Recently published research has found equity gaps in the impact of academic advising support on various student groups. While students from racial minorities are more likely to meet with an adviser compared to their white peers, they’re less likely to see improvements in their GPA or graduate on time.
The research points to a need for improved advising processes, not just in increasing access to and knowledge of academic advising, but in developing holistic student support programs, said lead author Hua-Yu Sebastian Cherng, vice dean for research and equity at New York University’s Steinhardt School of Culture, Education and Human Development.
The background: Academic advising is a critical part of student retention and progression, but not every student receives the support. A 2023 survey by Tyton Partners found one-third of student respondents were not aware of academic advising on campus, despite 98 percent of college employees saying the resource was available to their students.
Similarly, a spring 2023 survey by Inside Higher Ed and College Pulse found, when asked what types of assistance students had received during academic advising, 8 percent of students said they had received no assistance since starting college. Additionally, 5 percent of respondents said they had never met with an academic adviser. Twenty-three percent of respondents said they have to set up meetings with an academic adviser if they’d like to meet, and 10 percent of all respondents said it was difficult to get an appointment with their academic adviser.
The study: Hua-Yu’s study evaluated data from a large public research institution (total enrollment of 80,000) between 2017 and 2021, considering students’ grades, graduation rates, demographics and the number of appointments made with advisers.
To ensure relevant comparisons, researchers matched students in the same school or academic program because advising requirements and processes varied by school, Hua-Yu said.
Across the university, nonwhite and international student groups met with advisers more frequently than white domestic students, disrupting commonly held notions about who is aware of and using services on college campuses, Hua-Yu said.
But the impact of advising was not affected by the frequency of appointments. Rather, despite meeting with advisers less frequently than minoritized students, white students were more likely to have higher GPAs compared to their white peers who didn’t meet with an adviser. White students’ frequency of meeting with an adviser also correlated with their graduation rates, the only racial or ethnic group that saw benefits in this way.
“This is really damning evidence that advising is not doing what it’s supposed to be doing,” Hua-Yu said.
Even among students with undeclared majors, where this institution felt it had a gold standard of advising supports and resources, data showed similar patterns: White students had better outcomes after meeting with advisers, despite their nonwhite peers having more meetings.
Continuing-generation students were more likely to see benefits from advising appointments, compared to their first-generation peers, and low-income students who met with an adviser had slightly higher graduation rates compared to their higher-income classmates.
The why: Hua-Yu theorizes that institutional messaging encouraging students to take advantage of advising could have been effective, resulting in more students having appointments with their advisers. But if marginalized students have complex concerns or are looking for advice on which path to choose, they are more likely to walk away from appointments without all the information they need or feeling like they don’t belong.
A 2024 Student Voice survey by Inside Higher Ed and Generation Lab found 75 percent of students said they had at least some trust in academic advisers on campus; 20 percent said they didn’t have much trust in them.
First-generation students were 7 percent less likely to meet with an adviser and less likely to graduate, compared to their continuing generation peers, the IHE survey found.
According to Hua-Yu, continuing-generation students are less likely to seek advice on changing their major when talking to staff, compared to their first-generation peers, because they have other support systems that can offer that insight. Instead, they’re using advising appointments to address logistical and bureaucratic impediments to reaching their goals, he noted.
Building better: The findings, Hua-Yu emphasized, do not fault advisers but rather underline concerns with academic advising structures and staffing issues at colleges and universities across the country. A 2024 report by Tyton Partners found high caseloads and adviser burnout and turnover are some of the top challenges for the field.
Advisers have caseloads as high as 400 students, which can limit their ability to engage with students intentionally and address their concerns at a deeper level, Hua-Yu said. Instead, leaders at institutions should recognize that quality advising can make a substantial difference in student outcomes and, in turn, advocate for resources and support to improve advising experiences.
Hua-Yu called for more training for advisers on how to work with students in a specific program of study, as well as with a variety of student identities. Academic advisers cannot become social workers or mental health professionals, but improving how advisers are onboarded and supported can make substantial differences, Hua-Yu said.
Advisers can also be given a set of questions to encourage more meaningful relationships with students during advising appointments, such as asking about students’ lives, their goals and their support systems.
What’s next: Using the same data set, Hua-Yu and his team plan to investigate the use of flags or kudos within the advising system to see how early intervention could affect student success.
The researchers are also exploring the role of gender on advising supports; initial results show white male students are less likely to engage in advising compared to other student groups.
Incidentally, the data set covers a period of remote instruction during the COVID-19 pandemic, so Hua-Yu and his team are exploring shocks to advising processes and supports after spring 2020. So far, researchers noted there were more advising meetings taking place, just remotely, and these advising appointment levels remained higher than pre-pandemic.
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