Tag: Success

  • Tackling accent bias in Higher Education could improve students’ success, sense of belonging, and wellbeing

    Tackling accent bias in Higher Education could improve students’ success, sense of belonging, and wellbeing

    Accent Bias in Higher Education

    UK Higher Education Institutions (HEIs) have a diverse population, encompassing students and staff from numerous linguistic backgrounds. Yet this linguistic diversity is often overlooked in university strategies, discourse, and practices, and students report experiencing accent-based stigmatisation. Worryingly, 30% of university students report having their accent mocked at university and 33% are concerned about their accent affecting their future success.

    Accent bias can have profound negative consequences throughout an individual’s life, affecting their school experience, job opportunities, work performance evaluations, and access to housing. These biases arise because accents trigger stereotypes about the social class, ethnicity, region, nationality, gender (and more) of the speakers. Such stereotypes can lead us to perceive certain speakers as more or less intelligent, competent, or fluent.

    In line with the Government’s mission to “Break Down Barriers to Opportunity”, addressing the negative consequences of accent bias in Higher Education (HE) is essential to ensure equal opportunities for young people to thrive at university and “follow the pathway that is right for them”.

    But what is the hidden impact of accent bias across UK HE? How does it influence students’ academic life, belonging and wellbeing?

    The Hidden Impact

    In our current research (Tomé Lourido & Snell, under review), we conducted an accent bias survey with over 600 students at a Russell Group University in the North of England. It showed that a significant number of students experience accent-based disadvantages that have a lasting negative impact on their academic life. Negative experiences were most frequently reported by students from the North of England, especially from working-class backgrounds, and students who did not grow up speaking English, especially from minoritised ethnic backgrounds. These include:

    • Being marked as different or inferior through negative evaluation, miscategorisation and frequent microaggressions, such as having their accent mimicked, mocked and commented on.
    • Facing barriers to academic engagement and success. Students from these groups report feeling that their contributions in academic settings are not valued because of their accent, which makes them reluctant to participate in class. Some feel pressured to change their accent, adding an additional cognitive burden to in-class participation. These students are disadvantaged because they miss opportunities to develop and refine their thinking through dialogue with others.
    • Impacts on wellbeing and career aspirations: Due to negative past experiences, some students internalise negative perceptions of their accent, affecting their confidence and wellbeing, and making them reluctant to take up new opportunities or follow certain career paths. This can have a knock-on effect on their mental health.   

    The accent-based disadvantages reported by students are not simply representative of wider societal prejudices; for many, the university context was unique in highlighting and amplifying these prejudices. Students also recognised that accent bias intersects with other forms of discrimination – class, race, ethnicity, gender, sexuality and disability – in complex ways.  Thus, we argue that HEIs should turn an analytic lens on themselves and take action to tackle accent bias and related inequities.

    From Awareness to Action: A Collaborative Approach

    There is work to be done for all of us in HEIs to embrace a true multilingual and multicultural ethos and challenge the idea that there is an idealised type of university student. We must “de-normalise” the microaggressions against students with accents perceived as “regional” or “foreign” and ensure that students from all backgrounds are able to participate in the classroom without feeling out of place. We propose four areas of interdisciplinary and collaborative work across the organisation:

    1. Raise awareness of accent bias and its negative consequences in collaboration with students and student unions. Create a communications campaign, provide targeted student and staff training, engage with career offices and employers.
    2. Tackle accent-based inequities by adopting a good practice statement about linguistic diversity and incorporating action into Equity, Diversity and Inclusion (EDI) policy and practice. Include content on linguistic diversity and discrimination in relevant university policies (e.g. mutual respect), strategies, student communications, and training (e.g. induction).
    3. Create a safe report and support route within existing systems for linguistic discrimination, bullying and harassment. Train staff supporting students, including personal tutors, on accent bias and its impact on academic life.
    4. Evaluate the effect of accent bias on students’ success, belonging and wellbeing. Track linguistic diversity. Assess the success of initiatives. 

    In addition to our own work, recent projects highlight the need for HEIs worldwide to address linguistic discrimination and its role in perpetuating existing inequalities. Initiatives led by Walt Wolfram (NC State University, US), John Hellerman and collaborators (Portland State University, US), and Christian Ilbury and Grace Mai Clark (University of Edinburgh, UK) have implemented cross-campus programs within their institutions. However, to effect sector-wide change, many more HEIs need to get involved.

    A Call for HEI Senior Leaders to Lead the Change

    Accent bias remains a largely unaddressed issue in large organisations. HEIs can play a pivotal role in leading a much-awaited societal change.

    Addressing accent bias in Higher Education is about breaking down barriers to opportunity and creating an environment in which all students, regardless of their background, can succeed in their studies, secure jobs, and contribute positively to society. By doing so, HEIs will support the employability of their students, a key metric for prospective students when selecting a university, and contribute to economic growth and social mobility.

    We encourage senior leaders to take proactive steps to tackle the negative consequences of accent bias and foster a more inclusive and equitable Higher Education system where students from all linguistic backgrounds can thrive.

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  • Student Success Podcast: Navigating Students’ Digital Addictions

    Student Success Podcast: Navigating Students’ Digital Addictions

    This season of Voices of Student Success, “Preparing Gen Z for Unknown Futures,” addresses challenges in readying young people for the next chapter of their lives in the face of large-scale global changes. The latest episode addresses how digitization has made it easier for young people to engage in unhealthy habits, including substance abuse, pathological gambling or social media addiction, compared to past generations. 

    Host Ashley Mowreader speaks with Amaura Kemmerer, director of clinical affairs for Uwill, to discuss the role of preventive health measures and how existing research can provide a road map for addressing new challenges. 

    Listen to the episode here and learn more about The Key here.

    Read a transcript of the podcast here.

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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  • Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

    Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

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  • Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

    Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

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  • Improving Transfer Based on Success Stories

    Improving Transfer Based on Success Stories

    A new transfer playbook, released by the Aspen Institute and the Community College Research Center, offers strategies for improving outcomes for transfer students by examining higher ed institutions with the best records.

    The playbook notes that, for a decade, fewer than a fifth of community college students have successfully transferred and earned bachelor’s degrees, though many aspire to reach that goal. But the playbook stresses that better outcomes are possible. At colleges with the best overall transfer outcomes—those in the top 10 percent for all institutions—at least 52 percent of students transfer and at least 61 percent of transfer students earn bachelor’s degrees, far exceeding national averages. If all community colleges achieved these kinds of results, they could double the bachelor’s degree attainment rates for community college students from 16 percent to 32 percent, the playbook concludes.

    Based on interviews with college leaders, students and staff members at campuses with successful transfer pathways and partnerships, the playbook’s authors offer three core strategies for improving transfer, with examples of relevant practices and case studies.

    First, they recommend that executive leadership spearhead partnerships between community colleges and universities so improvements to transfer can be made at scale. They also suggest working toward more timely bachelor’s degree completion rates within majors by better aligning curriculum and instruction with transfer pathways. Lastly, they recommend tailoring advising and other supports for transfer students in ways that “foster trust and engagement.” For example, the playbook encourages community colleges to ensure transfer advising is offered to all students and occurs before, during and after the transfer process, with outreach to prospective students about transfer options as early as high school.

    “There is immense potential in the dreams and ambitions of bachelor’s-intending community college students—and the many who may have counted themselves out but have the ability to complete a bachelor’s and expand their career horizons,” the foreword to the playbook reads.  

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  • A Timeline for Job Search Success (opinion)

    A Timeline for Job Search Success (opinion)

    One of the most common questions I get from Ph.D. students and postdocs is “When should I begin my job search?” Most of the time, they are referring only to the application process—they are asking when they should start actually applying for jobs. While I generally recommend applying three to four months before you are available to start, the job search itself should begin much earlier. There is a lot of information and data that you need to gather in advance so that you are well positioned to recognize that a job is a good fit and make an informed decision with confidence.

    I see a lot of similarities between the job search and the way you might approach committing to a large purchase such as that of a car or home: The more research and preparation you do, the more confident and informed you’ll be when the right opportunity comes along.

    Like a house, a job needs to align with your values, interests and goals. However, compromise is inevitable. Just as home buyers must balance their wish list with budget constraints and market realities, job seekers must consider factors such as location, salary, job stability and growth potential. A strategic, long-term approach ensures that when the ideal opportunity presents itself, you can recognize it and act decisively.

    That said, it’s important to recognize that in both job searching and home buying, there are many variables we can’t control. Many Ph.D. students and postdocs I speak with are understandably concerned about the uncertainty of the job market they’ll be entering into in light of federal employee layoffs and university hiring freezes. This is unfortunate but makes long-term, careful planning all the more important.

    The House-Hunting Approach to Job Searching

    When I was a postdoc, my husband and I wanted to buy our first home. Initially, I had a long list of must-haves: a safe neighborhood close to work, hardwood floors, a spacious updated kitchen, three bedrooms, two bathrooms, a fireplace, a deck, a two-car garage and a lush yard for gardening. We determined our budget and began our search.

    For six months, we attended open houses and scoured online listings, refining our expectations along the way. We learned what features were common in our price range and which ones were unrealistic. We adjusted our priorities, and when we finally found the right home, even though it wasn’t exactly what we had first envisioned, we were confident in our decision because of the knowledge we had gained along the way.

    The job search follows a similar process. The more job descriptions you analyze and the more people you talk to, the more attuned you become to industry norms, required skills and job value. This preparation allows you to confidently apply and evaluate offers, just as a seasoned home buyer recognizes a great deal when they see one.

    To best position yourself for success, your job search should start long before you submit applications. Here’s a suggested timeline.

    More Than One Year Out: Laying the Foundation

    • Identify your career interests: Before house hunting, you need a vision for your ideal home. Likewise, before applying for jobs, you need a clear sense of your desired career path. If you’re unsure, conduct informational interviews to learn from professionals in different fields. Ideally, these conversations would be taking place throughout your graduate and postdoctoral training. More about informational interviewing can be found at Live Career. Resources such as MyIDP (for the sciences) and ImaginePhD (for humanities and social sciences) can help you explore career options. Vanderbilt University’s “Beyond the Lab” video and podcast interview series explores a variety of biomedical career paths, and InterSECT Job Simulations offers job simulation exercises to help Ph.D.-level scientists and humanists learn about various career options. Finally, the Propelling Careers podcast is another resource I would recommend that provides valuable insights into career exploration topics and the entire job search process.
    • Build your professional presence: Just as no one starts house hunting without securing their financing and mortgage pre-approval, you shouldn’t enter the job market without your professional documents ready. A strong, polished application package is like a solid financial foundation—it ensures you’re taken seriously and can move quickly when the right opportunity appears.

    Prepare your CV or résumé well in advance, tailoring it to the roles you’re considering. The National Institutes of Health Office of Intramural Training and Education has a great resource for these on their website. For jobs outside of academia, you will need a résumé, and this can take time to do well. Seek feedback from colleagues and career advisers to refine it. An up-to-date and well-crafted résumé also can be extremely valuable when you are conducting informational interviews to share with the professionals you meet; they will understand your background better, can provide feedback and may pass your document along to hiring managers.

    Updating your LinkedIn profile is equally important—it serves as both your online résumé and a networking and research tool. A polished LinkedIn profile increases your visibility and credibility within your target industry.

    One Year Out: Researching the Market

    • Track job postings: A year before you plan to transition, start monitoring job postings, just as you would start researching and looking at houses online and driving through neighborhoods. Save descriptions of roles that interest you and analyze them for common themes. This practice helps refine your job search keywords and informs the skills you should highlight on your résumé.
    • Identify skill gaps: By analyzing job descriptions early, you may discover missing skills that are crucial for your target roles. By recognizing this in advance, you can take online courses, join organizations or gain hands-on experience to strengthen your qualifications before applying.
    • Prepare for additional requirements: Depending on the field, you may be asked to share a writing sample or coding project. If you’ve been preparing throughout the year, you won’t be caught off guard.
    • Experiment with AI assistance: AI tools like ChatGPT can help analyze job descriptions to identify key themes and skills. They can also provide feedback on your résumé and help tailor application materials to specific roles.
    • Be open to exceptional opportunities: Occasionally, a job posting might appear that is a perfect fit—what I call a “Cinderella’s slipper” job. Even if it’s earlier than your planned timeline, consider applying or reaching out to someone in the organization. Expressing interest might open doors for a future opportunity.

    Three to Four Months Out: Start Applying

    • Start submitting applications: At this stage, it’s time to actively apply for jobs while continuing to network. Informational interviews remain valuable, as many jobs are never publicly posted. Take this time to reach back out to the contacts you have made over the past year or so to let them know you are on the market.
    • Tailor your application materials: Customize your résumé and cover letter for each application, incorporating language from the job description to highlight your fit. If the application allows an optional cover letter, always include one—it may be the deciding factor between you and another equally qualified candidate.
    • Leverage networking for hidden opportunities: Identify organizations of interest and connect with employees to learn more. This proactive approach often leads to learning about openings before they’re publicly listed. We’ve all heard stories of people reaching out to homeowners with letters expressing interest in a house—even if it’s not for sale—hoping the owners might consider selling in the future.
    • Secure references: Consider who can provide strong recommendations. Reach out in advance to confirm their willingness to serve as references and keep them updated on your search.
    • Keep a job search log: Maintain a spreadsheet to track applications, including submission dates, job descriptions and tailored résumé and cover letter versions. This record will be invaluable when preparing for interviews and following up with employers.

    Conclusion: Finding Your Dream Job

    Job searching is a complex and important decision-making process, one that also has to remain flexible in light of changing market conditions and unique personal constraints. Just as home buyers don’t purchase the first house they see, job seekers shouldn’t rush into the first opportunity that arises. A strategic job search, like a well-planned home-buying journey, requires research, patience and flexibility. By starting early, refining your criteria, and actively engaging with your field, you’ll be well prepared when the right job—your “dream home” in the professional world—becomes available. With knowledge and preparation, you can confidently apply, interview and accept an offer, knowing you’ve found the right fit for this stage of your career.

    Ashley Brady is assistant dean of biomedical career engagement and strategic partnerships and associate professor of medical education and administration at Vanderbilt University in the School of Medicine’s Biomedical Research, Education and Training Office of Career Development ASPIRE Program. She is also a member of the Graduate Career Consortium—an organization providing a national voice for graduate-level career and professional development leaders.

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  • Tailored for Student Success and Built to Drive Results

    Tailored for Student Success and Built to Drive Results

    Why would you settle for a generic LMS when your university deserves one based on its own learning path? Custom LMS development creates a customized experience that drives student achievement from day one, not only provides tools.

     

    Why Universities Need a Custom LMS

    Custom LMS systems are much needed in modern institutions since off-the-shevel LMS solutions usually fail to satisfy their various needs. Custom LMS development is hence quite relevant. Customized solutions can fit the processes, academic framework, and student needs of your university, therefore promoting improved institutional effectiveness and learning results.

    Did you realize?

    • A 2023 EDUCAUSE study shows that 78% of leaders in higher education feel that tailored learning environments directly help to ensure student success.
    • Using custom LMS solutions, universities noted a 25% increase in student involvement and a 19% increase in course completion rates.

     

    Key Benefits of a Custom LMS Development for Student Success

     

     

    • Students advance at their own speed under customized content delivery depending on performance.
    • Interactive materials, multimedia integration, and group projects all help to keep students engaged.
    • Modern analytics—real-time student performance—allows teachers to modify their plans to raise results.
    • Linkages with current SIS, CRM, and outside tools help to simplify procedures.
    • Flexibility and scalability help you to ensure long-term viability as your university develops. 

     

    How to Develop a Custom LMS for Universities

    Customizing the best LMS for student success is about matching the platform with the mission of your university, not only about technology. Here’s a breakdown:

    • Name the main goals: Describe for your university what student success means.
    • Plot the course of the student. Recognize several student kinds, from those needing more help to fast learners.
    • Design for User Experience: Make sure teachers and students alike have a simple, mobile-friendly interface.
    • Leverage data: To create reporting and analytics tools to monitor performance and interaction.
    • Test, refine, and scale: Beginning with a pilot program, get comments, and always improve. 

     

    The Future of Learning with Creatrix Campus

    Creatrix Campus provides a best-in-class LMS for student success, therefore enabling universities to design individualized, data-driven learning environments. Features like automatic reporting, assignment administration, and engagement tracking enable our platform to help colleges uncover new academic successes without sacrificing cost-effectiveness.

    Ready to change the educational process at your university? Your way, let us create an best LMS for student success that propels student success.

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  • How 24/7 Technical Support Drives Student Success and Retention

    How 24/7 Technical Support Drives Student Success and Retention

    From speed-to-lead to 24/7 support: Meeting student needs in the digital age

    In our recent webinar, “The Importance of Speed to Lead in Meeting Your Enrollment Goals,” we highlighted how rapid, personalized responses to prospective students can significantly impact their perception of an institution’s quality and commitment. This principle of timely, relevant communication extends beyond the admissions process and into the heart of the student experience, particularly in online education. In this post, we’ll delve into how this same philosophy applies to technical support, forming a crucial component of student success and retention.

    The critical role of 24/7 technical support in online education

    Building on the speed-to-lead concept, the need for swift and effective technical support in online learning environments has become paramount. As we transition from initial student engagement to ongoing support, responsive assistance becomes even more critical. Let’s explore why timely technical support is essential and how it ties to student retention, institutional credibility, and mission fulfillment.

    The importance of quick response to technical needs

    Just as rapid responses to inquiries can influence a student’s decision to enroll, quick resolution of technical issues can determine a student’s ability to succeed in their coursework. Student satisfaction is closely tied to the quality of the overall experience institutions provide to students, including addressing technical issues and how the institution responds to the students as individuals when they have a concern. When students encounter technical barriers without immediate resolution, their frustration can lead to disengagement and even withdrawal from courses.

    The importance of swift technical support in higher education cannot be overstated, as exemplified by several leading institutions.

    • Penn State University’s IT Service Desk stands out with its comprehensive 24/7 technology support model. Utilizing a blend of 20 students and full-time staff members, they efficiently manage up to 600 daily requests during peak periods. This continuous operation throughout the year, pausing only for university holidays, ensures that the Penn State community receives timely assistance for diverse IT-related issues, from learning management systems to account access and new IT service implementations.
    • Arizona State University (ASU): ASU’s help center provides round-the-clock service for their large student body. They have 81 employees and 22 student representatives who offer 24/7 support for approximately 100,000 students, including both on-campus and online learners. The center serves as a comprehensive “front door” to the university, assisting with various inquiries beyond just technical issues.
    • The University of Central Florida (UCF) has adopted a strategic approach to technical support. By deploying technicians during high-demand hours, UCF effectively minimizes downtime for both students and faculty. This proactive strategy maintains the continuity of the learning process and demonstrates the institution’s commitment to student success.

    In instances where staffing may be limited, universities are increasingly turning to AI-powered solutions to meet the demand for immediate, round-the-clock support. For example, Thompson Rivers University has implemented a 24/7 chatbot support system. This AI-driven tool automates 83% of incoming chats to their Future Student department, providing instant responses outside of regular business hours. Moreover, a number of innovative platforms such as RNL’s Compass digital assistant provide AI-powered chatbots designed for higher education. These AI-powered assistants can seamlessly integrate with various campus systems, including SIS/ERP, ITSM, and LMS, to address a wide range of inquiries related to IT, admissions, financial aid, and more. By leveraging such technologies, institutions can significantly reduce support costs while ensuring students and faculty receive timely, personalized assistance at any hour.

    The case for a 24×7 support model

    A 24/7 support model aligns with the flexibility that online education promises. Students often engage with coursework outside traditional hours, making access to technical assistance at any time a necessity rather than a luxury. Institutions like Faith Christian School emphasize the importance of uninterrupted access to educational resources, which fosters independence and self-directed learning. Similarly, Google Cloud’s Student Success Services leverage virtual assistants to provide instant answers around the clock, freeing up staff for more personalized guidance.

    Moreover, research shows that institutions offering comprehensive support services see higher retention rates. RNL data show how targeted outreach and timely interventions can significantly improve student outcomes and graduation rates. By addressing technical issues promptly, universities not only retain students but also fulfill their mission of guiding them toward successful program completion.

    Perception of a well-equipped university

    The availability of 24/7 technical support is increasingly viewed as a marker of institutional quality. Students now expect seamless access to both academic content and support services when selecting a university. Institutions that fail to meet these expectations risk damaging their reputation and losing prospective students. RNL student satisfaction and priorities data shows that approximately two-thirds of students value institutions addressing their personal needs throughout the recruitment process, which can factor in their decision to enroll at the institution. Offering robust technical support signals that a university is technologically advanced and committed to providing an optimal learning environment.

    Enabling student success and institutional mission

    Timely technical support directly contributes to student success by removing barriers to learning. When students can focus on their studies without being derailed by technical difficulties, they are more likely to persist in their programs. This aligns with the broader mission of most universities: helping students succeed academically and graduate. Demonstrating the lived expression of institutional mission through 24/7 support for student services can enhance retention and overall well-being. By addressing both academic and non-academic challenges in real-time, universities create an ecosystem where students thrive.

    Conclusion: Timely support is critical to the online student experience

    From the initial point of contact through to graduation, the principle of timely, personalized support remains crucial. The importance of responding quickly to students’ technical needs is a natural extension of the speed-to-lead philosophy in enrollment management. A 24/7 support model not only ensures uninterrupted learning but also strengthens institutional credibility and fosters student retention. By prioritizing timely assistance across all aspects of the student journey, universities can live up to their mission of empowering students to succeed academically and graduate with confidence. As these examples illustrate, investing in comprehensive support systems is an investment in both student success and institutional sustainability.

    We’re here to help you navigate the technology you need to engage students and provide them with that 24/7 support. Reach out and we’ll set up a time to talk with an RNL enrollment technology expert.

    How can you leverage technology across the student lifecycle?

    With students expecting personalized attention 24/7, you need to be able to engage them at any point in the student lifecycle. Talk with our experts about how you can use the latest technology to create those connections to strengthen recruitment and retention.

    Ask for a complimentary consultation

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