Tag: Product

  • Why Did College Board End Best Admissions Product? (opinion)

    Why Did College Board End Best Admissions Product? (opinion)

    Earlier this month, College Board announced its decision to kill Landscape, a race-neutral tool that allowed admissions readers to better understand a student’s context for opportunity. After an awkward 2019 rollout as the “Adversity Score,” Landscape gradually gained traction in many selective admissions offices. Among other items, the dashboard provided information on the applicant’s high school, including the economic makeup of their high school class, participation trends for Advanced Placement courses and the school’s percentile SAT scores, as well as information about the local community.

    Landscape was one of the more extensively studied interventions in the world of college admissions, reflecting how providing more information about an applicant’s circumstances can boost the likelihood of a low-income student being admitted. Admissions officers lack high-quality, detailed information on the high school environment for an estimated 25 percent of applicants, a trend that disproportionately disadvantages low-income students. Landscape helped fill that critical gap.

    While not every admissions office used it, Landscape was fairly popular within pockets of the admissions community, as it provided a more standardized, consistent way for admissions readers to understand an applicant’s environment. So why did College Board decide to ax it? In its statement on the decision, College Board noted that “federal and state policy continues to evolve around how institutions use demographic and geographic information in admissions.” The statement seems to be referring to the Trump administration’s nonbinding guidance that institutions should not use geographic targeting as a proxy for race in admissions.

    If College Board was worried that somehow people were using the tool as a proxy for race (and they weren’t), well, it wasn’t a very good one. In the most comprehensive study of Landscape being used on the ground, researchers found that it didn’t do anything to increase racial/ethnic diversity in admissions. Things are different when it comes to economic diversity. Use of Landscape is linked with a boost in the likelihood of admission for low-income students. As such, it was a helpful tool given the continued underrepresentation of low-income students at selective institutions.

    Still, no study to date found that Landscape had any effect on racial/ethnic diversity. The findings are unsurprising. After all, Landscape was, to quote College Board, “intentionally developed without the use or consideration of data on race or ethnicity.” If you look at the laundry list of items included in Landscape, absent are items like the racial/ethnic demographics of the high school, neighborhood or community.

    While race and class are correlated, they certainly aren’t interchangeable. Admissions officers weren’t using Landscape as a proxy for race; they were using it to compare a student’s SAT score or AP course load to those of their high school classmates. Ivy League institutions that have gone back to requiring SAT/ACT scores have stressed the importance of evaluating test scores in the student’s high school context. Eliminating Landscape makes it harder to do so.

    An important consideration: Even if using Landscape were linked with increased racial/ethnic diversity, its usage would not violate the law. The Supreme Court recently declined to hear the case Coalition for TJ v. Fairfax County School Board. In declining to hear the case, the court has likely issued a tacit blessing on race-neutral methods to advance diversity in admissions. The decision leaves the Fourth Circuit opinion, which affirmed the race-neutral admissions policy used to boost diversity at Thomas Jefferson High School for Science and Technology, intact.

    The court also recognized the validity of race-neutral methods to pursue diversity in the 1989 case J.A. Croson v. City of Richmond. In a concurring opinion filed in Students for Fair Admission (SFFA) v. Harvard, Justice Brett Kavanaugh quoted Justice Antonin Scalia’s words from Croson: “And governments and universities still ‘can, of course, act to undo the effects of past discrimination in many permissible ways that do not involve classification by race.’”

    College Board’s decision to ditch Landscape sends an incredibly problematic message: that tools to pursue diversity, even economic diversity, aren’t worth defending due to the fear of litigation. If a giant like College Board won’t stand behind its own perfectly legal effort to support diversity, what kind of message does that send? Regardless, colleges and universities need to remember their commitments to diversity, both racial and economic. Yes, post-SFFA, race-conscious admissions has been considerably restricted. Still, despite the bluster of the Trump administration, most tools commonly used to expand access remain legal.

    The decision to kill Landscape is incredibly disappointing, both pragmatically and symbolically. It’s a loss for efforts to broaden economic diversity at elite institutions, yet another casualty in the Trump administration’s assault on diversity. Even if the College Board has decided to abandon Landscape, institutions must not forget their obligations to make higher education more accessible to low-income students of all races and ethnicities.

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  • Do Regional Publics Know Their Product? (opinion)

    Do Regional Publics Know Their Product? (opinion)

    While institutions of higher education have in recent months been incessantly targeted from without, it is also important for universities’ long-term health that we consider what has been going on within them. Often, the national conversation disproportionately focuses on Ivy League institutions—what one famous professor recently referred to as “Harvard Derangement Syndrome”—but if we want to understand what the vast majority of American college students experience, we must look at the regional public universities (RPUs) that are “the workhorses of public higher education.”

    According to the American Association of State Colleges and Universities, roughly 70 percent of all U.S. undergraduates enrolled at public four-year institutions attend RPUs. Yet declining enrollments and years of austerity measures have left these workhorse universities particularly vulnerable. Writing about the difficult financial decisions many of these campuses have already made, Lee Gardner warns that “if many regional colleges cut at this point, they risk becoming very different institutions.”

    But those who work at regional public universities will tell you that they are already very different institutions. Rarely, however, have these transformations been the subject or result of open campus discussion and debate. Often, they are not even publicly declared by the administrations spearheading these shifts, though it’s not always clear if that is by design or because administrators are unclear about their own priorities. An unsettling likelihood is that we no longer know what these workhorse universities should be working toward.

    My own regional college is part of the State University of New York system, which, as political scientist and SUNY Cortland professor Henry Steck argues, has always struggled to define its mission and purpose. “From its earliest days,” writes Steck, “SUNY’s history has been characterized not simply by the recurrent challenges of growth and financing, but by a more profound disagreement over what higher education means to New Yorkers.”

    As a result, the SUNY system “has yet to discover or resolve its full identity,” which, today, is torn between three “disparate visions” that emerged in the latter half of the 20th century: the civic-minded vision of 1950s university leader Thomas Hamilton, who emphasized the cultivation of intellectual, scientific and artistic excellence through broadly accessible liberal learning; a utilitarian vision that, beginning in the 1980s, stressed the economic importance of graduate research and professional education; and the neoliberal ethos of a 1995 trustees’ report entitled “Rethinking SUNY” that encouraged both greater efficiency and more campus autonomy to boost competition between institutions in the system.

    One can perceive all three visions overlapping in complex ways in my own campus’s mission statement, which emphasizes “outstanding liberal arts and pre-professional programs” designed to prepare students “for their professional and civic futures.” But day-to-day realities reveal a notable imbalance among those aims. Recent years have seen a substantial scaling back of liberal arts programs, particularly in the humanities. In 2022, our philosophy major was deactivated despite overwhelming opposition from the Faculty Senate.

    In 2020, my own department (English) had 14 full-time faculty; this coming fall, it will have just six. Meanwhile, there has been an ever-increasing emphasis on pre-professional majors and a borderline obsession with microcredentials, allegedly designed to excite future employers. Lip service is still paid, on occasion, to the importance of the liberal arts, particularly in recent months as federal overreach has prompted colleges to reaffirm the responsibility they have, as my own president put it in a campuswide email, “to prepare students for meaningful lives as engaged citizens.” But without robustly supported humanistic disciplines—and especially without a philosophy department—how are we to teach students what a “meaningful life” is or what engaged citizenship in a democratic culture truly entails?

    To state the problem more openly in the language of business so familiar to college administrators: It’s not just that we do not have a coherent and compelling vision; it’s that we have no idea what our product is anymore. On my own campus, administrators tend to think the issue is simply a marketing problem. It is our task as a department, we are told, to spread the word about the English major and recruit new students. In many ways, this is right: Universities and the disciplines that constitute them have not been great at telling their story or communicating their value to the public or even to the students on their campuses.

    But the issue goes much deeper. “Remarkable marketing,” writes marketing expert Seth Godin, “is the art of building things worth noticing right into your product or service. Not slapping on marketing as a last-minute add-on, but understanding that if your offering itself isn’t remarkable, it’s invisible.” Godin calls these remarkable products “purple cows” (which are clearly unlike other cows).

    Yet to the extent that conversations on my campus have been oriented toward a product at all, it rarely concerns the nuts-and-bolts dynamic of liberal learning that happens in the humanities classroom—that is, the rigorous intellectual journey faculty should be leading students on, taking them outside themselves (and their comfort zones) and into the broader world of ideas, histories and frameworks for making sense of human experience. Instead, the focus has shifted, not simply to inculcating skills, but more significantly to the immense institutional apparatus comprised of therapists, advisers, technology specialists and other paraprofessional support systems.

    Put another way, because there seems to be massive uncertainty about the nature of the higher education classroom, what we end up marketing to prospective students and their parents, wittingly or unwittingly, is an array of services for “managing” the classroom and helping students transact the business of completing a degree or assembling one’s microcredentials on the way to employment.

    The result is a highly technocratic conception of the university and a fiercely transactional notion of higher education that flattens virtually everyone’s sense of what should transpire in the college classroom and which redistributes professional authority away from faculty and toward various administrators and academic support personnel—a shift that Benjamin Ginsberg has astutely documented.

    Faculty, meanwhile, are constantly implored, often by academic support staff who have never taught a class, to “innovate” in their methods and materials, “as though,” retorts Gayle Green, “we weren’t ‘innovating’ all the time, trying new angles, testing what works, seeing if we can make it better, always starting over, every day, a whole new show.” It’s a world of learning management systems (aptly titled to emphasize “management”), learning centers (as if the classroom were a peripheral element of college life), “student success” dashboards, degree-tracking software and what Jerry Z. Muller calls a “tyrannical” preoccupation with data and metrics, which serve as the simplified benchmarks through which educational progress and value are measured.

    And while, as Greene’s book highlights, this approach to higher education has permeated every university to some extent, what is unique to my campus—and, I suspect, to other cash-strapped RPUs fighting to stay relevant and competitive—is the fervent extent to which we have embraced this technocratic approach and allowed it to dominate our sense of purpose.

    To be clear, I am in no way opposed to robustly supporting student success in the multitudinous ways a university must these days. I routinely invite learning center specialists into my classrooms, I refer students to the advising or counseling centers, and I have worked with our accessibility office to ensure my supplementary course materials meet all students’ needs. What concerns me is the lack of substantive, broad-ranging discussion about what terms like “student success” or “student-centered education” even mean, and the dearth of guidance from administrators about how the various campus constituencies should work together to achieve them. That guidance would require a much clearer and more well-communicated vision of what our ultimate purpose—and product—is.

    As much as I admire Godin’s mindful emphasis on “building things worth noticing right into your product or service,” I wonder if some core element of the liberal learning that resides at the heart of higher education is a product that can’t be endlessly innovated. What if higher education is a product similar to, say, the process of drawing heat or energy from a natural resource such as firewood or sunlight? Yes, we can refine these processes to a great extent by building energy-efficient woodstoves to capture more heat from each log or solar panels and storage devices to wrest more energy from every beam of light. But eventually there will be diminishing returns for our efforts, and some so-called improvements may simply be cosmetic changes that really have nothing to do with—or may even detract from—the process of heat or energy extraction, which, at its foundation, simply entails intimate contact with these distinctly unchanging natural elements.

    Etymologically, this is precisely what “education” means—to educe or draw forth something hidden or latent. And as silly as the above analogy may sound, it is precisely the metaphor that philosophers and writers have used since the classical era to conceptualize the very nature of education. In The Republic, Plato likens “the natural power to learn” to the process of “turning the soul” away from reflections projected on a cave wall (mere representations of reality) and leading oneself out from the cave and into the sunlight of truth.

    Closer to our own time and place, Ralph Waldo Emerson professed in “The American Scholar” that colleges “can only highly serve us, when they aim not to drill, but to create; when they gather from far every ray of various genius to their hospitable halls, and, by the concentrated fires, set the hearts of their youth on flame.”

    “Forget this,” he warned, “and our American colleges will recede in their public importance, whilst they grow richer every year.”

    But it was W. E. B. Du Bois who, arguing for racial equality roughly six decades later, brought these ideas together in one of their most radical forms, forever giving all American universities something to aspire to. In The Souls of Black Folk, Du Bois, drawing on the education-as-heat-extraction metaphor to evoke the immense powers of learning, posited that “to stimulate wildly weak and untrained minds is to play with mighty fires.” And his paean to the college classroom is remarkable for its emphasis on the university’s spartan but enduring methods:

    “In a half-dozen class-rooms they gather then … Nothing new, no time-saving devices,—simply old time-glorified methods of delving for Truth, and searching out the hidden beauties of life, and learning the good of living … The riddle of existence is the college curriculum that was laid before the Pharaohs, that was taught in the groves by Plato, that formed the trivium and quadrivium, and is today laid before the freedmen’s sons by Atlanta University. And this course of study will not change; its methods will grow more deft and effectual, its content richer by toil of scholar and sight of seer; but the true college will ever have one goal,—not to earn meat, but to know the end and aim of that life which meat nourishes.”

    This is a vision of education almost perfectly designed to baffle today’s educational reformers or RPU administrators, not simply for its attitude toward innovative “time-saving devices,” but for the fact that Du Bois was advocating this approach—one more akin to those found at wealthy liberal arts schools these days—for Black individuals in the Jim Crow South in contrast to the more trade-focused vision of his contemporary, Booker T. Washington.

    Washington’s vision has clearly triumphed in RPUs, where the humanistic learning that Du Bois writes so passionately about has been dying out and, in the years ahead, will likely be relegated to the spiritless distributional requirements of the general education curriculum. As Eric Adler has admirably written, such an approach further shifts responsibility for meaningful curricula away from faculty judgment and toward student fancy and choice.

    So, too, does it marginalize—that is, reduce to a check-box icon in a degree-tracking tool—the emphasis on “soul-crafting” that takes place, as Du Bois well knew, when students persistently grapple with life’s biggest questions. “By denying to all but privileged undergraduates the opportunity to shape their souls,” Adler argues, “vocationalists implicitly broadcast their elitism.”

    That very elitism was broadcast at my own university when an administrator suggested in a conversation with me that our students often work full-time and thus are not as focused on exploring big questions or reading difficult texts. When I pushed back, asserting that my classroom experience had demonstrated that our students were indeed hungry to read the serious literary and philosophical texts that can help them explore questions of meaning and value, the administrator immediately apologized for being presumptuous. Nevertheless, the elitism was broadcast.

    If RPUs are serious about the civic ideals they have once again begun to champion in response to potential government overreach, then they need to re-evaluate the overall educational product they are offering and redirect autonomy and respect back toward the faculty—particularly the humanistic faculty—who are best poised to educate students in the kinds of “soul-crafting” that are essential to a well-lived life in a thriving democratic society.

    There have been many calls to revive civics education in the United States, but no civics education will be complete without cultivating the broader humanistic knowledge and imaginative capabilities that are essential to daily life in a liberal democracy. Literature, philosophy, history, art—all are vital for helping us understand not only ourselves but also the ideas, beliefs and experiences of other individuals with whom we must share a political world and with whom we often disagree. Such an endeavor may seem rather basic and perhaps old-fashioned. But anyone who has taught at the college level knows it is an immensely complex undertaking. It is already a purple cow.

    Scott M. Reznick is an assistant professor of English at the State University of New York at Plattsburgh, where he has taught for the past five years, and associate professor of literature at the University of Austin, where he will begin teaching this fall. He is the author of Political Liberalism and the Rise of American Romanticism (Oxford, 2024).

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  • Director of Content and Product Strategy at UM

    Director of Content and Product Strategy at UM

    For my newest “Featured Gig” installment, I want to highlight the search for a director of content and product strategy at the Center for Academic Innovation at the University of Michigan. Sarah Dysart, chief learning officer at CAI, agreed to answer my questions about the role.

    If you have a job at the intersection of learning, organizational change and technology that you are recruiting for, please get in touch!

    Q: What is the university’s mandate behind this role? How does it help align with and advance the university’s strategic priorities?

    A: The University of Michigan has long staked its reputation on research excellence and public purpose. Now we’re doubling down on scale, access and impact—transforming how learning reaches people across every stage of life, across the globe. Life-changing education is one of four core impact areas within the University of Michigan’s Vision 2034, and the person in the director of content and product strategy role will support this strategic work.

    As Michigan accelerates its investment in digital learning, this person leads the charge: shaping and guiding a dynamic portfolio of educational products—online courses, certificates, degree programs, short-form learning experiences and beyond—that don’t merely mirror the classroom, but reimagine what learning can be. This role calls for both vision and precision, bringing together academic imagination, bold experimentation and the ability to turn ideas into action. The director will steer faculty ideas and institutional goals into cohesive, high-impact offerings that reflect the university’s boldest ambitions for learning at scale.

    Q: Where does the role sit within the university structure? How will the person in this role engage with other units and leaders across campus?

    A: This director role sits within the Center for Academic Innovation, operating at the intersection of ideas and implementation. The individual will collaborate closely with experts in learning design, media production, marketing, operations and research. But the real action is in the connections across campus.

    Michigan’s schools and colleges host a vast breadth and depth of faculty expertise, and this role thrives on cross-campus collaboration—partnering with academic unit leaders, faculty and staff to co-create offerings that extend U-M’s mission far beyond Ann Arbor. Drawing on insights about learner demand and market opportunity, the director will guide faculty in selecting content areas and product types with the greatest potential, translating an idea sketched on a whiteboard into a course reaching learners across the globe.

    Q: What would success look like in one year? Three years? Beyond?

    A: In one year, the new director has helped identify and launch a diverse set of online learning offerings that reflect Michigan’s distinctive strengths. Relationships are strong, internal workflows are humming and early results show promising reach and impact.

    In three years, the content portfolio resembles a greatest hits playlist for lifelong learners—diverse, well-balanced and deeply mission-aligned. It’s something learners want to come back and engage with, time and time again. Offerings address workforce needs, social challenges and global opportunity. Faculty are eager to collaborate. Partners are eager to invest.

    Beyond that, success means transformation. The University of Michigan is recognized not just for what it teaches, but for how it reimagines teaching. Our educational offerings reach far beyond campus, connecting with learners across industries, geographies and life stages. This individual has played a key part in turning a world-class university into a truly global learning institution.

    Q: What kinds of future roles would someone who took this position be prepared for?

    A: We’re looking for someone who wants to shape what’s next—not just for learners, but for institutions. The director of content and product strategy will develop a rare blend of skills: the ability to lead across academic and operational contexts, to translate vision into scalable experiences, and to steward innovation with both purpose and precision.

    From here, a person might go on to lead teaching and learning strategy at an institutional level, head up a center for innovation or lifelong learning, or take on an executive role at an organization working to expand access to education globally. Alternatively, one might pivot toward product leadership in mission-driven companies or foundations, applying their experience to broader systems change.

    This role builds expertise and a portfolio not just of educational content—but of influence, insight and lasting impact.

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  • Product Enhancements from Discovery Education Foster Improved Engagement and Personalization

    Product Enhancements from Discovery Education Foster Improved Engagement and Personalization

    Charlotte, NC — Discovery Education, the creators of essential K-12 learning solutions used in classrooms around the world, today announced a host of exciting product updates during a special virtual event led by the company’s Chief Product Officer Pete Weir. Based on feedback from the company’s school-based partners, these updates make teaching and learning even more relevant, engaging, and personalized for users of Discovery Education products.

    Among the enhancements made to Discovery Education Experience, the essential companion for engaged K-12 classrooms that inspires teachers and motivates students, are:  teachers and motivates students, are:

    • Improved Personalized Recommendations for Teachers: With thousands of resources in Experience, there is something for every classroom. The new Core Curriculum Complements feature in Experience automatically surfaces engaging resources handpicked to enhance school systems’ core curriculum, simplifying lesson planning and ensuring tight alignment with district priorities. Additionally, Experience now offers educators Personalized Content Recommendations. These content suggestions made to individual teachers are based on their unique profiles and preferences, or what is frequently used by other educators like them.
    • An Enhanced AI-Powered Assessment Tool: Originally launched in 2024, this tool is the first in a new suite of AI-powered teaching tools currently under development, and it empowers educators to create high-quality assessments using vetted resources right from within Experience. Educators can now more easily customize assessments according to reading level, question type, Bloom’s Taxonomy, and more – ensuring optimal learning experiences for students. Educators can also review and tailor the questions and, once ready, export those questions into a variety of formats.
    • A New Career Exploration Tool for All Discovery Education Experience Users: Career Connect – the award-winning tool that connects K-12 classrooms with real industry professionals – is now accessible to all Discovery Education Experience users. With this new feature, classrooms using Experience can directly connect to the professionals, innovations, and skills of today’s workforce. Furthermore, Experience is now delivering a variety of new career pathway resources, virtual field trips, and career profiles – building career awareness, inviting exploration, and helping students prepare for their future.
    • A newly enhanced Instructional Strategy Library: To elevate instruction and better support teachers, Discovery Education has enhanced its one-stop-spot for strategies supporting more engaging, efficient, and effective teaching. The improved Instructional Strategy Library streamlines the way educators find and use popular, research-backed instructional strategies and professional learning supports and provides connected model lessons and activities.

    Also announced today were a host of improvements to DreamBox Math by Discovery Education. DreamBox Math offers adaptive, engaging, and scaffolded lessons that adjust in real time to personalize learning so that students can build confidence and skills at their own pace. Among the new improvements to DreamBox Math are:

    • Major Lesson Updates: Based on teacher feedback, Discovery Education’s expert curriculum team has updated DreamBox Math’s most popular lessons to make them easier for students to start, play, and complete successfully. Students will now encounter lessons with updated scaffolding, enhanced visuals, greater interactivity, and added context to ground mathematical concepts in the curriculum and the world they live in.
    • A New Look for Middle School: Middle school students will encounter a more vibrantly colored and upgraded user interface featuring a reorganized Lesson Chooser whose intuitive design makes it easy to identify teacher-assigned lessons from their personalized lesson options. Additional updates will follow throughout the year.
    • New Interactive Curriculum Guide: Discovery Education has strengthened the link between DreamBox Math and school systems’ core instruction with an Interactive Curriculum Guide. Educators can now explore the breadth and scope of DreamBox content by grade and standard to locate, preview, and play lessons, increasing familiarity with lessons, and enhancing targeted instruction. The DreamBox Math team will continue to make updates to standards and curriculum alignments throughout the year.

    To watch a replay of today’s special event in its entirety, and to learn about additional updates to Discovery Education’s suite of K-12 solutions, visit this link.

    “Discovery Education understands teachers’ sense of urgency about closing the achievement gaps highlighted by recent NAEP scores,” said Pete Weir, Discovery Education’s Chief Product Officer. “In response, we accelerated the development and deployment of what has traditionally been our ‘Back-to-School’ product enhancements. The stakes for our students have never been higher, and Discovery Education is dedicated to putting the highest-quality, most effective resources into teachers and students’ hands as soon as possible.”

    For more information about Discovery Education’s award-winning digital resources and professional learning solutions, visit www.discoveryeducation.com, and stay connected with Discovery Education on social media through X, LinkedIn, Instagram, TikTok, and Facebook.    

    eSchool News Staff
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  • A Year of AI-Powered Progress: RNL’s Product Evolution

    A Year of AI-Powered Progress: RNL’s Product Evolution

    The last year has been one of significant strides for RNL. We embarked on a journey to enhance our existing tools, aiming to provide our partners with even more powerful and effective solutions. This commitment has driven us to develop a suite of AI-powered tools designed to strengthen your connections with students and donors.

    A focus on data-driven decisions and user-friendly solutions

    Our primary goal was to create AI tools that are not only secure but also user-friendly and insightful. We aimed to provide you with a comprehensive view of your data, empowering you to make informed decisions and develop winning strategies. We understand the importance of ease of use, ensuring that our tools are accessible to everyone, regardless of their technical expertise.

    Key achievements: RNL Insights, Compass, and RNL Answers

    • RNL Insights: This AI-powered data management platform revolutionizes how you work with your data. By integrating data from various sources, including your enrollment CRM, financial aid modeling tool, and marketing analytics, Insights provides a unified view for informed decision-making. Its intuitive conversational interface allows you to ask questions and receive immediate answers, uncovering valuable insights you might have otherwise missed.
    • RNL Compass: Our AI-powered digital assistant, Compass, streamlines communication and enhances efficiency. By automating responses to common student and parent inquiries, Compass frees up your admissions team to focus on more strategic tasks. Integrated with your CRM, Compass provides personalized answers, ensuring each interaction is tailored to the individual’s needs.
    • RNL Answers: This AI copilot leverages your institution’s private data to provide valuable insights and support. Whether it’s crafting compelling marketing messages, assisting traveling admissions officers, or building robust knowledge bases for new team members, RNL Answers offers a secure and reliable AI-powered solution.

    Beyond technology: Empowering partners with AI expertise

    We recognize the importance of responsible AI adoption. To this end, we have introduced AI Governance and Education Consulting Services. These services provide guidance on integrating AI into your institution, including:

    • AI Education: Training leadership teams, faculty, and staff on the fundamentals of AI.
    • AI Governance Frameworks: Assisting in the development of frameworks that ensure ethical and responsible AI usage.

    Collaboration and continuous improvement

    To ensure our solutions remain aligned with your evolving needs, we have established the Leadership AI Council and the Product Advisory Council. These groups, comprised of our valued partners, provide valuable feedback and insights, shaping the future of our AI-powered solutions.

    Looking ahead: A future of innovation

    We have also began migrating some of the outbound communication tools our agents use to deliver your omnichannel outreach services to our new all-in-one platform—RNL Reach. While as a partner, your involvement in transitioning to RNL Reach is very minimal, but you will feel the benefit of the solution because your agents will be able to be more efficient in how they execute your campaigns and provide stronger analytics and reporting. This is the first step to making the new solutions and services we have planned in 2025 possible!

    In 2025, we are committed to building upon the strong foundation we’ve established this year. We will leverage our expertise in consulting, data analysis, and AI to develop innovative solutions that address your unique challenges and help you achieve your goals.

    A note of gratitude

    We extend our sincere gratitude to all our partners for their trust and collaboration. We are honored to work alongside you and contribute to your success. We look forward to a continued partnership in the years to come.

    Discover RNL Edge, the AI solution for higher education

    RNL Edge is a comprehensive suite of higher education AI solutions that will help you engage constituents, optimize operations, and analyze data instantly—all in a highly secure environment that keeps your institutional data safe. With limitless uses for enrollment and fundraising, RNL Edge is truly the AI solution built for the entire campus.

    Ask for a Discovery Session

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