) Gen X
    Satisfaction* 59% 66% 68% 70%

    *% of students who indicated they were satisfied/very satisfied with this item

    I receive timely information on the availability of financial aid.

    Gen Z Millennial (One) Millennial (Two) Gen X
    Satisfaction* 64% 72% 74% 74%

    *% of students who indicated they were satisfied/very satisfied with this item

    This institution responds quickly when I request information.

    Gen Z Millennial (One) Millennial (Two) Gen X
    Satisfaction* 68 % 76 % 78 % 80 %

    *% of students who indicated they were satisfied/very satisfied with this item

    These data make it clear that the youngest online students are clearly less satisfied with their experience than are older generations. Note that all respondents are in fully online programs and are not reflecting any of the “emergency remote learning” that occurred during the pandemic – a period that precedes the data collection window. Having said this, these younger students may be more ready to be critical of fully online learning due to possible pandemic-era remote learning experiences. Alternatively, their lifelong exposure to all things online may just make them have higher expectations of their online programs than older students. As we have documented elsewhere, their expectations may be informed by the many other highly personalized and speedy online interactions they have in other spheres of their lives.

    The results reflected here provide an opportunity for online programs to consider the student populations they are targeting for recruitment purposes and how they can best retain them through to completion of the program – and thereby maximize their student success outcomes. Targeted initiatives and communication related to these priority areas for younger students may best serve institutions with achieving their goals, recognizing that students in different age groups have different perceptions and perspectives that they bring with them to the higher education experience.

    Survey your students

    The most relevant and useful data points that will maximize student success are always specific to each institution. For this reason, it is important that institutions (and in this case online programs) need to survey their own student population to identify areas of importance and satisfaction (and dissatisfaction). Once you have data for your own institution (or online program), you can isolate it by various demographics and then target your activities for subpopulations that may be less satisfied with their experience. The work you do to gather student feedback data, to explore it for insights and to use it to inform actions will have the greatest impact on student success.

    Contact me if you would like to learn more about administering the Priorities Survey for Online Learners with your students.

    I also invite you to download the 2024 National Student Satisfaction and Priorities Report to learn more about the perceptions of students by class level in traditional and online programs

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  • The Power of Tailored Advising in Supporting Student Success

    The Power of Tailored Advising in Supporting Student Success

    This post was co-written with Natalie McVay.

    As a college graduate, RNL’s Natalie McVay has direct experience and helpful insights on the impact of advising on student success outcomes. After attending two separate institutions with differing levels of advising support, Natalie identified specific elements of “transactional” advising that nurtured her success, guiding her on her path to degree completion. For more information on Natalie’s perspective—including advising methods that impacted her ability to retain at her first institution, resulting in her decision to transfer—see RNL’s on-demand webinar The Student’s Perspective: Retention and Motivation.

    A proactive approach to student success

    In an era where student engagement and retention are top priorities, institutions are seeking innovative ways to support students at risk of leaving. Tailored transactional advising is a proactive approach to advising, relevant for all advising philosophies. This approach identifies students in need and provides opportunities to intervene with targeted resources to improve their experience. This strategy not only demonstrates the institution’s commitment to student success but also provides a clear return on investment (ROI) for the student.

    Identifying students’ needs and intervening with resources

    Using analytics and data-driven insights, institutions can identify students who are at risk of leaving due to various factors such as low academic performance, lack of engagement, or other challenges. By intervening early, advisors can offer support, connecting students with resources that match their specific needs.

    However, it’s not about overwhelming students with a laundry list of available resources. Instead, advisors must show students how the institution is committed to their success, highlighting the specific benefits and value of the resources being offered within an appropriate timeframe. And they need to provide the specific resources that each student is looking for.

    Identifying students’ needs and offering support to address those needs at key points in their academic journeys can be the critical influence needed to retain at-risk populations and to ultimately improve student success outcomes.

    One way to gather relevant data about students is through RNL’s Retention Management System (RMS) which measures non-cognitive motivational indicators that pinpoint each student’s (and cohort’s) strengths, risk factors, and receptivity for support at three pivotal transitions in their academic journey. (Learn more about the RMS.)

    The power of written proof

    When students are struggling, they may feel disconnected from their institution. One way to engage them is by incorporating communications that reflect students’ specific concerns along with relevant campus resources to address those concerns. Tailored, timely and data-informed communications can be a key source of guidance in helping students successfully meet their goals. This approach acknowledges students’ individual concerns and shows that the institution is invested in their well-being.

    The impact of words in transactional advising

    In a transactional advising scenario, words have the power to make a significant difference. A well-crafted email or in-person message can convey empathy, understanding, and a genuine interest in your student’s success. The tone and language used can either make or break the student’s perception of the institution’s commitment to their success.

    Let’s consider two email examples in response to a student who is struggling with study habits and sense of belonging, and who is also receptive to career guidance:

    Option 1: A basic transactional approach

    “Have you taken advantage of these student resources?

    • Study groups
    • Peer group chat
    • Meet with an alumni

    We want to ensure you have the support you need to succeed.”

    Option 2: A more personal and supportive transactional approach

    “Natalie, my goal is to connect you to the right resources here on campus!

    If the study group doesn’t feel like the right fit, make sure to check out the peer group chat. I know there are other students like you waiting to take the first step. I also have a contact list of alumni who would love to connect with you about various career paths they chose after completing their degree here at [institution].

    I’m in your corner!”

    The second option not only acknowledges Natalie’s struggles but also employs empathy and a genuine interest in her well-being while offering options to address her specific concerns. By using words that convey a sense of support and connection, advisors can build trust and help students feel more invested in their own success.

    Utilizing mail merge and word play

    Institutional data, such as student success initiatives and predictive analytics, can be used to populate emails like these. Mail merge capabilities can help advisors send personalized messages to students, making them feel seen and valued. Word play, such as using phrases like “I’m in your corner,” can make a significant impact, creating a sense of connection and community.

    By leveraging tailored transactional advising, institutions can demonstrate their commitment to student success and provide a more personal and supportive experience for students. By using data-driven insights and targeted resources, advisors can make a meaningful difference in a student’s life, helping them stay enrolled and achieve their goals.

    According to Natalie, tailored transactional advising influenced her desire to consistently re-enroll and, ultimately, graduate as an adult student from the institution that helped deliver her 2nd student experience: “My commitment to them was higher because I felt their commitment to me.”

    Watch the webinar

    To learn more about this approach, listen to the on-demand webinar on the topic

    You can also connect with RNL professionals to learn how the Retention Management System can work at your institution, providing you with data you need to make personal connections with students to keep them enrolled. 

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  • How to Use Canvas to NUDGE Students to Complete Assignments

    How to Use Canvas to NUDGE Students to Complete Assignments

    I am a TOTAL fan of the “message students who” feature on Canvas. Our university utilizes Canvas as our learning management platform. With this feature, I can message students who…

    have not completed assignments

    have not communicated with me

    have an average below a certain threshold

    have an average ABOVE a certain threshold

    have done a STELLAR job on assignments

    and MORE

    I use this feature for EVERYTHING! You should definitely try it out! It is free and I’ve convinced other faculty to use it as well!

    Check out my book – Retaining College Students Using Technology: A Guidebook for Student Affairs and Academic Affairs Professionals.

    Remember to order copies for your team as well!

    Thanks for visiting! 


    Sincerely,


    Dr. Jennifer T. Edwards
    Professor of Communication

    Executive Director of the Texas Social Media Research Institute & Rural Communication Institute

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