Queens College is one of The City University of New York’s 25 colleges. My daughter transferred from another school within the system yet despite mastering course material, she was told to take what was basically the same course all over again.
Fortunately, I understood the appeals process and was able to point her in the right direction. As a result, she obtained credit for the course, which counted toward her major. At the same time, reality struck: A student should not need to have an associate provost as a parent to transfer college credits. Frankly, they shouldn’t even need to appeal credits within the same system.
Nationally, the transfer system has been set up to let students fail for decades. On average, students lose a fifth of their credits when transferring to a four-year college, according to the U.S. Government Accountability Office. This leads to wasted tuition dollars and makes it more challenging to earn a bachelor’s degree. A 2023 report by the Community College Research Center found that only 16% of community college students earned a bachelor’s program within six years and just 10% of low-income students did.
As the largest public urban university system in the nation, CUNY had a real opportunity to make a change. In 2023, CUNY’s Board of Trustees charged the University’s leadership – including myself – to fix the transfer system.
CUNY has long been dedicated to eliminating the obstacles that result when a student transfers. In fact, the expectation that CUNY should provide a seamless ability to transfer between its constituent colleges dates to its formation as a centralized system in the 1960s.
Enshrined in New York state education law is the mandate for CUNY to “maintain its close articulation between senior and community college units.” Each year, up to 15,000 CUNY students – like my daughter – transfer between campuses, most commonly from a community college to a four-year college.
The purpose of an integrated university system is to offer an array of options for students which transfer seamlessly across all colleges. And over the years there have been efforts to achieve that at CUNY.
In 2013, the University implemented the Pathways initiative which established the seamless transfer of general education courses across its undergraduate colleges. There are also many individual articulation agreements between colleges. But such agreements, between a singular CUNY community college’s program and a corresponding bachelor’s level program at another college, could only go so far in addressing a systemic problem and sometimes result in credits transferring as blanket elective, which does not help a student make progress in their major. Truly universal transferability would require faculty buy-in and better digital tools.
And so, one of the first things I knew I needed to do was engage our University Faculty Senate, both out of respect for their role in our decision-making process as part of shared governance and to leverage their expertise. This would come to be one of the most important steps in making this effort successful.
As we engaged faculty in discussions about transfer, we shifted the focus from simply identifying equivalent courses to defining the essential competencies students must master in the first half of their major. Faculty across institutions readily reached consensus on the core knowledge and skills students needed to succeed in the second half of their program.
This competency-based approach then led to productive conversations about how specific courses developed these critical skills. Initially, the goal was to group courses into equivalent “blocks,” ensuring students could transfer seamlessly. In some cases, this process led faculty to align their individual courses more closely; others maintained course groupings but ensured consistency across institutions. Both approaches resulted in universal transfer pathways, guaranteeing students full credit toward their major at any receiving college.
At the same time, faculty helped us navigate practical roadblocks. For instance, we recognized that a universal approach could not always apply to programs leading to licensing exams— such as the CPA exam— where external accrediting bodies impose strict curricular requirements. While this nuance was clear to accounting faculty, it underscored for others the importance of discipline-specific constraints in shaping transfer policy.
Ultimately, this collaborative process ensured that transfer credit advances students’ progress toward degree completion rather than being lost as elective credit. Through collaboration, more than 300 courses, or blocks of courses, are now universally equivalent to each other across all colleges.
Starting in fall 2025, for over 75% of students transferring anywhere within the system, they will carry over most credits in their major. The University tackled the six most common transfer majors first – accounting, computer science, biology, math, psychology and sociology – ensuring credits transfer retroactively. We will work to align 100% of majors next.
The new system creates consistency on what students across CUNY campuses need to learn in the first half of their major and is expected to save students an average of $1,220 in wasted credits.
The CUNY Transfer Initiative extends beyond curricular alignment; it also involves evaluating the tools, policies, and practices that affect transfer student success. By reviewing policies, we identified gaps where new policies were needed and determined where existing policies required adjustments to better achieve their intended outcomes. We enhanced the CUNY Transfer Explorer (T-Rex), a tool that shows students how their credits transfer across the system, by adding leaderboards with key transfer metrics for each college and a feature that estimates how much of a degree would be completed at any CUNY school.
On January 21, the University automated a critical process in its student information system, known as CUNYfirst, ensuring admitted transfer students can immediately see how their credits apply at their new college. Previously, this was a manual, campus-specific process that required student advocacy and often caused delays. On its first day, the automation benefited 18,850 students, reducing stress and supporting informed academic decisions.
Fixing the transfer crisis will take continued effort.
To make sure that this system does not break again, we will be working with faculty to adjust how we develop the curriculum for new courses. This means we will now proactively consider how a potential new course will transfer across the CUNY system before it even exists. As the initiative grows, we will have 100% of credits in the first half of a major count towards a degree when students transfer from one of CUNY’s associate programs to the same major in a CUNY bachelor’s degree program.
The conversation is also continuing across the country. In 2023, the United States Department of Education hosted a summit of 200 higher education leaders on improving the transfer process. Then-U.S. Secretary of Education Dr. Miguel Cardona acknowledged that the current state of the college transfer system is broken, saying that it, “stacks the deck against community college students who aspire to earn four-year degrees.”
As part of my research when starting this effort, I reached out to my colleagues from colleges across the country to see what I could learn about what may work in improving outcomes for our transfer students. The collective response? “If you find a solution, please let us know.”
Everyone sees that the current state of our higher education system does a great disservice to students who transfer, presenting logistical and financial challenges that derail students who are otherwise dedicated to enhancing their education. While there is still work to be done, I am proud to say that we’ve truly begun to dismantle those barriers in an effort that I hope other public institutions of higher education will take inspiration from.
Dr. Alicia M. Alvero is the interim executive vice chancellor and university provost at The City University of New York. A professor of organizational behavior management for nearly two decades at CUNY’s Queens College, she also served as the college’s associate provost for academic and faculty affairs.