Tag: Progress

  • A Year of AI-Powered Progress: RNL’s Product Evolution

    A Year of AI-Powered Progress: RNL’s Product Evolution

    The last year has been one of significant strides for RNL. We embarked on a journey to enhance our existing tools, aiming to provide our partners with even more powerful and effective solutions. This commitment has driven us to develop a suite of AI-powered tools designed to strengthen your connections with students and donors.

    A focus on data-driven decisions and user-friendly solutions

    Our primary goal was to create AI tools that are not only secure but also user-friendly and insightful. We aimed to provide you with a comprehensive view of your data, empowering you to make informed decisions and develop winning strategies. We understand the importance of ease of use, ensuring that our tools are accessible to everyone, regardless of their technical expertise.

    Key achievements: RNL Insights, Compass, and RNL Answers

    • RNL Insights: This AI-powered data management platform revolutionizes how you work with your data. By integrating data from various sources, including your enrollment CRM, financial aid modeling tool, and marketing analytics, Insights provides a unified view for informed decision-making. Its intuitive conversational interface allows you to ask questions and receive immediate answers, uncovering valuable insights you might have otherwise missed.
    • RNL Compass: Our AI-powered digital assistant, Compass, streamlines communication and enhances efficiency. By automating responses to common student and parent inquiries, Compass frees up your admissions team to focus on more strategic tasks. Integrated with your CRM, Compass provides personalized answers, ensuring each interaction is tailored to the individual’s needs.
    • RNL Answers: This AI copilot leverages your institution’s private data to provide valuable insights and support. Whether it’s crafting compelling marketing messages, assisting traveling admissions officers, or building robust knowledge bases for new team members, RNL Answers offers a secure and reliable AI-powered solution.

    Beyond technology: Empowering partners with AI expertise

    We recognize the importance of responsible AI adoption. To this end, we have introduced AI Governance and Education Consulting Services. These services provide guidance on integrating AI into your institution, including:

    • AI Education: Training leadership teams, faculty, and staff on the fundamentals of AI.
    • AI Governance Frameworks: Assisting in the development of frameworks that ensure ethical and responsible AI usage.

    Collaboration and continuous improvement

    To ensure our solutions remain aligned with your evolving needs, we have established the Leadership AI Council and the Product Advisory Council. These groups, comprised of our valued partners, provide valuable feedback and insights, shaping the future of our AI-powered solutions.

    Looking ahead: A future of innovation

    We have also began migrating some of the outbound communication tools our agents use to deliver your omnichannel outreach services to our new all-in-one platform—RNL Reach. While as a partner, your involvement in transitioning to RNL Reach is very minimal, but you will feel the benefit of the solution because your agents will be able to be more efficient in how they execute your campaigns and provide stronger analytics and reporting. This is the first step to making the new solutions and services we have planned in 2025 possible!

    In 2025, we are committed to building upon the strong foundation we’ve established this year. We will leverage our expertise in consulting, data analysis, and AI to develop innovative solutions that address your unique challenges and help you achieve your goals.

    A note of gratitude

    We extend our sincere gratitude to all our partners for their trust and collaboration. We are honored to work alongside you and contribute to your success. We look forward to a continued partnership in the years to come.

    Discover RNL Edge, the AI solution for higher education

    RNL Edge is a comprehensive suite of higher education AI solutions that will help you engage constituents, optimize operations, and analyze data instantly—all in a highly secure environment that keeps your institutional data safe. With limitless uses for enrollment and fundraising, RNL Edge is truly the AI solution built for the entire campus.

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  • From Potholes to Progress: How Higher Education is Driving Solutions to the UK’s Pressing Challenges

    From Potholes to Progress: How Higher Education is Driving Solutions to the UK’s Pressing Challenges

    It’s National Apprenticeship Week. Today on the HEPI blog, you can read about how University Alliance members are using healthcare degree apprenticeships to address workforce shortages: click here to read.

    Or carry on reading to hear from Viggo Stacey at QS about how the researchers at Swansea University are solving contemporary problems like potholes with cutting-edge research.

    • By Viggo Stacey, International Education & Policy Writer at QS Quacquarelli Symonds.

    Drivers in England and Wales encounter an average of six potholes per mile, and damage sustained from them cost drivers an average of £460 in 2024. One estimate put the cost of potholes to the UK economy at £14bn last year.

    Research published last week by Swansea University provides a real solution to this critical problem. Adding plant spores to bitumen will create a self-healing road surface that can extend its lifespan by 30%.

    This speaks directly to the Secretary of State for Education’s five key priorities for reform of the higher education system – that universities should play a great civic role in their communities.

    Local communities and businesses need to benefit fully from the work of higher education institutions, Bridget Phillipson wrote to the sector in November last year and as Debbie McVitty recently covered over at Wonkhe. This research will help individual drivers, councils across the country and UK industry.

    But another thing that is so exciting about this discovery is where it came from. Swansea University, on the south coast of Wales and an institution whose Vice Chancellor in the last week has said higher education in Wales is facing ‘the toughest [financial] position that we’ve been in’, is showing what its academics are capable of, given the right resources.

    And that leads to the second place where this research originated.

    One of those involved is Dr Jose Norambuena-Contreras, a Senior Lecturer in Swansea’s Department of Civil Engineering, originally from Chile, while Dr Francisco Martin-Martinez is a Lecturer at King’s College London’s Chemistry Department who hails from Spain.

    It is also notable that this news came out on the day that Keir Starmer became the first UK prime minister to join a gathering with EU leaders since Brexit.

    While rejoining the EU’s single market is firmly off the cards, a deal on youth mobility is an obvious open goal. Some 57% of voters recently backed a scheme for the under 30s, in addition to polling last year finding 58% thinking a scheme is a good idea.

    The UK Science and Tech Secretary, Peter Kyle, rightly met with EU counterparts in January to push to turbo-charge UK-EU science and technology links in a bid to tackle shared global challenges.

    Potholes in the UK might just be a small part of the UK’s challenge. But as Norambuena-Contreras puts it, it’s a ‘very sexy topic’ that British people like to talk about. If researchers can continue to identify problem areas that resonate with local communities and industry, they’ll be on to a winner.

    International talent is, and will continue to be, key to solving crises across the UK. If only researchers at the country’s top business schools were empowered to find solutions to filling higher education’s financial gaps in the same way as others can for potholes.

    Jessica Turner, CEO at QS Quacquarelli Symonds, commented:

    The UK’s universities are not just centres of learning—they are engines of economic transformation and real-world problem-solving.

    Research from the University of Bristol released this week – showing that it contributed £1.13 billion to the West of England economy in 2022/23 – is just one example of that.

    Swansea University’s ground-fixing research is a perfect example of how higher education drives innovation with tangible benefits for communities, industries, and the economy,” Turner added.

    As the QS World Future Skills Index highlights, the UK is a global leader in academic readiness and future workforce skills. To sustain this momentum, continued investment in universities is essential—not just to address today’s challenges but to shape the solutions of tomorrow.

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  • student debt relief progress and new fact sheets (SBPC)

    student debt relief progress and new fact sheets (SBPC)

    The fight for student loan borrowers continues! In the last remaining days of the Biden-Harris Administration, the U.S. Department of Education (ED) is pushing some final relief through for student loan borrowers, new Income-Driven Repayment (IDR) Account Adjustment payment counts are live, and we have new fact sheets shedding light on the impact of the student debt crisis on borrowers.

    Here’s a roundup of the latest:

    Over 5 million borrowers have been freed from student debt.

    In a major win for borrowers, ED announced that the Biden-Harris Administration has now approved $183.6 billion in student debt discharges via various student debt relief fixes and programs. This relief has now reached over 5 million borrowers and includes new approvals for Public Service Loan Forgiveness (PSLF) relief, borrower defense relief, and Total and Permanent Disability Discharge relief.

    This relief is life-changing for millions of families, proving the power of bold, decisive action on student debt. Yet, there is much more work to do. Every step toward relief underscores the need to continue fighting for policies that reduce the burden of student debt and ensure affordable access to higher education.

    Final phase of the IDR Account Adjustment is underway—take screenshots!

    In tandem with the latest cancellation efforts, ED has also finally started updating borrower payment counts on the Federal Student Aid dashboard. Providing official payment counts will help borrowers receive the credit they have earned towards cancellation under IDR, and ensure that all borrowers who have been forced to pay for 20 years or longer are automatically able to benefit from relief they are entitled to under federal law. ***If you are a borrower with federal student loans, we recommend that you check your dashboard on studentaid.gov, screenshot your new count, and save it in your records.

    Previously, many borrowers—including those who work in public service jobs and low-income borrowers struggling to afford payments—were steered into costly deferments and forbearance, preventing them from reaching the 20 years or longer for IDR relief or the 120 payments necessary for PSLF cancellation. Under the IDR Account Adjustment, these periods are now counted, even if borrowers were mistakenly placed in the wrong repayment plan or faced servicing errors. 

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  • From Pause to Progress: Predictors of Success and Hurdles for Returning Students

    From Pause to Progress: Predictors of Success and Hurdles for Returning Students

    Title: Some College, No Credential Learners: Measuring Enrollment Readiness

    Source: Straighterline, UPCEA

    UPCEA and StraighterLine carried out a survey to examine the driving factors, obstacles, preparedness, and viewpoints of individuals who started but did not finish a degree, certificate, technical, or vocational program. This population, according to the National Student Clearinghouse Research Center, has grown to 36.8 million, a 2.9 percent increase from the year prior. A total of 1,018 participants completed the survey.

    Key findings related to respondents’ readiness to re-enroll include:

    • Predictive factors: Mental resilience, routine readiness, a positive appraisal of institutional communication, and belief in the value of a degree strongly predict re-enrollment intentions.
    • Academic preparedness: A majority of respondents (88 percent) feel proficient in core academic skills (e.g., reading, writing, math, critical thinking), and 86 percent feel competent using technology for learning tasks.
    • Financial readiness: More than half (58 percent) believe they cannot afford tuition and related expenses, while only 22 percent feel financially prepared.
    • Career and personal motivations: The top motivators for re-enrolling include improving salary (53 percent), personal goals (44 percent), and pursuing a career change (38 percent).
    • Beliefs in higher education: Trust in higher education declines after stopping out. While 84 percent of those who had been enrolled in a degree program initially believed a degree was essential for their career goals, only 34 percent still hold that belief. Additionally, just 42 percent agree that colleges are trustworthy.
    • Grit readiness: Four in five respondents feel adaptable and persistent through challenges, and 71 percent say they can handle stress effectively.
    • Flexibility and adaptability: Three-fourths of respondents are open to changing routines and adjusting to new environments.
    • Learning environment: Half of respondents report having access to a study-friendly environment, but 11 percent report not having such access.
    • Time management: Nearly two-thirds are prepared to dedicate the necessary time and effort to complete their education.
    • Support systems: About three in every five respondents receive family support for continuing education, but only 31 percent feel supported by their employers.

    Key findings related to enrollment funnel experiences include:

    • Preferred communication channels: When inquiring about a program, 86 percent of respondents like engaging via email, 42 percent through phone calls, and 39 percent via text messages, while only 6 percent want to use a chatbot.
    • Timeliness and quality of communication: A majority (83 percent) agree or strongly agree that the communication they received when reaching out to a college or university about a program was timely, and 80 percent found it informative.
    • Enrollment experience: Among those who re-enrolled, 88 percent found that the enrollment process was efficient, 84 percent felt adequately supported by their institution, and 78 percent found the process easy.
    • Challenges from inquiry to enrollment: Nearly one-third (31 percent) encountered difficulties with financial aid support, 29 percent experienced delays in getting their questions answered, and 21 percent reported poor communication from the institution.

    Click to read the full white paper.

    —Nguyen DH Nguyen


    If you have any questions or comments about this blog post, please contact us.

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