Tag: Building

  • Building common ground in higher education

    Building common ground in higher education

    Welcome to year four of the “Beyond Transfer” blog on Inside Higher Ed. We’re humbled by and thankful for the lively and passionate community this has become. We continue to be impressed with the levels of readership, the exemplary work that various authors describe, the connections that are made as people respond to one another’s work and the dedication to students that jumps off the page. We begin 2025 feeling truly grateful to all those working hard every day to ensure fair treatment of students and their learning. Thank you for all you do.

    Each year, we kick off the “Beyond Transfer” blog with some reflections on what we’ve learned from you and all our partners on the ground and what that means for the year ahead. We are excited to welcome Sova’s new partner Marty Alvarado to this endeavor. Marty has a long history of leading impactful transfer and learning mobility work, and while she’s new to Sova, her insights have long guided our work.

    In 2024, Sova’s transfer and learning mobility team was far-flung and working deeply in many contexts. As a result, we begin 2025 midstride on a variety of fronts:

    • In states: The Sova team is embedded in truly consequential transfer and learning mobility work in several states. This hard, on-the-ground work includes facilitating state-level, cross-sector leadership tables, providing technical assistance for institutional collaborations, supporting implementation of legislatively mandated reforms and serving as a thought partner to state agencies and system offices in diverse political and governance contexts.

    The new year is a time when people reflect on the year that passed and make commitments for the year ahead. This year, we thought we’d play on that theme by sharing some reflections on the past year and what that means for our team’s commitments in the year ahead.

    You may have heard that Merriam-Webster’s 2024 Word of the Year was “polarization,” which Merriam-Webster defined as “division into two sharply distinct opposites; especially, a state in which the opinions, beliefs or interests of a group or society no longer range along a continuum but become concentrated at opposing extremes.” For anyone who lived through the 2024 U.S. presidential election, the selection of this word of the year probably comes as no surprise.

    This led us to reflect on a hard lesson we have learned through our transfer and learning mobility work, which is that this, too, is a space that can quickly lead to polarization. So often, we hear blame placed on receiving institutions for not taking enough credits or on sending institutions for not preparing students well enough. We see examples of administration pitted against faculty for control over decision-making related to transfer credits. We even see the needs of transfer students held up against the needs of students who started and stayed at an institution. Sound familiar?

    So our first commitment for 2025 is to practice the art of depolarization. What do we mean by that? In many ways, this feels like a recommitment to values we already hold, but (being human) sometimes don’t fully live up to. We will welcome hard conversations. We will actively listen, with the goal of building understanding and empathy. We will begin hard conversations with a reminder to honor the perspectives and expertise of all present. We will focus on the human dimensions of change, which includes recognizing that people bring the beauty of their identities and experiences to the work alongside fear of loss, discomfort with conflict and differing styles. We will actively find ways to include all participants. We will transparently document differing perspectives. We will avoid overgeneralizations and stereotypes. We will remember that we work with educators who care about students and welcome being invited into collaborative problem-solving. And when we fall short of these recommitments, we will be open to others holding us accountable.

    Another commitment we have for 2025 is the work of finding and expanding the common ground. This too flows from an interest in depolarization and our shared conviction that common ground exists but can be easily drowned out amid the din of partisan hostility.

    We know that transfer touches many learners—in fact, likely more learners than we previously thought. New data from a survey of a nationally representative sample of Americans, conducted in a partnership between Public Agenda and Sova for “Beyond Transfer,” found that four in 10 respondents tried to transfer some type of credit toward earning an associate degree, bachelor’s degree or certificate. Moreover, those respondents shared that their credit transfer journeys took many forms, including seeking credit transfer for military experience, work-based learning and dual-credit courses in high school. Despite their different journeys, many shared the common experience of credit loss, with 58 percent of respondents indicating they had lost some number of credits when transferring. These data points demonstrate there is a large and diverse population of mobile learners that we should bring into the conversation to build awareness of the high incidence of transfer and generate support for policy action.

    While there are many contentious issues in higher education—including how to improve affordability and how to address ballooning student loan debt—transfer is an area with bipartisan support that, if we can improve, can generate downstream improvements in other areas, such as completion and affordability.

    In the same Public Agenda survey, respondents of all political backgrounds expressed strong support for a variety of policy ideas intended to improve credit transfer. Credit mobility and transfer might well be an issue around which Republicans, Democrats and Independents prove they are capable of agreement and joint action. Improving transfer stands to offer a triple bottom line for learners, institutions and taxpayers:

    • For learners: Recognizing more of their hard-earned credit is the fair thing to do, and research makes clear it will also advance their success by increasing retention and shortening time and cost to completion.
    • For institutions: Public appetite for transparency and accountability clearly cuts across political identities, and institutions would be well served by paying attention to this growing appetite and its relationship to the ongoing decline of public confidence in the value of higher education.
    • For taxpayers: Maximizing the credits earned for students will ensure taxpayer dollars are used to best effect.

    As we dive into 2025, we’ll keep working to dial down the finger-pointing and blaming, cut across silos and divides of our own making, and expand the common ground that already exists on transfer. We hope you’ll join us in finding ways to come together across multiple fronts—within institutions and systems, with government and policymakers at all levels, with accreditors and associations—to serve our students. They deserve it.

    Want to share your commitments for 2025? Please send your thoughts to [email protected] by Feb. 15. We will synthesize your thoughts and reflect them in an upcoming post.

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  • Building and Sustaining an AI-informed Institution

    Building and Sustaining an AI-informed Institution

    Title: Navigating Artificial Intelligence in Postsecondary Education: Building Capacity for the Road Ahead

    Source: Office of Educational Technology, U.S. Department of Education

    As a response to the Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence, the Department of Education’s new brief, Navigating Artificial Intelligence in Postsecondary Education, provides recommendations for leaders at higher education institutions. The brief is divided into two main parts: one with policy recommendations and one reviewing literature and research.

    The report outlines five recommendations:

    Develop clear policies for the use of AI in postsecondary settings. The use of AI can be vast, from admissions to enrollment to other decision-making processes. It is important, though, to ensure that AI is not reifying bias. Stakeholders should consider the potential utility of an AI Bill of Rights or the National Institute of Standards and Technology’s AI Risk Management Framework in shaping policies for their campuses. They should also consider affirmative consent and disclosure policies as they relate to AI, as well as inscribing characteristics that make AI trustworthy.

    Generate infrastructure that supports the use of AI in pedagogy, student support, and data tracking. Incentivizing cross-department collaboration and faculty involvement in the development of AI tools is key. It is also important to integrate social and behavioral science research into evaluation of AI.

    Continually assess AI tools. This includes testing equity and accounting for any bias. AI should continuously go through a feedback loop. Institutions need to strategize in ensuring a balance of human supervision. Additionally, evaluations should be comprehensive and from diverse stakeholders.

    Collaborate with partners for the development and testing of AI across different educational uses. Leaders are tasked with finding and building relationships with partners. These partnerships should aim to ensure best practices and promote equitable AI.

    Programs should grow and develop alongside the job market’s increased demand for AI. Leaders must consider how to keep up with the evolving demand for AI, as well as how to integrate across all disciplines.

    Click here for the full report.

    —Kara Seidel


    If you have any questions or comments about this blog post, please contact us.

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  • Building a Better Transfer Experience for Modern Learners 

    Building a Better Transfer Experience for Modern Learners 

    In 2022, 36.8 million students under the age of 65 fell into the category of Some College, No Credential (SCNC)–a population that grew by nearly 3% year-over-year by 2024. These learners, who started but did not complete a credential, represent a growing population with significant potential for re-enrollment. Understanding their needs is essential to support their return to higher education.  

    For SCNC students, one key factor can significantly influence their decision to re-enroll—transfer credit policies. The Education Reengagement Report, conducted in collaboration with DegreeSight, provides a comprehensive overview of this subset of modern learners, uncovering key strategies to re-engage these students by addressing their unique needs, particularly surrounding maximization of previously earned credits and awareness of credit transfer policies. Explore the report’s findings to gain deeper insights into how institutions can effectively engage and support SCNC students on their path to completion.  

    Who are Some College, No Credential (SCNC) Modern Learners? 

     SCNC students represent a noteworthy portion of the Modern Learner population, and their unique profile merits deep consideration when developing approaches to re-engagement. For more insights into the challenges faced by stopped-out students and strategies to support their return, read our previous article on addressing their barriers. In the context of the Education Reengagment Report, SCNC students are defined as those seeking reenrollment or who have already reenrolled elsewhere.  Their experiences and motivations reflect diverse life experiences, making them a unique yet significant audience for higher education institutions.  

    SCNC students comprise of diverse demographic and professional profiles. Most are aged between 25-29 (66%), and a significant portion (33%) identify as first-generation college students. Their employment status also varies, with 59% working full-time, 20% employed part-time, and 16% not currently employed. Many SCNC students were previously enrolled in associate degree programs (43%), while others sought bachelor’s degrees (57%), reflecting a broad range of academic aspirations.  

    SCNC students pursue a wide range of academic interests, with certain fields emerging as particularly popular. The areas of study with the highest levels of enrollment for SCNC students include Business (24%), IT, Computers, and Technology (20%), and Health-related fields (13%). Additionally, learning format preferences reveal a demand for flexibility, with 47% favoring on-campus programs, 29% opting for hybrid options, and 20% preferring fully online programs. These findings emphasize the need for flexible program offerings to meet SCNC students’ varying needs and schedules. 

    Career advancement is a primary motivation for SCNC students when initially enrolling. Sixty percent enrolled in an undergraduate program to improve their earning potential or launch a new career, while 40% sought careers better aligned with their interests. Additionally, 30% pursued a degree as a next step following high school or technical school.  

    However, financial challenges, competing responsibilities, and various program limitations are common reasons for stopping out. Survey results show that the main barrier to continuing education for SCNC students is cost, with 32% citing it as their primary reason for stopping out. Other reasons include Covid-19 related reasoning (20%), lack of flexibility in the program (19%), and inability to use federal financial aid (15%).  Understanding these critical factors is essential for institutions looking to reengage this population. By addressing the root causes of their stop-outs, institutions can better connect with SCNC students and deliver personalized solutions to them. 

    The report surveyed both SCNC and transfer students. While these groups differ in some ways, they share similarities in their focus on career outcomes and expectations for the enrollment process.  

    The key difference to keep in mind include: 

    • Age: SCNC students tend to be older, with a median age of 37 compared to 31 for Transfer students  
    • Motivation: Transfer students top motivation stems from their career aspirations, while SCNC students place greater emphasis on program affordability 
    • Level of study: Transfer students are more likely to pursue bachelor’s degrees, while SCNC students often have a mix of associate and bachelor’s degree goals 

    Despite these differences, both groups share a unifying goal to leverage their existing credits to further their higher education career and achieve their personal and professional goals, making them a significant opportunity for higher education institutions.  

    Why are Transfer Credit Policies So Important for SCNC Modern Learners?

    Many SCNC students have already earned a decent number of college credits, with 32% having completed 16 to 30 credits, indicating that they have completed at least one semester of coursework. This progress underscores the importance of transfer credit policies easing their return to higher education. With the many notable reasons for stopping out, the barrier to re-entry only rises without clear credit transfer or support systems in place. For these students, the financial burden of repeating coursework and the desire for swift completion of their degrees are top priorities.  

    Survey data highlights the overwhelming importance students place on credit transfer policies. Ninety-three percent of SCNC students say that the number of transferrable credits impacts their enrollment decision, with 55% indicating it as a primary factor. Additionally, 36% of students rank credit acceptance as a key consideration in their reenrollment decision, second only to tuition cost (44%) and closely followed by the availability of online programs (35%).  

    Clear and favorable transfer credit policies not only can alleviate the financial pressures of reenrollment but can also expedite the path to graduation. However, navigating these policies is not a simple process for many students. Thirty-five percent of students report that understanding transfer credit policies is the most difficult part of the enrollment process, followed by getting previous credits transferred (34%) and completing financial aid forms (34%). Institutions should view this as a call to action to refine their policies and streamline processes, addressing these critical pain points to better meet student needs and enhance both enrollment and retention outcomes. 

    How Can Institutions Better Support SCNC Modern Learners with Transfer Credits?

    Supporting SCNC students requires institutions to prioritize transparency, personalized support, and flexibility—particularly where transfer credits are concerned.  Many SCNC students face unnecessarily complicated processes during their reenrollment processes, making it imperative for institutions to make their policies accessible.  

    To better meet this demographics’ varied needs, institutions can implement the following strategies to support SCNC students: 

    • Promote Transparent Transfer Policies

    Institutions should make transfer credit policies easy to understand and accessible across websites, marketing materials, and additional platforms. Clearly communicating how previous credits apply to degree requirements empowers students to make informed decisions.  Online tools like credit transfer calculators, chatbots for common inquiries, and infographics can further empower students to understand their credit situation and feel confident making enrollment decisions.  

    • Highlight Cost Savings and Financial Support: 

    To address cost barriers, institutions should clearly communicate how credit transfers reduce tuition expenses and emphasize available financial aid options. Offering flexible payment plans helps students manage their finances more readily, allowing them to focus on their education without financial stress. 

    • Provide Comprehensive Support Services: 

    Having a dedicated credit transfer advisor can make a pivotal difference in the SCNC enrollment experience. These advisors can help guide students in navigating complex processes, equipping them with vital information on financial aid options, available transferrable credits, and program pathways.  Support can be offered through online channels, advising, and assistance with application and registration processes. Partnering with EducationDynamics’ Enrollment Management Team can help institutions scale this support effectively. 

    • Expand Flexible Learning Options: 

    Expanding online and hybrid program offerings is crucial to supporting the growing SCNC population. These flexible formats can better serve SCNC lifestyles, as these students often juggle work and family responsibilities in addition to their course load. Flexible online and hybrid-based programs are imperative to be promoted to this population, as many have changed their learning modality from classroom-based to online or hybrid. By assessing current offerings and identifying areas of expansion, institutions can better support the needs of Modern Learners.  

    Unlock Opportunities for SCNC Student Success

    SCNC students have spoken—there is a clear need for institutions to adapt their policies and support services to meet their unique needs. By prioritizing clear transfer credit policies, personalized support, and flexible learning options, universities can attract this demographic while helping them achieve their academic goals. As institutions continue to navigate evolving enrollment challenges, adapting to the needs of SCNC students will be instrumental in building success and shaping the future of higher education.  

    Ready to reengage SCNC students? Explore how EDDY’s market research services help your institution effectively reach SCNC students and create successful pathways from re-enrollment to graduation.  

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  • Building a Connected Workplace: HR’s Role in Reducing Loneliness – CUPA-HR

    Building a Connected Workplace: HR’s Role in Reducing Loneliness – CUPA-HR

    by Julie Burrell | August 28, 2024

    Editor’s Note: This is the second of two posts that explore the loneliness epidemic and practical ways HR can help combat it in the workplace.

    Social bonds are as necessary to our well-being as a healthy diet, exercise and sleep, according to the Surgeon General’s 2023 report on the loneliness epidemic. The report recommends that workplaces make decreasing loneliness a strategic priority at all levels. Here is how higher ed HR can help prioritize social connection as a vital tool in supporting employee happiness and well-being.

    Increase Inclusion to Fight Loneliness

    Groups most at-risk for social isolation include “people with poor physical or mental health, disabilities, financial insecurity, those who live alone, single parents, as well as younger and older populations,” according to the report. Additionally, marginalized groups like the LGBTQ+ community may feel increased isolation.

    Your inclusion and belonging initiatives might be the natural place to begin strengthening social connection on campus. Foreground accessibility in these initiatives by asking:

    • Is social programming accessible for people with disabilities and people with mental health challenges?
    • Is your programming inclusive of people who are neurodivergent?
    • Are working parents, caregivers and remote employees unable to participate in on-site or off-hours socialization?
    • Is cost a prohibitive factor for socializing?
    • Are Employee Resource Groups or affinity groups supported in terms of budget and time within the workday?

    Making Connections

    Intergenerational Connections. Research suggests that making connections outside of our own age or social group may reduce the risks associated with loneliness. One inclusion strategy is to help bridge generational gaps by bringing younger and older people together, which also targets two of the most at-risk populations.

    Volunteering with community groups that serve young and older people can also be effective in helping employees forge intergenerational connections (bonus: volunteering enhances employee satisfaction and engagement).

    Campus and Community. Connecting with people of different social statuses has also been shown to improve well-being. How are leaders connecting with employees across campus in low-stakes ways?

    Also consider how partnerships with your leadership, health centers, research faculty and student groups can make the dangers of loneliness a campus-wide concern.

    How is your campus connecting with and enriching the larger community? According to the Surgeon General’s report, upward mobility is improved through relationship-building among people of differing socioeconomic status. (Register for our upcoming webinar to learn more about Duquesne University’s Minority Professional Development Internship Program, which was awarded CUPA-HR’s 2024 Inclusion Cultivates Excellence Award.)

    Hybrid and Remote Employees

    According to Gallup, fully remote employees report a higher level of loneliness (25%) than fully on-site employees (16%). At the same time, hybrid, remote and flexible work is an important strategy to retain top talent. And flexible work can be a boon to people with disabilities and neurodivergent employees.

    This means that special considerations should be made for those workers who may not be on site every day.

    Encourage online connections. Water cooler conversations are more difficult virtually. Consider establishing a rotating committee who can schedule casual chats online. Your internal communication tools, such as Teams and Slack, should have social spaces as well.

    Model setting boundaries between work and home. Hybrid and remote opportunities are important in maintaining work-life balance, but remote employees may feel like they’re always “on.” The Surgeon General’s report recommends that workplaces “put in place policies that protect workers’ ability to nurture their relationships outside work.”

    Beware of treating employees inconsistently. It’s important that managers find ways to boost face time with their remote or hybrid employees. For those employees who must be on site, provide what flexibility you can, such as summer Fridays off. Learn more about success in managing hybrid teams in Roadblocks to Supervision: Clearing a Path for Peer-to-Supervisors, New Supervisors and Hybrid Team Supervisors.

    Starting With HR

    Let’s face it: HR can sometimes feel like a lonely place. Whether you’re a CHRO, a department of one, or a member of a team navigating the increased scrutiny of a role in HR, you might feel like few people understand your own daily challenges beyond the CUPA-HR community. HR is so often tasked with helping others, but HR pros need support too.

    Raising awareness about the basic need for social connection might help you and your team reframe social connections at work from a luxury to a basic tool for retention and employee happiness. Socializing replenishes our emotional stores and our physical resilience. Leaders can model setting healthy boundaries at work and convey that self-care is not selfish, but rather a critical tool in the HR toolbelt. (Learn how to use “no” as a complete sentence in this on-demand webinar.)



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  • 10 Keys to Building an Incredible Brand for Academics LIVE EVENT

    10 Keys to Building an Incredible Brand for Academics LIVE EVENT

    I’m teaming up with Dr. Sheena Howard to bring you a live VIP event for academics. You’re invited!

    EVENT: 10 Keys to Building an Incredible Brand as an Academic

    • Increase your confidence
    • Make 5x your investment
    • Waste far less time because you have an actionable plan
    • 5+ free tools to help you implement what you learn
    • 3+ downloadable PDFs
    • Grow your following by at least 25%

    Date: December 10 or December 11

    Time: 2-4pm Eastern Time

    Where: Virtual (on Zoom)

    Can’t make it live? A replay will be sent to you.

    This event is complete. Thank you for coming!

    A dream team collaboration event

    10 Keys to Build an Incredible Brand for Academics, a graphic with a large key and photos of Dr. Sheena Howard and Jennifer van Alstyne smiling. When: Saturday, December 10 and Sunday, December 11 from 2-4pm Eastern Time.

    I’m Jennifer van Alstyne. When I started building my brand, I wanted to create the academic life that I wanted. Not the life my advisors or mentors wanted for me. My online presence helped me take that step. Now I help professors build an online presence their research deserves. So that they feel more confident, help more people, and build their scholarly community online.

    I’m so excited to team up with the incredible Dr. Sheena Howard. She’s an expert at helping professors get the media attention they deserve. She’s all about building your visibility, authority, and income with Power Your Research.

    This event has ended. It was on December 10 and December 11, 2022.

    We can’t wait to see you at 10 Keys to Building an Incredible Brand for Academics, our live virtual event.

    This event is for all people with an advanced degree (like a master’s or doctorate). This event is for you whether you’re in or out of the academy.

    Topics covered will include but are not limited to

    • Best free resources to get high-level media coverage right away.
    • Getting clarity on what building your brand looks like for you.
    • Building an incredible website that stands out.
    • Social media plan and strategy for the busy academic.
    • Building a 6-figure brand by leveraging your academic credentials, whether you are in or out of academe.

    This event only happens once a year. You don’t want to miss it.

    Get tickets for 10 Keys to Build an Incredible Brand for Academics today. Limited seats are available.

    This event is complete. It was on December 10 and December 11, 2022. Thank you for attending, we were so happy to help inspire you. This event only happens once a year. If you’re interested in attending next year, email me at [email protected]

    Gifts and Holiday Guides and Advice Articles The Social Academic

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