Tag: Officers

  • A Tumultuous Tenure Leading the Nation’s Diversity Officers

    A Tumultuous Tenure Leading the Nation’s Diversity Officers

    Paulette Granberry Russell is stepping down as president of the National Association of Diversity Officers in Higher Education after a dramatic and unpredictable five years at the helm.

    She represented campus diversity professionals amid the national racial reckoning that accompanied the Black Lives Matter movement, and then through the dizzying years that followed as anti-DEI laws swept the country. She also spent 22 years as a diversity professional at Michigan State University.

    Granberry Russell told Inside Higher Ed she never planned to stay at NADOHE longer than five years, so she’s ready to move on and facilitate a “smooth transition and handoff.”

    But what a tenure it’s been.

    She spoke with Inside Higher Ed about how she navigated the headwinds facing diversity professionals and the future of diversity, equity and inclusion work on campuses. The conversation has been edited for length and clarity.

    Q: Over the course of your term, from 2020 to 2025, the landscape for diversity professionals in higher education radically shifted. What has it been like for you to represent DEI professionals then and now?

    A: When I came into the role, my goals were to do a few things, which, not only were intended to build on our past successes, but also [to] develop new initiatives that would enhance a few areas, [including] increasing our membership but also providing our support for them. It included, for example, enhancing our industry influence but also sustainability of the organization.

    I came into the role in March of 2020, and what happened in March of 2020? The pandemic, which altered much of what was going on in higher education and how we were doing our work, whether that was remotely, but also with threats in terms of both student experiences but also student support. And then in May of 2020, the murder of George Floyd, and all of the ways in which our institutions were reacting and responding and certain commitments were made to enhance antiracism efforts on our campuses.

    When I think about my first few months, it was something very different than what I anticipated. And I’m certain that’s true for higher education as well. I lived in this state of shifting priorities, having to think about ways to best support members who were having to adjust to significant shifts on their campuses. We were also dealing with significant challenges around freedom of speech and disruption on our campuses prior to these more recent experiences.

    And the politics are very different. When you shift from an environment of enhanced commitment built on an understanding that our campuses had to deal with issues around race and expanding opportunities more broadly across identity to now pushback—it was causing quite a shift in equilibrium. And that’s true for our members as well as the organization. And because of the evolution of diversity, equity and inclusion in higher education historically, as painful as a lot of this was, I believe we were better prepared than we understood ourselves to be.

    Q: You touched on how you started at NADOHE in this moment in 2020, when campuses made commitments and investments in thinking about race and racial inequities, and now campuses are rolling back so much of those efforts in response to anti-DEI legislation. How did these policy shifts change NADOHE’s work and change your work as its leader? How did you have to pivot?

    A: Our successes, I think, resulted in some of the pushback. The pushback was evolving. Expanding on opportunities [created by diversity initiatives] beyond race, so that people understood that diversity was more inclusive than they initially understood it to be—we did not do as good a job as we could have and should have.

    But [we] are beginning to do [it] now, in broadening people’s understanding that diversity is and should be interpreted very broadly. I think that the narrative was hijacked, meaning it was easy to unfortunately define diversity narrowly on the basis of race, gender and sexuality. And others used that narrative to create fear and apprehension that somehow others were being advantaged, versus understanding that we all have benefited from the ways in which we were adjusting our efforts on campus to broaden access, to broaden opportunities, to increase equitable outcomes, understanding that [it’s] not one-size-fits-all, and we had to tailor and adjust our efforts to accommodate the broad range of interests and identities that presented on our campuses and have always presented on our campuses. What we failed to do well was messaging both the communities impacted by our work and the work that was being done to expand opportunities as well.

    Q: How did the backlash shift your priorities, if at all?

    A: When we think about the early challenges, some [opponents] would point to critical race theory. I don’t know that they necessarily understood it very well, and [they] were having a difficult time messaging it. But it was easier to talk about diversity, because for many people, that conjures up issues around race, it harkens back to earlier views of affirmative action and I think it became an easier message to divide higher ed both internally as well as externally.

    It was important for NADOHE to emphasize—whether it was around academic freedom, First Amendment rights and freedom of speech and freedom of expression—that diversity, equity and inclusion are embedded in those. Freedom of expression cannot be sanitized. Our research, for example, or our curriculum is going to touch on issues that may impact communities broadly—and diverse, marginalized, underserved communities. And the work that we do in higher education as diversity leaders requires evidence-based research that informs our work. In the absence of that, you’re guessing at strategies and interventions that will support all students.

    This work is not going to go away. We’re not going to go back to a time when opportunities were constrained, when fairness did not extend to certain communities. That’s unacceptable.”

    —Paulette Granberry Russell

    And so, I don’t know that it was as much a shift in our priorities as much as it was helping higher ed internally, as well as audiences outside of higher ed, to understand that access and opportunity are not limited to any one demographic or a few demographics. If there was a shift in priorities, it was hopefully helping broader audiences understand that there’s nothing to fear, especially in the ways that diversity, equity, inclusion was being demonized. This work is not intended to grant preferential treatment to some and deny others opportunities.

    Q: So, you found yourself having to do a lot of explaining about what’s actually meant when people say “DEI” in a higher ed context.

    A: That’s right. And it’s also saying to folks, don’t use the acronym. Because the acronym, unfortunately, supported a very narrow way of defining efforts.

    Diversity is not defined narrowly. Equity is intended to reduce barriers that may result in differential impact, and those differential impacts are not limited to any one category. Inclusion doesn’t happen just naturally. We know individuals feeling included allows them to be themselves but also allows them to be more successful. If I don’t feel like I belong, what do I do? I tend to retreat, or I don’t access the resources that are there, resources that may benefit me, resources that are accessible to all, with an understanding that, again, we’re not monolithic. It is helping people differently understand, and hopefully better understand, that there are no threats here. Diversity on our campuses is a reality, period. And it’s not going to change, certainly not as long as organizations like NADOHE are here to defend access and opportunities.

    Changes in nomenclature happen. How we define our work, how we label our work, how we tag our work has always changed. If we think historically, going back 20, 30 years, we talked about affirmative action. We talked about multiculturalism. We talked about diversity. We talked about equal opportunity. We talk about fairness. We talk about equity. We talk about belonging. We talk about inclusion. Terminology evolves over time, given how the work itself evolves.

    Q: As campuses close centers associated with DEI and get rid of diversity roles, what do you see as the next phase of the work? How do campus diversity professionals move forward from here? And what does the DEI movement look like now and into the future?

    A: At least for this moment in time, we need to more closely scrutinize the systems that have been designed that have resulted in barriers to success. And how do we redesign, or how do we begin to design systems that differently support our campuses?

    There’s no single office or individual that can do this work alone. Certainly, in my own career at an institution that was a large public land-grant with over 40,000 students at that time and 14,000 faculty and staff, there was no way that a person with two staff was going to be able to dramatically impact change. [Change comes from] working with others and understanding that it’s going to take what I would call a whole institution approach, which means that our leadership, our policies, budget, people, culture have to be aligned. That also means that we have to take a look at the policies, practices, procedures that we have in place that may be having differential impacts, and how do we make adjustments in those? Not to grant preferential treatment, not to discriminate, but to say, can we design systems that work better?

    We’re talking about a systems approach for structural change. When I say a systems approach, this is going to be far more extensive than I think many of us are prepared to do, but I think that it’s the future. [In the past], unfortunately, we didn’t [always] look at connections between the needs of our students, the capacity of faculty to meet those needs, the capacity of staff to meet those needs and connecting our students to potential employers. Things were very siloed. Things are still very siloed. We have to think about the life cycle of a student. And we do that, but it’s not that we are always very deliberate in how we do it.

    When I grew up as a child, the expectation was that I would go to college, but my family by all definitions was very low income. [When] I got to my undergraduate experience, there were no tools in the way that there are now. There were no interventions. There were no programs that I could access that connected me to all of the resources that would allow me to be successful. I was a low-income Black female who arrived on a campus with no prior experience, not knowing how to navigate the space, not knowing where the resources were, not knowing how to fund my education. I was a person with a dream and a family that really wanted me to be successful, but they didn’t have the tools to provide that. It’s a very different world we live in today.

    [The goal is] helping that student understand where the resources are, and then helping faculty understand the differences of those students that come into your classroom, ways that you as faculty can support them, connecting those faculty with the advisory services that those students might need. We have to design [systems] in ways that reduce barriers, that acknowledge the differences that exist and with the goal of those individuals being successful [and] reducing the barriers for faculty to be successful.

    Q: After leaving NADOHE, what’s next for you?

    A: My entire trajectory, my entire life, I have always been this person who believed in fairness. I always believed in opportunities. I’m always that person who fought for not only myself, but for others to be treated fairly, because I grew up in a family where my history included ancestors who were formerly enslaved.

    At 16 years old, I decided I wanted to increase participation in voting. In 12th grade, I remember I had a speech class, and I was that person giving speeches on the slaughtering of baby seals. I was the person who was giving speeches on sexuality and treating people differently based on how they identified. I was that person who gave speeches on the Black Power movement, civil rights, Martin Luther King. And as I reflect now, as I transition, I’m not going to be any different than what I have always been. I will find new ways to [apply] my experiences and my advocacy. Because I have no choice. I realized that about myself.

    My time with NADOHE has been to build on the successes of my predecessors. I believe that I have done that. I achieved the goals that I set out to achieve, both for myself and for the organization, whether that is increasing our membership, our influence within higher ed [and] beyond higher ed. We’ve done that.

    This work is not going to go away. We’re not going to go back to a time when opportunities were constrained, when fairness did not extend to certain communities. We’re not going back to a time when discrimination on the basis of identity was lawful, certainly in the context of race, gender, sexuality, sexual orientation. That’s unacceptable. We’re not going back.

    My next move is, I’m going to breathe. I’m going to take a little bit of time for myself. But I know I will always find my way back to what I have always been committed to, that I want people to be treated fairly. I want people to have opportunities.

    Q: Whoever takes over your position is going to face significant headwinds. What would be your advice to them?

    A: Bring your passion. Bring your commitment. Coming into this role, it’s going to be exhausting, but you have to decide that there’s no other way forward. Too many lives depend on it. This country, our democracy, depends on it.

    Source link

  • Pennsylvania officers face First Amendment lawsuit for trying to criminalize profanity and using patrol car to chase man who recorded police

    Pennsylvania officers face First Amendment lawsuit for trying to criminalize profanity and using patrol car to chase man who recorded police

    ALLENTOWN, Pa., July 23, 2025 — In a bizarre scene, a police officer in Allentown, Pennsylvania, drove his patrol cruiser down a sidewalk at a man who was protesting police misconduct by filming outside a police station. 

    Today the Foundation for Individual Rights and Expression filed a lawsuit defending Phil Rishel’s rights to film and criticize police activity in public spaces — behavior that is protected by the First Amendment — without being assaulted or retaliated against for doing so. 

    “The retaliation over my speech confirms that there is a huge issue with the culture of the Allentown Police Department,” said Phil. “These officers have a disdain for the rights of the people they’re sworn to protect — and I hope my lawsuit changes things for the better.”

    Since 2015, the City of Allentown, Pennsylvania, has paid at least $2 million related to claims of police misconduct. In 2023, Phil began protesting in Allentown by non-disruptively recording police activity while standing on public sidewalks outside local police precincts.

    COURTESY PHOTOS OF PHIL RISHEL

    On March 26, 2024, Phil went to the Hamilton Street police station, where he stood on a public sidewalk and recorded what he could see in plain view. Approximately 15 minutes after he arrived, an officer approached him and briefly paused while looking at a “No Trespassing” sign. Phil responded, “Yeah, that’s a nice sign. Too bad it doesn’t apply to the public sidewalk.” The officer then silently walked away from Phil into the depths of the garage and up a vehicle ramp. Phil called out after him about his disregard of a sign next to the ramp that read: “PEDESTRIANS MUST USE STAIRS ONLY.”

    About 10 minutes later, the officer drove his patrol car out of the garage and sharply turned onto the sidewalk towards Phil while blaring the siren. The officer pursued him down the sidewalk, even driving around a lamppost in his way and back onto the sidewalk to chase Phil. The officer then exited the car, went into the office, and emerged with a police sergeant. They accused Phil of loitering and banned him from the public sidewalk under threat of arrest. 

    WATCH THE VIDEO FOOTAGE

    The next day, Phil returned to the same public sidewalk outside the Hamilton Street station’s parking garage and picked up where he left off, recording police activity in plain view. The same sergeant threatened to arrest him for returning and told him that filming the police “is not a First Amendment right,” while also claiming that Phil’s profanity the previous day constituted disorderly conduct. Ultimately, he charged Phil with disorderly conduct and loitering via a criminal citation sent in the mail.

    At the hearing on the criminal charge, the sergeant testified that Phil was in an area closed for construction and blocked pedestrian traffic and the parking garage entrance, but none of this was true, as shown by the video Phil took that day. Based on the sergeant’s testimony, the court found Phil guilty on the loitering charge, although the conviction was reversed on appeal. The disorderly conduct charge was dismissed by the lower court based on longstanding Pennsylvania case law.

    The First Amendment protects citizens’ right to film police officers and their activities. It also protects individuals who verbally criticize police and their actions, even by cursing or using profane language. 

    FIRE’s lawsuit seeks to enforce these established constitutional rights for Phil and other Allentown citizens. The complaint seeks a declaration that the Allentown police violated First Amendment rights, an injunction against the City of Allentown for failing to provide adequate training to its police officers about protecting and respecting First Amendment rights, and an award of damages to Phil for the treatment he received.

    “Citizens trying to hold police officers accountable should not be punished,” said FIRE attorney Zach Silver. “Public officials, including police officers, must uphold the law and respect citizens’ right to record police and to use harsh language, not bully them into silence.”

    The Foundation for Individual Rights and Expression (FIRE) is a nonpartisan, nonprofit organization dedicated to defending and sustaining the individual rights of all Americans to free speech and free thought—the most essential qualities of liberty. FIRE educates Americans about the importance of these inalienable rights, promotes a culture of respect for these rights, and provides the means to preserve them.

    CONTACT
    Katie Stalcup, Communications Campaign Manager, FIRE: 215-717-3473; [email protected] 

    Source link

  • College business officers survey finds risks, resilience

    College business officers survey finds risks, resilience

    The latest Inside Higher Ed/Hanover Research Survey of College and University Chief Business Officers, released today, reveals concerns about near-term uncertainty and financial sustainability—buoyed by confidence in the longer-term outlook.

    One of the most significant findings is that federal policy uncertainty has created difficulties in conducting basic financial planning as the Trump administration has introduced a flurry of changes impacting federal funding for higher education, international students, how students pay for college and more.

    That uncertainty, experts noted, has had a palpable effect on the sector.

    “Chief business officers like certainty, whether it’s certainty about revenue streams or potential costs,” said Kara Freeman, president and CEO of the National Association of College and University Business Officers. “And right now they just are not getting it and that leads to anxiety.”

    The annual Survey of College and University Chief Business Officers, now in its 15th year, offers insights from financial leaders at 169 institutions in 2025, both public and private nonprofits. Responses were gathered in April and May.

    Amid the uncertainty, about three in five CBOs (58 percent) rate their institution’s financial health as good or excellent, with differences by institution type.

    Pressure Tests

    In last year’s survey, 56 percent of CBOs expected that their institution would be in better financial shape a year later. That number fell to 43 percent in this year’s survey, which asked the same question.

    CBOs who believe their institution will be worse off financially next year cited concerns about the federal policy/funding environment for the sector (82 percent), potential increases to nonlabor operating costs (67 percent), rising labor costs (67 percent) and general economic concerns (62 percent).

    More on the Survey

    On Wednesday, Aug. 20 at 2 p.m. E.T., Inside Higher Ed will present a free webcast to discuss the results of the survey, with experts who can answer your most pressing questions about higher education finance—including how to plan effectively amid the current financial and policy uncertainty. Please register here.

    The 2025 Survey of College and University Chief Business Officers was made possible by support from Strata Decision Technology and CollegeVine.

    Inside Higher Ed’s 15th annual Survey of College and University Chief Business Officers was conducted by Hanover Research. The survey included chief business officers, mostly from public and private nonprofit institutions, for a margin of error of 7 percent. The response rate was 7 percent. A copy of the free report can be downloaded here.

    Larry Ladd, a subject matter specialist at AGB Consulting, noted that colleges are taking a number of measures to protect themselves in the short term, such as delaying building projects, freezing hiring and/or travel, and pulling other levers to protect themselves this coming fall.

    “You’re seeing colleges do everything they can to preserve their liquidity,” Ladd said. “The biggest reason to do that of course is that they don’t know what their fall enrollment will be.”

    Of particular concern, he noted, is the potential for disruption to federal financial aid funds, given mass layoffs at the Education Department, which has raised concerns about disbursement. Just 12 percent of CBOs support the elimination of the department.

    Other possible signs of caution: On deferred maintenance, 63 percent of respondents said that their institution was poised to fund less than a quarter of identified needs in the then-current fiscal year. Some 24 percent said their institution was freezing hiring to control costs for students; another 62 percent said their institution would consider doing this.

    Despite these challenges, respondents were much more confident in their institution’s five- to 10-year outlooks, with 73 percent believing their college or university will be financially stable over the next five years and 71 percent expressing that same level of confidence over the next decade. For reference, in 2024, 85 percent of CBOs were confident in the five-year outlook, and 73 percent in the 10-year outlook.

    Some 11 percent of CBOs say senior administrators at their institution have had serious internal discussions in the last year about merging with another college or university, about the same as last year’s survey. Most of these CBOs indicate such conversations are about proactively ensuring the institution’s financial stability rather than risk of imminent closure.

    Another 16 percent of CBOs report serious internal discussions about consolidating some programs or operations with another college or university. Two in five (42 percent) say it’s highly likely that that their college will share administrative functions with another institution within five years. CBOs in the Northeast, with its relative concentration of institutions, are especially likely to say so, at 63 percent.

    Beyond the Fog

    Ruth Johnston, vice president of NACUBO consulting, said that while business officers may be stressed by the immediate pressures, they are confident in their scenario planning for the future.

    “I think we’ll figure it out. Higher ed, even if it’s slow to change, is resilient. So I expect that we’re going to see new, creative solutions that will help bolster higher education,” Johnston said.

    That said, just 28 percent of CBOs described themselves as very or extremely confident in their institution’s current business model. Another third expressed moderate confidence.

    View online

    Top issues for those CBOs with just some or no confidence in their institution’s business model: lack of diverse revenue streams (64 percent of this group), ineffective cost containment and/or operational efficiency (54 percent), and insufficient cash reserves for “rainy days” or strategic investments (50 percent).

    Tuition discounting is another standing concern. Among all CBOs, more than half (54 percent) are at least moderately concerned about the financial sustainability of their institution’s tuition discount rate; two in 10 (21 percent) are highly concerned. Similarly, 50 percent of CBOs are at least moderately concerned about the sustainability of their institution’s tuition sticker price increases. In both cases, private nonprofit CBOs are the most concerned, by sector.

    Respondents also saw government efforts to influence institutional strategy and policy as an increasing risk to their institutions, with 71 percent registering this as a concern. That number is up slightly from last year’s 65 percent.

    CBOs in 2025 were much less concerned about donor efforts to influence institutional strategy, with 16 percent worrying that this amounts to an increasing financial risk to their college or university.

    Internally, at least, some 81 percent of CBOs agree that they have sufficient agency influence within their institution to ensure its financial stability. Most also report a strong working relationship with their president, and understanding among trustees of the financial challenges facing their institution.

    Survey respondents were notably concerned about federal student aid policies, overwhelmingly picking that as the top federal policy-related risk over the next four years, at 68 percent. Some experts suggest that concerns about other federal policy matters may have been heightened if the survey were administered after the One Big Beautiful Bill Act passed earlier this month. It included major changes for higher education as well as cuts to other public programs that could have downstream effects on the sector.

    “There are both direct and indirect implications of the bill, some of which have not fully been explored by colleges and universities,” Ladd said. “I think of the Medicaid cuts—even those will have implications for colleges and universities.”

    When asked about general financial risks to their institution over the next five years, many CBOs—especially those at publics—flagged state and federal policy changes, along with state and federal funding reductions. Enrollment declines, rising personnel costs and infrastructure and deferred maintenance costs also registered.

    As for what would most improve their institution’s financial situation and sustainability, CBOs’ top responses from a list of options were: growing enrollment through targeted recruitment and improved retention programs; optimizing operational efficiency through process improvement and strategic cost management; and—in a more distant choice—forming strategic partnerships with employers, community organizations and/or other educational institutions. Cutting faculty and cutting staff were especially unpopular options.

    Asked about value and affordability, CBOs largely agreed that their institution offers good value for what it charges for an undergraduate degree (93 percent) and that its net price is affordable (88 percent). Two in three (65 percent) said their institution has increased institutional financial aid/grants in the last year to address affordability concerns.

    The survey also found that CBOs are increasingly using artificial intelligence. Nearly half of respondents—46 percent—indicated that AI helps them make more informed decisions in their role. That number is up from 33 percent in last year’s survey.

    Despite that uptick, respondents at most institutions aren’t all-in on artificial intelligence yet. Only 6 percent reported that their college has made a comprehensive, strategic investment in AI. But many are experimenting: 39 percent of CBOs noted that their institution is in the early exploration phase with AI, while another 28 percent are piloting such tools in select departments.

    “AI is here to stay,” Johnston said.

    Source link

  • SIU Trains Safety Officers to Respond to Mental Health Crises

    SIU Trains Safety Officers to Respond to Mental Health Crises

    Southern Illinois University in Carbondale is investing in a new dedicated team of first responders to provide care for students experiencing mental health challenges.

    A $290,000 grant from the Illinois Board of Higher Education will fund training and support for a crisis response team to engage students during emergency calls. Student Health Services at SIU developed a response model based on best practices that ensures students, particularly those from vulnerable populations, receive immediate support and direct connection to appropriate treatment.

    The grant is designed to expand and enhance the existing services mandated by the state’s 2020 Mental Health Early Action on Campus Act, which requires two- and four-year colleges to implement various preventative measures and clinical care services for student mental health, including increasing awareness of support services, creating partnerships for mental health services and implementing peer-support networks.

    SIU leaders hope the new model, CAPS Plus, will both improve safety for students in critical moments and promote retention and success for students by connecting them with relevant support resources for ongoing care.

    What’s the need: Rates of anxiety and depression, as self-reported by students, have grown over the past five years, with about one-third reporting moderate or severe anxiety or depression symptoms, according to the 2024 Healthy Minds study.

    While a large number of college students experience poor mental health or have struggled with mental health challenges, connecting students with relevant resources when they need them remains an obstacle to timely care.

    About one-third of college students say they don’t know where to seek help on campus if they or a friend are experiencing a mental health crisis, according to a spring 2023 Student Voice survey by Inside Higher Ed and College Pulse. Roughly one in five students said they have not received services for mental or emotional health because they prefer to deal with issues on their own or with support from friends and family, according to the 2023 Healthy Minds survey.

    SIU’s Department of Public Safety responded to almost 50 mental health-related incidents in the past year. Student focus groups revealed that participants were aware of the ways encounters with law enforcement have escalated, sometimes resulting in death for the person in crisis. Similarly, past research shows that police involvement can exacerbate mental health challenges, and individuals from marginalized communities are less likely to trust the police.

    “We recognize that those in crisis may benefit from intervention services not specifically provided by a law enforcement agency,” said Benjamin Newman, SIU’s director of public safety and chief of police, in an April press release.

    A 2022 Student Voice survey by Inside Higher Ed found that about one-third of all respondents had “a great deal” of trust in campus safety officers, but only 19 percent of students who had negative interactions with police growing up said the same. Almost half (46 percent) of respondents said they felt safer with police on campus, but Black and Hispanic students were less likely to say they felt this way.

    Over 38 percent of survey respondents also said they want colleges and universities to expand mental health supports to improve safety and security on campus, the most popular response.

    Put in practice: The university’s Department of Public Safety and the Counseling and Psychological Services office created a collaborative response team to engage students who may need mental health support. Now, if an officer encounters a community member in crisis, a mental health professional is contacted to assist, Newman said.

    The collaborative mental health response teams first started in February. The group includes the Department of Public Safety, Counseling and Psychological Services, clinicians, campus administrators, faculty members and external partners, including local emergency room staff.

    Team members completed critical incident response and crisis intervention training, in which they learned to identify symptoms of mental illnesses, developmental disabilities, trauma, dementia and delirium as well as de-escalation techniques, intervention steps and transition to treatment services.

    Additionally, dispatchers receive training on how to screen and de-escalate calls that could involve mental health concerns so they can effectively alert the crisis team.

    In addition to using the grant funding, the university also implemented a mental health and wellness fee for the upcoming academic year to support continued access to services.

    If your student success program has a unique feature or twist, we’d like to know about it. Click here to submit.

    Source link

  • College Tech Officers on the Rise of AI

    College Tech Officers on the Rise of AI

    Inside Higher Ed’s fourth annual Survey of Campus Chief Technology/Information Officers, conducted with Hanover Research, is out now. The survey gathered insights from 108 college and university chief technology and information officers at two- and four-year institutions across the U.S. about the following issues: 

    • CTOs as strategic partners 
    • IT infrastructure and investments
    • Artificial intelligence adoption and governance
    • Cybersecurity readiness and challenges
    • Sustainability and environmental impact of technology
    • Staff recruitment and retention challenges
    • Digital transformation priorities and barriers
    • Emerging technologies beyond AI
    • Digital learning 
    • Data and student success 

    On Wednesday, June 18, at 2 p.m. Eastern, Inside Higher Ed will present a webcast with campus technology leaders who will share their perspectives on the findings. Register for that discussion here.

    Read our initial reporting on the survey—on uneven student access to generative AI tools and how institutions are struggling to respond to the rise of AI amid other fundamental challenges—here and here. Download the full survey here. And check out these key findings: 

    1. While many CTOs (59 percent) do have a seat at the executive leadership table at their institution, only about half (53 percent) feel their knowledge is fully leveraged to inform strategic decisions involving technology.
    2. Legacy infrastructure is hampering innovation, say 60 percent of CTOs, with implications for student success: Most rate their learning management systems highly (91 percent), but just a third (33 percent) believe their investments in student success technology have been highly effective.
    3. Despite the buzz about AI, only a third of CTOs (34 percent) report that investing in generative AI is a high or essential priority for their institution, with even fewer prioritizing investment in AI agents (28 percent) or predictive AI (24 percent).
    4. While most CTOs report effective collaboration channels between IT and academic affairs on AI policy (66 percent), only one in three (35 percent) believe their institution is handling the rise of AI adeptly. Just 11 percent indicate their institution has a comprehensive AI strategy.
    1. Cybersecurity remains a concern, with only 31 percent of CTOs feeling very or extremely confident in their institution’s ability to prevent cyberattacks. The most common security measures taken include multifactor authentication (90 percent) and required cybersecurity training for staff (86 percent). But just a fraction (26 percent) report required cybersecurity training for students, who are important players in this space.
    2. Technology staffing remains a significant challenge, with 70 percent of CTOs struggling to hire new technology employees and 37 percent facing retention issues. The primary factor is a usual suspect for higher education: competition from better-paying opportunities outside the sector.
    3. Student success is driving digital transformation priorities, with 68 percent of CTOs saying leveraging data for student success is a high or essential priority, followed by teaching and learning (59 percent). The top barriers to digital transformation in 2025 are insufficient IT personnel, inadequate financial investment and data-quality issues.
    4. Environmental sustainability is largely overlooked in technology planning, with 60 percent of CTOs reporting that their institution has no sustainability goals related to technology use, and 69 percent saying senior leaders don’t consider environmental impact in technology decisions.
    5. A majority of institutions represented (61 percent) have not partnered with online program managers and aren’t considering it. At the same time, 59 percent of CTOs express confidence in the quality of their institution’s online and hybrid offerings in general, and half (49 percent) somewhat or strongly agree that student demand for online and/or hybrid course options has increased substantially in the last year.
    6. While most CTOs believe their institution effectively uses data to support student success (60 percent), and nearly as many report a data function structure that supports analytics needs (52 percent), just 11 percent report having unified data models, which can reduce data siloes and improve data governance

    This independent editorial project was made possible with support from Softdocs, Grammarly, Jenzabar and T-Mobile for Education.

    Source link