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  • Director of Content and Product Strategy at UM

    Director of Content and Product Strategy at UM

    For my newest “Featured Gig” installment, I want to highlight the search for a director of content and product strategy at the Center for Academic Innovation at the University of Michigan. Sarah Dysart, chief learning officer at CAI, agreed to answer my questions about the role.

    If you have a job at the intersection of learning, organizational change and technology that you are recruiting for, please get in touch!

    Q: What is the university’s mandate behind this role? How does it help align with and advance the university’s strategic priorities?

    A: The University of Michigan has long staked its reputation on research excellence and public purpose. Now we’re doubling down on scale, access and impact—transforming how learning reaches people across every stage of life, across the globe. Life-changing education is one of four core impact areas within the University of Michigan’s Vision 2034, and the person in the director of content and product strategy role will support this strategic work.

    As Michigan accelerates its investment in digital learning, this person leads the charge: shaping and guiding a dynamic portfolio of educational products—online courses, certificates, degree programs, short-form learning experiences and beyond—that don’t merely mirror the classroom, but reimagine what learning can be. This role calls for both vision and precision, bringing together academic imagination, bold experimentation and the ability to turn ideas into action. The director will steer faculty ideas and institutional goals into cohesive, high-impact offerings that reflect the university’s boldest ambitions for learning at scale.

    Q: Where does the role sit within the university structure? How will the person in this role engage with other units and leaders across campus?

    A: This director role sits within the Center for Academic Innovation, operating at the intersection of ideas and implementation. The individual will collaborate closely with experts in learning design, media production, marketing, operations and research. But the real action is in the connections across campus.

    Michigan’s schools and colleges host a vast breadth and depth of faculty expertise, and this role thrives on cross-campus collaboration—partnering with academic unit leaders, faculty and staff to co-create offerings that extend U-M’s mission far beyond Ann Arbor. Drawing on insights about learner demand and market opportunity, the director will guide faculty in selecting content areas and product types with the greatest potential, translating an idea sketched on a whiteboard into a course reaching learners across the globe.

    Q: What would success look like in one year? Three years? Beyond?

    A: In one year, the new director has helped identify and launch a diverse set of online learning offerings that reflect Michigan’s distinctive strengths. Relationships are strong, internal workflows are humming and early results show promising reach and impact.

    In three years, the content portfolio resembles a greatest hits playlist for lifelong learners—diverse, well-balanced and deeply mission-aligned. It’s something learners want to come back and engage with, time and time again. Offerings address workforce needs, social challenges and global opportunity. Faculty are eager to collaborate. Partners are eager to invest.

    Beyond that, success means transformation. The University of Michigan is recognized not just for what it teaches, but for how it reimagines teaching. Our educational offerings reach far beyond campus, connecting with learners across industries, geographies and life stages. This individual has played a key part in turning a world-class university into a truly global learning institution.

    Q: What kinds of future roles would someone who took this position be prepared for?

    A: We’re looking for someone who wants to shape what’s next—not just for learners, but for institutions. The director of content and product strategy will develop a rare blend of skills: the ability to lead across academic and operational contexts, to translate vision into scalable experiences, and to steward innovation with both purpose and precision.

    From here, a person might go on to lead teaching and learning strategy at an institutional level, head up a center for innovation or lifelong learning, or take on an executive role at an organization working to expand access to education globally. Alternatively, one might pivot toward product leadership in mission-driven companies or foundations, applying their experience to broader systems change.

    This role builds expertise and a portfolio not just of educational content—but of influence, insight and lasting impact.

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  • The Precedent Higher Ed Can’t Afford to Set (opinion)

    The Precedent Higher Ed Can’t Afford to Set (opinion)

    American higher education stands at a critical juncture following the emergence of reports that the Department of Justice is seeking a consent decree with Columbia University. While Columbia’s acting president responded by stating, “We would reject any agreement that would require us to relinquish our independence and autonomy as an educational institution,” the very possibility of such a decree signals a new chapter in the relationship between colleges and universities and the federal government. Even the proposition of a consent decree sets a dangerous precedent for American higher education, one that erodes institutional autonomy and the independence of governing boards.

    At a time when our colleges and universities are navigating political crosswinds, social unrest and increasing scrutiny, the integrity of board governance has never mattered more. Independent governing boards are not symbolic structures—they are foundational to higher education’s ability to serve the public good, safeguard academic freedom and maintain mission-centered leadership through both crisis and calm.

    The concern is not whether institutions should comply with the law. Of course they should. The question is whether legal settlements or government actions should be allowed to intrude on the role of boards, setting terms that weaken governance authority or sideline trustees from their fiduciary duties.

    What should trustees at other colleges and universities do if faced with similar pressure to agree—without legal adjudication—to external controls that appear to compromise governance independence?

    First, they must reaffirm their fiduciary duties—not just as a formality, but as a framework for bold, mission-driven leadership. Boards must remain grounded in their legal and ethical obligations: duty of care, duty of loyalty and duty of obedience to the institution’s mission. In the face of political pressure, these aren’t abstract ideals—they are anchors.

    Second, boards must seek independent legal and governance counsel early in any negotiation process. The interests of compliance and governance are not always aligned. Trustees must understand the distinction between politics, policies and law and be prepared to assert their responsibilities.

    Third, if presented with a consent decree or settlement that overreaches, trustees should insist on clear, limited and transparent terms—not vague provisions that allow for creeping oversight or ambiguous veto powers. A board that relinquishes its authority may be trying to protect its institution in the moment, but in doing so it places the long-term health of not only its own institution but the entire educational sector at risk.

    Finally, boards must speak—together. We need a collective stance among governing boards, higher education associations and institutional leaders that reasserts the value of independent governance in a democratic society. The erosion of board autonomy doesn’t just threaten governance structures—it jeopardizes the trust, freedom, credibility and sustainability of our institutions.

    This is a defining moment. If we allow undue influences—whether government agencies, political appointees, donors, alumni or others—to dictate the terms of campus governance, we risk undoing the foundation of American higher education. Trustees must act independently—with clarity, courage and an unwavering commitment to their institutions’ missions and values.

    The future of higher education depends on it.

    Ross Mugler is the board chair and acting president and CEO of the Association of Governing Boards of Universities and Colleges.

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  • Launch of the Commission on Students in Higher Education: Unpicking the connections between teaching, funding and student outcomes

    Launch of the Commission on Students in Higher Education: Unpicking the connections between teaching, funding and student outcomes

    • The APPG for Students has launched the Commission on Students in Higher Education as a means of feeding into the Department for Education’s HE Review through a student-centred lens. A call for evidence has now opened, until May 1st, where colleagues from across the sector are encouraged to input.
    • Alex Stanley is Vice President Higher Education of the National Union of Students (NUS).
    • Saranya Thambirajah is Vice President Liberation and Equality of the NUS.

    The debates over the financial sustainability of the higher education sector, effective interventions in access and participation, and the quality of teaching will not be new to HEPI readers. Amongst the column inches and radio waves, however, students and the academic community are living these tensions every single day.

    It’s no secret that students are working long hours during term time, living pay cheque to pay cheque to cover their rent and bills – plugging the gap created by real-terms cuts to maintenance support. The NUS’s own research shows that of those who work during their studies, over 60% are working over 20 hours per week. While we feel from the stories that students tell us that there must be a link between inadequate maintenance funding, working long hours and students’ eventual attainment and outcomes, we lack an evidence base on the impact of working hours or lack of financial support on students’ attainment.

    Similarly, we are all aware that teaching standards and the concept of good degrees have spent the past fourteen years under the microscope, with innovative practice sometimes denounced as dumbing down in the press – and students told their course choice is leaving them with ‘low value degrees’, or that their hard work leading to higher grades is down to grade inflation.

    At NUS, we firmly believe the way to cut through the noise is by focusing on the real-life, current experience of students – and that the best way to do that is to bring them into the rooms where decisions are made. We are proud to hold the APPG on Students, for which NUS UK serves as Secretariat, as a space which connects student leaders to Westminster decision makers. We’ve been using this to bring student voice to the Houses of Parliament for over a decade, from launching the landmark research on the Black Attainment Gap, providing space for students to grill Sir Philip Augar immediately after his report launched, to most recently shaping the Renters’ Reform and then Renters’ Rights Bills, with interventions from current students the genesis of now-passed amendments on limiting rent up front and controlling the student lettings cycle. There is no question that bringing students and young people into the room on issues that impact them makes policy decisions better and enriches the debate.

    In this vein, we are proud to launch the Commission on Students in Higher Education, designed to place students at the heart of the current debates on funding, teaching and attainment.

    The Commission will tackle the big issues of the current funding debate: teaching standards, maintenance funding and student outcomes, drawing on the expertise of a cross-party group of Commissioners and higher education specialists, all working to provide meaningful recommendations which should influence and complement the Department for Education’s HE Review and the Comprehensive Spending Review.

    We will begin with an in-person event on Maintenance Funding tomorrow, Wednesday 23 April, when we will hear from proposers of four different ways of funding a more generous student maintenance offer, who will then be questioned by students and Parliamentarians.

    We will take in written evidence on the core areas of the Commission: maintenance funding, students and work, widening participation & student outcomes and teaching quality.

    We welcome submissions from colleagues across students’ unions, the academic community and sector practitioners who, like us, are keen to see the HE Review and Spending Review succeed in solving some of the existential problems we are facing across the sector.

    If you have any questions, please email [email protected]

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  • Best Personal Academic Websites Contest 2025

    Best Personal Academic Websites Contest 2025

    Entries to the 3rd Best Personal Academic Websites Contest are now open. We’re excited to celebrate your website! Enter now.

    Entries are open through August 15, 2025 at 11:59pm Pacific Time. Winners will be announced here on The Social Academic blog in November 2025.

    Thank you for helping us share this contest!

    I’m Jennifer van Alstyne of The Academic Designer LLC. My friends Brittany Trinh and Ian Li of Owlstown and I are teaming up again to bring you this professional development contest for

    • Faculty
    • Professors
    • Researchers
    • Scientists
    • Postdocs
    • Grad students
    • Independent researchers

    This is the 3rd annual Best Personal Academic Websites Contest. Each year, it’s inspired people like you from around the world to create space for yourself online. And to celebrate the hard work you’ve put into your website project. I’m excited that we’re back again in 2025 to celebrate your website.

    This contest is now open. Entries are free. The form takes just a couple of minutes to complete.

    Fill out this form to enter your website in the contest.

    We want to recognize the hard work you’ve put into your personal academic or scientist website.

    There will be awards in multiple categories. Here’s what you get if you win an award

    • A line on your CV
    • A digital badge for your LinkedIn profile and website
    • Be featured as a top academic website in the winner’s announcement and on social media
    • Bragging rights

    This event was recorded live on Zoom on August 1, 2023 at 6pm Pacific Time, hosted by Jennifer van Alstyne @HigherEdPR, Brittany Trinh @BrttnyTrnh, and Dr. Ian Li of Owlstown @Owlstown

    A live conversation series for 2025 is coming soon. Stay in the loop when you subscribe to The Social Academic blog:

    Here are resources from Ian Li of Owlstown, Brittany Trinh Creative, and The Academic Designer LLC to help you make your website. Our goal is to help as many people as possible. Please share with your friends.

    Hi, I’m Jennifer van Alstyne. I’m happy to answer your question.
    [email protected]

    Please help us share the 2025 Best Personal Academic Websites Contest. Thank you!

    Enter the 2025 Best Personal Academic Websites Contest.

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  • What if students were the architects of their own success?

    What if students were the architects of their own success?

    What if the best student support service universities could offer haven’t been designed yet – all because the right students weren’t in the room?

    It’s an unsettling thought, especially for those of us who have worked within the sector with hopes of improving student wellbeing, success, and engagement.

    But it’s a question I kept circling back to during my own Master’s dissertation – on how higher education leaders can empower student success through student support services.

    Despite evidence of dedicated and passionate staff, adequate funding, and strategic frameworks, students still reported gaps – not just in service delivery, but in how those services are conceived.

    The issue isn’t just operational, it’s philosophical.

    Going from “we provide” to “we build together”

    Higher education has made important strides in expanding student services – from wellbeing hubs and learning support, to financial aid and disability access. But often, these services are still created for students, rather than with them.

    Student feedback is collected after implementation, student leaders are invited to steering groups halfway through, and students are asked for “input” on final drafts rather than on the first blank page.

    But that’s not co-creation – it’s consultation with extra steps.

    When we move beyond ticking the “student voice” box and start sharing power, from the ideation stage to ongoing evaluation, something transformative happens – services become relevant, not just available.

    Across the Irish and UK sectors, we talk a good game about partnership. But authentic representation often struggles against institutional muscle memory – senior committees with unclear roles for student reps, siloed support departments, and legacy systems where “that’s just how it’s always been done.”

    And yet, higher education institutions that embed structured co-creation into their DNA show what’s possible.

    At the University of Helsinki, students sit on nearly every working group — not just tokenistically, but as equal contributors in shaping the academic experience. In the Netherlands, the concept of the “student assessor” has placed students at the heart of university governance.

    In Australia, institutions have embedded co-design into their equity and access strategies, involving students from underrepresented backgrounds in shaping services intended for them. Closer to home, UCL’s Student ChangeMakers programme enables students to co-lead improvements in pedagogy, assessment, and support services.

    Even in smaller institutions, we see creative approaches – from peer-led mental health initiatives in Scotland to course review panels in Irish colleges where students shape curriculum content and feedback systems in real-time.

    These aren’t add-ons – they’re rewiring the system to trust students as partners, not recipients. And it works.

    Co-design works

    When students co-design support services, they’re more likely to use them, to trust them, and to champion them among peers.

    One of the strongest themes that emerged from my own research was just how often students didn’t engage with services because they weren’t designed with their realities in mind.

    I’ve found mature students balancing work and care responsibilities, students with disabilities navigating inaccessible booking systems, international students who couldn’t find help that reflected their unique needs, and online learners who found support hyper-focused towards traditional campus-based students.

    We don’t need another awareness campaign – we need services designed with lived experience at the core. Co-creation isn’t just about collaboration, it’s about expertise – the kind students bring simply by surviving and succeeding in today’s higher education and societal landscape.

    It’s not a radical thought to think a first-year commuter student might have better insights into timetabling conflicts than a senior manager does.

    If we want student support services to meet the moment, leaders have to ask the hardest question of all – what decisions am I willing to share?

    Because real co-creation means giving away control. Not all of it, not recklessly – but deliberately and structurally. It means students co-chairing steering groups. It means budgets ringfenced for student-led initiatives. It means evaluation that includes student-led metrics of success, not just institutional KPIs.

    And it means recognising that students are not a problem to be solved, but a resource to be repurposed.

    As we continue to navigate one of the worst cost-of-living crises we’ve ever seen, post-pandemic recovery, and mounting mental health concerns, the temptation is to invest in more services, faster solutions, and slicker technology. But what if the most impactful thing we can do is pause – and ask students to build it with us?

    Co-creation isn’t a buzzword. It’s a strategy for relevance, equity, and resilience.

    And if we’re serious about empowering student success, it’s time we stopped building services around students – and started building them with students.

    How might it work – and what could it change?

    Reimagining support means starting with different questions: What if students didn’t have to search for help — what if help found them? What if every staff member saw themselves as part of the support system, not just those with “student services” in their title? What if wellbeing wasn’t its own office, but a value that lived in curriculum design, assessment timelines, and space planning?

    There’s no one model, and that’s the point. At some universities, it might mean tearing down departmental silos and creating shared case management teams. In others, it could mean radically overhauling communication with students — ditching ten disconnected emails for one meaningful touchpoint, co-designed with students for students.

    It could mean integrating student advisory roles across academic faculties/schools, or giving SUs shared governance over support strategy, not just representation on working groups.

    It could even be as bold as adopting a ‘universal design’ approach to all student services — where we build systems for the most marginalised, and in doing so, make them better for everyone.

    The change isn’t just structural — it’s cultural, philosophical. When students see that their experience and input drives institutional decisions, not just fills out end-of-semester surveys, something shifts. Trust deepens. Engagement rises. The story students tell about their university begins to change — from “I had to figure it all out” to “they built this with us in mind.”

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  • Who’s really falling behind within boys’ underachievement?

    Who’s really falling behind within boys’ underachievement?

    The recent “Boys Will Be Boys” report from HEPI is the latest in a long-running series of warnings about a male crisis in education.

    Boys and men are underperforming relative to girls and women, we’re told, and the gap grows wider each year.

    While it’s true that men, overall, receive fewer “Good Degrees” (Firsts or 2:1s) than women – by a margin ranging from 3.3 to 5.1 percentage points over the last eight years – this isn’t true for all men.

    In fact, gay male students have consistently outperformed not only their heterosexual male peers but, in several years, even heterosexual women. In 2022–23, 82.6 per cent of gay men achieved a Good Degree, compared with 73.6 per cent of men overall and 78.5 per cent of women.

    The attainment gap looks very different when you stop treating men as a monolith, and this is evidence of exactly why we need to start resetting our mindsets around attainment gaps.

    The data I draw on aren’t publicly available on the Office for Students (OfS) data dashboard, these were obtained via a Freedom of Information (FOI) request as part of my doctoral research into the “LGB attainment premium” — a term I use to describe the consistent pattern of lesbian, gay and bisexual students, outperforming their heterosexual peers in terms of degree outcomes

    The absence of routinely published, intersectional data means sweeping assumptions are often made about entire groups, treating men or LGBTQ+ students as though they share a single educational experience. My research looks to understand not just why these attainment gaps exist, but what they reveal about identity, inclusion, and academic culture in higher education.

    Who do we forget when we generalise men?

    It’s politically expedient to speak of male underachievement in broad stroke terms, but such generalisations smooth over differences among men of various class, cultural, ethnic, or – as my research shows – sexual identities. While the HEPI report does highlight intersecting disadvantages briefly, it doesn’t probe into whether there are any advantaged male groups: in this case, gay men.

    If policies and institutional strategies focus on fixing men, – or any group for that matter – higher education risks investing in universal interventions that don’t serve those already thriving. Gay men have faced systemic barriers for generations and still do – however, gay men are, on average, performing well academically in higher education.

    The HEPI report references an article commissioned by Civitas and written by Jo-Anne Nadler, which claims that 24 per cent of parents believe boys are made to feel ashamed of being male at school.

    The article argues that “critical social justice” is undermining schools, and positions inclusive practices — including the visibility of LGBTQ+ identities — as part of the problem. The piece presents anecdotal examples without broader data context and treats a wide range of educational themes (from decolonisation to queer theory) as a singular ideological threat.

    The danger with this kind of framing is that it obscures more than it reveals. It flattens the experiences of boys and men into a single story of victimhood, without exploring where success is happening, or why. When discussions about identity and education are reduced to culture war talking points, we lose sight of the more meaningful, evidence-led questions: what works, for whom, and how can we build on that?

    Hearing from the students themselves

    In April 2025, I ran survey with 113 LGBTQ+ respondents at a small arts university, asking undergraduate and postgraduate students about their experiences of academic confidence, belonging, and campus culture. This aimed to question why an academic premium may exist for some marginalised groups.

    Within the survey, one recurring theme stood out for gay men: a sense of needing to work twice as hard to be recognised, validated or to compensate for years of marginalisation. For some respondents in the survey, academic success functioned like armour. A rebuttal against stigma they’d faced.

    This echoes findings from the United States, where researchers John Pachankis and Mark Hatzenbuehler (2013) identified a similar pattern among sexual minority men, referring to it as the “Best Little Boy in the World” hypothesis — the idea that gay men may overinvest in achievement-related domains as a deflection of the stigmatisation that has come from their sexuality.

    Overperformance makes even more sense when placed in a wider economic context. The HEPI report does recognise that men, despite their academic underperformance, still earn more than women in the workplace. The picture is similar also for LGBTQ+ workers in both the United States and United Kingdom – gay men typically earn less than heterosexual men. Therefore, if the playing field is never truly even, it makes sense that those facing stigma would push themselves harder to compete in an biased labour market.

    Inclusive cultures – benefitting whom?

    My initial survey data suggests that inclusive campus cultures make a tangible difference. Students spoke positively about visible LGBTQ+ inclusion efforts — from staff wearing pride pin badges and inclusive posters, to active student societies and lecturers openly sharing their experiences. These small but meaningful signals were consistently linked to a stronger sense of belonging and academic attainment.

    But this sense of inclusion was not experienced equally. Many queer, gender non-conforming and transgender students reported that practices such as deadnaming or misgendering created a sense of exclusion, with knock-on effects for their mental health and academic performance.

    While there is an observed attainment premium for lesbian, gay and bisexual students , the trend does not extend uniformly across all LGBTQ+ groups, where queer and transgender student typically receive less good degrees. However, this picture is changing. The attainment gap for transgender students, and those whose gender is not the same as the one assigned at birth, narrowed from 6.2 percentage points in 2015–16 to just 1.5percentage points in 2022–23.

    A similar trend is visible among students who identify as “other” as their sexual orientation, whose attainment gap shrank from 14 per centage points to 2.5 per cent in the same period. In other words, identity-based initiatives — often dismissed by critics as woke or virtue signalling — may, in fact, be delivering measurable academic benefits for marginalised groups.

    Calling out the blind spots in policy and practice

    My aim is not to ignore the fact male attainment has slipped back to its pre-pandemic low, or the broader need to support men’s success in higher education. There seems to be an impression that there is an emerging story of who feels they must try hard, and those who know they can afford not to. It’s the tortoise and the hare, however in this version, the hare still wins. The race is rigged.

    The question needs to be – how can the sector make the race worth running for everyone?

    The route to more effective policy is to look at men’s attainment through a finer lens – disaggregate by sexuality, race, socio-economic status, disability, and more to uncover more accurate insights. Data on gay male attainment makes it clear this isn’t just a male–female divide, and while higher performance might seem like a positive story, my initial findings, along with research by Pachankis and Hatzenbuehler, suggest that overcompensation often comes with steep costs, including burnout and persistent stress.

    The HEPI report suggests that the solution may lie in assessments. In their report, they explain that men tend to perform less well in coursework-based assessments compared to exams, particularly when compared with women.

    Through my FoI request to OfS, I was able to analyse attainment data by discipline and sexuality. The data shows that disciplines such as creative arts, education, and social sciences , all of which typically favour coursework over exams, are where the gay male academic premium is most typically pronounced.

    Conversely, fields like environmental sciences, engineering, and architecture, which may lean toward exams or technical assessments, show lower attainment premiums for gay men. However, in stark contrast to this, the largest gay male attainment premium (9.68 percentage points) appears in natural and mathematical sciences – a field typically associated with exams. This suggests that while assessment style and disciplinary culture may influence outcomes, they are only part of the picture.

    This could suggest that success in these disciplines might not indicate that the environment is more inclusive — but rather, that some gay men are excelling despite those barriers. This reinforces the need to avoid simple causal explanations, and to examine how identity, culture, and assessment interact in complex and sometimes surprising ways.

    Moving beyond the monolith

    While it’s convenient to lump all men into a single underachieving group, the data and lived realities show a much more complex picture than what the HEPI report offers. Yes, men overall attain fewer good degrees than women, but gay men outscore both heterosexual men and, in some cases, women.

    Nikolai Elkins If the sector is actually interested in improving outcomes for all students, it can’t continue to rely on these broad narratives. Policymakers and universities need to dig into data, disaggregate by other identity factors, and examine which practices foster an environment where everyone can thrive.

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  • Harvard Sues the Trump Administration

    Harvard Sues the Trump Administration

    After a weeks-long standoff with the federal government over alleged antisemitism on campus, Harvard University sued the Trump administration on Monday over the $2.2 billion federal funding freeze enacted after the private institution rejected a far-reaching slate of reforms last week.

    The Trump administration had demanded Harvard overhaul university governance, hiring, admissions and more, despite the fact that an investigation has yet to reach any conclusions.

    President Alan Garber announced the move in a statement to the university community Monday, noting that while some officials in the Trump administration have claimed the demand letter was sent by accident, the federal government has acted in ways that suggest it was purposeful.

    “Doubling down on the letter’s sweeping and intrusive demands—which would impose unprecedented and improper control over the University—the government has, in addition to the initial freeze of $2.2 billion in funding, considered taking steps to freeze an additional $1 billion in grants, initiated numerous investigations of Harvard’s operations, threatened the education of international students, and announced that it is considering a revocation of Harvard’s 501(c)(3) tax-exempt status. These actions have stark real-life consequences for patients, students, faculty, staff, researchers, and the standing of American higher education in the world,” Garber wrote.

    The lawsuit comes as the Trump administration has threatened to cut off Harvard’s ability to host international students and reportedly sought to freeze another $1 billion in research funding.

    “It has been clear for weeks that the administration’s actions violated due process and the rule of law,” said Ted Mitchell, president of the American Council on Education. “We applaud Harvard for taking this step and look forward to a clear and unambiguous statement by the court rebuking efforts to undermine scholarship and science.”

    Harvard’s lawsuit names the Departments of Health and Human Services, Justice, Education, Energy and Defense, the General Services Administration, the National Science Foundation, the National Aeronautics and Space Administration, and associated agency heads. The lawsuit was filed in U.S. District Court in Massachusetts.

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  • Debt Collection on Defaulted Student Loans to Restart in May

    Debt Collection on Defaulted Student Loans to Restart in May

    J. David Ake/Getty Images

    The Education Department will resume collecting on defaulted student loans early next month, restarting a system that’s been on hold since spring 2020, the agency announced Monday.

    Starting May 5, the department will withhold tax refunds or benefits such as Social Security from borrowers who are in default. Later this summer, the department will begin garnishing the wages of defaulted borrowers, a move consumer protection advocates have criticized as out of control.

    About 38 percent of the nearly 43 million student loan borrowers are current on their payments, and a record number of borrowers are at risk of or in delinquency and default, the department said Monday. Borrowers default when they miss at least 270 days of payments.

    When the Biden administration restarted student loan payments in September 2023, it offered a one-year grace period for borrowers during which those who didn’t make payments were spared the worst financial consequences, including default.

    Research into borrowers who default and other data shows they typically fall behind on their payments because other loans take a higher priority or they can’t afford their payments, among other reasons. And borrowers in default usually don’t have the ability to repay their loans. A survey from the Pew Charitable Trusts found that unemployed borrowers were twice as likely to default compared to those who worked full-time. Additionally, borrowers who didn’t complete the education they took out loans to pay for are more likely to default than completers.

    “The folks who fall behind on their payments are those who are least well served by the higher education and repayment systems,” said Sarah Sattelmeyer, project director for education, opportunity and mobility in the higher education initiative at New America, a left-leaning think tank. “A lot of those folks did not receive a return on their higher education investment … These aren’t people who overwhelmingly do not want to pay their loans.”

    About 5.3 million borrowers have defaulted on their loans, and many have been in default for more than seven years, according to the department. Another four million borrowers are in “late-stage delinquency,” or 91 to 180 days behind on their payments. The department expects about 10 million or nearly one-quarter of borrowers to default by the fall.

    “We think that the federal student loan portfolio is headed toward a fiscal cliff if we don’t start repayment and collections,” a senior department official said on a press call Monday. “American taxpayers can no longer serve as collateral for student loans.”

    The official didn’t take questions, and a department spokesperson referred reporters to Education Secretary Linda McMahon’s recent op-ed in The Wall Street Journal. She’s also slated to appear on CNBC and Fox Business to discuss the restart in collections.

    In her public statements Monday, McMahon blamed the Biden administration and colleges for the current situation.

    “Colleges and universities call themselves nonprofits, but for years they have profited massively off the federal subsidy of loans, hiking tuition and piling up multibillion-dollar endowments while students graduate six figures in the red,” she wrote in the Journal.

    Beyond the immediate restart, the senior department official said the department is planning to work with Congress to fix the system so that students can afford their loan payments and to lower the cost of college.

    Former Biden administration officials, borrowers and debt-relief advocates have said that efforts to forgive student loans were a way to address systemic failures in the student loan system and to help vulnerable borrowers who were likely to never repay their loans.

    The department is planning a “robust communication strategy,” the senior official said, to spread the word to borrowers and share information about their options, such as enrolling in an income-driven repayment plan or loan rehabilitation.

    Currently, about 1.8 million borrowers have pending applications for an IDR plan, but the department intends to clear that backlog over the next few weeks, the official said. The department also is planning to email borrowers individually about their options. The outreach plan also includes extending the loan servicers’ call center hours on weekends and weeknights.

    Sattelmeyer, who worked in the Office of Federal Student Aid during the Biden administration, said it will be important to ensure borrowers have access to information and the tools such as IDR plans to either get out of or avoid default and then stay on track. She questioned whether the department has enough staff to restart collections effectively, given the recent mass layoffs at the agency.

    “The issue is that the system is in disarray right now and there have not been a consistent set of options available for borrowers at the same time that we’re turning back on collections,” she said. “At the end of the day, I think the most important thing is that it does not feel like we have the resources and the staffing in place to make this go smoothly and to ensure that borrowers have support and access to resources and tools.”

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  • How Can Institutions Best Support Their Online Learners?

    How Can Institutions Best Support Their Online Learners?

    Title: Supporting Online Learners: Insights from SUNY’s Campus Coaching Programs

    Authors: Marjorie Dorimé-Williams, Jálynn Castleman, Parker Cellura, Rebekah O’Donoghue, and Makoto Toyoda

    Source: MDRC

    The structure and delivery of online programs can have significant impacts on a student’s ability to succeed. After examining success coaching practices at three State University of New York institutions, the authors of new analysis from MDRC offer several policy recommendations to support online learners.

    Within each university, there were a variety of approaches to providing help for online students. Analyzing and comparing the programs indicated there are three primary types of support for online learners: coaching communication strategies and technology applications, student engagement, and academic outcomes.

    Some of the most effective practices in each category are:

    Coaching Strategies

    Personalized support from coaches is one of the most effective ways to help students. By minimizing the coach-to-student ratio, institutions can ensure coaches have a manageable workload, enabling them to cater their coaching to fit individual students’ needs.

    Tracking student data can help coaches identify needs and tailor support. Performance and outcome metrics, such as grades, course attendance, and credit accumulation, can be used to identify struggling students and guide intervention strategies. Additionally, learning management systems that track student engagement can facilitate personalized communication to fit students’ needs and preferences.

    Opportunities for professional development help coaches provide the best support for their students. Institutions should continually provide training opportunities to help inform online pedagogy.

    Student Engagement

    Centralizing support services improves student access and awareness.A unified, easily accessible platform can ensure that students know about and use available resources.

    Building community is especially important—and especially challenging—for asynchronous learners. Faculty can foster connections through synchronous or asynchronous study groups and should be mindful of online students’ varied schedules.

    Responsive, innovative communication helps keep students engaged. Timely feedback and meeting students where they are—through tools and communication styles they prefer—can promote sustained engagement.

    Academic Outcomes

    Faculty need targeted training to effectively adapt courses for online delivery. Professional development can help instructors redesign courses for virtual environments and maintain instructional quality.

    Quality standards for course design can improve consistency and effectiveness. Standardized templates and interaction guidelines help ensure that all online courses meet a baseline of student support and instructional quality.

    Coaches and faculty can collaborate to provide holistic academic support. Integration of coaching within academic programs strengthens both in- and out-of-classroom support, creating a more cohesive experience for online students.

    With an increasing proportion of students participating in online courses, building capacity to support online learners promotes success for all students, especially those who are entirely online. Institutions committed to improving their online programs can dedicate resources to developing and evaluating courses and support systems.

    To read the full report, click here.

    —Erica Swirsky


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  • Strengthening America’s Regional Public Universities

    Strengthening America’s Regional Public Universities

    Title: Regional Public Universities: Expanding Higher Education’s ROI for Student and Communities

    Authors: Cecilia M. Orphan and Mac Wetherbee

    Source: Third Way

    A new Third Way report urges tailored federal and state support for regional public universities (RPUs)—rural and urban alike—that educate the majority of four-year public college students and drive local workforce development.

    RPUs are “regionally-focused colleges and universities that education 70 percent of all students (nearly seven million annually) attending four-year public institutions in the United States each year,” according to the report. They offer accessible education to individuals throughout their adulthood while also training students to enter economically important jobs in a particular region.

    While there are different types of RPUs (e.g., regionally-focused HBCUs, master’s degree-granting RPUs, urban-serving MSIs, and Puerto Rican Hispanic-serving RPUs), about 49 percent of RPUs are considered rural-serving.

    Yet RPUs face low funding under broad policies and programs that also fund non-RPUs. As such, report authors Orphan and Wetherbee suggest the following policy recommendations:

    Develop a federal Region-Serving Institution designation. Creating an RPU designation that is akin to what already exists for MSIs could create a new wealth of opportunities for the institutions. Subsequent funding and opportunities could potentially serve students in more effective ways.

    Build funding partnerships between state and federal government. States can reassess their funding and find ways to invest in RPUs, and the federal government should encourage states to invest more in these institutions. Doing so can foster better statewide economic outcomes, as well as improved success metrics for students.

    Revise federal programs with RPUs in mind. Institutions are often required to provide matching funds to access certain Department of Agriculture and Department of Labor grants, an obstacle for many RPUs. The government should consider waiving these requirements for RPUs, as well as encouraging federal agencies to offer more programming supporting applied research at RPUs.

    Differentiate policies based on type of institution. Given the diversity of RPUs, multiple types can exist in the same district. Thus, policymakers should consider adapting policies to target the different types of RPUs and their needs.

    To see the full report, click here.

    Kara Seidel


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