Tag: agencies

  • How market shifts are impacting Chinese agencies

    How market shifts are impacting Chinese agencies

    Since the pandemic, China has experienced a surge in new study abroad companies, particularly in Tier 2 and Tier 3 cities. Consultancies such as Bonard and Sunrise have each confirmed a notable increase in new agency incorporation these past several years.

    However, the total number of students has not recovered as expected post-Covid. This, coupled with the emergence of international education programs in the market, such as foundation courses and 2+2 programs in the public and private sector, has meant that many established study abroad agents are struggling to survive due to rising management costs.

    Consequently, the market looks challenging, increasing the difficulty of student recruitment for foreign institutions that traditionally rely on agencies.

    Challenges for established agencies

    This rapid market expansion has presented challenges for even well-established agencies. Many are struggling to adapt to the changing dynamics. For instance, a prominent agency reported that many of their counsellors are earning minimal salaries due to declining client numbers and difficulties in securing new business. This highlights the increasing pressure on agencies to remain competitive in this rapidly evolving market.

    Fundamentally, the challenges for established agencies arise from cost and revenue pressures. Costs include tax, venue, human resources, and promotions, with human resources and promotion being the most critical.

    Agencies need professional personnel to maintain service standards and capacity in the labour-intensive study abroad industry. Promotion methods have changed rapidly in the past five years. Social media platforms and short-form video platforms have gained prominence, often becoming more important than search engines and other traditional methods.

    Fundamentally, the challenges for established agencies arise from cost and revenue pressure

    Furthermore, these new marketing channels tend to favour personal profiles over organisational accounts. This is largely due to the platforms’ recommendation algorithms. Moreover, many counsellors are not comfortable appearing on camera, despite possessing extensive experience and professional knowledge, they lack the skills and topics to capture audience attention.

    On the revenue side, acquiring customers is even more difficult than in the pre-Covid period. Customers are becoming more price-sensitive and are increasingly willing to work with smaller study abroad studios for personalised services.

    The impact of enhanced information accessibility

    The rise of digital platforms has fundamentally altered the information landscape for prospective students. With readily available information on social media platforms such as WeChat, Redbook, and TikTok, students and parents are now empowered to conduct independent research on universities, read reviews, and even connect with current students.

    This increased access to information has lessened the reliance on traditional agency channels. In some cases, agents also find themselves competing with university marketing and recruitment teams who support students directly.

    The rise of master agents and aggregators

    In response to these market shifts, many established agencies have transitioned to the “master agent” or “aggregator” model. This involves acting as intermediaries between universities and smaller agencies, facilitating student recruitment while generating additional revenue streams. However, this model presents challenges for universities, particularly those with lower rankings.

    Mingze Sang clarifies” “I would refer to aggregators as international university resource-holders or platforms.” Aggregators have existed in China for a while. However, the “risen” aggregators are often new agencies with strong connections to some foreign educators, enabling them to offer special programs. Some aggregators take the stance: “Every university is welcome on my platform. It’s up to you whether you can attract students.”

    The number of agencies and agents is increasing, while the number of students is not growing at the same rate. Therefore, the market is transforming into a resource-driven one.

    Aggregators have existed in China for a while. However, the “risen” aggregators are often new agencies with strong connections to some foreign educators, enabling them to offer special programs

    Currently, many parents and students in China are seeking the best outcomes with the least investment. Consequently, those with strong connections to well-ranking universities and who can provide special programs to students are highly sought after. Regarding the traditional aggregators in China, who have been present for at least 15 years, the competition is even more fierce than among agencies. They are struggling with issues such as commission percentages and counselling services, and are focused on survival rather than growth.

    Evolving student and parent priorities

    The priorities of Chinese students and parents have also undergone significant evolution. While university rankings were once the primary determinant, factors such as career prospects, student experience, and the quality of life in the chosen city are now gaining greater importance. This necessitates a more nuanced and student-centric approach to recruitment.

    Sang observes that the priorities of parents and students are employment after graduation. University rankings remain a key factor influencing their employment decisions. With foreign enterprises departing China and private companies facing challenges, parents often favour employers “in the system,” such as state-owned enterprises, hospitals, and universities. University ranking is crucial for standing out in a competitive job market. Furthermore, parents increasingly inquire about graduation requirements and the difficulty level of graduation.

    Student motivations

    Economic factors are influencing student choices in China. Post-Covid economic challenges have increased demand for international courses offered locally. These programs, offering global qualifications without the necessity of overseas travel, are attractive to many. Transnational education (TNE) programs are becoming more selective, enhancing their reputation and attracting students seeking high-quality international education experiences.

    As Sang notes: “Excellent students are seeking top universities with specialised majors. Average students are seeking top universities regardless of majors. Below average students are seeking degrees, prefer to go abroad as late as possible, and desire special, safe, and affordable services.”

    How universities can navigate the market

    Foreign institutions hoping to maintain a strong presence in China must evolve with the market. The traditional reliance on agencies is no longer sufficient. Instead, universities must:

    • Explore new opportunities beyond agency recruitment, diversifying their approach to attract Chinese students through multiple channels.
    • Invest in TNE partnerships, including 2+2 programs, foundation courses, and collaborations with Chinese universities, which provide direct access to students without heavy reliance on agencies.
    • Develop strong institutional collaborations with international schools in China, positioning themselves as trusted higher education pathways for students already enrolled in globally focused secondary education.
    • Leverage digital spaces effectively by producing compelling, authentic content that speaks directly to students and parents.
    • Enhance student experiences to attract and retain international talent.
    • Embrace innovation through virtual campus tours, interactive Q&A sessions, and personalised communication.

    Sang concludes: “For those well-ranking universities, such as the Australian Group of Eight, focus on ranking, maintain reasonable commissions, and be strict on graduation but not overly harsh on enrolment.

    “For those lower-ranking universities, spend more time engaging with Chinese colleges and universities; as there are thousands of them in China, be flexible when dealing with universities, and rely on a bit of luck.”

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  • Trump tells agencies to plan for mass layoffs

    Trump tells agencies to plan for mass layoffs

    The Trump administration on Wednesday ordered federal agencies to start preparing for “large-scale reductions in force,” the latest step in a broader effort to dramatically reduce the federal workforce.

    The memo from the Office of Management and Budget and Office of Personnel Management applies to all federal departments, and the Department of Education could face heavy cuts as a result of Trump’s promise to “sweepingly reform” what he calls a “bloated, corrupt federal bureaucracy.” 

    The president has repeatedly talked about shutting down the Education Department, and this memo’s orders could give him an opportunity to diminish the agency. Specifically, the OMB document tells agency heads to eliminate all “non-statutorily mandated functions”—an action proponents of abolishing the department have supported.

    The OMB memo cites an executive order, “Implementing The President’s ‘Department of Government Efficiency’ Workforce Optimization Initiative,” that was signed Feb. 11 as justification and directed agencies to submit a reorganization plan by March 13.

    “Pursuant to the President’s direction, agencies should focus on the maximum elimination of functions that are not statutorily mandated while driving the highest-quality, most efficient delivery of their statutorily-required functions,” wrote OMB director Russell Vought and Charles Ezell, the acting director of the Office of Personnel Management. “Agencies should also … implement technological solutions that automate routine tasks while enabling staff to focus on higher-value activities … and maximally reduce the use of outside consultants and contractors.”

    The memo notes that reduction should not impact positions necessary to meet border security, national security or public safety responsibilities, nor should it affect agencies or services that are directly provided to citizens “such as Social Security, Medicare, and veterans’ health care.”

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  • Hiring freeze cancels internships with federal agencies

    Hiring freeze cancels internships with federal agencies

    Kristin Comrie is set to graduate this semester with a master’s in health informatics from a fully remote program that she balances with a full-time job. But the federal hiring freeze has thrown a wrench into her plans, prompting the Veterans Health Administration to cancel her unpaid internship, which she needed to fulfill a graduation requirement.

    It wasn’t easy to find an opportunity that fit in with her job and schoolwork, but the VHA internship sounded ideal; she could work remotely, and the team at the VHA seemed happy to accommodate her busy schedule. Slated to start Feb. 10, she had just finished her background check and fingerprinting when she received notice that the internship had been canceled.

    “I got a generic email that they were rescinding the offer because of the federal hiring freeze,” Comrie recalled.

    The news left her “scrambling” to find another internship that she could finish in time to graduate in May. Two weeks later, she hasn’t yet found a new position but said she might be able to coordinate with her current employer to take on additional responsibilities in order to fulfill the requirement.

    Comrie isn’t the only student to have had a federal employment opportunity abruptly rescinded. The hiring freeze appears to have forced federal agencies to cancel numerous internships; most prominently, thousands of legal internships and entry-level positions within the Department of Justice and beyond have been impacted, according to reports on social media and in news outlet like Reuters and Law360.

    “We’ve most definitely seen impacts of the federal hiring freeze and subsequent actions related to college recruiting and internships. We’re hearing from colleges that there have been internships that have been canceled and we have heard that federal agencies have pulled out of going onto campuses to recruit,” said Shawn VanDerziel, executive director of the National Association of Colleges and Employers, an advocacy group for campus career centers and the businesses that work with them. “I would hope once the dust settles over the coming weeks and months that we will have many more answers and that the trajectory will be more positive.”

    It represents a stark contrast from just a year ago, when the federal government finalized regulations to expand internship opportunities in an effort to hire younger talent. Government employees skew Gen X and older, with those over 55 making up a third of federal workers and those under 30 composing just 8 percent. To keep the government well staffed as the aging workforce retires, officials vowed to cultivate a younger demographic.

    “Early career programs are critical to recruit the next generation of government leaders,” then–Office of Personnel Management director Kiran Ahuja told Government Executive, a publication focused on the federal government, in a statement. “The updates to the Pathways Programs will increase opportunities and remove barriers to hire interns, fellows, apprentices, recent students and trainees, which will help federal agencies boost their talent pipelines to serve the American people. No matter what your interests are, the federal government offers opportunities in nearly every sector and every industry.”

    Those rules, finalized last April, went into effect in December, meaning they were in place for just over a month before the hiring freeze began on Inauguration Day.

    For students, working in government is a rare opportunity to explore certain career specializations that are difficult to study elsewhere, like diplomacy. Federal internships often allow students to experience America’s center of government firsthand—and to get their foot in the door for a dream job.

    “If you got a federal government internship, it means you’re quite capable,” said Brian Swarts, director of Pepperdine University’s D.C. program, one of approximately 40 satellite campuses in the capital dedicated to supporting and educating student interns. “It’s much more advanced than other internships. Generally speaking, students who have acquired a government internship are very excited about those opportunities … they’re seeing this as their one opportunity to move forward with a future role in the government.”

    Inside Higher Ed reached out to a handful of the agencies that have reportedly cut internships—the Department of Justice, the Environmental Protection Agency, Health and Human Services, and Veterans Affairs.

    In response to a series of questions, an EPA spokesperson responded, “There have been no mass cancellations of EPA internships. The EPA is diligently implementing President Trump’s executive orders and associated guidance.”

    The other three offices did not respond to requests for comment.

    Since the hiring freeze went into effect, the administration has carved out some exceptions, saying that agencies are “permitted” to make allowances for internships through the Pathways Programs, centralized programs that install interns, recent graduates and midcareer fellows across various agencies, aiming to convert them into full-time employees.

    But the majority of interns for federal agencies are not part of the Pathways Programs.

    Other exceptions would have to be carved out by the agencies themselves on a case-by-case basis, McLaurine Pinover, a spokesperson for OPM, said in an email.

    Katie Romano, executive director of the Archer Center, which supports students from the University of Texas system in pursuing internships in D.C., told Inside Higher Ed that two current Archer fellows had spring semester internships rescinded—one a full-time and one a part-time position—but both have been able to transition to other opportunities in the city.

    A director of another college’s D.C. program, who asked to remain anonymous, said no students from her institution had lost federal internships this spring. But she said that’s likely because several students backed out of opportunities with federal agencies after Trump was elected because they disagreed with his politics or feared chaos under his administration.

    “My fear from a macro level is we’re going to turn off an entire generation of young people from civil service as they’re watching all of this. If you were 21 and thinking about what you were going to do after graduation and looking for an internship that would set you up for success and you see this going on, you might just choose to pivot your entire plan,” she said.

    ‘It’s Been Very Stressful’

    Law students, in particular, have found themselves struggling to find new opportunities; since most law interns are hired months before their onboarding date, few private firms have spots left, leaving those who lost internships with minimal options for summer work.

    “In the law school world, not working on your summers is not necessarily going to destroy your future career, but a lot of postgrad employers look at that quizzically,” said Dylan Osborne, a second-year Brooklyn Law School student who was slated to work at the Internal Revenue Service this summer until he received an email that the internship had been canceled due to the hiring freeze.

    Moreover, many of the students with federal job offers in hand had already begun making arrangements to live in D.C. for the summer.

    One second-year law student said that while she was fortunate not to have signed a lease in D.C. before her internship offer was rescinded, she’d already told her current landlord she would not be renewing her lease, which expires in May.

    Now, with no job on the horizon, the student, who requested anonymity out of fear of jeopardizing her career, said she is “in limbo,” unsure where she will live or how much money she will earn over the summer.

    Since she received notice that her internship was canceled, she now spends as many as five hours a day applying for positions and talking on the phone with firms.

    “It’s been very stressful, especially because I took on extra responsibilities knowing I didn’t have to worry about the [job] application process,” she said. “It’s like taking on another job in itself.”

    Andrew Nettels, a third-year law student at George Washington University whose permanent job offer from the DOJ was rescinded, has organized a massive group chat of law students and new lawyers whose employment prospects were impacted by the hiring freeze. He said few members of the group—which maintains a document of opportunities and firms taking interns—have had success finding replacement positions.

    “I’m not personally aware of anyone finding anything new. I’m aware of maybe three people who have had interviews,” he said, noting that members of the chat are encouraged to share their successes. “This isn’t to place any blame at all on the private sector—we’re already several months off the recruitment cycle … their hiring committees have been trying to figure out whether they’d be in a financial position as a firm to commit to hiring one or two or however many students for the summer, and even postgraduates—it’s a huge commitment.”

    Professors, administrators and career center specialists are also working diligently to help students secure replacement positions, with some reaching out to their networks on social media in the hopes of finding leads.

    “The old saying ‘it takes a village’ could not be more appropriate right now. I have no doubt my LinkedIn ‘village’ can help not just William & Mary Law School students but also students at other schools who are anxiously and unexpectedly having to pivot as a result of the hiring freeze,” wrote Michael Ende, associate dean for career services at William & Mary Law School, in a LinkedIn post.

    According to an emailed statement from William & Mary Law School dean A. Benjamin Spencer, 13 students lost their summer internships due to the hiring freeze, and others likely would have secured positions at federal agencies in the coming months.

    “We have met or will be meeting with every student who lost their positions with federal agencies (including graduating 3Ls who lost post-graduation offers). We are helping them to restart their job searches, which includes helping them figure out what types of positions to target and getting them connected to alumni and others in the profession who have been offering their assistance by sharing internship and job openings and expressing a willingness to speak with impacted students to guide them in this time of need,” Spencer wrote.

    Osborne said that he has heard from some law students who are still hoping that their positions might be reinstated after the hiring freeze is slated to end in late April. But it’s a gamble most, including Osborne, aren’t willing to take.

    “There are some people who are hoping to wait the spring out and see if their positions are unfrozen, so to speak,” he said. “But given the attitude the administration has towards the IRS, I don’t think I’m going to be one of those people.”

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  • Federal Agencies Issue Proposed Rule on Pay Equity and Transparency for Federal Contractors – CUPA-HR

    Federal Agencies Issue Proposed Rule on Pay Equity and Transparency for Federal Contractors – CUPA-HR

    by CUPA-HR | February 14, 2024

    On January 30, the Department of Defense, General Services Administration, and NASA issued a proposed rule to amend the Federal Acquisition Regulation (FAR) to create a salary history ban and require pay transparency during the hiring process for federal contractors and subcontractors. The proposed rule aligns with the Biden administration’s 2022 Executive Order, “Advancing Economy, Efficiency, and Effectiveness in Federal Contracting by Promoting Pay Equity and Transparency.”

    According to the proposed rule, the FAR would be amended to implement a government-wide policy that would:

    1. prohibit contractors and subcontractors from seeking and considering job applicants’ previous compensation when making employment decisions about personnel working on or in connection with a government contract (“salary history ban”); and
    2. require these contractors and subcontractors to disclose on job announcements the compensation to be offered (“compensation disclosure” or “pay transparency”).

    The proposed rule comes as many states and localities have recently implemented salary history bans and pay transparency laws. As the Notice of Proposed Rulemaking notes, 21 states, 22 localities, and Washington, D.C., have put bans into place that prohibit employers from asking job applicants for their salary, and 10 states have pay transparency laws in place, with several other states working toward implementing such laws.

    The agencies have provided a 70-day comment period for the proposed rule, closing on April 1. Stakeholders are invited to submit comments on their support for or opposition to the provisions of the proposed rule. CUPA-HR will monitor for additional updates on this proposed rule and other policy initiatives at the federal level as they relate to pay transparency and salary history bans.



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  • Federal Agencies Propose Major Changes to Mental Health Parity Regulations – CUPA-HR

    Federal Agencies Propose Major Changes to Mental Health Parity Regulations – CUPA-HR

    by CUPA-HR | October 11, 2023

    This blog post was contributed by Elena Lynett, JD, senior vice president at Segal, a CUPA-HR Mary Ann Wersch Premier Partner.

    Institutions generally provide comprehensive mental health and substance use disorder (MH/SUD) benefits as part of their commitment to creating a safe and nurturing campus. However, the Mental Health Parity and Addiction Equity Act (MHPAEA) requires that institutions providing MH/SUD benefits ensure parity in coverage between the MH/SUD and medical/surgical benefits. The Department of Health and Human Services, the Department of Labor, and the Department of the Treasury recently proposed major changes to the MHPAEA regulations for group health plan sponsors and insurers.

    The proposed changes address nonquantitative treatment limitations (NQTLs) — a term which references a wide range of medical management strategies and network administrative practices that may impact the scope or duration of MH/SUD benefits. Examples of NQTLs include prior or ongoing authorization requirements, formulary design for prescription drugs, and exclusions of specific treatments for certain conditions.

    If government agencies issue a final rule similar to the proposal, plans will face additional data collection, evaluation, compliance and administrative requirements. The most significant proposed changes are:

    • The “predominant/substantially all” testing that currently applies to financial requirements and quantitative treatment limitations under MHPAEA would apply as a threshold test for any NQTL;
    • New data collection requirements, including denial rates and utilization information;
    • A new “meaningful benefits” standard for MH/SUD benefits;
    • Detailed requirements regarding the documented comparative analysis that plans must have for each applicable NQTL;
    • Introduction of a category of NQTLs related to network composition and new rules aimed at creating parity in medical/surgical and MH/SUD networks;
    • Prohibition on separate NQTLs for MH/SUD;
    • For plans subject to the Employee Retirement Income Security Act of 1974 (ERISA), a requirement that a named fiduciary would have to review and certify documented comparative analysis as complying with MHPAEA; and
    • For non-federal governmental plans, sunset of the ability to opt out of compliance with the MHPAEA rules.

    For more information on the proposed rules, see Segal’s August 1, 2023 insight.

    The deadline to comment on the proposed rules is October 17, 2023. If interested, your institution may file comments here. CUPA-HR will be filing comments with other associations representing higher education and plan sponsors. As proposed, plans could be expected to comply as early as the first day of any plan year beginning on or after January 1, 2025.



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  • Congress and Federal Agencies Consider Paid-Leave Proposals and Protections for Pregnant and Nursing Workers – CUPA-HR

    Congress and Federal Agencies Consider Paid-Leave Proposals and Protections for Pregnant and Nursing Workers – CUPA-HR

    by CUPA-HR | May 24, 2023

    Over the past year, lawmakers have taken an increased interest in establishing and expanding upon benefits and protections for paid leave and pregnant workers. As a result, Congress passed two bills granting workplace protections to pregnant and nursing mothers at the end of 2022, while  considering new federal proposals for paid family and medical leave. This post details some of the recent actions taken by lawmakers toward a federal paid-leave policy, as well as updates from federal agencies on the enforcement of the Pregnant Workers Fairness Act (PWFA) and the Providing Urgent Maternal Protections (PUMP) for Nursing Mothers Act.

    Bipartisan Working Group on Paid Leave

    In April, a group of bipartisan lawmakers in the House of Representatives established the Bipartisan Paid Family Leave Working Group, the goal of which “is to create a bipartisan paid family leave policy that supports American families and businesses.” The group consists of three Republicans — Reps. Stephanie Bice (R-OK), Julia Letlow (R-LA) and Mariannette Miller-Meeks (R-IA) — and three Democrats — Reps. Chrissy Houlahan (D-PA), Colin Allred (D-TX) and Haley Stevens (D-MI).

    In a letter establishing the working group, the lawmakers expressed their intention to explore both state and federal policies that already exist with the goal of creating an established paid-leave policy. The letter discusses both the successes and areas to improve of the Family and Medical Leave Act, and it states that there is a bipartisan consensus that paid leave is an issue that needs to become law.

    FAMILY Act

    On May 17, Sen. Kirsten Gillibrand (D-NY) and Rep. Rosa DeLauro (D-CT) reintroduced the FAMILY Act, which would grant up to 12 weeks of paid leave for employees at companies of all sizes through funds collected by payroll taxes paid by both employees and employers. The FAMILY Act was first introduced in 2013, but the most recent bill expands upon previous text by creating a progressive scale for wage replacement during the time off. Under the bill, the lowest paid workers would be eligible to receive up to 85 percent of their wages during their time off, while the average full-time worker would receive approximately two-thirds of their wages. Additionally, the bill extends coverage to include time off taken to address personal incidents with domestic violence, stalking and/or sexual assault.

    While most Democrats have championed the FAMILY Act as their preferred proposal for paid leave, the bill is unlikely to gain Republican support and will therefore not pass the House during this Congress. Republicans have previously opposed the bill, arguing against the proposed tax increases as well as potential burdens employers may face as a result of a paid-leave mandate. Instead, Republicans who have shown interest in advancing paid-leave policies have considered programs allowing individuals to borrow from their Social Security funds, incentivizing the creation of a private insurance system for leave pay, and providing tax credits to pay for time off.

    PUMP for Nursing Mothers Act

    On May 18, the Department of Labor Wage and Hour Division (WHD) issued a Field Assistance Bulletin (FAB) with enforcement information and public guidance for the PUMP for Nursing Mothers Act. The law went into effect on April 28, after being included in the Consolidated Appropriations Act of 2023 year-end legislation to fund the federal government.

    As a reminder, the PUMP for Nursing Mothers Act amends the Fair Labor Standards Act (FLSA) to expand access to breastfeeding accommodations in the workplace for lactating employees and builds on existing protections in the 2010 Break Time for Nursing Mothers Provision by broadening breastfeeding accommodations and workplace protections. Specifically, the bill ensures reasonable time and space for working individuals to pump in their workplaces as well as remedies for employer violations of the act.

    The FAB provides details on the requirements for reasonable space and break time, compensation, and employer posting of FLSA requirements as provided under the PUMP for Nursing Mothers Act. Employers and field staff alike may use the FAB document as a resource to understand compliance with the act as enforced by WHD.

    Pregnant Workers Fairness Act

    Alongside the PUMP for Nursing Mothers Act, the PWFA was also signed into law under the Consolidated Appropriations Act of 2023. The effective date of the PWFA is June 27, and the Equal Employment Opportunity Commission (EEOC) was expected to issue proposed regulations on how best to govern and enforce the PWFA by then.

    As of May, however, the EEOC has yet to release any proposed regulations, and it seems likely that the agency will not be able to issue a proposed rule by the June 27 date. The commission currently has two Democratic and two Republican commissioners, and given the need for a majority of commissioners to vote to advance a rulemaking, the agency is unable to move proposed rules forward because commissioners are split along party lines. Through the legislation, Congress has allowed the EEOC through the end of 2023 to finalize a rulemaking on the PWFA, which may or may not be achieved,  depending on whether the Senate is able to confirm Kalpana Kotagal as the third Democratic appointee on the commission. In lieu of the proposed rulemaking, the EEOC has issued guidance on the law through an FAQ webpage addressing the protections granted under the law, which stakeholders may use as they wait for the official regulations.

    CUPA-HR continues to monitor any developments related to these proposals and laws and will keep members apprised of any policy updates related to paid leave and protections for pregnant and nursing workers.



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