Tag: Education

Building and rebuilding trust in higher education

Trust is fundamental to all of our relationships, and it is vital for meaningful relationships.

It can be an anchor in uncertain times, as explored in this special edition of the International Journal of Academic Development. Within higher education, trust underpins our diverse institutional relationships with students, and their families, friends and supporters; colleagues, regulatory bodies, employers, trade unions, students’ unions, prospective students and schools, international partners as well as local communities and many other groups. These individual interactions combine to build a complex matrix of relationships in which trust originates, takes form or develops.

Or sometimes, it doesn’t. Uncertainty and complexity can stifle relationships, suppressing trust as partners hold back or withdraw, leading to a crisis in confidence. A lack of trust can derail any relationship, well intended institutional narrative or strategy.

Having trust often means believing that you matter in some way to a person, or to the people working in an organisation, or system, enough for them to care about your experiences and feelings. It’s possible to trust without being highly engaged, but it’s difficult to get engaged without having trust.

Trust matters in higher education because universities are there to support individuals to achieve their goals, whether these are in teaching or research. Those individuals need to feel that people and systems are designed to include and support them. Trust has to be earned and it can easily be lost. Reflecting on the many challenges for the UK higher education sector and the multifaceted priorities and constraints it will be impossible to meet the expectations and aspirations of our students, colleagues and partners unless there is trust at every level.

When we encounter media articles like this one from the Guardian, we are asked to consider the possibility that trust in the whole system of higher education is beginning to fail – perhaps a consequence of massification and a loss of faith in education for its own sake, rather than as a passport to a shrinking pool of traditional jobs. We need to talk about why higher education remains worthwhile, and how we can work together to maintain trust in it and to ensure that students feel their own value as part of its systems.

Nurturing relationships

When we build trust we are also building partnerships. When we recognise an institution as trustworthy, we are frequently noting that it delivers on what it has promised and that it values relationships with its stakeholders; it holds itself accountable. And it is not just about the large-scale sector wide challenges, it is also about considering how we build trust through the average everyday experiences of our diverse student and colleague communities.

Creating trustful spaces in the classroom is one element of this. Teachers’ perception of trust-building has shown that trust is based on teachers’ care and concern for students as much as on their subject knowledge and teaching ability. Research on how students in engineering perceive trust-building efforts also shows that they value attention to them as individuals most highly. They also use their trust in the institution to mitigate perceived problems with individual colleagues or services, believing that the university, or their department, makes student-centred decisions with respect to recruiting and training lecturers and professional services staff, and accepting that occasionally, they may not find an individual teacher trustworthy.

Trust and accountability also underpin meaningful cultural change in uncomfortable spaces and sensitive areas. When we trust each other we can have difficult conversations and begin to accept the existence of hidden barriers across our diverse colleague and student groups. Inside the university, teams must trust each other, empathising with each other’s views and values – 2024’s report from AdvanceHE and Wonkhe showed that trust is paramount when leading strategic change in challenging times. Because of this, trust underpins institutional sustainability; particularly within a sector that is currently responding to rising costs and income constraints.

Nurturing relationships through difficult choices about resources and provision requires a fine balance, transparency, and accountability if trust is to be maintained and difficult decisions explained. Few people would continue a relationship in which trust has broken down or with someone or something that they would describe as untrustworthy, but many of use will recognise the situation where this has happened and all parties feel powerless to rebuild the trust.

What can individuals and leaders do?

Trust can be expressed in many forms: You can trust me, I trust you, you can trust yourself, you can trust each other. Within a complex array of opportunities and challenges which call for attention, HE institutions will benefit from finding the most appropriate strategies, performance indicators and (regulatory) endorsements which will create trust and accountability in their provision to build their reputation. As leaders, how do we show colleagues that we trust them? How do we encourage others to show that they trust us? What do we do to ensure that we are trustworthy?

At a larger scale, a trustworthy research partner shares ideas, makes it easy to distribute funding between institutions, invites contributions from stakeholders, colleagues working in the field, and students. A trustworthy community partner supports students and employees from the local area, ensuring that they feel welcome and valued, and uses local services. A trustworthy internationalised university supports cultural diversity and makes both moving to and working with research and teaching easier by explaining practical and organisational differences. By considering how long-term relationships are built and maintained, we can develop a track record of ‘quality’ provision and demonstrate that they are ‘worth it’ to students, colleagues, funders, regulatory bodies, employers and other partners.

When trust in leaders or institutions is lost, the response is often rapid and drastic, with changes in staff and policies having the potential to create further turbulence. As the research with students showed, trust in institutions and systems can survive individual lapses. Maybe a first step should always be to try to rebuild relationships, making oneself, the university, or the system slightly vulnerable in the short term as we work to show that higher education is a human activity which may sometimes not work out as planned, but which we believe in enough to repair.

We can work at all kinds of levels to build and foster trust in our activities. Public engagement has the power to counter hostile narratives and build trust and so does effective partnership work with our local communities, students and Students’ Unions. Working together, listening to and valuing our partners’ perspectives enables us to identify and mitigate the impacts of challenges and take a constructive and nuanced approach to build both trust and inclusive learning communities. If we are to tackle our current pressing sector challenges and wicked problems such as awarding gaps when trust in public institutions is low, it has never been more important to collaborate with our partners, be visibly accountable and focus on equity.

So how can we work together to offer a holistic view of the benefits and value that focusing on trust building can bring? We are keen to build a community of practice to systematically strengthen trust across the HE sector. Join us to develop a trust framework which will explore environments that increase or decrease trust across stakeholder groups and consider how to encourage key trust behaviours such as sharing, listening, and being accountable in a range of professional contexts.

If you are interested, get in touch and let us know what trust in higher education means to you: Claire Hamshire Rachel Forsyth. Claire and Rachel will be speaking on this theme at the Festival of Higher Education on 11-12 November – find out more and book your ticket here

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September 27, 2025
The Grand Irony of Nursing Education and Burnout in U.S. Health Care
Nursing has long been romanticized as both a “calling” and a profession—an occupation where devotion to patients is assumed to be limitless. Nursing schools, hospitals, and media narratives often reinforce this ideal, framing the nurse as a tireless caregiver who sacrifices for the greater good. But behind the cultural image is a system that normalizes exhaustion, accepts overwork, and relies on the quiet suffering of an increasingly strained workforce.

The cultural expectation that nurses should sacrifice their own well-being has deep historical roots. Florence Nightingale’s legacy in the mid-19th century portrayed nursing as a noble vocation, tied as much to moral virtue as to medical skill. During World War I and World War II, nurses were celebrated as patriotic servants, enduring brutal conditions without complaint. By the late 20th century, popular culture reinforced the idea of the nurse as both saintly and stoic—expected to carry on through fatigue, trauma, and loss. This framing has carried into the 21st century. During the COVID-19 pandemic, nurses were lauded as “heroes” in speeches, advertisements, and nightly news coverage. But the rhetoric of heroism masked a harsher reality: nurses were sent into hospitals without adequate protective equipment, with overwhelming patient loads, and with little institutional support. The language of devotion was used as a shield against criticism, even as nurses themselves broke down from exhaustion.

The problem begins in nursing education. Students are taught the technical skills of patient care, but they are also socialized into a culture that emphasizes resilience, self-sacrifice, and “doing whatever it takes.” Clinical rotations often expose nursing students to chronic understaffing and unsafe patient loads, but instead of treating this as structural failure, students are told it is simply “the reality of nursing.” In effect, they are trained to adapt to dysfunction rather than challenge it.

Once in the workforce, the pressures intensify. Hospitals and clinics operate under tight staffing budgets, pushing nurses to manage far more patients than recommended. Shifts stretch from 12 to 16 hours, and mandatory overtime is not uncommon. Documentation demands, electronic medical record systems, and administrative oversight add layers of clerical work that take time away from direct patient care. The emotional toll of constantly navigating life-and-death decisions, combined with lack of rest, creates a perfect storm of burnout. The grand irony is that the profession celebrates devotion while neglecting the well-being of the devoted. Nurses are praised as “heroes” during crises, but when they ask for better staffing ratios, safer conditions, or mental health support, they are often dismissed as “not team players.” In non-unionized hospitals, the risks are magnified: nurses have little leverage to negotiate schedules, resist unsafe assignments, or push back against retaliation. Instead, they are expected to remain loyal, even as stress erodes their health and shortens their careers.

Recent years have shown that nurses are increasingly unwilling to accept this reality. In Oregon in 2025, nearly 5,000 unionized nurses, physicians, and midwives staged the largest health care worker strike in the state’s history, demanding higher wages, better staffing levels, and workload adjustments that reflect patient severity rather than just patient numbers. After six weeks, they secured a contract with substantial pay raises, penalty pay for missed breaks, and staffing reforms. In New Orleans, nurses at University Medical Center have launched repeated strikes as negotiations stall, citing unsafe staffing that puts both their health and their patients at risk. These actions are not isolated. In 2022, approximately 15,000 Minnesota nurses launched the largest private-sector nurses’ strike in U.S. history, and since 2020 the number of nurse strikes nationwide has more than tripled.

Alongside strikes, nurses are pushing for legislative solutions. At the federal level, the Nurse Staffing Standards for Hospital Patient Safety and Quality Care Act has been introduced, which would mandate minimum nurse-to-patient ratios and provide whistleblower protections. In New York, the Safe Staffing for Hospital Care Act seeks to set legally enforceable staffing levels and ban most mandatory overtime. Even California, long considered a leader in nurse staffing ratios, has faced crises in psychiatric hospitals so severe that Governor Gavin Newsom introduced emergency rules to address chronic understaffing linked to patient harm. Enforcement remains uneven, however. At Albany Medical Center in New York, chronic understaffing violations led to hundreds of thousands of dollars in fines, a reminder that without strong oversight, even well-crafted laws can be ignored.

The United States’ piecemeal and adversarial approach contrasts sharply with other countries. In Canada, provinces like British Columbia have legislated nurse-to-patient ratios similar to those in California, and in Quebec, unions won agreements that legally cap workloads for certain units. In the United Kingdom, the National Health Service has long recognized safe staffing as a matter of public accountability, and while austerity policies have strained the system, England, Wales, and Scotland all employ government-set nurse-to-patient standards to protect both patients and staff. Nordic countries go further, with Sweden and Norway integrating nurse well-being into health policy; short shifts, strong union protections, and publicly funded healthcare systems reduce the risk of burnout by design. While no system is perfect, these models show that burnout is not inevitable—it is a political and policy choice.

Union presence consistently makes a difference. Studies show that unionized nurses are more successful at securing safe staffing ratios, resisting exploitative scheduling, and advocating for patient safety. But unionization rates in nursing remain uneven, and in many states nurses are discouraged or even legally restricted from organizing. Without collective power, individual nurses are forced to rely on personal endurance, which is precisely what the system counts on.

The outcome is devastating not only for nurses but for patients. Burnout leads to higher turnover, staffing shortages, and medical errors—all while nursing schools continue to churn out new graduates to replace those driven from the profession. It is a cycle sustained by institutional denial and the myth of infinite devotion.

If U.S. higher education is serious about preparing nurses for the future, nursing programs must move beyond the rhetoric of sacrifice. They need to teach students not only how to care for patients but also how to advocate for themselves and their colleagues. They need to expose the structural causes of burnout and prepare nurses to demand better conditions, not simply endure them. Until then, the irony remains: a profession that celebrates care while sacrificing its caregivers.

Sources
- American Nurses Association (ANA). “Workplace Stress & Burnout.” ANA Enterprise, 2023.
- National Nurses United. Nursing Staffing Crisis in the United States, 2022.
- Bae, S. “Nurse Staffing and Patient Outcomes: A Literature Review.” Nursing Outlook, Vol. 64, No. 3 (2016): 322-333.
- Bureau of Labor Statistics. “Union Members Summary.” U.S. Department of Labor, 2024.
- Shah, M.K., Gandrakota, N., Cimiotti, J.P., Ghose, N., Moore, M., Ali, M.K. “Prevalence of and Factors Associated With Nurse Burnout in the US.” JAMA Network Open, Vol. 4, No. 2 (2021): e2036469.
- Nelson, Sioban. Say Little, Do Much: Nursing, Nuns, and Hospitals in the Nineteenth Century. University of Pennsylvania Press, 2001.
- Kalisch, Philip A. & Kalisch, Beatrice J. The Advance of American Nursing. Little, Brown, 1986.
- Oregon Capital Chronicle, “Governor Kotek Criticizes Providence Over Largest Strike of Health Care Workers in State History,” January 2025.
- Associated Press, “Oregon Health Care Strike Ends After Six Weeks,” February 2025.
- National Nurses United, “New Orleans Nurses Deliver Notice for Third Strike at UMC,” 2025.
- NurseTogether, “Nurse Strikes: An Increasing Trend in the U.S.,” 2024.
- New York State Senate Bill S4003, “Safe Staffing for Hospital Care Act,” 2025.
- San Francisco Chronicle, “Newsom Imposes Emergency Staffing Rules at State Psychiatric Hospitals,” 2025.
- Times Union, “Editorial: Hospital’s Staffing Violations Show Need for Enforcement,” 2025.
- Oulton, J.A. “The Global Nursing Shortage: An Overview of Issues and Actions.” Policy, Politics, & Nursing Practice, Vol. 7, No. 3 (2006): 34S–39S.
- Rafferty, Anne Marie et al. “Outcomes of Variation in Hospital Nurse Staffing in English Hospitals.” BMJ Quality & Safety, 2007.
- Aiken, Linda H. et al. “Nurse Staffing and Education and Hospital Mortality in Nine European Countries.” The Lancet, Vol. 383, No. 9931 (2014): 1824–1830.
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September 26, 2025
Most adults say higher education is important but want colleges to stay out of politics
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Dive Brief:
- Nearly 4 in 5 surveyed Americans, 78%, said a college education is somewhat or very important to a young person’s success, according to a new poll from researchers at Vanderbilt University.
- Despite increasing polarization around higher ed, a significant majority of both Democrats and Republicans — 87% and 68%, respectively — said a college education was at least somewhat important.
- The broadly favorable public sentiment comes amid the federal government’s allegations of “violations, shortcomings and biases” at colleges, John Geer, head of the nonpartisan Vanderbilt Project on Unity & American Democracy, said in a Wednesday press release.
Dive Insight:

The Trump administration has increasingly targeted higher education, decrying colleges as hubs of liberal indoctrination and wastes of federal funding. Against this backdrop, Vanderbilt researchers polled 1,030 adults in English and Spanish from Sept. 5 to Sept. 8.

“Higher education has undoubtedly been a primary concern for President [Donald] Trump’s administration,” Geer said. “Certainly, people expressed areas of concern and viewed certain institutions as more problematic than others, but support for colleges and universities remains substantial, even in the midst of these many criticisms from Washington,” he said.

Nearly two-thirds of respondents, 65%, said colleges have a positive effect on society. A large majority of Democrats agreed with this statement, as did most of the “traditional” Republicans surveyed, according to the Wednesday release.

A deeper schism emerged from Republican respondents who identified with the Make America Great Again movement. Among those supporting MAGA ideology, 65% said colleges have a negative effect on the U.S.

In a February poll, Vanderbilt found that a majority of Republicans surveyed, 52%, identified with the MAGA movement — though slight, it was the first majority since researchers began asking the question in June 2023.

The September survey also found a broader skepticism of some aspects of higher education that transcended political divides. Among the overall respondent pool, 67% said ideological or political bias is at least somewhat of a serious problem at colleges. Within that share, 35% said bias is a problem at most institutions.

However, the respondents who said political bias exists on campuses did not broadly fault academic instruction. About 2 in 5, or 43%, blamed administrative decisions, while 16% cited what is being taught in the classroom.

Nearly three-quarters of respondents, 71%, said colleges should not “take official positions on controversial political issues.” Broken down by political party, 83% of Republicans and 59% of Democrats concurred with that statement.

“That mix of skepticism and expectation underscores how difficult it will be for colleges to persuade the public that they are neutral arbiters in a polarized environment,” Vanderbilt said.

The public showed mixed opinions on different types of institutions, the poll found.

For instance, 70% of respondents expressed confidence in community colleges. Vanderbilt researchers noted that community colleges “have largely avoided the controversies embroiling larger, wealthier institutions.”

But that confidence level dropped sharply for Ivy League institutions. Less than half of those surveyed, 48%, expressed a somewhat or very favorable opinion of those eight universities.

What’s more, respondents’ view of the Ivies varied significantly by their political party. Among Democrats, 72% approved of Ivy League universities, compared to just 33% of Republicans.

Other colleges earned a similar approval rating as the Ivies but with a smaller political divide.

Just 2 in 5 respondents expressed overall confidence in colleges in the Southeastern Conference, which includes the University of Georgia, the University of Tennessee and Mississippi State University among its 16 members.

About half of Republicans, 51%, expressed a favorable opinion of those institutions, as did 33% of Democrats.
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September 26, 2025
Education Department officially launches 2026-27 FAFSA form
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Dive Brief:
- The U.S. Department of Education rolled out the 2026-27 Free Application for Federal Student Aid to all students Wednesday, about a week before the congressionally mandated deadline.
- Education Department officials billed the release as the “earliest launch in the program’s history.” The new form comes with several updates, including a redesigned process for inviting parents or other contributors to add information to the application and faster account verification for students and parents, according to the agency.
- The on-time FAFSA follows later than usual releases the past two years. In 2023, the Education Department didn’t roll out the FAFSA until the final days of December — nearly three months after students and their families usually can access the form.
Dive Insight:

Education Department officials praised the on-time release after two rocky financial aid cycles.

“No one would have thought this was possible after the Biden-Harris administration infamously botched FAFSA’s rollout two short years ago,” U.S. Education Secretary Linda McMahon said in a Wednesday statement.

In 2023, the Biden administration was responsible for carrying out the first major redesign of the FAFSA in over four decades, including by paring down the number of questions applicants must answer. However, even after the Education Department released the FAFSA in December that year, many students and families struggled to complete the form due to glitches and other technical issues.

Moreover, the Education Department didn’t begin sending FAFSA applicant data to colleges that financial aid cycle until March 2024, even though that information is typically available shortly after the form rolls out in October. Scores of colleges pushed back their traditional May 1 decision deadline as a result.

In response, congressional lawmakers passed a law in November 2024 mandating that the Education Department release the form by Oct. 1 each year. The statute also requires the U.S. education secretary to testify before Congress if the agency anticipates it will miss the deadline.

This year, the Education Department began beta testing the form in early August. During that period, students started nearly 44,000 FAFSA forms and submitted roughly 27,000 of them, according to the department. The agency has processed almost 24,000 FAFSA forms without rejection.

However, this financial aid cycle hasn’t come without criticism. A report earlier this month from the U.S. Government Accountability Office, a federal watchdog agency, raised questions about whether the Education Department was adequately overseeing contracted work on the new back-end system launched in 2023 for processing FAFSAs.

In September 2024, the Education Department told GAO officials that several functions required by a contract with a third-party vendor were not yet available, including the ability to make corrections to FAFSA applications and modify eligibility rules. At the time, the department said those functions would be available by 2026.

However, as of May 2025, the Education Department couldn’t provide an update on the system and said it was no longer tracking the contractual requirements, according to the GAO report. GAO recommended that Federal Student Aid’s chief operating officer take steps to improve contract monitoring.

The GAO’s report included a response from Aaron Lemon-Strauss, executive director of the FAFSA program, who pushed back on GAO’s framing. Lemon-Strauss wrote that some of its recommendations embrace a model that “assumes initial contracts can fully anticipate a system’s evolving needs.”

Lemon-Strauss, who joined the department last year, said the agency has made changes to its FAFSA vendor contracts that allow it to adapt to user needs. For instance, after the 2024 FAFSA release, department officials identified that the FAFSA system still did not allow users to import their answers from the prior year to start their new forms — a contractually required feature.

“This is undoubtedly a helpful feature and one that should be included in the FAFSA,” Lemon-Strauss said to GAO. “Yet, rather than mechanically moving to implementing renewal capability, the team examined user data to determine where their next efforts would be maximally useful.”

Internal data showed that some 5% of users were exiting the form and not returning once they needed to invite their parents or other contributors — such as a spouse or a parent’s spouse — to work on the application. In response, the Education Department decided to prioritize redesigning the process to invite outside contributors instead of focusing on the contractually required feature, Lemon-Strauss said.
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September 26, 2025
In Light of AI, a Creative Alternative to Essays (opinion)

For decades now, professors have been complaining about the futility of asking students to write term papers, otherwise known as a research paper. In theory, research papers teach students how to gather a large body of information, weigh conflicting interpretations and come up with their own ideas about the subject, all while honing their writing skills.

But the reality is very different. The prose is usually terrible and the ideas a bad rehash of class lectures. Grading these essays is pure torture. Anecdotally, I’ve heard many say that evaluating papers is the worst part of teaching. If Dante had known about grading, he would have added a new circle of hell where the damned have to grade one bad paper after another for all eternity.

And now we have AI, or “artificial intelligence,” in the form of ChatGPT, Grok, Gemini and a host of other platforms. Submit a prompt, and these programs spit out an essay that, aside from the occasional hallucination, is actually pretty good. Grammatical mistakes are rare; there’s a thesis, evidence and organization.

Even worse, using AI for schoolwork is rampant in both K–12 and higher ed. As James D. Walsh puts it in his now-infamous New York magazine article, “Everyone Is Cheating Their Way Through College.” And it’s nearly impossible to catch cheaters, especially now that the airless, robotic prose that’s often a marker of an AI-written essay can be masked by programs that promise to “unlock truly human-like AI text.”

What to do? If you have a large class, interviewing students about their essays to ensure they didn’t use AI is impractical, and randomly choosing students to interview could lead to charges of bias. Besides, suspecting everyone of plagiarism destroys the class atmosphere.

Many have gone back to handwritten exams and in-class writing assignments. But grading a pile of blue books is as agonizingly tedious as a pile of papers.

My solution has been to replace the final research paper with a creative project.

Instead of a detailed prompt or instructions, I give my students very wide latitude to do, as the phrase goes, whatever floats their boat. Nonetheless, I still set a few parameters. They have to tell me several weeks in advance what they have in mind. They can’t take a piece of paper, draw a line across it and say, “Behold: my interpretation of Hamlet.”

I have only two hard rules: The project must reflect a good-faith effort to interpret something we’ve read in class, and they have to hand in a brief description of what they tried to accomplish. For those willing (most are), the students present their projects to the class during the period allotted for the final exam. Other than that, they do what they want—and I’ve gotten amazing results.

When I was teaching the literature of terrorism, one student happened to be going to New York for spring break, so she went to the Sept. 11 memorial and interviewed people. Another student composed a rock opera based on Thomas Kyd’s Elizabethan play The Spanish Tragedy. A group put together a postapocalyptic performance of King Lear on the heath, using the university’s loading docks for their stage. I’ve gotten raps, short stories, children’s books, parodies performed and written, musical compositions, and paintings.

For example, a student produced this project for my last Shakespeare class (reproduced with the student’s permission):

Created by Teresa Cousillas Lema

This pencil drawing represents the student’s response to Al Pacino’s delivery of Shylock’s “Hath not a Jew” speech in Michael Radford’s 2004 film, The Merchant of Venice. The three images represent the different emotions Shylock displayed over the course of his speech: rage, sadness, determination.

For the background, this student wrote out Shylock’s speech, thereby committing it (she told me) to memory. But this project represents more than a pretty picture: It demonstrates a profound response to Shakespeare’s words and Pacino’s delivery of them.

This project accomplished nearly the same goals a term paper is supposed to accomplish: reflecting on the material and responding to the play both emotionally and intellectually. As a final payoff, while most students forget about their term papers seconds after they submit them, I’m guessing this student will remember this one and carry forward a deep appreciation of Shakespeare.

Granted, switching to creative projects does not entirely eliminate the possibility of using AI to cheat. Students could still resort to AI if they want to produce anything that involves writing (e.g., a screenplay or a short story), or, for visual projects, they could use an AI art generator. But the opportunity to create something they’re invested in, as opposed to responding to the professor’s essay topics, reduces the incentive to not do the work. The project is something the student wants to do rather than something they have to do.

Yet there is something lost. When the creative project replaces the research paper, students will not have the experience of sorting through multiple and contradictory interpretations. They won’t learn about literary theory and different approaches to literature. And they won’t learn how to write critical prose.

In short, in my discipline, replacing the research paper with a creative project means moving away from teaching English majors how to be literary critics, and that’s not small. It means reorienting the undergraduate English major away from preparing our best students for graduate school and more toward historically informed response.

Nonetheless, it makes no sense to continue with an evaluation method that just about everybody agrees has long since lost its value. So I suggest abandoning the essay for another method that not only accomplishes nearly the same aims but, in the end, brings joy to both student and teacher.

Peter C. Herman is a professor of English literature at San Diego State University.

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September 26, 2025
Employers Value Postsecondary Credentials, Durable Skills

Public perceptions of college have been declining over the past decade, but the role of postsecondary education as a training ground for the workforce remains clear, according to employer surveys.

Recently published data from the U.S. Chamber of Commerce and College Board found that a majority of hiring managers say high school students are not prepared to enter the workforce (84 percent) and that they are less prepared for work than previous generations (80 percent).

Similarly, a survey from DeVry University found that 69 percent of employers say their workers lack the skills they need to be successful over the next five years.

The trend line highlights where higher education can be responsive to industry needs: providing vital skills education.

Methodology

DeVry’s survey, fielded in summer 2025, includes 1,511 American adults between the ages of 21 and 60 who are working or expect to work in the next 12 months, and 533 hiring managers from a variety of industries.

The Chamber of Commerce report was fielded between May 20 and June 9 and includes responses from 500 hiring managers at companies of all sizes.

Cengage’s State of Employability includes responses from 865 full-time hiring managers, 698 postsecondary instructors and 971 recent college graduates. The study collected data in June and July.

Investing in education: Nine in 10 respondents to the Chamber of Commerce’s survey indicated that trade school graduates and four-year college graduates with industry-recognized credentials were prepared to enter the workforce. About three-quarters said college graduates without industry-recognized credentials were prepared for the workforce.

According to Devry’s data, three-fourths of hiring managers believe postsecondary education will continue to be valuable as the workplace evolves over the next five to 10 years.

A 2025 report from Cengage Group found that 71 percent of employers require a two- or four-year degree for entry-level positions, up 16 percentage points from the year prior. However, only 67 percent of employers said a degree holds value for an entry-level worker—down from 79 percent last year—and fewer indicated that a college degree remains relevant over the span of a career.

The Chamber of Commerce’s survey underscored the role of work-based learning in establishing a skilled workforce; just under half of employers said internships are the top way for students to gain early-career skills, followed by trade schools (40 percent) and four-year colleges (37 percent). This echoes a student survey by Strada Education Foundation, in which a majority of respondents indicated paid internships had made them a stronger candidate for their desired role.

However, fewer than two in five hiring managers said it’s easy to find candidates with the skills (38 percent) or experience (37 percent) they need. In DeVry’s survey, hiring managers identified a lack of skilled workers as a threat to productivity at their company (52 percent), with one in 10 saying they would have to close their business without skilled talent.

Looking to the future, 80 percent of the hiring managers DeVry surveyed said investing time and money in education is worthwhile in today’s economy; a similar number said education would advance a worker’s professional career as well.

Needed skills: Nearly all hiring managers said they’re more likely to hire an entry-level employee who demonstrates critical thinking or problem-solving abilities, compared to a candidate without those skills. Ninety percent consider effective communication skills a top quality in an applicant.

DeVry’s survey showed that skills have impact beyond early career opportunities; 70 percent of employers said durable skills are a deciding factor in promotions, with critical thinking (61 percent), self-leading (50 percent) and interpersonal communication (50 percent) as the top skills needed for the future.

A majority of educators polled by Cengage said postsecondary institutions should be responsible for teaching industry-specific skills, with 60 percent placing the onus on instructors and 10 percent on campus advisory services or programs. Employer respondents said they expect recent graduates to bring job-specific technical, communication and digital skills to the table when hired.

The Chamber of Commerce survey underscored a need for early education, with 97 percent of respondents saying high school courses should teach professional career skills. Even so, 87 percent of respondents still believe work experience is more valuable than formal education.

Do you have a career-focused intervention that might help others promote student success? Tell us about it.

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September 26, 2025
Strategic Approach to Mobility, Transfer, Academic Partnership
Serving approximately 100,000 students each year, Maricopa County Community College District is one of the nation’s largest community college districts. Many bachelor’s-granting institutions seek to recruit Maricopa students, but these institutions often fall short in serving them effectively by not applying previously earned coursework, overlooking their specific needs or failing to accept credit for prior learning in transfer. After years of requesting changes from transfer partners without seeing adequate response, Maricopa Community Colleges determined it was time to take action by establishing clear criteria and an evaluation process.

A Legacy of Transfer

Since its establishment, university transfer has remained a central pillar of the mission of the MCCCD. Transfer preparation is a chief reason students enroll across the district’s 10 colleges. In fact, 38 percent of students districtwide indicate upon admission that their goal is to transfer to a university.

A significant portion of these students transition to Arizona’s three public universities under the framework of the Arizona Transfer System. Beyond that, Maricopa maintains formal articulation agreements with over 35 colleges and universities, both in state and across the nation, including private and public institutions.

Developing Strategic Transfer Partnerships

Each university partnership is formalized through a memorandum of understanding that outlines the roles, expectations and mutual responsibilities of Maricopa and the partner institution. Recognizing the need for a more strategic and data-informed approach, MCCCD developed a model years ago to ensure that both potential and existing transfer partnerships align with the district’s evolving strategic priorities. The model provides a structured framework for assessing new and continuing partnerships based on institutional relevance, resource capacity and student need.

A Point of Evolution

In 2022, the district overhauled its partnership model to better meet the needs of today’s learners, who increasingly seek flexible pathways to a degree. Many students now arrive with a mix of traditional coursework, transfer credit and prior learning assessment, including military service, industry certifications and on-the-job training, creating greater demand for clear, consistent and student-centered transfer pathways. The updated model ensures partner institutions complement, rather than counter, MCCCD’s efforts, particularly in recognizing learning that occurs outside the traditional classroom.

The new model sets out the following criteria as minimum requirements:
- Accepts and applies credits earned through prior learning assessment: The integration of PLA and alternative credit was a central focus of the redesign, recognizing the unique advantages these offer transfer students. Many students move between institutions, accumulate credits in segments and work toward credential completion. While some follow the traditional route from a two-year college to a four-year university, others take different paths, transferring from one two-year institution to another, or returning from a four-year institution to a two-year college through reverse-transfer agreements. These varied journeys highlight the need to embed PLA fully into the transfer agenda so that all learning, regardless of where or how it was acquired, is recognized and applied toward students’ goals. By making PLA a built-in component of the revamped model, MCCCD and its university partners can better meet learners where they are in their educational journey.
- Provides annual enrollment and achievement data: To support this renewed focus, MCCCD asked all university partners to update their MOUs through a new university partnership application. This process gathered key institutional data and ensured alignment with updated partnership criteria and made it mandatory.
- Accredited with no adverse actions or existing sanctions against the institution: Partner institutions must hold accreditation in good standing, accept both nationally and regionally accredited coursework, and recognize Maricopa-awarded PLA credit.
- Aims to accept and apply a minimum of 60 credits: They are expected to apply at least 60 applicable Maricopa credits, academic and occupational, and accept Maricopa’s general education core.
- Has a minimum of 50 students who have transferred at least 12 Maricopa earned credits in the last three years: This requirement is intended to demonstrate need and gauge student interest.
- Surveys Maricopa transfer students annually: Partners must commit to administering annual transfer surveys and tracking student outcomes using jointly defined metrics.
Institutions that do not meet this standard are not advanced in the partnership process but are welcome to reapply once they meet the baseline criteria. As a result, more partners are actively engaging and strengthening their policies and processes to gain or maintain eligibility.

Key Findings

Several themes emerged from the first year of implementation:

Since the revamp, MCCCD is seeing promising results. Current and prospective partners have demonstrated strong commitment to the revised partnership model by elevating transfer and PLA practices, expanding pathways that accept 75 to 90 credits and participating in on-campus student support initiatives through goal-oriented action plans. They are using the model to facilitate conversations within their institutions to further advance internal policies and practices.

Post-COVID, demand for online learning and support services remains strong, particularly among working students and those needing flexible schedules, as reflected in survey results. While participation in past transfer experience surveys was low, the district has made this requirement mandatory and introduced multiple survey options to better capture the student voice and experience. These insights enable MCCCD to collaborate with partners on targeted improvement plans.

New criteria MCCCD is considering, several of which some partners have already implemented, include reserving course seats for Maricopa transfer students, creating Maricopa-specific scholarships, offering internships and other work opportunities and waiving application fees.

MCCCD is currently assessing the impact of its revamped partnership model to measure the success of these efforts. Preliminary findings from the three-year review indicate that most, if not all, partner institutions are meeting or exceeding established metrics. These early results reflect a strong commitment to the agreements and reaffirm the value of the updated criteria in fostering more meaningful and impactful partnerships.

A Model for Intentional Partnerships

The Maricopa Community College District’s revamped university transfer partnership model is a strategic effort to keep partnerships active, student-centered and aligned with key institutional priorities. Through intentional collaboration, transparent policies and practices and shared responsibility, Maricopa and its university partners are building more effective, forward-thinking transfer pathways.
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September 26, 2025
U.K. Weighs Streamlining Visa Process for Researchers

The U.K. government has been urged to remove barriers in the visa process for researchers in order to capitalize on new U.S. restrictions imposed by Donald Trump.

The U.S. president last weekend announced a $100,000 fee for applicants to the H-1B visa program, making a vital visa route used by skilled foreign workers in the U.S. inaccessible to many.

The U.K. is reportedly considering removing fees for its global talent visa in response. The Campaign for Science and Engineering (CaSE) warned that high visa costs are already a significant barrier but said it is not the only change that needs to be made.

In a new report, CaSE highlights the obstacles presented by the current system, including concerns raised by professionals who handle visa and immigration issues at U.K. research institutions.

It warns that information about who is eligible for the visa route is often ambiguous and hard to navigate. According to the Wellcome Sanger Institute, which contributed to the report, the language around “exceptional talent” can be intimidating for talented applicants, although many institutions also receive a large number of low-quality applications.

“These examples point to a wider issue of confusion and unclear messaging about who is eligible, resulting in missed opportunities and cost inefficiencies,” says the report.

Visa policy is also increasingly complex and can put a significant strain on organizations, according to CaSE.

The Sainsbury Laboratory (TSL), a research organization that specializes in molecular plant-microbe interactions, said visa support now demands a full-time employee in human resources as well as external support costing more than $21,000 per year in legal fees.

“The U.K. visa system is becoming increasingly complex, unclear and time-consuming—especially for research institutes like TSL that depend on international talent.

“Policy changes are poorly communicated, portals outdated and guidance inconsistent, requiring our HR to spend extensive time interpreting information.”

TSL said that without a fair and functional visa system, the U.K. risks reaching a “breaking point in our ability to attract global talent and sustain world-leading research.”

Alicia Greated, executive director of CaSE, said U.K. research faces “major challenges” under the current system. She wants to see the government take action that will improve things for skilled workers and those that employ them.

Greated welcomed reports that the Labour administration was considering reducing visa fees for highly skilled researchers, adding, “If these changes happen, they will put the U.K. in a strong position to compete on the global skills market, especially given the changes in the opposite direction in the U.S.”

However, she said that the removal of indefinite leave to remain, or permanent residency, from individuals already settled in the U.K.—as Reform UK is advocating—would be extremely damaging to U.K. R&D and the wider economy, as well as individuals and their families.

“Policy proposals like this also have a negative impact on the attractiveness of the U.K. as a destination for the world’s brightest and best researchers because people may worry their right to be in the country could be taken away.”

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September 26, 2025
Survey: Undergraduates on Academic Quality
Eight in 10 students rate the quality of education they’re getting as good or excellent, according to the first round of results from Inside Higher Ed’s main annual Student Voice survey of more than 5,000 two- and four-year undergraduates with Generation Lab. That’s up from closer to seven in 10 students in last year’s main Student Voice survey, results that are affirming for higher education at a turbulent economic, technological and political moment.

Still, students point to room for improvement when it comes to their classroom experience—and flag outside issues that are impacting their academic success. Case in point: 42 percent of all students, and 50 percent of first-generation students, cite financial constraints as a top barrier to their success. This can include tuition but also living and other indirect expenses. Balancing outside work with coursework and mental health issues are other commonly cited challenges. Taken as a whole, the findings underscore the need for comprehensive wraparound supports and a focus on high-touch approaches in an ever more high-tech world.

About the Survey

Student Voice is an ongoing survey and reporting series that seeks to elevate the student perspective in institutional student success efforts and in broader conversations about college.

Look out for future reporting on the main annual survey of our 2025–26 Student cycle, Student Voice: Amplified. Future reports will cover cost of attendance, health and wellness, college involvement, career readiness, and the relationship of all those to students’ sense of success. And check out what students have already said about trust—including its relationship to affordability—and about how artificial intelligence is reshaping the college experience.

Some 5,065 students from 260 two- and four-year institutions, public and private nonprofit, responded to this main annual survey about student success, conducted in August. Explore the data from the academic life portion of the survey, captured by our survey partner Generation Lab, here. The margin of error is plus or minus 1 percentage point.

Here’s more on what respondents to our main annual Student Voice survey had to say about academic success.
1. Students across institution types rate their educational experience highly.
Some 80 percent of students rate the quality of their college education thus far as good (50 percent) or excellent (30 percent), compared to last year’s 73 percent of students who rated it good (46 percent) or excellent (27 percent). This is relatively consistent across student characteristics and institution types—though, like last year, private nonprofit institutions have a slight edge over public ones, especially in terms of perceived excellence: In 2025, 47 percent of private nonprofit students rate their education excellent versus 27 percent of public institution students. This can’t be explained by two-year institutions being included in the public category, as community college students are slightly more likely than four-year students to describe their education as excellent (32 percent versus 29 percent, respectively). On community college excellence, one recent analysis by the Burning Glass Institute found that two-year institutions have dramatically improved their completion rates in recent years due in part to a concerted student success effort.

What about four-year college excellence? The Student Voice survey didn’t define quality specifically, but existing data (including prior Student Voice data) shows that students value connections with faculty. And with private nonprofit institutions having lower average faculty-to-student ratios than publics, one possible explanation is that students at private nonprofits may have extra opportunities to connect with their professors. But as other recent analyses demonstrate, private nonprofit institutions, even highly selective ones, do not have a monopoly on delivering life-changing educational experiences for students. Nearly 500 institutions—including community colleges, public universities, religious colleges and specialized colleges—this year achieved a new “opportunity” designation from the Carnegie Classification of Institutions of Higher Education, for example, signifying both high levels of access and strong economic outcomes for students.

2. Students want fewer high-stakes exams and more relevant course content, indicating this would boost their academic success.

Like last year’s survey, the top classroom-based action that students say would boost their academic success is faculty members limiting high-stakes exams, such as those counting for 40 percent or more of a course grade: 45 percent of students say this would help. Also like last year, the No. 2 action from a longer list of options is professors better connecting what they teach in class to issues outside of class and/or students’ career interests (40 percent). In Inside Higher Ed’s 2025 Survey of College and University Chief Academic Officers, just 20 percent of provosts said their institution has encouraged faulty members to limit high-stakes exams. But artificial intelligence is forcing a broader campus-assessment reckoning—and how to engage students and authentically assess their learning are questions central to those ongoing conversations. Relatedly, 10 percent of Student Voice respondents say promoting AI literacy would most boost their academic success.

3. Most students know how and when to use AI for coursework, but there are knowledge gaps between groups.

Upward of eight in 10 students indicate they know how, when and whether to use generative AI for help with coursework. In 2024’s survey, the plurality of students said this was because their professors had addressed the issue in class. This year, the plurality (41 percent) attributes this knowledge to professors including policies in their syllabi (up from 29 percent last year).

Like last year, relatively few students credit a college- or universitywide policy or other information or training from the broader institution. Across higher education, many institutions have held off on adopting broad AI use policies, instead deferring to faculty autonomy and expertise: Just 14 percent of provosts in Inside Higher Ed’s survey said their institution has adopted comprehensive AI governance policies and/or an AI strategy—though more said it has adopted specific policies for academic integrity, teaching and/or research (45 percent).

While classroom-based approaches are clearly evolving, two-year Student Voice respondents report being unclear on how, when and whether to use AI for coursework at double the rate of four-year peers (20 percent versus 10 percent). Perhaps relatedly, community college provosts were most likely to report significant faculty resistance to AI on their campuses, by institution type, at 49 percent versus 38 percent over all. Another difference: 23 percent of adult learners (25 and older) report being unclear, compared to just 10 percent of 18- to 24-year-olds. Both of these gaps merit further research.

4. Students say their institution’s course delivery methods and scheduling fit their needs—with some caveats.

Asked to what extent their institution offers course delivery methods/modalities that meet their learning needs and schedules, about four in 10 students each say very well or somewhat well. Adult learners (50 percent), community college students (49 percent) and students working 30 or more hours per week (45 percent) are especially likely to say their college is meeting their needs here very well—evidence that many nontraditional learners are finding the flexibility they need to balance college with busy lives.

However, students who say they’ve seriously considered stopping out of college at some point are especially unlikely to say their college is serving them very well here (33 percent). Risk factors for stopping out are varied and complex. But this may be one more reason for institutions to prioritize flexible course options. On the other hand, 48 percent of students who have stopped out for a semester or more but then re-enrolled say they’re being very well served by their current institution in this way.

5. Students’ biggest reported barriers to academic success aren’t academic.

From a long list of possible challenges, students are most likely to say that financial constraints (such as tuition and living expenses), needing to work while attending college, and mental health issues are impeding their academic success. None of these is explicitly academic, underscoring the need for holistic supports in student success efforts. Adult learners (51 percent), students working 30 hours or more per week (52 percent), first-generation students (50 percent) and students who have previously stopped out of college (55 percent) all report financial constraints at elevated rates. Racial differences emerge, as well: Black (46 percent) and Hispanic (49 percent) students are more likely to flag financial constraints as a barrier to academic success than their white (38 percent) and Asian American and Pacific Islander (37 percent) peers.

On mental health, women (37 percent) and nonbinary students (64 percent, n=209) flag this as a barrier at higher rates than men (26 percent). Same for students who have seriously considered stopping out of college relative to those who have not: 41 percent versus 30 percent, respectively.

Some of these issues are interconnected, as well: Other research has found a relationship between basic needs insecurity and mental health challenges that is pronounced among specific student populations, including first-generation and LGBTQIA+ students. Another recent study by the National College Attainment Network found that a majority of two- and four-year colleges cost more than the average student can pay, sometimes by as much as $8,000 a year. And prior Student Voice surveys have found that students link affordability to both their academic performance and to trust in higher education.

6. Colleges are meeting students’ expectations for responding to changing needs and circumstances—with some exceptions.

With so many different factors influencing students’ academic success, how are colleges doing when it comes to responding to students’ needs and changing circumstances, such as with deadline extensions, crisis support and work or family accommodations? Seven in 10 students say their college or university is meeting (57 percent) or exceeding (12 percent) their expectations. Most of the remainder say their institution is falling slightly short of expectations. This is relatively consistent across student groups and institution types—though students who have seriously considered stopping out of college are more likely than those who haven’t to say their institution is falling at least slightly short of their expectations (33 percent versus 19 percent, respectively). This again underscores the importance of comprehensive student support systems.

The Connection Factor

While it’s clear that AI and other outside variables are reshaping the academic experience, one mitigating influence may be human connection.

Jack Baretz, a senior studying math and data science at the University of North Dakota, is currently working with peers to develop an AI-powered tool called Kned that can answer students’ and advisers’ basic academic advising questions (think course sequencing, availability and prerequisites). The idea isn’t to replace advisers but rather counteract high adviser caseloads and turnover and—most importantly—maximize students’ time with their adviser so it’s a meaningful interaction.

“There’s a lot of anxiety kids have at this point in their life, where it’s like, ‘I don’t know what I’m going to do next. What would be a good major to make sure I get a job? I don’t want to be jobless.’ Just those conversations—I think that’s where advisers are most effective and probably most content, helping people,” Baretz said.

From left: University of North Dakota students and advising chatbot collaborators Michael Gross, Owen Reilly and Jack Baretz.

Zoom

A prior Student Voice survey found that nearly half of students lack key academic guidance. In this year’s survey, 19 percent of students say channeling more resources to academic advising so they can get more help from their adviser would most boost their academic success. Some 28 percent say the same of new and/or clearer program maps and pathways.

This ethos extends to what Kned collaborator Michael Gross, a junior majoring in finance, said keeps him academically engaged: connection. His most motivating online classes, for example, have had breakout rooms for peer-to-peer discussions. Why? “When you have more than one person working on something, you’re way more likely to contribute and do your best work on it, because there’s other people’s grades at stake, too,” he said. “It’s not just yours.”

Gross added, “One thing I would say is for institutions to encourage discussion on college campuses. The main thing that we’re kind of losing, especially with all this technology, is people are becoming so separated from each other. College is meant to be a place where you can engage your social skills and just learn about other people—because this is one of the last times you can be surrounded by so many people your age, and so many people from different walks of life with so many different ideas, too.”

To this point, 19 percent of Student Voice respondents cite social isolation or lack of belonging as a top barrier to their academic success. Tyton Partners’ 2025 “Time for Class” report also found a jump in both instructor and student preference for face-to-classes, “showing renewed demand for classroom connection.” In the same report, nearly half of instructors cited academic anxiety as a top concern among students, and students themselves reported low motivation and weak study habits as persistent barriers to learning.

Terry McGlynn, professor of biology at California State University, Dominguez Hills, and author The Chicago Guide to College Science Teaching, agreed that “learning is inherently a social endeavor.” And educators have for the past five years noticed “it’s a lot harder to get students to interact with one another and to show some vulnerability when experiencing intellectual growth.”

Many have attributed this to the effects of the pandemic, McGlynn said. But if higher education is now “heading into this era of AI in the classroom without reintegrating quality social interactions, I’m worried for us.”

He added, “I hope we develop approaches that bring people together rather than providing expectations that we work in isolation from one another.”

This independent editorial project is produced with the Generation Lab and supported by the Gates Foundation.
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September 26, 2025
New Report Finds Low Share of R&D Funds Goes to HBCUs

A new report from the Center for American Progress and the Thurgood Marshall College Fund shows that historically Black colleges and universities receive a disproportionately low percentage of federal research and development funding.

While HBCUs make up roughly 3 percent of all four-year higher ed institutions, they’ve received less than 3 percent of R&D funding since at least 2010, according to the report. In recent years, between 2018 and 2023, they were awarded less than 1 percent of R&D expenditures.

Some agencies have given HBCUs a relatively high proportion of R&D funding, including the Department of Education, the Small Business Administration and the Department of Agriculture, which has required allotments for land-grant HBCUs. But the two federal agencies that award the most R&D funding annually, the Department of Health and Human Services and the Department of Defense, have doled out especially low shares of those funds to HBCUs; in 2023, they awarded 0.54 percent and 0.40 percent, respectively. Meanwhile, 17 of the 43 federal agencies that supply research funding didn’t give HBCUs any R&D funds at all that year.

Sara Partridge, associate director of higher education policy at CAP and co-author of the report, said both Republicans and Democrats have sought to address inequities in R&D funding, but their efforts have been insufficient.

“In order to support these key drivers of scientific achievement and upward mobility, we need federal policymakers to commit to measurable benchmarks for the share of funds awarded to these institutions,” she said in a press release.

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September 26, 2025