I remember that fateful day clearly, back in March 2020, when we were first told “Go home. We’re going remote.” On the way out the door, one of my colleagues said, “This changes everything.” At the time, I thought they were overreacting. My focus was on health and safety. Naively, I thought the COVID-19 pandemic would pass quickly, and we would soon return to normal.
Rarely have I been so wrong about so many things.
As a communication professor for more than thirty years, I assumed public speaking meant speaking in-person, in public. At the beginning of remote learning, I instructed students to present speeches on Zoom in much the same way I had when our classroom was live, in-person. However, after several semesters of trial and error, I finally appreciated the truth of my colleague’s statement. Everything had changed. While many of the skills required for effective public speaking remotely were the same as public speaking in person, teaching additional skills was necessary.
Public speaking skills: critical for career success
Happily, I discovered learning these remote public speaking skills would not only support students’ academic success but would also support their long-term workplace success. According to research in Cengage’s Career Readiness eBook, 98.5% of employers think communication skills are very important. Additionally, LinkedIn ranked communication as No. 1 on their 2024 list of overall most in-demand skills. Ultimately, this is a skill that will only benefit students in the long run. So, how can students hone this skill?
When it comes to public speaking in any environment, practice is always key. Experts often suggest students give practice presentations, paying close attention to things like their body language, tone of voice and breath control. Practicing in front of others can also be tremendously helpful when preparing.
The challenge of incorporating peer feedback skills in remote teaching
Providing constructive feedback is an essential skill for remote public speaking. Teaching my students how to provide constructive feedback had always been an integral part of my in-person public speaking curriculum.
First, I would offer a lesson with guidelines on how to offer constructive feedback. Then, students would be responsible for completing a speech critique form of another student’s presentation. And finally, students would reflect on ways they could improve their performance based on the feedback they received. Research suggests this type of peer review process helps students to develop lifelong skills in assessing and providing feedback to others, while simultaneously equipping them with skills to self-assess and improve their own speeches.
When I had a full class of face-to-face students, integrating these types of peer review experiences into my public speaking curriculum was relatively easy. However, I quickly learned that the remote learning environment presented a new set of peer review challenges. Just recording speeches to a viewing platform wasn’t enough to replicate the learning opportunities of the in-person experience. Ideally, students needed to be able to record their speeches for asynchronous viewing by the instructor and the assigned students, who would then offer written constructive feedback for the presenter and other peer reviewers to consider. These requirements seemed like a tall order but, amazingly, MindTap, Cengage’s online learning platform, provided me with exactly what I needed.
Using MindTap to teach remote public speaking skills
Prior to my public speaking courses shifting to remote learning, I had already been using online MindTap activities to supplement the print versions of my textbooks. After the pandemic, I began to rely more heavily on MindTap activities. I found using MindTap filled in some of what was lost from my students’ in-person experience, keeping them more engaged. Additionally, using the MindTap BongoPresent activities, which are available with many of the Communication Studies eBooks, solved a number of practical dilemmas including how to systematically evaluate their performance.
Present Bongo activities, found in the MindTap learning path, help students become more comfortable with the act of speaking to a camera while being recorded to a screen through a variety of topic-specific, impromptu-style, low-stakes public speaking opportunities.
Present activities can also be used as an effective delivery and evaluation system for more formal public speaking presentations, such as pre-planned informative or persuasive speeches. When students record their speech, in addition to receiving feedback and a grade from me, they can also receive feedback from other class members, either by a rubric-based peer review or live, real-time comments.
Having the option to assign three or more reviewers for each speech provides additional benefits, for both the reviewer and the speaker. As reviewers, students get to see a wider range of work, and as speakers, they get more feedback on their presentations. If multiple reviewers make the same suggestion, a speaker may be more likely to take that suggestion to heart.
The pathway to public speaking success in a remote setting includes setting aside time to rehearse and record presentations and asking colleagues for constructive feedback. In much the same way, MindTap Bongo activities provide students the opportunity to practice their speaking skills, learn from the review/feedback process and, ultimately, to succeed in our remote age.
Written by Sheryll Reichwein, MA, Adjunct Professor of Communication at Cape Cod Community College
Interested in exploring how MindTap Bongo Activities can help your students develop remote public speaking skills effectively?
Introducing Dr. Monica Cox, professor and change maker for equity in the workplace
Jennifer: I’m so excited to feature Dr. Monica Cox, a professor, author, and change maker. Monica, thanks so much for coming today to talk about your new book Never Defeated: Nine Lessons from the Workplace Front Lines. I wanted to be sure to get that right.
Monica: It’s okay. That’s fine. It’s very long. So you did a great job. Thank you. So great to be here and to meet you in person, kind of.
Jennifer: Yeah. I know we’ve been connected on social media for a while and I’ve been following your amazing work, but I’m so excited to introduce you to The Social Academic community. Would you mind telling people a little bit about yourself?
Monica: Sure, sure. So I am of course Dr. Monica Cox. I am an academic and a professor, an engineering education professor. I’m also a former administrator and I am an entrepreneur who is the CEO and founder of STEMinent, LLC, which offers a variety of offerings that have an umbrella of helping people to emerge whole and bold and strong in the workplace, or whichever environment they so choose. So that’s me in a nutshell.
Jennifer: Bold and strong. I love it. I love it.
Monica: Yeah, thank you.
Writing Never Defeated
Jennifer: Tell me, What prompted you to write Never Defeated? This is such a powerful book. What, what made you know that it had to be out in the world?
Monica: Okay, so there’s the business answer and then there’s kind of the other heart related answer.
Jennifer: Yeah.
Monica: So I would say from a business perspective, I have a Stop Playing Diversity brand, which is based on just my commitment to authentic diversity, equity, and inclusion. And the quick part of that story is that when I was hired in my most recent organization, I told them not to hire me if they were playing diversity. And of course, they didn’t know what that meant. But over time I realized that a lot of the things that I needed to be successful in that workplace as a black woman administrator just, they weren’t there. And I decided to trademark Stop Playing Diversity, and that meant that I wanted to have guides coaching the business arm, and I wanted to write a series of books. So Never Defeated is one of the books that I’m gonna write as part of the Stop Playing Diversity brand and the trademark for the business. Amazing. So, like I said, that’s the business part.
Monica: The personal part is that I went through hell at work. It was a mess. And there’s a quote in the book where I talk about a blueprint and I wished I had a blueprint before I started this experience. But I always said, sometimes you have to be the blueprint. And as I was learning and documenting what was going on, I would look at tweets and kind of just record the tweets. And I wrote essays based on the things that were resonating with people on social media. So that is the heart part of this, where it’s my story where it also is informed from the voices of people who’ve gone through situations very similar to mine. And as you know about social media, there was also the upheaval with Twitter/X. And I thought, if it goes away, what about all of that information, all of those conversations. And this book is kind of the way for me to almost take ownership, to take back some of the valuable conversations and resources that came out of a really good time for me on social media. That was the long story.
Jennifer: Ohh! And a beautiful one that really touched my heart. So I hear what you mean when you say the heart side of, of your reasons for writing this very important book. Never Defeated is so powerful because it reads as authentic, it reads like you’re talking to me. And I think that’s what made me pick it up and not put it down until I finished.
Monica: Thank you.
Jennifer: I mean, I was like walking around the house with it, trying to make sure that I got all of these words in because, you know, sometimes when we see things on Twitter, it does make a meaningful difference in our lives. But seeing all of it at once, like being able to read your words, it just, it was, it was quite meaningful for me. I really appreciated it. Yeah.
Monica: Thank you. And I’ll say something really quickly about it, even this morning, my husband was telling me that someone was reading it and the words were powerful. So I thank you for this. It is still kind of difficult for me to process all of it because I’m also healing as I share what I’ve talked about. So it’s not easy for me to just be like, let me read this every day now. No, that was my life and I lived it. And it was just a moment. And there’s just an element about that that I wanna put about the book too, where it felt like I was sharing a piece of myself and it’s just that it’s all compact, but that was really my life with the death of, you know, my parents and so many real things that have impacted me. So, so even now I feel a little emotional talking about it because it was that real to me as a person.
Jennifer: Oh, I hear you. I hear you. And I really appreciate that maybe despite the emotional weight of writing the book and sharing, like you, you still put it out there in the world and you still write your tweets, even though, I mean, I, I guess I wonder, is there some fear when you’re talking about, you know, things that happen that are maybe not talked about in the room, like, but like you are saying it on Twitter. And so I’m wondering what are your feelings about that? Was it different when you were writing the book?
Monica: So, when I talk about the tweets, this seems very spiritual and some people may not get this, but I will, I will be asleep. And when I wake up I hear like, it’s almost like the words come to me. And so I’m writing them because it’s like, this is what I’m supposed to say for the day. And sometimes it’s punchy, but it is almost like you, you and I talking right now. I just know that there’s a thought that has formed. And so that’s what that is. I don’t feel the fear. When I write things that are so truthful because it is just as clear as to me that that’s what I’m supposed to say.
Jennifer: It’s like already formed in your mind when you’re going to say, I get that. ’cause it’s a poet. That’s how I write poetry. It’s not how I write social media posts, but it is how I write poetry. And so I really, I hear you when you say like, the feelings that, like, that happens when you’re writing it in your head and then it’s out there and you’re like, but I’ve already, it’s already there. It, it exists.
Monica: Exactly. And sometimes I’ll even, I have my phone next to me and I’ll write something as a note. And so that’s something too, like I’ll wake up at 3:00 AM and that’s one thing, the part about the book is that I had a book consultant, a developmental kind of editor.
Jennifer: Wonderful.
Monica: Thank you. And at first I was not going to write stories. Hmm. The first draft was very much practical, and that was it. And she pushed me to include more of myself in the book. And I did not think that I was ready to do that because there are some stories people didn’t know about. And I knew that I would be very vulnerable sharing, for example, how I contacted the president of my university when there were things happening after the murder of George Floyd. And you know, kind of what happened, like I’m whistle blowing on myself. To say, this is what I did with other people during this time. And one thing that people have really complimented me on, and I was very careful about is making sure that I, I was very truthful with my stories without naming names.
Jennifer: Yes.
Monica: So if people do not know where I work, you would not know. And my developmental editor, even by the time she looked at it, she’s like, I don’t even know where you work. So I realized that that’s an immense skill to be able to tell so much. And I do that on social media as well. So, so much without fully telling you what’s up.
Jennifer: Yeah.
Monica: And that also is something I would say that I have to tread carefully with from a legal perspective. Yeah. Because I was so involved in a legal case for three years where I had to decide, am I going to remove myself completely from social media? Am I not going to write? Am I gonna shut down my voice? Or am I going to figure out how to still share my truths without incriminating myself without telling too much? It was, it is a slippery slope to do this work. And I’ll say it’s very strategic, very deliberate. And I hope that’s what you see even as I’m like teetering right there. But nah, I, I know how to say it.
Jennifer: I’m curious when you say that you really had, you approached a point in which you had to make a decision whether to remove yourself from social media or to stay, what helped you make that decision?
Monica: Well, it’s the motivation for me actually being on social media. Once I was an administrator, I said it in my book that it was kind of like an archive for me, but I got to a point in my organization where it became very dangerous for me to be there because of the lack of equity work that they were doing. But also I could tell that I was being set up to be this scapegoat. And I wasn’t going to be that person, I was going to fight. So I had an attorney who I worked with at the time, and two of the things that he mentioned about social media usage is that it’s archived. And I mean, it’s an archived record, of course, of what happens. And he said, you have to tell the truth. Like in, in a court of law, it would be like the timestamps and is what you’re saying true. So I used it very strategically and I always said, because it literally got to a point where I was being harassed because of some stuff. I said, if anything, God forbid ever happened to me, then my husband, maybe my legal team, the people around me could look at what I wrote on social media and have that as evidence of what I was going through. So I was hiding in plain sight.
Jennifer: Yeah.
Monica: And people didn’t understand. What, why does she do this every day? Because I want people to know what happened on say, you know, Monday, February 17th. You know, people would say, “Oh, it’s too much. Why would a department chair do that?” Because I was concerned.
Jennnifer: People tend to have fear when it comes to social media, but you actually found some protection in it in the sense that it was a documented record.
Monica: Absolutely.
Jennifer: I’m wondering, for listeners who may be experiencing something similar on their university campuses, what kind of documentation do you recommend that they practice?
Monica: Well, I would say social media could be good, but you don’t even have to use your real name. You know, so some type of pseudonym or something. And I mean, of course if it ever came to the point where people needed to know that was you, you could say it was you. But that’s one way that you can use it. Another way. I mean, it’s email. When I was a department chair, I used to think about this all the time. There are some like basics. When you have a meeting with someone, you wanna make sure that things are clear. So you can send an email afterward. One of the things that people need to be careful of is having conversations on the phone, because that’s not really documentation.
Jennifer: Right.
Monica: You need it to be written. You need the summary to be written. And one thing that I even learned through my organization is that I would send things and people would not respond. But when it was time for me to compile information, you know, I could have, you know, five examples for of like, when I did contact people, like, “Hey, I told you I was in distress on this date. I told you that I was having this issue with an employee.” And I think that’s going to be one of the big things that we do strategically moving forward to protect ourselves, particularly in an anti-DEI age. People are going to avoid, they’re going to want to walk that fine line, but if we are in distress, we need to put that out there in writing that this is unacceptable. I am being treated this way and this is how I move forward. And I think one other quick thing I’ll say, the reason this is, this is very vital is because I’ve also learned through my experience that the policies are not in place to protect certain issues like microaggressions. There is no law against someone microaggressing you. There is no law in place against workplace bullying. So when you are experiencing situations that make you feel that your life is in danger, or in the case of, I don’t know if you saw Dr. Bonnie, Dr. Antoinette Bonnie, her full name is Candia-Bailey, she ended her life. You know, we need to tell our stories in ways that sometimes are cries for help, but are sometimes those records after we have left an organization to say, this is what happened on this day. This is my voice. These are the people who knew, you know, et cetera. Sorry I went off. That was long, but.
Jennifer: No, Thank you for sharing that much about all this. I, and I think that I have wanted to ask this kind of question before, sometimes I’ve had guests on my show that have experienced some bullying on social media and other things. I know I had Dr. Carlotta Berry, who came and talked about it. But you’ve been through the kind of legal battle and something that’s public. And you’ve written about it in ways that I feel like people will really hear what you’re saying and it, they’ll take it in and they’ll start practicing some of those things themselves. Like, I want to help inspire change with this conversation. And so I really appreciate you being open and authentic about that.
Social media presence and growth, How it’s changed for academics
Jennnifer: Now, when I think about your time on social media, like it’s been so impactful for your thinking and, and your thought leadership and what you share with people. But how has it changed over time? Like, you’ve been on social media for a while, right?
Monica: I have. I think Twitter was documented. I think I started in 2010. So how has it changed? I think people are actually talking, which is funny to me. You know, academics were not talking back in the day. I think there’s still some fields where people just kind of post their accolades, but now people are having more conversations. I also think when it comes to marginalized communities, people are bold, bolder about talking about the issues that are going on in their personal lives. So they’re showing more of themselves. They’re also talking about problems that they experience. I see a lot more political statements.
Jennifer: Yes.
Monica: You know, even religious statements, displeasure with things. And I wonder if it’s like the younger generation that’s coming in, but I feel they just have less fear when it comes to displaying themselves. And just talking about. I’m southern and you know, I come from this more subdued, maybe cultural environment. But I mean, there are people who drop in their pics in tight dresses. They’re kissing up on folks, you know, they’re just like grown and sexy. And I think we need to see people who are just beautiful in every form, who are thoughtful and funny. And so that’s what I see. I see people who are human more and not afraid to be human. And that’s good.
Jennifer: Hmm. What about for yourself? Do you feel like you’ve leaned more into that over time? Or have you always shown up and been authentic?
Monica: You know what? I think that all of this connects back to our disciplines because I said I’m an academic. And so as an academic in a STEM discipline, it’s got its own culture. Engineering has its own culture. I’m in engineering education. So that’s got its own culture. So it’s like nested cultures. And I would say my culture is very, very, very conservative in how they move. And this was like the running joke of me on social media where everybody would say like, “Oh my gosh, I can’t believe Monica said this. Like, is she off?” And one of my friends even said in my community, she said she didn’t wanna look at my social media because she’s like, she’s gonna get fired for saying stuff.
Jennifer: She was scared for you.
Monica: That’s what she said. And that also speaks to that culture. So how have I changed? I have gotten out of the fear of my community and I have connected so much broader, like my platform, I think across all of my social media. And I probably have repetitive followers as well. But it’s about 75,000 people.
Jennnifer: Wow.
Monica: And you know, I started with a handful.. And the noise of my community is so quiet, it’s so quiet now in terms of what they think, because I see the impact of my work. I see the feedback that I get, like people who are leaving careers because of a book, because of a tweet, people who are sharing their stories because of things that I’ve said. And I’ll even give this as like a testimonial. I knew that. I know there’s something to it. I started a newsletter on LinkedIn in December, and I only have maybe like 13 editions. ’cause it’s biweekly. And I am up to, I wanna say like 8,500 subscribers right now.
Jennifer: Wow. Back from December. Since December!?
Monica: And I had maybe 700 in the first day. So there is something that is happening that is bigger than what I am. So that’s it. It’s the boldness, it’s the, I don’t care what my academic community says about me, because I know that what’s happening is more impactful and bigger than what’s in their box.
The Accomplice Academy with Dr. Monica
Jennifer: Hm. Ooh. Tell me a little bit about the Accomplice Academy. I wanna make sure that people who are listening can join if they’re a good fit for it.
Monica: Absolutely. So it is a really intimate group right now of people who want to be equity accomplices. And what I mean by that is people who we have, we focus on three areas. One is, I talk about like the level of risk. You know, as an accomplice, you’re gonna understand that what you’re doing is high risk. And so I engage through a subscription service, a monthly subscription service, where we talk about what it’s like to take those risks and how people can do this and protect themselves in the process. The second area that’s kind of connected back to being an accomplice is like looking at the level of change. And so I really focus on systemic change. So if you are in an organization, how are we making sure that we are offering sustainable solutions for people to remain safe and for equity to be real? And the third part is really having people focus on others instead of themselves. Many times when you see people who are allies, you know, they’ll, some of them will wear it like a banner and be like, “I’m an ally, I’m an ally. Come to me!” But I often tell people, you’re not an ally if I don’t say that you’re an ally. And it’s this space where sometimes as an accomplice, we do the work and people don’t even know that we do the work. But that’s what it means to do it. And I, I brought up the example in the book about, you know, going to the president of the University, of my university and saying, this is what’s happening in our organization. Please look at these statements from our engineering students. Look at the statements from our engineering faculty and staff, and take that into consideration when you hire the next leader of this organization. So, like I said, even though I shared what I did at the time, it wasn’t that people knew it. And as I told you, my developmental editor was like, you need to share stories. And I was like, okay, I’m finally gonna tell people that I was an equity accomplice in my institution at a very dangerous level, at a pretty high level. And I knew that the consequences could have been a lot worse if the leader was not committed to racial equity. That was a lot. So those examples, that’s what The Accomplice Academy is. It’s like doing the work and having the support to talk about it in a safe space. And I would say a couple of my most active people, one is an LGBTQ plus advocate who is a burnout coach, and another is a professor in a state where they have anti-DEI laws now. And you know, we really talk about this, what does this look like in your roles as a coach or as faculty. So thank you for mentioning that.
Jennifer: That is amazing. It sounds like a group where real change can happen, not just change within ourselves, but change in our communities. That sounds so cool. Thank you. Oh, I’m curious, since we were just talking about being a good accomplice and, and how being an ally is really about making sure that other people feel that we’re good allies, not just ourselves. What’s one way that we could be better accomplices or allies on social media?
Monica: Man, there are a lot of ways. I think one is like amplifying statements that I think are very courageous. You know, so if there is someone who is saying something that the world needs to hear, and if they could be, you know, criticized for it, or if they’re in a vulnerable position by saying that, I think that the very public way that we show support sends messages to organizations that we are aligned with that person. Another is actually putting real content out. You know, being brave, being courageous and saying, you know, this is what systemic change looks like. Or here are some examples. So, so tips. You know, I think social media is a wonderful place to educate. And if we have handbooks, if we have resources that have helped us, if we have contacts, you know, other books, this is the prime place for audiences to see how to do the work really well. So sharing is another piece, but I think being authentic, like once you’re there, and I feel like this gets to like the risk part, but once you are on there, it’s about being that consistent voice so people know that you are trustworthy, that they can rely on you, that you are that person who is for the cause. And so consistency. I feel like that’s an internal thing, you know, for you to, for someone to be courageous, there’s a difference between the theory and action of it. And that’s what I mean. Like my inner circle of accomplices is so small right now because anyone can post just a good statement. But it’s the translation of that statement into action, under pressure that shows me if you are really an accomplice, because it can come with negative impacts on your livelihood.
Jennifer: Yeah.
Monica: And that can include a job. Maybe you lose an opportunity because you’re too dogmatic or because you know, you’ve said something that is really pushing the envelope. But from a business perspective, I often tell people, anyone who reads what you present and they’re turned off wasn’t someone you probably needed to connect to in the first place, because you are gonna have a lot more issues down the road. And that’s what I say even about doing equity work. You know, if someone’s like, “Oh, can you tone it down? Can you do whatever,” guess what? I’m not the consultant for you. Go to the one who’s going to help you to clear things and make sure everything is measured in your organization because that’s what you’re looking for. You’re not really ready for the accomplice level. That’s the work that I’m proposing.
Jennifer: Ooh, that’s really helpful. And I think it also helps people know whether they should join the Accomplice Academy. Like, are you, are you really ready to, to do the work and to take action in your organization? Oh, that’s fascinating. Absolutely. Oh, I love that. Okay. Well, I wanna show the book again.
Monica: You know, just, I’m also an author. I write fiction. Yes. I have one that’s dropping this week.
Jennifer: I’m gonna get it. I’ll say I love romance books. I do.
Monica: Thank you. Thank you. Because you know what, that’s a taboo. So we can talk about that.
You know, we talk about authenticity, people like, what are you doing? Are you out there writing smut? What’s happening? And I’m like, my people love each other. Okay. They love, they love on each other. They love each other. So I will say that, and the thing that I will also mention is that I put social justice things in my book as well. So even in the one that’s coming up, and I’ll say this really quickly. My protagonist did not earn tenure, but she was involved in a domestic abuse situation. And we have an issue where she goes to Alabama and because of their laws, she can’t be an unwed mother and keep her job.
Jennnifer: Oh wow.
Monica: Yeah, with STEM students because of donors. And so that sounds very familiar. The arranged marriage part of my romance is when, spoiler alert, her principal boss doesn’t want to lose this amazing teacher. And so, they kind of like each other anyway.
Jennifer: Oh, That sounds great.
Monica: It’s this whole social justice thing that’s embedded in romance and how they have to move forward. So I’m just putting that teaser out there to say, it’s not just smut, although you get it, but it’s the lessons behind how women of color have to move professionally and personally to be successful and to be whole, bold and strong. Same thing.
Jennifer: I so appreciate that. As a survivor of domestic violence, myself, I found love. I found romance. Like I can’t wait to read this book. It’s, it’s, yeah, it’s on my reading list. I’m very excited. Okay.
Monica F. Cox, Ph.D., is an unstoppable force who has made it her mission to disrupt and trailblaze her way through the world. Her unapologetic approach to life has made her a change agent and leader who is unafraid to make people uncomfortable. Despite facing personal and professional adversity, Monica was raised by her educator parents to persist and pursue her dreams.
As a 2020 Fellow of the American Society for Engineering Education (ASEE), Distinguished Professor of Engineering, and former department chair at The Ohio State University, Dr. Cox is no stranger to conflict. Her unwavering dedication to advocating for people and women of color has transformed the fabric of her department and the larger organization.
Dr. Cox’s research focuses on the infusion of equity in STEM education and the empirical exploration of women of color in the workplace. With over 130 publications, a presidential award for research, and approximately $20 million in led and collaborated multidisciplinary projects, she is a true expert in her field.
