Tag: Institutions

  • WEEKEND READING: Fraud risk and the failure to prevent fraud offence: what UK higher education institutions need to consider

    WEEKEND READING: Fraud risk and the failure to prevent fraud offence: what UK higher education institutions need to consider

    Join HEPI and Huron for a webinar 1pm-2pm Tuesday 10 February examining how mergers, acquisitions and shared services can support financial sustainability in higher education. Bringing together a panel of speakers, the session will explore different merger models, lessons from the US and schools sectors, and the leadership and planning required to make collaboration work in practice. Discover our speakers and sign up now.

    This blog was kindly authored by Dr Rasha Kassem, Senior lecturer and Fraud Research Group (FRG) leader and Stuart Wills, Head of Risk and Assurance and FRG member. Both of Aston University.

    UK higher education has rarely been viewed through the lens of corporate fraud risk. Universities are widely perceived as public-spirited institutions, driven by educational and societal missions rather than commercial gain. Yet the introduction of the failure to prevent fraud offence under the Economic Crime and Corporate Transparency Act (ECCTA) challenges this assumption. For the first time, large higher education institutions may face criminal liability not because senior leaders authorised wrongdoing, but because organisational systems failed to prevent it.

    This change raises important questions for the sector. How exposed are universities to the new offence? Do prevailing governance arrangements and control environments reflect the reality of modern higher education operating models? And what might ‘reasonable prevention’ look like in institutions characterised by academic autonomy, devolved authority and increasing commercial activity?

    This blog explores how the offence applies to higher education institutions, why universities may face particular exposure, the types of fraud risk that warrant attention, and what ‘reasonable procedures’ might look like in a university context.

    Does the offence apply to higher education institutions?

    The failure to prevent fraud offence applies to large organisations in any sector that meet at least two of the following thresholds: more than 250 employees, turnover exceeding £36 million, or assets above £18 million. Many UK universities meet these criteria comfortably.

    The legislation does not exempt charities, statutory bodies or non-commercial entities. Legal form is therefore less relevant than organisational scale and structure. Liability arises where fraud is committed by an associated person – including employees, agents, contractors, subsidiaries or others performing services for the organisation – and where the fraud was intended to benefit the organisation or its clients.

    For universities, this definition captures a wide range of relationships, from recruitment agents and research collaborators to spin-out companies and overseas partners.

    Why universities should not assume low fraud risk

    Universities have often been regarded – and have often regarded themselves – as operating in environments where trust, professional norms and shared values reduce the likelihood of fraud. While these characteristics are central to the sector’s identity, they may also contribute to an underestimation of fraud risk.

    The failure to prevent fraud offence does not assess organisational culture or intent. Instead, it focuses on whether fraud risks were foreseeable and whether proportionate systems were in place to address them. Reliance on institutional ethos alone, without demonstrable prevention frameworks, is unlikely to provide a sustainable defence.

    Changing operating models and increased exposure

    Over recent decades, the operating model of UK higher education has evolved significantly. While income from home undergraduate students has historically been centralised and relatively low risk, universities have increasingly diversified into international recruitment, franchised delivery, overseas campuses, commercial subsidiaries and asset-based income generation. These activities often involve third parties, delegated authority and cross-border operations, raising questions about how fraud risk is managed and oversight exercised.

    As universities expand into these areas, the number of associated persons capable of triggering liability under ECCTA increases, as does the challenge of evidencing effective control.

    Structural features that heighten risk

    Universities typically operate with devolved governance structures, significant academic autonomy and dispersed decision-making. Authority may be shared across faculties, research centres, professional services and overseas operations, creating challenges for consistent oversight.

    At the same time, financial pressures have intensified. A prolonged period of stagnant tuition fees, rising costs and increased competition has led many institutions to pursue diversification and cost-containment strategies at pace. These conditions may increase the motivation, rationalisation, and opportunity for fraud, particularly where control environments have not evolved alongside institutional complexity.

    Under the failure to prevent fraud offence, the absence of senior leadership knowledge does not, in itself, determine liability. Instead, attention is likely to focus on whether governance arrangements and systems were adequate given the organisation’s structure and activities.

    Fraud risks that warrant attention

    No organisation is immune from fraud risk, and higher education is no exception. While vice-chancellors are formally accountable for institutional oversight, and heads of department and school play a key role in reporting risks upward, visibility in practice depends on how effectively information is identified, aggregated and escalated through the organisation. In universities and other non-profit settings, strong cultures of trust, devolved decision-making and uneven awareness of financial fraud risk can lead to underestimation of exposure at multiple levels, resulting in fragmented oversight and allowing misconduct or misrepresentation to go undetected. Areas that may warrant particular attention include:

    • Research funding and grants, including misrepresentation in applications, misuse of restricted funds or inaccurate reporting of costs and outputs.
    • Student recruitment and admissions, particularly in international markets and where commission-based agents are involved.
    • Academic integrity, performance and outcomes data
      Fraud risk may arise where known weaknesses in academic integrity or assessment assurance are not addressed and grades or outcomes are relied upon in marketing, league table submissions or regulatory reporting. Continued presentation of such data as robust despite known limitations may amount to fraud by false representation.
    • Research integrity and external representations
      Fraud risk may arise where unreliable or falsified research data is relied upon in grant applications, funder reporting or external communications for institutional benefit, raising questions about whether reasonable preventive steps were in place.
    • Third-party relationships, such as franchise partners, contractors and collaborators performing services on behalf of the university.
    • Subsidiaries, spinouts and joint ventures, where oversight arrangements may be less mature than in core institutional activities.
    • Procurement and payroll, where weak controls or excessive delegated authority may expose wider governance issues.

    Control maturity and historic assumptions

    Many universities have invested heavily in controls designed to prevent academic misconduct, reflecting the core risks of a traditionally education-focused operating model. By contrast, financial and commercial control environments – particularly in areas such as procurement, partner management and subsidiary oversight – have often developed more slowly.

    As universities pursue growth through commercialisation and internationalisation, control frameworks that were adequate in more stable environments may be difficult to defend. Under ECCTA, historic assumptions about low fraud risk will carry limited weight if systems have not evolved in line with institutional activity.

    What ‘reasonable procedures’ might look like for universities

    The Act provides a defence where an organisation can demonstrate that it had reasonable procedures in place to prevent fraud. This is not a checklist exercise. For universities, reasonable procedures are likely to be context-specific and proportionate to institutional complexity and risk profile.

    Key considerations may include clear ownership of fraud risk at governing body and senior management level; targeted fraud risk assessments that go beyond generic risk registers; gap analysis to identify where existing controls may no longer align with current activities; systematic identification of associated persons whose actions could expose the institution; and proportionate anti-fraud training to raise awareness among staff and students of fraud risk, reporting routes and expectations. Particular attention may be warranted in higher-risk areas such as international recruitment, research funding, third-party partnerships and subsidiary operations.

    For governing bodies and senior leaders, the offence reframes fraud risk as a matter of institutional accountability and public trust, rather than solely an operational or legal concern. Courts and prosecutors are unlikely to be persuaded by policy statements alone; what will matter is whether procedures were implemented, monitored and reviewed in practice, and whether effective challenge and escalation were evident. A more detailed analysis of the failure to prevent fraud offence, including its legislative background and broader application beyond higher education, is discussed in a separate article published in the Fraud Magazine.

    Conclusion

    The failure to prevent fraud offence represents a significant development for UK higher education. It shifts attention away from individual intent at senior levels and towards the adequacy of systems, governance and oversight across increasingly complex institutions.

    Universities may not see themselves as typical targets for fraud legislation, yet their scale, diversity of activity and reliance on third parties place many firmly within scope. Whether the offence leads to substantive change across the sector, or simply prompts a reassessment of institutional risk tolerance, will depend on how universities understand and respond to their responsibilities under this new framework. Nevertheless, the significance of the offence lies not in legal compliance alone, but in what it reveals about institutional resilience. Unaddressed fraud risk threatens reputation, public trust and the individuals – staff, students and partners – who depend on universities to act with integrity. Seen in this light, the offence is less a legal imposition than a prompt to reflect on how well institutions protect the systems, values and people that underpin their mission.

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  • Redefining Resilience: A Financial Wake-Up Call for Independent Institutions

    Redefining Resilience: A Financial Wake-Up Call for Independent Institutions

    For many independent colleges, the notion of “resilience” has long conjured images of tradition, legacy, and steadfast leadership. But in 2026, that definition is due for a rewrite.

    At this year’s CIC Presidents Institute, I joined a powerful workshop alongside fellow higher ed leaders and strategists to confront a hard truth: the pressures facing small and mid-sized private institutions are no longer theoretical. They’re here, and they’re intensifying.

    It’s time to meet this moment not with tweaks around the edges, but with bold, informed action.

    A financial picture that’s tough to ignore

    Paul Friga, a trusted strategist in higher ed finance, shared a sobering overview of the economic reality. Consider just a few of the trends:

    • Undergraduate enrollment remains 15% below 2010 levels, despite a modest recent bump primarily driven by community colleges.
    • The sector has added more capacity than it can fill, resulting in an estimated 3–5 million excess seats, and an annual cost of up to $50 billion to maintain them.
    • Independent institutions with under 5,000 students are among the most vulnerable, with many operating in a “danger zone” marked by financial fragility.

    Meanwhile, legacy cost structures, declining demographics, and fragmented strategies are making it harder for leaders to balance the books, let alone invest in the future.

    Single solutions won’t save us

    What’s clear from the data — and from conversations with dozens of presidents — is that no one lever alone will restore financial sustainability. Not another round of cost-cutting. Not a new marketing campaign. Not even a promising program launch.

    Real resilience requires coordinated action across three interconnected dimensions:

    • Revenue growth, rooted in programs that align with workforce demand and nontraditional learner needs.
    • Cost optimization, through more efficient tech systems, staffing structures, and academic portfolios.
    • Execution discipline, ensuring initiatives are prioritized, resourced, and tracked with the right accountability frameworks.

    Together, these dimensions form a practical roadmap, and they align closely with what we’ve seen in our work with institutions across the country. Those that adopt a multi-lever approach are better positioned to move beyond crisis response and build a more sustainable, mission-aligned future.

    What independent institutions must do now

    During our session, I spoke about how Collegis partners are navigating these challenges with clarity and purpose. Institutions that are making meaningful progress are focusing on a set of clear, coordinated actions:

    • Build transparency and alignment. Sharing financial and enrollment realities across campus fosters a culture of shared responsibility. When faculty and staff understand the stakes, they become part of the solution.
    • Use faster financial signals to guide decisions. Tracking indicators like net tuition revenue, tuition discount rate drift, retention risk by term, and cost per student on a monthly basis equips leaders to act quickly — protecting 1 to 3 percent of net revenue.
    • Prioritize based on ROI. Reassess low-enrolled courses, identify programs with strong demand and sustainable margins, and shift resources accordingly. Transparent, data-informed decisions strengthen both financial health and mission delivery.
    • Simplify the student experience. Complexity increases both expense and attrition. Streamlining high-friction processes, reducing redundant technologies, and eliminating manual workarounds can save $500 to $1,500 per student and improve retention.
    • Assign ownership for retention. Student success requires more than good intentions. Giving executive-level leaders visibility into open student issues, resolution timelines, and effective intervention can lead to retention gains of 2 to 3 percent.
    • Eliminate overlap and inefficiency. Marketing and enrollment operations often reveal duplication and misalignment. Consolidating efforts and focusing on conversion can yield higher impact at lower cost.
    • Start small and move fast. Institutions that limit focus to a few initiatives with clear ownership drive early wins and build lasting momentum.
    • Choose the right partner. Independent colleges don’t have to go it alone. Strategic partners bring the scale, data infrastructure, and experience to accelerate transformation without sacrificing institutional identity — and can help reduce fixed costs by 5 to 10 percent or more.

    Resilience requires reinvention, not routine

    True resilience isn’t about weathering storms using the same tools and tactics. It means rethinking how we operate, how we lead, and where we invest. That shift must be driven by urgency and clarity.

    Independent institutions have always played a transformative role in higher education. To continue that legacy, leaders need a new approach. The greatest risk now is standing still.

    Those willing to rethink, realign, and act with purpose won’t just survive — they’ll help shape a stronger, more sustainable future while still protecting their mission.

    Innovation Starts Here

    Higher ed is evolving — don’t get left behind. Explore how Collegis can help your institution thrive.

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  • The Retention Disconnect: What Adult Learners Need — and What Institutions Miss

    The Retention Disconnect: What Adult Learners Need — and What Institutions Miss

    New research from UPCEA and Collegis Education reveals a growing misalignment between how institutions approach retention and what adult learners actually need to succeed. While many institutions are investing in retention, strategies still over-rely on structured oversight and under-deliver on the flexibility, visibility, and autonomy adult online learners say they need most.

    The Retention Disconnect: What Adult Learners Need and What Institutions Miss
    Wednesday, February 11
    1:00 pm ET / 12:00 pm CT 

    Join Dr. Tracy Chapman, Chief Academic Officer at Collegis Education, and Emily West, Senior Market Research Analyst at UPCEA, as they break down key findings from the national survey and explore how institutions can realign support strategies to improve outcomes, protect revenue, and meet adult learners where they are.

    Expert Speakers

    Dr. Tracy Chapman

    Chief Academic Officer

    Collegis Education

    Emily West Headshot

    Emily West

    Senior Market Research Analyst

    UPCEA

    What you’ll learn: 

    • Why nearly half of institutional leaders can’t report their online retention rate — and why that matters
    • The disconnect between staff-led interventions and student-preferred tools like dashboards and self-service
    • How to shift from compliance-based models to empowerment-driven support
    • The importance of segmentation based on life stage, not just demographics
    • Three strategic shifts institutions can act on now

    Who should attend:

    This session is ideal for higher ed leaders focused on student success, enrollment, and retention strategy, including:

    • Academic leadership (CAOs, provosts)
    • Enrollment and student affairs leaders
    • Online and adult learner program managers
    • Institutional researchers and data strategists
    • IT decision-makers
    • Presidents, CFOs, and strategic planning teams

    If you’re working to improve outcomes for adult online learners or reduce attrition, this webinar is for you.

    Complete the form on the top right to reserve your spot. We look forward to seeing you on Wednesday, February 11. 

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  • WEEKEND READING: LSST gave me a second chance: policy should protect, not penalise institutions like it

    WEEKEND READING: LSST gave me a second chance: policy should protect, not penalise institutions like it

    This blog was kindly authored by Ahmed Al-Athwari, PGCert Student and Academic Support Tutor employed at the London School of Science and Technology (LSST).

    My name is Ahmed Al-Athwari. I was born in Yemen and raised amid hardship, eventually graduating from Sana’a University with a degree in Oceanography and Environmental Science.

    My life changed dramatically in December 1999 when I was forced to flee Yemen. I found myself in a refugee camp in the Netherlands, starting from scratch in a new country, with a new culture and language. Rebuilding my life was not easy, but I succeeded, securing a job with the city council in Heerlen.

    In 2012, family reasons brought me to the UK, and once more, I had to adapt to a different culture and environment, starting over.

    While living in the Netherlands in 2006, I tried to enrol in an MSc programme. My application to the University was rejected due to limited experience in environmental issues and language requirements. I was advised to start with a BSc, but this application also failed because, at the time, the system didn’t allow students over 30 to access government loans. My dream of higher education, to fulfil the promise I made to myself and make my family in Yemen, and later my children, proud, never left me.

    After moving to the UK, I continued my quest. In 2013, I visited Birmingham City University and contacted several higher education providers to explore MSc opportunities in Environmental Sustainability Engineering. In 2016, I finally received an offer. However, at the first meeting, my application was rejected again, citing the long gap since I completed my BSc in Yemen. That was the moment I almost gave up, truly believing the obstacles were insurmountable. It was a moment of certainty that the train had truly passed, and any hope that I would get a second chance to correct the course of my life, which circumstances beyond my control had diverted, vanished.

    I still remember September 2019 vividly; I felt as if I were standing on a platform at dusk as the last train approached. My English was uncertain. I was an older student, grey-haired and full of doubt, wondering if it was too late to begin again.

    Then, the London School of Science and Technology (LSST) opened the door. What changed everything was the opportunity to study through a franchised programme: Buckinghamshire New University (BNU) offered its degree through a partnership, with BNU as the lead provider and LSST as the local delivery partner. Had recent proposals to restrict franchising been in place, that pathway might not have existed. This highlights why policy matters. Franchised provision is often portrayed as a risk; however, my experience suggests the opposite. When a university designs a rigorous curriculum and assures academic quality, and a dedicated local partner delivers responsive support, the model can widen participation and deliver strong outcomes.

    From the very first week, I felt seen. Study-skills sessions were strategic, showing me that progress is a process, not a miracle. I learned to draft summaries, write in focused bursts, and seek feedback early. By my second year, I could argue a point, speak without freezing, and write with purpose.

    Returning to education later in life is not the same as going straight from school to university. It means entering a classroom after years away, carrying not just books but a whole life, work, bills, family, and responsibilities that don’t pause for a 9am seminar. I studied on buses, revised in corridors, and wrote essays between school drop-offs. Some weeks were woven from early mornings and late nights, as sleep was traded for progress.

    Back in Yemen, the conflict that began in 1994 has only worsened. Family emergencies don’t wait for exam schedules. Calls come at difficult hours. News from home can drain your focus in an instant. In that context, studying is not just an academic pursuit; it is an act of hope.

    I chose LSST because it offered access with ambition. The message was clear: if you are willing to work, we are eager to help. I was not looking for easy; I was looking for possible.

    I was not seeking the prestige or amenities of a traditional campus. I needed a campus culture that understood mature students, commuters, and migrants, one that offered affordability, flexibility, and personalised support. Had regulation squeezed out providers like LSST, many students, especially those returning to education, would face far fewer choices.

    The support at LSST was practical and visible, comprising one-to-one academic advice, workshops on academic skills, access to librarians and digital resources, quiet study spaces, and well-being support when life outside the classroom became overwhelming. Encouragement was not sentimental; it was momentum. Gradually, the platform’s feeling faded. I was no longer chasing the train; I was on it.

    Through this route, I completed a BA (Hons) in Business Management with BNU via LSST, then progressed to an MSc in International Business Management at the University of West London. I am now completing a PGCert while preparing for my PhD. The habits I developed outlining, redrafting, critical reading, referencing did more than help me pass assignments; they sharpened my voice. The clarity that earned praise reflects a more profound truth: well-governed franchise partnerships can combine access with quality. The HEPI report “What Is Wrong with Franchise Provision?” explores perceived risks and argues for robust oversight, reporting, and governance to ensure these benefits are realised.

    In 2023 I won first prize for an essay on the Metaverse, which was praised by the Tony Blair Institute for Global Change and CNN for its clarity and narrative flow. The essay competition was organised by LSST.

    I often wonder what my journey would have looked like without LSST. Honestly, I might still be on that platform, promising myself “next term,” studying alone after long days, writing without a reader, working without a mentor. I would have continued caring and staying busy, but I missed the compound effect of structure, feedback, community, and belief. Franchised provision is not a loophole; it is a lifeline.

    Later, I became a Student Ambassador and then a Students’ Union Coordinator, roles that helped new cohorts feel they belonged and allowed me to work with staff to improve the student experience. As an Academic Support, I help students turn feedback into meaningful change.

    This pathway, from hesitant mature entrant to aspiring lecturer, was made possible by a policy environment that allowed universities to franchise degrees through trusted partners. Recent regulatory proposals risk painting those partnerships as inherently problematic. However, my experience suggests something different: the right approach is not to strangle the model, but to strengthen it, ensuring quality while maintaining open access.

    If you are coming from a non-traditional route, returning after years away, balancing work or caring responsibilities, or studying across borders, know this: you do not need a perfect start. You need the right place, steady habits, and people who will back you.

    Higher education policy should also consider this. If regulation makes it harder for providers like LSST to operate, the students who lose out will be those who most need a second chance. The focus should be on transparent quality assurance, risk-based oversight, and supportive partnerships between lead and delivery partners, not on discouraging the model altogether.

    Studying at LSST not only gave me degrees; it gave me resilience, confidence, and the belief that nothing is easy, but everything is possible. With the encouragement of my former professors, now my colleagues, I am currently preparing to submit a doctoral proposal.

    I began all this on a platform at dusk, afraid the last train would leave without me. It did not. I got on, learned the rhythm, and kept moving. Policy should keep that train running for others.

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  • Changes to TEF risk institutions choosing between continuous improvement or compliance

    Changes to TEF risk institutions choosing between continuous improvement or compliance

    With the deadline for the Office for Students’ consultation on quality and standards fast approaching, the sector is staring down the barrel of a high-stakes new reality.

    In this proposed world, a Bronze award is no longer just a rating; it is a compliance warning. While Gold providers may enjoy a five-year cycle, the underlying machinery proposes something far more demanding: the replacement of the fixed cycle with continuous data monitoring, where a dip in indicators can trigger immediate regulatory intervention.

    To understand the implications of this shift, we need to adopt the lens of Janus – the god of transitions. By looking back at the lessons of the 2023 exercise, we can better evaluate the structural risks of the regulatory cycle looming ahead.

    The evidence from the three major sector evaluations of the 2023 exercise – Office for Students’ commissioned IFF research, QAA and Advance HE – suggests that we are at a tipping point. The question is whether the new framework will drive continuous improvement or simply enforce continuous compliance.

    The paradox of context

    TEF 2023 was defined by a fundamental structural tension: the clash between the regulator’s need for sector-wide consistency and the provider’s need to articulate institutional nuance.

    The lesson from 2023 was clear. Success didn’t come from generic excellence; it came from proving that practices were “embedded” in a way that served a specific student demographic. In fact, QAA analysis shows the word ‘embedded’ appeared over 500 times in panel statements. High-performing institutions proved that their support wasn’t optional but structurally woven into the curriculum because their student intake required it.

    But this nuance comes at a heavy price. If you demand a highly individualised narrative to justify your metrics, you dramatically increase the administrative labour required to produce it. This reliance on narrative also creates a profound equity issue. The framework risks favouring institutions with the resources to craft polished, professionalised narratives over those taking actual risks on widening participation.

    Furthermore, for smaller and specialist providers, the ‘paradox of context’ is statistical, not just narrative. We must recognise the extreme volatility of data for small cohorts, where a single student’s outcome can drastically skew statistics. If the regulator relies heavily on data integration, we risk a system that mistakes statistical noise for institutional failure.

    The compliance trap

    The IFF Research evaluation confirmed that the single biggest obstacle for providers in TEF 2023 was staff capacity and time. This burden didn’t just burn out staff; it may have distorted the student voice it was meant to amplify. While the student submission is intended to add texture to the metrics, the sheer scale of the task drove standardisation. The IFF report highlights that providers struggled to ensure student engagement was adequate due to time constraints. The unintended consequence is clear: instead of messy, authentic co-creation, the burden risks creating a system where providers rely on aggregating generic survey data just to “manage” the student voice efficiently.

    The stakes are raised further by the proposed mechanism for calculating overall ratings. The consultation proposes a rule-based approach where the Overall Rating is automatically determined by the lowest of the two aspect ratings. This removes necessary judgement from the process, but the consequences are more than just reputational. With proposals to limit student number growth for Bronze providers and potential links to fee limits, the sector fears a ‘downward spiral.’ If a provider meets the baseline quality standards (Condition B3) but is branded Bronze, stripping them of the resources (through fee or growth limits) needed to invest in improvement creates a self-fulfilling prophecy of decline.

    From “project” to “department”

    This brings us to the most urgent risk of the proposed rolling cycle. If a single, periodic TEF submission required that level of resource to prove “embedding” what happens when the oversight becomes continuous?

    The structural shift here is profound. We are moving from TEF as a periodic “project” – something universities can surge resources for every four years – to TEF as a permanent “department”. This continuous oversight demands permanent, dedicated institutional infrastructure for quality evidencing. It translates the high cost of a periodic audit into the risk of an endless, resource-intensive audit. The danger is that we are not moving toward continuous improvement but toward continuous compliance.

    Furthermore, the proposed timeline creates a specific trap for those rated Bronze. The proposal suggests these providers be reassessed every three years. However, given the lag in HESA and Graduate Outcomes data, a provider could implement a strategic fix immediately, yet still be judged on ‘old’ data by the time the next three-year cycle arrives.

    Furthermore, three years is often insufficient for strategic changes to manifest in lagged data. This risks locking institutions into a cycle where they are constantly being assessed – and potentially penalised – without the necessary time to generate new data that reflects their improvements.

    Innovation lag

    Furthermore, this permanent bureaucracy is being built on a framework that is already struggling to keep pace with reality. There is a speed mismatch between regulation and innovation.

    Regulation moves at the pace of government; Artificial Intelligence moves at the pace of Moore’s Law. The QAA analysis noted that TEF 2023 submissions contained minimal reference to AI, simply because the submission process was too slow to capture the sector’s rapid pivot.

    If we lock ourselves into a rigid framework that rewards historical ‘embeddedness’, we risk punishing institutions that are pivoting quickly. Worse, the pressure for consistency may drive ‘curriculum conservatism’ – where universities centralise design to ensure safety, reducing the autonomy of academics to experiment.

    The path forward?

    So, how do providers survive the rolling cycle? The only viable response is strategy alignment.

    Universities must stop treating TEF as a separate exercise. Data collection can no longer be an audit panic; it must be integrated into business-as-usual strategic planning. Evidence gathering must become the byproduct of the strategic work we are already funded to do.

    But the regulator must move too. We need a system that acknowledges the ‘paradox of context’ – you cannot have perfect nuance and perfect statistical comparison simultaneously.

    As we submit our responses to the consultation, we must advocate for a regulatory philosophy that shifts from assurance (preventing failure) to enabling (fostering responsible experimentation). If the cost of the new cycle is the erosion of the resources needed for actual teaching, then the framework will have failed the very test of excellence it seeks to measure.

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  • Student engagement does not work if institutions are stuck in survival mode

    Student engagement does not work if institutions are stuck in survival mode

    The current state of UK higher education in 2025 is marked by an existential crisis, rather than merely a series of difficult challenges.

    This crisis comes from the inherent tension of attempting to operate a 20th century institutional model within the complex realities of the 21st century. This strain is exacerbated by complex socio-economic difficulties facing students, coupled with the immense pressures experienced by staff.

    A city under siege

    Conceptualising UK HE as a “city”, it becomes evident that while valuable as centres of learning, community and potential, this “city” is currently under siege and there is a “dragon at the gates”. The “dragon” represents a multifaceted array of contemporary pressures. These include, but are not limited to, funding reductions, evolving regulatory demands and the escalating cost-of-living crisis. Empirical research indicates that the cost-of-living crisis profoundly impacts students’ capacity for engagement.

    Furthermore, this “dragon” is continuously evolving. With the rapid ascent of artificial intelligence (AI) and the distinct characteristics of Gen Z learners representing two of its newest and most salient “heads”. While AI offers opportunities for personalised learning, simultaneously, it presents substantial challenges to academic integrity and carries the risk of augmenting student isolation if not balanced with human connection. Concurrently, Gen Z learners have learned a state of “continuous partial attention” through constant exposure to multiple information streams. This poses a unique challenge to pedagogical design.

    Defence, survival and the limits of future-proofing

    In response to these multifaceted challenges, the prevalent institutional instinct is to defend the city. This typically involves retreating behind existing structures, consolidating operations, centralising processes, tightening policies and intensifying reliance on familiar metrics such as Key Performance Indicators (KPIs), National Student Survey (NSS) action plans, attendance rates and overall survey scores.

    However, survival mode often means the sacrifice of genuine student engagement. This refers not to the easily quantifiable forms of engagement, but the relational, human dimension, wherein students develop a sense of belonging, perceive their contributions as meaningful and feel integrated into a valuable community. Research consistently demonstrates that this sense of belonging is paramount for psychological engagement and overall student success. Consequently, an exclusive focus on defending established practices, reliant on systemically imposed metrics, risks reinforcing barriers that actually impede connection, wellbeing and the institutional resilience that is critically needed.

    While the concept of “future-proofing” is often invoked, it is imperative to question the feasibility of achieving perfect preparedness against unknowable future contingencies.

    Attack strategies

    Given the limitations of a purely defensive stance, a different strategic orientation is warranted: a proactive “attack” on the challenges confronting HE. Genuine engagement should be reconceptualised not merely as a student characteristic, but as an institutional design choice. Institutions cannot expect students to arrive with pre-existing engagement; rather, they must actively design for it.

    This proactive engagement strategy aligns precisely with the University of Cumbria’s commitment to people, place, and partnerships. These themes are woven through the university’s new learning, teaching and assessment plan, providing a framework for institutional pedagogic transformation.

    Relationships as the bedrock of community

    The “citizens” of our HE “city” – students and staff – constitute its absolute bedrock. Strong relationships between these stakeholders are fundamental to fostering a resilient academic community. A critical institutional challenge lies in ensuring that existing systems, policies and workload models adequately support these vital connections. It is imperative to grant staff the requisite time, flexibility and recognition for their crucial relational work. This represents a shift in focus from a transactional interaction to a relationship-centric approach.

    Understanding the distinct experiences of diverse groups of students (e.g. apprentices, online learners and commuter students) is of critical importance for building meaningful and authentic engagement. Fundamentally, ensuring that students feel “seen, heard and valued” is a key determinant of psychological engagement and a prerequisite for all other forms of learning to take root.

    Designing for inclusive environments

    The concept of “place” encompasses the entire physical and digital environment of the HE institution. Belonging, rather than being an abstract sentiment, possesses a strong spatial and environmental dimension. For institutions like the University of Cumbria, intentional design of consistent environments that cultivate a sense of “This is my place” is paramount. An important tactic in this regard is to build belonging by design, particularly at critical transition points such as induction.

    This notion of “place” is particularly vital for commuter students, who often lack the built-in community afforded by residential halls. For this cohort, the physical campus serves as the primary site of their university experience. A critical assessment of their campus experience between scheduled classes is needed. Are institutional spaces designed to encourage students to remain, study and connect? When students choose to utilise them, these spaces facilitate spontaneous conversations, the formation of friendships, and the organic development of belonging.

    This kind of intentionality is required for digital learning environments. Are virtual learning environments (VLEs) merely content repositories, or are they designed as welcoming community hubs? The creation of inclusive, supportive environments – both physical and virtual – where students feel genuinely connected, is absolutely fundamental to effective engagement. Moreover, clear opportunities exist to strengthen recognition of how an individual’s sense of place can positively impact learning experiences primarily delivered online.

    Partnerships in fostering genuine student experiences

    The final pillar, “partnerships,” refers to the cultivation of alliances within the HE “city”. While “student voice” is frequently championed, research strongly indicates a necessity to move beyond mere collection of voice towards fostering genuine student influence and co-creation. The distinction is crucial: “student voice” may involve an end-of-module survey, whereas “student influence” entails inviting students to co-design assessment questions for subsequent iterations of that module.

    The University of Cumbria’s recent consistent module evaluation approach serves as an exemplary model. Achieving a 34.2% response rate in the first semester of 2024/25, which exceeds sector averages, and, critically, delivering 100% “closing the loop” reports to students, demonstrates a commitment to acknowledging and acting upon all feedback. This provides a concrete illustration of making student influence visible.

    From strategy to action

    This approach is a fundamental paradigm shift: from a reactive, defensive posture focused on metrics to a proactive engagement strategy. This “attack” on the challenges, framed by the University of Cumbria’s distinctive strategic approach, is predicated on three core actions: prioritising People by enabling relational work, designing a sense of Place to foster belonging, and building authentic Partnerships that transform student voice into visible influence. Translating this strategy into actionable practice does not necessitate additional burdens, but rather the integration of five practical tactics into existing workflows:

    1. Rethink what you measure and why: Transition from a “data-led” to a “data-informed” approach. This involves utilising data for meaningful reflection and making deliberate choices to enhance the student experience, rather than reacting defensively to metrics such as KPIs, NSS scores and attendance data.
    2. Build belonging at transitions: Recognising belonging as a critical component of psychological engagement and overall student success, this tactic underscores the importance of intentionally designing key junctures in the student journey, such as induction and progression points, to be inherently inclusive.
    3. Enable relational work: Acknowledging that strong student-staff relationships form the “bedrock” of a resilient academic community, and that staff often face conflicts between fostering these connections and workload pressures, this tactic advocates for formally enabling “relational work”.
    4. Turn voice into influence: Meaningful partnership necessitates moving beyond mere collection of student “voice” to cultivating their genuine “influence”. The critical determinant is not simply whether the institution is listening, but whether substantive changes are being implemented based on student feedback. This can be achieved through the establishment of “visible feedback loops” that demonstrate the impact of student input and leveraging technology to complement, rather than replace, human interaction.
    5. Partnership by design: This final tactic advocates for embedding co-creation with students as an intrinsic element from the initial stages. Rather than being an occasional or supplementary activity, authentic partnership should be structurally integrated, with students actively involved in key decision-making processes.

    The fundamental question facing HE in 2025 – “What is a university for?” – is increasingly met with the unsettling realisation that conventional answers no longer suffice. However, a cautiously optimistic outlook prevails. The answer to this pivotal question lies not in defending existing paradigms, but in actively and courageously constructing a new institutional reality.

    This article has been adapted from a keynote address delivered by Dr Helena Lim at the University of Cumbria Learning and Teaching Conference on 18 June 2025, and has been jointly authored with Dr Jonathan Eaton, Pro Vice Chancellor (Learning & Teaching) at the University of Cumbria.

    For further insights into the research underpinning these arguments, the “Future-proofing student engagement” report is available here.

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  • Why institutions must protect personal academic tutoring at all costs

    Why institutions must protect personal academic tutoring at all costs

    Join HEPI for a webinar on Thursday 11 December 2025 from 10am to 11am to discuss how universities can strengthen the student voice in governance to mark the launch of our upcoming report, Rethinking the Student Voice. Sign up now to hear our speakers explore the key questions.

    This blog was kindly authored by Dr Gary Jones, Dean of Student Success and Experience, Scholars School System, Dr Steve Briggs, Director of Learning, Teaching and Libraries, University of Bedfordshire, Professor Graeme Pedlingham, Deputy Pro-Vice Chancellor for Student Experience, University of Sussex, Dr David Grey, UKAT Chief Executive Officer and Professor Abigail Moriarty, Pro Vice-Chancellor Education & Students, University of Lincoln.

    A recent analytic induction study (Grey & Bailey, 2020) defined personal academic tutoring in UK higher education as a “proactive, professional relationship between student and tutor sustained throughout the entire student journey.” This partnership involves “dialogue, metacognition, and a structured programme of activities” aimed at fostering student agency, self-efficacy, independent learning, and career and future goals.

    Personal academic tutors play a crucial role by supporting students to “assimilate to the university environment”, facilitating learning and decision-making, reviewing progress, and providing essential information. They enhance both academic ability and emotional well-being through holistic support during one-to-one or group meetings at key academic moments. Personal academic tutors are described as “knowledgeable, approachable, helpful, patient, caring, reliable and non-judgmental” staff members who possess the skills to actively listen, instruct, and advise. They play a crucial role in supporting student success and outcomes.

    HE size and shape is changing

    The increasingly perilous position of economic sustainability in the UK higher education sector has meant that a growing number of institutions are instigating reviews of their ‘size and shape’. In turn, many providers face some tough decisions around what should be prioritised. We anticipate that multiple university senior leadership teams may review academic workload plan allocations during the 2025/26 academic year to ensure that academic staff time can be optimised. As such, consideration may be given to changing time allocations to prioritise teaching preparation and delivery, assessment, and research over personal academic tutoring. We argue that teaching and research should not be treated as more important than personal academic tutoring when allocating time. Nor should teaching and research time be reduced in favour of personal academic tutoring. Rather, we argue for equivalency and that time allocation for personal academic tutoring is an activity institutions should seek to protect, not cut. 

    The value of university education has become a sharper and often more critical question in media narratives, as well as for people considering studying in higher education. With the increasing cost of living and studying at university, the question of how universities can make the benefits to students as visible as possible is understandably at the forefront of many of our minds. We argue that personal academic tutoring is a critical part of achieving this through a strategic, purposeful, proactive, and student-centred approach that is informed by data rather than risking falling into a reactive approach.

    The impact and benefit of personal academic tutoring

    Personal academic tutoring plays a fundamental role in enhancing attainment and impacts the Office for Students’ metrics, which determine institutional success (such as the Teaching Excellence Framework, National Student Survey and Postgraduate Taught Experience Survey). Effective tutoring can be measured in many ways, but not least of these is the positive benefits for helping students to stay on course and be successful, directly supporting those key B3 continuation and completion rates. Effective personal academic tutoring is therefore a virtuous circle for improving student outcomes and experience, and can help give direct evidence of value to both current students and potential applicants.

    Meaningful individualised relationships that encompass the entirety of a student’s learning journey are fostered through effective personal academic tutoring.  Successful tutors nurture a sense of belonging and mattering, aid in navigating the complexities of the higher education study experience, cultivate vital analytical and transferable skills, and impact student career aspirations and employability. At its best, personal academic tutoring transcends traditional teaching methods by facilitating purposeful, structured interactions outside of learning, empowering student agency and promoting the holistic development of all students. As highlighted by NACADA, teaching beyond the curriculum and discipline can help to bring together and contextualise students’ educational experiences in terms of extending aspirations, abilities and lives beyond campus boundaries and timeframes.  

    Academic workload planning and personal academic tutoring

    A recent UKAT senior leaders’ network group meeting provided a forum for discussions regarding allocating dedicated resources for personal academic tutoring in universities. Here, we explored the variation and inconsistencies across the sector regarding how universities operate their personal academic tutoring in terms of academic workload planning. Members reported that across institutions, resource allocation was often determined locally but was driven by central university policy. As the group engaged in thought-provoking dialogue, a critical question emerged: If we genuinely value the importance of learning beyond the traditional subject curriculum, why is personal academic tutoring often not prioritised to the same extent as other activities in the initial stages of academic workload allocation?

    The case for a personal academic tutoring first mindset

    Recognising there are institutional differences, possible common ways of addressing this challenge were discussed, considering the aforementioned financial constraints facing the HE sector. Abi presented to attendees a cup metaphor for academic workload planning based on her previous work. This suggests that, given the significance of personal academic tutoring on student outcomes, personal academic tutoring time should be the first thing built into an academic’s workload plan. She noted, however, that this is often not the case and time allocation for personal academic tutoring may be the last thing added into the workload ‘cup’ (behind teaching, assessment and research), in turn causing the cup to overflow and damaging the significance associated with personal academic tutoring. There was an overwhelming consensus that we should all adopt a personal academic tutoring first ethos in terms of academic workload planning. Accordingly, we encourage readers who will be undertaking academic workload plan reviews over the coming months to reflect on how they allocate personal academic tutoring time, particularly if personal academic tutoring has not historically been the first pour into the workload cup.

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  • Higher Ed Institutions Raise Concerns About H-1B Visa Fee

    Higher Ed Institutions Raise Concerns About H-1B Visa Fee

    Jabin Botsford/The Washington Post/Getty Images

    A number of higher education institutions and the associations that represent them are asking to be exempted from the new $100,000 H-1B visa application fee, saying the prohibitive cost could be detrimental to the recruitment and retention of international faculty, researchers and staff members.

    In a letter to the Department of Homeland Security last week, the American Council on Education argued that such individuals “contribute to groundbreaking research, provide medical services to underserved and vulnerable populations … and enable language study, all of which are vital to U.S. national interests.” Without them, ACE and 31 co-signers said, key jobs in high-demand sectors such as health care, information technology, education and finance will likely go unfilled. 

    The letter came just days after U.S. Citizenship and Immigration Services launched a new online payment website and provided an updated statement on policies surrounding the fee. UCIS clarified that the fee will apply to any new H-1B petitions filed on or after Sept. 21, and it must be paid before the petition is filed.

    The update also referenced possible “exception[s] from the fee” but said those exceptions would only be granted in an “extraordinarily rare circumstance where the Secretary has determined that a particular alien worker’s presence in the United States as an H-1B worker is in the national interest.”

    ACE said that H-1B visa recipients in higher education certainly meet those standards, citing data from the College and University Professional Association for Human Resources that shows that over 70 percent of international employees at colleges and universities hold tenure-track or tenured positions. The top five disciplines they work in are business, engineering, health professions, computer science and physical
    sciences.

    “H-1B visa holders working for institutions of higher education are doing work that is crucial to the U.S. economy and national security,” the letter reads.

    Despite the clarification provided by UCIS, ACE still had several remaining questions about the fee. These included whether the $100,000 would be refunded if a petition was denied and whether individuals seeking a “change of status” from an H-1B to an F-1 or J-1 would still be required to pay the fee.

    At least two lawsuits have been filed against DHS concerning these visa fees. Neither has been issued a ruling so far.

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  • Specialist arts institutions are not a luxury; they are the crucibles of Britain’s creative future

    Specialist arts institutions are not a luxury; they are the crucibles of Britain’s creative future

    This blog was kindly authored by Professor Randall S Whittaker Principal and CEO Rose Bruford College.

    London’s creative industries are not a cultural accessory; they are an economic engine. Around one in seven jobs in the capital sits within the creative industries, and if you include creative roles embedded across other sectors, that figure rises to nearly one in five. Almost a third of all UK creative businesses are based in London.

    The UK’s creative success is no accident. It rests on a delicate, interdependent education ecosystem: specialist arts institutions; research hubs; and universities that together generate not only talent but innovation, identity and national soft power.

    That ecosystem is under pressure. Rising costs, uneven funding, and the new fashion for mergers, the proposed “super university” being the latest example, are driving a wave of consolidation.

    Why “super universities” miss the point

    When two generalist universities merge, their academic portfolios may blend. When a small, practice-led arts institution is absorbed, it rarely blends; it dissolves. Studios become seminar rooms. Ensemble training becomes optional. Niche disciplines disappear in the name of efficiency. Scale rewards the generic; creativity thrives in the specific.

    The Kent–Greenwich merger, planned for 2026, is being hailed as a pragmatic response to sector-wide financial stress. On paper, such consolidations look neat: shared back-office functions, pooled estates, a single regional brand. But higher education is not a spreadsheet exercise.

    It’s understandable that, given Rose Bruford College’s geography — located between Kent and Greenwich — and a financial position that has been challenging but is now improving, some might assume that joining a “super university” is the logical next step.

    Yet that assumption misunderstands what specialist colleges contribute. Rose Bruford’s strength lies precisely in what cannot be merged: its scale, its agility, its ensemble ethos, its craft-specific research culture, and its proven industry connectivity. The College’s recovery — from stabilised finances to a UKRI-funded research project and multiple national awards for both performance and technical excellence — shows that independence is not indulgence; it is impact.

    The question is not whether Bruford can survive outside the merger, but whether the creative industries can afford to lose what institutions like Bruford uniquely provide. When specialist institutions disappear, we do not gain efficiency; we lose an entire mode of creativity.

    There are, of course, examples where partnership has protected identity: the Royal Birmingham Conservatoire operates as an associate faculty of Birmingham City University, retaining its governance and character while sharing infrastructure. That balance, autonomy with alignment, is the exception not the rule. For most specialist creative institutions, a merger could mean absorption, not collaboration.

    From curtain call to crucible

    It remains true that it is a curtain call for the old, exclusionary model of time-intensive training that shuts out those without privilege or flexibility.
    What must be defended now is the right of specialist institutions to re-imagine rigorous training on equitable, sustainable terms.

    Specialist creative higher education is not a conveyor belt. It is a crucible.
    To mistake it for a “skills pipeline” is to misunderstand its purpose. Specialist higher education institutions are not service departments for the creative industries; they are cultural forces — sites of disruption, experimentation and social imagination.

    Graduates from these environments do not merely enter the creative industries; they redefine them. They found new companies, invent formats, challenge hierarchies, and expand who gets to tell Britain’s stories.

    Research, re-imagined

    Specialist arts institutions do not reject research; they redefine it. Practice is their laboratory. Performance, design and experimentation are their methodologies. Rose Bruford’s recently UKRI-funded research project exemplifies how specialist providers drive national innovation, producing knowledge that moves from rehearsal rooms to public discourse, from artistic experiment to policy impact.

    The power of the specific

    The reach of this work is visible every night on screens and stages.

    • Jessica Gunning, BAFTA, Emmy and Golden Globe winner for Baby Reindeer, trained at Rose Bruford.
    • Bernardine Evaristo, Bruford alumna and Booker Prize winner, saw her novel Mr Loverman adapted for television and a Women’s Prize Outstanding Contribution Award, recognising her “transformative impact on literature and her unwavering dedication to uplifting under-represented voices”.
    • Stephen Graham and Hannah Walters, who met as Bruford students, co-starred in Adolescence — proof that specialist institutions forge lifelong creative partnerships.
    • Sir Gary Oldman, Slow Horses, began his journey at Bruford and continues to define British performance worldwide.

    Excellence extends far beyond the spotlight. At the Profile Awards, lighting design alumni Jessica Hung Han Yun, Sarah Readman, and Joshua Pharo, together with Joshie Harriette, all received national recognition. Hung Han Yun — also an Olivier Award winner for My Neighbour Totoro — shows how specialist training produces innovators whose artistry is both technical and conceptual. These achievements prove that excellence in production crafts is not ancillary to the arts; it is integral to Britain’s creative leadership.

    Diversity and student choice

    A healthy higher-education system depends on difference, in mission, in method, in who it serves.

    If independent specialist higher education institutions disappear, the UK’s higher-education landscape flattens. The sector loses, not only training for performers and designers, but the pedagogical diversity that keeps higher education alive, the alternative modes of learning that reach students who may not thrive in traditional university structures.

    For students, the consequences are immediate. Choice collapses from a landscape of craft pathways to a handful of broad “creative-arts” degrees. The student who might have trained as a lighting designer, scenographer or community-theatre facilitator is left with a single, generic option. In a system obsessed with “student choice”, consolidation removes the very choices that matter most — about identity, craft and form.

    GuildHE’s recent Championing a Diverse Higher Education Sector manifesto underscores this point. It highlights the extra costs of small-class teaching and industry-standard facilities that specialist colleges cannot cross-subsidise, and calls for direct funding, reform of research and knowledge-exchange thresholds, and capital investment to secure the sector’s future. These are not indulgences; they are the practical conditions for diversity itself.

    Funding reform is an investment in inclusion

    What specialist institutions seek is not indulgence — and not simply more money to do the same thing. They seek resources that enable transformation: sustainable workloads, flexible modules, hybrid teaching, and equitable access, without sacrificing rigour.

    As GuildHE notes, funding architecture must recognise that small specialist colleges cannot offset studio-based costs in the way comprehensive universities can. Reforming those systems is how government can genuinely champion diversity rather than merely declare it.

    Starving specialist institutions into mergers is not efficiency; it is slow erasure.

    A national imperative

    Britain’s creative industries are a cornerstone of the economy and of international reputation. Yet the institutions that make that possible are treated as optional extras.

    If independent, practice-led institutions vanish, we lose not only talent pipelines but the laboratories of imagination, the incubators of diversity, and the ability to renew what British creativity means.

    Specialist creative institutions are not relics of the past. They are the crucibles of the future — where risk is rehearsed, difference made visible, and new worlds imagined into being. Fold them into super universities, and the loss will not be obvious at first.
    But over time, our screens, our stages and our stories will all start to look the same. And by then, it will be too late.

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  • Institutions, Over Peers and Tribes, Bolster Indigenous Student Belonging

    Institutions, Over Peers and Tribes, Bolster Indigenous Student Belonging

    Daniel de la Hoz/iStock/Getty Images Plus

    A new study from the American Indian College Fund and National Native Scholarship Providers found that Indigenous students report a stronger sense of belonging on campus when their college provides “perceptions of a sense of acceptance, inclusion and identity.”

    They call this “institutional support,” and it’s the primary predictor of belonging, trailed by peer support, campus climate and tribal support, the study showed. 

    The “Power in Culture Report,” released Wednesday, examined Indigenous students’ sense of belonging at the institutional and state level. NNSP surveyed more than 560 students enrolled at 184 institutions across multiple sectors, including tribal colleges and universities, predominantly white institutions, Hispanic-serving institutions, and other minority-serving institutions. The survey was conducted between March and April of 2024. 

    Unsurprisingly, tribal colleges foster a greater sense of institutional belonging among Indigenous students than other institution types. At nontribal institutions, Indigenous students must create belonging via “informal networks and cultural resilience amid institutional neglect or performative inclusion.” Indigenous students at nontribal campuses also report experiencing more microaggressions and cultural isolation. Students at institutions with larger populations of Indigenous students report a 14 percent higher sense of belonging than those at schools with fewer Native peers. 

    When looking at Indigenous student belonging at the state level, students attending college in states with larger tribal populations actually report a lower sense of belonging and say they feel less supported than students in states with smaller tribal populations, “suggesting that population size alone does not equate to meaningful support,” the study noted. Students in states with a tribal college or university reported an 18 percent lower sense of belonging than students in states without a tribal institution. 

    At all institution types, students living off-campus reported a 16 percent higher sense of belonging than those living on-campus. 

    The report includes several policy recommendations to bolster Indigenous student belonging, including recruiting Indigenous faculty and staff, funding Native language revitalization courses, and establishing meaningful relationships with local tribal nations.

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