Tag: Business

  • The Shrinking Research University Business Model

    The Shrinking Research University Business Model

    For most of the past 30 or so years, big Canadian universities have all been working off more or less the same business model: find areas where you can make big profits and use those profits to make yourself more research-intensive.

    That’s it. That’s the whole model.

    International students? Big profit centres. Professional programs? You better believe those are money-makers. Undergraduate studies – well, they might not make that much money in toto but holy moly first-year students are taken advantage of quite hideously to subsidize other activities, most notably research-intensity.

    Just to be clear, when I talk about “research-intensity”, I am not really talking about laboratories or physical infrastructure. I am talking about the entire financial superstructure that allows profs to teach 2 courses per semester and to be paid at rates which are comparable to those at (generally better-funded) large public research universities in the US. It’s about compensation, staffing complements, the whole shebang – everything that allows our institutions to compete internationally for research talent. Governments don’t pay enough, directly, for institutions to do that. So, universities have found ways to offer new products, or re-arrange the products they offer, in such a way as to support these goals of competitive hiring.

    Small universities do not have quite the same imperatives with respect to research, but this business model affects them nonetheless. To the extent that they wish to compete for staff with the research-intensive institutions, they have to pay higher salaries as well. Maybe the most extreme outcome of that arms race occurred at Laurentian, whose financial collapse was at least in part due to the university implicitly trying to align itself to U15 universities’ pay scales rather than, say, the pay scale at Lakehead (unions, which like to write ambitious pay “comparables” into institutional collective agreements, are obviously also a factor here).

    Anyways, the issue is that for one reason or another, governments have been chipping away at these various sources of profit that have been used to cross-subsidize research-intensity. The situation with international students is an obvious one, but this is happening in other ways too. Professional master’s degrees are not generating the returns they used to as private universities, both foreign and domestic, begin to compete, particularly in the business sector. (A non-trivial part of the reason that Queen’s found itself in financial difficulty last year was because its business school didn’t turn a profit for the first time in years. I don’t know the ins and outs of this, but I would be surprised if Northeastern’s aggressive push into Toronto wasn’t eating some of its executive education business). 

    Provincial governments – some of them, anyway – are also setting up colleges to compete with universities in a number of areas for undergraduate students. In Ontario, that has been going on for 20-25 years, but in other places like Nova Scotia it is just beginning. Some on the university side complain about these programs, primarily in polytechnics, being preferred by government because they are “cheap”, but they rarely get into specifics about quality. One reason college programs are often better on a per-dollar measure? The colleges aren’t building in a surplus to pay for research-intensity – this is precisely what allows them to do revolutionary things like not stuffing 300 first-year students in a single classroom.  

    In brief then: the feds have taken away a huge source of cross-subsidy. Provinces, to varying degrees (most prominently in Ontario), have been introducing competition to chip-away at other sources of surplus that allowed universities to cross-subsidize research intensity. Together, these two processes are putting the long-standing business model of big Canadian universities at risk.

    The whole issue of cross-subsidization raises two policy questions which are not often discussed in polite company – in Canada, at least. The first has to do with cross-subsidization and whether it is the correct policy or not. I suspect there is a strong majority among higher education’s interested public that think it probably is a good policy; we just don’t know for sure because the policy emerged, as so many Canadian policies do, through a process of extreme passive-aggressiveness. Institutions were mad at governments for not directly funding what they wanted to do, so they went off and did their own thing. Governments, grateful not to be harassed for money, said nothing, which institutions took for approval whereas in fact it was just (temporary) non-disapproval. 

    (I should add here – precisely because of all the passive-aggressiveness – it is not 100% clear to me the extent to which provincial governments understand the implications of introducing competition. When they allow new private or college degree programs, they likely think “we are improving options for students” not “I wonder how this might degrade the ability of institutions to conduct research”. And, of course, the reason they don’t think that is precisely because Canadians achieve everything through passive-aggression rather than open policy debates which might illuminate choices and trade-offs. Yay, us.)

    The second policy question – which we really never ever raise – is whether or not research-intensity, as it is practiced in Canadian universities, is worth subsidizing in the first place. I know, you’re all reading that in shock and horror because what is a university if it is not about research? Well, that’s a pretty partial view, and historically, a pretty recent one.  Even among the U15, there are several institutions whose commitment to being big research enterprises is less than 40 years old. And, of course, we already have plenty of universities (e.g. the Maple League) where research simply isn’t a focus – what’s to say the current balance of research-intensive to non-research-intensive universities is the correct one?

    Now add the following thought: if the country clearly doesn’t think that university research matters because the knowledge economy doesn’t matter and we should all be out there hewing wood and drawing water, and if the federal government not only chops the budget 2024 promises on research but then also cuts deeply into existing budgets, what compelling policy reason is there to keep arranging our universities the way we do?  Why not get off the cross-subsidization treadmill and think of ways of spending money on actually improving undergraduate education (which the sector always claims to be doing, but isn’t much, really).

    I am not, of course, advocating this as a course of policy. But given the way both the politics of research universities and the economics of their business models are heading, we might need to start discussing this stuff. Maybe even openly, for a change.

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  • Business Development Specialists at U-M

    Business Development Specialists at U-M

    If you have the opportunity to apply for a job at the University of Michigan’s Center for Academic Innovation, do so. If they offer you the gig, accept. 

    The two roles that CAI is recruiting for that I want to highlight are:

    I asked Suzanne Dove, CAI’s chief education solutions officer, to answer four questions about the roles.

    Q: What is the university’s mandate behind these roles? How do they help align with and advance the university’s strategic priorities?

    A: Education Solutions is a new team within the University of Michigan’s Center for Academic Innovation, charged with bringing strategic focus and forward momentum to our partnerships with external organizations, both private and public, seeking an innovative educational provider for workforce development.

    A growing and robust set of high-value strategic partnerships is an essential component of CAI’s growth strategy in the decade ahead. We are responsible for engaging prospective partners, identifying opportunities and crafting relevant educational solutions in collaboration with other CAI teams and U-M faculty and ensuring a high-quality partner experience. We also provide thought leadership around the shifting workforce-development landscape.

    Q: Where do the roles sit within the university structure? How will the hires in these roles engage with other units and leaders across campus?

    A: The Center for Academic Innovation is a strategically focused central campus unit at the University of Michigan. We aim to shape the future of learning by unlocking new opportunities for the University of Michigan community and learners, as well as organizations around the world. Our vision is a future in which education connects and empowers learners everywhere to reach their full potential throughout their lives.

    The people who join our team in these two new business development roles will play a vital role in connecting CAI to organizations outside the university, understanding and supporting solutions that fulfill these organizations’ evolving workforce and talent development needs, and helping us scale these partnerships in alignment with CAI’s mission. Successful candidates will bring expertise in developing and nurturing strong partnerships with external organizations at regional, national and international levels, as well as the ability to adopt an industry perspective.

    Q: What would success look like in one year? Three years? Beyond?

    A: Year one is about building the foundations for successful partnerships, both by experimenting with different ways we can serve organizational partners and by taking a systematic approach to deliver, evaluate and learn as we go. We will work together to establish a robust and vibrant pipeline of strategic partner organizations, evaluate their organizational learning needs and determine ways in which our current and future catalog of offerings can serve those needs.

    At three years, I expect we will be engaging with a set of strategic external partnerships and have built our understanding of the educational solutions that we’re best positioned to provide. Beyond that, we want to scale these solutions to match the vast needs of workforce trends and transitions around the world.

    Q: What kinds of future roles would someone who took either of these positions be prepared for?

    A: I am excited for the people we hire as business development specialists because their work will position them at the intersection of building relationships, understanding the dynamic world of workforce learning and building internal processes to allow effective delivery of educational solutions for organizations. The result will be a tangible impact not only on people’s lives but also on the organization’s performance.

    I can envision plenty of doors that would open as a result of success in one of these positions, depending on the individual’s interests: HR or talent development leadership; a workforce or economic development agency at the local, state, federal or even global level; or a larger or more complex business development portfolio.

    One thing I have noticed about CAI since I joined a few months ago is that there are plenty of opportunities for team members to grow and stretch. If you are an intellectually curious, creative problem solver who leads by listening and collaborating, if you love to take an initial concept and help a team and organization bring it to life, I hope you’ll apply!

    Please get in touch if you are conducting a job search at the intersection of learning, technology and organizational change. If your gig is a good fit, featuring your gig on Featured Gigs is free.

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  • The Family Business: An Open Letter (satire/opinion)

    The Family Business: An Open Letter (satire/opinion)

    Dear Presidents, Chancellors and OTHER Temporary Custodians of My Properties:

    Greetings from the Family—I mean, the Administration. You’ve been running a nice little operation there: world-class labs, libraries, free-thinking faculty, students from all over the globe who still believe in the marketplace of ideas, all asking dangerous questions like “Why?” and “What is your evidence?”

    It’s over.

    As the founder of a MAJOR university, I’m here to say this: We’re gonna do things my way now.

    First Order of Business: You Need My Protection

    As you know, I’m a SUCESSFUL international businessman. I offer certain countries—let’s call them “friends”—deals: They pay me a modest consideration, or maybe a big, beautiful luxury jet, and I won’t slap them with tariffs to make their economy bleed out. I offer the same generous arrangement to higher ed.

    Take Crooked Columbia and Brownnosing Brown—smart enough to come to the table, hand over the dough and watch my charges vanish like magic. Funding? Flowing again … for now.

    High and mighty Harvard’s still holding out, though, thinking they can win a staring contest. Let’s just say their next accreditation visit is gonna be … comprehensive.

    UCLA? Aka Useless College for Leftist Agendas. Rumor is my friends in D.C. have started looking real close at their books. Would be a shame if we had to start collecting on that billion the hard way.

    The rest of you RADICAL LUNATIC LEFT, listen up:

    Investigations into your crimes against America, like “allowing students to protest” or “letting faculty disagree with the government,” can disappear overnight … for a price.

    Call it a FAVOR from a friendly accreditor.

    But remember, what I giveth I can take awayeth.

    I don’t do promises; I do BUSINESS. And it’s business time.

    Apple, Intel, NVIDIA jump when I say jump. Universities? Child’s play.

    Some say I’m an ANTISEMITISM SOCIAL JUSTICE WARRIOR on campus and sure, I like the Jews. I’ll take the compliment, right alongside credit for sprucing up big, beautiful Confederate statues.

    My war on hate? Let’s just say it has … range. And if a few very fine people happen to be nearby, standing back and standing by, waiting for the signal to help CLARIFY my position, well, that’s just business.

    We Don’t Need Stuck-Up Elites Who Think They’re So Smart

    That NASTY WOMAN at the Bureau of Labor Statistics? The one who brought me cooked-up job numbers I didn’t like? FIRED.

    That Georgia political hack who couldn’t find enough votes? ENEMY OF THE PEOPLE!

    Judges who cross me? Death threats from my cyber goons have them looking over their shoulders.

    Your degree, your Nobel Prize, your teaching awards—SAD! I’ve built towers with my name in gold, hosted the No. 1 reality show on television, and put my face on steaks, sneakers and Bitcoin.

    So you publish in that fake Ranger Rick Nature magazine. I don’t care if your lab just cured cancer; if your research questions don’t support my worldview, your grant is pulled and your lab reassigned to our friend of the family on the board, Mikey, who’s very confident about his opinion on quantum biology.

    IRB? More like, “I’m Rich, Buddy.”

    Loyalty—to ME—is the only credential that matters.

    WOKE Faculty Hiring and Student Admissions: GONE-ZO

    MARXIST MANIACS who lack American values and good Christian sensibilities have no business shaping our young peoples’ minds. Cover letters with Bible verses or Lee Greenwood lyrics will receive special consideration.

    After I cut more big, beautiful deals with my AI buddies, the bots will weed out candidate files with the words “inclusive excellence” or “diversifying the pipeline.”

    No more “global citizen” snowflake CRAP. In fact, pretty soon, it’s gonna be all AI at the podium—no critical thinking, no unions, no problem.

    International students are allowed, but only RICH ones, with no subversive ideas, like democracy, on their social media feeds. No students from the shithole countries—you know the list. (Come to think of it, I don’t like any country, so being from one of our so-called allies won’t help either.)

    NO “underrepresented” anything. ONLY OVERREPRESENTED. Racial disadvantage, adversity, “lived experience” or some “community-based” qualifications? FORGET ABOUT IT.

    We’re running a university, not a sob story contest!

    You want to admit a Latina who speaks three languages and started her own nonprofit? Great—as long as all three languages are English and she’s truly FEMALE.

    And while we’re at it, ban “optional” diversity statements. The only statement that matters is your pledge of allegiance. To me.

    Academic Freedom, Suckers!

    You thought academic freedom meant hiring the best scholars, encouraging debate and letting a thousand ideas bloom.

    HILARIOUS!

    From now on, FREEDOM means freedom to offer academic programs that look just like the ones we had in 1952, when America was great (minus the jazz) and McCarthy knew what higher education should look like.

    It took Viktor 10 YEARS to bring his universities to heel. I’m doing it in six MONTHS, results like nobody’s ever seen before.

    “woMEN’s” studies? GONE.

    African American literature course? Replaced with Great Books by Even Greater White Men.

    Faculty scholarship on critical race theory, gender equity or, God forbid, climate science, will get an automatic tenure-denial stamp. Come to think of it, tenure? What’s that? More like Permanent Welfare for America-Hating Communists.

    Just watch what you publish, pal. I can make tenure go away real fast, the same way I disappeared USAID.

    My good friend VICE CHANCELLOR Rufo will replace it with rolling one-year contracts, renewable upon click-through loyalty oath training modules.

    Also, just a heads-up. Any course material still using the outdated term “Gulf of Mexico” will be flagged in our next surveillance round. My top patriot and loyal adviser, Stephen, suggests: “The Gulf of AMERICA FIRST.” And you so-called political scientists, get your facts right on who won the 2020 election. You’d best update those course materials, nice and clean, and nobody’s sabbatical turns into an extended stay at Alligator Alcatraz.

    Capishe? I don’t want to have to slam any more heads together.

    It’s time you got the picture, EGGHEADS: Knowledge isn’t power. Power is power.

    Thank you for your attention to this matter!

    Your Don

    P.S. I’ll let you keep your football program. You’re welcome.

    Jennifer Lundquist is a professor of sociology at the University of Massachusetts Amherst. Her satirical observations in this essay are hers alone and not intended to represent the views of her employer.

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  • College business officers survey finds risks, resilience

    College business officers survey finds risks, resilience

    The latest Inside Higher Ed/Hanover Research Survey of College and University Chief Business Officers, released today, reveals concerns about near-term uncertainty and financial sustainability—buoyed by confidence in the longer-term outlook.

    One of the most significant findings is that federal policy uncertainty has created difficulties in conducting basic financial planning as the Trump administration has introduced a flurry of changes impacting federal funding for higher education, international students, how students pay for college and more.

    That uncertainty, experts noted, has had a palpable effect on the sector.

    “Chief business officers like certainty, whether it’s certainty about revenue streams or potential costs,” said Kara Freeman, president and CEO of the National Association of College and University Business Officers. “And right now they just are not getting it and that leads to anxiety.”

    The annual Survey of College and University Chief Business Officers, now in its 15th year, offers insights from financial leaders at 169 institutions in 2025, both public and private nonprofits. Responses were gathered in April and May.

    Amid the uncertainty, about three in five CBOs (58 percent) rate their institution’s financial health as good or excellent, with differences by institution type.

    Pressure Tests

    In last year’s survey, 56 percent of CBOs expected that their institution would be in better financial shape a year later. That number fell to 43 percent in this year’s survey, which asked the same question.

    CBOs who believe their institution will be worse off financially next year cited concerns about the federal policy/funding environment for the sector (82 percent), potential increases to nonlabor operating costs (67 percent), rising labor costs (67 percent) and general economic concerns (62 percent).

    More on the Survey

    On Wednesday, Aug. 20 at 2 p.m. E.T., Inside Higher Ed will present a free webcast to discuss the results of the survey, with experts who can answer your most pressing questions about higher education finance—including how to plan effectively amid the current financial and policy uncertainty. Please register here.

    The 2025 Survey of College and University Chief Business Officers was made possible by support from Strata Decision Technology and CollegeVine.

    Inside Higher Ed’s 15th annual Survey of College and University Chief Business Officers was conducted by Hanover Research. The survey included chief business officers, mostly from public and private nonprofit institutions, for a margin of error of 7 percent. The response rate was 7 percent. A copy of the free report can be downloaded here.

    Larry Ladd, a subject matter specialist at AGB Consulting, noted that colleges are taking a number of measures to protect themselves in the short term, such as delaying building projects, freezing hiring and/or travel, and pulling other levers to protect themselves this coming fall.

    “You’re seeing colleges do everything they can to preserve their liquidity,” Ladd said. “The biggest reason to do that of course is that they don’t know what their fall enrollment will be.”

    Of particular concern, he noted, is the potential for disruption to federal financial aid funds, given mass layoffs at the Education Department, which has raised concerns about disbursement. Just 12 percent of CBOs support the elimination of the department.

    Other possible signs of caution: On deferred maintenance, 63 percent of respondents said that their institution was poised to fund less than a quarter of identified needs in the then-current fiscal year. Some 24 percent said their institution was freezing hiring to control costs for students; another 62 percent said their institution would consider doing this.

    Despite these challenges, respondents were much more confident in their institution’s five- to 10-year outlooks, with 73 percent believing their college or university will be financially stable over the next five years and 71 percent expressing that same level of confidence over the next decade. For reference, in 2024, 85 percent of CBOs were confident in the five-year outlook, and 73 percent in the 10-year outlook.

    Some 11 percent of CBOs say senior administrators at their institution have had serious internal discussions in the last year about merging with another college or university, about the same as last year’s survey. Most of these CBOs indicate such conversations are about proactively ensuring the institution’s financial stability rather than risk of imminent closure.

    Another 16 percent of CBOs report serious internal discussions about consolidating some programs or operations with another college or university. Two in five (42 percent) say it’s highly likely that that their college will share administrative functions with another institution within five years. CBOs in the Northeast, with its relative concentration of institutions, are especially likely to say so, at 63 percent.

    Beyond the Fog

    Ruth Johnston, vice president of NACUBO consulting, said that while business officers may be stressed by the immediate pressures, they are confident in their scenario planning for the future.

    “I think we’ll figure it out. Higher ed, even if it’s slow to change, is resilient. So I expect that we’re going to see new, creative solutions that will help bolster higher education,” Johnston said.

    That said, just 28 percent of CBOs described themselves as very or extremely confident in their institution’s current business model. Another third expressed moderate confidence.

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    Top issues for those CBOs with just some or no confidence in their institution’s business model: lack of diverse revenue streams (64 percent of this group), ineffective cost containment and/or operational efficiency (54 percent), and insufficient cash reserves for “rainy days” or strategic investments (50 percent).

    Tuition discounting is another standing concern. Among all CBOs, more than half (54 percent) are at least moderately concerned about the financial sustainability of their institution’s tuition discount rate; two in 10 (21 percent) are highly concerned. Similarly, 50 percent of CBOs are at least moderately concerned about the sustainability of their institution’s tuition sticker price increases. In both cases, private nonprofit CBOs are the most concerned, by sector.

    Respondents also saw government efforts to influence institutional strategy and policy as an increasing risk to their institutions, with 71 percent registering this as a concern. That number is up slightly from last year’s 65 percent.

    CBOs in 2025 were much less concerned about donor efforts to influence institutional strategy, with 16 percent worrying that this amounts to an increasing financial risk to their college or university.

    Internally, at least, some 81 percent of CBOs agree that they have sufficient agency influence within their institution to ensure its financial stability. Most also report a strong working relationship with their president, and understanding among trustees of the financial challenges facing their institution.

    Survey respondents were notably concerned about federal student aid policies, overwhelmingly picking that as the top federal policy-related risk over the next four years, at 68 percent. Some experts suggest that concerns about other federal policy matters may have been heightened if the survey were administered after the One Big Beautiful Bill Act passed earlier this month. It included major changes for higher education as well as cuts to other public programs that could have downstream effects on the sector.

    “There are both direct and indirect implications of the bill, some of which have not fully been explored by colleges and universities,” Ladd said. “I think of the Medicaid cuts—even those will have implications for colleges and universities.”

    When asked about general financial risks to their institution over the next five years, many CBOs—especially those at publics—flagged state and federal policy changes, along with state and federal funding reductions. Enrollment declines, rising personnel costs and infrastructure and deferred maintenance costs also registered.

    As for what would most improve their institution’s financial situation and sustainability, CBOs’ top responses from a list of options were: growing enrollment through targeted recruitment and improved retention programs; optimizing operational efficiency through process improvement and strategic cost management; and—in a more distant choice—forming strategic partnerships with employers, community organizations and/or other educational institutions. Cutting faculty and cutting staff were especially unpopular options.

    Asked about value and affordability, CBOs largely agreed that their institution offers good value for what it charges for an undergraduate degree (93 percent) and that its net price is affordable (88 percent). Two in three (65 percent) said their institution has increased institutional financial aid/grants in the last year to address affordability concerns.

    The survey also found that CBOs are increasingly using artificial intelligence. Nearly half of respondents—46 percent—indicated that AI helps them make more informed decisions in their role. That number is up from 33 percent in last year’s survey.

    Despite that uptick, respondents at most institutions aren’t all-in on artificial intelligence yet. Only 6 percent reported that their college has made a comprehensive, strategic investment in AI. But many are experimenting: 39 percent of CBOs noted that their institution is in the early exploration phase with AI, while another 28 percent are piloting such tools in select departments.

    “AI is here to stay,” Johnston said.

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  • This Is Not Business as Usual. This Is What’s Next.

    This Is Not Business as Usual. This Is What’s Next.

    The future of higher education belongs to those willing to build it. We’re not waiting for enrollment trends to rebound or for funding streams to stabilize. We believe growth is possible, sustainable and measurable when institutions take control of their narrative and align their strategies around what really moves the needle: revenue and reputation.

    That belief is at the heart of why the unique capabilities of EducationDynamics and RW Jones have come together. We recognized the need for a new kind of partner in higher ed, one that doesn’t just respond to the market but helps institutions shape it. By integrating experts in strategic communications, brand development, enrollment and performance strategy under one roof, we are offering something institutions haven’t had before: clarity, speed, and cohesion across the full student and stakeholder journey.

    This isn’t a campaign. It’s a movement to redefine what growth looks like for colleges and universities that are ready to lead.

    The Power of Revenue and Reputation Working Together

    For too long, institutions have operated as if revenue and reputation were separate tracks. Reputation was seen as a branding exercise. Revenue was the responsibility of enrollment, retention and advancement teams. But in reality, the two have always been connected. The strength of your brand directly influences your ability to attract students, secure funding, build partnerships, and earn public trust. Today’s stakeholders are making decisions based on value, outcomes and credibility. They are not just choosing programs. They are choosing institutions they believe in. When that belief is strong, growth follows. When it is not, performance slips.

    Modern Learners are sophisticated decision-makers. They are comparison shoppers, outcome seekers and relevance-driven consumers. They expect personalization, transparency and ROI. And they won’t be moved by static messaging or outdated enrollment models. Each semester is a new sales cycle, and if your strategy isn’t aligned from brand to enrollment to advancement, you’re starting from behind.

    This is where our integrated approach comes in. We are helping institutions stop chasing fragmented goals and start building unified momentum. We align strategic communications with enrollment strategy. We turn brand equity into market performance. And we help institutions speak to all their audiences from prospective students to policymakers with a single, compelling voice.

    Growth That Doesn’t Guess

    We don’t deal in vague promises. Our outcomes speak for themselves.

    Top clients working with our teams exceed national average enrollment growth by 47 percent. In the first year of partnership, institutions see an average application growth rate of 22 percent and a 30 percent improvement in cost-per-start. And we deliver measurable demand generation, with one recent partner experiencing a 51 percent increase in search demand and a 33 percent rise in organic traffic within a single year.

    These results aren’t coincidental. They are the product of a philosophy rooted in research, strategy, action and measurement. We build systems that connect mission with the market. We deliver insight and execution. And we do it with the confidence that comes from knowing how institutional ecosystems really work—from the boardroom to the enrollment office to the faculty senate.

    A Model Built for What Comes Next

    Higher education is under pressure, but the opportunity to adapt has never been more tangible. The cost of inaction is growing, and so are the expectations of students, families and communities. Waiting for federal funding shifts or traditional student populations to rebound isn’t a plan. Institutions need proactive strategies that account for inflation, shifting demographics and public skepticism, while still holding true to their mission and academic excellence.

    The model we’ve built is designed for exactly this moment. We are not a vendor, and we are not selling tactics. We are a strategic growth partner working across the institution to create alignment, drive outcomes and reestablish trust in the value of higher education.

    That includes helping leaders take action across every dimension of growth. Whether it’s enrollment and retention, brand and messaging, advancement communications or integrated marketing strategy, we provide tailored solutions backed by data and guided by impact. And when institutions face moments of reputational risk or public scrutiny, we are there too with the kind of steady, experienced counsel that only comes from decades in the field.

    Leading Institutions Are Choosing a New Path

    We are proud to work with colleges and universities that are ready to defy outdated models. The ones that don’t want to blend in or coast on legacy. The ones that know sustainability comes not from cutting corners, but from cutting through the noise with clarity and conviction.

    When revenue and reputation are treated as part of the same strategic engine, institutions don’t just survive, they grow.

    If you are ready to build a smarter institution—one that is aligned, strategic and built to thrive—we’re ready to help.

    CEO, EducationDynamics + RW Jones

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  • Higher education governance needs the conflict between academic and business imperatives to be successful

    Higher education governance needs the conflict between academic and business imperatives to be successful

    The sector’s financial challenges have shone a spotlight on governance effectiveness in higher education in England.

    When the incoming government tasked the Office for Students (OfS) with directing more of its energy towards financial sustainability in the summer of 2024, it was only a matter of months before director of regulation Philippa Pickford put forward the view that the sector needed “a conversation” about governance, specifically about how robustly boards had tested some of the financial projections they had been prepared to sign off.

    That signal of concern about governance has clearly manifested in the corridors of the Department for Education (DfE), if these words from the Secretary of State to the Commons Education Committee in May are anything to go by:

    The government is clear that there needs to be a focus on and improvement in providers’ governance. Planning and strategy development within higher education providers, including financial planning, should be supported by the highest standards of governance to ensure realistic planning, robust challenge and the development of sustainable business models.

    The sector has not been unresponsive to these cues – Advance HE in partnership with the wider sector is (taking the conversation metaphor literally) curating a “big conversation” about governance and the Committee of University Chairs (CUC) has pledged to review the higher education code of governance – which for a large number of institutions acts as a reference document for compliance with OfS’ conditions of registration on governance.

    The implicit underpinning premise from OfS and DfE is fairly stark: the government is disavowing any responsibility it might have to come up with a financial settlement that would shore up higher education finances while retaining the current delivery model; nor is it especially keen to have to deal with institutional bailouts arising from institutional inability to manage the changed funding landscape. The strong signal is that it is up to higher education institutions to work out how to survive in this environment – and if boards are not up to the task of finding the answers then it’s the boards that need reforming.

    Business acumen

    I read this communication as part of a discursive stand off between government and the sector in which the lines between the role of government and role of individual institutions in securing the future of higher education is contested. Within that context, the validity of the implied criticism – that boards are insufficiently businesslike and strategic – needs to be interrogated.

    There was a fascinating piece on The Critic last week by University of Buckingham academic Terence Kealey bemoaning the rise of the managerialist board. In Kealey’s analysis, when the balance of power in governance tilted towards the Senate – the governing body of academics – the institution thrived, as evidenced by strong performance in NSS and a financial surplus. But when the Council flexed its muscles, the university faltered, dropping in the league tables and spending more than it brought in.

    Kealey’s core argument – that academics are best placed to steward the core higher education mission of excellent teaching and research – picks up a longer standing critique of higher education governance that perceives organisational strategic objectives as articulated by institutional boards and executive teams as frequently in opposition to the academic endeavour, being far too concerned with financial efficiency, performance management, reputation/league tables, and capturing market share. Echoes of aspects of this critique appear in the recent Council for the Defence of British Universities’ proposed code of ethical university governance, which urges boards to adhere to high standards of transparent, principled, and public-spirited conduct.

    At the other end of the spectrum, the criticism of higher education governance – including sometimes from governors themselves – is that boards are insufficiently businesslike, fail to articulate long-term strategic objectives that will secure the institution’s sustainability, and have limited entrepreneurial spirit that would allow the institution to adapt to adverse headwinds. A more moderate version of this criticism argues that it is very difficult to convene the diverse skillset that could allow for effective board oversight of the wide range of activities that higher education institutions do.

    Thinking about activities like academic and knowledge exchange partnerships, the creation of new campuses or the erection of new buildings, or civic and international engagement, all of these have the the academic endeavour at their core but are mostly about deploying the knowledge and reputational assets of the institution to generate additional value – and they each carry complicated associated legal and regulatory compliance expectations and reputational risk. It’s not clear that developing those strategies and managing those risks and expectations coheres well with academic professional practice – though some academics will obviously have a keen interest and want to develop knowledge in these areas.

    The worst of both

    There has always been an expectation that higher education institutions need to be simultaneously academically excellent and sufficiently business savvy to make sure the institution remains financially stable. Both academic and institutional governance can fail – the latter often more spectacularly and with greater reputational impact – but the impact of academic governance failure is arguably greater overall both on the long term health of the institution and on the lives of the staff and students affected.

    So you could argue that it’s odd and/or problematic that the sector has witnessed the erosion of the power of senates and academic boards as part of a wider set of trends towards a more executive style of higher education leadership, the rise of metrics, league tables and more managerial approaches to institutional performance, the intensification of regulatory expectations, and the steady withdrawal of direct public funding from the sector. It’s telling that under the current regulatory regime in England institutional boards have had to master new expectations of oversight of academic quality, on the presumption that all institutional accountability should sit in one place, rather than being distributed – suggesting that quality is now seen as part of the wider business imperative rather than a counterweight to it.

    But simply pivoting the balance of power back to senates and the academic community doesn’t necessarily address the problem. It’s possible, I suppose, to imagine a relatively benign or at least predictable funding and regulatory environment in which some of the pressing strategic questions about institutional size and shape, partnerships, or external engagement are answered or moot, and in which knowledge stewardship, academic excellence, and (one would hope) student learning experience are the primary purpose of higher education governance.

    But even if that environment was plausible – I’m not sure it has ever existed – it doesn’t really address the more existential contemporary questions that governments and the public seem to be putting to higher education: how does the country see, and experience the value of all this knowledge stewardship and academic excellence? To realise that value and make it visible in more than an ad hoc way – to be institutionally accountable for the systematic manifestation of public value from academic knowledge – requires knowledge and professional practice beyond individual teaching and research excellence. And, more prosaically but equally importantly, buildings, infrastructure, and systems that create the environment for effective knowledge stewardship. Without a functioning institution there can be no knowledge stewardship.

    There’s a reason, in other words, even if you strip out all the neoliberal value propositions from higher education governance, why higher education institutions need a “business” arm and associated governance structures. And that’s before you confront the actual reality of the current situation where the funding and regulatory environment is neither benign nor predictable – and the need for effective external relationship-building and systematic collaboration is greater than it has been in decades.

    On the other hand, some of the business decisions that are made to secure financial sustainability or long term institutional success put the academic imperative at risk. Rapid growth in student numbers, redundancy programmes, departmental or services cuts or new strategic partnerships can compromise quality, as we have seen in a number of recent cases. There may be mitigations or the impact may be worth the reward, but there can be no meaningful strategic decision without being able to weigh up both.

    Yet where we have ended up, I fear, is in the worst of both worlds – institutional boards that are neither sufficiently academically robust to have a grip of academic excellence nor sufficiently strategic and entrepreneurial to ensure institutions are able to thrive in the current higher education landscape. This is no shade to the immense talent and knowledge of the individuals who take up roles as higher education governors – it is a structural critique.

    Creative tension

    Where I end up is with the question – if there is really an inbuilt tension between the academic and business imperatives of higher education institutions, what would it look like for that tension to be a productive one in higher education governance rather than a source of toxicity?

    I suspect – though I’ve not (yet) asked – many vice chancellors and their executive teams would argue that in their individual experience and team skillset they manifest both academic and business imperatives – that in fact, it is their job to reconcile these two aspects of institutional leadership in their daily practice, decisions, and communications.

    Yet if that reconciliation of two competing imperatives is the job of leadership, arguably it’s not going all that well. While this experience is by no means universal, it’s clear that at times both academic and professional staff can feel sidelined and disempowered in the tug of war for day to day resource – but also at a deeper level for a recognition of their purpose and contribution to the higher education endeavour. Each can feel subordinated to the other in the institutional hierarchy – yet while there are outliers on both sides I’d put money on the majority of individuals on both sides accepting and embracing the value and contribution of the other. Yet at the same time the real tensions and contradictions that manifest in the pursuit of the two parallel imperatives are deeply felt by staff yet not always acknowledged by leadership.

    What if the job of leadership and boards of governors was not to seek to reconcile academic and business imperatives, but to actively manage the conflicts that arise at times? Where strategic questions arise related to either opportunities or risks, boards need to understand the perspective of both “sides” before being able to judge whether the executive team’s decisions are appropriate. And for institutional staff (and students, to the extent they have a role in institutional governance) there needs to be confidence that the governors have the skills and understanding of the value and importance of both imperatives and the relationship between them – so that there is the trust that decisions have been made in the most effective and transparent way possible.

    There might even be a case for institutions to convene internal business strategy boards as part of the governance structure as a counterweight to academic boards – actively empowering both equally as sites of knowledge, expertise and influence – and potentially reducing the strategic burden on institutional boards through creating a more transparent and maybe even more democratic or at least representative forum for internal governance of strategic business development.

    It seems likely that the next academic year will see the higher education sector in England move on from “conversations” about governance into something more systematically developmental, whether that’s via the mechanism of the CUC’s review of the Higher Education Code of Governance, or a policy agenda from one of the sector bodies. This is one of those areas where the sector can help itself with government by taking a lead on reform.

    Yet there’s a risk that the financial pressures on the sector lead to too close a focus on the strategic business imperatives and not enough on the academic excellence imperative. Institutions need both to be successful, and boards and executive teams – as well as any reviewing organisation – need to give deep consideration to how those can – even if not always peacefully – coexist.

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  • Ohio District Awarded CoSN Trusted Learning Environment Mini Seal for Student Data Privacy Practices

    Ohio District Awarded CoSN Trusted Learning Environment Mini Seal for Student Data Privacy Practices

    Washington, D.C.    CoSN today awarded Delaware Area Career Center in Delaware, Ohio, the Trusted Learning Environment (TLE) Mini Seal in the Business Practice. The CoSN TLE Seal is a national distinction awarded to school districts implementing rigorous privacy policies and practices to help protect student information. Delaware Area Career Center is the sixth school district in Ohio to earn a TLE Seal or TLE Mini Seal. To date, TLE Seal recipients have improved privacy protections for over 1.2 million students.

    The CoSN TLE Seal program requires that school systems uphold high standards for protecting student data privacy across five key practice areas: Leadership, Business, Data Security, Professional Development and Classroom. The TLE Mini Seal program enables school districts nationwide to build toward earning the full TLE Seal by addressing privacy requirements in one or more practice areas at a time. All TLE Seal and Mini Seal applicants receive feedback and guidance to help them improve their student data privacy programs.

    “CoSN is committed to supporting districts as they address the complex demands of student data privacy. We’re proud to see Delaware Area Career Center take meaningful steps to strengthen its privacy practices and to see the continued growth of the TLE Seal program in Ohio,” said Keith Krueger, CEO, CoSN.

    “Earning the TLE Mini Seal is a tremendous acknowledgement of the work we’ve done to uphold high standards in safeguarding student data. This achievement inspires confidence in our community and connects us through a shared commitment to privacy, transparency and security at every level,” said Rory Gaydos, Director of Information Technology, Delaware Area Career Center.

    The CoSN TLE Seal is the only privacy framework designed specifically for school systems. Earning the TLE Seal requires that school systems have taken measurable steps to implement, maintain and improve organization-wide student data privacy practices. All TLE Seal recipients are required to demonstrate that improvement through a reapplication process every two years.

    To learn more about the TLE Seal program, visit www.cosn.org/trusted.

    About CoSN CoSN, the world-class professional association for K-12 EdTech leaders, stands at the forefront of education innovation. We are driven by a mission to equip current and aspiring K-12 education technology leaders, their teams, and school districts with the community, knowledge, and professional development they need to cultivate engaging learning environments. Our vision is rooted in a future where every learner reaches their unique potential, guided by our community. CoSN represents over 13 million students and continues to grow as a powerful and influential voice in K-12 education. www.cosn.org

    About the CoSN Trusted Learning Environment Seal Program The CoSN Trusted Learning Environment (TLE) Seal Program is the nation’s only data privacy framework for school systems, focused on building a culture of trust and transparency. The TLE Seal was developed by CoSN in collaboration with a diverse group of 28 school system leaders nationwide and with support from AASA, The School Superintendents Association, the Association of School Business Officials International (ASBO) and ASCD. School systems that meet the program requirements will earn the TLE Seal, signifying their commitment to student data privacy to their community. TLE Seal recipients also commit to continuous examination and demonstrable future advancement of their privacy practices. www.cosn.org/trusted

    About Delaware Area Career Center Delaware Area Career Center provides unique elective courses to high school students in Delaware County and surrounding areas. We work in partnership with partner high schools to enhance academic education with hands-on instruction that is focused on each individual student’s area of interest. DACC students still graduate from their home high school, but they do so with additional college credits, industry credentials, and valuable experiences. www.delawareareacc.org

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  • Optoma Announces Launch of the New 3-Series Interactive Displays with Google Certification and AI-Enabled Tools

    Optoma Announces Launch of the New 3-Series Interactive Displays with Google Certification and AI-Enabled Tools

    FREMONT, CA – Optoma, a world-leading provider of visual solutions, today announced its latest Creative Touch 3-Series Interactive Displays designed to empower educators and business professionals with new tools and features to enhance learning, make presentations more effective, and increase collaboration in classrooms, lecture halls, boardrooms, remote working and other business environments.

    With Google’s Enterprise Device Licensing Agreement (EDLA) Certification and added functionality, the new 3-Series empowers professionals and educators to deliver dynamic and impactful content by providing cutting-edge tools that streamline management and elevate engagement. The advanced capabilities of the new 3-Series simplify planning and workflow through wireless collaboration, screen sharing, and innovative meeting solutions in both corporate and educational environments alike, all packed into a robust yet user-friendly platform.

    The 3-Series: Purpose-Built for Corporate and Education Environments

    New features and key highlights include:

    Google EDLA Certification: Ensures compatibility and optimized performance with thousands of educational applications and services available directly from the pre-installed Google Play Store allowing users to experience the full Google Suite for real-time collaboration from practically anywhere in the world.  Without compatibility issues or the hassle of connecting an external PC, users can easily access the entire suite of Google-based applications they are accustomed to – including Google Drive, Google Docs, YouTube, and more!

    The Optoma Solution Suite (OSS®): User-friendly software featuring Artificial Intelligence (AI) enabled tools, such as Sticky Notes* and AI Handwriting Recognition, the OSS package also includes:

    • Whiteboard: Unleash creativity through a digital whiteboard packed with tools that make learning and sharing ideas engaging – facilitating collaboration in real-time from anywhere.
      • Smart Sketch tool is ideal for drawing diagrams as it recognizes shapes and drawings and converts them into clipart images.
      • Floating Toolbar and Infinity Canvas allow you to seamlessly switch between tools to suit your tasks with a virtually limitless writing space.
      • Innovative Annotation and Highlighter Tools make underlining key points or annotating complex diagrams a breeze.
    • File Manager: Easily save, organize, or move files from local storage to networkable storage or to popular cloud services in seconds.
    • Display Share: Connect any device to wirelessly broadcast, share, or stream your content to the big screen. Bringing your own device has never been easier.

    Exceptional Performance: Seamless performance with an 8-core processor, Android 14 OS, and Zero Bonding screen for that natural writing experience.

    “We are excited to announce our new 3-Series and partnership with Raptor Technologies which truly embodies our commitment to supporting education through cutting-edge visual solutions, enhanced software packages and safety and security,” said Maria Repole, Head of Marketing at Optoma.

    A value-added solution, Optoma Management Suite (OMS®) is available out of the box on the 3-Series Interactive Displays, with a free trial available.** OMS offers IT administrators and technicians a real time remote platform to monitor, manage, diagnose, and update multiple or entire fleets of displays simultaneously that are either on the same network or connected through the cloud. OMS makes it easy to broadcast emergency messages, alerts, or announcements across displays worldwide.

    Optoma is thrilled to partner with Raptor® Technologies, the leading innovator in school safety solutions, redefining the landscape of school security with its Raptor School Safety Software Suite. By integrating Raptor’s software with Optoma’s interactive displays, school administrators and students can receive real-time alerts and emergency notifications using CAP protocols to improve the overall safety of the school.

    To experience a demonstration and learn more about Optoma’s new Creative Touch 3-Series Interactive Displays, please schedule a demo or visit: https://www.optomausa.com/products/interactive-flat-panel-displays-3-series/education https://www.optomausa.com/products/interactive-flat-panel-displays-3-series/corporate

    *Some AI features may require the use of an Optoma (OSS) account.

    **Free trial licenses are available for a limited time. Please register your OMS® Cloud account at https://oms.optoma.com or speak with your local representative.

    OMS and OSS are registered trademarks of Optoma Corporation

    DLP is a registered trademark of Texas Instruments

    About Optoma Technology, Inc.  

    Optoma combines cutting-edge technology and innovation to deliver remarkable visual display products designed to connect audiences with engaging video experiences. From the company’s ProScene projectors to its Creative Touch interactive, Professional LCD and LED displays, Optoma’s suite of products can meet the demands of nearly any professional environment, including conference rooms and classrooms, digital signage, corporate, houses of worship, retail, simulation environments and control rooms. Optoma Technology is the U.S. headquarters for The Optoma Group, with continental headquarters also in Europe and Asia. For more information, visit optomausa.com.   

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  • Otus Wins Gold Stevie® Award for Customer Service Department of the Year

    Otus Wins Gold Stevie® Award for Customer Service Department of the Year

    CHICAGO, IL (GLOBE NEWSWIRE) — Otus, a leading provider of K-12 student data and assessment solutions, has been awarded a prestigious Gold Stevie® Award in the category of Customer Service Department of the Year at the 2025 American Business Awards®. This recognition celebrates the company’s unwavering commitment to supporting educators, students, and families through exceptional service and innovation.

    In addition to the Gold award, Otus also earned two Silver Stevie® Awards: one for Company of the Year – Computer Software – Medium Size, and another honoring Co-founder and President Chris Hull as Technology Executive of the Year.

    “It is an incredible honor to be recognized, but the real win is knowing our work is making a difference for educators and students,” said Hull. “As a former teacher, I know how difficult it can be to juggle everything that is asked of you. At Otus, we focus on building tools that save time, surface meaningful insights, and make student data easier to use—so teachers can focus on what matters most: helping kids grow.”

    The American Business Awards®, now in their 23rd year, are the premier business awards program in the United States, honoring outstanding performances in the workplace across a wide range of industries. The competition receives more than 12,000 nominations every year. Judges selected Otus for its outstanding 98.7% customer satisfaction with chat interactions, and exceptional 89% gross retention in 2024. They also praised the company’s unique blend of technology and human touch, noting its strong focus on educator-led support, onboarding, data-driven product evolution, and professional development.

    “We believe great support starts with understanding the realities educators face every day. Our Client Success team is largely made up of former teachers and school leaders, so we speak the same language. Whether it’s during onboarding, training, or day-to-day communication, we’re here to help districts feel confident and supported. This recognition is a reflection of how seriously we take that responsibility and energizes us to keep raising the bar,” said Phil Collins, Ed.D., Chief Customer Officer at Otus.

    Otus continues to make significant strides in simplifying teaching and learning by offering a unified platform that integrates assessment, data, and instruction—all in one place. Otus has supported over 1 million students nationwide by helping educators make data-informed decisions, monitor progress, and personalize learning. These honors reflect the company’s growth, innovation, and steadfast commitment to helping school communities succeed.

    About Otus

    Otus, an award-winning edtech company, empowers educators to maximize student performance with a comprehensive K-12 assessment, data, and insights solution. Committed to student achievement and educational equity, Otus combines student data with powerful tools that provide educators, administrators, and families with the insights they need to make a difference. Built by teachers for teachers, Otus creates efficiencies in data management, assessment, and progress monitoring to help educators focus on what matters most—student success. Today, Otus partners with school districts nationwide to create informed, data-driven learning environments. Learn more at Otus.com.

    Stay connected with Otus on LinkedIn, Facebook, X, and Instagram.

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  • Small Business Administration to Take Over Student Loans

    Small Business Administration to Take Over Student Loans

    A day after White House officials said the Education Department would administer the student loan program, President Donald Trump announced that the Small Business Administration would be taking over the $1.7 trillion portfolio.

    He told White House reporters that the move would happen “immediately,” though he didn’t say how that process would work. Currently, federal law requires the Education Department to manage student loans, so the president doesn’t have the authority for the move, several experts and advocates said Friday.

    Neither the White House nor the Small Business Administration responded to requests for more information or details about the plan.

    In response to questions about how moving loans to SBA would work, the Education Department referred Inside Higher Ed to an interview that Education Secretary Linda McMahon did Friday with Fox News. McMahon said she’s working with the SBA on a strategic plan.

    The announcement follows Trump’s executive order, signed Thursday, directing McMahon to close her department “to the maximum extent of the law.” McMahon and others have said a smaller version of the department would focus on core functions, which many experts presumed to include the student loan program. (Trump also said Friday that the Department of Health and Human Services would take over programs that support students with disabilities.)

    Kelly Loeffler, who leads the SBA, wrote on social media that her agency “stands ready to take the lead on restoring accountability and integrity to America’s student loan portfolio.” Whether the department has the capacity to take on the program is an open question; Loeffler is planning to cut 43 percent of the staff, Politico and other news outlets have reported. The SBA runs several programs to support small businesses, including providing loans and helping with disaster recovery.

    The Education Department issues about $100 billion in student loans each year and disburses $30 billion in Pell Grants. That funding is crucial to students who rely on the government to help pay for college.

    But borrowers have struggled over the years to navigate the cumbersome student loan system and often have faced difficulty in repaying their loans. Meanwhile, the federal government’s growing loan portfolio has become a key issue for lawmakers on both sides of the political aisle. Former president Joe Biden’s fix was in part to make student loan forgiveness more accessible and make loan payments more affordable.

    Trump said Friday that the loan system “will be serviced much better than it has in the past,” adding, “it’s been a mess.”

    Agency Blindsided

    It wasn’t clear Friday afternoon whether SBA would also take over the Pell Grant program and the Free Application for Federal Student Aid—a form that millions of students rely on to access federal, student and institutional aid. Currently, the Office of Federal Student Aid, which is part of the Education Department, administers those programs. That office was hit hard by recent mass layoffs at the department, and experts have questioned whether it will be able to fulfill its many responsibilities, which also include overseeing colleges and rooting out fraud in the federal student aid system.

    Trump’s executive order pointed out that the Education Department manages a portfolio the size of Wells Fargo but with significantly fewer employees. “The Department of Education is not a bank, and it must return bank functions to an entity equipped to serve America’s students,” the order said.

    An official high up at Federal Student Aid said Friday that the office was blindsided by the announcement. Just a day before, the official said, the plan was to move the loans to the Treasury Department. Agency officials have yet to receive any plans or communication about handing over the reins to SBA or what that would entail, the official said.

    ‘Clear Violation’

    The federal statute that created FSA specifically gives that office authority to administer student financial assistance programs. Additionally, laws dictating how federal funding is allocated explicitly send money to the Education Department for the student aid programs. A former department staffer told Inside Higher Ed that the administration is “clearly circumventing the spirit and intent of the law if you were to move to functions.”

    Sen. Patty Murray, a Democrat from Washington State, agreed, writing on social media that the announcement “is a clear violation of education [and] appropriations law.”

    Beth Maglione, interim president of the National Association of Student Financial Aid Administrators, added in a statement that only Congress can move the student loan portfolio to a different agency; if the legislative branch agreed, doing so would take time.

    “The administration would first need to articulate a definitive strategy outlining how the work of administering student aid programs would be allocated within the SBA, determine the necessary staffing and resources, and build the requisite infrastructure to facilitate the transition of these programs to another federal agency,” she said. “In the absence of any comprehensive plan, a serious concern remains: how will this restructuring be executed without disruption to students and institutions?”

    Not a ‘Crazy Idea’

    Some conservative policy experts who support shutting down the department cheered the move. Lindsey Burke, director for the Center for Education Policy at the Heritage Foundation, wrote on social media that “without student loans at ED, there will be little left at the agency. Just a few programs—certainly not enough to justify a cabinet-level agency.”

    Beth Akers, a senior fellow at the American Enterprise Institute, like the Heritage Foundation a conservative think tank, acknowledged in an email to Inside Higher Ed that there are a lot of open questions about how the SBA move would work. But she said the announcement shows that the Trump administration understands that the recent staffing cuts “will likely make it too difficult to keep these programs properly administered otherwise,” she wrote.

    Akers noted that since SBA currently manages its own loans, “it isn’t a crazy idea that they could pull this off.”

    “Frankly, the department has handled student loan administration poorly, so the bar is pretty low on what would constitute an improvement,” she added. “I expect that the existing student loan infrastructure (and remaining staff) will likely move over to SBA, and there won’t be immediate changes in how these programs are run. That’s my hope. Because if things change too quickly, I expect that students will see disruptions that could affect their enrollments and personal finances.”

    Liam Knox contributed to this report.

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