Tag: Higher

This post is one of many, related to my participation in  Harold Jarche’s Personal Knowledge Mastery workshop.

As we round down our time in the PKMastery workshop, I’m now presented with a topic that is both familiar, yet still incredibly challenging for me: systems thinking. One of the best books I read in my MA was The Fifth Discipline: The Art & Practice of the Learning Organization. I discovered that I didn’t have a digital copy (where I like to keep highlights) and was fortunate to find it on sale for $1.99, plus a digital credit that made it “free”.

The key dimensions of the disciplines of the learning organization are listed by Senge in the introduction:

• Systems thinking: He describes here how rain happens, with a bunch of different events that happen across distance, time, and space, yet: “… they are all connected within the same pattern. Each has an influence on the rest, an influence that is usually hidden from view. You can only understand the system of a rainstorm by contemplating the whole, not any individual part of the pattern.” We use systems thinking to be more effective at seeing the full picture and associated patterns, as well as to find ways to facilitate change.
• Personal mastery: Senge distinguishes the multiple meanings of the word mastery. Yes, it can mean dominance over another, yet can also have to do with proficiency. He defines personal mastery as, “…the discipline of continually clarifying and deepening our personal vision, of focusing our energies, of developing patience, and of seeing reality objectively.”
• Mental models: These baked in assumptions, over-generalized beliefs impact how we understand and explain what happens and the actions we take as a result of those paradigms.
• Building shared vision: Organizations that achieve great things do so through leadership capacity at developing a shared perspective on where the organization is headed. Senge describes: “When there is a genuine vision (as opposed to the all-too-familiar “vision statement”), people excel and learn, not because they are told to, but because they want to.”
• Team learning: Senge encourages us to look to the Greeks’ practice of dialog vs discussion. When we are in dialog, our ideas are free-flowing and we can build a capacity to suspend our assumptions and actually think together. In contrast, the word discussion has ties with word like “percussion” and “concussion” and the idea of competitive ideation can take place.

Senge describes how the fifth discipline is systems thinking, because it weaves together the other disciplines toward intentional transformation. When we can visualize something better, we can understand it more effectively, as Jarche illustrates in a story about when NASA first released a picture of the earth, taken from space. He writes how:

There are many ways to use visualization to understand data better. The real value of big data is using it to ask better questions. Visualization can be a conversation accelerator.

Taking existing systems and using visualization to surface the ways the various parts of the system shape the other parts is vital in increasing our individual and collective abilities to learn.

What Holds Us Back From Being a Learning Organization

In chapter two, Senge writes about what he calls organizational learning disabilities. I’m not sure he communicates in such a way to support more of an asset-based framework for disability that many of us have become familiar with today. But I still want to list and describe them here, as this was my biggest takeaway from the book, reading it more than twenty years ago.

1. “I am my position”

“When asked what they do for a living, most people describe the tasks they perform every day, not the purpose of the greater enterprise in which they take part. Most see themselves within a system over which they have little or no influence. They do their job, put in their time, and try to cope with the forces outside of their control. Consequently, they tend to see their responsibilities as limited to the boundaries of their position.”

2. “The enemy is out there”

“When we focus only on our position, we do not see how our own actions extend beyond the boundary of that position. When those actions have consequences that come back to hurt us, we misperceive these new problems as externally caused. Like the person being chased by his own shadow, we cannot seem to shake them.”

3. The illusion of taking charge

“All too often, proactiveness is reactiveness in disguise… True proactiveness comes from seeing how we contribute to our own problems. It is a. product of our way of thinking, not our emotional state.”

4. The fixation on events

Senge describes how we evolved out of societies where people had to be focused on events to survive, like watching for the saber-toothed tiger to show up and be able to respond immediately.

“Generative learning cannot be sustained in an organization if people’s thinking is dominated by short-term events. If we focus on events, the best we can ever do is predict an event before it happens so that we can react optimally. But we cannot learn to create.”

5. The parable of the boiled frog

“Learning to see slow, gradual processes requires slowing down our frenetic pace and paying attention to the subtle as well as the dramatic… The problem is our minds are so locked in one frequency, it’s as if we can only see at 78 rpm; we can’t see anything at 33-1/3. We will not avoid the fate of the frog until we learn to slow down and see the gradual processes that often pose the greatest threats.”

Remember that this is meant to be a metaphor to help us explain this phenomenon. No frogs were harmed in sharing this boiling frog apologue.

6. The delusion of learning from experience

“Herein lies the core learning dilemma that confronts organizations: we learn best from experience but we never directly experience the consequences of many of our most important decisions. The most critical decisions made in organizations have systemwide consequences that stretch over years or decades.”

7. The myth of the management team

“All too often, teams in business tend to spend their time fighting for turf, avoiding anything that will make them look bad personally, and pretending that everyone is behind the team’s collective strategy—maintaining the appearance of a cohesive team. To keep up the image, they seek to squelch disagreement; people with serious reservations avoid stating them publicly, and joint decisions are watered-down compromises reflecting what everyone can live with, or else reflecting one person’s view foisted on the group. If there is disagreement, it’s usually expressed in a manner that lays blame, polarizes opinion, and fails to reveal the underlying differences in assumptions and experience in a way that the team as a whole could learn from.”

Senge goes on to describe what Chris Argyris from Harvard calls “skilled incompetence” (gift, non-paywalled article from HBR)- groups of individuals who get super good at making sure to prevent themselves from actually learning. Since we’re talking frogs a lot in this series of PKM posts, I can’t help but bring up another illustrative story having to do with skilled incompetence.

The cartoon character Michigan J Frog would only dance and sing when the man who found him was alone. Any time that someone else entered the picture, the frog just sat there, making normal frog noises. Here’s a look at his antics:

Looks to me like skilled incompetence and also some seriously skilled frog theatrics (but only when no one is looking).

What Comes Next

The next part of The Fifth Discipline is something Senge calls “the beer game.” It is a memorable look at what happens when we are unable to see the entire system, but only one part of it. Let’s just say there’s a supposed shortage of beer, and then lots and lots of beer. But you should read it, as I’m nowhere capturing the marvelous metaphor that is the beer game.

Readers are also instructed how to map systems in this book, though it is a practice that I never mastered. Jarche links to Tools for Systems Thinkers: Systems Mapping, by Leyia Acaroglu. which gives a great introduction and series of maps to use to explore complex ideas. Acaroglu illustrates their value by describing:

As a practicing creative change-maker, I use systems mapping tools like this all the time when I want to identify the divergent parts of the problem set and find unique areas in which to develop interventions. I also use them to gain clarity in complexity, and find it especially useful when working in teams or collaborating because it puts everyone on the same page.

I pretty much want to take every class that Levia and her team have available on the Unschool of Disruptive Design site. I’m also thinking I had better settle myself down a bit and wrap up this PKMastery course before biting off anything more. That, plus a couple of big conferences coming up I still need to prepare for…