Tag: Student

  • Podcast: International, UCAS data, student finance

    Podcast: International, UCAS data, student finance

    This week on the podcast the government has finally unveiled its new International Education Strategy – but with no headline target for international student numbers and a clear shift towards education exports, what does it mean for the sector?

    Plus the latest UCAS end of cycle data and what it reveals about entry qualifications at high tariff providers, and a new NUS campaign on student maintenance that’s turning the spotlight on parents.

    With Mike Ratcliffe, Senior Advisor at UWE Bristol, Richard Brabner, Visiting Professor of Civic Engagement at Newcastle University, Jen Summerton, Operations Director at Wonkhe and presented by Jim Dickinson, Associate Editor at Wonkhe.

    You can subscribe to the podcast on Apple Podcasts, YouTube Music, Spotify, Acast, Amazon Music, Deezer, RadioPublic, Podchaser, Castbox, Player FM, Stitcher, TuneIn, Luminary or via your favourite app with the RSS feed.

    On the site

    UCAS End of Cycle, 2025: access and participation

    UCAS End of Cycle, 2025: provider recruitment strategies

    Graduates are paying more and getting less

    A new international education strategy

    Transcript (auto generated)

    It’s the Wonkhe Show. The long-awaited international education strategy finally lands, but where’s the numbers target? There’s UCAS data out, latest on who’s doing the hoovering, and NUS launches a new campaign aimed at mum and dad. It’s all coming up.

    “Yes, we think this is important, but this is definitely framed as the solution to your financial worries is to not bring more international students into this country. But it is still framed as international students are being valuable, what they bring, the globalisation. And then I thought that I’m annoyed that soft power boils down to how many presidents and prime ministers we have.”

    Welcome back to the Wonky Show, your weekly roundup of higher education news, policy and analysis. I’m your host, Jim Dickinson, and I’m here to help us make sense of it all. As usual, three excellent guests.

    In Oxford, Mike Bratcliffe is Senior Advisor at UWE Bristol. Mike, your highlight of the week, please.

    “It’s starting block. So we’ve got students back. They’re doing their programme-level induction, which is lovely. Having students run a campus game is particularly lovely because it means that catering feel confident enough to reopen the salad bar.”

    And in Newcastle this week, Richard Brabner is visiting Professor of Civic Engagement at Newcastle and LPD Place Fellow at the University of Birmingham. Richard, your highlight of the week, please.

    “Thanks, Jim. Well, I’ve actually based in South East London in Bromley, but my highlight of the week was actually going up to Newcastle on Monday and Tuesday, the first time in my visiting role, to talk to the senior team and various colleagues up there about our Civic 2.0 campaign, which is looking at the next steps for the civic university movement and how we can have more of an impact on policy and the incentives in the system. So that was all very fun and very exciting.”

    Lovely stuff. And near Loughborough this week, Jen Summerton is Operations Director at Wonky. Jen, your highlight of the week, please.

    “Thanks, Jen. My highlight of the week, workwise, is launching the Secret Life of Students programme yesterday because I’m really excited. We’ve got some great content in there. I’ve just got to cheekily add another one, which is that yesterday was my birthday and my daughter made me some chocolate covered strawberry demi-gorgons which were absolutely delicious.”

    Oh that reminds me, someone gave me some chocolate at Student Governors yesterday. I think that’s melted in my pocket anyway.

    So yes, we’ll start this week with international education. This week the government published a long-awaited refresh of its strategy. Jen, what is in it and perhaps what isn’t in it?

    “Yes, so I think we were told in autumn 2024 that we were due for a refresh of this, so it is long-awaited. Tuesday. Unsurprisingly, though, missing our headline target numbers on international students, which turned out to be a bit of a hot potato last time. I think in 2019 we had a 600,000 international student target.

    “So what we do have this time is a £40 billion target on education exports by 2030. And that’s up from 35 billion in the last strategy, although perhaps worth mentioning that the methodology has changed and obviously inflation’s in quite a bit since then. I think really the focus this time is on exports, and transnational education gets plenty of warm words.

    “There’s also a slight difference in terms of the strategy being co-owned by the Foreign, Commonwealth and Development Office and the Department for Business and Trade along with the DfE. So the reference to education as a soft power tool, lots about influencing. And there’s a focus on student experience and support for international students as well, infrastructure, housing, that kind of thing.”

    Well, this is interesting now. Richard, on LBC this week, actually in written form, despite the fact that it was on LBC’s website, Jackie Smith said, “If they are to survive, universities must maximise the opportunities and expand abroad.” That’s a signal of intent, isn’t it?

    “Absolutely. I think whether it’s the correct signal of intent will be depending on your perspective on these sort of things. I think this document reflects political reality and it’s essentially quite a small-c conservative document in a way. I personally think its pragmatism should be welcomed in the sense that it’s not telling the sector something it might want to hear but isn’t able to deliver on.

    “There’s clearly been some mixed reaction. I think there are some organisations that have clearly been involved in shaping this strategy, have really warmly welcomed it. But you’ve seen various other commentary from people, particularly from the international student recruitment market, that are more negative towards it because I don’t think it’s ambitious enough.

    “The shift in emphasis towards TNE is really interesting. It reminds me of the coalition government, where international students were included in the net migration target, but there wasn’t a cap on numbers. There were mixed messages, but they did shift emphasis towards TNE thinking it could be the answer to all our prayers.

    “But what’s challenging for Jackie Smith, and why the £40 billion target is arguably quite ambitious, is that it doesn’t really reflect the internal challenges universities are under at the moment. Are they really able to capitalise on this moving forward? We know some really positive examples of TNE overseas and they’ve highlighted that in the strategy, particularly in relation to India and so on.

    “But how difficult it is not just to build campuses but deliver effective partnerships when you’re restructuring your institution internally and investing overseas when there’s so much challenging change at home, I think is quite difficult. So perhaps it won’t be institution-led. It’ll be tech and other innovation in the system that might lead this.”

    Now, Mike, when I was planning the study tour this year, I was thrilled to be reminded that Premier Inn operated in Germany. When we got there, without going into detail, I think it’s fair to say they’re struggling to maintain quality. If there’s a massive expansion in TNE, there’s actually not been much regulatory attention on it. Are there a set of quality risks?

    “Well, there are. I think there’s a lot of scope to think about TNE and its opportunities. If you go back to a UUKi report last month, it shows how much growth we’ve had. But it also makes the point that there’s a distinction between TNE actually delivered in country and TNE done by distance and other flexible means.

    “There’s an artefact in the report, that picture of them all in India with the Prime Minister, and you think, well, that’s a big ‘let’s build a campus’ kind of TNE. That’s the big slow burn stuff.

    “We don’t know. OfS continue to threaten English providers with expanding the scope of what they’re going to do and then going quiet on it again. What would be really good is some kind of backup that says, this is the kind of thing we’re going to be doing over the next three to four years, so institutions know they don’t go and set up provision and then fall foul of some new rule applied to people in a completely different country, which no one knew was coming.

    “The report talks about taking out red tape. If we’re going to start to put more red tape onto TNE, that’s not going to work.”

    Well, that’s interesting, isn’t it? Look, Jen, one of the things that strikes me is the Foreign Office’s logo is on this time, but the Home Office’s logo isn’t. We still have this split between immigration policy and what amounts to an export policy. How much joint government is going on here?

    “I mean, it’s an interesting one because in a sense, the new strategy is seeking cross-government commitment. We’ve got the Foreign Office and we’ve got the trade and business side involved. That’s quite a big ask.

    “In one way, Jackie Smith is saying if they are to survive, universities must maximise opportunities. Actually, she’s also saying it has to be done meaningfully and with purpose. Doing all of this in the right way at the same time as universities facing the financial constraints they’re under is a hugely ambitious task and it will be a lot easier for some institutions than others.

    “We need to be careful that the sector can support all institutions to do this in the right way and with purpose. And thinking about home students as well, how do we create opportunities overseas that benefit students in the UK? How can we make this across the board beneficial and valuable for everybody and greater than the sum of its parts?”

    Back on the main international recruitment stuff, Richard. A lot of other countries have national-level initiatives around experience, mental health, emergency financial support, housing, and so on. There’s very little here that moves the dial beyond warm words on urging institutions to offer the best experience.

    “Yeah. I think it does mention infrastructure and housing, which I’m not sure it did previously. Small steps forward, you could argue.

    “There are two things I’d pick up on. Firstly, it says it supports the sector-led agent quality framework, which is welcome, but I personally don’t think it goes far enough in protecting students from bad practice. There’s plenty of that out there, and it presents a reputational risk. It could be strengthened, perhaps through a co-regulatory approach with government and sector together.

    “Secondly, there’s a cursory mention of outcomes, but in a limited way. When we ran the Student Futures Commission a few years ago, there was a sub-commission looking at the international student experience. Graduate outcomes and employability were a major theme. The UK sector needs to get better at facilitating opportunities not just in the UK but also in the countries students come from and may return to.

    “I think there might be a role for government, not necessarily funding lots of things, but facilitating pooling resources and knowledge-sharing, particularly around graduate opportunities overseas.

    “And from a civic lens, another missing piece is utilising international students intentionally to support economic and social growth in towns and cities beyond their spending power. How could we facilitate their expertise and knowledge with small businesses that want to grow export-led approaches overseas, including in their own countries? That could support graduate outcomes and business in this country.”

    But Mike, this is part of the problem, isn’t it? When you’ve got a strategy separated from the trade-offs the Home Office has to make on immigration policy, you end up with an international education strategy that doesn’t really rehearse whether we want international graduates, whether we need immigration, ageing population, sustainable migration. That framing ends up missing and it reads like export promotion.

    “I suppose that framing of ‘we support the sustainable recruitment of high quality international students’ is sat there on the face of the thing, which is fine. There are clearly paragraphs there to show the sector they’re paying attention. That framing of genuine students, that’s a concern because the Home Office is sitting on a lot of casework suggesting it is concerned that some people who come here are not genuine students.

    “There’s something weird in how the Home Office, on the one hand, is activist in this area, but on the other hand it hasn’t used the CAS system where it allocates the number of students a place can recruit. It’s not done anything to deal with what sometimes looks like boom and bust in recruitment.

    “So that’s the tension. Yes, we think this is important, but this is definitely framed as the solution to your financial worries is to not bring more international students into this country. But it is still framed as international students are very valuable, what they bring, the globalisation.

    “And then I thought I’m annoyed that soft power boils down to how many presidents and prime ministers we have. Wouldn’t it be marvellous to have procurement managers spread across the world with British degrees? Because that would be far better for an industry than the occasional president, who is subject to international whim.

    “What could we do to say that’s where we get value by having a lot of people who have an experience of British education? But also, increasingly, we come back to the TNE thing, a British education that they haven’t had to fly halfway around the world in order to get.”

    I mean, on the target thing, Jen, we should note there isn’t an explicit numbers target, but there also isn’t a cap or a cut of the sort being played with now in Canada and Australia.

    “Yeah, and to be honest, it doesn’t take people in the sector who know how to do these calculations to work that up into a numbers target if they want to. Individual institutions will be required to do that. They have to plan what proportion will be overseas, what will be TNE, what might be English language, whatever, and diversify it.

    “And obviously the majority will still be international students coming to the UK. They have to decide where they want to prioritise efforts and finances. We’re hearing this from government all the time. They’re putting the onus back on institutions to be creative about how they can make more money and diversify their offer.

    “If we don’t do it, other countries will do it. So we have to be in it to win it.”

    I was at student governance yesterday and ended up talking with four of them from a particular part of the country who said they don’t think their own university could sustain a campus abroad, but the four of them could probably collaborate on a multidisciplinary degree abroad. Are there opportunities for collaboration in the TNE space that aren’t being taken?

    “Yeah, I’m sure there must be. If institutions are going to be creative and innovative in this space, you’d think so. And that’s where there could be a role for government in developing this strategy, whether nationally or regionally, easing out tensions and creating partnerships that could be effective abroad.”

    And finally, Mike, one of the things that strikes me is there often doesn’t seem to be much interaction between students studying similar subjects on a TNE campus and back home. Academics fly backwards and forwards. Is there more opportunity for internationalisation at home, maybe a semester at the TNE campus, or mixing without requiring someone to spend years abroad?

    “Yeah, we’ve definitely seen that with places with fixed scale campuses abroad. The opportunity to continue your course but do it in China or Malaysia is part of the offer.

    “There are American universities that bring their students here for a semester and get an experience but stay on course, and have the opportunity to mix with different people.

    “What will be interesting is whether you can do that with technology. If you’ve got your VLE set up and you’re teaching the module, what opportunities are there to make that module available to people in two or three other countries at the same time as people are doing it in the UK? Opportunities for group work, sharing resources, getting global perspective without anyone moving an inch. There’s lots more we could develop. There are good examples already of how people are making their TNE enrich the experience of UK students.”

    Well, fascinating. Now, let’s see who’s been blogging for us this week.

    “Hi, I’m Common Miles and this week on Wonky I’ll be writing about why universities struggle to act on early warning data from their analytics systems. Many of us have seen this, universities investing heavily in learning analytics. The OfS sets clear continuation thresholds, yet when dashboards flag at risk students, institutions often can’t respond effectively.

    “My article explores why this is an organisational challenge rather than a technology problem. The issue is that universities are structured for retrospective quality assurance, not proactive support. When analytics identifies a struggling student in week three, most institutions lack clear protocols for who should act and how.

    “Successful institutions solve this by building explicit governance frameworks and creating tiered response systems that bridge the gap between regulatory requirements and teacher judgment. You can read the full piece on Wonky.”

    Now, next up, UCAS has released provider-level end-of-cycle data for 2025, and it’s thrown up some interesting patterns, Mike.

     

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  • Unlocking GA4 for Student Recruitment Journey

    Unlocking GA4 for Student Recruitment Journey

    Reading Time: 15 minutes

    Google Analytics 4 (GA4) has reshaped how colleges and universities track prospective student behaviour online. With the retirement of Universal Analytics (UA) in 2023, GA4 is now the default analytics platform, and for many higher ed marketers, the transition has been disorienting. Gone are the familiar sessions and pageviews; in their place is an event-based model, a redesigned interface, and new metrics that require a shift in thinking.

    But while the learning curve is real, so are the opportunities. GA4 offers deeper insights into student intent, behaviour, and engagement, insights that, when used effectively, can support measurable enrollment growth.

    This guide breaks down GA4 in a practical, approachable way. We’ll walk through how to use its core features at each stage of the student recruitment funnel: Discovery, Engagement, Decision-Making, and Enrollment. You’ll learn which reports matter, which metrics to ignore, and how to use GA4’s exploration tools to uncover new conversion opportunities. Throughout, we’ll also highlight how Higher Education Marketing (HEM) can help you make the most of GA4, from free audits to CRM integration support.

    Let’s start by shifting our perspective on what analytics can do, and then dive into how GA4 can support every phase of your student journey.

    GA4 unlocks powerful enrolment insights.

    Turn student journey data into smarter recruitment decisions with HEM.

    GA4’s Event-Based Mindset vs. Universal Analytics

    The most significant shift from Universal Analytics (UA) to Google Analytics 4 (GA4) is the underlying measurement model. UA was centred on sessions and pageviews, essentially counting a sequence of “hits” during a user’s visit. GA4, by contrast, is entirely event-based. Every interaction, whether it’s a pageview, a button click, a form submission, or a video play, is captured as an event. This model allows for a more flexible, granular view of user behaviour across devices and platforms, reflecting the idea that “everything is an event that signals user intent.”

    What makes GA4 different from Universal Analytics for higher ed marketers? Higher ed marketers accustomed to UA’s pageviews and sessions are now confronted with a new event-based model, a slew of unfamiliar reports, and an interface that looks nothing like the old Google Analytics. GA4 offers richer insights into student behaviour and intent, which can directly fuel enrollment growth.

    Crucially, GA4 is built for today’s privacy-first, multi-device world. It can track a single user’s journey across devices using User IDs or Google Signals and relies less on cookies, instead using machine learning to fill in data gaps, helping you stay compliant with emerging privacy standards.

    For higher ed marketers, this opens up richer insight into the prospective student journey. GA4 for student recruitment automatically tracks many common interactions (like scrolls and file downloads) and lets you define custom events aligned to your goals.

    New metrics also reflect this shift. Engagement Rate replaces bounce rate, highlighting sessions that last 10+ seconds, include 2+ pageviews, or trigger a conversion. Other core metrics include Engaged Sessions per User and Average Engagement Time, which are helpful indicators of whether your content holds attention or needs refinement.

    GA4 also brings predictive capabilities. With built-in machine learning, it can surface emerging trends or flag anomalies in student behaviour. While some advanced features like Predictive Metrics may feel out of reach initially, knowing they exist helps future-proof your analytics approach.

    It’s true, GA4 isn’t just an upgrade, it’s an entirely new platform. Many familiar reports have been retired or redesigned, and the interface now favours customizable dashboards over static reports. But don’t let the overhaul overwhelm you.

    The key is to focus on the metrics that support your enrollment goals. In the next section, we’ll show how GA4’s event-based model aligns with each stage of the student journey, from first visit to application.

    If you need support getting started, HEM offers a free GA4 audit to help identify top-performing lead sources, evaluate your marketing ROI, and ensure your setup is recruitment-ready.

    Mapping GA4 to the Student Journey Stages

    Every prospective student moves through distinct phases on the path to enrollment. GA4 can provide actionable insights at each stage if you know where to look. Below, we break down how to use GA4 effectively across the four stages of the student journey: Discovery, Engagement, Decision-Making, and Enrollment. We’ll also highlight key metrics to prioritize and reports you can skip to avoid analysis paralysis.

    Stage 1: Discovery: Awareness & Early Interest

    What it is:
    At this stage, prospective students are just beginning to explore postsecondary options. They may land on your site via a Google search, a digital ad, or a social post. They’re not ready to apply yet, but they’re starting to investigate. Your goal is to attract the right audiences and create a strong first impression.

    What to use in GA4:
    Focus on the Acquisition reports under Life cycle > Acquisition:

    • User Acquisition Report
      Shows how new users first arrive, by channel, campaign, or source. This answers, “Where are our new prospects coming from?” and helps assess brand awareness performance.
    • Traffic Acquisition Report
      Tracks sessions from all users (new and returning). Use it to evaluate which traffic sources deliver engaged sessions and prompt interaction.

    Key metrics to monitor:

    • Engaged Sessions per User: Are visitors exploring more than one page?
    • Engagement Rate: What percentage of sessions include meaningful interaction?
    • Event Count per Session: Are users watching videos, downloading brochures, or clicking calls-to-action?

    These metrics reflect traffic quality, not just quantity. For example, if organic search traffic has a 75% engagement rate while paid social sits at 25%, that’s a clear sign of where to invest.

    Landing Pages: Your Digital First Impression
    Check Engagement > Pages and Screens to see which pages users land on most. Are your program or admissions pages pulling in traffic? Are they generating long engagement times? That’s a signal they’re working. If top landing pages show low engagement, it’s time to refine content, CTAs, or UX.

    What to skip:

    • Demographics and Tech Reports: Too broad to act on for now.
    • Real-time Report: Interesting, but not useful for strategic planning.

    Pro tip:
    HEM’s free GA4 assessment can help you identify your highest-quality channels and flag low-performing ones so you can optimize marketing spend and attract better-fit prospects.

    Stage 2: Engagement & Consideration: Mid-Funnel Interest

    Once prospective students are aware of your institution and begin browsing your site in earnest, they enter the engagement or consideration stage. Here, they’re comparing programs, evaluating fit, and building interest, but may not yet be ready to contact you. Your goal is to nurture their intent by providing relevant content, encouraging micro-conversions, and guiding them toward decision-making.

    GA4 Focus: Engagement & Behaviour Reports

    In GA4, shift your attention to the Engagement reports under Life cycle > Engagement. These include:

    • Pages and Screens
    • Events
    • Conversions
    • Landing Pages

    As HEM notes, “Engagement reports are all about what prospects do after landing on your site”, whether they go deeper or drop off.

    1. Pages and Screens Report

    This is your new “Top Pages” view. Use it to identify high-interest pages such as:

    • Program descriptions
    • Tuition and aid
    • Admissions criteria
    • Campus life

    Key metrics:

    • Average Engagement Time
    • Conversions per Page
    • User Navigation Paths (Where users go next)

    If your BBA program page has high engagement and links to “Schedule a Tour,” make sure the CTA is prominent and functional. If engagement is low, revise the content or layout.

    2. Events Report

    GA4 automatically tracks events like:

    • Scroll depth (90%)
    • File downloads
    • Outbound clicks
    • Video plays

    You should also configure custom events for micro-conversions, such as:

    • “Request Info” form submissions
    • Brochure downloads
    • “Schedule a Visit” or “Start Application” clicks

    These are the mid-funnel signals that indicate increasing interest. Mark them as Conversions in GA4 to elevate their importance in reporting.

    Pro tip: Track 3–5 key events that correlate strongly with application intent.

    3. Conversions Report

    Once key events are marked as conversions, the report will show:

    • Total conversions by event type
    • Event frequency over time
    • Value (if assigned)

    This helps determine which micro-conversions are driving engagement and which campaigns or pages are most effective.

    4. Path Exploration

    GA4’s Explorations > Path Analysis lets you visualize what users do after key pages or events. For example, if many students visit the “Admissions FAQ” after reading a program page, that suggests rising intent. Use this to improve internal linking and user flow.

    What to Skip

    Avoid advanced GA4 reports like:

    • Cohort Analysis
    • User Lifetime
    • User Explorer

    These are often too detailed or irrelevant for short-term funnel optimization. Also, don’t feel obligated to use every Exploration template; build your own around your specific enrollment steps instead.

    HEM Insight: Unsure if your GA4 is tracking these mid-funnel behaviours correctly? HEM offers audits, event configuration, and CRM integration support, ensuring that when a student requests info, that action is tracked, stored, and acted upon.

    Ready for the next stage? Let’s move on to how GA4 supports Decision-Making.

    Stage 3: Decision-Making: High Intent & Lead Conversion

    In the decision-making stage, prospective students move from casual interest to serious consideration. They’re comparing programs, costs, outcomes, and culture. By now, they’ve likely returned to your site several times. The goal here is clear: convert an engaged visitor into a lead or applicant.

    GA4 Focus: Conversion Tracking & Funnel Analysis

    This is where your earlier GA4 setup pays off. With key conversion events (e.g., “Request Info,” “Submit Application”) defined, you can now analyze how and where those conversions happen. GA4’s Traffic Acquisition, Explorations, and Conversions tools are central at this stage.

    Conversions by Source/Medium

    To understand which marketing channels drive high-intent actions, use the Traffic Acquisition report and add columns for specific conversions (e.g., “Request Info count” and conversion rate). Alternatively, build an Exploration with source/medium as the dimension and conversion events as metrics.

    HEM’s webinar emphasizes looking beyond raw volume: ask “Which sources deliver my highest-intent leads?” For example:

    • Organic Search: 30 info requests, 10 applications
    • Paid Social: 5 info requests, 0 applications

    This data helps optimize channel strategy. If certain channels underperform in lead quality, revisit targeting, messaging, or landing pages.

    Funnel Exploration

    GA4’s Funnel Exploration is ideal for visualizing conversion paths. You can define steps like:

    1. View Program Page
    2. Click “Request Info”
    3. Submit RFI Form
    4. Start Application
    5. Submit Application

    Example funnel insight:

    • 1,000 users view program pages
    • 200 click “Inquire” (20%)
    • 50 submit forms (25% of clicks)
    • 30 start applications
    • 20 submit applications (67% of starters)

    This highlights where friction occurs, perhaps a clunky form (25% completion) or weak CTAs (20% inquiry rate). Use this to improve form UX, reinforce CTAs, or add nurturing touchpoints.

    You can also segment student recruitment funnels by device or user type (e.g., international vs. domestic). If drop-off is worse on mobile, consider layout changes; if international students abandon applications, address barriers like unclear visa info.

    Path Exploration

    GA4’s Path Exploration can show common user journeys leading to conversion. Start with “Application Submitted” and trace backward. If scholarship pages, FAQs, or department overviews frequently appear in these paths, you’ve identified key conversion content.

    Conversely, if users loop across pages without converting, that may signal confusion. Use these insights to surface critical info sooner or rework unclear sections.

    User Explorer: Qualitative Insights

    While not scalable, inspecting User Explorer for select journeys (e.g., converters vs. non-converters) can offer qualitative insight. One user might watch webinars and return five times before applying, proving content value. Others bounce after one visit, highlighting the need for nurturing.

    Metrics That Matter

    Focus on:

    • Conversion counts and rates per channel and funnel stage
    • Engaged sessions per user
    • Average engagement time for converters

    Example: applicants average 5 sessions and 10 engagement minutes; non-converters average 1 session and 2 minutes. Clearly, repeat engagement correlates with conversion, and nurturing campaigns (email, retargeting) are essential.

    What to Skip

    Avoid getting distracted by:

    • Cohort Analysis or User Lifetime
    • Attribution modelling (unless you’re running major ad campaigns)
    • Default GA4 templates that don’t fit your student recruitment funnel

    Stick with the custom funnel and path reports that reflect your application process.

    Pro Tip: Not confident in GA4 setup? HEM’s experts can build your funnels, configure conversion tracking, and connect GA4 to your CRM, giving you clear, enrollment-focused dashboards and team training to act on the insights confidently.

    Stage 4: Enrollment: Application to Enrollment (Bottom of Funnel)

    The enrollment stage is the final stretch, transforming applicants into enrolled students. While much of this process shifts to admissions and offline workflows (e.g., application review, acceptance, deposit), digital analytics still play a critical role. GA4 helps marketing teams identify friction points, evaluate channel performance, and inform efforts that influence yield. It also closes the loop on campaign effectiveness, especially if tied to downstream outcomes.

    GA4 Focus: Funnel Completion, Attribution, and Post-Application Insights

    Application Funnel Completion

    Using Funnel Exploration, ensure your funnel captures key milestones like “Apply Clicked” and “Application Submitted.” If many click “Apply” but few complete the form, GA4 highlights a clear drop-off. For instance, if desktop converts at 30% but mobile only 10%, there may be UX issues on mobile or a third-party form that isn’t optimized. This insight can guide IT discussions or quick fixes (e.g., warning banners or responsive design improvements).

    Attribution Paths

    GA4’s Advertising > Attribution > Conversion Paths report reveals the sequence of marketing touches that lead to applications. Common patterns in higher ed include:

    • Organic Search → Direct → Conversion
    • Paid Search → Organic → Direct → Conversion
    • Email → Direct → Conversion

    These paths underscore that enrollment isn’t a single-touch journey. For instance, Organic Search may start the process, while Direct or Email closes it. If you frequently see Email leading to conversions, it validates your nurture sequences. Also, keep an eye on new referral sources, like “Chat” or “Perplexity”, which may signal traffic from AI tools, as teased in HEM’s presentation.

    Post-Application Engagement

    Some schools track events beyond submission (e.g., clicking an admitted student portal link, viewing housing or financial aid info). While GA4 may not capture yield or melt directly, it can show post-application interest signals. Continued engagement, like visiting tuition or residence life pages, suggests intent to enroll or lingering questions that marketing content can address.

    Benchmarking and Outcomes

    Use GA4 to evaluate ROI by channel. For example, if Paid Search generates 10 applications at $5,000, while Organic Search drives 30 at no direct ad cost, that’s a critical insight. While GA4 doesn’t include media spend (unless connected to Google Ads), you can overlay cost data offline to calculate rough efficiency.

    You can also segment Applicants vs. Non-Applicants using GA4’s Explorations. Let’s say applicants averaged 8 sessions while non-applicants averaged 2. That suggests high engagement correlates with conversion, reinforcing the value of remarketing, email campaigns, and sticky content.

    Research supports this: EAB found that highly engaged users (multiple sessions, longer duration) were significantly more likely to apply.

    What to Skip

    Once a student applies, most enrollment decisions move to CRM or SIS platforms, not GA4. Don’t expect GA4 to tell you who enrolled, who melted, or who was denied. Similarly, ignore reports like Predictive Metrics, User Lifetime, and Cohort Analysis, which are less actionable for enrollment marketing. Focus instead on your core funnel, attribution, and engagement data.

    Final Takeaway

    By now, your GA4 setup should illuminate your recruitment funnel: how students find you, how they behave, when they convert, and where they fall off. This data is crucial for optimizing spend, improving user experience, and shaping strategic decisions.

    Priority GA4 Reports:
    • Traffic & User Acquisition (channel quality)
    • Pages and Screens (top content, engagement)
    • Events & Conversions (key actions)
    • Funnel & Path Explorations (journey analysis)
    • Attribution Paths (multi-touch influence)
    Reports to Skip:
    • Demographics & Tech (unless troubleshooting)
    • Realtime (not strategic)
    • Cohorts, LTV, Default Templates (too advanced or unfocused)

    Pro tip: HEM can help you build enrollment-specific GA4 funnels, connect data to your CRM, and surface dashboards that show “visits → inquiries → apps → yield” at a glance, so you can finally act on your data with confidence.

    Real-World Examples: GA4 Insights Driving Enrollment in Higher Ed (from various colleges & universities)

    Clemson University (College of Business) Clemson’s Wilbur O. and Ann Powers College of Business leveraged targeted digital campaigns and GA4 event tracking to dramatically increase prospective student engagement.

    The college saw a 207% increase in page engagement and a 222% growth in program page views for a key graduate program after the campaign. In just a two-month push, GA4 recorded 498 users requesting information and 44 clicking “Apply” to begin their applications.

    HEM BP Image 2HEM BP Image 2Source: Clemson University

    University College Dublin (UCD). This university fully transitioned to GA4 and implemented a unified analytics dashboard via a data warehouse for all its websites. The new GA4-powered reporting interface, featuring Overview, Page Performance, and User Engagement reports, loads much faster and retains up to two years of data.

    This enables UCD’s faculties and departments to easily track user behaviour across the university’s web presence, gaining insights into what content is engaging visitors and where improvements can be made.

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    Source: University College Dublin

    Boise State University. Boise State created a centralized GA4 “Comprehensive Dashboard” accessible to campus stakeholders and paired it with training tutorials on common GA4 tasks. Their web team produced self-paced video guides on how to filter GA4 data to answer specific questions (such as finding top pages, viewing traffic sources, or seeing visitor geolocation).

    This approach empowers individual departments to slice the raw GA4 data for their own needs and quickly get answers about user behaviour, for example, identifying the most popular pages or where visitors are coming from, without needing advanced technical skills.

    HEM BP Image 4HEM BP Image 4

    Source: Boise State University

    UC Riverside. UC Riverside moved all its many departmental and unit websites to GA4 under a centralized analytics structure. The university’s web team built a curated “Web Analytics for Campus Partners” GA4 dashboard with custom reports, including a Broken Links report and a Top Landing Pages report.

    These tailored GA4 dashboards help site owners across campus quickly spot issues (e.g. finding and fixing 404 error pages) and identify content that attracts new traffic. By giving each department actionable insights, such as which pages are bringing in the most new visitors, UCR has improved user experience and informed content strategy across dozens of sites in its domain.

    HEM BP Image 5HEM BP Image 5

    Source: UC Riverside

    Texas A&M University. Texas A&M established an Analytics Community of Practice that meets monthly, bringing together marketers and communicators from different colleges and units to share GA4 insights and techniques.

    In these sessions, participants discuss recent findings (for example, which pages on their sites show unusually high engagement rates, or how referral traffic patterns are shifting) in a collaborative forum. This ongoing knowledge exchange ensures continuous learning and helps cultivate a data-informed culture campus-wide.

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    Source: Texas A&M University

    Turning GA4 Insights into Enrollment Growth

    Embracing GA4’s event-based, student-centric model can reshape how your team drives recruitment outcomes. By moving beyond vanity metrics like pageviews, GA4 prompts higher ed marketers to focus on real indicators of student intent, such as engaged sessions, application clicks, and program page sequences. Across each funnel stage, GA4 reveals which channels attract interest, what content sustains it, and which actions convert it.

    This clarity empowers you to refine campaign targeting, improve website performance, and simplify the inquiry or application path. GA4 also bridges the long-standing gap between marketing and admissions by giving both teams shared metrics and a common funnel narrative. Instead of saying, “We got 10,000 visits,” marketing can report: “We drove 300 info requests and 50 applications, and here’s what influenced them.”

    It’s true, GA4 can feel overwhelming at first. But by focusing on core engagement metrics, key conversion events, and simple funnel analyses, you can avoid the noise and surface what truly matters. Start small, then grow into more advanced insights as you gain confidence. What should higher ed marketers avoid focusing on in GA4? Don’t worry if GA4 isn’t tracking beyond the application. 

    Also, avoid misattributing things to GA4 that it can’t measure – e.g., GA4 won’t tell you ‘admitted vs. denied’ or ‘enrolled vs. melt’ – that’s outside its scope. Focus on what GA4 can concretely tell you about the marketing funnel leading up to enrollment.

    Above all, GA4 is most powerful when used collaboratively. Share funnel data with admissions. Highlight high-performing content to your copy team. Use insights to inform international recruitment or retargeting campaigns. And if needed, partner with specialists. At HEM, we help institutions build clear, actionable GA4 setups, from audits and event tracking to CRM integrations, so your analytics directly support enrollment.

    GA4 isn’t just an upgrade; it’s a strategic advantage. When aligned with your funnel, it can become your most effective tool for enrollment growth.

    GA4 unlocks powerful enrolment insights.

    Turn student journey data into smarter recruitment decisions with HEM.

    FAQs

    What makes GA4 different from Universal Analytics for higher ed marketers?
    Higher ed marketers accustomed to UA’s pageviews and sessions are now confronted with a new event-based model, a slew of unfamiliar reports, and an interface that looks nothing like the old Google Analytics. GA4 offers richer insights into student behaviour and intent, which can directly fuel enrollment growth.

    What should higher ed marketers avoid focusing on in GA4?
    Don’t worry if GA4 isn’t tracking beyond the application. Also, avoid misattributing things to GA4 that it can’t measure, e.g., GA4 won’t tell you ‘admitted vs. denied’ or ‘enrolled vs. melt’, that’s outside its scope. Focus on what GA4 can concretely tell you about the marketing funnel leading up to enrollment.

    Which GA4 reports should we prioritize for enrollment marketing?
    Focus on the critical reports:

    • Traffic Acquisition & User Acquisition (for awareness channel quality)
    • Engagement > Pages and Screens (for top content and engagement per page)
    • Engagement > Events & Conversions (for tracking micro and macro conversions)
    • Explorations: Funnel Analysis (for visualizing the enrollment funnel and drop-offs)
    • Explorations: Path Analysis (for seeing common user journeys and sequences)
    • Advertising > Attribution Paths (for understanding multi-touch conversion paths)”

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  • Carnegie Navigates Change in Higher Ed With Student Connection

    Carnegie Navigates Change in Higher Ed With Student Connection

    Carnegie announced a continued commitment to higher education that places student connection at the center of institutional strategy, aligning research, strategy, storytelling, media, and technology to help colleges and universities navigate today’s interconnected challenges. The update reflects an evolution in how Carnegie supports enrollment, trust, relevance, and student success in an era shaped by demographic change and AI-driven discovery.

    A Moment of Change for Higher Education

    As colleges and universities confront a period of sustained pressure, rising scrutiny, and rapid change, Carnegie today announced a continued commitment to how it supports higher education—placing student connection at the center of institutional strategy, decision-making, and long-term success.

    The Announcement at the 2026 Carnegie Conference

    The announcement was made on stage at the opening of the 2026 Carnegie Conference, where more than 400 higher education leaders and professionals gathered to examine the forces reshaping enrollment, reputation, strategy, and the student experience.

    More Than a Brand Update—A Strategic Evolution

    While Carnegie introduced an updated brand identity as part of the moment, company leaders emphasized that the announcement reflects a broader evolution in how the company is responding to the realities facing institutions today. 

    Carnegie is aligning its strategy around integrated, innovative approaches—bringing together research, data, AI-enabled technology, and strategy—to help leaders address challenges that are increasingly interconnected and complex.

    Why This Shift Matters Now

    “Higher education leaders are operating in an environment where the stakes are higher and the margin for error is smaller,” said Gary Colen, chief executive officer of Carnegie. “Our responsibility is to innovate with purpose—delivering clarity, focus, and solutions that help institutions make decisions that lead to better outcomes for students.”

    Student Connection as a Strategic Imperative

    Carnegie’s work is grounded in a single belief: when students succeed, higher education thrives—and the world wins

    As demographic shifts, changing learner expectations, technological disruption, and public accountability reshape the sector, Carnegie has aligned its strategy around helping higher ed institutions build meaningful, lasting connections with today’s diverse learners.

    Meeting the Moment Higher Education Leaders Are Facing

    According to Michael Mish, Chief Growth Officer, the timing of the announcement reflects what the company is hearing from campus leaders. “Higher education leaders need partners who deliver strategic expertise and forward-thinking innovation,” Mish said. “Our evolution is about connecting strategy and innovation in practical ways—so institutions can address today’s challenges while preparing for what’s next.”

    What the Updated Carnegie Brand Represents

    The updated brand brings greater cohesion to how Carnegie delivers research, strategy, storytelling, media, and technology—reinforcing its role as a strategic higher education partner focused on trust, relevance, and results rather than short-term wins.

    A More Integrated Approach to Research, Strategy, and Execution

    “Our intent wasn’t to make a statement about ourselves,” said Tyler Borders, Chief Brand Officer. “It was to be more precise about our role and our responsibility in this moment. The brand reflects how our work has evolved and the standard we expect of ourselves as a partner to higher education.”

    What’s Launching Next

    As part of the rollout, Carnegie has launched an updated digital experience and will introduce new research, offerings, and insights. 

    New Research and Insights

    This week, the company is releasing a comprehensive research report focused on online learners. In February, Carnegie will debut an updated Carnegie Intelligence newsletter, expanding how it shares perspective and practical guidance with higher education leaders.

    Introducing Answer Engine Optimization (AEO)

    Carnegie is also introducing a new Answer Engine Optimization (AEO) solution designed to help higher education institutions improve visibility in AI-powered search experiences—ensuring institutions are accurately represented as students increasingly rely on AI to answer questions about programs, outcomes, cost, and fit.

    Navigating the Now and the Next—Together

    “This is ongoing work,” Colen added. “Our commitment is to keep earning trust—by helping institutions navigate what’s next without losing sight of what matters most: changing students’ lives for good.”

    For every college and university facing urgent and complex challenges, Carnegie is the student connection company that helps you navigate the now and the next in higher education. Our experts design custom strategies fueled by data, technology, and insights—empowering you to connect with today’s diverse learners and stay focused on what matters most: changing students’ lives for good. 

    Frequently Asked Questions About Carnegie and Student Connection

    Who is Carnegie in higher education?

    Carnegie is a strategic partner to colleges and universities focused on enrollment, reputation, strategy, and student success. The company helps institutions navigate complex, interconnected challenges by aligning research, strategy, storytelling, media, and technology around what matters most: students.

    What does it mean to be a “student connection company”?

    Being a student connection company means helping institutions build meaningful, lasting relationships with today’s diverse learners. Carnegie focuses on connecting strategy, data, storytelling, and execution so institutions can support student success, institutional relevance, and long-term impact.

    What prompted Carnegie’s updated brand and renewed commitment?

    Carnegie’s updated brand reflects an evolution in how the company responds to the realities facing higher education today, including demographic shifts, technological disruption, and increased public accountability. The refresh clarifies Carnegie’s role as a strategic partner helping institutions navigate these interconnected challenges without losing focus on students.

    How does Carnegie help colleges and universities navigate change?

    Carnegie supports institutions through integrated research, strategic planning, brand and storytelling, media and digital marketing, and technology-enabled solutions. This approach helps leaders align enrollment goals, reputation, data, and execution to drive meaningful outcomes.

    What is Carnegie’s Answer Engine Optimization (AEO) solution?

    Carnegie’s Answer Engine Optimization (AEO) solution helps colleges and universities improve how they are represented in AI-powered search environments like ChatGPT, Google AI Overviews, and other answer engines. The solution focuses on content clarity, factual alignment, and structured optimization so institutions are trusted sources when students ask AI-driven questions.

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  • Search Everywhere Optimization: Reinventing Student Discovery for the AI Era

    Search Everywhere Optimization: Reinventing Student Discovery for the AI Era

    For decades, the enrollment funnel followed a familiar script: search, click, visit, inquire. That script no longer describes how decisions are made. Strategies that still treat traffic to your school’s .edu domain as the main measure of success are increasingly invisible to the Modern Learner.

    That is because search has broken free from the constraints of the search bar.

    Modern Learners operate in a search everywhere ecosystem, investigating institutions on social platforms, querying AI chatbots, cross-referencing video and scanning third-party sites. The traditional results page has shifted from a static stack of blue links to a verified, AI-driven dialogue. Visibility is no longer about ranking first on a list. It is about being the answer wherever the question is asked.

    This shift demands a new strategic operating system: Search Everywhere Optimization.

    From Search Engine Optimization to Search Everywhere Optimization 

    Website marketing experts at EducationDynamics define Search Everywhere Optimization as a holistic strategy that treats every discovery surface—search engines, AI answers, institutional sites and social media—as one integrated system. It aligns brand, media and experience around a single imperative: remain visible, credible and compelling wherever students ask questions.

    Standing on its own, traditional search engine optimization is now obsolete. Where SEO focused narrowly on technical tactics to rank a specific URL and drive a click, search everywhere optimization manages a decentralized web of signals to influence an answer. SEO chased algorithms to feed a crawler; search everywhere optimization builds reputation to inform a decision.

    This is more than a shift in tactics. It is a shift in mindset.

    In an AI-first environment, institutions that cling to yesterday’s search habits are already falling behind.

    The question is no longer whether to evolve. It is how fast an institution can reinvent its approach to discovery. The next era of enrollment is not about clicks. It is about credibility, visibility and being the trusted answer wherever the question is asked.

    Winning AI Overviews in higher ed with AI Density 

    Google’s AI Overviews. These experiences have rewritten the rules of search in higher ed. They do not just sit above traditional results. In many cases, they replace them. Prospective students now see a single synthesized answer that decides which institutions and programs show up first, frames expectations for cost and outcomes and often ends the search before a site visit ever happens. 

    When an institution is not shaping that answer, AI is shaping it based on everyone else’s signals. 

    EducationDynamics built AI Density to change that equation. 

    AI Density is EducationDynamics’ proprietary metric for AI visibility. It measures how often an institution is cited or referenced inside AI Overviews and related AI answers across a defined set of high-intent queries. Traditional search reports show where a page ranks. AI Density shows whether the institution has a voice in the answer that shapes a student’s decision. 

    High AI Density means AI systems treat the institution as a trusted source. The brand appears more often in AI-generated summaries, carries more weight in organic results and influences more prospects even when no click is recorded. 

    That influence does not live on the .edu domain alone. AI Overviews pull signals from across the ecosystem, including: 

    • Institutional pages and academic catalogs
    • Rankings sites and program directories
    • Student reviews and Q&A forums
    • Reddit threads and other social communities
    • News coverage and employer-linked stories

    Reputation now moves through this full network. Search Everywhere Optimization treats these external surfaces as extensions of institutional storytelling so AI systems encounter a consistent, credible picture of programs and outcomes. 

    In this context, AI Density is not a metric to be sidelined—it is a growth lever. It reveals how deeply institutional signals penetrate AI ecosystems, where gaps exist and which content and reputation investments actually move visibility. Institutions that ignore AI Density allow the AI ecosystem to define their market position without input. Institutions that embrace it begin to control the narrative where decisions are made. 

    Zero-click Search Strategy for a No-Click World   

    The behavior around those AI-shaped answers has its own name. In a search environment increasingly resolved without a website visit, more interactions begin and end on the results page itself. That pattern is zero-click search. 

    A zero-click search strategy starts from that reality. It assumes that visibility and influence must carry real weight even when analytics platforms never record a session. When decisions are shaped inside the search results page (SERP), traffic alone becomes a lagging, partial signal. 

    Across institutions, the same zero-click behaviors keep showing up. Prospective students collect program, cost and outcome basics directly from snippets and AI answers. Calls, map actions and clicks to third-party directories or application portals divert attention away from primary landing pages. Traditional volume metrics then underrepresent how often institutions appear in meaningful moments because the most important interactions never show up as traffic. 

    In this environment, a strategy that still equates “success” with a click-through to a deep program page has fundamentally shifted. 

    In practice, zero-click search strategy within Search Everywhere Optimization comes down to three core moves. 

    • Answer design. Program and outcome content is written in short, self-contained statements that search systems can lift into snippets, quick facts and AI answers without losing meaning. Language mirrors the way Modern Learners actually ask about value, flexibility, support and price clarity, not internal taglines.  
    • Structured data discipline. Key facts – degree type, modality, tuition ranges, locations and application timelines – carry schema markup that supports rich results and quick information panels. Technical health becomes part of the visibility strategy, not a back-end checklist. 
    • Consistency across surfaces. On-site copy, catalogs, Google Business Profiles, marketplaces, ratings sites and partner listings present the same story. In a system where AI reconciles conflicting inputs, inconsistency is a signal to downgrade trust. 

    Under this model, success expands beyond traffic counts. The objective is to shape the decision at the point of the question, click or no click. Institutions that still optimize only for visits are chasing what is left over while the real competition plays out in zero-click moments. 

    Generative Engine Optimization (GEO) and AI-native discovery

    Zero-click moments describe where decisions are resolved. Generative Engine Optimization focuses on how those answers are created. AI is no longer a side feature in search. It sits in the middle of how prospective students evaluate options. They use conversational tools and answer-first interfaces to compare programs, pressure-test timelines and translate affordability into real life. Large language models and answer engines now stand beside traditional SERPs as core discovery channels. 

    Generative Engine Optimization (GEO) is how Search Everywhere Optimization shows up in that layer. Institutional content can no longer speak only to crawlers and rank-based algorithms. It has to feed models that synthesize answers directly on the results page. Program pages, FAQs and resource content carry more weight when they read like direct responses to questions about outcomes, format, pace and support. Differentiators and proof points win when they condense cleanly into a sentence or two, because that is what answer engines lift. 

    Within GEO, Answer Engine Optimization (AEO) targets the experiences where the entire interaction happens inside the result. AI Overviews, featured snippets, people also ask modules and knowledge panels do not wait for a click. They resolve the question on the spot. In that environment, institutional content either fuels the answer or disappears from the conversation. 

    GEO, executed through strong AEO, demands: 

    • Clear question-and-answer structures in program and outcome content 
    • Consistent details across the main site, catalogs, news releases, directories and partner listings 
    • Markup and formatting that help systems recognize and elevate accurate responses

    Generative Engine Optimization does not replace technical SEO. It raises the bar. Content now has to work simultaneously for human readers, search crawlers and answer engines across both click and zero-click interactions. In an AI-shaped discovery landscape, GEO is not an experiment at the margins. It is the standard for institutions that expect visibility to translate into real enrollment performance. 

    What leadership-level execution looks like 

    Zero-Collectively, Search Everywhere Optimization, AI Density, zero-click strategy and Generative Engine Optimization define how visibility works in this market — leadership determines whether that visibility becomes an advantage. 

     Thriving in this environment isn’t about stacking one more tactic on top of yesterday’s strategy. It is about building a presence that students and systems can understand, trust and choose. 

    Institutions gaining ground are not tweaking the old search playbook. They are changing how the institution shows up, how AI interprets it and how teams respond when students lean in. Four execution patterns consistently separate institutions built for this new search-everywhere environment from those still operating on legacy assumptions. 

    Leading institutions organize program pages, FAQs, blogs and resource hubs around the questions students actually ask. Language centers on outcomes, time to completion, flexibility, support and price clarity, not internal jargon or slogan-heavy copy. Content that answers real questions travels farther in search, performs better in AI Overviews and converts faster once students engage. 

    Reddit threads, Google Business Profiles, degree marketplaces, review sites, YouTube channels and TikTok feeds all power the same discovery engine. When tuition details, program formats or admissions timelines conflict across those surfaces, trust erodes and AI systems notice. Institutions that treat external platforms as extensions of their site build stronger credibility in AI-driven answers and in traditional results. 

    National campaigns are resurging, rebuilding brand presence across fragmented markets. At the same time, leading institutions layer precision media that targets local, adult and career-focused learners at moments of high intent. Search Everywhere Optimization depends on both: consistent brand framing at scale and targeted visibility where high-yield audiences search, scroll and ask questions. 

    Search visibility only creates advantage when institutions respond with speed and clarity. Prospects move from consideration to inquiry quickly, often expect admissions decisions in days and frequently enroll at the first institution that meets their needs. When enrollment teams move slowly or inconsistently, the lift from Search Everywhere Optimization and Generative Engine Optimization evaporates and informed students choose institutions that move faster.

    Taken together, these moves separate leaders from the pack. They treat Search Everywhere Optimization as core operating strategy, not a marketing experiment. Institutions that build around real student questions, coherent signals across every surface, smart reach and fast follow-through are not just visible in a search-everywhere world — they are the ones shaping which options feel possible in the first place. 

    Competing in a Search-Everywhere world 

    These leadership patterns sit against a larger reality that will not reverse. Modern Learners have already left the old funnel behind. They are making choices inside AI Overviews, zero-click results, marketplaces and social feeds long before webpage appears. Search will not revert to ten blue links. AI-driven answers will not move back to the margins.

    In that reality, clinging to Search Engine Optimization as a stand-alone strategy means optimizing for a shrinking slice of how decisions are made. Search Everywhere Optimization reflects the environment that actually exists: decentralized signals, AI-shaped discovery and students who expect clear, consistent answers wherever they look. Institutions that build around that reality are not just keeping up with change. They are defining the terms on which students compare their options.

    The next cycle belongs to those who act now. The AI-first, zero-click era won’t wait—and neither should institutions serious about growth. EducationDynamics is committed to helping institutions navigate this evolving landscape and put Search Everywhere Optimization at the center. Contact us to assess your AI Density and build a Search Everywhere Optimization strategy aligned to how students actually decide.

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  • Nigerian student interest in the US falls by 50%

    Nigerian student interest in the US falls by 50%

    Search interest in America among Nigerians dropped immediately following the announcement of the US travel ban in December 2025, with levels more than half of what they were during a high point in August last year, according to Keystone Education Group data. 

    “We continue to see audiences responding very quickly to actions and announcements from the US government and Nigeria is no exception,” said Mark Bennett, Keystone’s VP of research & insight. 

    “These announcements don’t discourage Nigerians from studying abroad, but they will prompt them to look for opportunities elsewhere. Crucially, that doesn’t have to mean elsewhere in the big four,” added Bennett. 

    European destinations have absorbed the most Nigerian student interest pivoting away from the US, with France and Italy seeing search growth of 40% and 33% respectively during the same period.  

    China has also seen a 17% boost in interest from Nigerian students, while interest in Australia grew by 21%. 

    Previously, the challenge was navigating long wait times and backlogs. Now, there is no pathway at all

    Bimpe Femi-Oyewo

    On December 16, 2025, the administration announced the expansion of the US travel ban to cover nearly 40 nations, including Nigeria, America’s eighth largest sender of international students.  

    The African nation is now subject to partial travel restrictions, which includes barring Nigerian citizens from obtaining study visas for the US. 

    Speaking to The PIE News shortly after the announcement, founder of a Nigerian education consultancy Bimpe Femi-Oyewo said the level of uncertainty caused by the ban was “incredibly destabilising” for students and the institutions that admitted them. 

    “Previously, the challenge was navigating long wait times and backlogs. Now, there is no pathway at all,” she said – adding that she was encouraging students to consider alternative pathways in Europe and Canada.  

    What’s more, the ripple effects of the travel ban and other restrictive US policies are being felt beyond the directly impacted nations, with America’s reputation as an unwelcoming study destination growing globally. 

    This is evident in Keystone’s survey data, which found the proportion of students expressing low confidence in the ease of US visa and entry requirements increasing from 14% to 21% following the expanded travel ban. 

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  • Day 1 is Hard: Reflections on Being a First-Year Student (Again) – Faculty Focus

    Day 1 is Hard: Reflections on Being a First-Year Student (Again) – Faculty Focus

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  • Reimagining teacher preparation to include student mental health supports

    Reimagining teacher preparation to include student mental health supports

    Key points:

    Teacher preparation programs have long emphasized curriculum, instruction, and assessment. However, they often fall short in one critical area: social-emotional and mental health needs of students.

    We work daily with students whose academic success is inseparable from their psychological well-being. Nonetheless, we witness new educators wishing they were trained in not just behavior management, but, nowadays, the non-academic needs of children. If preservice programs are going to meet the demands of today’s classrooms, they must include deeper coursework in counseling, psychology, and trauma-informed teaching practices.

    Students today are carrying heavier emotional burdens than ever before. Anxiety, bullying, depression, grief, trauma exposure (including complex trauma), and chronic stress are unfortunately quite common. The fallout rarely appears in uniform, typical, or recognizable ways. Instead, it shows up as behaviors teachers must interpret and address (i.e., withdrawal, defiance, irritability, avoidance, conflict, aggression and violence, or inconsistent work).

    Without formal training, it is easy to label these actions as simple “misbehaviors” instead of asking why. However, seasoned educators and mental health professionals know that behaviors (including misbehaviors) are a means of communication, and understanding the root cause of a student’s actions is essential to creating a supportive and effective classroom.

    Oftentimes, adults fall into a pattern of describing misbehaviors by children as “manipulative” as opposed to a need not being met. As such, adults (including educators) need to shift their mindsets. This belief is supported by research. Jean Piaget reminds us that children’s cognitive and emotional regulation skills are still developing and naturally are imperfect. Lev Vygotsky reminds us that learning and behavior are shaped by the quality of a child’s social interactions, including with the adults (such as teachers) in their lives. Abraham Maslow’s hierarchy further reinforces that psychological safety and belonging must be met before meaningful learning or self-control can occur, and teachers need to initiate psychological safety.

    Traditional classroom management training is often sparse in traditional preservice teacher training. It often emphasizes rules, procedures, and consequences. They absolutely matter, but the reality is far more nuanced. Behavior management and behavior recognition are not the same. A student who shuts down may be experiencing anxiety. A child who blurts out or becomes agitated may be reacting to trauma triggers in the environment. A student who frequently acts out may be seeking connection or stability in the only way they know how. Trauma-informed teaching (rooted in predictability, emotional safety, de-escalation, and relationship-building) is not just helpful, but is foundational in modern schools. Yet, many new teachers enter the profession with little to no formal preparation in these practices.

    The teacher shortage only heightens this need. Potential educators are often intimidated not by teaching content, but by the emotional and behavioral demands that they feel unprepared to address. Meanwhile, experienced teachers often cite burnout stemming from managing complex behaviors without adequate support. Courses focused on child development, counseling skills, and trauma-informed pedagogy would significantly improve both teacher confidence and retention. It would also be beneficial if subject-area experts (such as the counseling or clinical psychology departments of the higher education institution) taught these courses.

    Of note, we are not suggesting that teachers become counselors. School counselors, social workers, psychologists, and psychometrists play essential and irreplaceable roles. However, teachers are the first adults to observe subtle shifts in their students’ behaviors or emotional well-being. Oftentimes, traditional behavior management techniques and strategies can make matters worse in situations where trauma is the root cause of the behavior. When teachers are trained in the fundamentals of trauma-informed practice and creating emotionally safe learning environments, they can respond skillfully. They can collaborate with or refer students to clinical mental-health professionals for more intensive support.

    Teacher preparation programs must evolve to reflect the emotional realities of today’s classrooms. Embedding several clinically grounded courses in counseling, psychology, and trauma-informed teaching (taught by certified and/or practicing mental-health professionals) would transform the way novice educators understand and support their students. This would also allow for more studies and research to take place on the effectiveness of various psychologically saturated teaching practices, accounting for the ever-changing psychosocial atmosphere. Students deserve teachers who can see beyond behaviors and understand the rationale beneath it. Being aware of behavior management techniques (which is often pretty minimal as teacher-prep programs stand now) is quite different than understanding behaviors. Teachers deserve to be equipped with both academic and emotional tools to help every learner thrive.

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  • Supreme Court weighs state restrictions on transgender student athletes

    Supreme Court weighs state restrictions on transgender student athletes

    The U.S. Supreme Court heard back-to-back oral arguments Tuesday over two cases that could determine whether transgender women and girls can play on sports teams aligning with their gender identity. 

    The two lawsuits center on two states, Idaho and West Virginia, that have banned transgender women and girls from such teams. Idaho was the first state to implement such a restriction in 2020, and 26 other states have since passed similar laws. 

    The student in each lawsuit alleges that their state’s restriction violates their 14th Amendment guarantee to equal protection under the law. One of them also contends that the restriction violates Title IX, the sweeping federal law banning sex-based discrimination in federally funded colleges and K-12 schools. 

    Conservative politicians have championed these policies, including President Donald Trump. 

    Early in his second term, Trump signed an executive order that threatened to pull federal funding from and open investigations into colleges and K-12 schools that allow transgender women and girls to play on sports teams aligning with their identities.

    Comments of the Supreme Court’s conservative majority on Tuesday and their past rulings suggest that those justices may be reluctant to strike down state laws restricting transgender students’ participation in college and K-12 sports. 

    Last year, the conservative majority upheld a Tennessee law barring transgender teenagers in the state from accessing puberty blockers and hormone treatments. And Brett Kavanaugh, one of the conservative justices, voiced concerns Tuesday about allowing transgender women and girls to play on the same teams as their cisgender peers. 

    “One of the great successes in America for the last 50 years has been the growth of women and girls sports,” Kavanaugh said. 

    He added that “a variety of groups” have argued that allowing transgender women and girls to participate on such teams will reverse that success. “For the individual girl who does not make the team, or doesn’t get on the stand for the medal, or doesn’t make all-league, there’s a harm there,” Kavanaugh said. “We can’t sweep that aside.” 

    Lawyers defending the state bans made similar comments. In defense of West Virginia’s law, state Solicitor General Michael Williams argued that “biological sex matters in athletics in ways both obvious and undeniable.” 

    Allowing students to participate on teams aligning with their gender identity turns Title IX into a law “that actually denies those opportunities for girls,” Williams said. 

    Meanwhile, lawyers for the two transgender students suing over the state policies argue that the bans deny them their constitutional rights. 

    Joshua Block, a lawyer with the American Civil Liberties Union representing the student contesting the West Virginia law, argued that the 14th Amendment’s equal protection clause and Title IX are meant to “protect everyone.” 

    In that case, West Virginia v. B.P.J., Becky Pepper-Jackson, now a high school student, and her mother sued the state in 2021 over its ban on transgender girls participating in girls’ sports. 

    Pepper-Jackson has identified as a girl since 3rd grade and takes puberty blockers. She won a narrow district court injunction in July 2021 that blocked West Virginia from applying the law to her, though the judge ended up ruling in favor of the state. The 4th U.S. Circuit Court of Appeals issued a ruling in 2023 allowing her to participate in girls’ sports again.  

    Block argued that if there are no “physiological differences” between Pepper-Jackson and other girls, there is no reason to exclude her from girls’ sports teams. 

    “West Virginia’s law treats BPJ differently from other girls on the basis of sex, and it treats her worse in a way that harms her,” Block said. 

    In the other case, Little v. Hecox, Boise State University student Lindsay Hecox, a transgender woman, sued the state of Idaho in 2020 over its statute, arguing that it violated her constitutional rights by discriminating against transgender women. 

    Hecox, who receives hormone therapy to suppress testosterone and increase estrogen, scored a victory when a federal judge blocked the law in 2020. Afterward, she tried out for Boise State’s NCAA track and cross-country teams but wasn’t fast enough to make them, so she joined the university’s club soccer and running instead. 

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  • UNC’s App Redesign Drives Student Engagement

    UNC’s App Redesign Drives Student Engagement

    What was once an underused mobile app at the University of North Carolina at Chapel Hill has been rebuilt to serve as a central hub for student information and services.

    The app, Hello Heels, was relaunched during first-year orientation last fall after undergoing a redesign following input from students through advisory boards, focus groups and surveys.

    Since the relaunch, the app now draws about 90,000 page views per week from roughly 37,000 users—up from 10,000 page views and 6,000 users before the redesign.

    Elizabeth Poindexter, executive director of communications and special projects in UNC’s Office of Student Affairs, said students rely on the app for “real-time” updates on everything from bus tracking to dining hall offerings.

    “Nothing thrills me more than running to the dining hall to grab my own lunch and seeing a student using the app or talking to their friends about it,” said Poindexter.

    She added that student feedback has allowed the app to become a multifaceted “dynamic space,” featuring modules on career services and health and wellness and an up-to-date events calendar.

    Poindexter also said the redesigned app has proven cost-effective, saving more than $40,000 in new student and family programs by eliminating the need for duplicative services. Instead of costly printed materials, the app provides real-time agenda updates and announcements.

    “The more people hear about that cost savings, the more interested in and engaged with the app they become,” said Poindexter.

    The approach: Poindexter said student input came from a diverse group, including undergraduates and graduate, transfer and international students.

    “We really had a good spread of students who are representative of the student body at large, and they had some incredible recommendations,” said Poindexter, including suggestions to “overhaul” and “refresh” the health and wellness and career services modules.

    She added that other features, such as real-time updates on recreation center occupancy, dining hall hours and integration with academic tools like Canvas, also arose directly from student feedback.

    The app includes an opt-in messaging feature that allows campus offices to send targeted updates to students who choose to receive them. Poindexter said the most popular channels come from the financial well-being center and the mental health and wellness center.

    The financial well-being center sends weekly money tips and appointment reminders, while the mental health and wellness center shares well-being messages during high-stress periods like finals, which she said students respond positively to.

    The app also gathers in-app survey responses. Of roughly 250 respondents, 98 percent said they plan to continue using Hello Heels.

    “That is why it’s been so successful,” Poindexter said. “We have student voices integrated every step of the way.”

    What’s next: Poindexter said part of the redesign involved partnering with UNC’s business school to ensure the app’s long-term sustainability and continued improvement.

    “It’s been really wonderful to see that we can have this universitywide impact and improve the student experience in how we communicate with them,” she said.

    Poindexter recommended that higher education leaders take a close look at their own media, from mobile apps to online newsletters, and use student feedback to make sure those tools are actually engaging and informing their target audience.

    “Our best advocates are our students, and they have really useful insights decision-makers should consider,” she said.

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  • Student renters deserve more support

    Student renters deserve more support

    Author:
    Graham Hayward

    Published:

    Join HEPI for a webinar on Thursday 29 January from 1.30pm to 2.30pm examining the findings of Student Working Lives (HEPI Report 195), a landmark study on how paid work is reshaping the student experience in UK higher education amid rising living costs and inadequate maintenance support. View our speakers and sign up here.

    This blog was kindly authored by Graham Hayward, Managing Director, Housing Hand.

    Much support is (quite rightly) given to young people in relation to choosing the right course at the right university. They are supported with reams of information on how to settle in at university, how to study independently, where to turn for advice on their course and how to develop essential life skills such as self-care and self-sufficiency. Universities also do much to support young people as they get used to living in halls during their first year. However, those who look to the wider private rented sector for accommodation in their second year often feel quite overwhelmed by the experience, finding a sudden dearth of information, not just from universities, but from the entire rental housing sector.

    Diving into the details

    Housing Hand surveyed over 1,700 private renters in early 2025, including 932 student renters. A staggering 76% of those student renters reported negative feelings about finding their first property. 24% felt overwhelmed, 20% uncertain, 19% anxious, 8% scared and 5% out of their depth. Concerns ranged from an inability to find a suitable or affordable property to not being accepted by the landlord if they did manage to find one. Just 6% reported feeling excited about finding their first property, and 6% happy.

    Going away to university can have a hugely positive impact on young people as they grow their independence, acquire essential life skills and develop a plentiful social life, as well as further their education. However, while universities provide a range of support for young people, they can’t (and shouldn’t) be expected to do it all. Our research suggests that the information provided to young people currently, by both the education and housing sectors, isn’t hitting the mark in terms of preparing students for renting.

    Students told us they typically get information on how to manage housing-related finances from family (37%), websites (29%), friends (15%) and social media (9%). 82% of the renters we surveyed wished there had been more financial education in school.

    Students feel the strain

    Finding suitable accommodation for university, as well as the pressure of being accepted by the landlord is, in the words of one student survey respondent, “exhausting”. It’s a challenge that many students face as they approach their second year of study – a far cry from the protection that living in university halls affords during their first year typically. It signals that there is much more that partnerships across the higher education and rental sectors could do to prepare young people for the experience of finding a first home.

    Doing so would not only support them to enjoy the process more, due to their increased confidence, but could also reduce the potential for student renters to make costly mistakes. Our research found that only 30% of student renters knew about deposit-less rental schemes, while just 47% knew about deposit protection schemes. We also found that 38% of students didn’t know what a guarantor was at the point they were asked to provide one.

    Students’ lack of rental sector experience puts them at a disadvantage compared to other renters and can result in them feeling overwhelmed. It is exacerbated by the fact that many of their parents also lack recent knowledge or experience of today’s rental market. This makes the process of finding a rental home stressful and can result in some student renters missing out on the property they want.

    Solving students’ rental stresses

    The passing of the Renters’ Rights Act, which marks the biggest shakeup to the rental sector in a generation, presents the ideal opportunity to address students’ knowledge gap. With both renters and accommodation providers needing to understand the changes that the Act is introducing, there is an opportunity to communicate clearly and effectively.

    The rental sector has the chance to work with educational establishments to help achieve this, ensuring the newest generation of renters has all the knowledge needed to move ahead with confidence. Preparing young people to rent a home shouldn’t be yet another burden for universities to carry; instead, the rental and education sectors must work in partnership to ensure they provide information in an easily digestible format to help empower young people from the very outset of their rental journey. Together, we have an opportunity to educate and empower, delivering a game-changing experience for young renters.

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