Tag: collaborative

  • Collaborative IT Services in UK Universities: A Necessary Evolution

    Collaborative IT Services in UK Universities: A Necessary Evolution

    ***Registration is now open for the HEPI Annual Conference on Thursday 12 June, Before, During, After: The route through higher education in changing times, with speakers including Neil O’Brien MP, Jo Saxton, Susan Lapworth and a video address from The Rt Hon Baroness Jacqui Smith. Sign up for your place here.***

    • By Pete Moss, Business Development Director at Ellucian.

    As resourcing pressures grow, the need for efficiencies in the UK higher education sector is well-known. Not only is every university reviewing its costs, systems and processes, but Universities UK too has set up a new Transformation and Efficiency Taskforce under Sir Nigel Carrington to accelerate solutions through collaboration.

    The old adage, ‘don’t reinvent the wheel’ seems apt when thinking about shared services in UK higher education.  In the USA, there is already a range of shared systems in operation in the university sector. While they differ on detail, they share the objective of saving money through strategies like systematisation, which can mean joining forces in a limited way, or full systems’ integration under one oversight. Forbes’ education writer, Derek Newton, explains in a report for education technology giant Ellucian, that ‘the benefits of system coordination or more complete integration are abundant and accessible, which helps explain the national trend in the direction of larger, more cohesive systems in higher education.’

    Newton’s report, based on several weeks of interviews with US university experts and those going through change programmes, explores university systems’ consortia on the East and West coasts and everywhere in between, spanning private, non-profit and public institutions. Collaborations involve any or all of data sharing, regulation and compliance processes, course and resource management, procurement and cybersecurity. Even some competitor institutions have found ways to collaborate. The scale is eye-watering: California’s Community Colleges alone serve 2.1 million students, which is roughly the same size as the UK’s undergraduate population in its entirety.

    Back in the UK, one voice which is critical to any efficiency drive is that of the Academic Registrar (AR).  Most ARs lead teams at the coal face, delivering the best student experience that they can. Their insights are crucial to success both at an institutional and at a national level.

    Ben Rogers, an experienced UK Academic Registrar, reflects below on the concept of collaborative models.

    ‘Higher education in the UK has been undergoing significant transformation. New initiatives, such as Degree Apprenticeships and Micro-credentials, have begun to reshape how institutions deliver education, particularly in terms of the skills and flexibility that they offer to more diverse and dynamic student body students as well as to employers.

    Degree Apprenticeships combine academic study with workplace learning and require universities to collaborate closely with industry partners. Micro-credentials, on the other hand, offer short, targeted learning opportunities to individuals who want to upskill or reskill without committing to a full degree. Both models demand flexibility, responsiveness and innovation in educational delivery, all of which can be supported by a strong, unified IT infrastructure.

    However, the current state of IT services in many UK universities is often bespoke and highly esoteric. Many institutions have their own systems which can lead to inefficiencies and inconsistent user experiences. The lack of standardisation often creates additional administrative burdens and can hinder new initiatives like the deployment of AI within their infrastructure.

    This is where collaborative IT services can play a pivotal role. The concept of collaborative IT services refers to the practice of consolidating technology infrastructure, applications and support across multiple institutions.

    The potential benefits of collaborative IT services for universities are significant. Firstly, collaborative IT services can provide a streamlined, consistent experience for students and staff. A centralised IT platform could allow students enrolled in Degree Apprenticeships to access both their academic materials and workplace-related resources through a single portal. Similarly, Micro-credential learners could benefit from a unified system that offers easy access to course content, assessment tools, and progress tracking, regardless of which institution or provider is delivering the learning.

    Collaborative IT services can also enhance the flexibility and scalability of universities’ offerings. The rapidly changing nature of the job market, particularly in sectors such as technology, healthcare, and engineering, demands that universities are agile and can, for example, rapidly design and adopt new programmes. These systems can also help universities maximise their resources. By pooling their technology investments, universities can take advantage of economies of scale, leading to cost savings that can be reinvested. This is particularly important at a time of tightening budgets and has happened already in other parts of the world such as in the conglomerate universities in North America and Sweden.

    However, the transition to new ways of working is not without its challenges. For many universities, particularly those with long-established IT systems, the process of moving to a shared infrastructure can feel like a monumental undertaking. But the challenges, whether at a technical, policy or behavioural level, can be overcome by a sensible change programme.

    There are several steps that universities can take to ensure a successful transition. The first is to build strong relationships with the educational technology providers (especially providers with expertise in this area) to understand what is possible. The second is to build a strong case for change. Institutions must recognise that, to stay competitive and relevant in the face of new educational initiatives, they must embrace collaboration and innovation. Collaborative IT services offer the opportunity to enhance the student experience, streamline processes, save institutional money, and improve educational delivery. There is a strong rationale here to think about a future roadmap which brings all institutions up to speed over time.

    The adoption of collaborative IT services in UK universities is a critical step towards realising the full potential of new educational initiatives. In the long run, collaborative IT services will not only improve the delivery of education but also contribute to the development of a more agile, adaptable, and future-ready higher education sector in the UK.’

    While the US and UK higher education systems differ as outlined in HEPI’s report on the subject, they can still learn from one another when it comes to collaborative systematisation. Ultimately, they share the need to be efficient, agile, student and researcher-focused and ultimately the best that they can be.

    Lucy Haire, Director of Partnerships at HEPI, also contributed to this piece.

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  • Charting a Collaborative Course for Higher Education

    Charting a Collaborative Course for Higher Education

    • Mark Taylor is Chief Finance Officer at GuildHE.

    The concept of shared services in higher education is far from novel. In my early career, back in 1992, I witnessed the ambitious yet ultimately unsuccessful Management and Administrative Computing (MAC) Initiative. This early experience highlighted the deep-seated challenges the sector faces when attempting to collaborate. The MAC Initiative failed due to a ‘we are different’ culture which hindered standardisation, and possessed a lack of strong leadership and absence of clear governance, which allowed institutional size to dictate priorities, overshadowing mutual respect and trust. These factors still hinder collaboration in higher education, as confirmed by the recent Jisc/KPMG report.

    However, the current climate leaves institutions with no choice but to explore innovative solutions, focusing on collaboration and efficient spending, as highlighted by Jacqui Smith’s emphasis on these two areas:

    ‘These are difficult times for government finances, and there won’t be a large injection of public money. Therefore, there will need to be strong sector collaboration and much more effective spending’ – Jacqui Smith, Monday 20th January 2025

    Collaboration opportunities are, however, varied and each model has different governance implications and efficiency and risk/reward outcomes. Institutions must define their objectives, either simply cost reduction or a more strategic shift towards greater collaboration, and look at why and what they can change to find the best legal model to suit their needs.

    This blog delves into the complexities of collaboration and cost-sharing, examining the current obstacles and proposing potential pathways forward. It draws upon insights from sector stakeholders, whose perspectives illuminate the challenges and opportunities ahead.

    Does collaboration save money?

    The initial financial hurdles in collaborative cost-sharing arrangements are often significant. Management time and upfront costs for due diligence and legal fees are substantial. The VAT implications of shared services are frequently misunderstood, adding another layer of complexity, especially when budgets are tight. The relevant legislation focuses on cost-sharing between exempt bodies, not the provision of services from one entity to another. By operating on a non-profit basis and charging members only for expenses incurred, cost-sharing groups can effectively navigate VAT concerns. The BUFDG CSR submission proposes an amendment to allow universities to recharge costs ‘at cost,’ without VAT, recognising these as non-business activities.

    Joint procurement initiatives through sector bodies have been successful, as shown by Jisc regional consortia like the Southern Universities Purchasing Consortium (SUPC).  Our GuildHE Research consortium demonstrates the tangible benefits of collective purchasing by providing services such as an open-access research repository and HIVE tracker which smaller institutions would otherwise be unable to afford individually. However, the power of monopoly suppliers is a challenge, and procurement alone may not be enough for long-term financial resilience.

    Protecting institutional identity

    The risk of losing institutional identity through more formal collaborative approaches remains a significant concern, particularly for smaller providers. Structural change is also probably one of the most challenging things for Boards. Boards often take a position around defending the independence of an institution rather than taking a broader view of how collaborative structures could create different futures which need to be evaluated on the basis of student provision and choice rather than out-and-out independence. GuildHE does not believe that a homogenised sector is in the interests of the public, students or industry and will continue to advocate for a wide range of institutional types to be protected within the system.

    Group structures are an alternative to mergers, allowing institutions to retain their brand and identity while sharing resources. However, the OfS registration process demonstrates the difficulties in maintaining collaborative structures. Due to inflexible accountability requirements for providers in group structures, the long-standing Conservatoire for Dance and Drama consortium was forced to disband in order to join the register. To alleviate Governing Body concerns, a flexible approach to data and metrics is also required to accommodate short-term risks that may arise from merging two institutions with differing metrics. Regulatory reform is therefore needed to remove barriers to collaboration and innovation.

    Learning from Examples: Success Stories and Ongoing Initiatives

    Falmouth Exeter Plus, a joint venture between Falmouth University and the University of Exeter, demonstrates the potential of cost-sharing groups, particularly where campus assets are shared, such as library services. In another example, the Luminate Group is a tertiary structure encompassing FE colleges and Leeds Conservatoire. Brand identities have been firmly retained whilst allowing for real cost savings and synergies from integrated operations and leadership. A number of other GuildHE institutions also sit within much larger group structures, whilst retaining their own brand and identity. At a national level, the Advanced Procurement for Universities & Colleges (APUC) in Scotland is providing a model for shared service optimisation. Universities Wales is exploring deeper collaboration, recognising common challenges but potential benefits.

    These examples illustrate savings in overheads and cost efficiencies from shared assets and operations within collaborations and group structures. These are more complex and nuanced than traditional straight mergers, but ultimately retain the benefits of specialisation and variation in mission to maintain student choice.

    Charting a Collaborative Future: Recommendations

    Collaboration is essential for the sector’s sustainability. GuildHE has just launched a series of roundtables and a new development programme for our community to help foster the types of discussions and initial explorations needed to determine how to take first steps towards greater collaboration, including joint procurement channels.  There are undoubtedly other organisations in the sector offering similar help and support, which we’d be keen to hear from in our own efforts to role-model greater collaboration.

    To ensure a more sustainable future for all institutions, the DfE and the OfS should reform regulatory structures to incentivise collaboration. This will help secure a more stable foundation for institutions and ensure that smaller-scale, specialist, and non-traditional institutions are not overlooked during the deepening financial crisis, which is most acutely affecting larger-scale, multi-faculty institutions. Furthermore, a culture of mutual trust and respect needs to be fostered between institutions and their governing bodies.

    As Walt Disney famously said, ‘The best way to get started? Quit talking and start doing.’

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  • Engaging Students in Collaborative Research and Writing Through Positive Psychology, Student Wellness, and Generative AI Integration – Faculty Focus

    Engaging Students in Collaborative Research and Writing Through Positive Psychology, Student Wellness, and Generative AI Integration – Faculty Focus

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  • How might HEIs and government build collaborative advantage to address climate change

    How might HEIs and government build collaborative advantage to address climate change

    • By Professor Katy Mason, PVC Dean at the University of Salford’s Business School.

    We’re at a crucial moment in our fight to address climate change, with limited time to end the irreversible damage to our planet. However, higher education institutions (HEIs) could play a more pivotal role on the road to net zero.

    Climate-related challenges are considerable and require both technological innovation and the reorganisation of our society and economy. Universities are in a strong position to drive these transitions, but because of the required pace of change, they need to do so in collaboration with government. For example, universities are well positioned to mobilise the STEM (science, technology, engineering and maths) and technical expertise required to evolve the way energy is generated, stored and distributed, as well as the SHAPE and social practice expertise to support the social transitions required to transform energy production and consumption. This broad range of expertise, uniquely perhaps, sits under one organisational umbrella: the HEI.

    Reducing carbon footprint with research

    HEIs have been working, increasingly over recent years, to structure and support multi, inter and transdisciplinary research, in ways that will ultimately support the reduction of our carbon footprint to deliver net zero.

    The formation of UKRI (UK Research and Innovation) has supported many of these initiatives. In April 2018, UKRI brought together the UK’s seven research councils, Innovate UK, and Research England, into a single organisation to support the distribution of government funding for impactful, interdisciplinary research.

    Accelerating a green growth economy through collaboration

    Climate change mitigation and building the UK’s resilience to climate change impacts has been a central tenant of UKRI’s attention, with funding calls driving collaboration between academics, industry and government. But interdisciplinary research, on its own, is not enough. HEIs and government will have to find new ways of collaborating if we are to accelerate a green growth economy.

    There are examples of successful collaboration. The Government’s Open Innovation Team is a platform that supports academic-policy collaboration, curating academic expertise to support and inform policy initiatives. Similarly, the United Nations PRME (Principles of Responsible Management Education) platform supports and accelerates the sustainability of current and future business leaders in Business and Management education. However, at present, its take-up is piecemeal and patchy.  Much more collaboration is needed if we are to make a difference to climate change. 

    Recognition of the advantages afforded by collaboration is long-standing. As far back as 2000, Vangen and Huxman were developing a theory of collaborative advantage, arguing that goals, trust, culture and leadership had to be aligned enough – despite differences and tensions – if advantages were to be gained.[i] In this regard, collaboration is often inconsistent, with inherent contradictions and mutually exclusive elements caused by inevitable differences between partners. While it is these differences that often generate advantage, they require time and investment in understanding. This is perhaps why we have not invested sufficiently in making such partnerships work.

    Breaking down barriers to collaboration

    The contrasting cultures of academics and policymakers may certainty make collaboration difficult: the epistemologies-in-use (how knowledge, evidence and rigour are framed) are different; the production and use of knowledge objectives is different; and the rules of identity and belonging to the home-culture are different.

    However, as Beech et al. argue, we can take advantage of these significant cultural differences if HEIs develop a new kind of platform that acts as a learning zone in which key cultural rules of academics and policymakers are suspended (not ‘solved’).[ii] This will enable different groups to contribute and extract learning insights as if they were collaborating with shared understanding, when this may only partially be the case.

    In pursuit of creating a new kind of learning platform, HEIs, particularly those leading knowledge exchange and engagement initiatives, might usefully adopt this set of design principles:

    • Valuing difference and not seeking to resolve it;
    • Having the purpose of supporting others’ endeavors in their home-culture by providing knowledge resources;
    • Be willing to aggregate and disaggregate ideas and evidence in novel ways; and
    • Be willing to suspend judgement of the other and the self to encourage people to step outside their normal modes of interaction

    These design principles will likely help knowledge exchange leads catalyse innovation and accelerate the adoption of cutting-edge practice by bringing local, regional and national policymakers together with academics to advance solutions to overcome climate change obstacles.

    ‘Making Britain a clean energy superpower’

    Academics and policymakers are explicit in their ambition to tackle climate change. The UK Government states one of its key missions as ‘making Britain a clean energy superpower’ by ‘creating jobs, cutting bills and boosting energy security with zero-carbon electricity by 2030.’

    Driven by government monies directed towards UKRI for this purpose and by researchers’ concerns, passions, and expertise, some universities have built up significant industrial and third-sector networks to support the development and transformation of our greening economy.

    For example, researchers at Lancaster, Swansea, Imperial, and Salford have been studying the farming sector and its potential transformation through agrivoltaics. Agrivoltaics co-locate high-quality food and green energy production on the same land while simultaneously aiming to secure biodiversity net gain. This is a complex and ambitious agenda that will contribute to more than the ‘clean energy’ challenge.

    Agrivoltaics requires expertise in physics to understand solar panel efficiency, reliability and maintenance, while plant science knowledge is essential to understand food nutrition and biodiversity complexities. In addition, social science expertise is required to understand the design and transformation of the farming sector, the development of a circular economy for solar panels, and how the proliferation of markets might reconnect across the entire food and energy production and consumption systems to ensure sustainability.

    To uncover ‘what works’ will ultimately require us to collaborate with those seeking to use agrivoltaics and all those involved in solar panel production and management upstream and downstream of the supply network.

    My involvement in this project has been exciting, frustrating and demanding. I suspect that we could have significantly accelerated our impact if we had not lacked access to a platform that systematically supported policy-academic engagement. In line with our research that shows the desire and difficulty for policymakers to engage with researchers, it seems there is much more we can do, as HEIs to support this.


    [i] Huxham, C., & Vangen, S. (2013). Managing to collaborate: The theory and practice of collaborative advantage. Routledge.

    [ii] Beech, N., Mason, K. J., MacIntosh, R., & Beech, D. (2022). Learning from each other: Why and how business schools need to create a “paradox box” for academic–policy impact. Academy of Management Learning & Education21(3), 487-502

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  • Realising the collaborative advantage of the Healthcare Education Consortium

    Realising the collaborative advantage of the Healthcare Education Consortium

    • By Darryll Bravenboer, Director of Apprenticeships and Professor of Higher Education and Skills, Middlesex University.

    We have all seen the media coverage with packed A&E departments, patients waiting for hours and being treated in corridors. Last week was the busiest for the NHS in England so far this year, with more patients in hospitals than at any other point this winter, and yet without action the situation will get worse.

    The NHS currently employs around 1.5 million people, making it the biggest employer in Europe. However, the NHS clinical workforce is not enough to keep pace with demand. The population of England is projected to grow to 61.7 million by mid-2043, and we are living longer which often means more complex illnesses.

    There are currently over 112,000 NHS vacancies, the population of England is projected to be 61.7 million by mid-2043, and when combined with demographic changes, a shortfall of between 260,000 and 360,000 health service staff by 2036/37 is predicted by 2036/37.

    The NHS Long Term Workforce Plan (2023) has set ambitious clinical workforce commitments with the aim to significantly increase the number of health staff, including doctors, nurses and midwives by 2032.

    To achieve this, employers and universities delivering degree apprenticeships need to work together and develop innovative programmes that benefit students, the public sector and ultimately the public.

    The University Alliance (UA) represents leading professional and technical universities, educating around 30% of all nursing apprentices in England, plus a substantial number of allied health professionals and healthcare degree apprentices.

    Several UA members* have formed the Health Education Consortium to coordinate and expand healthcare degree apprenticeships to meet the NHS Long Term Workforce Plan goals.

    By collaborating, we aim to increase the number of apprentice starts, reduce duplication and pool resources, creating a joined-up programme for local, regional and national apprenticeship provision. The Health Education Consortium will work with NHS England to scale operations in partnership with NHS Trusts and Integrated Care Boards, co-designing programmes to meet their needs.

    The key benefit for healthcare employers of a higher education collaborative approach is that by working together, we can increase training places while minimising costs.

    • A comprehensive degree apprenticeship offer – working on their own individual universities are unlikely to have the resources to meet national employer needs. By joining forces, we can pool our funds and expertise and offer a broader range of healthcare degree apprenticeships to meet NHS requirements.
    • Driving innovation: a commitment to share innovative practice is at the heart of the Health Education Consortium and ensures that we work as an innovation engine creating solutions to the growth barriers employers identify.
    • Scalability and growth: working together means it is possible to scale up provision to meet the increasing demand outlined in the NHS Long-Term Workforce Plan.
    • Towards a one-stop-shop for healthcare education: providing a ‘one-stop-shop’ for NHS, employers save time and money as they do not need to communicate and work with a range of universities.

    The benefits outlined above make the case for a more collaborative approach to delivering higher education, which, at the same time, better meets the needs of NHS employers. This aligns with the government’s ambition for greater collaboration to drive efficiency and contribute towards economic growth.

    At a time of financial challenge for the higher education sector, the significant growth of degree apprenticeships within the NHS, made possible through effective university collaboration, could address government expectations while contributing to the financial sustainability of providers in the sector.

    *Middlesex University, Birmingham City University, Oxford Brookes University, University of Hertfordshire, Kingston University and University of Greenwich.

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