Tag: difficult

  • Why is it so difficult to make reasonable adjustments when assessing disabled PGRs?

    Why is it so difficult to make reasonable adjustments when assessing disabled PGRs?

    Universities are required under the Equality Act 2010 to make reasonable adjustments for disabled students. While it’s often much clearer how to do this for undergraduate students and postgraduate taught students who have coursework and written exams – for example, by giving them extra time or a scribe – support for postgraduate research (PGR) students is far behind.

    Many universities and staff are less clear how to make adjustments for PGRs during supervision, when reading drafts of thesis chapters, and then for the traditional oral viva, which is problematic for many as it relies on instantaneous cognitive processing, fluency and other skills. The Abrahart vs University of Bristol case, in which a student died by suicide after being refused reasonable adjustments to a mode of assessment, highlighted just how critical this issue has become.

    Some universities and academics have expressed concerns that making adjustments for disabled PGR students will somehow “disadvantage” non-disabled students. This misunderstands the provisions of the Equality Act. Reasonable adjustments are a unique legal duty in relation to disability which go some way towards reducing the barriers that disabled people encounter on a daily basis.

    Cultural barriers

    Cultural beliefs – including that PGR study is “supposed to be difficult”, that overcoming the struggle is part of the achievement of obtaining a doctorate, and that adjustments devalue the doctorate – all contribute to unhelpful attitudes towards disabled PGRs and institutions meeting their legal obligations. The still widely held view that a doctorate is training the next generations of academics, limited oversight on progression, lack of consistent training for examiners and supervisors, and the closed-door nature of the viva indicate the cultural nature of many of the barriers.

    The recent work within universities on research culture, equality, diversity and inclusion, and widening participation has in many cases focused on everything other than disability. Where disability is considered, it’s often in relation to neurodivergence. Neurodivergent people may find themselves objects of fascination or considered difficult and a problem to be solved, rarely simply as human beings trying to navigate their way through a society which seems to have suddenly noticed they exist but is still reluctant to make the necessary changes.

    At the PhD viva, often the centring of the examiners’ experience takes priority – rigid arrangements, and the presumed importance of meeting examiners’ expectations, appear very much as priorities, leaving disabled PhD students without a voice or agency or made to feel demanding for simply suggesting they have legal rights which universities must meet.

    Mode of assessment or competence standard?

    The Disabled Students Commitment Competence Standards Guide clarifies that the Equality Act’s reference to the duty to make reasonable adjustments to any provision, criterion or practice (PCP) which places disabled students at a substantial (i.e. more than minor or trivial) disadvantage applies to modes of assessment. It is an indictment of entrenched cultural attitudes in the sector that it took the death of a student after being denied adjustments she was legally entitled to for this distinction to be clarified.

    Many in HE defend the current approach to PhD assessment as being a necessary way of assessing the types of skills a PGR would need as an academic. However, the QAA level 8 descriptors don’t specify a particular mode of assessment, or that the ability to communicate “ideas and conclusion clearly and effectively to specialist and non-specialist audiences” relates to academic contexts either solely or primarily, nor do they specify that assessment relates to whether or not examiners believe the candidate is “ready” for employment as a lecturer.

    The purpose of PhD assessment is to assess whether a candidate meets the assessment criteria to be awarded a doctoral degree. While the question as to whether these level 8 descriptors remain appropriate to assess a PhD may be valid, introducing additional unspoken criteria such as assumptions about academic career readiness is unacceptable for all students, but particularly so for disabled PGRs due to the constant demands on them and cognitive load required to navigate an already unclear system.

    Unhelpfully, the QAA characteristics statement for doctoral degrees asserts that “all doctoral candidates experience a similar format – that is, an assessment of the thesis followed by the closed oral examination.” This could conflict with the legal requirement to adjust assessment for disabled and neurodivergent students, and is despite the Quality Code on Assessment reflecting the importance of inclusive assessment which allows every student to demonstrate their achievements, “with no group or individual disadvantaged”.

    Sharing this reasoning and information is fundamental to changing entrenched and often misunderstandings in the sector about what we’re actually assessing in the PhD viva and how to approach that assessment.

    What needs to be done?

    Making adjustments for individual PGR vivas is time consuming when many adjustments could be made as standard (a “universal design” approach), releasing time to focus on making a smaller number of less commonly required adjustments. Many adjustments are easy to make: holding the viva in a ground floor room, linking to already existing accessibility information, limits on the length of the viva with compulsory breaks, ensuring there are toilets nearby, training for examiners, and options about the viva format.

    While many PGRs are content with the traditional oral viva, others would prefer a written option (for many years the standard option in Australasia) or a hybrid option with written questions in advance of a shorter oral viva. Universities often raise AI assistance as being a reason that an oral viva is necessary. However, this is best addressed through policies, training and declarations of authorship, rather than relying solely on an oral viva.

    Feedback from delegates at a webinar on the topic of inclusive viva which we delivered – hosted by UKCGE – underlined the need for clarity of expectations, standard approaches to adjustments, and training for everyone involved in the PGR journey to understand what the requirements of the Equality Act 2010 are. Adjustments for “visible” disabilities are often easier to understand and make – it would be difficult to deny a deaf PGR a British Sign Language interpreter.

    Where disabilities are less visible, cultural attitudes seem more difficult to shift to make these needed adjustments. Revisions to sector documents, such as the doctoral degrees characteristics statement are also overdue.

    Put simply, it’s not reasonable to deny a student the award of a degree that their research warrants due to an inappropriate mode of assessment.

    The authors would like to thank Charlotte Round, Head of Service for Disability Support at the University of Nottingham, for her involvement.

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  • The difficult human work behind responsible AI use in college operations

    The difficult human work behind responsible AI use in college operations

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    COLUMBUS, OHIO — Artificial intelligence-based products and software for college admissions and operations are proliferating in the higher education world. 

    How to choose from among them? Well, leaders can start by identifying a problem that is actually in need of an AI solution. 

    That is one of the core pieces of advice from a panel on deploying AI technology responsibly in college administration at the National Association for College Admission Counseling’s conference last week.

    Jasmine Solomon, senior associate director of systems operations at New York University, described a “flooded marketplace” of AI products advertised for a range of higher ed functions, from tutoring systems to retention analytics to admissions chatbots. 

    “Define what your AI use case is, and then find the purpose-built tool for that,” Solomon said. “If you’re using a general AI model or AI tool for an unintended purpose, your result is going to be poor.” 

    Asking why before you buy

    It’s also worth considering whether AI is the right tool. 

    “How does AI solve this problem better? Because maybe your team or the tools that you already have can solve this problem,” Solomon said. “Maybe you don’t need an AI tool for this.”

    Experts on the panel pointed out that administrators also need to think about who will use the tool, the potential privacy pitfalls of it, and its actual quality. 

    As Solomon put it, “Those built-in AI features — are they real? Are they on a future-release schedule, or is it here now? And if it’s here now, is it ready for prime time or is it ‘here now, and we’re beta testing.’” 

    Other considerations in deploying AI include those related to ethics, compliance and employee contracts.

    Institutions need to be mindful of workflows, staff roles, data storage, privacy and AI stipulations in collective bargaining contracts, said Becky Mulholland, director of first-year admission and operations at the University of Rhode Island

    “For those who are considering this, please, please, please make sure you’re familiar with those aspects,” Mulholland said. “We’ve seen this not go well in some other spaces.”

    On top of all that is the environmental impact of AI. One estimate found that AI-based search engines can use as much as 30 times more energy than traditional search. The technology also uses vast amounts of water to cool data centers.

    Panelists had few definitive answers for resolving AI’s environmental problems at the institutional level. 

    “There’s going to be a space for science to find some better solutions,” Mulholland said. “We’re not there right now.” 

    Solomon pointed to the pervasiveness of AI tools already embedded in much of our digital technology and argued untrained use could worsen the environmental impact. 

    “If they’re prompting [AI] 10, 20 times just to get the answer they want, they’ve used far more energy than if they understood prompt engineering,” Solomon said. 

    Transparency is also important. At NYU, Solomon said the university was careful to ensure prospective students knew they were talking with AI when interacting with its chatbot — so much so that they named the tool “NYUAdmissionsBot” to make its virtual nature as explicit as possible. 

    “We wanted to inform them every step of the way that you were talking to AI when you were using this chatbot,” Solomon said. 

    ‘You need time to test it’

    After all the big questions are asked and answered, and an AI solution chosen, institutions still have the not-so-small task of rolling the technology out in a way that is effective in both the short and long term. 

    The rollout of NYU’s chatbot in spring 2024 took “many, many months,” according to Solomon. “If a vendor tells you, ‘We will be up in a week,’ multiply that by like a factor of 10. You need time to test it.” The extra time can ensure a feature is actually ready when it’s unveiled for use. 

    The upside to all that time and effort for something like an admissions chatbot, Solomon noted, is that the AI feature can be available around-the-clock to answer inquiries, and it can quickly address the most commonly asked questions that would normally be flooding the inboxes of admissions staff. 

    But even after a successful initial rollout of an AI tool or feature, operations staff aren’t done. 

    Solomon described a continuous cycle of developing key metrics of success, running controlled experiments with an AI product and carefully examining data from AI use, including by having a human looking over the shoulder of the robots. In NYU’s case, this included looking at responses the chatbot gave to inquiries from prospective students.

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  • It’s More Difficult to File Student Aid Complaints, Dems Say

    It’s More Difficult to File Student Aid Complaints, Dems Say

    Alex Wong/Getty Images

    Massachusetts senator Elizabeth Warren and four of her fellow Democrats asked Education Secretary Linda McMahon in a letter Monday why her department has made it more difficult to file complaints about federal student aid and demanded her staff remove any extra steps that have been added to the process.

    “ED is covering up its attempts to make [the Office of Federal Student Aid] less responsive to millions of students, families, and borrowers who rely on the agency to lower the cost of attending college and protect them from loan servicer misconduct,” the senators wrote. “We urge you to immediately act on our findings by streamlining the ‘Submit a Complaint’ process and restoring FSA’s workforce so borrowers can get the help they need.”

    Who Signed the Letter?

    Richard Blumenthal (Conn.), Mazie Hirono (Hawaii), Jeff Merkley (Ore.), Chris Van Hollen (Md.), Elizabeth Warren (Mass.)

    In the letter, Warren states that she told FSA in March that the button for submitting online complaints had been “hidden.” The department responded in April that the button had just been moved from the top of the webpage to the footer and relabeled as “submit feedback.”  The department added that no employees who handle technical functions of the aid applications of loan servicing had been laid off, and while some employees that handle complaints were, the remaining employees will “still be responding” to future complaints. 

    But the Democrats say they tested those claims and found the department’s reassurances were misleading. Although the department did move and rename the complaint button, it also added a series of four extra navigation clicks that must be made before the user actually reaches the webpage where they can file a complaint. (Inside Higher Ed checked the website and verified these steps. You can see screenshots of the process below.)

    “Via an unintuitive, multi-step process,” the department is “making it more difficult for borrowers to let ED know when they are experiencing issues with their student loan servicer,” the letter reads.

    The senators argue that this change was geared toward increasing the difficulty of filing complaints, citing an email sent by a senior department staff member and obtained by Politico. According to a report published by the department at the end of the Biden presidency, more than 289,000 complaints were filed with FSA in 2024 alone.

    In the email obtained by Politico, the official wrote, “I believe this change would help decrease contact center volume and the number of complaints … so an overall win.”

    Step two FSA complaint process, click other
    Step three of FSA complaint process, click complaint about issues beyond website
    Step four of FSA complaint process, select submit feedback

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  • Why some viruses are so difficult to stamp out

    Why some viruses are so difficult to stamp out

    The United States is fighting an unexpectedly big measles outbreak, with hundreds of cases in the state of Texas alone. Health experts expect it will last for a year or longer, because the virus has a long incubation period — people can be infected for days before they begin to show symptoms. That, in turn, means it can spread silently.

    Another virus that’s spreading silently right now is polio. Tests of wastewater around the world have turned up alarming levels of the virus, notorious for paralyzing children, in Afghanistan and Pakistan, according to the World Health Organization (WHO), but also in Europe, in Spain, Poland, Germany, the United Kingdom and Finland.

    These two viruses should not still be around. They only infect human beings, and mass vaccination campaigns have been ongoing for decades to try to wipe them out. And the medical profession keeps coming so close to success. 

    And where do these viruses come from that keep returning despite our attempts to wipe them out? The answer is from us — from other people.

    Smallpox is the only human disease to have been completely eradicated. That was done with a dedicated global vaccination effort in 1972. Because the smallpox virus doesn’t infect any other animal, there wasn’t another place for it to survive and come back to reinfect people. 

    The same should be true for measles and polio, but war, disruption, poverty and a mistrust of vaccines make it difficult.

    Where viruses hide

    So even as vaccine campaigns come close to succeeding, the viruses can still hide out in unvaccinated and undervaccinated people. Travel and human contact do the rest to keep both measles and polio circulating. When an infected traveler hits a community of unvaccinated people — say a neighborhood of ultra-Orthodox Jews in London or a rural West Texas county full of vaccine skeptics — a contagious virus such as measles or polio can take off. 

    With both measles and polio, it takes immunization rates of more than 90% to protect a population. When rates drop below that, a community becomes vulnerable to outbreaks. A virus can take hold and spread among people, picking up steam.

    That’s happened in Pakistan and Afghanistan with polio, where efforts to reach remote populations fall short because of geography, conflict and mistrust. And in Gaza, where continuous Israeli attacks have destroyed virtually all healthcare facilities, United Nations agencies have struggled to vaccinate Palestinian children against polio outbreaks. 

    Polio is also complicated because of the different vaccine types. One of the vaccines is given orally, and it’s made using a live, but weakened, form of the virus. This gives good immunity but in rare cases the virus can mutate in someone’s body and return to infectious strength — becoming what’s called vaccine-derived virus. 

    A follow-up vaccination with a second type of vaccine made using a fully killed virus will protect against this, but when vaccine campaigns can’t be completed, vaccine-derived viruses can emerge.

    How viruses spread

    In Europe, no cases of polio have been seen, but wastewater evidence suggests the virus is surviving in people’s bodies, and could burst out to cause sickness if it gets to someone unvaccinated. Polio spreads via the fecal-oral route — in contaminated water, via poorly washed hands, on surfaces and also via sneezes and coughs.

    Fully vaccinated communities are safe but in 2022, an unvaccinated man in New York State became paralyzed after he caught polio. Investigation showed a vaccine-derived strain had been spreading quietly in the state.

    Measles is the most infectious disease known and that makes it particularly hard to eradicate. In a podcast interview I did for for One World, One Health, Dr. Peter Hotez, a pediatrician and vaccine scientist at the Baylor College of Medicine, explained just how infectious it is. 

    “If someone has measles, and especially before they get the virus and stop feeling very sick, they’re releasing the virus into the atmosphere,” Hotez said. 

    Even if they leave the room, that virus will linger in the atmosphere for a couple of hours.

    “So you can walk into an empty room that has the measles virus from someone who was there a couple of hours before and become infected,” he said, noting that one measles patient will infect up to 18 other people.

    A virus reemerges.

    Nine out of 10 unvaccinated people who are exposed to the measles virus will become infected. What is disappointing to public health experts in the latest U.S. outbreak is that so many people have become infected when measles was eliminated in the United States in 2000 and in all of the Americas in 2016.

    But pockets of people who are not vaccinated against measles can act like tinder. The spark is usually a traveler who goes to a country where measles is still common because vaccination rates are low — usually due to poverty. 

    In a November 2024 report the WHO said that measles is still common in many places, particularly in parts of Africa, the Middle East and Asia.

    “The overwhelming majority of measles deaths occur in countries with low per capita incomes or weak health infrastructures that struggle to reach all children with immunization,” the report said. Measles kills more than 100,000 people a year, mostly children. But before the vaccine was introduced in the early 1960s, it killed 2.6 million a year.

    The COVID-19 pandemic badly hurt all childhood immunization efforts, WHO and other global health authorities say. Routine childhood vaccines have not caught back up to where they were before the pandemic, leaving children and adults susceptible to vaccine-preventable diseases including measles and polio but also meningitis, hepatitis, tetanus, cervical cancer and rotavirus — a disease that causes diarrhea and vomiting in babies and young children. 

    The retreat of the United States from global health efforts — the dismantling of the U.S. Agency for International Development, its plan to cut $1 billion in funding to Gavi, the Vaccine Alliance, and its withdrawal from the World Health Organization — will further weaken global vaccination, experts say.

    And that means many more children will likely die who might otherwise live healthy lives. 


     

    Three questions to consider:

    1. How can vaccines help prevent the spread of diseases?

    2. What role should personal choice play in being vaccinated against deadly diseases?

    3. How can global cooperation help in fighting the spread of disease?


     

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