Tag: Building

  • Beyond efficiency: Building procurement agility in higher education

    Beyond efficiency: Building procurement agility in higher education

    Higher education leaders face a constant balancing act. Shifting enrollment, tightening budgets, and rapidly evolving technology create pressure to stay nimble while maintaining operational excellence. In this environment, procurement teams are playing a new strategic role, moving beyond cost-cutting to become enablers of institutional agility.

    The most agile institutions understand that procurement agility isn’t just about faster purchasing. It means building systems that anticipate needs, optimize every dollar in real time, and empower campus-wide decision-making. When procurement teams can redirect spending toward emerging priorities while maintaining compliance and transparency, they create institutional resilience: the ability to respond confidently to whatever comes next.

    Closing higher ed’s agility gap

    Traditional procurement creates bottlenecks precisely when agility is needed most: lengthy approval cycles that delay critical purchases, fragmented systems that prevent comprehensive spend analysis, and limited visibility that leaves leaders making decisions without complete financial data.

    The stakes are significant. With 25% of operating budgets flowing through procurement—possibly more for institutions with extensive outsourcing—efficiency directly impacts your ability to respond quickly to changing circumstances.[1]

    There’s encouraging momentum, though. In a survey of nearly 3,500 procurement and organizational leaders, 24% of senior leaders identified “becoming more agile or resilient” as a priority above reducing spend (19%).[2] This signals growing recognition that adaptability drives long-term institutional success more than cost-cutting alone.

    Five pillars of agile procurement

    So how can institutions actually close this agility gap? Many procurement leaders are turning to technology solutions, and for good reason. The right tools can magnify agility across campus operations, but only when they address the right fundamentals. These five pillars provide a framework for building procurement systems that enhance rather than hinder institutional responsiveness:

    Unified systems: Consolidated purchasing transforms how campuses operate, improving user experience, spend transparency, and analytics. Administrators should be able to track campus-wide purchasing patterns, identify savings opportunities, and make data-driven decisions across all departments. When the University of Washington (UW) consolidated purchasing across its numerous academic departments through a single master account, it gained the visibility and simplified management that had previously been impossible.

    Streamlined interfaces: A centralized purchasing interface removes manual work and complexity, allowing staff to focus on higher-impact activities while maintaining oversight. Ray Hsu, executive director of procurement services at the University of Washington, explains: “Imagine you’re managing the drama department and your scene shop needs to find ten different things to outfit your next production. Imagine how many different sources you visit to find costumes, supplies, and other items for that use case. Centralize that.”

    Aligned purchasing: The right tools enable alignment with shifting institutional priorities—sustainability goals, minority-owned businesses, compliance requirements—through preferred vendor selection in a way that’s frictionless for buyers. Hsu describes how this works at UW: “When people search for items, they don’t even know they’re searching for a sustainable product. It just comes up in their search results, supporting our policy without them having to be mindful of it.”

    Smart comparison: Pricing, delivery, and vendor comparison mechanisms help buyers to easily identify their most cost-effective options without searching multiple sources or juggling spreadsheets. Time saved on research translates to faster response when priorities shift.

    Real-time monitoring: Proactive systems flag overspending or policy compliance issues before they become problems, giving administrators the breathing room to focus on strategic opportunities.

    Real-world impact

    The University of Washington example illustrates how these pillars work together in practice. Beyond the streamlined purchasing process described earlier, the transformation also revealed deeper lessons about building sustainable agility.

    When UW decided to modernize its procurement, it faced a familiar challenge: staff were already purchasing from multiple vendors without central oversight. Instead of changing staff behavior, the university introduced a centralized system that preserved the flexibility departments valued while adding the visibility and control the university needed.

    “There’s a saying, ‘I want an Amazon-like experience.’ We thought, let’s just go get the real thing and bring Amazon to our campus,” Hsu recalls.[3]

    The shift delivered more than operational efficiency. “With Amazon Business Analytics, I can visualize information on an intuitive dashboard and have a conversation with my boss: ‘Here’s how we’re doing at a glance,’” says Hsu. That visibility changes how procurement conversations happen, moving from reactive problem-solving to proactive strategic discussions.

    Perhaps most importantly, UW discovered that agility doesn’t require forcing behavior change. When the right systems build compliance and best practices into everyday workflows, adoption happens naturally. The drama department gets what it needs faster. Sustainability goals are met through preferred policies. And procurement leaders gain the strategic insights they need to guide institutional priorities.

    Building sustainable agility

    Building more agility into your procurement operations starts with a few key fundamentals:

    Start with visibility into spend. Understand where your money goes. With 25% of operating budgets spent on goods and services, visibility is essential for agile resource allocation.[4]

    Centralize for control. As Hsu notes, “Chances are your internal customers are already buying from Amazon in a decentralized and unmanaged fashion. My suggestion is to centralize that management into a unified system.”

    Simplify user experience. Make compliance and best practices seamless. “Make it easy so it’s not a conscious decision—just part of their everyday buying experience,” advises Hsu.

    Focus on consolidation. Look for opportunities to consolidate processes. Listen to solution providers who are experts in this area and implement their suggestions when they make sense to your organization, Hsu adds.

    Agility as an institutional advantage

    Agile procurement enables both resource optimization and faster response to opportunities. The goal isn’t just efficient purchasing, but procurement that enhances decision-making.

    When procurement teams can redirect resources quickly, spot savings in real time, and adhere to campus purchasing policies, they free their institutions to focus on mission and seize opportunities as they arise.

    ▷ Learn how your peers are using Amazon Business to build procurement agility: business.amazon.com/education

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  • The promise and challenge of AI in building a sustainable future

    The promise and challenge of AI in building a sustainable future

    It is tempting to regard AI as a panacea for addressing our most urgent global challenges, from climate change to resource scarcity. Yet the truth is more complex: unless we pair innovation with responsibility, the very tools designed to accelerate sustainability may exacerbate its contradictions.

    A transformative potential

    Let us first acknowledge how AI is already reshaping sustainable development. By mapping patterns in vast datasets, AI enables us to anticipate environmental risks, optimise resource flows and strengthen supply chains. Evidence suggests that by 2030, AI systems will touch the lives of more than 8.5 billion people and influence the health of both human and natural ecosystems in ways we have never seen before. Research published in Nature indicates that AI could support progress towards 79% of the Sustainable Development Goals (SDGs), helping advance 134 specific targets. Yet the same research also cautions that AI may impede 59 of those targets if deployed without care or control.

    In practice, this means smarter energy grids that balance load and demand, precision agriculture that reduces fertiliser waste and environmental monitoring systems that detect deforestation or pollution in real time. For a planet under pressure, these scenarios offer hope to do less harm and build more resilience.

    The hidden costs

    Even so, we must confront the shadows cast by AI’s advancements. An investigation published earlier this year warns that AI systems could account for nearly half of global data-centre power consumption before the decade’s end. Consider the sheer scale: vast server arrays, intensive cooling systems, rare-earth mining and water-consuming infrastructure all underpin generative AI’s ubiquity. Worse still, indirect carbon emissions tied to major AI-capable firms reportedly rose by 150% between 2020 and 2023. In short, innovation meant to serve sustainability imposes a growing ecological burden.

    Navigating trade-offs

    This tension presents an essential question: how can we reconcile AI’s promise with its cost? Scholars warn that we must move beyond the assumption that ‘AI for good’ is always good enough. The moment demands a new discipline of ‘sustainable AI’: a framework that treats resource use, algorithmic bias, lifecycle impact and societal equity as first-order concerns.

    Practitioners must ask not only what AI can do, but how it is built, powered, governed and retired. Efficiency gains that drive consumption higher will not deliver sustainability; they may merely escalate resource demands in disguise.

    A moral and strategic imperative

    For educators, policymakers and business leaders, this is more than a technical issue; it is a moral and strategic one. To realise AI’s true potential in advancing sustainable development, we must commit to three priorities:

    Energy and resource transparency: Organisations must measure and report the footprint of their AI models, including data-centre use, water cooling, e-waste and supply-chain impacts. Transparency is foundational to accountability.

    Ethical alignment and fairness: AI must be trained and deployed with due regard to bias, social impact and inclusivity. Its benefits must not reinforce inequality or externalise environmental harms onto vulnerable communities.

    Integrative education and collaboration: We need multidisciplinary expertise, engineers fluent in ecology, ethicists fluent in algorithms and managers fluent in sustainability. Institutions must upskill young learners and working professionals to orient AI within the broader context of planetary boundaries and human flourishing.

    MLA College’s focus and contribution

    At MLA College, we recognise our role in equipping professionals at this exact intersection. Our programs emphasise the interrelationship between technology, sustainability and leadership. Graduates of distance-learning and part-time formats engage with the complexities of AI, maritime operations, global sustainable development and marine engineering by bringing insight to sectors vital to the planet’s future.

    When responsibly guided, AI becomes an amplifier of purpose rather than a contraption of risk. Our challenge is to ensure that every algorithm, model and deployment contributes to regenerative systems, not extractive ones.

    The promise of AI is compelling: more accurate climate modelling, smarter cities, adaptive infrastructure and just-in-time supply chains. But the challenge is equally formidable: rising energy demands, resource-intensive infrastructures and ungoverned expansion.

    When responsibly guided, AI becomes an amplifier of purpose rather than a contraption of risk

    Our collective role, as educators and practitioners, is to shape the ethical architecture of this era. We must ask whether our technologies will serve humanity and the environment or simply accelerate old dynamics under new wrappers.

    The verdict will not be written on lines of code or boardroom decisions alone. It will be inscribed in the fields that fail to regenerate, in the communities excluded from progress, in the data centres humming with waste and in the next generation seeking meaning in technology’s promise.

    About the author: Professor Mohammad Dastbaz is the principal and CEO of MLA College, an international leader in distance and sustainability-focused higher education. With over three decades in academia, he has held senior positions including deputy vice-chancellor at the University of Suffolk and pro vice-chancellor at Leeds Beckett University.

    A Fellow of the British Computer Society, the Higher Education Academy, and the Royal Society of Arts, Professor Dastbaz is a prominent researcher and author in the fields of sustainable development, smart cities, and digital innovation in education.

    His latest publication, Decarbonization or Demise – Sustainable Solutions for Resilient Communities (Springer, 2025), brings together cutting-edge global research on sustainability, climate resilience, and the urgent need for decarbonisation. The book builds on his ongoing commitment to advancing the UN Sustainable Development Goals through education and research.

    At MLA College, Professor Dastbaz continues to lead transformative learning initiatives that combine academic excellence with real-world impact, empowering students to shape a sustainable future.

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  • How Building Rapport Helped My Students Take Risks – Faculty Focus

    How Building Rapport Helped My Students Take Risks – Faculty Focus

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  • How Building Rapport Helped My Students Take Risks – Faculty Focus

    How Building Rapport Helped My Students Take Risks – Faculty Focus

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  • Advice on Building a Strategic Digital Presence (opinion)

    Advice on Building a Strategic Digital Presence (opinion)

    For early-career researchers (ECRs), building a digital research space can feel like another burden piled onto an already demanding schedule. The idea of online professional networking often evokes images of overwhelming social media feeds and self-promoting influencers.

    Yet ECRs face a significant risk by solely relying on institutional platforms for their digital footprint: information portability. While university websites offer high visibility as trusted sources, most ECRs on short-term contracts lose web and email access as soon as their contracts expire. This often forces a hasty rebuild of their online presence precisely when they need to navigate critical career transitions.

    Having worked with doctoral and postdoctoral candidates across Europe, common initial hesitations to establishing a digital research space include: uncertainty about how and where to start, discouragement from senior researchers who dismiss digital networks as not “real” work, fears of appearing boastful and/or the paralyzing grip of impostor syndrome. Understanding these hesitations, I emphasize in my coaching the ways that building a digital research space is a natural extension of ECRs’ professional growth.

    Why a Strategic Digital Research Space Matters

    A proactive, professional digital strategy offers several key advantages.

    • Enhancing visibility and discoverability: A well-curated, current, consistent and coherent digital presence significantly improves discoverability for peers, potential collaborators, future employers, funders, journal editors and the media.
    • Networking: Strategically using digital platforms transcends institutional and geographical boundaries, enabling connections with specific individuals, research groups and relevant industry contacts globally.
    • Showcasing expertise and impact: Your digital space allows you to present a holistic view of your contributions beyond publications, including skills, ongoing projects, presentations, teaching, outreach and broader impacts.
    • Meeting communication expectations: As research advances, particularly with public funding, the demand to communicate findings beyond academic circles increases. Funders, institutions and the public expect researchers to demonstrate broader impact and societal relevance and a strategic digital presence provides effective channels for these crucial communications.
    • Controlling your narrative: Actively shape your professional identity and how your expertise is perceived, rather than relying on fragmented institutional profiles or database entries.
    • Ensuring information portability and longevity: Platforms like LinkedIn, ORCID, Google Scholar or a personal website ensure your professional identity, network and achievements remain consistent, accessible and under your control throughout your career.

    Getting Started: Choosing Your Digital Network Combination

    The goal isn’t to be online everywhere, but to be online strategically. Select a platform combination and engagement style aligned with your specific objectives and target audience, considering the time you have available.

    Different platforms serve distinct strategic aims and audiences at various research stages. Categorizing digital platforms into three subspaces helps map the landscape and can help you develop a more balanced presence across the research cycle.

    First, identify the primary strategic goal(s): public dissemination, professional networking expansion or deeper engagement within your academic niche? Your answer will guide your platform selection, as you aim for eventual presence in each space.

    Figure 1: Align your digital platform choices with your strategic goals and target audience.

    Next, consider your audience spectrum. Effective research communication depends on understanding your target audience and their needs.

    • Scholarly discourse: At the outset of your career, specialized academic platforms like ResearchGate, Academia.edu, institutional repositories and reference managers with social features (e.g., Mendeley) are key for engaging directly with peers. Foundational permanent identifiers like ORCID are crucial for tracking outputs across systems.
    • Professional network: As you seek to develop your career, LinkedIn, Google (including Google Scholar) and X (formerly Twitter) are vital hubs across academia, industry and related sectors.
    • Share for impact: TikTok, Facebook and Instagram excel for broader dissemination. Do adjust style and tone: While academics can process jargon and complex concepts, a broader audience will engage more in plain English.

    A strong, time-efficient and pragmatic starting point is to create a free and unique researcher identifier number like an ORCID, develop a professional LinkedIn profile and engage with a relevant academic platform (this would be in addition to your presence on a university or lab website). Because the ORCID requires no upkeep and a LinkedIn profile can leverage existing institutional and biographical information, with this combination ECRs can quickly establish a solid foundation for gradual digital expansion over the medium term.

    Make It Manageable: Time, Engagement and Content

    Once the platform combination is in place, effective digital management requires balancing three core elements: time, engagement and content.

    This figure displays different opportunities for digital engagement depending on factors including time engagement (with options including daily engagement, platform-specific and project-based campaigns, and regular content creation); engagement (e.g. active participation by commenting, sharing and asking questions or building relationships); and content type (including written, visual and multimedia forms of content).

    Figure 2. Key considerations for a sustainable digital networking strategy: balancing realistic time investment, meaningful engagement and appropriate content types.

    Time Investment

    Key message: Prioritize consistency over quantity.

    • Focused engagement: Allocate short, regular blocks (e.g., 15 to 30 minutes weekly) for specific activities like checking discussions, sharing updates or thoughtful commenting between periods of focused research.
    • Platform nuance: Invest strategically, recognizing that platforms have different tempos and life spans (e.g., a LinkedIn post typically has a longer life span than an X post).
    • Campaign bursts: Plan ahead to strategically increase activity around key events like publications or conferences, utilizing scheduling tools for automated posting.
    • Content cadence: Consistency beats constant noise, so plan a realistic posting schedule such as once a month.

    Engagement

    Key message: Focus on short but regular efforts.

    • Active participation: Move beyond passive consumption by commenting, sharing relevant work and asking insightful questions.
    • Build relationships: Genuine interaction fosters trust and meaningful connections.
    • Monitor your impact (optional): Use platform analytics to understand what resonates and refine your strategy.

    Content Type

    Key message: Your hard work should work hard online.

    • Written: Summaries, insights, blog posts, threads, articles.
    • Visual: Infographics, diagrams, cleared research images, presentation slides.
    • Multimedia: Short explanatory videos, audio clips, recorded talks.
    • Cross-post: Share content across all relevant platforms (e.g., post your YouTube video on LinkedIn and ResearchGate).

    Overcoming Reluctance

    If you’re hesitant, consider these starting points:

    • Start small, stay focused: Choose one or two platforms aligned with your top priority. Master these before expanding.
    • Embrace learning: Your initial digital content may not be perfect, but consistent practice leads to significant improvement. Give yourself permission to progress.
    • Integrate, don’t isolate: Weave digital engagement into your research workflow. Share insights from webinars or interesting papers with your network.
    • Give and take: Focus on offering value by sharing insights, asking stimulating questions and amplifying others’ work. Reciprocity fuels networking.
    • Set boundaries: Protect your deep work time. Schedule dedicated slots for digital engagement during lower-energy periods and manage notifications wisely.
    • Be patient: Recognize that building meaningful networks and visibility is a long-term career investment.

    Your Digital Research Space: A Career Asset

    A strategic digital research space is essential for navigating and succeeding in a modern research career. A thoughtful approach empowers you to control your professional narrative, build lasting networks, meet communication expectations and ensure your valuable contributions are both visible and portable.

    Maura Hannon is based in Switzerland and has more than two decades of expertise in strategic communication and thought leadership positioning. She has worked extensively for the last 10 years with doctoral and postdoctoral candidates across Europe to help them build strategies that harness digital networks to enhance their research visibility and impact.

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  • From Half-Baked to Well-Done: Building a Sensemaking Practice

    From Half-Baked to Well-Done: Building a Sensemaking Practice

    This post is one of many, related to my participation in  Harold Jarche’s Personal Knowledge Mastery workshop.

    Making Sense through Sensemaking

    Sensemaking is an essential part of one’s personal knowledge mastery, so vital that it ought to be a regular practice for any human, particularly those who desire to be taken seriously and be able to add value in workplaces, communities, and societies. Sensemaking centers on a desire to solve problems and gets fueled by curiosity.

    Jarche shares that there’s a whole spectrum of potential sensemaking approaches, everything from filtering information (making a list), or contributing to new information (writing a thesis). Sensemaking requires practice and vulnerability. We aren’t always going to get things right the first time we come to a conclusion.

    Half-Baked Ideas

    In introducing the idea of “half-baked ideas,” Jarche writes:

    If you don’t make sense of the world for yourself, then you’re stuck with someone else’s world view.

    As I reflect on my own ability to come up with half-baked ideas, it all depends on how controversial whatever idea I might be having at the time is as to whether I’m inclined to share it in a social space. I find myself thinking about what hashtags or even words might attract people looking for an internet fight, or wanting to troll a stranger.

    If a half-baked idea I might share is related to teaching and learning, I am less concerned about who may desire to publicly disagree with something, but it it is about politics, I just don’t see the value in “thinking aloud,” in relation to what internet riff raff may decide to come at me, metaphorically speaking. Part of that is that I’m not an expert, while another aspect of this resistance is that I would rather do this kind of sensemaking offline. This is at least in terms of me trying out ideas about various policies, political candidates, and issues of the day.

    Committing to Practice

    I just launched a sensemaking practice involving books about teaching and learning. Usually, I read upwards of 95% of the authors’ books that I interview for the Teaching in Higher Ed podcast. However, I would like to both find other ways to surface my own learning from all that reading, along with cultivating a set of skills to get better at video.

    The series is called Between the Lines: Books that Shape Teaching and Learning and I anticipate eventually getting up to producing an average of one video per week. I won’t hold myself to quite as high of expectations as I do for the podcast, since for that, I’ve been going strong, airing a podcast every single week since June 2014 and I don’t want to have that kind of self-imposed pressure for this experimentation, skill-building, and sensemaking practice.

    The first video is about how small shifts in our teaching make college more equitable and explores three key ideas from David Gooblar’s book, One Classroom at a Time: How Better Teaching Can Make College More Equitable. I hope you’ll consider watching it and giving me some encouragement to keep going or suggestions for how to make them more effective.

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  • WEEKEND READING: Building the transatlantic cyber bridge: what ‘Careers-First’ really means for the future workforce

    WEEKEND READING: Building the transatlantic cyber bridge: what ‘Careers-First’ really means for the future workforce

    This blog was kindly authored by Professor Paul Marshall, Vice-President (Global Campus) and Pro-Vice-Chancellor (Careers & Enterprise), University of East London.

    As the UK Government prepares its long-awaited White Paper on the future of higher education, it is timely to reflect on the purpose and impact of our universities. At their best, they are not simply sites of knowledge creation – they are instruments of national capability. Few challenges illustrate that more vividly than cybersecurity.

    When I joined a panel at the CyberBay Cybersecurity Conference in Tampa earlier this month, Dr Richard Munassi, Managing Director of Tampa Bay Wave, opened with a warning that set the tone for the discussion:

    We are in a cyber war – a war waged by well-financed, state-backed criminal organisations so sophisticated that they have their own HR divisions.

    He was right. Earlier this year, Jaguar Land Rover was forced to suspend production after a ransomware attack that rippled across its global supply chain. The UK Government’s intervention – with a support package approaching £1.5 billion – made clear that cybersecurity is not an IT issue; it is economic infrastructure.

    As the sector awaits the Government’s vision for the future, one truth already stands out: higher education must not only prepare individuals for work –  it must prepare the nation for risk.

    At the University of East London (UEL), that challenge sits at the heart of our institutional strategy, Vision 2028, which seeks to transform lives through education, innovation, and enterprise. The strategy’s organising principle – Careers-First – redefines employability as capability.

    Rather than positioning careers as an outcome of study, it embeds professional practice, enterprise, and resilience into every degree and partnership. The test for every programme is simple: does it equip our students to adapt, contribute, and lead in industries defined by constant change?

    Nowhere is this approach more tangible than in cybersecurity. Our BSc Cyber Security & Networks, MSc Information Security & Digital Forensics, and Cyber Security Technical Professional Degree Apprenticeship all combine rigorous academic study with live, industry-based application. 

    Students work directly with BT, IBM, Fujitsu, and Ford, tackling real-time challenges in threat analysis, data forensics, and network defence. By the time they graduate, they are not simply work-ready — they are work-proven, having contributed to the resilience of the very sectors they will soon join.

    The results speak for themselves:

    • With Siemens UK, students tested firmware vulnerabilities in industrial systems, informing Siemens’ internal training programmes.
    • With Barclays Eagle Labs, they created a fraud-analysis dashboard now in pilot testing.
    • With NHS Digital, they developed a ransomware-simulation tool to train hospital teams in incident response.

    Each collaboration demonstrates a single idea: learning is most powerful when it changes the world beyond the classroom.

    UEL’s Institute for Connected Communities (ICC), led by Professor Julia Davidson OBE, anchors this model in research excellence and policy leadership. The ICC brings together computing, criminology, psychology, and social science to examine the human, technical, and organisational dimensions of online safety.

    Its research informs the UK Council for Internet Safety, Ofcom, UNICEF, and multiple international governments. Through projects such as Global Kids Online, ICC research directly shapes teaching, ensuring that our graduates understand not only how to secure systems, but why digital trust matters to society.

    As policymakers consider the future role of universities in the forthcoming White Paper, the ICC already provides a working example of how academic research translates into practical and regulatory impact.

    The White Paper will also need to consider how global collaboration strengthens national capability. UEL’s Global Campus model demonstrates how this can work in practice — connecting students and employers across India, Greece, Egypt, and the United States to create shared pathways for study, innovation, and employment.

    Our developing partnership with Tampa Bay Wave, framed within the UK–Florida Memorandum of Understanding (2023), offers one illustration. We are building both virtual and physical experiences that will enable UEL students to engage with Florida’s growing cybersecurity and fintech ecosystem through mentoring, live projects, and placements, while providing a London base for US start-ups entering the UK market.

    A genuine transatlantic bridge is being constructed –  designed for movement in both directions, connecting students, researchers, and entrepreneurs to co-create secure-by-design technologies and governance frameworks. It is the Careers-First model, scaled globally.

    The next phase of cybersecurity will occur where AI, data, and physical systems converge. Attacks will target intelligent infrastructure –  transport grids, hospitals and manufacturing. UEL is already embedding these challenges into its curriculum, guided by ICC research. Students design adversarial-AI tests, examine supply-chain vulnerabilities, and develop frameworks for organisational resilience.

    This approach recognises that technology evolves faster than any static syllabus. Students are therefore treated as co-creators, working alongside academics and employers to design the solutions industry will need next.

    As the UK Government prepares its White Paper, one principle should underpin the national conversation: universities are not peripheral to resilience –  they are central to it. They educate the workforce, generate the research, and sustain the partnerships that keep the nation secure.

    UEL’s Careers-First model, aligned to Vision 2028, embodies that principle. It fuses employability, enterprise, and global engagement into one coherent system of capability. Our collaboration with Tampa Bay Wave is a single, tangible expression of this –  connecting East London’s lecture theatres to innovation ecosystems across the Atlantic.

    In a global cyber war, the question is not whether universities should respond, but how fast they can. At UEL, that response is already underway –  this is what Careers-First looks like.

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  • Building an Internal OPM [Workbook]

    Building an Internal OPM [Workbook]

    As colleges and universities reconsider their long-term online program management (OPM) strategies, many are opting to bring services back in-house. But taking that leap from a traditional OPM model to a more autonomous, self-directed approach requires more than good intentions. It demands a deep, institutional understanding of your operational readiness.

    That’s where this discovery workbook comes in.

    Designed for higher ed leaders who are exploring the feasibility of an internal OPM model, this interactive guide walks you through the foundational questions, functional assessments, and strategic planning tools you need to make informed decisions and set your institution up for long-term success.

    You’ll explore your institution’s current capabilities and uncover critical gaps across data, tech, and talent — while equipping your teams to take aligned, strategic action.

    What’s Inside?

    • Strategic readiness prompts to evaluate your institution’s vision, leadership alignment, and change management culture

    • Functional deep-dives into five core operational areas: market research, marketing, enrollment, retention, and academic services

    • A robust gap analysis rubric to assess capabilities across data, technology, and talent

    • Planning tools including a RACI matrix and a rose-thorn-bud exercise to turn insights into action

    • Guidance on identifying the right support partners and what to look for in a modern, DIY OPM model

    Whether you’re just beginning to evaluate your current OPM contract or actively planning for transition, this workbook offers a practical path forward.

    Use this interactive workbook to explore what it takes to manage your online programs in-house.

    Our mission is to enable impact in higher education. We help our partners achieve more, deliver superior experiences, and drive impact across the entire student lifecycle by leveraging and aligning data, technology, and talent.

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  • Building and rebuilding trust in higher education

    Building and rebuilding trust in higher education

    Trust is fundamental to all of our relationships, and it is vital for meaningful relationships.

    It can be an anchor in uncertain times, as explored in this special edition of the International Journal of Academic Development. Within higher education, trust underpins our diverse institutional relationships with students, and their families, friends and supporters; colleagues, regulatory bodies, employers, trade unions, students’ unions, prospective students and schools, international partners as well as local communities and many other groups. These individual interactions combine to build a complex matrix of relationships in which trust originates, takes form or develops.

    Or sometimes, it doesn’t. Uncertainty and complexity can stifle relationships, suppressing trust as partners hold back or withdraw, leading to a crisis in confidence. A lack of trust can derail any relationship, well intended institutional narrative or strategy.

    Having trust often means believing that you matter in some way to a person, or to the people working in an organisation, or system, enough for them to care about your experiences and feelings. It’s possible to trust without being highly engaged, but it’s difficult to get engaged without having trust.

    Trust matters in higher education because universities are there to support individuals to achieve their goals, whether these are in teaching or research. Those individuals need to feel that people and systems are designed to include and support them. Trust has to be earned and it can easily be lost. Reflecting on the many challenges for the UK higher education sector and the multifaceted priorities and constraints it will be impossible to meet the expectations and aspirations of our students, colleagues and partners unless there is trust at every level.

    When we encounter media articles like this one from the Guardian, we are asked to consider the possibility that trust in the whole system of higher education is beginning to fail – perhaps a consequence of massification and a loss of faith in education for its own sake, rather than as a passport to a shrinking pool of traditional jobs. We need to talk about why higher education remains worthwhile, and how we can work together to maintain trust in it and to ensure that students feel their own value as part of its systems.

    Nurturing relationships

    When we build trust we are also building partnerships. When we recognise an institution as trustworthy, we are frequently noting that it delivers on what it has promised and that it values relationships with its stakeholders; it holds itself accountable. And it is not just about the large-scale sector wide challenges, it is also about considering how we build trust through the average everyday experiences of our diverse student and colleague communities.

    Creating trustful spaces in the classroom is one element of this. Teachers’ perception of trust-building has shown that trust is based on teachers’ care and concern for students as much as on their subject knowledge and teaching ability. Research on how students in engineering perceive trust-building efforts also shows that they value attention to them as individuals most highly. They also use their trust in the institution to mitigate perceived problems with individual colleagues or services, believing that the university, or their department, makes student-centred decisions with respect to recruiting and training lecturers and professional services staff, and accepting that occasionally, they may not find an individual teacher trustworthy.

    Trust and accountability also underpin meaningful cultural change in uncomfortable spaces and sensitive areas. When we trust each other we can have difficult conversations and begin to accept the existence of hidden barriers across our diverse colleague and student groups. Inside the university, teams must trust each other, empathising with each other’s views and values – 2024’s report from AdvanceHE and Wonkhe showed that trust is paramount when leading strategic change in challenging times. Because of this, trust underpins institutional sustainability; particularly within a sector that is currently responding to rising costs and income constraints.

    Nurturing relationships through difficult choices about resources and provision requires a fine balance, transparency, and accountability if trust is to be maintained and difficult decisions explained. Few people would continue a relationship in which trust has broken down or with someone or something that they would describe as untrustworthy, but many of use will recognise the situation where this has happened and all parties feel powerless to rebuild the trust.

    What can individuals and leaders do?

    Trust can be expressed in many forms: You can trust me, I trust you, you can trust yourself, you can trust each other. Within a complex array of opportunities and challenges which call for attention, HE institutions will benefit from finding the most appropriate strategies, performance indicators and (regulatory) endorsements which will create trust and accountability in their provision to build their reputation. As leaders, how do we show colleagues that we trust them? How do we encourage others to show that they trust us? What do we do to ensure that we are trustworthy?

    At a larger scale, a trustworthy research partner shares ideas, makes it easy to distribute funding between institutions, invites contributions from stakeholders, colleagues working in the field, and students. A trustworthy community partner supports students and employees from the local area, ensuring that they feel welcome and valued, and uses local services. A trustworthy internationalised university supports cultural diversity and makes both moving to and working with research and teaching easier by explaining practical and organisational differences. By considering how long-term relationships are built and maintained, we can develop a track record of ‘quality’ provision and demonstrate that they are ‘worth it’ to students, colleagues, funders, regulatory bodies, employers and other partners.

    When trust in leaders or institutions is lost, the response is often rapid and drastic, with changes in staff and policies having the potential to create further turbulence. As the research with students showed, trust in institutions and systems can survive individual lapses. Maybe a first step should always be to try to rebuild relationships, making oneself, the university, or the system slightly vulnerable in the short term as we work to show that higher education is a human activity which may sometimes not work out as planned, but which we believe in enough to repair.

    We can work at all kinds of levels to build and foster trust in our activities. Public engagement has the power to counter hostile narratives and build trust and so does effective partnership work with our local communities, students and Students’ Unions. Working together, listening to and valuing our partners’ perspectives enables us to identify and mitigate the impacts of challenges and take a constructive and nuanced approach to build both trust and inclusive learning communities. If we are to tackle our current pressing sector challenges and wicked problems such as awarding gaps when trust in public institutions is low, it has never been more important to collaborate with our partners, be visibly accountable and focus on equity.

    So how can we work together to offer a holistic view of the benefits and value that focusing on trust building can bring? We are keen to build a community of practice to systematically strengthen trust across the HE sector. Join us to develop a trust framework which will explore environments that increase or decrease trust across stakeholder groups and consider how to encourage key trust behaviours such as sharing, listening, and being accountable in a range of professional contexts.

    If you are interested, get in touch and let us know what trust in higher education means to you: Claire Hamshire Rachel Forsyth. Claire and Rachel will be speaking on this theme at the Festival of Higher Education on 11-12 November – find out more and book your ticket here

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  • Back-to-school success for all: Building vital classroom skills

    Back-to-school success for all: Building vital classroom skills

    Key points:

    As students and teachers prepare for a new school year, it’s important to remember that success in the classroom isn’t just about academics; it’s about supporting the whole child. From motor skills and posture to organization, focus, and sensory regulation, the right strategies can make the learning process smoother and more enjoyable for everyone. 

    While occupational therapy (OT) is often associated with special education, many OTs like me use and share the supportive tips and tools described below in general education settings to benefit all learners. By integrating simple, classroom-friendly strategies into daily routines, teachers can help students build independence and confidence and see long-term success. 

    Motor skills

    One of the most crucial areas to address is motor skills. Many children entering kindergarten have not yet fully mastered tasks such as cutting or forming letters and shapes correctly. Simple strategies can encourage independence, such as using a “scissor template” taped to a desk to guide proper finger placement or offering verbal cues like “thumbs up” to remind children how to hold the tool correctly. Encouraging the use of a “helper hand” to move the paper reinforces bilateral coordination.

    For writing, providing small pencils or broken crayons helps children develop a mature grasp pattern and better handwriting skills. Posture is equally important; children should sit with their feet flat on the floor and their elbows slightly above the tabletop. Adjustable desks, sturdy footrests, or non-slip mats can all help. Structured warm-up activities like animal walks or yoga poses before seated work also prepare the sensory system for focus and promote better posture while completing these tasks.

    Executive function

    Equally important are executive function skills–organization, planning, and self-regulation techniques–that lay the foundation for academic achievement. Teachers can support these skills by using visual reminders, checklists, and color-coded materials to boost organization. Breaking larger assignments into smaller tasks and using timers can help children manage their time effectively. Tools such as social stories, behavior charts, and reward systems can motivate learners and improve impulse control, self-awareness, and flexibility.

    Social-emotional learning

    Social-emotional learning (SEL) is another vital area of focus, because navigating relationships can be tricky for children. Social-emotional learning helps learners understand their emotions, express them appropriately, and recognize what to expect from others and their environment.

    Traditional playground games like Red Light/Green Lightor Simon Says encourage turn-taking and following directions. Structured programs such as the Zones of Regulation use color-coded illustrations to help children recognize their emotions and respond constructively. For example, the “blue zone” represents low energy or boredom, the “green zone” is calm and focused, the “yellow zone” signals fidgetiness or loss of control, and the “red zone” reflects anger or frustration. Creating a personalized “menu” of coping strategies–such as deep breathing, counting to 10, or squeezing a stress ball–gives children practical tools to manage their emotions. Keeping a card with these strategies at their desks makes it easy to remember to leverage those tools in the future. Even something as simple as caring for a class pet can encourage empathy, responsibility, and social growth.

    Body awareness

    Body awareness and smooth transitions are also key to a successful classroom environment. Some children struggle to maintain personal space or focus during activities like walking in line. Teachers can prepare students for hall walking with warm-up exercises such as vertical jumps or marching in place. Keeping young children’s hands busy–by carrying books rather than using a cart–also helps. Alternating between tiptoe and heel walking can further engage students during key transitions. To build awareness of personal space, teachers can use inflatable cushions, small carpet squares, or marked spots on the floor. Encouraging children to stretch their arms outward as a guide reinforces boundaries in shared spaces as well.

    Sensory processing

    Supporting sensory processing benefits all learners by promoting focus and regulation. A sensory-friendly classroom might include fabric light covers to reduce glare, or subtle scent cues used intentionally to calm or energize students at different times. Scheduled motor breaks during transitions–such as yoga stretches, pushing, pulling, or stomping activities–help reset the sensory system. For students with higher sensory needs, a “calming corner” with mats, pillows, weighted blankets, and quiet activities provides a safe retreat for regaining focus.

    The vital role of occupational therapists in schools

    Employing OTs as full-time staff in school districts ensures these strategies and tools are implemented effectively and provides ongoing support for both students and educators alike. With OTs integrated into daily classroom activities, student challenges can be addressed early, preventing them from becoming larger problems. Skill deficits requiring more intensive intervention can be identified without delay as well. Research demonstrates that collaboration between OTs and teachers–through shared strategies and co-teaching–leads to improved student outcomes.

    Wishing you a successful and rewarding school year ahead!

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