This is hypothetical, but the concept it’s illustrating is real.
Let’s say you’re in charge of a college budget, and there’s money for a new staff position. You have multiple requests for positions, so you need to pick the winner.
For the sake of the example, let’s stipulate that the salaries are close enough that they don’t tip the balance and that the relative staffing levels in each area are about equally suboptimal.
The contenders are:
A math tutor
A librarian
An adviser
A financial aid staffer
Which do you choose? And, more to the point, why?
I hear a lot about “data-based” or “evidence-based” decision-making. But it’s not clear to me what data or evidence would settle the question. How would you know which one is the best choice?
I assume that any of the four would make a positive difference in student outcomes. Students who fail math are much likelier to drop out than students who don’t, and tutors help students pass. Librarians are crucial for students to learn to do research, especially in the age of AI. Academic advisers help students avoid wasting time on courses that won’t help them. Financial aid staffers enable students to get the money they need to go to college. They’re all helpful, and they’re all important. But how do you weigh one against the others?
In baseball, people with too much time on their hands came up with a single statistic to rule them all: wins above replacement. A player’s WAR score—seriously, that’s what they call it—indicates how many more (or fewer) games a team would expect to win in a given season if they used this player, as opposed to an average player at the same position. That way, a team could measure the value of a particular pitcher against the value of a particular outfielder.
We don’t have a number like that. How much more, or less, would a new tutor affect our graduation rate than a new adviser? And how would we know?
Any ambitious and quantitatively minded students in higher education administration graduate programs, you can have this research question pro bono. I’d love to see empirical evidence.
Until the dissertations come rolling in, though, I’d love to hear from my wise and worldly readers. Is there a good way to weigh these positions against each other? If anyone comes up with something good, I’ll be happy to share it in a subsequent column. As always, send your thoughtful responses to deandad (at) gmail (dot) com. Thanks!
Five historically Black colleges and universities have recently announced gifts of $50 million or more in unrestricted funds from billionaire philanthropist MacKenzie Sott.
Prairie View A&M University, North Carolina Agricultural and Technical State University, Bowie State University, Norfolk State University and Winston-Salem State University are the latest HBCUs to benefit from Scott’s philanthropy—she has already donated to at least eight other institutions this year.
On Friday, Prairie View and North Carolina A&T said they received $63 million each, the largest single gifts ever received in their histories, which follow previous gifts from Scott in 2020—$50 million to Prairie View and $45 million to N.C. A&T. Her support for each institution totals $113 million and $108 million, respectively.
Also last week, Bowie State, Winston-Salem State and Norfolk State each announced record-breaking gifts of $50 million following donations from Scott in 2020—$25 million, $30 million and $40 million, respectively.
“This gift is more than generous—it is defining and affirming,” said Prairie View A&M president Tomikia LeGrande in a statement. “MacKenzie Scott’s investment amplifies the power and promise of a Prairie View A&M University education as we advance our vision of becoming a premier public, research-intensive HBCU that serves as a national model for student success.”
Voorhees University also received a $19 million donation from Scott earlier this month, following a $4 million gift in 2020.
The five universities said they would use the donations to progress their strategic plans through funding scholarships, growing endowments, improving teaching and research, and supporting student success.
In 2019, Scott pledged to give away half her wealth in her lifetime. By 2023, her donations to educational institutions exceeded $1 billion. This year, Scott has donated $80 million to Howard University in Washington, D.C.; $38 million to the University of Maryland Eastern Shore; and $38 million each to Spelman College and Clark Atlanta University in Georgia.
“No investor in higher education history has had such a broad and transformational impact across so many universities,” said N.C. A&T chancellor James R. Martin II in a statement.
“North Carolina A&T is deeply grateful for Ms. Scott’s reaffirmed belief in our mission and for the example she sets in placing trust in institutions like ours to drive generational change through education, discovery and innovation.”
About 3.8 million new high school graduates are expected to enroll in higher education next fall. The number of former students with some college credits but no credential is, at nearly 38 million working-age American adults, 10 times larger. If institutions could re-engage just 1 percent of the some college, no credential (SCNC) learners, they would net nearly 400,000 additional enrollments.
Stopped-out learners represent an enormous market—and colleges should be competing for them. But these former students and other adult learners require much different approaches from a postsecondary institution than do 18-year-olds straight out of high school. Here are three simple actions institutions can take to connect with adult learners and put them on a more direct path to enroll.
Start With Your Own Stopped-Out Students
The fiercely competitive market for adult students is dominated by national online universities that pump millions of dollars each year into sophisticated marketing campaigns. That makes it difficult for traditional colleges to make inroads with adult learners. But traditional institutions have a leg up on one subset of adult learners: their own former students.
These students know their institutions. They might remember some classmates, professors or classes they took. And they probably still live nearby—if not in the same community, then in the same state.
Institutions unsure about enrolling these students should look at the examples set by other nearby and national colleges that are successfully re-enrolling their own stop-outs. More likely than not, they’re emphasizing what they can do specifically for adult learners and offering a rapid and simplified admissions process. Successful institutions also apply credit for prior learning before a learner re-enrolls and can tell incoming students exactly how long a program will take and how much it costs. Institutions that can convince their former students to re-enroll can increase the odds of attracting other adults with no connection to the institution.
Make It Easier for Former Students to Enroll
Colleges should configure the re-enrollment process to address the particular situations of stopped-out students. That means colleges should map the start-to-finish re-enrollment process for stopped-out students just like they have for their first-time, first-year students, and then streamline it to meet the needs of returning adult learners. One key place to begin is identifying the academic, financial or procedural barriers that prevent adult learners from re-enrolling and then communicating options for remediation.
Before students begin classes, institutions should be ready to illustrate the most direct pathway for students to complete a credential, one that accommodates the complicated lives of time-crunched adult learners and leads to a postgraduation job in a high-demand, high-paying field. Institutions should clarify pathways and credit requirements for learners looking to change from their original major.
Institutions should also consider devoting a section of their website to their own stopped-out students. That webpage should contain detailed re-enrollment information tailored to the specific needs and support services that can assist with the transition back to college.
Assist Them Financially
Here’s a quiz for institutions: How does your tuition discount rate for re-enrolling students compare to that for first-time students? Chances are, it’s extremely low relative to other enrollment segments.
Unlike first-time, first-year students, adult learners are financially independent and must squeeze college expenses into already tight household budgets. Even a small increase in the discount rate for returning learners can increase the likelihood that they’ll re-enroll. Even better, calling it an “academic scholarship” confers prestige on the recipient and can give a stopped-out student the boost they need to come back strong.
If stopped-out students have outstanding balances from their previous enrollment, consider reducing or waiving those unpaid fees to eliminate one more barrier to re-enrollment. For institutions that spend millions of dollars annually to recruit and retain traditional-age students, small-dollar investments in adult learners can pay big enrollment dividends.
Adult learners and stopped-out students are no longer a niche population in the higher education ecosystem, and the data suggests that they’re a worthwhile investment for institutions concerned about evolving demographics, enrollment cliffs and their precarious bottom lines. If institutions can reconnect with their own stopped-out students, make it easier for them to enroll and provide some financial assistance, they can begin to bring back more of these learners and stand a little taller in the crowded higher education marketplace.
Scott Lomas is the chief strategy officer for ReUp Education.
In every sector, including higher education, change has become the defining condition of professional life. Budgets shift, opportunities change, teams reorganize and expectations evolve faster than most of us can keep up. Students, postdocs and seasoned professionals alike are being asked to adapt constantly, often without ever being taught how to do it.
As directors of career centers, our job is to spot the skills tomorrow’s leaders will need and to design ways to help them build those skills now. At the top of that list is the ability to navigate change and to help others do the same. It’s not a “nice-to-have” skill anymore; it’s part of how one leads, collaborates and makes their own work sustainable.
We’ve been discussing how to help trainees and professional colleagues negotiate change for a long time. Naledi developed the Straight A’s for Change Management framework through National Science Foundation–funded work focused on training biomedical professionals in people management and managing-up skills. Dinuka has used this approach in his own leadership practice and integrated its lessons into his work supporting trainees and professionals. Together, we wanted to share what this looks like in real life.
What’s often missing in professional skill development isn’t the outcome; it’s the process. The Straight A’s for Change Management framework offers exactly that. Built on four steps—acknowledge and accept, assess, address, and appreciate achievement—it helps people build agency: the capacity to act skillfully even when they can’t control external events.
Acknowledge and Accept
Step one is to acknowledge reality and then accept what it means to and for you.
Many people we work with, from first-year students to senior leaders, stop short of even this first step. They can acknowledge the problem—funding has been cut, hiring has slowed or their people are struggling with change—but they don’t take the harder step of acceptance.
Acceptance means internalizing that your long-standing plan or approach may no longer be viable and that you will need to adjust your goals or strategies. It can also mean accepting that you might need support or community beyond your institution to help hold this heavy truth. But this is the inflection point where agency begins: not wishing conditions were different, but accepting the need for you to think and act differently, too.
For a postdoc, acceptance might mean recognizing that a principal investigator’s funding constraints could shorten the timeline of their project. That realization could prompt them to seek alternative support, accelerate a job search or pivot their research scope. For a student, acceptance might mean realizing that since their adviser’s experience is limited to academic careers, they will need to proactively seek additional mentorship to position themselves for biotech careers.
For Dinuka, acceptance came during a period of leadership transition. The role he had taken on had quietly shifted beneath him—new expectations, new reporting lines and values that no longer aligned with what drew him to the work in the first place. He agonized over whether to stay and adapt or to acknowledge that something essential had changed. The moment he admitted that reality, uncomfortable as it was, he could finally see a path forward. Acceptance meant reclaiming his agency.
Reflection Prompts:
What change in your environment are you resisting acknowledging?
What might acceptance make possible that resistance is currently blocking?
Who can help you process this shift with honesty and perspective?
Assess the Change
Once you’ve acknowledged and accepted a situation, the next step is to assess it strategically. This is where you shift from emotional reaction to analytical clarity.
A useful tool here is a SWOT analysis (strengths, weaknesses, opportunities, threats). Ask yourself:
Strengths: What are your skills? Where can you leverage them in this situation?
Weaknesses: Where are you vulnerable?
Opportunities: What new directions might this open?
Threats: What could block your goals?
Answering these questions encourages balance. Some start with weaknesses and threats; others begin with strengths and opportunities. What matters is that you consider all four dimensions.
It’s also helpful to share your SWOT with a mentor or trusted colleague. Instead of laying out your situation and asking, “What should I do?” you can say, “Here’s how I’m assessing my situation. Can you help me identify what I might be missing?” Tools like a SWOT provide structure for both your reflection and your conversations with those who support you.
When Dinuka reached this stage, he turned to trusted mentors, colleagues and family members to triangulate perspectives. His SWOT involved asking, what strengths could he draw on if he stayed? Where were the risks if he left? What opportunities might emerge if he stepped away? What threats might come from doing so? Speaking these questions aloud prevented him from getting stuck in his own echo chamber and restored clarity. Assessment gave his uncertainty a shape.
Reflection Prompts:
How fully have you mapped the situation you’re in—emotionally and strategically?
Which perspective (strengths, weaknesses, opportunities, threats) do you tend to overemphasize or neglect?
Who could provide an outside view to help you see what you might be missing (trusted mentors, colleagues, friends or family members)?
Address the Change
To address change is to use what you’ve learned to respond skillfully.
Sometimes it starts by envisioning your best possible outcome six to 12 months out and working backward from there. Other times it means short-term triage, only figuring out the next logical step rather than solving everything at once. That might mean updating your CV, signing up for job boards or reaching out to a mentor.
One postdoc Naledi worked with wanted to keep his career options open. In response, he began carving out one hour a week to set up informational interviews with alumni in biotech and communication careers, learning which skills were in demand. With that insight, he added a side project that strengthened his technical skills, focused on service and leadership opportunities to communicate science, and kept his network apprised of his progress.
In Dinuka’s case, addressing the change meant testing what was still possible before making a decision. He clarified expectations with new leadership, re-aligned priorities and gave the situation space to evolve. When it became clear that the trajectory no longer matched his values or goals, he made the intentional choice to step away. That decision, though difficult, came from a place of calm rather than crisis.
Addressing change when the future is unclear means shifting from awareness to iterative forward motion, using your definition of integrity as your compass.
Reflection Prompts:
What is one small, concrete step you can take this week to move forward?
If you imagine the best version of this situation a year from now, what would need to happen between now and then?
How can you act with integrity even when you can’t control outcomes?
Appreciate Achievements
The final step, often overlooked, is to appreciate achievements. Many wait for a situation to resolve before celebrating. But change often unfolds over a long arc, and there may never be a moment when everything “returns to normal.”
That means recognizing that even small wins are a big deal. Did you talk to a friend to process your situation? Celebrate. Did you update your CV? Celebrate. Did you gain greater clarity about your direction? Celebrate!
Shifting from celebrating only outcomes (a publication, a job offer, a raise) to also celebrating progress, milestones and effort helps sustain momentum and motivation.
When Dinuka finally left that role, he felt grounded. He appreciated the mentors who guided him, the colleagues who supported him and the lessons learned in difficulty. He celebrated not the exit itself, but the growth that came with it. That sense of gratitude transformed what could have been resentment into renewal.
Appreciating achievements is not self-indulgent; it is strategic. It focuses attention on what you have accomplished despite uncertainty, which builds confidence to keep going.
Reflection Prompts:
What progress have you made in the past month that you haven’t acknowledged?
Whom can you thank or recognize for supporting your journey through change?
How do you remind yourself that growth often looks like struggle before success?
Why Straight A’s Matter
Taken together, the A’s—acknowledge and accept, assess, address and appreciate achievement—form a road map for agency. We may not control personal setbacks, professional disappointments, shifting organizational priorities, unfair practices or political turbulence. But with every new challenge, we can start responding intentionally, identifying where we can still move.
Our experiences reinforced that agency is learned through practice. The Straight A’s provide both structure and language for something many of us attempt intuitively: turning uncertainty into direction. The framework accepts complexity and teaches us to meet it with clarity and integrity.
By practicing the Straight A’s, we build the muscles of agency and leadership. If we teach the next generation of leaders these approaches as part of their training and development, they will be prepared to lead skillfully in a world where the only constant is change.
Naledi Saul is director of the Office of Career and Professional Development at the University of California, San Francisco, She coaches and frequently presents on people management and managing-up skills for higher education and biomedical audiences.
Dinuka Gunaratne (he/him) has worked across several postsecondary institutions in Canada and the U.S. and is a member of several organizational boards, including Co-operative Education and Work-Integrated Learning Canada, CERIC—Advancing Career Development in Canada, and the leadership team of the Administrators in Graduate and Professional Student Services knowledge community with NASPA: Student Affairs Administrators in Higher Education.
They are both members of the Graduate Career Consortium, an organization that provides an international voice for graduate-level career and professional development leaders.
A judge ordered federal agencies Friday to end their “blanket policy of denying any future grants” to the University of California, Los Angeles, and further ruled that the Trump administration can’t seek payouts from any UC campus “in connection with any civil rights investigation” under Titles VI or IX of federal law.
The ruling also prohibits the Department of Justice and federal funding agencies from withholding funds, “or threatening to do so, to coerce the UC in violation of the First Amendment or Tenth Amendment.” In all, the order, if not overturned on appeal, stops the administration’s attempt to pressure UCLA to pay $1.2 billion and make multiple other concessions, including to stop enrolling “foreign students likely to engage in anti-Western, anti-American, or antisemitic disruptions or harassment” and stop “performing hormonal interventions and ‘transgender’ surgeries” on anyone under 18 at its medical school and affiliated hospitals.
The administration’s targeting of the UC system came to the fore on July 29. That’s when the DOJ said its months-long investigations across the system had so far concluded that UCLA violated the equal protection clause of the 14th Amendment and Title VI of the Civil Rights Act of 1964 in its response to alleged antisemitism at a spring 2024 pro-Palestinian protest encampment.
Federal agencies—including the National Institutes of Health, National Science Foundation and Department of Energy—quickly began freezing funding; UC estimated it lost $584 million. But UC researchers sued and, even before Friday’s ruling, U.S. District Court judge Rita F. Lin of the Northern District of California ordered the restoration of almost all of the frozen funding.
Friday’s ruling came in a case filed this fall by the American Association of University Professors, the affiliated American Federation of Teachers and other unions. Lin again was the judge.
“Defendants did not engage in the required notice and hearing processes under Title VI for cutting off funds for alleged discrimination,” she wrote.
“With every day that passes, UCLA continues to be denied the chance to win new grants, ratchetting [sic] up Defendants’ pressure campaign,” she wrote. “And numerous UC faculty and staff have submitted declarations describing how Defendants’ actions have already chilled speech throughout the UC system. They describe how they have stopped teaching or researching topics they are afraid are too ‘left’ or ‘woke,’ in order to avoid triggering further funding cancellations by Defendants. They also give examples of projects the UC has stopped due to fear of the same reprisals. These are classic, predictable First Amendment harms, and exactly what Defendants publicly said that they intended.”
Former University of Virginia president Jim Ryan has broken his silence concerning his abrupt resignation, accusing the Board of Visitors of dishonesty and complicity in his ouster, which came amid federal government scrutiny over the university’s diversity, equity and inclusion practices.
In a 12-page letter to the UVA Faculty Senate on Friday, Ryan wrote that he was “stunned and angry” over the board’s lack of honesty as it faced pressure from the federal government to force him out due to an alleged failure to dismantle DEI initiatives. Ryan also wrote that recent letters by UVA rector Rachel Sheridan and Governor Glenn Youngkin do not “present an accurate accounting of my resignation,” which prompted him to release his own statement.
Inside Higher Ed has uploaded Ryan’s full letter below.
Ryan’s letter follows a message Sheridan sent to the UVA Faculty Senate on Thursday. In that letter, Sheridan downplayed the pressure from the federal government to force Ryan out. While she acknowledged that the Department of Justice “lacked confidence in President Ryan to make the changes that the Trump Administration believed were necessary to ensure compliance,” she disputed the notion that his resignation was part of the agreement that the university recently reached with the federal government to pause investigations into DEI practices.
The full text of that letter is available below.
Also on Thursday, Youngkin sent a letter related to Ryan’s departure to Governor-elect Abigail Spanberger, who has called for UVA to halt its ongoing presidential search until her board picks are in place. The Republican governor pushed back on his Democratic successor’s claims that Ryan was ousted as a result of federal overreach and accused her of interfering in the search. Youngkin also accused Ryan of “not being committed to following federal law.”
That letter has been uploaded in full below.
This is a breaking news story and will be updated.
When I first began teaching Islam, there was no road map. In 2001, I was a visiting assistant professor of Islamic and Middle Eastern studies at the University of Iowa—the first full-time professor of Islam in the history of the state. I was in my 20s, still finishing my dissertation, when the attacks of Sept. 11 unfolded. Suddenly, I found myself trying to explain a 1,400-year-old religion to students who had watched the Twin Towers fall on live television.
Teaching Islam in American universities has never been more widespread, more diverse or more embattled. That is the story of the past two decades: a field that has grown dramatically, transformed in terms of who teaches it, and now finds itself under intensifying political scrutiny.
That experience in Iowa shaped everything that came after. I discovered that my task was not only to introduce students to the theological, historical and cultural breadth of Islam but also to help them unlearn the simplistic caricatures they had absorbed from media and politics. Islam was not a monolith. It was not synonymous with terror. It was, like Christianity or Judaism, a faith defined by argument, diversity and adaptation.
Those class lectures eventually became the foundation for No god but God: The Origins, Evolution and Future of Islam, first published in 2005. I hoped the book would serve both general readers and university classrooms. To my surprise, it quickly became a popular text for teaching Islam in the United States and far beyond. It has been translated into dozens of languages, adopted in seminaries and world religion courses, and read in mosques, churches and synagogues.
Two decades later, the landscape of Islamic studies in American universities looks profoundly different. In 2001, very few institutions offered dedicated courses on Islam outside of theology departments. Today, there are hundreds of such courses, spanning history, political science, gender studies and literature. The proliferation has been remarkable—though uneven. Some courses are rigorous, rooted in language and text, while others are more ad hoc, responding to student demand and global events.
Another profound shift has been in who is teaching Islam. For most of the modern history of religious studies in America, Christian professors taught Christianity, Jewish professors taught Judaism—but it was rare to find Muslim professors teaching Islam. In nearly two decades of studying the subject, I had only one Muslim professor. That has changed dramatically. Today, Muslim scholars occupy faculty positions across the country, and new professional associations—such as the International Quranic Studies Association, of which I am a member—are fostering networks of Muslim academics who bring both scholarly expertise and lived experience into the classroom. This diversification has expanded the kinds of questions and perspectives that shape the field, though it has also forced universities to confront new debates over authority, representation and bias.
Meanwhile, the teaching of Islam—like so many fields in the humanities—is now buffeted by unprecedented political pressure. Across the country, state governments have moved to limit what can and cannot be taught in universities and ban diversity, equity and inclusion programs. More recently, elite universities such as Columbia and Harvard have faced political scrutiny from the Trump administration and Congress into their Middle East studies programs, accused by some lawmakers of being biased. In today’s climate, teaching Islam can feel like an act of defiance. Professors often self-censor, conscious that a stray lecture note could trigger outside campaigns or even threats. The irony is that in a moment when greater understanding of Islam is needed more than ever, the very institutions best equipped to provide that education are being undermined.
Yet this is precisely why teaching Islam in universities matters more than ever. At a time when Islam has faded from the headlines but remains entangled in the debates that define our era—from authoritarianism to surveillance to religious pluralism—the classroom is one of the few places where the faith can be encountered on its own terms. The role of professors is not to sanitize or defend Islam, but to present it in all its richness, contradictions and ongoing transformations.
The fully updated 20th-anniversary edition of No god but God is my attempt to support that task for another generation of teachers and students. The new preface reflects on what has changed since 2005—the Arab Spring, the rise of digital Islam, the ebb of the “war on terror”—and what has not: Islam’s enduring struggle to reconcile tradition and modernity, authority and pluralism.
More than two decades of teaching have convinced me that education about Islam cannot be episodic, tied only to moments of crisis or headlines of violence. It must be sustained, interdisciplinary and grounded in serious scholarship. It must expand beyond political science courses on terrorism and foreign policy, and beyond theology seminars comparing sacred texts, into the wider humanities and social sciences. And it must center the lived experiences of Muslims themselves.
The classroom is not a mosque. But it is one of the few spaces where young people can confront their assumptions, wrestle with complexity, and imagine new ways of understanding the role of religion in the world. That was my conviction in 2001, when I walked into a lecture hall in Iowa just days after Sept. 11. It remains my conviction today.
The classroom may not be a mosque, but it remains one of the few places where Islam can be encountered in all its richness, contradictions and humanity.
Reza Aslan is a writer and scholar of religion. His books includeZealot: The Life and Times of Jesus of Nazareth and No god but God: The Origins, Evolution, and Future of Islam, now available in an updated 20th-anniversary edition from Random House. He is a professor of creative writing at the University of California, Riverside.
There was a 9 percent increase in enrollments from the pilot county as compared to the previous CSU freshman class.
Photo illustration by Justin Morrison/Inside Higher Ed | gemenacom, ghoststone, Jose Gonzalez Buenaposada and vi73777/iStock/Getty Images
The California State University system launched a direct admissions pilot last year, offering qualifying high school seniors at school districts in Riverside County admission to 10 of its institutions. The program turned out to be an unqualified success: The number of graduates from the district who enrolled at a CSU campus this fall jumped 9 percent.
Now the system is expanding the program, thanks to legislation signed last month that will allow CSU to extend offers to students in every school district in the state starting in the 2026–27 admission cycle. The offers will grant admission to 16 of the 22 CSU campuses; the six most selective institutions will not participate.
The program ties in with the system’s goal of creating access to higher education for all Californians, said April Grommo, CSU’s assistant vice chancellor of strategic enrollment management.
“Being able to proactively inform students that they are eligible for the CSU has provided a lot of positive results,” she said. “We had a lot of students and families that did not realize they were eligible to go to a four-year university.”
With this program, California joins a cohort of about 15 states that offer students some form of direct, guaranteed or simplified admissions. The intent is to streamline the admissions process and make students aware of institutions they may not have otherwise considered, as well as to bolster institutions’ enrollment. Such programs have proven broadly successful, according to Taylor Odle, a professor of education policy studies at the University of Wisconsin.
“My work, in partnership with states and national nonprofit organizations, shows that direct admissions programs can not only increase students’ early-college going behaviors but also subsequently raise their college enrollment outcomes,” Odle wrote in an email to Inside Higher Ed. “These benefits are particularly large for students of color, those who will be the first in their family to attend college, and those from lower-income communities. States who have implemented direct admissions also consistently report higher enrollment levels following implementation.”
While different states use the term “direct admissions” slightly differently, Odle defined a true direct admissions program as “guaranteed (students are admitted to college; not an invitation to apply), universal (all students can participate), proactive (students don’t need to do anything to receive a direct admissions offer), simplified (students don’t need to apply; simply ‘claim their spot’ via a streamlined process), and free (no cost).”
In CSU’s case, qualified students—those who meet the system’s requirements regarding the courses they took in high school and who have a minimum 2.5 grade point average—receive mailers informing them that they have been admitted to all 16 participating campuses.
In the Riverside County pilot program, about 17,400 graduating seniors received admission offers. The system saw a 15 percent year-over-year increase in students from the county who completed an application for a CSU institution—direct admits don’t complete the full application, just a truncated version of it in order to accept the offer of admission—and led to the subsequent bump in enrollees. The majority ended up at Cal State San Bernardino, the closest campus to Riverside County—across the state, most CSU students attend an institution within 50 miles of their home—but others traveled farther, in some cases to study in specialized programs.
Along with the direct admissions offers, the system also launched a series of events to expose Riverside County students to CSU’s different campuses and programs. Called Discover CSU Days, the events featured panels of current students from Riverside County.
“A lot of Riverside County students are first-generation and low-income, so we talked to them about why the CSU is a good option for them,” said Grommo.
Students could enroll that same day, with some campuses waiving housing and tuition deposits for those who did.
Odle said that with so many institutions reporting positive outcomes from their direct admissions programs, such initiatives may soon become the “new norm.”
“More states and systems of higher education should be in the business of identifying challenges, designing and implementing pilot programs to address them, rigorously studying them, and then making expansion decisions (like this) based on evidence,” he wrote. “Given CSU’s access and service mission to the state, it makes sense that it joins a variety of other systems nationally at implementing this evidence-based practice to raise enrollments and reduce gaps in access.”
These institutions are the backbone of American higher education. They serve the largest share of students by far, and state-supported colleges and universities play an outsize role in providing economic mobility for Americans of all backgrounds. I’ve spent my entire career working on behalf of public universities, most recently as president of the Association of Public and Land-grant Universities. I know the enormous good they do for their students and for society at large. We have the best publicly supported system of higher education in the world. We can and must continue to improve it.
I also understand why our public institutions will benefit from an accreditor that aligns with their mission and their public obligations. They need an accreditor that offers true peer review and a disciplined focus on improving student outcomes. They need an accreditor familiar with the mechanics of state oversight, able to promote academic quality while also being more efficient by eliminating redundant bureaucracy in the accreditation process.
The Commission for Public Higher Education was formed earlier this year to answer those needs. Established by a consortium of six public university systems—the State University System of Florida, the University System of Georgia, the University of North Carolina System, the University of South Carolina System, the University of Tennessee System and the Texas A&M University System—the aim of CPHE is to offer public universities across the country an alternative to the regional accreditors that have long dominated higher education, each claiming a geographical monopoly that lumped together for-profit schools, bespoke private colleges and open-access public institutions under the same set of rules and regulations.
I agreed to serve as chair of the Board of Directors for CPHE because I believe there’s a need for innovation in accreditation. We are seizing the opportunity to improve institutional accreditation by focusing on outcomes, as well as streamlining the process by taking advantage of the considerable oversight that public institutions are subject to at the state level. An accreditor purpose-built by public institutions, for public institutions, can promote academic quality while driving innovation in student success and eliminating unnecessary costs in the legacy model of accreditation.
There is clearly enthusiasm for the vision behind CPHE. Ten diverse institutions have already signed on to join CPHE’s initial cohort (full list below), and the commission is fielding additional inquiries from across the country. We’ve just issued a call for public university faculty and administrators to join our first group of peer-review teams, and we look forward to pioneering a new model of more straightforward and more transparent accreditation review.
CPHE Initial Cohort
Appalachian State University
Chipola College
Columbus State University
Florida Atlantic University
Florida Polytechnic University
North Carolina Central University
Texas A&M–Kingsville
Texas A&M–Texarkana
University of North Carolina at Charlotte
University of South Georgia
University leaders and state policymakers nationwide see the value in a streamlined approach to accreditation that shifts the focus from inputs and operational minutiae to meaningful outcomes for students and taxpayers.
The legacy approach to accreditation is plagued by the need for each accreditor to serve the huge diversity of institutional missions and governing structures that underlie the American system of higher education. Trying to impose the same set of criteria and procedures on every institution, from small private colleges to huge public flagships, has led to decades of ineffective oversight and wasted effort. There is little or no evidence that institutional accreditation has driven quality improvements across the sector, while it is abundantly clear that it has imposed arbitrary and opaque regulatory demands on institutions that already are subjected to multiple layers of oversight as public agencies.
Institutions like Georgia State University, where I served more than a decade as president, are closely scrutinized by their governing boards, by state regulators and legislative bodies, by auditors and bond ratings agencies. They have public disclosure and consumer protection requirements above and beyond what is demanded of private and for-profit colleges. I have firsthand experience with how costly and cumbersome accreditation reviews divert institutional resources that would be better spent supporting student success, and I am confident a public-focused accreditor can streamline reporting and compliance costs without compromising oversight.
An accreditor attuned to the nuances of public oversight can add value by focusing on academic quality and student success, using a process of peer review to promote continuous improvement through the dissemination of best practices and innovations. That’s why CPHE’s accreditation standards are tailored toward public purpose and academic excellence, with provisions for measuring student learning, promoting academic freedom and intellectual diversity, and driving continuous improvement of student outcomes.
At core, the purpose of accreditation is to reassure students and taxpayers that universities are delivering on their promise to provide a quality education that leaves students better off. An accreditor tightly focused on that public mission can go a long way in shoring up the trust that higher education needs to thrive.
Mark Becker is the chair of the Board of Directors of the Commission for Public Higher Education. He formerly served as president of the Association of Public and Land-grant Universities from 2022 to 2025, and before that he was president of Georgia State University from 2009 to 2021.
Since 2022, there’s been a surge in the number and types of applications using generative AI, but not all tools are the same. So how can faculty, staff and students learn to identify the differences and determine when it’s appropriate to leverage these tools?
Colby College developed a platform, called Mule Chat, that allows users to explore several large language models, including ChatGPT, Gemini, Claude and LLaMA. The platform provides a safe on-ramp into generative AI usage and relies on student tutors to disseminate information to peers.
In the latest episode of Voices of Student Success, host Ashley Mowreader speaks with David Watts, the director of Colby College’s Davis Institute for Artificial Intelligence, and Michael Yankoski, Davis AI research and teaching scientist, to learn about the college’s AI institute and how Mule Chat works.
An edited version of the podcast appears below.
Inside Higher Ed: Can we start the conversation by talking a bit about what AI at Colby College looks like? What is the landscape you’re working with and how are you thinking about AI when it comes to teaching and learning?
David Watts: I am new to Davis AI, as we call it at Colby, but the [Davis AI] Institute has actually been around since before ChatGPT, so Colby kind of had a pioneering approach.
David Watts, director of the Davis Institute for AI at Colby College
Colby is a small liberal arts college, and they had the vision that this was going to be around for a while. And rather than, as most institutions were doing, sort of keep it at bay or ban it from campus, Colby dove in and wanted to engage with it and understand how it is going to impact education.
I spent most of my career in industry, mostly in research and development, and so I when I wanted to make the jump over to academia, I wasn’t expecting to find that small liberal arts colleges had done this, and when I saw what Colby had done, I was really drawn to it and came over. So I’ve really loved what has been going on and what continues to go on at Colby with the Davis Institute for Artificial Intelligence.
Inside Higher Ed: Michael, your role puts you directly in connection with faculty when it comes to integrating AI into their classrooms or into their programs. Can you talk about what that looks like and how maybe that looks different at a liberal arts institution?
Michael Yankoski, research and teaching scientist, Davis Institute for AI at Colby College
Michael Yankoski: One of the most amazing aspects of the Davis Institute for Artificial Intelligence here at a place like Colby is the liberal arts approach that the institution as a whole is able to engage with.
That means that we’re able to facilitate conversations from a multiplicity of different disciplines and bring faculty together from different approaches across the divisions in the college—from the STEM fields to the humanities to the social sciences. And have really productive, very generative conversations around ways to engage with artificial intelligence and the shared learning and shared knowledge of people who have been really pioneering in the area. To able to say, “How can I integrate generative artificial intelligence with my pedagogy? How can I help think with students about how to engage these technologies in a way that is beneficial for their education, help empower students in their education and then on the research side?”
Many faculty with whom we work at the Davis Institute are exploring ways to integrate artificial intelligence in their research program, and to say, “Is there a way that artificial intelligence can help me accelerate my research or take my research in new directions?” The opportunity to bring people together to discuss that and to facilitate those conversations across the disciplines is one of the best aspects of the liberal arts approach to artificial intelligence.
Inside Higher Ed: Does Colby have an institutional policy for AI use, or what appropriate AI use looks like?
Watts: It’s a moving target. Anyone who tells you they have it all figured out is probably embellishing. It is a moving target, but one of the things we did was make sure we engage faculty, and in fact, we started with faculty, then we engaged administrators, we engaged students and we engaged general counsel, and evaluated what the challenges are, what the downsides are. And we made sure that we built what we call guidelines rather than policy.
The guidelines talk through the dos and don’ts but also leave enough flexibility for our faculty to think through how they want to engage with AI, especially since AI is a moving target, too. As we grow and learn with our faculty, we adapt and adjust our guidelines and so they’re out there for everyone to see, and we will continue to evolve them as we move forward.
Inside Higher Ed: Can you introduce our listeners to Mule Chat? What is it and how does it work on campus?
Watts: Michael has been here and was one of the originators of creating Mule Chat on campus. And so he can tell you a lot of the details and how it’s been working.
But what I loved about what Michael and the team did, and it was a collaborative effort, was to create, I’ll call it an on-ramp. We were working towards moving the needle from banning AI, as one extreme, to engaging with AI and creating a tool that allowed faculty, students and staff to all easily engage with multiple tools through Mule Chat.
It lowered the activation barrier to entry to AI and allowed us to have an on-ramp for people to come in and start seeing what the possibilities are, and it has worked brilliantly.
Yankoski: The idea behind Mule Chat originally was to provide a place for students, faculty and staff to begin to get experience with and understanding around generative AI. To provide a space where folks could come and understand a bit more about, what are these tools? How do they work? What are they capable of? What are some of the areas we need to be aware of, the risks and the best practices, and how can we provide this on-ramp, as David described, for people to be able to engage with generative artificial intelligence?
This is about student success, empowering students to understand what these technologies are, what they’re good at, what they’re not good at. And then also, one of the key principles here was equity of access. We wanted to ensure that anybody on Colby’s campus, regardless of whether they could afford one of the premium subscription services, was able to get access to these frontier models and to understand how to then do the prompt engineering work, and to then compare the kinds of outputs and capabilities of some of the frontier models. And so really, the core sort of genesis and driving desire for the creation of Mule Chat was to provide this on-ramp that would empower student success, allow equity of access, and also would provide a safe and secure place for people to be able to engage these technologies and to learn.
Inside Higher Ed: Can you describe the functionality of Mule Chat? For someone who has never experimented with LLMs, what does it look like or feel like to engage with Mule Chat?
Watts: You touched on something really great there, because that was part of the idea. We introduced multiple models into Mule Chat so that people could compare and get an idea of what it’s capable of and what it’s not capable of.
I’ll give an example of a faculty member who we are working with right now who started with Mule Chat, engaged with it in their preparation—this is a professor of East Asian studies—how they prepare their classes, realized what the capabilities were, started doing more with it, with their students. The students then brought interesting ideas about what else we can do and pushed beyond even the limits of Mule Chat. And then Davis AI can go help them bring in, for example, they were looking at—not only just looking at old archives and using that in their teaching of East Asian studies, but also bringing in video capability, for example, and in fact, even creating new videos or some of the research that they’re doing now, bringing in more capabilities above and beyond Mule Chat. So it is exactly what Michael was saying, an on-ramp that then opens up the possibilities of what we can do with AI in higher education.
Yankoski: I think the real value of the Mule Chat interface is that it allows people to compare the different models.
Folks can use prompt engineering to compare the outputs of one model and then put that alongside the outputs of another model and be able to observe the way that different models might reason or might do their inference in different kinds of ways.
That side-by-side comparison is a really powerful opportunity for people to engage with the different models and to experience the different kinds of outputs that they create. To build on what David was saying, the ability to then put other tools [like videos] inside of the Mule Chat platform, that allows for deeper research into particular areas. For example, we have a tool that we built, which is called Echo Bot.
The Colby student newspaper is called the Colby Echo, so we’ve been able to bring all the archives of the Echo into a tool that allows students and faculty researchers to engage with those archives and chat with the entire archive of the Colby Echo. We’ve been working closely—and this goes back to the liberal arts approach—with different faculty across campus, as well as the college libraries, to bring this tool online and make it available within the Mule Chat system.
Inside Higher Ed: Let me know if you can build me an IHE bot, because I can never find anything in our archives. I could really benefit from something.
Watts: We can brainstorm on that.
Inside Higher Ed: Great, we’ll talk about licensing later.
I wanted to ask, it seems there’s a new AI tool that pops every other day. So when you’re talking about comparing different tools and thinking about what might be most relevant for students, how often are you scouting out the landscape to understand what’s out there and relevant?
Watts: That’s a great question, and actually extremely important that we do that.
Not only are we reaching out and finding, reading, learning, attending conferences, helping to create conferences ourselves that bring in people and experts who are different perspectives, but we also then have lots of people on campus who have their own ideas. People come to us regularly with, “Oh, look at this cool tool. We should use it for this thing on campus.”
And that’s when we use that for educating people about some of the potential pitfalls that we have to watch out for, talking about guardrails and when you’re bringing in new capability, just like you had to think about when you’re bringing in new software. But I think it’s even more imperative that we’re very careful about what AI tools we bring into campus. You’re absolutely right that there are tons of them that all have different capabilities. But one of the things we try to teach is that there’s a full spectrum: the great, the good, the bad and the ugly. You have to think about that entire spectrum. And that’s one of the beauties of what I loved about coming to a liberal arts college was that you have multiple perspectives, and coming from all forms of disciplines in the humanities, the arts, the natural sciences, the social sciences, and all are engaged and can be engaged across AI.
Yankoski: I think that’s what’s so unique and really powerful about the Davis Institute for Artificial Intelligence approach. When we work with faculty and students and really, if some faculty member or student has an idea that they want to explore, we have structures that allow for technology grants, for faculty to be able to come and to propose the use of a new tool, or to advance their teaching or to advance their research.
Then that’s a great opportunity to engage with that faculty member and perhaps their research assistants, and work with those students and that faculty member to explore the possibility of using that tool. Each faculty member knows their domain so much better than we do. As the core Davis AI team, we’re able to work with that faculty and those students to better understand the use case, better understand the tools that they want to engage, and then work with them to consult and to create a pathway forward. That’s an incredible opportunity as well for the students to understand, how do we think about the security of the data? How do we think about the processing pipeline? How do we think about the best practices with regards to utilizing artificial intelligence in this particular domain?
Really that’s about student empowerment and student success as they get ready to transition out of college into an economy where increasingly expectations around knowledge and the ability to utilize and to vet artificial intelligence are only going to increase.
Inside Higher Ed: How are students engaged in this work?
Yankoski: One the most intriguing aspects of Mule Chat has been that students have been really leading in teaching and empowering other students to utilize the tool and to understand the quantum engineering aspects and to understand the different models.
The student leaders have been working with Mule Chat and then actually teaching other students, teaching faculty and helping lead the sessions, as well as working on their own projects within Google Chat. So it’s been a really strong and quite incredible platform for student engagement and student empowerment as students learn from one another and then are able to learn how to teach about these tools to their peers.
Watts: That’s absolutely a huge part of what we did, and I mentioned that, even though students come first, we started working to move the needle with faculty first on purpose, with students in mind. And then we branched out into, now we can engage the students. Once you have enough buy-in from faculty, start engaging the students, and we’ve been doing a lot of that.
Then what’s beautiful, the magic happens when the students start coming up with thoughts and ideas that grow in ways that faculty haven’t thought of. Because remember that a lot of this is new to faculty as well.
So we actually then will identify key students that we have been working with and actually hire them on board as Davis AI research associates that then help us continue to move the needle, because there’s nothing better for students than to hear from other students about what’s possible. And the same goes for faculty, by the way. So, you know, Michael was mentioning a little bit about our strategy with faculty and how we engage them. But a part of what we do is faculty sessions. We give them creative names like “Bagels and bots,” and we include food and then we have those sessions where faculty talk to faculty. We do the same with the students, so students can talk to students. And it’s just wonderful to see the magic that happens when that begins to grow organically.
Inside Higher Ed: What has the reception been to Mule Chat?
Watts: Most people were skeptical [of AI] early on; most were in the mode of “push it away.” I think that drove some interesting behaviors in faculty and students.
So a big part of what we’ve been trying to do is essentially drive towards AI literacy for all. And when I say all, it’s an interdisciplinary approach. We’re looking across the entire campus, and so all students in all departments are what we’re driving towards. Now, you correctly point out that there will always be skeptics. I will strive for 100 percent, but if we asymptotically approach that into the future, I’ll live with that.
The goal is to prepare students, and that’s who we need to make sure that we’re preparing for the life they’re going to go into that’s been transformed by AI, that touches everybody. One of the cool things is we’re giving out grants to faculty to engage with AI and come up with ideas, and we’re doing that on multiple levels, and those faculty are now coming from all. We have art professors. We have writing professors. We have East Asian studies. We have professors from government, we have all of them engaging and so we’ve been able to, therefore, move the needle quite a bit so that a lot more people are a lot more receptive and open to it on campus, which is great.
Inside Higher Ed: You mentioned that Colby has a faculty-led approach, but sometimes that means that students from specific majors or disciplines might be less exposed to AI than others, depending on who their faculty are. It seems like you all are taking a balanced approach, not only encouraging enthusiastic AI entrepreneurs but also working with the skeptics.
Watts: It’s absolutely critical that we work on both ends of that spectrum, if that makes sense. We’re driving great innovation, and there’s great examples of research right here on campus that are doing wonderful things in an interdisciplinary way.
We just won an NSF grant for ARIA, an NSF institute looking at AI assistance in mental health, because that’s one of the most challenging spaces for how the models interact with people with mental and behavioral health challenges. It’s a perfect example of our interdisciplinary approach, with a professor from psychology working with a professor from computer science to go tackle these challenging areas. And I think that’s one of the things that Colby has done well, is to take that broader, interdisciplinary approach. Many people say that word now, but I think the liberal arts are primed for leading the charge on what that’s going to look like, because AI, by its nature, is interdisciplinary.
Inside Higher Ed: What’s next on campus? Is there any area that you’re all exploring or looking to do some more research in, or new tools and initiatives that our listeners should know about for the future?
Watts: We’re consistently evaluating that and bringing them in. What we’re trying to do is let it grow based on need as people explore and come up with ideas.
I mentioned the video; we’re now enabling video capability so we can do some of that research. It also opens up more multimodal approaches.
One of the approaches to the ARIA research, for example, is we want to be able to detect and therefore build context-aware assistance to have better results for everyone. So if we can solve the mental and behavioral health challenges, it’s probably one of the most difficult ones. It can also solve some of the other areas of underrepresented people who are left out or underrepresented groups who are left out of training, for example, which can lead to challenging behaviors.
I’m really excited about all of those possibilities and the areas that allow us to enable. We talked about access, we can also talk about accessibility.
We have on campus the Colby College Museum of Art; one of the faculty in computer science is exploring accessibility options using AI with a robotic seeing-eye dog. If someone wanted to visit the museum who was blind or visually impaired, they could interact with a seeing-eye dog that they’re used to, but this seeing-eye dog now might have more capability to communicate with people about what they’re seeing and in a museum setting, for example.
So really excited about that type of research: how do we really benefit humanity with these types of tools.
Inside Higher Ed: One thing I wanted to ask about is resources allocated from the university to be able to access all these tools. What investment is the college making to ensure that students are able to stay on the cutting edge of AI initiatives?
Watts: That’s absolutely critical. We want to make it no cost to our students and accessible to our students, but it still costs. So [it’s vital to] make sure that we have funding.
We were very lucky that we got a Davis endowment that enabled us to build the Davis Institute. That was huge because, and you can think about some of the challenges with federal funding and all of that stuff, but to have an endowment that allowed us to draw on that and really build strong capabilities at Colby College was critical. But you’re touching on the fact that we’re going to need to continue to do that. And that’s where, for example, the NSF grant and other grants that we will continue to explore will help us with how we continue to grow our impact and grow our value as we head into the future.
