Tag: Success

  • Math can be a path to success after prison

    Math can be a path to success after prison

    Hancy Maxis spent 17 years incarcerated in New York prisons. He knew that he needed to have a plan for when he got out.

    “Once I am back in New York City, once I am back in the economy, how will I be marketable?” he said. “For me, math was that pathway.”

    In 2015, Maxis completed a bachelor’s degree in math through the Bard Prison Initiative, an accredited college-in-prison program. He wrote his senior project about how to use game theory to advance health care equity, after observing the disjointed care his mom received when she was diagnosed with breast cancer. (She’s now recovered.)

    When he was released in 2018, Maxis immediately applied for a master’s program at Columbia University’s Mailman School of Public Health. He graduated and now works as the assistant director of operations at Montefiore Medical Center in the Bronx. He helped guide the hospital’s response to Covid.

    Maxis is one of many people I’ve spoken to in recent years while reporting on the role that learning math can play in the lives of those who are incarcerated. Math literacy often contributes to economic success: A 2021 study of more than 5,500 adults found that participants made $4,062 more per year for each correct answer on an eight-question math test.

    While there don’t appear to be any studies specifically on the effect of math education for people in prison, a pile of research shows that prison education programs lower recidivism rates among participants and increase their chances of employment after they’re released.

    Hancy Maxis spent 17 years incarcerated in New York prisons. He now works as the assistant director of operations at Montefiore Medical Center in the Bronx. Credit: Yunuen Bonaparte for The Hechinger Report

    Plus, math — and education in general — can be empowering. A 2022 study found that women in prison education programs reported higher self-esteem, a greater sense of belonging and more hope for the future than women who had never been incarcerated and had not completed post-secondary education.

    Yet many people who enter prison have limited math skills and have had poor relationships with math in school. More than half (52 percent) of those incarcerated in U.S. prisons lack basic numeracy skills, such as the ability to do multiplication with larger numbers, long division or interpret simple graphs, according to the most recent numbers from the National Center for Educational Statistics. The absence of these basic skills is even more pronounced among Black and Hispanic people in prison, who make up more than half of those incarcerated in federal prisons.

    In my reporting, I discovered that there are few programs offering math instruction in prison, and those that do exist typically include few participants. Bard’s highly competitive program, for example, is supported primarily through private donations, and is limited to seven of New York’s 42 prisons. The recent expansion of federal Pell Grants to individuals who are incarcerated presents an opportunity for more people in prison to get these basic skills and better their chances for employment after release.

    Alyssa Knight, executive director of the Freedom Education Project Puget Sound, which she co-founded while incarcerated, said that for years, educational opportunities in prison were created primarily by people who were incarcerated, who wrote to professors and educators to ask if they might send materials or teach inside the prison. But public recognition of the value of prison education, including math, is rising, and the Pell Grant expansion and state-level legislation have made it easier for colleges to set up programs for people serving time. Now, Knight said, “Colleges are seeking prisons.”

    Related: Interested in innovations in higher education? Subscribe to our free biweekly higher education newsletter.

    Jeffrey Abramowitz understands firsthand how math can help someone after prison. After completing a five-year stint in a federal prison, his first post-prison job was teaching math to adults who were preparing to take the GED exam.

    Fast forward nearly a decade, and Abramowitz is now the CEO of The Petey Greene Program, an organization that provides one-on-one tutoring, educational supports and programs in reading, writing and now math, to help people in prison and who have left prison receive the necessary education requirements for a high school diploma, college acceptance or career credentials.

    The average Petey Greene student’s math skills are at a fourth- or fifth-grade level, according to Abramowitz, which is in line with the average for “justice-impacted” learners; the students tend to struggle with basic math such as addition and multiplication.

    “You can’t be successful within most industries without being able to read, write and do basic math,” Abramowitz said. “We’re starting to see more blended programs that help people find a career pathway when they come home — and the center of all this is math and reading.”

    Abramowitz and his team noticed this lack of math skills particularly among students  in vocational training programs, such as carpentry, heating and cooling and commercial driving. To qualify to work in these fields, these students often need to pass a licensing test, requiring math and reading knowledge.

    The nonprofit offers “integrated education training” to help  students learn the relevant math for their professions. For instance, a carpentry teacher will teach students how to use a saw in or near a classroom where a math teacher explains fractions and how they relate to the measurements needed to cut a piece of wood.

    “They may be able to do the task fine, but they can’t pass the test because they don’t know the math,” Abramowitz said.

    Math helped Paul Morton after he left prison, he told me. When he began his 10.5 years in prison, he only could do GED-level math. After coming across an introductory physics book in the third year of his time in prison, he realized he didn’t have the math skills needed for the science described in it.

    He asked his family to send him math textbooks and, over the seven years until his release, taught himself algebra and calculus.

    The recent expansion of federal Pell Grants to individuals who are incarcerated presents an opportunity for more people in prison to get these basic skills and better their chances for employment after release. Credit: Helen H. Richardson/The Denver Post via Getty Images

    “I relentlessly spent six hours on one problem one day,” he said. “I was determined to do it, to get it right.”

    I met Morton through the organization the Prison Mathematics Project, which helped him develop his math knowledge inside prison by connecting him with an outside mathematician. After his release from a New York prison in 2023, he moved to Rochester, New York, and is hoping to take the actuarial exam, which requires a lot of math. He continues to study differential equations on his own.

    Related: It used to be a notoriously violent prison. Now it’s home to a first-of-its-kind higher education program

    The Prison Mathematics Project delivers math materials and programs to people in prison, and connects them with mathematicians as mentors. (It also brings math professors, educators and enthusiasts to meet program participants through “Pi Day” events; I attended one such event in 2023 when I produced a podcast episode about the program, and the organization paid for my travel and accommodations.)

    The organization was started in 2015 by Christopher Havens, who was then incarcerated at Washington State Penitentiary in Walla Walla. Havens’ interest in math puzzles, and then in algebra, calculus and other areas of mathematics, was ignited early in his 25-year- term when a prison volunteer slid some sudoku puzzles under his door.

    “I had noticed all these changes happening inside of me,” Havens told me. “My whole life, I was searching for that beauty through drugs and social acceptance … When I found real beauty [in math], it got me to practice introspection.”

    As he fell in love with math, he started corresponding with mathematicians to help him solve problems, and talking to other men at the prison to get them interested too. He created a network of math resources for people in prisons, which became the Prison Mathematics Project.

    The group’s website says it helps people in prison use math to help with “rebuilding their lives both during and after their incarceration.”

    Related: How Danielle Metz got an education after incarceration

    But Ben Jeffers, its executive director, has noticed that the message doesn’t connect with everyone in prison. Among the 299 Prison Mathematics Project participants on whom the program has data, the majority — 56 percent — are white, he told me, while 25 percent are Black, 10 percent are Hispanic, 2 percent are Asian and 6 percent are another race or identity. Ninety-three percent of project participants are male.

    Yet just 30 percent of the U.S. prison population is white, while 35 percent of those incarcerated are Black, 31 percent are Hispanic and 4 percent are of other races, according to the United State Sentencing Commission. (The racial makeup of the program’s 18 female participants at women’s facilities is much more in line with that of the prison population at large.)

    “[It’s] the same issues that you have like in any classroom in higher education,” said Jeffers, who is finishing his master’s in math in Italy. “At the university level and beyond, every single class is majority white male.”

    He noted that anxiety about math tends to be more acute among women and people of any gender who are Black, Hispanic, or from other underrepresented groups, and may keep them from signing up for the program. 

    Sherry Smith understands that kind of anxiety. She didn’t even want to step foot into a math class. When she arrived at Southern Maine Women’s Reentry Center in December 2021, she was 51, had left high school when she was 16, and had only attended two weeks of a ninth grade math class.

    “I was embarrassed that I had dropped out,” she said. “I hated to disclose that to people.”

    Related: ‘Revolutionary’ housing: How colleges aim to support a growing number of formerly incarcerated students 

    Smith decided to enroll in the prison’s GED program because she could do the classes one-on-one with a friendly and patient teacher. “It was my time,” she said. “Nobody else was listening, I could ask any question I needed.”

    In just five months, Smith completed her GED math class. She said she cried on her last day. Since 2022, she’s been pursuing an associate’s degree in human services — from prison — through a remote program with Washington County Community College.

    In Washington, Prison Mathematics Project founder Havens is finishing his sentence and continuing to study math. (Havens has been granted a clemency hearing and may be released as early as this year.) Since 2020, he has published four academic papers: three in math and one in sociology. He works remotely from prison as a staff research associate in cryptography at the University of California, Los Angeles, and wrote a math textbook about continued fractions.

    Havens is still involved in the Prison Mathematics Project, but handed leadership of the program over to Jeffers in October 2023. Now run from outside the prison, it is easier for the program to bring resources and mentorship to incarcerated students.

    “For 25 years of my life, I can learn something that I wouldn’t have the opportunity to learn in any other circumstances,” Havens said. “So I decided that I would, for the rest of my life, study mathematics.”

    Contact editor Caroline Preston at 212-870-8965 or [email protected].

    This story about math in prison was produced by The Hechinger Report, a nonprofit, independent news organization focused on inequality and innovation in education. Sign up for the Hechinger higher education newsletter.

    The Hechinger Report provides in-depth, fact-based, unbiased reporting on education that is free to all readers. But that doesn’t mean it’s free to produce. Our work keeps educators and the public informed about pressing issues at schools and on campuses throughout the country. We tell the whole story, even when the details are inconvenient. Help us keep doing that.

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  • One-day event creates institutional goals for student success

    One-day event creates institutional goals for student success

    Across higher education, identifying stakeholders who are engaging in similar initiatives or working toward mutual student success goals can be a challenge, and this is true at the institutional level as well.

    In a 2024 survey of student success professionals conducted by Inside Higher Ed and Hanover, over half (59 percent) of respondents said they believe their institution is very or extremely effective at making student success an institutional priority.

    Two administrators at DePaul University in Chicago created a one-day event on campus to unite practitioners and leaders who care about student success to identify common goals and challenges.

    “It’s so necessary … to think about the gathering of individuals, because it really elevates what was most important for us, which is student success being everyone’s job,” says Ashley Williams, director of student success initiatives.

    Gathering together: The inaugural summit took place Dec. 3, 2024, with 350 staff, faculty members and administrators participating. The event featured outside experts, such as Monica Hall-Porter from the University of Texas at Austin as the keynote speaker, and the university president and provost addressed institutional goals for student success and closing achievement gaps.

    The goals for the summit, as outlined by organizers, included defining student success, determining how success is measured, fostering a coordinated culture for student success, charting a road map for enhancing student success and creating awareness of technology, systems and data relevant to student success, as well as sharing of best practices in place at the institution.

    The summit was titled Charting Student Success From Orientation Through Graduation, to reflect the student life cycle and how each practitioner contributes to student success. DePaul, as a Catholic institution, also frames student success through St. Vincent DePaul’s mission.

    Organizers were intentional about selecting individuals from various areas and disciplines across the university to drive creative and diverse conversations, says Michael Roberts, senior assistant dean for student success.

    DePaul’s summit united diverse professionals from a variety of areas and disciplines on campus.

    “I think folks can get … tunnel vision in trying to solve their problems and [trying] to cultivate expertise within their immediate or closest community,” Williams says. “We know there’s a lot of knowledge and strengths that exist across in the institution and in places you may not necessarily [be] thinking about in your day-to-day.”

    Unsiloing the institution and breaking organizational barriers allows for sharing resources, strengths, ideas and innovation through collaboration, Williams says.

    Putting it together: When creating the summit, Roberts and Williams prioritized institutional buy-in and ensuring their work was collaborative and not in competition with the work of others who engaged in student success spaces.

    The organizers engaged with others who were leaders in student success to contribute to planning and guide decision-making to ensure the event could execute goals in the ways they intended, Williams says.

    Partnerships also included identifying internal and external groups that could contribute resources and serve as sponsors to finance and run the event.

    One facet that was important to Roberts was not having the summit be a pep rally to gather enthusiasm, but something that could apply to faculty or staff members’ work directly. “Like, ‘this event is going to matter to me, and I’m going to be able to take something away from this and actually make use of it,’” he says.

    Looking ahead: The inaugural summit had a goal of 50 attendees, so reaching over 300 was a happy surprise, Roberts says. Attendees were a mix of faculty and staff, and feedback was overwhelmingly positive, Williams shares.

    Anecdotally, organizers heard that having a space to discuss topics and be exposed to other work happening across campus was valuable to attendees, as was building community with peers.

    “People felt informed; they walked away enlightened and kind of motivated, inspired to think about how they could lead, how they could pivot some of their work to better fit within a standard model of student success,” Williams says.

    In the future, organizers are looking to implement more programming that allows practitioners to participate in hands-on activities that allow them to engage in work directly.

    What’s being done at your institution to ensure administrators and practitioners in various areas are aware of and using data relevant to student success? Tell us about it.

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  • Chicago Black Student Success Plan Amid Backlash Against Race-Based Initiatives – The 74

    Chicago Black Student Success Plan Amid Backlash Against Race-Based Initiatives – The 74


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    Chicago Public Schools unveiled a five-year plan Thursday to improve the outcomes of the district’s Black students — at a time of unprecedented backlash against efforts to promote diversity, equity, and inclusion in education.

    The release of the Black Student Success Plan, during Black History Month, is part of CPS’s broader five-year strategic plan and aims to address long-standing disparities in graduation, discipline, and other metrics faced by its Black students, who make up roughly a third of the student body.

    The district set out to create the Black Student Success Plan in the fall of 2023, but its quiet posting on Thursday comes as both conservative advocacy groups and the Trump administration are taking aim at race-based initiatives in school districts and on college campuses.

    Late last week, the U.S. Department of Education’s top acting civil rights official warned districts and universities that they could lose federal funding if they don’t scrap all diversity initiatives, even those that use criteria other than race to meet their goals. He cited the 2023 Supreme Court Students for Fair Admissions v. Harvard decision that banned the use of race as a college admissions factor.

    CPS — in a progressive city in a Democratic state — has largely been insulated from standoffs over diversity and inclusion in recent years, when districts in other parts of the country have come under intense scrutiny over how they teach race and how they take it into account in hiring, selective program admissions, and other decisions. Increasingly, though, deep blue cities like Chicago are finding themselves in the crosshairs.

    Last year, a Virginia-based advocacy group challenged a Los Angeles Unified School District initiative aimed at boosting outcomes for its Black students, which CPS said inspired its own plan. At the urging of the Biden administration, Los Angeles made changes to downplay the role of race, causing an outcry from some of its initiative’s supporters.

    Chicago’s plan vows to increase the number of Black teachers, slash suspensions and other discipline for Black students, and embrace more culturally responsive curriculums and professional development to “combat anti-Blackness” — goals some of which could run afoul of the Department of Education’s interpretation of the Students for Fair Admissions decision.

    Still, some district and community leaders in Chicago say CPS’s plan might be better-positioned to withstand challenges than Los Angeles’ initiative — and they said the district must forge ahead with the effort even as it braces for pushback.

    “Now is not the time for anticipatory obedience and preemptive acquiescence,” said Elizabeth Todd-Breland, a University of Illinois Chicago professor of African American history and a former Chicago school board member who served on a working group that helped craft the plan. “This is not the time to shrink but to live out our values.”

    The new plan says Illinois law mandates this work and cites a state statute that requires the Chicago Board of Education to have a Black Student Achievement Committee. That committee has not yet been formed.

    CPS declined Chalkbeat’s interview request and did not answer questions before publication. The district is hosting a celebration at Chicago State University at 3 p.m. Friday to mark the plan’s release.

    Chicago set out to create Black Student Success Plan years ago

    CPS convened a working group made up of 60 district employees, parents, students, and community members that started meeting in December of 2023 to begin creating its Black Student Success Plan.

    The following spring, it hosted nine forums to discuss the plan with residents across the city — what the plan’s supporters describe as one of the district’s most extensive and genuine efforts to get community input.

    The working group in May released a list of recommendations that included stepping up efforts to recruit and retain Black educators, promote restorative justice practices, ensure culturally responsive curriculums that teach Black history, and offer more mental health and other support for Black students through partnerships with community-based organizations.

    The district adopted many of these recommendations in its plan. It sets some concrete five-year goals, including doubling the number of male Black teachers, increasing the number of classrooms where Black history is taught, and decreasing how many Black students get out-of-school suspensions by 40%.

    “The Black Student Success Plan is much more than simply a document,” the plan said. “It represents a firm commitment by the district, a roadmap, and a call to action for Chicago’s educational ecosystem to ensure equitable educational experiences and outcomes for Black students across our district.”

    The effort built on equity work to help “students furthest from opportunity” that started five years ago under former CEO Janice Jackson, said Dominique McKoy, the executive director of the University of Chicago’s To & Through Project. In CPS, by a range of metrics, those students have historically been Black children.

    McKoy, whose work focuses on college access, points out that the district has made major strides in increasing the number of students who go to college. But more students than ever drop out before earning a college degree — an issue that has disproportionately affected Black CPS graduates.

    “There’s evidence and data that we haven’t been meeting the needs of Black students,” he said. “This plan is about responding to the data. Being clear about that is one of the best ways to insulate and defend that process.”

    But McKoy acknowledges that now is a challenging time to kick off the district’s plan.

    “Undoubtedly there will be critics who will think it’s racial preference to help students who need help and will attack the district for doing so,” said Pedro Noguera, the dean of the University of Southern California’s Rossier School of Education.

    Last year’s challenge against a $120 million Los Angeles program aimed at addressing disparities for Black students offers a case study, Noguera notes. Parents Defending Education, which opposes school district diversity and inclusion programs, filed a complaint with the Department of Education’s Office for Civil Rights. The group has also challenged programs to recruit more Black male teachers and form affinity student groups based on race in other districts.

    Ultimately, Los Angeles overhauled the program to steer additional staffing and other resources to entire schools serving high-needs students, rather than more narrowly to Black students. The Los Angeles Times reported that to some critics, those changes watered down the program, which was beginning to show some early results. But Noguera says he feels the program is still helping Black students.

    However, it is clear that the Trump administration plans to go much further in interpreting the Students for Fair Admissions decision and seeking to root out DEI initiatives. In a “Dear Colleague” letter to school leaders Friday, Craig Trainor, acting assistant secretary for civil rights in the Education Department, said efforts to diversify the teaching force or the student bodies of selective enrollment programs could trigger investigations and the loss of federal funding. About 20% of CPS’s operating revenue comes from the federal government.

    “The Department will no longer tolerate the overt and covert racial discrimination that has become widespread in this Nation’s educational institutions,” Trainor wrote. “The law is clear: treating students differently on the basis of race to achieve nebulous goals such as diversity, racial balancing, social justice, or equity is illegal under controlling Supreme Court precedent.”

    ‘Get the help to the kids who need it’

    Chicago, like Los Angeles, might consider a focus on schools — chosen based on metrics such as graduation rates, test scores and others — where the plan would help Black students and their peers, Noguera said. Maybe it doesn’t even have to refer to Black students in its name, he said.

    “The main thing is to get the help to the kids who need it,” he said. But, he added, “In this environment, who knows what’s challenge-proof.”

    He said what helped in Los Angeles was deep community engagement that lent that district’s initiative credibility and good will; the changes that the district made in response to the legal challenge did not erode those.

    Darlene O’Banner, a CPS great-grandmother who served on the working group, said CPS got the community engagement piece right. She thinks the plan will offer a detailed roadmap for improving Black students’ achievement and experience.

    “I am not going to think of the unknowns and what’s going on in the world,” O’Banner said. “We’re just going to hope for the best. We can’t put the plan on hold for four years.”

    The working group issued its recommendation in early fall and stopped meeting following the September resignation of all school board members, who stepped down amid pressure from the mayor’s office to fire CPS CEO Pedro Martinez over budget disagreements.

    Valerie Leonard, a longtime community advocate who also served on the working group, said during the community meetings for the Black Student Success Plan last year, there was no discussion of possible legal pushback to the plan.

    “Illinois is a liberal state,” she said. “It never really occurred to us a year ago that this plan would be in danger.”

    But more recently, as she heard Trump assail DEI initiatives, Leonard said she wondered if the plan would survive.

    Leonard pushed Illinois lawmakers last year to mandate the Board of Education appoint a Black Student Achievement Committee as part of the state law that cleared the way for an elected school board in Chicago. The district’s plan invokes that committee though it hasn’t been formed yet. The board formed a more generic student success committee earlier this month.

    “We believe that the problem with Black children in public schools is so dire that it needs to be elevated to its own committee,” she said. “When our children get lumped into something that’s for all, they inevitably fall between the cracks.”

    McKoy at the University of Chicago said he feels “cautious optimism” and hopes the city and state rally around CPS as it pushes to improve outcomes for Black students.

    “The plan itself isn’t going to do the work,” he said.

    This story was originally published by Chalkbeat. Chalkbeat is a nonprofit news site covering educational change in public schools. Sign up for their newsletters at ckbe.at/newsletters.


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  • Achieving the Dream Names 23 Colleges as Leaders in Student Success; Bellevue College Among Honorees

    Achieving the Dream Names 23 Colleges as Leaders in Student Success; Bellevue College Among Honorees

    Highlighting excellence in community college education, Achieving the Dream (ATD) has named 23 institutions as either Leader Colleges or Leader Colleges of Distinction for 2025, celebrating their commitment to student success and institutional reform. The announcement was made last week at the organization’s annual meeting in Philadelphia.

    Among the honorees is Bellevue College, which earned its first Leader College designation since joining the ATD Network in 2017.

    The honor recognizes institutions that have demonstrated measurable gains in student outcomes and fostered meaningful institutional change. Eight colleges achieved the prestigious Leader College of Distinction status, including three first-time recipients: College of Lake County (Illinois), Little Priest Tribal College (Nebraska), and Southwestern Oregon Community College.

    Bellevue College’s recognition as one of ten new Leader Colleges reflects its successful efforts to transform the student experience.

    “We are honored Achieving the Dream selected our institution as a Leader College,” said Bellevue College Provost Dr. Jess Clark. “Since joining ATD, Bellevue College has seen increased markers of student success and retention. We look forward to continuing our commitment to transforming the student experience so that all students will find success at Bellevue College.”

    The designation as a Leader College is particularly significant as these institutions play a crucial role in accelerating the adoption of effective practices across higher education. Leader Colleges are recognized for their work in whole-college reform and their innovative approaches to sharing knowledge about evidence-based reform strategies with other institutions.

    Dr. Karen A. Stout, president and CEO of Achieving the Dream, noted the importance of these recognitions.

    “These colleges exemplify excellence within the ATD Network, achieving measurable gains in student outcomes and fostering impactful change within their institutions and communities,” she said. “Their dedication to using data-informed approaches to create meaningful opportunities for students and their communities serves as a powerful example for all institutions of higher education.”

    The 2025 cohort also includes five colleges that have recertified their Leader College status: Community College of Beaver County (Pennsylvania), Highline College (Washington), Lone Star College System (Texas), Passaic County Community College (New Jersey), and Wallace State Community College (Alabama).

    ATD’s Leader College of Distinction award, created in 2018, sets an even higher bar for institutional achievement. Recipients must demonstrate improvement in three or more student outcome metrics, including completion or transfer rates, and show reduced equity gaps for at least two student groups. This year’s five returning Leader Colleges of Distinction include Chattanooga State Community College (Tennessee), Lemoore College (California), North Central State College (Ohio), Odessa College (Texas), and Pierce College (Washington).

    As a partner to more than 300 community colleges nationwide, Achieving the Dream focuses on what it calls “Whole College Transformation,” providing integrated support for everything from leadership and data analysis to equity initiatives and student support strategies. The organization’s vision centers on helping colleges become catalysts for equitable and economically vibrant communities, driving improvements in access, completion rates, and employment outcomes for all students.

    For institutions like Bellevue College, this recognition validates their ongoing commitment to student success and institutional improvement. As part of the ATD Network, these colleges continue to work toward creating meaningful opportunities that transform not just individual students’ lives, but entire communities through the power of education.

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  • Five keys to success in Evaluation Capacity Building for widening participation

    Five keys to success in Evaluation Capacity Building for widening participation

    Evaluate, evaluate, evaluate is a mantra that those engaged in widening participation in recent years will be all too familiar with.

    Over the past decade and particularly in the latest round of Access and Participation Plans (APP), the importance of evaluation and evidencing best practice have risen up the agenda, becoming integral parts of the intervention strategies that institutions are committing to in order to address inequality.

    This new focus on evaluation raises fundamental questions about the sector’s capacity to sustainably deliver high-quality, rigorous and appropriate evaluations, particularly given its other regulatory and assessment demands (e.g. REF, TEF, KEF etc.).

    For many, the more exacting standards of evidence have triggered a scramble to deliver evaluation projects, often facilitated by external organisations, consultancies and experts, often at considerable expense, to deliver what the Office for Students’ (OfS) guidance has defined as Type 2 or 3 evidence (capable of correlative or causal inference).

    The need to demonstrate impact is one we can all agree is worthy, given the importance of addressing the deep rooted and pervasive inequalities baked into the UK HE sector. It is therefore crucial that the resources available are deployed wisely and equitably.

    In the rush for higher standards, it is easy to be lured in by “success” and forget the steps necessary to embed evaluation in institutions, ensuring a plurality of voices can contribute to the conversation, leading to a wider shift in culture and practice.

    We risk, in only listening to those well placed to deliver large-scale evaluation projects and communicate the findings loudest, of overlooking a huge amount of impactful and important work.

    Feeling a part of it

    There is no quick fix. The answer lies in the sustained work of embedding evaluative practice and culture within institutions, and across teams and individuals – a culture that imbues values of learning, growth and reflection over and above accountability and league tables.

    Evaluation Capacity Building (ECB) offers a model or approach to help address these ongoing challenges. It has a rich associated literature, which for brevity’s sake we will not delve into here.

    In essence, it describes the process of improving the ability of organisations to do and use evaluation, through supporting individuals, teams and decision makers to prioritise evaluation in planning and strategy and invest time and resources into improving knowledge and competency in this area.

    The following “keys to success” are the product of what we learned while applying this approach across widening participation and student success initiatives at Lancaster University.

    Identify why

    We could not have garnered the interest of those we worked with without having a clear idea of the reasons we were taking the approach we did. Critically, this has to work both ways: “why should you bother evaluating?” and “why are we trying to build evaluation capacity?”

    Unhelpfully, evaluation has a bad reputation.

    It is very often seen by those tasked to undertake it as an imposition, driven by external agendas and accountability mandates – not helped by the jargon laden and technical nature of the discipline.

    If you don’t take the time to identify and communicate your motivations for taking this approach, you risk falling at the first hurdle. People will be hesitant to invest their time in attending your training, understanding the challenging concepts and investing their limited resources into evaluation, unless they have a good reason to do so.

    “Because I told you so” does not amount to a very convincing reason either. When identifying “why”, it is best you do so collaboratively and consider the specific needs, values and aspirations of those you are working with. To those ends, you might want to consider developing a Theory of Change for your own ECB initiative.

    Consider the context

    When developing resources or a series of interventions to support ECB at your institution, you should at all times consider the specific context in which you find yourself. There are many models, methods and resources available in the evaluation space, including those provided by organisations such as TASO, the UK Evaluation Society (UKES) or the Global Evaluation Initiative (BetterEvaluation.org), not to mention the vast literature on evaluation methods and methodologies. The possibilities are both endless and potentially overwhelming.

    To help navigate this abundance, you should use the institutional context in which you are intending to deliver ECB as your guide. For whom are you developing the resources? What are their needs? What is appropriate? What is feasible? How much time, money and expertise does this require? Who is the audience for the evaluation? Why are they choosing to evaluate their work at this time and in this way?

    In answering these and other similar questions, the “why” you identified above, will be particularly helpful. Ensuring the resources and training you provide are suitable and accessible is not easy, so don’t be perturbed if you get it wrong. The key is to be reflective and seek feedback from those you are working with.

    Surround yourself with researchers, educationalists and practitioners

    Doing and using evaluation are highly prized skills that require specific knowledge and expertise. The same applies to developing training and educational resources to support effective learning and development outcomes.

    Evaluation is difficult enough for specialists to get their heads around. Imagine how it must feel for those for whom this is not an area of expertise, nor even a primary area of responsibility. Too often the training and support available assumes high levels of knowledge and does not take the time to explain its terms.

    How do we expect someone to understand the difference between correlative and causal evidence of impact, if we haven’t explained what we mean by evaluation, evidence or impact, not to mention correlation or causation? How do we expect people to implement an experimental evaluation design, if we haven’t explained what an evaluation design is, how you might implement it or how “experimental” differs from other kinds of design and when it is or isn’t appropriate?

    So, surround yourself with researchers, educators and practitioners who have a deep understanding of their respective domains and can help you to develop accessible and appropriate resources.

    Create outlets for evaluation insight

    Publishing findings can be daunting, time-consuming and risky. For this reason, it’s a good idea to create more localised outlets for the evaluation insights being generated by the ECB work you’ve been doing. This will allow the opportunity to hone presentations, interrogate findings and refine language in a more forgiving and collaborative space.

    At Lancaster University, we launched our Social Mobility Symposium in September 2023 with this purpose in mind. It provided a space for colleagues from across the University engaged in widening participation initiatives and with interests in wider issues of social mobility and inequality to come together and share the findings they generated through evaluation and research.

    As the title suggests, the event was not purely about evaluation, which helped to engage diverse audiences with the insights arising from our capacity building work. “Evaluation by stealth,” or couching evaluative insights in discussions of subjects that have wider appeal, can be an effective way of communicating your findings. It also encourages those who have conducted the evaluations to present their results in an accessible and applied manner.

    Establish leadership buy in

    Finally, if you are planning to explore ECB as an approach to embedding and nurturing evaluation at an institutional level (i.e. beyond the level of individual interventions), then it is critical to have the buy in of senior managers, leaders and decision makers.

    Part of the why for the teams you are working with will no doubt include some approximation of the following: that your efforts will be recognised, the insights generated will inform decision making, the analyses you do will make a difference, and will be shared widely to support learning and sharing of best practice.

    As someone who is supporting capacity building endeavours you might not be able to guarantee these objectives. It is important therefore to focus equal attention on building the evaluation capacity and literacy of those who can.

    This can be challenging and difficult to control for. It depends on, among other things: the established culture and personnel in leadership positions, their receptiveness to new ideas, the flexibility and courage they have to explore new ways of doing things, and the capacity of the institution to utilise the insights generated through more diverse evaluative practices. The rewards are potentially significant, both in supporting the institution to continuously improve and meet its ongoing regulatory requirements.

    There is great potential in the field of evaluation to empower and elevate voices that are sometimes overlooked, but there is an equal and opposite risk of disempowerment and exclusion. Reductive models of evaluation, preferencing certain methods over others, risk impoverishing our understanding of the world around us and the impact we are having. It is crucial to have at our disposal a repertoire of approaches that are appropriate to the situation at hand and that fosters learning as well as value assessment.

    Done well, ECB provides a means of enriching the narrative in widening participation, as well as many other areas, though it requires a coherent institutional and sectoral approach to be truly successful.

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  • Motivational Force: Building a Foundation for Student Success – Faculty Focus

    Motivational Force: Building a Foundation for Student Success – Faculty Focus

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  • The Danger of Homogenisation: Why specialist HEIs are crucial to the success of UK Higher Education and the Government’s priorities

    The Danger of Homogenisation: Why specialist HEIs are crucial to the success of UK Higher Education and the Government’s priorities

    Today on the HEPI website, Annamaria Carusi challenges the common assumption that translational research is only relevant to STEM fields, making the case for a broader, more integrated approach that fully values the contributions of the arts and humanities. If we want to maximize the real-world impact of research, she argues, it is time to rethink outdated silos and recognize the creative industries as essential players in innovation and economic growth. You can read that piece here.

    Below, as the government considers higher education reform, Dr Brooke Storer-Church and Dr Kate Wicklow make the case for specialist higher education institutions and warn against the dangers of homogenisation.

    GuildHE represents the most diverse range of Higher Education Institutions (HEIs) that are crucial to the prosperity of the sector, the economy, and our global reputation. We therefore argue that in an increasingly complex world, the role of specialist higher education institutions has never been more vital. These institutions, with their deep-rooted expertise and tailored approach, offer a unique and invaluable contribution to the landscape of higher education by providing diverse approaches and pathways to a wide range of students. 

    Diversity is a necessary ingredient for a successful and sustainable higher education sector, and this is becoming clearer from an analysis of the United States landscape, along with Australia and other large higher education systems.  Expert commentators grappling with some of the current challenges for American universities and colleges offer a hypothesis, positing that losing the diversity of mission and distinctiveness, objectives and audiences has been key to its diminishing public support. This homogenisation includes institutional, mission, operational, and aspirational similarities, which see every institution strive to ‘be all things to all people’ and thereby offer ‘the same thing for only some of the people.’ 

    In November, the Secretary of State wrote to the higher education sector outlining five areas for reform. GuildHE has scrutinised these areas and suggested to the Department for Education (DfE) ways to use the strengths of our sector to meet these challenges. However, some of the debate surrounding reform includes calls for consolidation and institutional mergers to offer the best ‘efficiencies’ in the sector. 

    While GuildHE members drive innovation, enrich communities and ensure access to high-quality education, their impact is often overlooked because they are not traditional, large-scale, multi-faculty universities. Funding and regulatory systems and government policies often fail to recognise institutions that do not fit this conventional university image. We, therefore, argue consolidation in the sector puts institutional diversity and student choice at risk, jeopardises our world-leading status, and undermines the Government’s missions of supporting local communities, equality of opportunity and our national economy.

    Overall, we want to see Government reform which champions our diversity, avoids policies that undermine the unique contributions of our diverse institutions, and actively invests to protect them.

    A focus on depth and industrial relevance

    Unlike their more generalist counterparts, specialist HEIs prioritise depth over breadth. They delve into specific disciplines, professions or industries, providing students with a more comprehensive and nuanced understanding of their chosen field.  This focused approach fosters a level of knowledge and skills that is often unmatched elsewhere and is increasingly in demand to tackle 21st-century challenges.

    Whilst GuildHE is known for representing specialist creative arts institutions, which together train about 40% of all creative HE students in England, we represent a wider range of specialists, including healthcare specialists like Health Sciences University, specialists in the built environment like University College of Estate Management (which is also a specialist in online delivery) and all the land-based specialist universities in the sector. The agri-food sector employs almost 4 million people and is larger than the automotive and aerospace sectors combined. Technological innovations and sustainability and productivity improvements are driven by our specialist land-based institutions, which work closely with industrial partners. This specialist expertise is transforming the future of food production, bringing together disciplines such as robotics and artificial intelligence and contributing to the broader push towards net-zero food and farming. Several agriculture-focused higher education providers have their own farms and industrial research centres for testing and development.

    Nationally, our institutions work with the Department for Environment, Food & Rural Affairs, right across government and with industry sector bodies; for example, Harper Adams University has advised the government on matters related to food security.  Their impact is also international, as agri-food HEIs work with the Department for International Trade to boost the profile of UK agricultural innovation overseas and educational and research and development programmes are forged with international partners from the US and China to Kenya, Australia and the Netherlands.

    A culture of innovation

    As natural innovators, many specialist institutions know their regions well and will be a critical part of generating economic growth there. They are locally significant as employers and community anchors and active partners in Local Enterprise Partnerships and other local bodies, such as Chambers of Commerce. Below is just a small sample of the innovations delivered by our specialist institutions.

    Norwich University of the Arts collaborated with regional businesses to innovate film technology that mid-size regional film production companies use. The project created new jobs in Norfolk, boosted film production for regional, small-scale productions and start-ups, and the insights gained from the project were incorporated into the university curriculum. By equipping students with cutting-edge knowledge and skills, NUA is empowering them to contribute to the region’s growing knowledge-based economy by equipping them with cutting-edge knowledge and skills.

    Dyson Institute for Engineering and Technology is training the future workforce of engineers with a particular focus on pioneering new technologies that make intrinsically relevant real-world impacts. Innovation areas include delivering safe, cleaner, energy-efficient batteries, prototyping products in aerodynamics, mechatronics and microbiology and robotics for clinical imaging, navigation technology and machine learning.

    Hartpury University is a leading institution for agriculture, agri-tech, animal and veterinary sciences. Its Agri-Tech Centre is a state-of-the-art complex, connecting research, knowledge, data, and people in a real-world and applied setting. Through the Centre, it provides industry-led services for the advancement of agricultural technologies and delivers proven solutions and services to farms and suppliers across the UK. This hub offers a path for innovative agri-tech businesses to trial new products and services to modernise and sustain British farming.

    A sense of community

    One of the defining characteristics of specialist HEIs is their strong sense of community.  Students, staff and alumni often share a common passion for their field, creating a supportive and inspiring environment.  This sense of community fosters a deep sense of belonging and can lead to lifelong friendships and professional networks.

    Arts University Plymouth’s Young Arts programme was established in 1988.  It features the university’s renowned Saturday Arts Clubs and for over 30 years, has worked to bridge the gap in arts provision for young people created by increasingly limited access to creative activity in schools.  Young Arts uses art as a catalyst for learning, shaping the artists, makers and creative thinkers of the future, supporting learning and social development, often working with specific widening participation groups.

    Starting in September 2025, Harper Adams University (HAU) will open a suite of undergraduate courses at The Quad, Telford; its first additional site in 124 years and a new base from which the university can extend its collaboration with and connection to its local community.  In The Quad, HAU is co-located with Telford College, Invest Telford, and the local MP to broaden access for local learners to future-focused courses like data science, robotics mechatronics and automation, and digital business. HAU is also providing short courses and upskilling for local businesses to support local growth.

    Our asks of government

    As we argue extensively in our submission to DfE, specialist HEIs offer a diverse range of programmes and courses that meet the needs of a wide range of students and community partners and meet each of the five areas of higher education reform.  They are, therefore, the essential threads in the fabric of our diverse, rich and successful higher education landscape; threads that have been regrettably lost in other systems around the world. Their focus on depth, industry partnerships, innovation and community makes them uniquely positioned to prepare students for success in a rapidly changing world. As we look to the future, it is clear that specialist HEIs must continue to play a vital role in shaping the next generation of leaders and innovators.

    Observations about the increasing homogeneity of higher education have been available publicly for at least 2 decades, with some suggesting that a combination of government policies, regulation and academic communities are all playing their part. Regardless of the reasons behind it, there is widespread agreement that such homogeneity restricts access for students with different educational backgrounds or achievements. 

    Global trend analysis has shown that government policies, regulation and academic communities have all contributed to the homogeneity of higher education in other countries. This reduces social mobility by reducing modes of entry and delivery. It also weakens applied research and innovation and the pipeline of experts into the labour market, as it loses its ability to create the growing variety of specialisations needed for economic and social development. 

    At a time when we, as a sector, are grappling with the twin pressures of making our contributions to wider society clearer and delivering the promise with fewer resources, we must all protect the very diversity within it that ensures we can rise to the 21st-century challenges on our doorstep and retain a world-leading and (possibly) increasingly unique higher education sector.

    We have published a summary of our submission to DfE with our various policy asks to protect the diversity of our system here.

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  • Why unified data and technology is critical to student experience and university success

    Why unified data and technology is critical to student experience and university success

    The Australian higher education sector continues to evolve rapidly, with hybrid learning,
    non-linear education, and the current skills shortage all shaping how universities operate.

    At the same time, universities are grappling with rising operational costs and decreased funding, leading to fierce competition for new enrolments.

    Amidst the dynamic landscape of higher education, the student experience has become a crucial factor in attracting and retaining students.

    The student experience encompasses a wide array of interactions, from how students first learn about an institution through to the enrolment process, coursework, social activities, wellbeing support and career connections. With so many student touchpoints to manage, institutions are turning to data and technology integrations to help streamline communications and improve their adaptability to change.

    Download the white paper: Why Unifying Data and Technology is Critical to the Success and Future of Universities

    Enhancing institutional efficiency and effectiveness
    Universities face an increasingly fragmented IT landscape, with siloed data and legacy systems making it difficult to support growth ambitions and improve student experiences.

    By integrating systems and data, institutions are starting to align digital and business strategies so that they can meet operational goals while providing more connected, seamless and personalised experiences for students.

    One of the most effective ways universities can achieve this is by consolidating disparate systems into a cloud-based Customer Relationship Management (CRM) solution, such as Salesforce.

    Optimising admissions and enhancing student engagement
    In recent years, there have been significant fluctuations in the enrolment of higher education students for numerous reasons – Covid-19 restrictions, declining domestic student numbers, high cost of living, proposed international student caps, and volatile labour market conditions being just a few.

    To better capture the attention of prospective students, institutions are now focusing on delivering more personalised and targeted engagement strategies. Integrated CRM and marketing automation is increasingly being used to attract more prospective students with tailored, well-timed communication.

    Universities are also using CRM tools to support student retention and minimise attrition. According to a Forrester study, students are 15 per cent more likely to stay with an institution when Salesforce is used to provide communications, learning resources and support services.

    Streamlining communication and collaboration
    By creating a centralised system of engagement, universities can not only support students throughout their academic journey, but also oversee their wellbeing.

    For example, a leading university in Sydney has developed a system that provides a comprehensive view of students and their needs, allowing for integrated and holistic support and transforming its incident reporting and case management.

    Fostering stronger alumni and industry relations
    Another area where CRM systems play a pivotal role is in building alumni and industry relationships. Alumni who feel valued by their university – through personalised engagement – are more likely to return when seeking upskilling, or to lend financial support.

    Personalising communication to industry partners can also help strengthen relationships, potentially leading to sponsored research, grants, and donations, as well as internships and career placements.

    University of Technology Sydney, for example, adopted a centralised data-led strategy for Corporate Relations to change how it works with strategic partners, significantly strengthening its partner network across the university.

    Unlocking the value of data and integration

    With unified data and digital technology driving personalised student interactions, university ICT departments can empower faculty and staff to exceed enrolment goals, foster lifelong student relationships and drive institutional growth.

    To learn more about the strategies and technologies to maximise institutional business value, download the white paper.

    Do you have an idea for a story?
    Email [email protected]

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  • Q&A with a student success dean, Soka University of America

    Q&A with a student success dean, Soka University of America

    As an undergraduate student, Lisa MacLeod wasn’t sure where her career path would take her. She majored in English literature and international relations with the aspirations of being a journalist or a State Department staffer and found herself back in academia not long after.

    Lisa MacLeod, assistant dean of student success at Soka University of America

    Lisa MacLeod/Soka University of America

    Now, as the inaugural assistant dean of student success at Soka University of America since last fall, MacLeod is charged with breaking institutional silos at the California institution to improve student outcomes after graduation, working collaboratively across campus.

    MacLeod spoke with Inside Higher Ed about her time thus far at the institution, a private liberal arts college, and her aspirations in the long-term.

    Inside Higher Ed: What is your new role at Soka and how does it fit into institutional goals for student success?

    MacLeod: One of the most important things [about my role] is that I am housed under the dean of faculty, so I’m not under the dean of students, which is very different from how a lot of schools have done this.

    My top priority, luckily, isn’t getting students to graduate—because we already are doing that very well as an institution … I’m not just new in the job, the position is new at the university—so there’s some room for me to define what the position is.

    I was asked to look specifically at advising. Right now, our program is all faculty individually advising students for academic advising. Career services and internships is the other side of the house, and historically, the two sides of the house don’t talk to each other very well. So looking at how we advise, but also thinking about, are there ways that we can integrate better, because we have lots of good things happening by different people. But do faculty know about that? Do they know enough about it to recommend it to students? Not so much.

    The other thing is starting to integrate career readiness skills into the curriculum. This year, we are rolling out RATE (Reflect, Articulate, Translate, Evaluate), which was developed by the University of Minnesota for their liberal arts students.

    We’re having our first cohort this coming semester—so beginning in February—of faculty fellows who have pledged to develop the RATE system into their existing course, and we’re supporting them with some training and other kinds of activities so that we’re very specific in the application. We’re not asking you to change your course. What we’re asking is that you make it more evident to students how they are developing career readiness skills in addition to academic and subject area knowledge.

    Inside Higher Ed: You were a double major in college. While interdisciplinary learning can be an asset to students, sometimes academic departments can be more focused on helping students on a specific path within their discipline. Do you have any insights based on your experience as a dual major and helping students find their own path?

    MacLeod: At Soka, we don’t have majors—everyone graduates with a major in liberal arts, and then within that, we have concentrations. Students here do have the opportunity to double concentrate, so they’re not taking as many courses as you would for a major, but there’s still some degree of specialty.

    I encourage them to look at the whole course catalog and say, “Take the classes that really attract you, that are interesting, and you’ll figure out how they connect to each other if you look for it,” and to not worry about double concentrations. Or, you know, force yourself to take courses you wouldn’t otherwise.

    Certainly, I encourage students, depending on what their interests are, if you’re going to go to graduate school, yes, take statistics, take a research methodology course. Do these kinds of courses that are skill building [so] you’ll have that [for] the next level of your education; they will have expected you to have that background.

    But beyond that, I’m really focused on having students maybe try something they wouldn’t otherwise. I wish as an undergraduate I had taken an anthropology class, but it never occurred to me; it just wasn’t on my radar. Explore, because you don’t know what you don’t know, and to really find something that drives them, that they’re really excited about doing the coursework and learning more about that area. Because they’ll put more into it, and as they put more into it, they’re going to develop the liberal arts skills in the process. Whereas, if they’re forcing themselves to take a course because they feel they should take this course, they’re not going to have the same level of motivation. They’re not going to get the same out of it.

    Inside Higher Ed: As you said, one of your priorities is advising, which is so important to the student journey. What does quality advising look like to you?

    MacLeod: I think that quality advising really requires time and listening.

    I always ask students to come in with kind of a worksheet: Where are you [in your progress] toward graduation? Where are you in terms of taking required courses? But I also ask them things like, “OK, this is a required course, but you have a selection of five different faculty members that might be teaching that course, and of course, they bring their skills and expertise and kind of personality in each course. Why did you choose that faculty member? If you’re interested in this, maybe this other faculty member—even though it’s the same requirement—might teach that course in a way that you would find appealing?” And directing them to resources, encouraging them to talk to faculty before they enrolled in the course if they have questions or concerns or if they’re not certain about something.

    Then also asking them very blatant questions that I wish someone had asked me when I was an undergraduate. What are your plans after you graduate? What are you doing to achieve that goal? What information do you need to know, and how are you going to get it moving forward?

    I took time off [after graduating] because I’d never had those conversations. Maybe people at the university thought I was having it with my family. My family may have thought I was having it with people at the university. I’m not sure where I lost the memo, but it just didn’t happen. Before, someone had always come along and said, “Apply for this,” and it was a very structured thing. That’s not how life after graduation works at all. So I ask those questions I wish someone had asked me.

    Inside Higher Ed: What is student success to you?

    MacLeod: It’s not for me to define for someone else what success looks like. I have my own ideas, but I think it’s wrong to impose that on other people, because success can look like so many different things.

    In general, I feel that student success is they graduate from the program, and they feel good about that. That there’s not regret that they should have gone someplace else, but also that we’ve equipped them with the skills in their personal and in their professional life to face the challenges that will inevitably come and to be able to surmount them.

    The first couple years after graduation for everyone is hard—that’s just kind of the nature of the beast—but that they are prepared for, that they can get through it, and know that there’s something on the other side. that they are confident in their skills, that they will figure it out and then end up on the other side in a career that they find fulfilling in some manner, being able to contribute to the community, if that’s their goal, in a way that is meaningful to them. And hopefully happy alumni that are talking to our current students that and sharing their experiences.

    Inside Higher Ed: What are your long-term goals in this new role?

    MacLeod: It feels like so much of academic life is keeping your head above water for now.

    I think that in the long term, I’d really like to see a more collaborative campus culture, where faculty members are supporting each other in their endeavors, maybe a bit more. It’s not that my colleagues are unsupportive, but we don’t always ask each other or are aware of the ways in which our research overlaps and we could actually be doing more—whether it’s with our teaching or where we could be drawing more on each other’s skills and knowledge base.

    I’m still really new at this … so I think right now my priority is still listening, rather than planning for the future.

    Seeking stories from campus leaders, faculty members and staff for our Student Success focus. Share here.

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  • Sonoma State AVP of student affairs, access, success

    Sonoma State AVP of student affairs, access, success

    As a first-year college student, Sarah Ellison never imagined working in higher education or earning a doctorate, but her experiences have developed her passion for helping students identify their strengths and build strong foundations for their futures beyond graduation.

    Sarah Ellison, Sonoma State University’s associate vice president of student affairs

    Sarah Ellison, Sonoma State University

    Since Jan. 8, 2024, Ellison has served as associate vice president for student affairs at Sonoma State University, part of the California State University system, overseeing the university’s student access and success team. Ellison spoke with Inside Higher Ed about her work in and outside higher education, her portfolio at Sonoma State, and her goals for the future.

    Q: What led you to a career in higher education?

    A: I’ll have to say, it wasn’t something I was looking for.

    I, right out of high school, went to the University of Hawaii and was planning to do a business degree. I failed my entire freshman year and went to community college. In community college, I thought I would do a focus still in business, so I did do my associate’s, and then continued on to my bachelor’s at the University of La Verne in business.

    My whole entire plan was to go into sales. That’s what I thought I would do. I was really fascinated with companies like Coach and Michael Kors, Macy’s.

    But throughout that time, life just happens while you’re in college, right? You’re learning about yourself, you’re learning about your goals, defining them, more and more.

    During that time, I was very fortunate to meet my husband, and life started to happen during that time as well when I was finishing my undergrad. I actually went to work for a nonprofit organization, Goodwill, in California and got to work at Fort Irwin, which is a military base, serving as a career adviser for transitioning veterans. And I really loved it.

    Career services was a new field to me, and I really thought that’s what I wanted to do. And so I ended up doing my master’s in career services, and was trying to think about how I would advance my career from that role into career services in higher education. I really couldn’t find a direct path, but I got into academic advising, and fell in love with academic advising. I met a recruiter at one of our fairs for military folks, and she really introduced me to the whole field of higher education. I had been exposed through going to college and meeting with different mentors. I did my internship in career services at the University of La Verne, and the director there was phenomenal, and that’s what kind of started that piece.

    But that’s how I found myself working directly in higher education. I started at a small private university, then went into the Cal State system, then went to University of Kentucky, and then now I found myself back in the Cal State system. It’s been a bit of a wild ride, but it’s been a lot of fun.

    Q: Would you say that you’ve brought any of your career services experiences into the work that you do now?

    A: I felt that my experience working with transitioning veterans and working in career services really helped my advising platform and role working with students from the advising standpoint, because I was able to better connect with students, with their plans for their degree, and then all of the opportunities that come from different knowing different career fields and aspects, and then helping them leverage all of their experience.

    I worked with nontraditional students, first-generation students [and] traditional students, and it’s just amazing how much students can learn from the career aspect that helps with their finishing of their degree, so working towards retention and degree completion.

    While I don’t directly find myself in career services in higher education in my current role as associate vice president, I have a pretty large portfolio, and one of those areas being career services now. Now I get to oversee both academic advising [and] career services, as well as many other parts of my portfolio that include advising for equity and access program, disability services, and then also precollegiate programs. It is cool to find myself now directly overseeing those aspects.

    Q: Who are your learners at Sonoma State and what are some of the challenges and opportunities at the university based on your student population?

    A: Sonoma State has a very diverse student population. We are an HSI, so we do serve a large proportion of Hispanic students. We do have a large proportion of first-generation students, but our makeup is really, really diverse.

    I think with anything, like most institutions are facing right now in terms of serving our students, it’s really about showing that pathway, so really working within the community, so that our [high school] students see a path directly into a four-year institution.

    [Through] a lot of my precollegiate programs, which serve our K-12 setting, we’re really trying to strengthen and build pathways for those students who typically come from low income, and also our will-be first-generation college students, really helping them to define that pathway and see a clear vision for going into a four-year institution.

    I also think it’s the life after, it’s the career trajectory, it’s the employability plans for students that they see the value in their degree. That’s what we’re really working with here, with our students, is really helping them see the value of their degree, retaining them and helping them move them into careers that are both fruitful, exciting and in line with how they saw themselves, with their goals and what they wanted to do.

    Q: One of the cool things about working at a public institution is you get to serve your region and the state as a whole. How is that incorporated into your vision for student success?

    A: That is one thing I’ve always enjoyed about the Cal State system is that regional perspective and focus that we have.

    My first Cal State experience was at Cal State San Bernardino, and then now being here at Sonoma State, it’s amazing how different the Northern California and Southern California regions are—even the issues that we face with those students—but coming together in the system is always really exciting, because we do get to collaborate and think about how we serve the state, but then also, again, focus in on initiatives specific to the regions that all of the Cal State [institutions] are in.

    In the work that I do now, I find myself in the community a lot more: serving on different boards, working with different local employers, local community agencies. I will say that Sonoma State has had a pretty good grounding in that prior to my time here.

    Before coming to Sonoma State, I worked at the University of Kentucky, which is a land-grant–serving institution, and [that] also gave me a lot of experience to what it is to serve the community in the region and meet the needs of the state as well, too. I spent about three years there learning a lot about extension work.

    I strongly believe that it’s amazing to have those ties to the community, because it helps us keep a pulse on what the needs are of the community, helping to prepare our students to go into different career fields, but also have a civic tie as well to what they’re doing.

    Q: “Access” is a key word in your list of responsibilities, managing the student access and success team. How is access central to your role?

    A: When it comes to access, I think it’s critical for students, because when we think about the different student populations we serve, there’s also these technology pieces. In higher ed—at least at all of the institutions I’ve worked at—we love new technology. We love starting new programs and new platforms.

    I think it’s always really critical that we ensure our students understand and have a knowledge base as well, and that the technology works for them. So how they schedule appointments, the flexibility to do Zoom, and then also thinking about some of our students who are native in other languages. Do we have opportunities and space for students to be able to speak with advisers and faculty and have support in their native language? That’s always been really critical, because the meaning is different.

    When I was at Cal State San Bernardino, we had some really great faculty from our Spanish department who would come in and help in group advising sessions and do it in Spanish, which is really helpful for our students.

    When we think about the technology pieces, that’s critical, how they apply to come to any university. And then when they get to campus, and that consistent communication from the time that they’re interested to … actually enrolling, and then when they’re here, can I get ahold of and work with folks in all of the offices that I need to? That’s critical for us in higher ed to always consider and be mindful of, because that is another part of the student experience.

    Q: What are some of your short- and long-term goals at Sonoma State?

    A: I’m a year in, so I still consider myself very new in my role.

    In terms of some short-term goals … we’re really looking at making sure students have an adviser, someone they can connect with. That we’re breaking down silos within the institution, so that way, advisers, faculty, staff [and] directors feel comfortable working with each other and communicating and supporting each other.

    In terms of long term, it’s really strengthening that career side. We have a lot coming down from the governor here in California related to workforce development and those things. I’m partnering with our vice president for student affairs and our provost and associate provost, building out and strengthening our career services programming. So that’s another focus, and some long-term planning that we really need to think about for the future here at Sonoma State, while still continuing to focus on improving equity gaps, retention rates, graduation rates and enrollment as well.

    Q: Career services is a growing focus nationally within higher education. What are some of those barriers that you’re facing, or where do you need those resources to really strengthen that arm of the institution?

    A: I would say, throughout my time in higher ed for all the institutions I’ve worked at, I think staffing is a huge piece of career services, being able to have enough career staff to meet the needs of the campus.

    I also think there’s a training and development piece, and that, to me, ties in to the connection with the faculty and academic departments to make sure that the career advising aligns with the major and department and career pathways.

    Leveraging the network as well, I think that’s another thing with career services, is really building strong portfolios for professional networks, and that can be an issue depending on the institution, what their access, their leadership, being embedded in the community and those things, as well as embedded nationally to see new trends, new careers.

    That’s another exciting piece about careers, that there are jobs that we don’t even know of that are going to be created here soon. How do we think about skill sets and plans and helping students see their strengths in everything that they’ve accomplished throughout their time, in their academics and at the institution, to prepare for [future] fields? And then we have emerging fields, in AI, green technology, agriculture, health services and all of that.

    That’s what’s kind of the fun side of career services, but also creates the challenges, because you’re thinking about current trends, emerging trends and then the trends that you don’t even know are going to exist yet. Helping students define and understand the skill sets that they have, and making sure they’re building and aligning those to those professional fields.

    Do you have a career preparation program that impacts student success? Tell us about it.

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