Tag: Accreditors

  • “The accreditors are coming!” 4 ways to use student satisfaction scores to prepare

    “The accreditors are coming!” 4 ways to use student satisfaction scores to prepare

    Does your campus fully utilize its student satisfaction scores at accreditation time? As a reminder, regular assessments of student satisfaction provide data for four key institutional activities:

    • Retention/student success
    • Strategic planning
    • Recruiting new students
    • Accreditation documentation

    The accreditation process can be time-demanding and stressful for your campus staff and leadership, yet it is essential to complete on the designated cycle. And while the official process is something you address once every decade, regularly gathering data from your students and maintaining proactive processes can make the official requirements go much more smoothly.

    My colleague Charles Schroeder likes to say that during self-studies, people on campus begin running around gathering data and shouting, “The accreditors are coming! The accreditors are coming!” To avoid this reaction, our recommendation is don’t just assess student satisfaction as part of your self-study, but assess student satisfaction on a regular cycle, once every two or three years (if not annually).

    4 ways to use student satisfaction scores to prepare for accreditors

    How can you use data from student satisfaction surveys in your accreditation process? I have four suggestions for you.

    1. Match the survey items to your accreditation requirements. As a resource for you, we have mapped the individual items on the Ruffalo Noel Levitz (RNL) Satisfaction-Priorities Surveys (including the Student Satisfaction Inventory, the Adult Student Priorities Survey, and the Priorities Survey for Online Learners) to the individual criteria for all of the regional accreditors across the United States. You can download the relevant mapping document for your survey version and region here. By seeing how the items on each survey are mapped to the regional accrediting agency requirements, you can take  the guesswork out of determining how the student feedback lines up with the documentation you need to provide.

    2. Respond to student-identified challenge items. The RNL Satisfaction-Priorities Surveys identify areas of high importance and low satisfaction as challenge items. These are priority areas for improvement based on the perceptions of your students. By actively working to improve the student experience in these areas, you can potentially improve overall student satisfaction, which studies have correlated with better individual student retention, higher institutional graduation rates, higher institutional alumni giving, and lower loan default rates. Improvements in these areas are going to look good for your accreditation.

    3. Document your student-identified strengths. The RNL Satisfaction-Priorities Surveys also reflect student-identified strengths, which are items of high importance and high satisfaction. These are the areas that your students care about, and where they think you are doing a good job. Mentioning your strengths to your accreditors helps to position you in a positive light and to focus the conversation on where you are meeting or exceeding student expectations.

    4. Show improvements over time. As indicated earlier, student satisfaction surveys should not be a “once and done” activity, or even an activity done just once every five to ten years. The institutions we work with which assess student satisfaction systematically every two or three years, and actively work to improve the student experience in the intervening years, are seeing student satisfaction levels increase year over year. This process shows your commitment to your students and to your accreditors, and reflects that continuous quality improvement is valued by your institution.

    Ready to learn more?

    Are you ready to regularly assess student satisfaction? Are you interested in connecting the results to your accreditation criteria? Do you want to learn more about moving forward with a satisfaction assessment? Contact RNL with any questions you have and we will look forward to assisting you.

    Note: This blog was originally published in November 2016 and was updated with new content in May 2025.

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  • Education Department unveils guidance to make switching accreditors easier

    Education Department unveils guidance to make switching accreditors easier

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    The U.S. Department of Education unveiled guidance Thursday intended to make it easier for colleges to change accreditors and lifted a pause on its review of applications for new accrediting agencies. 

    The guidance comes a week after President Donald Trump signed an executive order to reshape the accreditation system and make it easier for new agencies to come onto the scene. 

    Trump’s order also took aim at accreditor criteria related to diversity, equity and inclusion and directed U.S. Education Secretary Linda McMahon to ensure colleges prioritize “intellectual diversity” among their faculty — a mandate that raised concerns about academic freedom among some higher education experts. 

    “President Trump’s Executive Order and our actions today will ensure this Department no longer stands as a gatekeeper to block aspiring innovators from becoming new accreditors nor will this Department unnecessarily micromanage an institution’s choice of accreditor,” McMahon said in a Thursday statement. 

    The Education Department also revoked guidance issued in 2022 that outlined a more rigorous review process for colleges to switch accreditors. The Biden-era guidance said the department would review whether a college wanted to change accreditors to lessen oversight and if moving to a new agency would strengthen its institutional quality, among other factors. 

    At the time, the Biden administration said the guidance sought to ensure colleges weren’t attempting to evade oversight from their current accreditor by switching to a new one. 

    The Trump administration’s new guidance, however, says the agency will reestablish “a simple process that will remove unnecessary requirements and barriers to institutional innovation.” Under the policy, colleges must submit a two-page form to serve as documentation of their prior accreditation, as well as “materials demonstrating reasonable cause” for changing or adding an accreditor. 

    The form includes a checklist of reasons institutions may seek to switch accreditors, along with a section requiring colleges to certify that they have not had their accreditation withdrawn or faced accreditor sanctions in the past two years. Colleges must also attach their most recent letter renewing their accreditation. 

    Wesley Whistle, project director for student success and affordability at New America, a left-leaning think tank, criticized the new process, arguing that making it easier to switch accreditors could lead institutions to move to agencies with less rigorous standards. 

    “This new guidance says all they have to do is fill out this checklist and provide them [with] their most recent letter of reaffirmation,” Whistle said. “That letter could be almost a decade old.”

    Moreover, that letter wouldn’t indicate if a college is currently under investigation by its accreditor, Whistle said. 

    “Just because an institution may not be on probation today, they could still be under investigation,” Whistle added. 

    The Education Department also said it will have 30 days to approve an application to switch accreditors. If not, the change will be automatically granted unless a college failed to meet the eligibility requirements. 

    Whistle described the policy as a “30-day rubber stamp.” 

    “It’s irresponsible,” Whistle said. “There’s nearly 6,000 colleges and universities that are eligible for Title IV aid, so conducting even a modest review takes time and expertise.”

    The Trump administration’s new guidance also permits colleges to switch to new accreditors if required by state law. Other recognized reasons include seeking an accreditor that better aligns with a college’s religious mission, changing the types of academic programs offered or objecting to current accreditation standards, including DEI requirements. 

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  • Accreditors Sound Off on Executive Order

    Accreditors Sound Off on Executive Order

    President Donald Trump followed through on his campaign trail rhetoric Wednesday, taking aim at accreditors in an executive order that targets diversity, equity and inclusion standards; makes it easier for institutions to switch accrediting agencies; and opens the door for new entrants.

    In May 2023, Trump said in a campaign video that accreditors had failed “to ensure that schools are not ripping off students and taxpayers.” He promised to “fire the radical Left accreditors that have allowed our colleges to become dominated by Marxist Maniacs and lunatics,” adding that his administration would accept applications for new accreditors to “impose real standards.” Nearly two years later, he revealed his plan to “fire” accreditors in the executive order.

    The directive accused accreditors of failing to hold institutions accountable for mediocre graduation rates and for leaving students with “enormous debt.” Trump also charged accreditors with having “unlawfully discriminatory practices” related to DEI standards.

    In response, accrediting bodies have suggested that the executive order’s conclusions about their approach to DEI are sweeping and untrue, and argue that new accreditors should be held to the same standards as existing bodies. They also noted their willingness to work with the Trump administration.

    Higher education experts and support organizations were much sharper in their critiques, save for some conservative commentators who applauded the accreditation reforms as necessary.

    Accreditors Weigh In

    The Council of Regional Accrediting Commissions, which represents all major institutional accreditors, pushed back on Trump’s order in a statement Wednesday.

    “Accrediting agencies are instrumental to promoting quality assurance and protecting student and taxpayer investments in higher education,” C-RAC president Heather Perfetti, who also leads Middle States Commission on Higher Education, wrote in the statement. “While we firmly reject President Trump’s mischaracterization of accreditors’ role in the nation’s postsecondary education system, we stand ready to work with the Secretary of Education on policies that will advance our shared mission of enhancing quality, innovation, integrity, and accountability.”

    In an accompanying fact sheet, C-RAC disputed Trump’s claim that DEI standards conflict with state and federal law and that accreditors had failed to hold institutions accountable, among other allegations.

    Other accreditors released their own individual statements.

    “Contrary to claims of lax oversight, [the Accrediting Commission for Community and Junior Colleges] has taken necessary action against institutions that fail to meet ACCJC Standards and has seen continued improvements across the membership in financial stability, completion rates, and compliance with ACCJC Eligibility,” ACCJC president Mac Powell wrote on Wednesday.

    While the Higher Learning Commission quoted from the C-RAC letter, officials also emphasized in a Thursday statement that HLC’s standards “require compliance with all applicable laws.”

    “HLC’s requirements do not mandate decision making or preferences based on federally protected characteristics; prescribe any specific training or programming involving concepts related to diversity, equity or inclusion; nor require that an institution have elements as part of its curriculum involving concepts related to diversity, equity or inclusion,” agency officials wrote.

    The Northwest Commission on Colleges and Universities also emailed a statement from Interim President Jeff Fox on Thursday in which he emphasized that any changes to accreditation as proposed by the Trump administration must not weaken the core mission of accreditors.

    “Accreditation ensures institutions remain accountable to their missions and the students they serve,” Fox wrote in a statement. “NWCCU strongly supports thoughtful reform in higher education that expands access, improves outcomes, and supports all students. At the same time, such reforms must preserve the foundational safeguards of accreditation, which are critical for upholding academic quality, institutional integrity, and the responsible use of public resources.”

    The Western Association of Schools and Colleges Senior College and University Commission wrote in an emailed statement that it was assessing how the order might affect its standards.

    “WSCUC remains committed to assuring educational quality, institutional effectiveness, and the success of every student. Our Standards emphasize academic excellence and institutional integrity in service of student success and meaningful student outcomes. We are working diligently to provide clear guidance on our Standards for all accredited and candidate institutions, maintaining our focus on student success,” WSCUC officials wrote.

    (In December WSCUC rejected a proposal to drop DEI language from its standards.)

    In Trump’s Crosshairs

    The executive order also called out three organizations by name.

    The Trump administration specifically took aim at the American Bar Association’s Council of the Section of Legal Education and Admissions to the Bar, the Liaison Committee on Medical Education, and the Accreditation Council for Graduate Medical Education, over DEI standards.

    Trump accused the ABA accreditor of violating federal law by asking its members to demonstrate a commitment to diversity and inclusion, which includes efforts to recruit a diverse student body in terms of race, gender and ethnicity. (ABA, as noted in the executive order, suspended enforcement of its DEI standards in February.)

    Contacted by Inside Higher Ed, ABA declined to comment.

    Trump leveled similar criticism at LCME and ACGME, arguing that both maintained an inappropriate focus on diversity and that “standards for training tomorrow’s doctors should focus solely on providing the highest quality care, and certainly not on requiring unlawful discrimination.”

    LCME struck a conciliatory tone in an emailed statement.

    “In agreement with the Executive Order, the LCME shares the Administration’s goal that medical education programs and their graduates be of the highest caliber. In pursuit of this shared goal, the LCME will work with the Administration to provide requested information and to provide evidence of our ongoing commitment to outcomes-based evaluations of medical education program quality with the goal of producing outstanding physicians,” LCME officials wrote.

    An ACGME spokesperson wrote by email that the organization is “currently evaluating the President’s Executive Order and its implications for our accreditation standards.”

    A Range of Reactions

    Trump’s executive order spurred both positive and sharply negative reactions across the higher education sector.

    Andrew Gillen, a research fellow at the conservative Cato Institute, argued that the possible revocation of recognition of “accreditors that require their colleges to discriminate” was “on more solid ground” than “other anti-DEI initiatives from the [Trump] administration.” He also noted that the executive order directs Education Secretary Linda McMahon “to launch an experimental and voluntary quality assurance program,” arguing that “such an experiment could serve as a prototype for a much better accountability system in the future” if properly implemented.

    Career Education Colleges and Universities, a trade association for for-profit institutions, celebrated the executive order on accreditation, as well as another that landed the same day in which Trump promised federal investments in workforce development and to expand apprenticeships.

    “These long-overdue reforms will expedite America’s leadership in manufacturing and the skilled trades, greatly expanding the pipeline of qualified workers for in-demand jobs,” CECU president and CEO Jason Altmire wrote. “With these actions, President Trump has taken a significant step in providing increased opportunity for students to pursue their goals and life passions, while ensuring educational programs are held accountable for student outcomes.”

    Other groups were less sanguine.

    Officials at the Institute for College Access and Success blasted the executive order, arguing that it would open the door to accreditation shopping, allow inappropriate political pressures to seep into college classrooms and undermine data collection to improve student outcomes.

    “The federal government should not dictate what is taught in college classrooms or prevent universities from collecting data that will help them serve their students better,” TICAS president Sameer Gadkaree wrote. “Without data disaggregating performance by race, ethnicity, or sex, accreditors—along with researchers, evaluators, and policymakers—will lack the information they need to truly assess quality.”

    The American Association of University Professors also struck a sharply critical tone, casting the executive order as “yet another attempt to dictate” classroom instruction on college campuses.

    “Threats to remove accreditors from their roles are transparent attempts to consolidate more power in the hands of the Trump administration in order to stifle teaching and research. These attacks are aimed at removing educational decision-making from educators and reshaping higher education to fit an authoritarian political agenda,” AAUP officials wrote in a statement.

    The AAUP also noted the historic role of accreditors in policing predatory institutions, such as the president’s own Trump University, a for-profit institution that shut down in 2010. In 2017, a federal judge approved a $25 million settlement for 6,000-plus students who alleged they were misled by the then–real estate mogul. Trump did not admit to any wrongdoing in the settlement.

    “Accrediting agencies have protected both students and the government from wasting money on scam institutions—like Trump University—that engage in deceit and grift. Trump’s executive order makes both students and the government more vulnerable to such fraud,” AAUP officials wrote.

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  • Accreditors offer flexibility on DEI standards

    Accreditors offer flexibility on DEI standards

    President Donald Trump’s broadside against diversity, equity and inclusion has left colleges scrambling to determine how to comply—even as they juggle accreditation standards containing elements of DEI.

    But even with an executive order from the Trump administration targeting “illegal” DEI programs at colleges blocked by the courts, and a Dear Colleague letter from the Education Department likely unenforceable, accreditors are treading lightly on DEI, allowing colleges leeway on complying to certain standards. If the accreditors didn’t provide such flexibility, colleges would essentially have to decide between complying with the federal government or with their accreditor—a nearly impossible situation for institutions.

    Some, like the STEM accreditor ABET, have dropped DEI standards entirely. And the American Bar Association suspended enforcement of its DEI standards through August while it weighs revisions to such requirements.

    As colleges feel the squeeze, some of the largest institutional accreditors have decided not to force colleges to choose between them or the Education Department, at least for now, largely telling institutions they will not be adversely affected if they fail to comply with DEI standards due to state or federal laws.

    Accreditors Push Back

    While accreditors allow colleges to operate with flexibility on DEI standards, some are also pushing back on the Trump administration’s crackdown, particularly the Dear Colleague letter that seeks to expand a Supreme Court opinion in the Students for Fair Admissions case, which shot down affirmative action, to ban race-conscious scholarships, programming and more.

    “We would suggest that the [U.S. Department of Education’s] interpretation of SFFA is overly broad and expansive, a concern shared among legal experts,” the Council of Regional Accrediting Commissions wrote in a letter to the Trump administration Monday.

    C-RAC officials added that the 14-day deadline for colleges to drop all race-conscious activities is “unreasonable” and that “the expectations for institutional actions or the methods through which institutions are expected to comply with these broad reaching requirements are unclear.”

    Numerous accreditors also signed on to a letter to the department from the American Council on Education, which raised similar concerns. That letter also noted that, “however one defines DEI—and DEI is a concept that means different things to different parties—it is worth noting that the range of activities that are commonly associated with DEI are not, in and of themselves, illegal.”

    Offering Flexibility

    As accreditors press the Department of Education for clarity, they have also provided guidance to colleges, emphasizing that their member institutions must follow state and federal laws.

    “What we have said is that they can be assured we would not take any adverse action with regard to any of our standards if the institution is attempting to follow what they believe is a legal requirement,” Larry Schall, president of the New England Commission of Higher Education, told Inside Higher Ed.

    Nicole Biever, chief of staff at the Middle States Commission on Higher Education, wrote by email that the organization has notified institutions “that the Commission would never expect any institution to violate the laws or government mandates of the jurisdictions in which they operate.”

    She added that MSCHE standards “will in no way inhibit” institutional compliance with the law.

    Barbara Gellman-Danley, president of the Higher Learning Commission, emphasized in an email to Inside Higher Ed that institutions must comply with all members of the regulatory triad, comprised of accreditors, state governments and the federal Department of Education. If “HLC’s requirements overlap with requirements from other members of the Triad, we work with the other Triad members to identify these situations and limit the burden on the institution,” she wrote.

    “HLC does not prescribe how a member institution meets HLC’s requirements,” she added. “If a requirement of another entity of the Triad may appear to limit an institution’s ability to meet HLC’s requirements in a particular manner, an institution has the flexibility within HLC’s requirements to identify other ways to demonstrate it meets HLC’s requirements.”

    In guidance sent to member institutions, Western Association of Schools and Colleges Senior College and University Commission interim president Christopher Oberg noted that the Dear Colleague letter does not have the force of the law and encouraged institutions “to consult their own legal counsel to help navigate the Department’s guidance.” Oberg added that the organization “will continue to provide updates to member institutions as matters are clarified.”

    The Accrediting Commission for Community and Junior Colleges has also emphasized flexibility in its guidance to members.

    “It is important to note that as a federally recognized institutional accreditor, ACCJC would never require a member institution to violate state or federal laws and regulations or consumer protection clauses. As an agency, we are beholden to the federal government, state governments, and our member institutions, and work collaboratively and flexibly with those oversight partners to meet any and all regulations and communicate requirements to member institutions, as necessary,” AACJC president Mac Powell wrote by email.

    What Are the DEI Standards?

    Policies on DEI are as varied as the accreditors themselves, with different requirements or none at all.

    For instance, NECHE’s accreditation criteria urge member institutions to address their “own goals for the achievement of diversity, equity, and inclusion” across the student body, faculty and staff.

    But MSCHE’s accreditation criteria require institutions to “reflect deeply and share results on diversity, equity, and inclusion (DEI) in the context of their mission” across areas such as goals and actions, demographics, policies, processes, assessments, and resource allocation.

    “One goal of DEI reflection would be to address disparate impacts on an increasingly diverse student population if discovered,” part of MSCHE’s standards reads. Elsewhere, MSCHE indicates that candidates for accreditation should have “sufficient diversity, independence, and expertise to ensure the integrity of the institution.”

    Other accreditors, such as HLC, say that an accredited college should strive “to ensure that the overall composition of its faculty and staff reflects human diversity as appropriate within its mission and for the constituencies it serves.”

    Others, such as programmatic accreditors, may have more exacting standards. But some accreditors, like the Southern Association of Colleges and Schools Commission on Colleges, have never included DEI criteria.

    Northwest Commission on Colleges and Universities interim president Jeff Fox told Inside Higher Ed by email that it too has never officially had DEI standards as part of its accreditation requirements.

    “The NWCCU has no language in the standards pertaining to DEI, and it recognizes institutions are addressing the requirements of various state and federal laws in this arena. The NWCCU supports institutions in their efforts to address the DCL as appropriate for their circumstances,” Fox wrote.

    ‘Very Little Danger’

    Some critics, particularly on the conservative side, take a dim view of accreditors’ DEI standards. Andrew Gillen, a research fellow at the conservative Cato Institute’s Center for Educational Freedom, wrote in a recent paper that “accreditors too often abuse their power as gatekeepers” to federal financial aid, including in areas such as pushing DEI standards.

    On paper, such standards look fine, he wrote to Inside Higher Ed by email. But he questions how such standards get enforced, arguing that “the problem is the interpretation of those standards. Accreditors can and do use vague standards to force radical changes on campus.”

    Gillen pointed to a past conflict in 2000 when—he argued—the ABA “used innocuous and vague diversity requirements to force George Mason University Law School to discriminate in favor of Black applicants by simply rejecting anything the university did short of discriminating.”

    But Gillen believes colleges face little risk if they fail to comply with accreditors’ DEI standards.

    “Colleges are in very little danger so long as they follow federal civil rights laws, which have largely reverted to their original intention of promoting colorblindness,” he wrote. “Any state or accreditor that requires violating these laws will find itself in a world of legal trouble. Accreditors that ignore civil rights laws would lose their recognition from the Department of Education, and colleges that followed such requirements would also lose access to federal aid programs.”

    Robert Shireman, a senior fellow at the progressive Century Foundation and a member of the National Advisory Committee on Institutional Quality and Integrity, which advises the education secretary on accreditation, downplays the notion that accreditors’ DEI standards are burdensome.

    Typically, he told Inside Higher Ed, accreditors’ DEI requirements are minimal. Such standards tend to focus on inclusivity, but he notes that accreditors are “not enforcing any kind of quota.”

    At a recent NACIQI meeting, he said when asked about changing DEI standards, accreditors indicated they didn’t plan to do so because “they feel that there’s nothing inappropriate about the approaches that they are taking, and they are holding firm.” He added that accreditors recognize “schools have to comply with laws, whether those laws are federal laws or state laws.”

    There’s also an outstanding question on how the Trump administration is defining DEI.

    “‘DEI’ has become this undefined term that gets interpreted in certain kinds of ways,” Shireman said. “And most accreditors are quite flexible in their approach to diversity, equity and inclusion.”

    In a time of uncertainty, Shireman believes many institutions want to see accreditors hold firm on DEI while they push ED for guidance on terminating race-conscious activities and programming.

    Shireman points to “surprise and outrage” over what he calls “an absurd perversion of civil rights laws that is happening in this administration. To read civil rights laws as prohibiting a caring approach to providing opportunity is Orwellian and it’s not appropriate. I don’t think schools support the idea of accreditors caving in to a backwards interpretation of civil rights laws.”

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  • Accreditors brace for Trump’s promised higher ed shakeup

    Accreditors brace for Trump’s promised higher ed shakeup

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    WASHINGTON — On the 2024 campaign trail, then-presidential candidate Donald Trump accused the nation’s faculty of being “obsessed with indoctrinating America’s youth” and declared, “The time has come to reclaim our once great educational institutions from the radical Left.”

    His administration’s “secret weapon” in this conflict would be the accreditation system for colleges and universities. 

    “When I return to the White House, I will fire the radical Left accreditors that have allowed our colleges to become dominated by Marxist maniacs and lunatics,” he said in a July 2023 campaign video. “We will then accept applications for new accreditors who will impose real standards on colleges once again and once and for all.”

    Earlier this week, officials and professionals from the accreditation system that Trump vowed to upend met in Washington, D.C., for the Council for Higher Education Accreditation’s annual conference to discuss the major topics facing the sector — not least among them being the second Trump administration that took office a week earlier.

    Along with the wholesale replacement of accreditors that Trump promised, plenty of other aspects of accreditation work could change under the new administration and with a Republican majority in Congress. Here is a look at some of the big political and policy questions under discussion. 

    Working with a new Education Department

    The U.S. Department of Education recognizes accreditors, which in turn vet and accredit institutions, rendering them eligible for Title IV federal financial aid, such as student loans and Pell Grants. 

    That makes the department’s relationship with accreditors of paramount importance to the latter group, and it would make the department the agent for enacting Trump’s policies. 

    “There will be — and we don’t know the scope of it yet — efforts to use accreditors to advance the administration’s policies, particularly around areas of DEI,” Jon Fansmith, senior vice president of government relations and national engagement at the American Council on Education, said during a panel Wednesday.

    One of Trump’s campaign pledges was to remove “all DEI bureaucrats” from higher education. As a senator, Trump’s vice president, JD Vance, introduced a federal bill last year that would have barred accreditors from enacting DEI requirements at colleges. A bill with a similar aim passed the House last year, but died in committee in the Senate. 

    With the change in administration will come a new Education Secretary. Fansmith described Trump’s pick to head the Education Department, Linda McMahon, as “pragmatic.” He also said her stint as head of the Small Business Administration during Trump’s first term went “remarkably smoothly.”

    “There are reasons to think that where she has weighed into the [higher ed] policy space, there’s opportunities to work with her,” Fansmith added.

    As for Trump’s stated desire to eliminate the department altogether? “Spoiler, the department won’t be abolished,” Fansmith said. 

    Jan Friis, CHEA’s senior vice president for government affairs, pointed out that the first bill proposing the elimination of the Education Department so far during the current House of Representatives term had no cosponsors. 

    Further attacks on DEI

    Colleges across the country have faced a Republican-led crusade against their diversity, equity and inclusion efforts over the past few years — and those attacks are only poised to grow stronger under the Trump administration. 

    On the first full day of his presidency, Trump issued an executive order calling for agencies to identify organizations, including colleges with endowments worth over $1 billion, for potential investigations into their DEI work. 

    The mounting backlash against DEI means that higher education leaders will have to frame “compelling narratives” about their equity work to help people see what they’re doing and why, Debra Humphreys, vice president of strategic engagement at Lumina Foundation, told conference attendees Tuesday.

    “How do we talk about all of that work in a way that more people can understand?” Humphreys said. “That’s become harder.”

    That’s because people who hear words like “equity” and “inclusion” often fall into two camps, Humphreys said.

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