Tag: ConnectED

  • Smarter Student Support: Designing Connected Ecosystems That Drive Equity and Completion

    Smarter Student Support: Designing Connected Ecosystems That Drive Equity and Completion

    Across higher education, student support systems are often built for institutions, not for students. As a result, many learners encounter a maze of disconnected services that feel reactive, impersonal, or inaccessible. For students already balancing work, caregiving, and financial pressures, this fragmentation can be the difference between staying enrolled and stopping out. 

    As Chief Academic Officer, I’ve seen how crucial it is to align support structures with academic goals and student realities. Institutions must move beyond piecemeal solutions and instead design holistic ecosystems that prioritize student experience, equity, and completion from the start. That means leveraging data, embracing design thinking, and fostering cross-campus collaboration. 

    Where fragmentation undermines student outcomes 

    Many institutions approach support through isolated units: advising, student success, IT, and academic departments each operating in silos. The result is a disjointed experience for students, where important information is delayed or missed altogether. Without a unified view of the student journey, opportunities for early intervention or personalized support fall through the cracks. 

    This fragmentation disproportionately affects students from historically underserved backgrounds. When support isn’t accessible or timely, those with less institutional knowledge or fewer resources are more likely to disengage. 

    Disconnected systems can lead to: 

    • Missed early warning signs 
    • Delayed or generic interventions 
    • Frustration from navigating multiple systems 
    • Lower retention and completion rates 

    It’s not enough to offer services. It’s crucial to ensure those services are connected, visible, and tailored to real student needs. 

    In my experience, when institutions treat student support as a set of tasks rather than a strategic function, it limits their ability to make meaningful progress on equity and completion. Students shouldn’t have to navigate a patchwork of websites, offices, and policies to get the help they need. They deserve a system that anticipates their challenges and responds in real time. 

    What a connected, learner-first ecosystem looks like 

    A modern support ecosystem begins with data. Institutions need to unify data from across the student lifecycle (from admissions to advising to classroom performance) to create a comprehensive view of each learner. With integrated platforms, faculty and staff can access timely insights to guide interventions and support decisions. 

    At Collegis, we’ve seen how data-powered ecosystems — supported by platforms like Connected Core® — drive measurable improvement in retention and equity. But technology alone isn’t enough. Data needs to be paired with personalization. That means using predictive analytics to identify students at risk and deliver outreach that is relevant, proactive, and human. 

    It’s not about automation replacing connection. It’s about enabling the right kind of connection at the right time. 

    I often ask, “Are support systems designed for students or around them?” A learner-first ecosystem doesn’t just meet students where they are academically. It considers their time constraints, personal responsibilities, and evolving goals. It removes barriers rather than creating new ones. 

    Key elements of a connected ecosystem include: 

    • Unified, actionable student data 
    • Proactive, personalized interventions 
    • Support that reflects real student lives 
    • 24/7 digital services and hybrid options 

    Flexible course scheduling, hybrid advising models, and round-the-clock support aren’t just conveniences. They’re equity tools that recognize the unique needs of today’s student body. 

    Using design thinking to reimagine support systems 

    Design thinking offers a powerful framework for this work. It starts with empathy — understanding the lived experience of students and mapping the friction they encounter in navigating institutional systems. From there, you can co-create solutions that reflect students’ realities, prototype interventions, and iterate based on feedback and outcomes. 

    I’ve found this approach invaluable for aligning innovation with mission. It brings together diverse voices (students, faculty, advisors, technologists) to build support systems that are not just efficient, but equitable. 

    Design thinking allows us to move beyond assumptions. Instead of designing around legacy processes or internal structures, we start with real student stories. This helps us ask better questions and arrive at more inclusive answers. 

    It’s not just about solving problems—it’s about solving the right problems. 

    The role of academic leadership in cross-campus collaboration 

    No single office can transform student support in isolation. It requires a coalition of academic, technical, and operational leaders working in sync. Academic affairs plays a central role in this work, bridging the gap between pedagogy and operations. 

    In my experience, success begins with a shared vision and clear metrics: 

    • What are we trying to improve? 
    • How will we measure progress? 

    From there, we build alignment around roles, resources, and timelines. Regular communication and an openness to iteration keep the momentum going. 

    One of the most powerful things academic leaders can do is model cross-functional thinking. When we approach student success as a collective responsibility, we shift the culture from reactive to proactive. And when data is shared across departments, everyone can see the part they play in helping students succeed. 

    Turning strategy into action

    At Collegis, we’ve partnered with institutions to bring student-centered strategies to life: 

    • Our Connected Core data platform enables the kind of integration that underpins personalized support. 
    • Our deep higher education experience ensures solutions align with academic priorities. 

    We believe in the power of aligning strategy with execution. We don’t just talk about transformation. We build the infrastructure, train the teams, and help institutions scale what works. From data strategy to digital learning design, we act as an extension of our partners’ teams. 

    This work is about more than improving services. It’s about advancing equity, accelerating completion, and fulfilling our mission to support every learner. 

    Designing for what matters most 

    If we want better outcomes, we have to start with better design. That means asking not just what services you offer, but how and why you deliver them. It means shifting from reactive support to intentional, data-informed ecosystems that center the student experience. 

    By embracing design thinking, unifying your systems, and working across traditional boundaries, you can build the kind of support that today’s learners deserve and tomorrow’s institutions require. 

    Student success shouldn’t depend on luck or persistence alone. The most impactful institutions are those that view support not as a service, but as a strategy — one that helps every student reach their full potential. 

    Let’s talk about how to design smarter student support together. 

    Innovation Starts Here

    Higher ed is evolving — don’t get left behind. Explore how Collegis can help your institution thrive.

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  • 3 reasons to switch to virtual set design

    3 reasons to switch to virtual set design

    Key points:

    If you’ve attended a professional show or musical recently, chances are you’ve seen virtual set design in action. This approach to stage production has gained so much traction it’s now a staple in the industry. After gaining momentum in professional theater, it has made its way into collegiate performing arts programs and is now emerging in K-12 productions as well.

    Virtual set design offers a modern alternative to traditional physical stage sets, using technology and software to create immersive backdrops and environments. This approach unlocks endless creative possibilities for schools while also providing practical advantages.

    Here, I’ll delve into three key benefits: increasing student engagement and participation, improving efficiency and flexibility in productions, and expanding educational opportunities.

    Increasing student engagement and participation

    Incorporating virtual set design into productions gets students excited about learning new skills while enhancing the storytelling of a show. When I first joined Churchill High School in Livonia, Michigan as the performing arts manager, the first show we did was Shrek the Musical, and I knew it would require an elaborate set. While students usually work together to paint the various backdrops that bring the show to life, I wanted to introduce them to collaborating on virtual set design.

    We set up Epson projectors on the fly rail and used them to project images as the show’s backdrops. Positioned at a short angle, the projectors avoided any shadowing on stage. To create a seamless image with both projectors, we utilized edge-blending and projection mapping techniques using just a Mac® laptop and QLab software. Throughout the performance, the projectors transformed the stage with a dozen dynamic backdrops, shifting from a swamp to a castle to a dungeon.

    Students were amazed by the technology and very excited to learn how to integrate it into the set design process. Their enthusiasm created a real buzz around the production, and the community’s feedback on the final results were overwhelmingly positive.

    Improving efficiency and flexibility

    During Shrek the Musical, there were immediate benefits that made it so much easier to put together a show. To start, we saved money by eliminating the need to build multiple physical sets. While we were cutting costs on lumber and materials, we were also solving design challenges and expanding what was possible on stage.

    This approach also saved us valuable time. Preparing the sets in the weeks leading up to the show was faster, and transitions during performances became seamless. Instead of moving bulky scenery between scenes or acts, the stage crew simply switched out projected images making it much more efficient.

    We saw even more advantages in our spring production of She Kills Monsters. Some battle scenes called for 20 or 30 actors to be on stage at once, which would have been difficult to manage with a traditional set. By using virtual production, we broke the stage up with different panels spaced apart and projected designs, creating more space for performers. We were able to save physical space, as well as create a design that helped with stage blocking and made it easier for students to find their spots.

    Since using virtual sets, our productions have become smoother, more efficient, and more creative.

    Expanding educational opportunities

    Beyond the practical benefits, virtual set design also creates valuable learning opportunities for students. Students involved in productions gain exposure to industry-level technology and learn about careers in the arts, audio, and video technology fields. Introducing students to these opportunities before graduating high school can really help prepare them for future success.

    Additionally, in our school’s technical theater courses, students are learning lessons on virtual design and gaining hands-on experiences. As they are learning about potential career paths, they are developing collaboration skills and building transferable skills that directly connect to college and career readiness.

    Looking ahead with virtual set design

    Whether students are interested in graphic design, sound engineering, or visual technology, virtual production brings countless opportunities to them to explore. It allows them to experiment with tools and concepts that connect directly to potential college majors or future careers.

    For schools, incorporating virtual production into high school theater offers more than just impressive shows. It provides a cost-effective, flexible, and innovative approach to storytelling. It is a powerful tool that benefits productions, enriches student learning, and prepares the next generation of artists and innovators.

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  • More parents are homeschooling–and turning to podcasts for syllabus support

    More parents are homeschooling–and turning to podcasts for syllabus support

    Key points:

    A revolution quietly underway in American education: the rise of homeschooling. In the past decade, there’s been a 61 percent increase in homeschool students across the United States, making it the fastest growing form of education in the country. You might not have noticed (I didn’t, at first), because only about 6 percent of students are homeschooled nationally. But that number is nearly double what it was just two years ago.

    Then I noticed something that made me take a closer look closer to home. At Starglow Media, the podcast company I founded in 2023, nearly 20 percent of our listenership comes from homeschool families. That substantially overindexes against the national population. In other words, podcasts were particularly popular in the homeschool community.

    I was curious, for my business and in general. We make podcasts for kids (and their parents)  without any specific content for homeschool families. Why was audio resonating so well with this audience? I did some digging, and the answers surprised me.

    First, I wanted to find out why homeschooling was booming. According to the Washington Post, the explosive growth is consistent across “every measurable line of politics, geography, and demographics.” Experts have offered multiple explanations. Some families started homeschooling during COVID and never went back, others want greater say in what their children learn. Some families feel their kids are safer from violence and discrimination at home, others think it’s a better environment for children with disabilities. All these reasons collectively suggest a broader motivation: people are dissatisfied with the traditional education system and are taking it into their own hands.

    None of these factors, however, explained why podcasts were popular among homeschool families. So I decided to ask the question myself. I reached out to some Starglow listeners in the Starglow community to hear what about the format was appealing to them. Three main themes emerged.

    Many people told me that podcasts are uniquely well-suited to address educational hurdles facing homeschool families. When you’re a homeschool parent, it can be difficult to navigate all the resources that inform lesson planning while ensuring that the content is age- and subject-appropriate. Parents have found podcasts to be an intuitive way to elevate their curricula. They can search for subjects, filter by age group, and trust that the content is suitable for their kids. Ads on the network add another layer of value–because parents can trust the content, they tend to trust further educational materials promoted via the same channels. Simply put, the podcast ecosystem offers a reliable means to supplement lesson plans.

    They also offer a clear financial benefit. Homeschooling can be expensive, especially in STEM, but the majority of states don’t offer government subsidies for homeschool education. Podcasts have proven to be a cost-effective way to supplement at-home learning modules. Parents appreciate that it’s free to listen.

    Lastly–and this came up in nearly every conversation–they fit in well to homeschool life. Routine is a critical part of any educational context, and podcasts are useful anchors in the school day. Parents can easily pair podcasts with lessons at any point in their day, whether it’s a current events primer paired with a news podcast over breakfast or a specific episode of “Who Smarted” (our most popular educational podcast) about how snow forms worked into a science lesson. In this way, podcasts are becoming an integral part of family life in the homeschool community. Educational content like “Who Smarted” or an age-appropriate audiobook of “Moby Dick” may be the gateway, but families tend to co-listen throughout the day, whether it’s to KidsNuz over coffee or a Koala Moon story at night.

    What does all this mean? Homeschooling is growing, and with it is the need for flexible, affordable, and trustworthy educational content. To meet that demand, families are turning to audio, which offers age-appropriate solutions that can be worked into family life through regular co-listening.

    I expect that the homeschool movement will continue to grow, because new formats and strategies are offering families new opportunities. That’s good news, because we need innovation in education right now. Test scores are falling, literacy is in decline, and school absenteeism hasn’t fully bounced back from the pandemic. The homeschool surge is just one indicator of our increased dissatisfaction with the status quo. If we want to course correct, we all need to embrace new resources, podcasts or otherwise, to enhance education at home and in the classroom. New media has the potential to transform how people teach–we should embrace the opportunity.

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  • Making career readiness meaningful in today’s classrooms

    Making career readiness meaningful in today’s classrooms

    Key points:

    As a high school STEM teacher at Baldwin Preparatory Academy, I often ask myself: How can we make classroom learning more meaningful for our students? In today’s rapidly evolving world, preparing learners for the future isn’t about gathering academic knowledge. It is also about helping all learners explore potential careers and develop the future-ready skills that will support success in the “real world” beyond graduation.

    One way to bring those two goals together is by drawing a clear connection between what is learned in the classroom and future careers. In fact, research from the Education Insights Report shows that a whopping 87 percent of high school students believe that career connections make school engaging–and as we all know, deeper student engagement leads to improved academic growth.

    I’ve tried a lot of different tactics to get kids engaged in careers over my 9 years of teaching. Here are my current top recommendations:

    Internship opportunities
    As many educators know, hands-on learning is effective for students. The same goes for learning about careers. Internship opportunities give students a way to practice a career by doing the job.

    I advise students to contact local businesses about internships during the school year and summer. Looking local is a wonderful way to make connections, learn an industry, and practice career skills–all while gaining professional experience.

    Tallo is another good internship resource because it’s a digital network of internships across a range of industries and internship types. With everything managed in Tallo, it’s easy for high school students to find and get real-world work experience relevant to school learning and career goals. For educators, this resource is helpful because it provides pathways for students to gain employable skills and transition into the workforce or higher education.

    Career events
    In-person career events where students get to meet individuals in industries they are interested in are a great way for students to explore future careers. One initiative that stands out is the upcoming Futures Fair by Discovery Education. Futures Fair is a free virtual event on November 5, 2025, to inspire and equip students for career success.

    Held over a series of 30-minute virtual sessions, students meet with professionals from various industries sharing an overview of their job, industry, and the path they took to achieve it. Organizations participating in the Futures Fair are 3M, ASME, Clayco, CVS Health, Drug Enforcement Administration, Genentech, Hartford, Honda, Honeywell, Illumina, LIV Golf, Meta, Norton, Nucor, Polar Bears International, Prologis, The Home Depot, Verizon, and Warner Bros. Discovery.

    Students will see how the future-ready skills they are learning today are used in a range of careers. These virtual sessions will be accompanied by standards-aligned, hands-on student learning tasks designed to reinforce the skills outlined by industry presenters. 

    CTE Connections
    All students at Baldwin Preparatory Academy participate in a career and technical education pathway of their choosing, taking 6-9 career specific credits, and obtaining an industry-recognized credential over the course of their secondary education. As a STEM teacher, I like to connect with my CTE and core subject colleagues to learn about the latest innovations in their space. Then I connect those innovations to my classroom instruction so that all students get the benefit of learning about new career paths.

    For example, my industry partners advise me about the trending career clusters that are experiencing significant growth in job demand. These are industries like cybersecurity, energy, and data science. With this insight, I looked for relevant reads or classroom activities related to one of those clusters. Then, I shared the resources back with my CTE and core team so there’s an easy through line for the students.

    As educators, our role extends beyond teaching content–we’re shaping futures. Events like Futures Fair and other career readiness programs help students see the relevance of their learning and give them the confidence to pursue their goals. With resources like these, we can help make career readiness meaningful, engaging, and empowering for every student.

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  • Smart strategies to help students find the perfect college

    Smart strategies to help students find the perfect college

    Key points:

    You’ll often hear two words come up in advising sessions as students look ahead to college: match and fit. They sound interchangeable, but they’re not.

    Match refers to what colleges are looking for from students. It’s mostly determined by admissions requirements such as GPA and test scores, and in some cases, other criteria like auditions, portfolios, or athletic ability. Fit is more of an art than a science; it refers to what the student is looking for in a college, including personal preferences, social and cultural environment, financial factors, and academic offerings. When we talk to students about college fit, it’s an opportunity for them to ask themselves whether they like what a certain institution offers beyond being admitted.

    In the college admissions process, both terms matter. A strong match without a good fit can leave a student disengaged and negatively affect their chances of graduating from college. Nearly a quarter of undergraduate freshmen drop out before their second year, and it seems likely to me that a lot of these cases boil down to bad fits. On the other hand, a great fit that isn’t a match could be difficult for admission in the first place, and if a student is admitted anyway, the rigorous coursework they encounter might be more than they’re ready for. To maximize postsecondary success, advisors, families, and students alike should fully understand the difference between match and fit and know how to approach conversations about each of them.

    Match: Reach, target, and solid

    As I’ve worked with advisors over the years, one of the best ways we’ve found to guide students on match is using the categories of “Reach,” “Target,” and “Solid” schools. We can determine which schools belong to what category using the data that colleges share about the average incoming GPAs and test scores of admitted classes. Typically, they report weighted GPAs and composite test scores from the middle 50 percent of accepted applicants, i.e., from the students who fall anywhere from the 25th to 75th percentile of those admitted.

    • Reach: These are schools where admission is less likely, either because a student’s test scores and GPA are below the middle 50 percent or because the school traditionally admits only a small percentage of eligible applicants.
    • Target: These are schools where either GPA or test scores fall in the middle 50 percent of admitted students.
    • Solid: These are schools where students are well within the middle 50 percent for both GPA and test scores.

    Building a balanced college list across these categories is essential in the college planning process. Often, I see high-achieving students over-index on too many Reach schools, which may make it hard for them to get accepted anywhere on their list, simply because their preferred schools are ultra-selective. Meanwhile, parents and guardians may focus heavily on fit and overlook whether the student actually meets the college’s admission criteria. Advisors play a key role in keeping these data-informed conversations grounded with the goal of a balanced list of college options for students to pursue.

    The importance of early planning

    Timing matters. In general, if you meet with students early enough, conversations about fit are productive, but if you’re meeting with students for the first time in their senior year, the utmost priority should be helping them build a balanced list. Ideally, we want to avoid a situation where a student thinks they’re going to get into the most competitive colleges in the country on the strength of their GPA and test scores, only to find out that it’s not that easy. If advisors wait until senior year to address match, students and families may already have unrealistic expectations, leading to difficult conversations when options are limited.

    On the other hand, we would stress that although GPA is the factor given the most weight by admissions offices, there are ways to overcome match deficits with other elements of a college application. For instance, if a student worked part-time to support their family or participated in co-curricular activities, colleges using holistic review may see this as part of the student’s story, helping to balance a GPA that falls outside the typical range. These experiences highlight a student’s passions and potential contributions to their chosen major and campus community. We don’t want students to have unrealistic expectations, but we also shouldn’t limit them based on numbers alone.

    In any case, advisors should introduce both match and fit concepts as early as 9th grade. If students have a specific college in mind, they need to be aware of the match requirements from the first day of freshman year of high school. This allows students to plan and track academic progress against requirements and lets families begin exploring what kind of environment, resources, and financial realities would make for the right fit.

    Fit: A personal process

    Once match is established, the next step is making sure students ask: “What do I want in my college experience?” The answers will involve a wide range of factors:

    • Institutional type: Public or private? Small liberal arts college or large research university?
    • Academic considerations: What majors are offered? Are there study abroad programs? Internship opportunities?
    • Student life: What is the student body like? What kind of extracurriculars, sports, and support services are offered? Are there fraternities and sororities? What is the campus culture?
    • Affordability: What financial aid or scholarships can I expect? What is the true net cost of attendance?
    • Outcomes: What a student hopes to gain from their postsecondary experience, including specific degrees or credentials, career preparation, financial benefits, personal growth, and skill development.

    Fit also requires conversations within families. I’ve found that open communication can reveal misunderstandings that would otherwise falsely limit students’ options. Sometimes students assume their parents want them close to home, when in fact, parents just want them to find the right environment. Other times, families discover affordability looks very different once they use tools like free cost calculators. Ongoing dialogue about these topics between advisors, students, and families during the high school years helps prepare for better decisions in the end.

    Bringing it all together

    With more than 4,000 colleges and universities in the U.S. alone, every student can find a college or university that aligns with their goals and abilities. Doing so, however, is both an art and a science. Advisors who help families focus on both dimensions, and start the conversation early, set students up to receive those treasured acceptance letters and to thrive once they arrive on campus.

    For school districts developing their proficiency in postsecondary readiness factors, like advising, there is an increasing amount of support available. For one, TexasCCMR.org, has free guidance resources to strengthen advising programs and other aspects of college and career readiness. While Texas-focused, many of the insights and tools on the site can be helpful for districts across the country in building their teams’ capabilities.

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  • Funding technology initiatives in uncertain times

    Funding technology initiatives in uncertain times

    Key points:

    Recent policy shifts have caused significant uncertainty in K-12 education funding, especially for technology initiatives. It’s no longer business as usual. Schools can’t rely on the same federal operating funds they’ve traditionally used to purchase technology or support innovation. This unpredictability has pushed school districts to explore creative, nontraditional ways to fund technology initiatives. To succeed, it’s important to understand how to approach these funding opportunities strategically.

    How to find funding

    Despite the challenges, there are still many grants available to support education initiatives and technology projects. Start with an online search using key terms related to your project–for example, “virtual reality,” “virtual field trips,” or “career and technical education.”

    Explore national organizations like the Bill & Melinda Gates Foundation or Project Tomorrow and consider potential local funding sources. Local organizations such as Rotary or Kiwanis clubs can be powerful allies in helping to fund projects. The local library and city or county government may also offer grants or partnership opportunities. Schools should also reach out to locally-headquartered businesses, many of which have community outreach or corporate social responsibility goals that align with supporting local education.

    Colleges and universities are another valuable resource. They may be conducting research that aligns with your school’s technology project. Building relationships with these institutions and organizations can put your school “in the right place at the right time” when new funding opportunities arise.

    Strategies to win the grant

    Once potential funding sources are identified, the next step is crafting a compelling proposal. Consider the following strategies to strengthen your application.

    1. Focus on the “how and why,” not just the “what.” If your school is seeking funds to buy hardware, don’t simply say, “Here’s what we want to buy.” Instead, frame it as, “Here’s how this project will improve student learning and why it matters.” Funders want to see the impact their support will have on outcomes. The more clearly a proposal connects technology to learning gains, the stronger it will be.

    2. Highlight the research. Use evidence to validate your project’s value. For example, if a school plans to purchase virtual reality headsets, cite studies showing that VR improves knowledge retention, engagement, and comprehension compared to traditional instruction. Demonstrating that the technology is research-backed helps funders feel confident in their investment.

    3. Paint a picture. Bring the project to life. Describe what students will experience and how they’ll benefit. For example: “When students put on the headset, they aren’t just reading about ancient civilizations, they’re walking through them.” Vivid descriptions help reviewers visualize the impact and believe in your vision.

    Eight questions to consider when applying for a grant

    Use these guiding questions to sharpen your proposal and ensure a strong foundation for implementation and long-term success.

    1. What is the goal? Clearly define what students will be able to do as a result of the project. Use action-orientated language: “Students will be able to…”
    2. Is the technology effective? Support your proposal with evidence such as whitepapers, case studies, or research that can demonstrate proven impact.
    3. How will the technology impact these specific students? Emphasize what makes your school or district unique, whether it’s serving a rural, urban, or high-poverty community and how this technology addresses those specific needs.
    4. What is the scope of the application? Specify whether the project involves elementary school, secondary school, or a specific subject or program like a STEM lab.
    5. How will success be measured? Too often schools reach the end of a project without a plan to track results. Plan your evaluation from the start. Track key metrics such as attendance, disciplinary data, academic performance, or engagement surveys, both before and after implementation to demonstrate results.
    6. What are your budgetary needs? Include all associated costs, including professional development and substitute coverage for teacher training.
    7. What happens after the grant is over? If you plan to use the technology for multiple years, apply for a multi-year grant rather than assuming future funding will appear. Sustainability is key.
    8. How will success be celebrated and communicated to stakeholders? Share results with the community and stakeholders. Host events recognizing teachers, students, and partners. Invite local media and highlight your funding partners–they’re not just donors, but partners in student success.

    Moving forward with confidence

    Education funding will likely remain uncertain in the years ahead. However, by being intentional about where to look for funds, how to frame proposals, and how to measure and share impact, schools can continue to implement innovative technology initiatives that elevate teaching and learning.

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  • Human connection still drives school attendance

    Human connection still drives school attendance

    Key points:

    At ISTE this summer, I lost count of how many times I heard “AI” as the answer to every educational challenge imaginable. Student engagement? AI-powered personalization! Teacher burnout? AI lesson planning! Parent communication? AI-generated newsletters! Chronic absenteeism? AI predictive models! But after moderating a panel on improving the high school experience, which focused squarely on human-centered approaches, one district administrator approached us with gratitude: “Thank you for NOT saying AI is the solution.”

    That moment crystallized something important that’s getting lost in our rush toward technological fixes: While we’re automating attendance tracking and building predictive models, we’re missing the fundamental truth that showing up to school is a human decision driven by authentic relationships.

    The real problem: Students going through the motions

    The scope of student disengagement is staggering. Challenge Success, affiliated with Stanford’s Graduate School of Education, analyzed data from over 270,000 high school students across 13 years and found that only 13 percent are fully engaged in their learning. Meanwhile, 45 percent are what researchers call “doing school,” going through the motions behaviorally but finding little joy or meaning in their education.

    This isn’t a post-pandemic problem–it’s been consistent for over a decade. And it directly connects to attendance issues. The California Safe and Supportive Schools initiative has identified school connectedness as fundamental to attendance. When high schoolers have even one strong connection with a teacher or staff member who understands their life beyond academics, attendance improves dramatically.

    The districts that are addressing this are using data to enable more meaningful adult connections, not just adding more tech. One California district saw 32 percent of at-risk students improve attendance after implementing targeted, relationship-based outreach. The key isn’t automated messages, but using data to help educators identify disengaged students early and reach out with genuine support.

    This isn’t to discount the impact of technology. AI tools can make project-based learning incredibly meaningful and exciting, exactly the kind of authentic engagement that might tempt chronically absent high schoolers to return. But AI works best when it amplifies personal bonds, not seeks to replace them.

    Mapping student connections

    Instead of starting with AI, start with relationship mapping. Harvard’s Making Caring Common project emphasizes that “there may be nothing more important in a child’s life than a positive and trusting relationship with a caring adult.” Rather than leave these connections to chance, relationship mapping helps districts systematically identify which students lack that crucial adult bond at school.

    The process is straightforward: Staff identify students who don’t have positive relationships with any school adults, then volunteers commit to building stronger connections with those students throughout the year. This combines the best of both worlds: Technology provides the insights about who needs support, and authentic relationships provide the motivation to show up.

    True school-family partnerships to combat chronic absenteeism need structures that prioritize student consent and agency, provide scaffolding for underrepresented students, and feature a wide range of experiences. It requires seeing students as whole people with complex lives, not just data points in an attendance algorithm.

    The choice ahead

    As we head into another school year, we face a choice. We can continue chasing the shiny startups, building ever more sophisticated systems to track and predict student disengagement. Or we can remember that attendance is ultimately about whether a young person feels connected to something meaningful at school.

    The most effective districts aren’t choosing between high-tech and high-touch–they’re using technology to enable more meaningful personal connections. They’re using AI to identify students who need support, then deploying caring adults to provide it. They’re automating the logistics so teachers can focus on relationships.

    That ISTE administrator was right to be grateful for a non-AI solution. Because while artificial intelligence can optimize many things, it can’t replace the fundamental human need to belong, to feel seen, and to believe that showing up matters.

    The solution to chronic absenteeism is in our relationships, not our servers. It’s time we started measuring and investing in both.

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  • HE transformation will only succeed when its people feel safe, supported and connected

    HE transformation will only succeed when its people feel safe, supported and connected

    In UK higher education, compassion is often treated as an optional extra, something to be considered once the metrics are met, the audits are done, and the strategies are signed off. This framing misses the point.

    Compassion is not a soft skill or a luxury. It is not something we add in once the “real work” is done. It is a strategic ethic and a way of designing systems, relationships, and institutions that enable people to thrive. It is about recognising suffering and taking meaningful action to alleviate it. It is about creating conditions in which students, colleagues, and leaders can do their best work, sustainably.

    In higher education, compassion is often misunderstood, mistaken for sentimentality or seen as incompatible with the rigour and excellence that universities are expected to uphold. This is a false dichotomy. Compassion is not the opposite of academic excellence; it is what makes it possible.

    When compassion is embedded into the culture and infrastructure of a university, it doesn’t lower standards, it sustains them. It doesn’t avoid challenges; it enables people to meet challenges without burning out. And it doesn’t replace accountability, it reframes it, through a lens of relational responsibility and shared purpose.

    The recent Universities UK report, Transformation and efficiency: towards a new era of collaboration, arrives at a moment of reckoning. The pressures facing the sector, whether financial, regulatory, or reputational, are not new, yet they have intensified. The report offers a clear and necessary diagnosis and outlines seven opportunities for transformation, including developing collaborative structures, sharing services and infrastructure, shared procurement, digital transformation, benchmarking efficiency and strengthening leadership and governance.

    These are important and they are also technical – but technical change, while necessary, is not sufficient. What’s missing is the cultural infrastructure that helps these changes take hold and endure. Without it, transformation risks becoming transactional and something done to people, rather than with them. This is where compassion becomes essential and as the connective tissue that binds strategy to sustainability as opposed to being an add-on. Compassion enables us to ask different questions: “What can we change?” AND “How will this change be experienced?” or “How do we become more efficient?” AND “How do we remain human while doing so?”

    Addressing burnout

    At this time of year, the signs are everywhere: exhaustion, disillusionment, a creeping sense that the work is never done, and the values that brought us into the sector are being eroded by the systems we now work within.

    Burnout is not a personal failing; it is a systemic signal. As Maslach and Leiter remind us in The truth about burnout, burnout arises when people face too much work, too little control, and a misalignment of values. These are organisational design problems as opposed to individual resilience problems. If we want transformation, we must prioritise the conditions in which people are expected to transform. Compassion, understood as a framework for action, offers a way to do this. It invites us to design systems that are effective, humane and investing in people’s capacity to give, as opposed to just demanding more.

    Humility is also something required of us at this moment, acknowledging that we are all stepping into the unknown; planned change in a complex system is, at best, hopeful fiction. We cannot predict exactly what will emerge and we can choose how we show up in the process.

    Compassion gives us permission to not have all the answers and it allows us to hold space for uncertainty, and to move forward anyway, together. Transformation is a collective endeavour and one that will only succeed if we create conditions in which people feel safe enough, supported enough, and connected enough to participate.

    Transformation needs cultural infrastructure

    Transformation is a human and technical exercise. It emerges or recedes in the spaces between people: how they experience change, how they relate to one another, and how they make sense of their work. Without attention to culture, even the most well-designed reforms risk faltering.

    Compassion offers a way to build the cultural infrastructure that transformation requires, inviting different, deeper questions, such as how change will affect relationships, how institutions can recognise and respond to emotional experience, what inclusive design looks like in different contexts, and where the spaces are that enable people to reflect, connect, and recover. These questions are central to whether transformation efforts succeed or stall; culture is the medium through which change happens.

    The Covid-19 pandemic gave us a glimpse of what compassionate institutions can look like. Faced with crisis, many universities responded with agility and care; extending deadlines, adapting policies, and prioritising inclusion. These were acts of strategy, not charity. They enabled continuity, protected equity, and demonstrated the sector’s capacity for humane innovation.

    They also revealed that compassion, when practised in systems not designed to support it, can come at a cost that is less often acknowledged. The compassion extended to others was not always matched by compassion for self. Many colleagues gave more than they had to give, and when the crisis faded, the systems around them reverted to old norms including rigid timelines, performance metrics and competitive cultures. The emotional weight of compassion is not inevitable; it becomes heavy when systems are misaligned, when care is expected and not enabled. In the right conditions, compassion is a way of working that restores us as opposed to a burden.

    This reveals a deeper truth: our systems were never designed to sustain compassion. If we want to embed it beyond moments of crisis, we must treat it as a core institutional value and to recognise that compassion includes ourselves.

    Compassion in practice

    Here are five shifts that can embed compassion into the fabric of transformation.

    1. Reframe wellbeing as strategic infrastructure

    Wellbeing is not a side project. It is foundational to performance, retention, and innovation. Institutions could move from monitoring wellbeing to designing it through embedding it in curricula, policies, workload models, and leadership practices.Boundaries can be enacted, encouraged, and celebrated.

    2. Recognise and resource emotional experience

    The work of care, whether in teaching, research, service, or leadership, is often invisible and undervalued. It can become labour and lead to empathic distress, when systems make it unsustainable. When time, space, and support are present, compassion is a source of meaning and connection. We can name it, measure it, and reward it, factoring it into workload models, promotion criteria, and professional development.

    3. Design for relational accountability

    Compassionate systems are relational systems. Transformation must ask: how will this affect relationships? What power dynamics are at play? Whether it’s a new assessment policy or a shared service model, the relational impact matters.

    4. Create space for reflection and connection

    Efficiency is not about doing more with less, it’s about doing the right things well. Institutions must create time and space for colleagues and students to reflect, connect, and recover. This is infrastructure, not an indulgence.

    5. Build on what already works

    Compassion is not new. Across the sector, there are already informal networks, communities of practice, and relational leadership approaches enacted that embody compassionate principles. The task is to amplify, connect, and learn from them.

    The Universities UK report rightly identifies collaboration as a route to transformation. Collaboration is a relational practice as well as a structural arrangement that requires trust, shared purpose, and the ability to navigate differences. These capabilities grow through connection and trust and cannot be mandated; they are human ones, developed through compassion and sustained by culture.

    Compassion can also help us rethink our perception of resistance. Too often, “resistance to change” is dismissed as inertia or protectionism when it is often a signal of fear, of loss, of values under threat. Compassionate leadership invites active listening to this signal and responsiveness with transparency, inclusion, and care.

    Compassion is a whole-university approach as opposed to be the responsibility of student services or human resources and notably visible in:

    • Teaching: through learning environments that prioritise dialogue, inclusion, and mutual respect.
    • Support services: by moving from transactional help to meaningful connection.
    • Leadership: by sharing power, modelling visibility, and practising relational accountability.
    • Policy: by asking, always, how decisions will affect relationships and wellbeing.

    The UUK report offers a timely and necessary roadmap for sector-wide transformation. To realise these ambitions, we will need to prioritise our focus on culture and connection alongside systems and structures; compassion is a strategic imperative.

    This is an invitation to those leading transformation, to see compassion as a driver of efficiency; to policymakers, to recognise that sustainable change requires care as well as compliance; and to all of us in the sector, to choose compassion for ourselves and others as a way of being and not just as a crisis response.

    The future of higher education depends on what we do and critically how we do it and, on the cultures, we choose to develop. If we create the conditions for compassion to thrive in higher education, it will no longer feel like a burden, it will become a source of meaning, connection, and renewal. This is how transformation becomes possible and sustainable.

    All views expressed in this blog are entirely those of the authors and do not represent the views or positions of any affiliated organisations or institutions.

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  • Middle and high school students need education, career guidance

    Middle and high school students need education, career guidance

    Key points:

    Students need more support around education paths and career options, including hands-on experiences, according to a new nationwide survey from the nonprofit American Student Assistance.

    The survey of more than of 3,000 students in grades 7-12 offers insights into teens’ plans after high school. The research, Next Steps: An Analysis of Teens’ Post-High School Plans, uncovers evolving trends in teenagers’ attitudes, perceptions, and decision-making about their post-high school plans.

    “This analysis of teens’ post high school plans reveals shifts in students’ thinking and planning. We need to change the way we help young people navigate the complex and evolving landscape of education and career options,” said Julie Lammers, Executive Vice President of ASA. “Starting in middle school, our young people need early access to opportunities that empowers them to explore careers that match their interests and strengths; hands-on, skills-based experiences in high school; and information and resources to navigate their path to postsecondary education and career. All of this will enable them to graduate informed, confident, and empowered about what they want to do with their futures.” 

    The survey offers notable findings regarding parental influence on teens’ planning, perceptions of nondegree pathways like trade or technical school, apprenticeships, and certificate programs, and a continued drop-off in kids’ plans to go to college immediately after high school graduation.

    Key findings include:

    Teens’ interest in college is down while nondegree paths are on the rise. Nearly half of all students said they aren’t interested in going to college, with just 45 percent saying two- or four-year college was their most likely next step. Meanwhile 38 percent of teens said they were considering trade or technical schools, apprenticeships, and technical bootcamp programs, although only 14 percent say that such a path is their most likely next step.

    Parents are one of teens’ biggest influencers—and they’re skeptical of nondegree options. A vast majority (82 percent) of teens said their parents agree with their plans to go to four-year college, while only 66 percent said parents supported plans to pursue a nondegree route. In fact, teens reported parents were actually more supportive (70 percent) of foregoing education altogether right after high school vs. pursuing a nondegree program.    

    A concerning number of young people don’t have plans for further education or training. Nearly one quarter (23 percent) said they have no immediate plans to continue formal education or training upon graduation. Teens not planning to continue education after high school indicated they were thinking of beginning full-time work, entering a family business, starting their own business, or joining the military.

    Teens, and especially middle schoolers, are feeling better prepared to plan their futures. In recent years policymakers, educators, employers, and other stakeholders have pushed to make career-connected learning a more prominent feature of our education to workforce system. Survey results say it’s paying off. Agreement with the statement “my school provides me with the right resources to plan for my next steps after high school” grew from just 59 percent in 2018, to 63 percent in 2021, to 82 percent in 2024. Notably, the largest increase occurred at the middle school level, where confidence in in-school planning resources jumped from 60 percent in 2018 to 90 percent in 2024.

    Girls are much more likely to plan to attend college than boys. Boys and girls are equally interested in college when they’re in middle school, but by high school, more than half (53 percent) of girls say they’re likely to attend college compared to just 39 percent of boys. The gender gap is smaller when it comes to nondegree pathways: 15 percent of high school boys say they will likely attend vocational/trade school, participate in an apprenticeship, or take a certificate program, compared to 10 percent of high school girls.

    City kids aren’t as “into” college. Urban teens were least likely (39 percent) to say they plan to go to college. Suburban teens are much more likely to plan to attend a college program (64 percent) while 46 percent of rural students planned on college.

    Students of color are college bound. More than half (54 percent) of Black teens and 51 percent of Hispanic youth are planning to go to college, compared to 42 percent of White teens.  

    This press release originally appeared online.

    eSchool News Staff
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  • The four forces redefining connected digital experiences in higher education – Campus Review

    The four forces redefining connected digital experiences in higher education – Campus Review

    Higher education stands at an unprecedented inflection point. After decades of incremental change, universities worldwide are grappling with converging forces that are fundamentally reshaping what it means to deliver truly connected digital experiences to students, faculty, and staff.

    While 79 per cent of undergraduates feel their university met or exceeded expectations, 29 per cent of degree holders don’t believe their education was worth the cost. Meanwhile, student AI usage has exploded from 66 per cent to 92 per cent in just one year, yet only nine per cent of university technology leaders believe higher education is prepared for this transformation.

    This disconnect reveals the challenge: traditional approaches to digital transformation in universities focused on digitising existing processes rather than reimagining the entire student experience.

    According to Paul Towers, country manager for Liferay Australia, “there’s a clear mismatch between how fast student expectations are evolving and how slow institutions are responding. The next generation of learners have higher expectations than ever for what an optimal student experience looks like.”

    Today, four powerful forces are converging to redefine what “connected” truly means in the university context.

    Force 1: The consumer-grade expectations revolution

    Today’s students are digital natives who don’t differentiate between university services and the consumer applications they use daily. They expect the same personalisation they get from Netflix, the same convenience they experience with Amazon, and the same responsiveness they receive from their banking app.

    Yet amid rising costs and inflation only 60 per cent of students believe they’ll get value for money from their degree. Therefore students increasingly expect their university’s digital platforms to demonstrate clear value and efficiency at every touchpoint.

    This convergence of financial pressure, everyday student challenges, and digital nativity creates unprecedented expectations. Universities must deliver consumer-grade personalisation while addressing the complex, multifaceted nature of student success.

    It’s no longer enough to have separate portals for academics, student services, and campus life, students expect one unified experience that understands their complete journey and responds to their changing needs.

    Force 2: The everything online imperative

    The second force reshaping university digital experiences is students’ expectation that anything they can do on campus, they should be able to do online – efficiently and intuitively.

    Research shows 52 per cent of students use online search engines as their primary research tool, with 68 per cent focusing searches on specific degree programs. This behavior extends throughout their university experience; from course registration and grade checking to meal ordering and appointment scheduling.

    An overwhelming 93 per cent of institutional leaders expect digital tools to have significant impact over the next decade, recognising that digital-first service delivery is no longer optional. Students now use mobile apps for everything from ordering school meals and printing schedules to renting textbooks and checking exam grades.

    However, recent research reveals an important nuance – while students want digital convenience for routine transactions, they increasingly value in-person interactions for complex, collaborative activities.

    “Students don’t think in terms of departments or administrative offices, they think in terms of outcomes. If your digital experience adds friction, you’re making student success harder than it needs to be,” Mr Towers said.

    Leading universities embrace ‘digital-first, human-when-it-matters’ models – removing friction from routine tasks while preserving meaningful human connection.

    Force 3: The AI acceleration effect

    Perhaps no force is reshaping university digital experiences as rapidly as artificial intelligence. The statistics are staggering: 92 per cent of students now use AI in some form, with 88 per cent having used generative AI for assessments.

    Yet there’s a significant readiness gap. While 61 per cent of faculty have used AI in teaching, 88 per cent do so minimally, and only 36 per cent of students have received institutional support to develop AI skills despite overwhelmingly believing these skills are essential.

    This creates both challenge and opportunity.

    “AI is no longer a future trend – it’s a present reality in student workflows,” Mr Towers said.

    Universities that proactively integrate AI into their connected digital experiences can deliver unprecedented personalisation and support. Leading institutions envision AI-powered learning analytics and improved accessibility for both students and faculty.

    The AI revolution in university digital experiences isn’t about replacing human connection – it’s about augmenting it. AI handles routine tasks, supports 24/7, and predicts student challenges early. This frees human staff to focus on the complex, empathetic, relationship-building activities that truly matter in education.

    Force 4: Real-time connected experience

    These three forces are converging toward a vision of truly connected digital experiences that goes far beyond current university technology implementations. The future of a real-time connected experience includes:

    Predictive intelligence: Systems that anticipate student needs before they arise, identifying at-risk students early and proactively connecting them with appropriate support services.

    Hyper-personalisation: Modern learners expect flexible, personalised study paths that align with their commitments.

    Seamless integration: Rather than forcing students to navigate separate systems for academics, student services, career development, and campus life, connected experiences will provide a unified platform with a single source of truth about each student’s complete university journey.

    Accessibility excellence: Universities recognise that AI tools can significantly improve accessibility, creating more inclusive experiences for students with diverse needs and learning preferences.

    As Mr Towers outlines, “this future for students is not just digital. It’s intelligent, integrated and deeply personalised. And more importantly it will become what students expect by default.”

    What this means for universities

    The convergence of these forces is redefining what “connected” means in university digital experiences. It’s no longer sufficient to simply digitise existing processes or provide students with access to multiple systems. True connection requires:

    • Ecosystem thinking: View university experiences as a unified whole.
    • Student-centric design: Design around student journeys, not silos.
    • Proactive engagement: Anticipate needs with data and AI.
    • Human-digital balance: Use tech to enhance human interaction.

    Universities that embrace these principles and invest in truly connected digital experience platforms will be positioned to thrive in an increasingly competitive landscape. Those that continue with fragmented, process-centric approaches risk falling behind as student expectations continue to evolve.

    The question isn’t whether these forces will reshape higher education – they already have. The question is how quickly and strategically institutions will adapt to serve their students in this new reality.

    The universities that get this right won’t just improve their digital offerings; they’ll transform their ability to support student success at scale while maintaining the human connections that make higher education transformational.

    With the AI education market projected to reach $20 billion by 2027, the investment and innovation in this space will only accelerate. The time for universities to reimagine their digital experiences isn’t tomorrow – it’s today.

    Universities like Queensland and George Washington are already moving from fragmented systems to unified digital experiences that meet evolving student expectations.

    If you’re exploring how to unify your university’s digital ecosystem and create more responsive student experiences, Liferay has the expertise and platform to support your journey.

    Learn more about our approach and see how these institutions transformed their digital student experiences.

    Download our exclusive e-book, which explores how three Australian institutions leveraged Digital Experience Platforms (DXPs) here.

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