Tag: Robocolleges

  • OPMs, Student Loan Servicers, Deregulation, Robocolleges, AI, and the Collapse of Accountability

    OPMs, Student Loan Servicers, Deregulation, Robocolleges, AI, and the Collapse of Accountability

    Across the United States, higher education is undergoing a dramatic and dangerous transformation. Corporate contractors, private equity firms, automated learning systems, and predatory loan servicers increasingly dictate how the system operates—while regulators remain absent and the media rarely reports the scale of the crisis. The result is a university system that serves investors and advertisers far more effectively than it serves students.

    This evolution reflects a broader pattern documented by Harriet A. Washington, Alondra Nelson, Elisabeth Rosenthal, and Rebecca Skloot: institutions extracting value from vulnerable populations under the guise of public service. Today, many universities—especially those driven by online expansion—operate as financial instruments more than educational institutions.

    The OPM Machine and Private Equity Consolidation

    Online Program Managers (OPMs) remain central to this shift. Companies like Academic Partnerships—now Risepoint—and the restructured remnants of Wiley’s OPM division continue expanding into public universities hungry for tuition revenue. Revenue-sharing deals, often hidden from the public, let these companies keep up to 60% of tuition in exchange for aggressive online recruitment and mass-production of courses.

    Much of this expansion is fueled by private equity, including Vistria Group, Apollo Global Management, and others that have poured billions into online contractors, publishing houses, test prep firms, and for-profit colleges. Their model prioritizes rapid enrollment growth, relentless marketing, and cost-cutting—regardless of educational quality.

    Hyper-Deregulation and the Dismantling of ED

    Under the Trump Administration, the federal government dismantled core student protections—Gainful Employment, Borrower Defense, incentive-compensation safeguards, and accreditation oversight. This “hyper-deregulation” created enormous loopholes that OPMs and for-profit companies exploited immediately.

    Today, the Department of Education itself is being dismantled, leaving oversight fragmented, understaffed, and in some cases non-functional. With the cat away, the mice will play: predatory companies are accelerating recruitment and acquisition strategies faster than regulators can respond.

    Servicers, Contractors, and Tech Platforms Feeding on Borrowers

    A constellation of companies profit from the student loan system regardless of borrower outcomes:

    • Maximus (AidVantage), which manages huge portfolios of federal student loans under opaque contracts.

    • Navient, a longtime servicer repeatedly accused of steering borrowers into costly options.

    • Sallie Mae, the original student loan giant, still profiting from private loans to risky borrowers.

    • Chegg, which transitioned from textbook rental to an AI-driven homework-and-test assistance platform, driving new forms of academic dependency.

    Each benefits from weak oversight and an increasingly automated, fragmented educational landscape.

    Robocolleges, Robostudents, Roboworkers: The AI Cascade

    AI has magnified the crisis. Universities, under financial pressure, increasingly rely on automated instruction, chatbot advising, and algorithmic grading—what can be called robocolleges. Students, overwhelmed and unsupported, turn to AI tools for essays, homework, and exams—creating robostudents whose learning is outsourced to software rather than internalized.

    Meanwhile, employers—especially those influenced by PE-backed workforce platforms—prioritize automation, making human workers interchangeable components in roboworker environments. This raises existential questions about whether higher education prepares people for stable futures or simply feeds them into unstable, algorithm-driven labor markets.

    FAFSA Meltdowns, Fraud, and Academic Cheating

    The collapse of the new FAFSA system, combined with widespread fraudulent applications, has destabilized enrollment nationwide. Colleges desperate for students have turned to risky recruitment pipelines that enable identity fraud, ghost students, and financial manipulation of aid systems.

    Academic cheating, now industrialized through generative AI and contract-cheating platforms, further erodes the integrity of degrees while institutions look away to protect revenue.

    Advertising and the Manufacture of “College Mania”

    For decades, advertising has propped up the myth that a college degree—any degree, from any institution—guarantees social mobility. Universities, OPMs, lenders, test-prep companies, and ed-tech platforms spend billions on marketing annually. This relentless messaging drives families to take on debt and enroll in programs regardless of cost or quality.

    College mania is not organic—it is manufactured. Advertising convinces the public to ignore warning signs that would be obvious in any other consumer market.

    A Media Coverage Vacuum

    Despite the scale of the crisis, mainstream media offers shockingly little coverage. Investigative journalism units have shrunk, education reporters are overstretched, and major outlets rely heavily on university advertising revenue. The result is a structural conflict of interest: the same companies responsible for predatory practices often fund the media organizations tasked with reporting on them.

    When scandals surface—FAFSA failures, servicer misconduct, OPM exploitation—they often disappear within a day’s news cycle. The public remains unaware of how deeply corporate interests now shape higher education.

    The Emerging Picture

    The U.S. higher education system is no longer simply under strain—it is undergoing a corporate and technological takeover. Private equity owns the pipelines. OPMs run the online infrastructure. Tech companies moderate academic integrity. Servicers profit whether borrowers succeed or fail. Advertisers manufacture demand. Regulators are missing. The media is silent.

    In contrast, many other countries maintain strong limits on privatization, enforce strict quality standards, and protect students as consumers. As Washington and Rosenthal argue, exploitation persists not because it is inevitable but because institutions allow—and profit from—it.

    Unless the U.S. restores meaningful oversight, reins in private equity, ends predatory revenue-sharing models, rebuilds the Department of Education, and demands transparency across all contractors, the system will continue to deteriorate. And students, especially those already marginalized, will pay the price.


    Sources (Selection)

    Harriet A. Washington – Medical Apartheid; Carte Blanche

    Rebecca Skloot – The Immortal Life of Henrietta Lacks

    Elisabeth Rosenthal – An American Sickness

    Alondra Nelson – Body and Soul

    Stephanie Hall & The Century Foundation – work on OPMs and revenue sharing

    Robert Shireman – analyses of for-profit colleges and PE ownership

    GAO (Government Accountability Office) reports on OPMs and student loan servicing

    ED OIG and FTC public reports on oversight failures (various years)

    National Student Legal Defense Network investigations

    Federal Student Aid servicer audits and public documentation

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  • Older (Desperate) Folks Targeted for Online Robocolleges

    Older (Desperate) Folks Targeted for Online Robocolleges

    In recent years, the profile of student loan borrowers in the United States has shifted dramatically. While student debt is often associated with young adults entering the workforce, a rapidly growing number of older Americans—those aged 50 and above—are carrying significant student loan balances, revealing a troubling new dimension of the nation’s student debt crisis.

    As of mid-2025, approximately 7.8 million Americans aged 50 and older hold federal student loan debt, representing about 6% of adults in this age group. Many have borrowed not only for their own education but also to finance their children’s or grandchildren’s schooling. Others have returned to college later in life, seeking new skills or credentials to remain competitive. Yet, these borrowers often face unique challenges that have been exacerbated by the rise of so-called “robocolleges.”

    Robocolleges are online institutions that aggressively market to older adults, promising flexible schedules and quick credentials that can lead to better job prospects. However, many of these institutions have come under scrutiny for their low graduation rates, high tuition costs, and poor outcomes for students. Unlike traditional colleges, robocolleges often rely heavily on automated systems and minimal personal support, leaving vulnerable older learners with little guidance about loan obligations or realistic career prospects.

    These institutions have played a significant role in trapping many older Americans in unsustainable debt. Borrowers are lured by the promise of upward mobility but frequently end up with degrees that hold limited value in the labor market. The high cost of attendance combined with aggressive recruitment tactics has led many to accumulate tens of thousands of dollars in student loan debt with few prospects for repayment.

    Among older borrowers—6.2 million between 50 and 61 years old, and 2.8 million aged 62 or older—the average federal student loan balance for the 50–61 cohort is around $47,000, the highest among all age groups. Around 8% are delinquent on their loans, with median delinquent balances near $11,500. For those over 62, approximately 452,000 are in default and face the threat of Social Security benefit garnishment, though recent government actions have temporarily paused such garnishments.

    The debt explosion among older Americans has been dramatic: over the past two decades, the number of borrowers aged 60 and above has increased sixfold, with total debt rising nearly twentyfold. Robocolleges, with their predatory recruitment and inadequate educational outcomes, are a central piece of this puzzle, helping to drive up borrowing without delivering commensurate value.

    This growing crisis underscores the urgent need for policy reforms tailored to the realities faced by older borrowers. There must be greater transparency and accountability from robocolleges, stronger consumer protections, and expanded debt relief options that reflect the challenges of late-in-life borrowing. Additionally, educational counseling and financial literacy support designed specifically for older students are crucial.

    The student debt crisis in America is no longer only about young adults trying to start their careers—it increasingly jeopardizes the financial security and dignity of older generations. As robocolleges continue to trap vulnerable older learners in cycles of debt, the urgency for reform becomes even clearer.

    The Higher Education Inquirer will continue to investigate and report on this evolving crisis, amplifying the voices of those caught in the crosshairs of an expanding student debt epidemic.

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  • Higher Education Inquirer : Robocolleges 2025

    Higher Education Inquirer : Robocolleges 2025

    Overall, enrollment numbers for online robocolleges have increased as full-time faculty numbers have declined. Four schools now have enrollment numbers exceeding 100,000 students.  

    Here’s a breakdown of the key characteristics of robocolleges:

    • Technology-Driven: Robocolleges heavily utilize online platforms, pre-recorded lectures, automated grading systems, and limited human interaction.
    • Focus on Profit: These institutions often prioritize generating revenue over providing a high-quality educational experience.
    • Aggressive Marketing: Robocolleges frequently employ aggressive marketing tactics to attract students, sometimes with misleading information.
    • High Tuition Costs: They often charge high tuition fees, leading to significant student debt.
    • Limited Faculty Interaction: Students may have limited access to faculty members for guidance and support.
    • Questionable Job Placement Rates: Graduates of robocolleges may struggle to find employment in their chosen fields.

    Concerns:

    • Student Debt Crisis: The high tuition costs and potential for low job placement rates contribute to the student debt crisis.
    • Quality of Education: The emphasis on technology and limited human interaction can raise concerns about the quality of education students receive.
    • Ethical Considerations: The aggressive marketing tactics and potential for misleading students raise ethical concerns.

    Here are Fall 2023 numbers (the most recent numbers) from the US Department of Education College Navigator:

    Southern New Hampshire University: 129 Full-Time (F/T) instructors for 188,049 students.*
    Grand Canyon University 582 F/T instructors for 107,563 students.*
    Liberty University: 812 F/T for 103,068 students.*
    University of Phoenix: 86 F/T instructors for 101,150 students.*
    University of Maryland Global: 168 F/T instructors for 60,084 students.
    American Public University System: 341 F/T instructors for 50,187 students.
    Purdue University Global: 298 F/T instructors for 44,421 students.
    Walden University: 242 F/T for 44,223 students.
    Capella University: 168 F/T for 43,915 students.
    University of Arizona Global Campus: 97 F/T instructors for 32,604 students.
    Devry University online: 66 F/T instructors for 29,346 students.
    Colorado Technical University: 100 F/T instructors for 28,852 students.
    American Intercontinental University: 82 full-time instructors for 10,997 students.
    Colorado State University Global: 26 F/T instructors for 9,507 students.
    South University: 37 F/T instructors for 8,816 students.
    Aspen University 10 F/T instructors for 5,195 students.
    National American University 0 F/T instructors for 1,026 students

    *Most F/T faculty serve the ground campuses that profit from the online schools.

    Related links:

    Wealth and Want Part 4: Robocolleges and Roboworkers (2024) 

    Southern New Hampshire University: America’s Largest Robocollege Facing Resistance From Human Workers and Student Complaints About Curriculum (2024)

    Robocolleges, Artificial Intelligence, and the Dehumanization of Higher Education (2023)

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