Tag: Success

  • Building Connections and Shaping Futures by Fostering Cohort Success – Faculty Focus

    Building Connections and Shaping Futures by Fostering Cohort Success – Faculty Focus

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  • Building Connections and Shaping Futures by Fostering Cohort Success – Faculty Focus

    Building Connections and Shaping Futures by Fostering Cohort Success – Faculty Focus

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  • Redefining Student Success in Higher Education

    Redefining Student Success in Higher Education

    The old scorecard for student success in higher education was simple: graduate on time with good grades. But in 2025, that definition feels as outdated as a flip phone.

    Today’s colleges and universities are wrestling with a more complex question: What does student success mean in an era where traditional 18-year-old first-year students are no longer the norm and when career paths look more like jungle gyms than ladders?

    In the 2025 Effective Practices for Student Success, Retention, and Completion study, RNL asked student success and retention professionals to define student success in their own words.

    Their answers reflect how profoundly higher education has evolved and tell a fascinating story about how institutions adapt their missions, metrics, and support systems to serve an increasingly diverse student population.

    Gone are the one-size-fits-all definitions of decades past, replaced by nuanced frameworks that acknowledge the complexity of modern student journeys. All institutions, regardless of their type, flavor the conversation. Private institutions emphasize personal growth and character development. Public universities tend to speak the language of data and systems, focusing on measurable outcomes. Two-year institutions? They’re the ultimate pragmatists, defining success through real-world impact – whether landing a job or successfully transferring to a four-year program.

    But here’s what’s interesting: beneath these surface differences, five core themes kept showing up:

    The completion conversation has changed

    Gone are the days when graduation rates were the only metric that mattered. Yes, completion still counts—but institutions are getting more nuanced about what that means.

    A community college student who completes a certification and lands a better job might be just as successful as one who transfers to a four-year university. Private institutions look at how graduation connects to personal transformation, while the public tracks how different pathways to graduation affect long-term outcomes.

    Consider these representative definitions:

    • Private: “Student retention, graduation, and subsequent placement with a transformative experience.”
    • Public: “Students who successfully persist through their progression points in a timely manner”
    • Two-year: “Curriculum completion rates evaluated along three separate avenues: graduation rates, credit accumulation, and persistence”

    Holistic development takes center stage

    Universities finally acknowledge what employers have said for years: technical skills alone don’t cut it. Success increasingly means developing the whole person—emotional intelligence, adaptability, cultural competence, and even that buzzword-worthy quality: resilience.

    Consider these representative definitions:

    • Private: “Our university defines student success as thriving in various aspects of life, including engaged learning, academic determination, positive perspective, social connectedness, and diverse citizenship”
    • Public: “Students being successful in all aspects of their well-being – academically, socially, emotionally, financially”
    • Two-year: “Achievement of academic, personal, and professional goals by students”

    Career outcomes matter more than ever

    With student debt in the spotlight and ROI under scrutiny, institutions are paying closer attention to what happens after graduation. But it’s not just about salary data anymore. Schools look at career satisfaction, professional growth, and how well graduates adapt to changing industry demands.

    Their definitions reflect this priority:

    • Private: “Students complete their degree program and become gainfully employed in a field related to their degree”
    • Public: “End up with a career path that is rewarding and supports the desired lifestyle of the student”
    • Two-year: “Either secure employment and/or transfer to a four-year institution”

    Student goals drive the definition

    The most significant shift is recognizing that each student’s success looks different. A single parent completing their degree part-time while working full-time might have very different metrics for success than a traditional full-time student. Institutions are learning to flex their support systems accordingly.

    As these institutions expressed:

    • Private: “Student success is defined differently for each student and their identified goals”
    • Public: “Student success is different for each student – for some, it may be passing a test or a course, and for others, it is completing their degree”
    • Two-year: “That the student achieves their goals (i.e., transfer to 4-yr, enter the job market, expand skills)”

    Reimagining support systems

    The most thoughtful definitions of success in the world mean nothing without the infrastructure to support them. Schools are rethinking everything from academic advising to mental health services, creating more integrated and accessible support networks.

    The most thoughtful success definitions emphasize the institution’s role in providing support:

    • Private: “Giving students the support they need to achieve their goals while identifying and helping them overcome barriers to persistence”
    • Public: “Creating environments and opportunities that contribute to retention while providing academic and social services”
    • Two-year: “We define student success as helping students clarify, define, and reach their educational and career goals”

    The road ahead

    Measuring success becomes more complex when you are tracking personal growth alongside GPA. Resource allocation gets trickier when success means different things to different students.

    But here’s the exciting part: this new way of thinking about success might help more students succeed. When we expand our definition of success, we create more paths to achievement. We acknowledge that the 22-year-old who graduates in four years with a 4.0 GPA isn’t the only success story worth telling.

    The institutions that will thrive in this new landscape can balance accountability with flexibility and standardization with personalization. They are building systems that can adapt to changing student needs while delivering measurable results.

    What this means for higher education’s future

    The shift in defining student success reflects a broader evolution in higher education. We are moving away from a one-size-fits-all model toward something more dynamic and responsive. This isn’t just about keeping up with changing times – it’s about creating an educational system that serves today’s students.

    For institutional leaders, the message is clear: your definition of student success shapes everything from strategic planning to daily operations. It’s worth taking the time to get it right.

    For students and families, these changes mean more options, support, and responsibility to define what success means for them. And for society at large? We might finally be moving toward a higher education system that measures what truly matters—not just what’s easy to measure.

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  • What if students were the architects of their own success?

    What if students were the architects of their own success?

    What if the best student support service universities could offer haven’t been designed yet – all because the right students weren’t in the room?

    It’s an unsettling thought, especially for those of us who have worked within the sector with hopes of improving student wellbeing, success, and engagement.

    But it’s a question I kept circling back to during my own Master’s dissertation – on how higher education leaders can empower student success through student support services.

    Despite evidence of dedicated and passionate staff, adequate funding, and strategic frameworks, students still reported gaps – not just in service delivery, but in how those services are conceived.

    The issue isn’t just operational, it’s philosophical.

    Going from “we provide” to “we build together”

    Higher education has made important strides in expanding student services – from wellbeing hubs and learning support, to financial aid and disability access. But often, these services are still created for students, rather than with them.

    Student feedback is collected after implementation, student leaders are invited to steering groups halfway through, and students are asked for “input” on final drafts rather than on the first blank page.

    But that’s not co-creation – it’s consultation with extra steps.

    When we move beyond ticking the “student voice” box and start sharing power, from the ideation stage to ongoing evaluation, something transformative happens – services become relevant, not just available.

    Across the Irish and UK sectors, we talk a good game about partnership. But authentic representation often struggles against institutional muscle memory – senior committees with unclear roles for student reps, siloed support departments, and legacy systems where “that’s just how it’s always been done.”

    And yet, higher education institutions that embed structured co-creation into their DNA show what’s possible.

    At the University of Helsinki, students sit on nearly every working group — not just tokenistically, but as equal contributors in shaping the academic experience. In the Netherlands, the concept of the “student assessor” has placed students at the heart of university governance.

    In Australia, institutions have embedded co-design into their equity and access strategies, involving students from underrepresented backgrounds in shaping services intended for them. Closer to home, UCL’s Student ChangeMakers programme enables students to co-lead improvements in pedagogy, assessment, and support services.

    Even in smaller institutions, we see creative approaches – from peer-led mental health initiatives in Scotland to course review panels in Irish colleges where students shape curriculum content and feedback systems in real-time.

    These aren’t add-ons – they’re rewiring the system to trust students as partners, not recipients. And it works.

    Co-design works

    When students co-design support services, they’re more likely to use them, to trust them, and to champion them among peers.

    One of the strongest themes that emerged from my own research was just how often students didn’t engage with services because they weren’t designed with their realities in mind.

    I’ve found mature students balancing work and care responsibilities, students with disabilities navigating inaccessible booking systems, international students who couldn’t find help that reflected their unique needs, and online learners who found support hyper-focused towards traditional campus-based students.

    We don’t need another awareness campaign – we need services designed with lived experience at the core. Co-creation isn’t just about collaboration, it’s about expertise – the kind students bring simply by surviving and succeeding in today’s higher education and societal landscape.

    It’s not a radical thought to think a first-year commuter student might have better insights into timetabling conflicts than a senior manager does.

    If we want student support services to meet the moment, leaders have to ask the hardest question of all – what decisions am I willing to share?

    Because real co-creation means giving away control. Not all of it, not recklessly – but deliberately and structurally. It means students co-chairing steering groups. It means budgets ringfenced for student-led initiatives. It means evaluation that includes student-led metrics of success, not just institutional KPIs.

    And it means recognising that students are not a problem to be solved, but a resource to be repurposed.

    As we continue to navigate one of the worst cost-of-living crises we’ve ever seen, post-pandemic recovery, and mounting mental health concerns, the temptation is to invest in more services, faster solutions, and slicker technology. But what if the most impactful thing we can do is pause – and ask students to build it with us?

    Co-creation isn’t a buzzword. It’s a strategy for relevance, equity, and resilience.

    And if we’re serious about empowering student success, it’s time we stopped building services around students – and started building them with students.

    How might it work – and what could it change?

    Reimagining support means starting with different questions: What if students didn’t have to search for help — what if help found them? What if every staff member saw themselves as part of the support system, not just those with “student services” in their title? What if wellbeing wasn’t its own office, but a value that lived in curriculum design, assessment timelines, and space planning?

    There’s no one model, and that’s the point. At some universities, it might mean tearing down departmental silos and creating shared case management teams. In others, it could mean radically overhauling communication with students — ditching ten disconnected emails for one meaningful touchpoint, co-designed with students for students.

    It could mean integrating student advisory roles across academic faculties/schools, or giving SUs shared governance over support strategy, not just representation on working groups.

    It could even be as bold as adopting a ‘universal design’ approach to all student services — where we build systems for the most marginalised, and in doing so, make them better for everyone.

    The change isn’t just structural — it’s cultural, philosophical. When students see that their experience and input drives institutional decisions, not just fills out end-of-semester surveys, something shifts. Trust deepens. Engagement rises. The story students tell about their university begins to change — from “I had to figure it all out” to “they built this with us in mind.”

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  • USF Reimagines Academic Supports for Student Success

    USF Reimagines Academic Supports for Student Success

    Colleges and universities are home to an array of resources to help students thrive and succeed, but many students don’t know about them. Just over half (56 percent) of college students say they’re aware of tutoring and academic supports on campus, compared to 94 percent of college employees who say their campus offers the resources.

    At the University of South Florida, the Academic Success Center is a central office in the library that houses tutoring, the writing lab, peer mentoring and supplemental instruction, among other academic support offerings for undergraduates.

    Zoraya Betancourt became director of the center in 2020 during a challenging time, she said—in part because the center had to reintroduce itself to incoming students who had never been on campus and those who had their college experience disrupted by COVID-19.

    National data shows that students at large public institutions are spending less time studying outside of class now compared to during the 2018–19 academic year, and they are less likely to participate in a study group with their peers.

    “For me, it was like, OK, we are going to have to be very different. We can’t go back to who we were,” Betancourt said.

    Spurred by student data and feedback, Betancourt and her team led a remodel of the center to be more responsive to student needs and meet them where they are.

    Data-based decisions: To start, Betancourt partnered with Steve Johnson, a data scientist on the university’s Predictive Analytics Research for Student Success team, to build a dashboard of student data.

    “For many years the only data we had was how many students come and use the services how many times,” as well as some student identification data, Betancourt said. “I always thought we need more than that—we need to know more than that.”

    Now, Betancourt has access to student majors, colleges and the types of services they utilize to identify high-demand subjects and create responsive learning support schedules. The dashboard also connects the way services are tied to student retention and outcome goals.

    In addition to automating some work, the dashboard allows staff to engage students more directly. Each week, the system generates a report of new visitors to the center, which staff use to reach out and personally welcome students to the center and its services.

    A care-centered model: One trend that became clear in student interactions was the prevalence of stress in the student experience, Betancourt said. “Our tutors are coming to us and saying, ‘I have a student … and I don’t know how to help them.’”

    In response, the office adopted a care model for referrals that quickly connects support staff with other departments, reducing opportunities for students to fall through the cracks.

    “Within this referral system, we can go in and see if a student who is using our services says, ‘I really need to change my major and I don’t know what to do, I’m really stressing out over it,’” Betancourt said. “We’re able to go into the system and refer them directly to an adviser.”

    Larry Billue Jr. serves as the Academic Success Center point person for care management, guiding students to counseling support, financial aid, basic needs support and academic advisers or just sitting with the student to discuss how they’re feeling.

    Increased peer engagement: Another new feature of the ACS was supplemental instruction. While the academic intervention has been around for decades, it was new to the university and created opportunities for increased collaboration between staff and faculty to promote academic success, as well as create jobs for student employees.

    “That became more evident because we were hearing from students, ‘I need more than just tutoring. I like working with my peers,’” Betancourt said.

    At USF, supplemental instruction is called PASS, short for peer-assisted study sessions. The ACS is tracking student participation in PASS to gauge use.

    Students can also sign up to receive remote tutoring in select courses through the PORTAL (peer online resources for tutoring and learning), to supplement in-person opportunities when the office may be closed.

    The impact: Over the past year, the center has seen a 75 percent year-over-year increase in student use.

    Having a care team member on board has also been successful; Billue Jr. can physically walk a student across campus to the relevant office and make introductions as needed.

    “It’s been well received by students; they take him up on the offer and they’ll walk with him,” Betancourt said.

    The center has also expanded training for academic peer mentors to address not only study strategies and effective learning practices, but also how to make referrals to other offices.

    The biggest lesson Betancourt has learned: There are a range of opportunities to engage students and connect with them, understanding those opportunities just requires a deeper look at what students need.

    “We serve to engage students on campus, to engage students with each other, to engage students with faculty and with staff, and it’s looking at that a little bit closer to improve our services and how we can build on that,” Betancourt said.

    Do you have an academic intervention that might help others improve student success? Tell us about it.

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  • How Colleges Can Increase Transfer Student Success

    How Colleges Can Increase Transfer Student Success

    Upward transfer from a community college to a four-year bachelor’s degree–granting institution is a complicated process that leaves many students behind—particularly those from historically underrepresented backgrounds.

    Last month, the Community College Research Center at Columbia University’s Teachers College and the Aspen Institute College Excellence Program published the second edition of the Transfer Playbook, a guidebook for colleges and universities seeking to eliminate barriers to transfer and increase the number of students who start at a community college and complete a bachelor’s degree.

    The report details how colleges and universities can implement three evidence-based strategies that improve transfer and includes examples of institutions that are successful in this work.

    By the numbers: Previous surveys have shown that a majority (80 percent) of community college students aspire to a bachelor’s degree, but only 16 percent earn a bachelor’s degree within six years of starting college.

    Transfer rates are even lower for some student groups, including those from low-income backgrounds, adult learners and Black and Hispanic students, according to the report.

    With the cost of higher education climbing, many students consider community college an affordable route to a postsecondary credential. However, little progress has been made over the past decade in increasing transfer rates from two-year to four-year institutions, according to the report’s authors.

    “Transfer and bachelor’s attainment rates for students who start in community colleges have remained virtually unchanged since we started tracking transfer in 2015,” they write.

    The playbook identifies colleges and universities that have achieved better outcomes for various groups using some of the recommended practices. None of the institutions or partnerships exhibited all the practices. “However, we hypothesize that by combining the exemplars’ efforts into a comprehensive, idealized framework, higher education leaders and practitioners can adapt it to meet their students’ needs and achieve strong outcomes for all—and at scale,” the report says.

    Put into practice: Researchers identified a few consistent themes that set innovative institutions apart, which include:

    • Leveraging proximity. Research shows students are more likely to enroll in college based on proximity, so creating local pathways between community colleges and four-year universities can support students who want to stay in the region.
    • Providing empathy in high-stakes decisions. Missteps in course, major or transfer destination selection can have financial and opportunity costs for a student, which can impede their attainment or push them to stop out entirely. Effective colleges offer personalized support through staff or create tools that provide guidance in a timely manner.
    • Establishing universal systems and initiatives. Some programs provide strong outcomes for historically underrepresented groups but are not large enough to reach students at scale. Exemplars instead use these programs as pilots to test effective measures and then scale them.
    • Achieving support from leaders. Grassroots efforts can help move the needle, but recognition, elevation and investment by senior leadership allow work to scale in sustained ways, regardless of staffing turnover.

    According to the report, the most effective strategies for creating sustainable transfer student success at scale are:

    • Prioritizing transfer at the executive level. A key driver in systemwide change was community college and four-year presidents who understand the central role of transfer student success in their respective institutional missions and business goals. This top-down approach allows for allocation of resources, division mobilization and partnerships across colleges, which often benefit the local community and workforce. This also allows for end-to-end redesign of the transfer student experience, and establishment of systems and processes.
    • Aligning programs and pathways. Colleges that create and regularly update term-by-term, four-year maps for each degree program can promote learning and ensure students are making significant progress toward a bachelor’s degree, such as completing college-level math and English and major-related courses. These maps should also prioritize accessibility and flexibility, understanding that student needs and priorities may shift and the way they complete courses may change. Some students may need exploratory curricula to help them identify their educational and career goals, so embedding this instruction early is also paramount.
    • Tailoring advising and nonacademic supports. “Research indicates that about half of the community college students nationally who intend to transfer do not access transfer services,” the report says. Instead, institutions should put in place inevitable advising, engaging transfer students before, during and after their transition to a university. Advisers should receive professional development and training that centers the student experience and equips them to engage with individual students and their respective circumstances. Once students land at their four-year institution, creating systems and supports that uplift the transfer experience and inspire feelings of belonging is also critical.

    Researchers call out a variety of campuses for their work, including George Mason University and Northern Virginia Community College’s ADVANCE program, Tallahassee State College’s transfer pathway work, and Arizona Western College and North Arizona University’s strategy to increase bachelor’s attainment in their two-county region.

    Seeking stories from campus leaders, faculty members and staff for our Student Success focus. Share here.

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  • Tackling accent bias in Higher Education could improve students’ success, sense of belonging, and wellbeing

    Tackling accent bias in Higher Education could improve students’ success, sense of belonging, and wellbeing

    Accent Bias in Higher Education

    UK Higher Education Institutions (HEIs) have a diverse population, encompassing students and staff from numerous linguistic backgrounds. Yet this linguistic diversity is often overlooked in university strategies, discourse, and practices, and students report experiencing accent-based stigmatisation. Worryingly, 30% of university students report having their accent mocked at university and 33% are concerned about their accent affecting their future success.

    Accent bias can have profound negative consequences throughout an individual’s life, affecting their school experience, job opportunities, work performance evaluations, and access to housing. These biases arise because accents trigger stereotypes about the social class, ethnicity, region, nationality, gender (and more) of the speakers. Such stereotypes can lead us to perceive certain speakers as more or less intelligent, competent, or fluent.

    In line with the Government’s mission to “Break Down Barriers to Opportunity”, addressing the negative consequences of accent bias in Higher Education (HE) is essential to ensure equal opportunities for young people to thrive at university and “follow the pathway that is right for them”.

    But what is the hidden impact of accent bias across UK HE? How does it influence students’ academic life, belonging and wellbeing?

    The Hidden Impact

    In our current research (Tomé Lourido & Snell, under review), we conducted an accent bias survey with over 600 students at a Russell Group University in the North of England. It showed that a significant number of students experience accent-based disadvantages that have a lasting negative impact on their academic life. Negative experiences were most frequently reported by students from the North of England, especially from working-class backgrounds, and students who did not grow up speaking English, especially from minoritised ethnic backgrounds. These include:

    • Being marked as different or inferior through negative evaluation, miscategorisation and frequent microaggressions, such as having their accent mimicked, mocked and commented on.
    • Facing barriers to academic engagement and success. Students from these groups report feeling that their contributions in academic settings are not valued because of their accent, which makes them reluctant to participate in class. Some feel pressured to change their accent, adding an additional cognitive burden to in-class participation. These students are disadvantaged because they miss opportunities to develop and refine their thinking through dialogue with others.
    • Impacts on wellbeing and career aspirations: Due to negative past experiences, some students internalise negative perceptions of their accent, affecting their confidence and wellbeing, and making them reluctant to take up new opportunities or follow certain career paths. This can have a knock-on effect on their mental health.   

    The accent-based disadvantages reported by students are not simply representative of wider societal prejudices; for many, the university context was unique in highlighting and amplifying these prejudices. Students also recognised that accent bias intersects with other forms of discrimination – class, race, ethnicity, gender, sexuality and disability – in complex ways.  Thus, we argue that HEIs should turn an analytic lens on themselves and take action to tackle accent bias and related inequities.

    From Awareness to Action: A Collaborative Approach

    There is work to be done for all of us in HEIs to embrace a true multilingual and multicultural ethos and challenge the idea that there is an idealised type of university student. We must “de-normalise” the microaggressions against students with accents perceived as “regional” or “foreign” and ensure that students from all backgrounds are able to participate in the classroom without feeling out of place. We propose four areas of interdisciplinary and collaborative work across the organisation:

    1. Raise awareness of accent bias and its negative consequences in collaboration with students and student unions. Create a communications campaign, provide targeted student and staff training, engage with career offices and employers.
    2. Tackle accent-based inequities by adopting a good practice statement about linguistic diversity and incorporating action into Equity, Diversity and Inclusion (EDI) policy and practice. Include content on linguistic diversity and discrimination in relevant university policies (e.g. mutual respect), strategies, student communications, and training (e.g. induction).
    3. Create a safe report and support route within existing systems for linguistic discrimination, bullying and harassment. Train staff supporting students, including personal tutors, on accent bias and its impact on academic life.
    4. Evaluate the effect of accent bias on students’ success, belonging and wellbeing. Track linguistic diversity. Assess the success of initiatives. 

    In addition to our own work, recent projects highlight the need for HEIs worldwide to address linguistic discrimination and its role in perpetuating existing inequalities. Initiatives led by Walt Wolfram (NC State University, US), John Hellerman and collaborators (Portland State University, US), and Christian Ilbury and Grace Mai Clark (University of Edinburgh, UK) have implemented cross-campus programs within their institutions. However, to effect sector-wide change, many more HEIs need to get involved.

    A Call for HEI Senior Leaders to Lead the Change

    Accent bias remains a largely unaddressed issue in large organisations. HEIs can play a pivotal role in leading a much-awaited societal change.

    Addressing accent bias in Higher Education is about breaking down barriers to opportunity and creating an environment in which all students, regardless of their background, can succeed in their studies, secure jobs, and contribute positively to society. By doing so, HEIs will support the employability of their students, a key metric for prospective students when selecting a university, and contribute to economic growth and social mobility.

    We encourage senior leaders to take proactive steps to tackle the negative consequences of accent bias and foster a more inclusive and equitable Higher Education system where students from all linguistic backgrounds can thrive.

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  • Student Success Podcast: Navigating Students’ Digital Addictions

    Student Success Podcast: Navigating Students’ Digital Addictions

    This season of Voices of Student Success, “Preparing Gen Z for Unknown Futures,” addresses challenges in readying young people for the next chapter of their lives in the face of large-scale global changes. The latest episode addresses how digitization has made it easier for young people to engage in unhealthy habits, including substance abuse, pathological gambling or social media addiction, compared to past generations. 

    Host Ashley Mowreader speaks with Amaura Kemmerer, director of clinical affairs for Uwill, to discuss the role of preventive health measures and how existing research can provide a road map for addressing new challenges. 

    Listen to the episode here and learn more about The Key here.

    Read a transcript of the podcast here.

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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