Seated in beautiful Charleston, West Virginia, the University of Charleston (UC) boasts “a unique opportunity for those who want an exceptional education in a smaller, private setting.” UC provides a unique student experience focused on retention and student success even before students arrive on campus.
Students are offered an opportunity to complete the College Student Inventory (CSI) online through a pre-orientation module. This initiative is reinforced through the student’s Success and Motivation first-year course. University instructors serve as mentors, utilizing the CSI results to capitalize on insights related to each individual student’s strengths and opportunities for success through individual review meetings and strategic support and skill building structured within this course.
After achieving a 7% increase in retention, Director of Student Success and First-Year Programs Debbie Bannister says administering the CSI each year is non-negotiable. Additionally, the campus has refocused on retention, emphasizing, “Everyone has to realize that they are part of retention, and they’re part of keeping every single student on our campus.”
UC has reinstated a Retention Committee that utilizes summary information from the CSI to understand the needs of its students. Of particular concern, UC notes that the transfer portal has created additional challenges with upperclassmen, so including a representative from the athletic department on the retention committee has been crucial.
Through this focus on retention and strong implementation strategy, UC achieves a 100% completion rate for the CSI for their first-year student cohort. Building off the scaffolding support from early support meetings related to the CSI insights, first-year instructors are able to refer back to reinforce articulated support strategies and goals throughout the first-year experience. The structure and progression through this course reiterates college preparation skills and resources building motivation and a growth mindset to persist through college.
Increase student success through early intervention
Developmental education has come under scrutiny for delaying students’ academic attainment and overall degree progression. While the purpose of remedial courses is to prepare learners to succeed in more difficult courses, it can produce the opposite effect, discouraging learners from pursuing more advanced courses or pushing them to drop out.
A December report from the Center for the Analysis of Postsecondary Readiness (CAPR)—a partnership of MDRC and the Community College Research Center at Columbia University’s Teachers College—identified the benefits of placing students into college-level math and English classes and how it can impact their credit attainment and completion.
“This research finds evidence that colleges should consider increasing the total number of students referred directly to college-level courses, whether by lowering their requirements for direct placement into college-level courses or by implementing other policies with the same effect,” according to the report.
Methodology: Around three-quarters of colleges use multiple measures assessment (MMA) systems to place learners in remedial education, relying on standardized tests and high school GPA, among other factors, according to the CAPR report.
This study evaluates data from 12 community colleges across Minnesota, New York and Wisconsin and 29,999 students to see how effective MMA systems are compared to traditional test-only placement methods on dictating students’ long-term success.
Incoming students who took a placement test were randomly assigned to one of two groups: test-only referral or MMA placement. Researchers collected data on how students would have been placed under both systems to analyze different outcomes and gauge long-term outcomes.
The findings: For most students, there was no material difference in their placement; 81 percent of the math sample and 68 percent of the English sample referred students to the same level of coursework, which researchers classified as “always college level” or “always developmental.”
Around 44 percent of students from the New York sample were “bumped up” into a college-level English course, and 16 percent were bumped up into a college-level math class due to being assigned to the MMA group, whereas the test-only system would have sorted them into developmental education. Seven percent of learners were “bumped down” into developmental ed for English.
In Wisconsin, 15 percent of students in the MMA group were bumped up in English, and 14 percent were bumped up in math placement.
Students who were assigned to the MMA group and were placed into a higher-level course were more likely to have completed a college-level math or English course, compared to their peers in the test-only placement group with similar GPAs and scores.
This bump-up group, across samples, was eight percentage points more likely to pass a college-level course and earned 2.0 credits more on average. These learners were also more likely to earn a degree or transfer to a four-year institution within nine semesters by 1.5 percentage points.
Inversely, students who were recommended by MMA placement to take developmental ed, but not according to the test-only system, were less likely to succeed.
So what? The evidence shows that referring more students into college-level courses is a better predictor of success than the placement system.
Implementing an MMA is a small cost to the institution, around $60 per student, but it can result in students saving money because they take fewer developmental courses over all, and maybe earn more credits entirely.
“Overall, this report concludes that MMA, when it allows more students to be directly placed in college-level coursework, is a cost-effective way to increase student educational achievement,” researchers wrote.
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Analysis of completion from the class entering in 2016 finds persistence is a significant factor in timely completion among associate and bachelor’s degree seekers.
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Over 36 million Americans have earned some college credits but have yet to complete a credential, demonstrating gaps in higher education that leave students with only part of a degree and often student loan debt.
Colleges and universities have invested in their retention strategies to improve students’ completion and the cost of education by helping them complete a degree in a timely manner.
A 2023 Student Voice survey from Inside Higher Ed and College Pulse found 69 percent of undergraduate survey respondents (n=3,004) expected to graduate in the standard two- or four-year time frame.
Thirteen percent of respondents said they didn’t expect to graduate in a timely manner because they planned or expected to take longer, and 3 percent said it was due to factors that they believe to be the fault of the institution.
The background: The federal government tracks first-time degree seekers’ graduation rates in terms of six- and eight-year completion, but a typical associate or bachelor’s degree program can be categorized as two-year or four-year, respectively.
The six-year completion rate for all college students entering two-year and four-year institutions in 2017 was 62.2 percent, with a 34-percentage-point gap between private nonprofit four-year institutions (77.5 percent) and public two-year colleges (43.4 percent).
The study evaluates early success indicators, including first-year GPA, credit completion ratios, second-year enrollment and credits earned, and how these indicators predict completion across credential types and demographic profiles.
Methodology
Timely completion, as defined by the report authors, is “the student having earned the credential they initially sought, at any institution, within a specific time frame,” allowing for variance between associate, credential or bachelor’s programs.
Researchers evaluated four factors: first-year credit completion ratio, first-year credits earned, first-year grade point average and second-year enrollment. Study participants (n=307,500) included first-time, full-time starters enrolled in fall 2016 in bachelor’s degree (63 percent) or associate programs (37 percent). Data was sourced from the Postsecondary Data Partnership by the National Student Clearinghouse and therefore is not representative of the national population.
The findings: Researchers found a majority of timely completers demonstrated early success indicators, including having a significant number of credits earned, above a 3.3 GPA and re-enrollment for a second year. Further, “Students who completed in a timely manner had higher early indicators than non-completers, regardless of race, gender, age at entry, or major field of study,” according to the report.
Even students who took 150 percent (three years for an associate degree, six years for a bachelor’s) or 200 percent (four and eight years, respectively) of the expected time to complete had higher success indicators than their noncompleting peers.
In their first year, students who completed a credential had higher GPAs, earned more credits and completed on average 90 percent of the credits they attempted. They were also more often enrolled in their second year—even if at another institution—compared to their peers who did not finish in a timely manner.
First- to second-year persistence was a distinct factor of timely completion for two-year or certificate students; students who did not complete enrolled in their second year at a rate 32 percentage points lower than those who did complete. This was the most important success indicator, followed by first-year credits earned.
For bachelor’s degree seekers, a student’s first-year GPA was the most important early success indicator, followed by second-year retention.
A student’s field of study can also relate to their timely completion, with bachelor’s degree seekers majoring in social sciences or business more likely to complete and associate degree seekers pursuing STEM or a social science degree more likely to complete. However, the researchers utilized program of study as a demographic category, and therefore analysis cannot be made of program requirements or courses that could help or hinder student completion.
“These findings emphasize the need for targeted, evidence-based interventions that prioritize early academic achievement, support retention, and address program-specific challenges to improve completion outcomes,” according to the report.
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Career and technical education can support students’ socioeconomic mobility, but inequitable completion rates for students of color leave some behind.
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Career and technical education programs have grown more popular among prospective students as ways to advance socioeconomic mobility, but they can have inequitable outcomes across student demographics.
A December report from the Urban Institute offers best practices in supporting students of color as they navigate their institution, including in advising, mentoring and orientation programming.
Researchers identified five key themes in equity-minded navigation strategies that can impact student persistence and social capital building, as well as future areas for consideration at other institutions.
The background: The Career and Technical Education CoLab (CTE CoLab) Community of Practice is a group led by the Urban Institute to improve education and employment outcomes for students of color.
In February and May 2024, the Urban Institute invited practitioners from four colleges—Chippewa Valley Technical College in Wisconsin, Diablo Valley College in California, Wake Technical Community College in North Carolina and WSU Tech in Kansas—to virtual roundtables to share ideas and practices. The brief includes insights from the roundtables and related research, as well as an in-person convening in October 2024 with college staff.
“Practitioners and policymakers can learn from this knowledge and experience from the field to consider potential strategies to address student needs and improve outcomes for students of color and other historically marginalized groups,” according to the brief authors.
Strategies for equity: The four colleges shared how they target and support learners with navigation including:
Usingdata to identify student needs, whether those be academic, basic needs or job- and career-focused. Data collection includes tracking success metrics such as completion and retention rates, as well as student surveys. Practitioners noted the need to do this early in the student experience—like during orientation—to help connect them directly with resources, particularly for learners in short courses. “Surveying students as part of new student orientation also provides program staff immediate information on the current needs of the student population, which may change semester to semester,” according to the report.
Reimagining their orientation processes to acclimate first-year students and ensure students are aware of resources. Chippewa Valley Technical College is creating an online, asynchronous orientation for one program, and Diablo Valley College is leveraging student interns to collect feedback on a new orientation program for art digital media learners. Some future considerations practitioners noted are ways to incentivize participation or attendance in these programs to ensure equity and how to engage faculty to create relationships between learners and instructors.
Supporting navigation in advising, mentoring and tutoring to help students build social capital and build connections within the institution. Colleges are considering peer mentoring and tutoring programs that are equity-centered, and one practitioner suggested implementing a checklist for advisers to highlight various resources.
Leveraging existing initiatives and institutional capacity to improve navigation and delivery of services to students, such as faculty training. One of the greatest barriers in this work is affecting change across the institution to shift culture, operations, structures and values for student success, particularly when it disrupts existing norms. To confront this, practitioners identify allies and engage partners across campus who are aligned in their work or vision.
Equipping faculty members to participate in navigation through professional development support. Community colleges employ many adjunct faculty members who may be less aware of supports available to students but still play a key role in helping students navigate the institution. Adjuncts can also have fewer contract hours available for additional training or development, which presents challenges for campus leaders. Diablo Valley College revised its onboarding process for adjuncts to guarantee they have clear information on college resources available to students and student demographic information to help these instructors feel connected to the college.
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