Addressing the audience at the British Council’s East Asia Education Week 2025, held in Hong Kong, Xiang Weng, visa outreach officer for South China/ West China/ Hong Kong and Macau Visa, British Consulate – General Guangzhou, described a “new concept” which would see agent advisory groups set up to enhance collaboration.
“One of our colleagues from Vietnam set up what we call our Agent Advisory Groups and tested the concept there. Now, we plan to expand it across the rest of East Asia,” said Weng.
“By having these advisory groups, UKVI can build a much stronger connection with agents, gain valuable local intelligence, and share insights with our Home Office colleagues. This will help us introduce and improve our visa services across the region.”
Though UKVI didn’t confirm plans to introduce agent advisory groups in the broader East Asian region to The PIE News, it noted that it continually works with overseas stakeholders, including the British Council, to support prospective students by addressing their questions about the UK visa system.
Over the years, Vietnam has played a pioneering role in the UK’s efforts to increase transparency among agents in East Asia.
By having these advisory groups, the UKVI can build a much stronger connection with agents, gain valuable local intelligence, and share insights with our Home Office colleagues.
Xiang Weng, British Consulate-General Guangzhou
Just last year, over 130 education advisers in Vietnam earned the prestigious “I am a UK-certified counsellor” badge, as part of the Agent Quality Framework, showcasing their expertise and deep understanding of the UK as a study destination.
According to Weng, the concept’s success in Vietnam can be emulated in the broader East Asian region.
Though visa approval remains high in East Asia, students still fall victims to common mistakes, she explained.
“Some students forget to provide a TB (tuberculosis) certificate or evidence of finances which can impact their applications,” stated Weng.
“In countries like Japan, Korea, Malaysia, Singapore, China, and Hong Kong, when applying for a student visa, you only need to submit your passport and TB certificate. That’s it. You don’t even need to apply for IELTS or provide evidence of finances.”
Though visas challenges have not proved to be a major barrier for UK universities accessing the East Asian student market, intra-regional mobility and price concerns are leading to fluctuations in demand for UK education, as reported by The PIE News.
According to Daniel Zheng, managing director, HOPE International Education, safety concerns and career prospects have also become key factors influencing student choices in East Asia, particularly in China.
To tackle these challenges, UK universities are increasingly turning to in-house employability services and other affordability options for international students.
“In terms of affordability, many UK universities, including ours, have in-house employability service teams. Their role is to enhance students’ employability and expand their career opportunities after graduation,” stated Scarlett Peng-Zang, East Asia regional head, University of Nottingham.
“So I believe that there’s something everyone is working on regarding addressing the economic uncertainty. I found lots of UK universities offer alternative payment options to improve affordability. So is the same for Nottingham University.”
As rankings of East Asian universities rise and the countries set mammoth targets for international students, agencies are also looking inward for recruitment opportunities, expanding beyond the UK.
“In the past six months, my colleagues and I have traveled to Singapore and Malaysia three times, visiting UK university campuses like Southampton and Nottingham, as well as boarding schools like Epsom College,” stated Zheng.
“This indicates that there is significant interest – not just from us, but also from our partners and institutions – in the Malaysian market, particularly from China.”
These changing trends come at a time when UK institutions are under pressure to measure the return on investment of their agents, according to Fraser Deas, director, client success, Grok Global.
“We are noticing that UK institutions are under pressure to measure the ROI of their agents. How can we work with them, along with in-country staff, to ensure that agencies provide evidence that these partnerships are going well? There’s important work to be done in that sense,” stated Deas.
“I think there is a genuinely good understanding in the sector of the difference between in-country staff and agents. The role of a third party should be to facilitate that relationship without interfering, but it remains very important.”
Agents and universities having a direct relationship has also become important for UK-East Asia relations, with organisations like BUILA demonstrating how agents can be compliant with the UK National Code of Ethical Practice as the Agent Quality Framework comes in focus.
As per Dave Few, Associate Director, Jackstudy Abroad, while education agents are already performing well, there is a concern about maintaining quality as more agencies enter the market, particularly through aggregators.
“In my unbiased perspective, I think agents are already doing a fantastic job. The key factor is the quality of information – ensuring that as the barrier for entry for new agencies lowers through aggregators, the quality remains consistent,” stated Few.
“Whether that means requiring a year of training from the very beginning or another measure, the priority should always be keeping the student at the heart of the conversation, not revenue.”
