Tag: Success

  • USF Reimagines Academic Supports for Student Success

    USF Reimagines Academic Supports for Student Success

    Colleges and universities are home to an array of resources to help students thrive and succeed, but many students don’t know about them. Just over half (56 percent) of college students say they’re aware of tutoring and academic supports on campus, compared to 94 percent of college employees who say their campus offers the resources.

    At the University of South Florida, the Academic Success Center is a central office in the library that houses tutoring, the writing lab, peer mentoring and supplemental instruction, among other academic support offerings for undergraduates.

    Zoraya Betancourt became director of the center in 2020 during a challenging time, she said—in part because the center had to reintroduce itself to incoming students who had never been on campus and those who had their college experience disrupted by COVID-19.

    National data shows that students at large public institutions are spending less time studying outside of class now compared to during the 2018–19 academic year, and they are less likely to participate in a study group with their peers.

    “For me, it was like, OK, we are going to have to be very different. We can’t go back to who we were,” Betancourt said.

    Spurred by student data and feedback, Betancourt and her team led a remodel of the center to be more responsive to student needs and meet them where they are.

    Data-based decisions: To start, Betancourt partnered with Steve Johnson, a data scientist on the university’s Predictive Analytics Research for Student Success team, to build a dashboard of student data.

    “For many years the only data we had was how many students come and use the services how many times,” as well as some student identification data, Betancourt said. “I always thought we need more than that—we need to know more than that.”

    Now, Betancourt has access to student majors, colleges and the types of services they utilize to identify high-demand subjects and create responsive learning support schedules. The dashboard also connects the way services are tied to student retention and outcome goals.

    In addition to automating some work, the dashboard allows staff to engage students more directly. Each week, the system generates a report of new visitors to the center, which staff use to reach out and personally welcome students to the center and its services.

    A care-centered model: One trend that became clear in student interactions was the prevalence of stress in the student experience, Betancourt said. “Our tutors are coming to us and saying, ‘I have a student … and I don’t know how to help them.’”

    In response, the office adopted a care model for referrals that quickly connects support staff with other departments, reducing opportunities for students to fall through the cracks.

    “Within this referral system, we can go in and see if a student who is using our services says, ‘I really need to change my major and I don’t know what to do, I’m really stressing out over it,’” Betancourt said. “We’re able to go into the system and refer them directly to an adviser.”

    Larry Billue Jr. serves as the Academic Success Center point person for care management, guiding students to counseling support, financial aid, basic needs support and academic advisers or just sitting with the student to discuss how they’re feeling.

    Increased peer engagement: Another new feature of the ACS was supplemental instruction. While the academic intervention has been around for decades, it was new to the university and created opportunities for increased collaboration between staff and faculty to promote academic success, as well as create jobs for student employees.

    “That became more evident because we were hearing from students, ‘I need more than just tutoring. I like working with my peers,’” Betancourt said.

    At USF, supplemental instruction is called PASS, short for peer-assisted study sessions. The ACS is tracking student participation in PASS to gauge use.

    Students can also sign up to receive remote tutoring in select courses through the PORTAL (peer online resources for tutoring and learning), to supplement in-person opportunities when the office may be closed.

    The impact: Over the past year, the center has seen a 75 percent year-over-year increase in student use.

    Having a care team member on board has also been successful; Billue Jr. can physically walk a student across campus to the relevant office and make introductions as needed.

    “It’s been well received by students; they take him up on the offer and they’ll walk with him,” Betancourt said.

    The center has also expanded training for academic peer mentors to address not only study strategies and effective learning practices, but also how to make referrals to other offices.

    The biggest lesson Betancourt has learned: There are a range of opportunities to engage students and connect with them, understanding those opportunities just requires a deeper look at what students need.

    “We serve to engage students on campus, to engage students with each other, to engage students with faculty and with staff, and it’s looking at that a little bit closer to improve our services and how we can build on that,” Betancourt said.

    Do you have an academic intervention that might help others improve student success? Tell us about it.

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  • How Colleges Can Increase Transfer Student Success

    How Colleges Can Increase Transfer Student Success

    Upward transfer from a community college to a four-year bachelor’s degree–granting institution is a complicated process that leaves many students behind—particularly those from historically underrepresented backgrounds.

    Last month, the Community College Research Center at Columbia University’s Teachers College and the Aspen Institute College Excellence Program published the second edition of the Transfer Playbook, a guidebook for colleges and universities seeking to eliminate barriers to transfer and increase the number of students who start at a community college and complete a bachelor’s degree.

    The report details how colleges and universities can implement three evidence-based strategies that improve transfer and includes examples of institutions that are successful in this work.

    By the numbers: Previous surveys have shown that a majority (80 percent) of community college students aspire to a bachelor’s degree, but only 16 percent earn a bachelor’s degree within six years of starting college.

    Transfer rates are even lower for some student groups, including those from low-income backgrounds, adult learners and Black and Hispanic students, according to the report.

    With the cost of higher education climbing, many students consider community college an affordable route to a postsecondary credential. However, little progress has been made over the past decade in increasing transfer rates from two-year to four-year institutions, according to the report’s authors.

    “Transfer and bachelor’s attainment rates for students who start in community colleges have remained virtually unchanged since we started tracking transfer in 2015,” they write.

    The playbook identifies colleges and universities that have achieved better outcomes for various groups using some of the recommended practices. None of the institutions or partnerships exhibited all the practices. “However, we hypothesize that by combining the exemplars’ efforts into a comprehensive, idealized framework, higher education leaders and practitioners can adapt it to meet their students’ needs and achieve strong outcomes for all—and at scale,” the report says.

    Put into practice: Researchers identified a few consistent themes that set innovative institutions apart, which include:

    • Leveraging proximity. Research shows students are more likely to enroll in college based on proximity, so creating local pathways between community colleges and four-year universities can support students who want to stay in the region.
    • Providing empathy in high-stakes decisions. Missteps in course, major or transfer destination selection can have financial and opportunity costs for a student, which can impede their attainment or push them to stop out entirely. Effective colleges offer personalized support through staff or create tools that provide guidance in a timely manner.
    • Establishing universal systems and initiatives. Some programs provide strong outcomes for historically underrepresented groups but are not large enough to reach students at scale. Exemplars instead use these programs as pilots to test effective measures and then scale them.
    • Achieving support from leaders. Grassroots efforts can help move the needle, but recognition, elevation and investment by senior leadership allow work to scale in sustained ways, regardless of staffing turnover.

    According to the report, the most effective strategies for creating sustainable transfer student success at scale are:

    • Prioritizing transfer at the executive level. A key driver in systemwide change was community college and four-year presidents who understand the central role of transfer student success in their respective institutional missions and business goals. This top-down approach allows for allocation of resources, division mobilization and partnerships across colleges, which often benefit the local community and workforce. This also allows for end-to-end redesign of the transfer student experience, and establishment of systems and processes.
    • Aligning programs and pathways. Colleges that create and regularly update term-by-term, four-year maps for each degree program can promote learning and ensure students are making significant progress toward a bachelor’s degree, such as completing college-level math and English and major-related courses. These maps should also prioritize accessibility and flexibility, understanding that student needs and priorities may shift and the way they complete courses may change. Some students may need exploratory curricula to help them identify their educational and career goals, so embedding this instruction early is also paramount.
    • Tailoring advising and nonacademic supports. “Research indicates that about half of the community college students nationally who intend to transfer do not access transfer services,” the report says. Instead, institutions should put in place inevitable advising, engaging transfer students before, during and after their transition to a university. Advisers should receive professional development and training that centers the student experience and equips them to engage with individual students and their respective circumstances. Once students land at their four-year institution, creating systems and supports that uplift the transfer experience and inspire feelings of belonging is also critical.

    Researchers call out a variety of campuses for their work, including George Mason University and Northern Virginia Community College’s ADVANCE program, Tallahassee State College’s transfer pathway work, and Arizona Western College and North Arizona University’s strategy to increase bachelor’s attainment in their two-county region.

    Seeking stories from campus leaders, faculty members and staff for our Student Success focus. Share here.

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  • Tackling accent bias in Higher Education could improve students’ success, sense of belonging, and wellbeing

    Tackling accent bias in Higher Education could improve students’ success, sense of belonging, and wellbeing

    Accent Bias in Higher Education

    UK Higher Education Institutions (HEIs) have a diverse population, encompassing students and staff from numerous linguistic backgrounds. Yet this linguistic diversity is often overlooked in university strategies, discourse, and practices, and students report experiencing accent-based stigmatisation. Worryingly, 30% of university students report having their accent mocked at university and 33% are concerned about their accent affecting their future success.

    Accent bias can have profound negative consequences throughout an individual’s life, affecting their school experience, job opportunities, work performance evaluations, and access to housing. These biases arise because accents trigger stereotypes about the social class, ethnicity, region, nationality, gender (and more) of the speakers. Such stereotypes can lead us to perceive certain speakers as more or less intelligent, competent, or fluent.

    In line with the Government’s mission to “Break Down Barriers to Opportunity”, addressing the negative consequences of accent bias in Higher Education (HE) is essential to ensure equal opportunities for young people to thrive at university and “follow the pathway that is right for them”.

    But what is the hidden impact of accent bias across UK HE? How does it influence students’ academic life, belonging and wellbeing?

    The Hidden Impact

    In our current research (Tomé Lourido & Snell, under review), we conducted an accent bias survey with over 600 students at a Russell Group University in the North of England. It showed that a significant number of students experience accent-based disadvantages that have a lasting negative impact on their academic life. Negative experiences were most frequently reported by students from the North of England, especially from working-class backgrounds, and students who did not grow up speaking English, especially from minoritised ethnic backgrounds. These include:

    • Being marked as different or inferior through negative evaluation, miscategorisation and frequent microaggressions, such as having their accent mimicked, mocked and commented on.
    • Facing barriers to academic engagement and success. Students from these groups report feeling that their contributions in academic settings are not valued because of their accent, which makes them reluctant to participate in class. Some feel pressured to change their accent, adding an additional cognitive burden to in-class participation. These students are disadvantaged because they miss opportunities to develop and refine their thinking through dialogue with others.
    • Impacts on wellbeing and career aspirations: Due to negative past experiences, some students internalise negative perceptions of their accent, affecting their confidence and wellbeing, and making them reluctant to take up new opportunities or follow certain career paths. This can have a knock-on effect on their mental health.   

    The accent-based disadvantages reported by students are not simply representative of wider societal prejudices; for many, the university context was unique in highlighting and amplifying these prejudices. Students also recognised that accent bias intersects with other forms of discrimination – class, race, ethnicity, gender, sexuality and disability – in complex ways.  Thus, we argue that HEIs should turn an analytic lens on themselves and take action to tackle accent bias and related inequities.

    From Awareness to Action: A Collaborative Approach

    There is work to be done for all of us in HEIs to embrace a true multilingual and multicultural ethos and challenge the idea that there is an idealised type of university student. We must “de-normalise” the microaggressions against students with accents perceived as “regional” or “foreign” and ensure that students from all backgrounds are able to participate in the classroom without feeling out of place. We propose four areas of interdisciplinary and collaborative work across the organisation:

    1. Raise awareness of accent bias and its negative consequences in collaboration with students and student unions. Create a communications campaign, provide targeted student and staff training, engage with career offices and employers.
    2. Tackle accent-based inequities by adopting a good practice statement about linguistic diversity and incorporating action into Equity, Diversity and Inclusion (EDI) policy and practice. Include content on linguistic diversity and discrimination in relevant university policies (e.g. mutual respect), strategies, student communications, and training (e.g. induction).
    3. Create a safe report and support route within existing systems for linguistic discrimination, bullying and harassment. Train staff supporting students, including personal tutors, on accent bias and its impact on academic life.
    4. Evaluate the effect of accent bias on students’ success, belonging and wellbeing. Track linguistic diversity. Assess the success of initiatives. 

    In addition to our own work, recent projects highlight the need for HEIs worldwide to address linguistic discrimination and its role in perpetuating existing inequalities. Initiatives led by Walt Wolfram (NC State University, US), John Hellerman and collaborators (Portland State University, US), and Christian Ilbury and Grace Mai Clark (University of Edinburgh, UK) have implemented cross-campus programs within their institutions. However, to effect sector-wide change, many more HEIs need to get involved.

    A Call for HEI Senior Leaders to Lead the Change

    Accent bias remains a largely unaddressed issue in large organisations. HEIs can play a pivotal role in leading a much-awaited societal change.

    Addressing accent bias in Higher Education is about breaking down barriers to opportunity and creating an environment in which all students, regardless of their background, can succeed in their studies, secure jobs, and contribute positively to society. By doing so, HEIs will support the employability of their students, a key metric for prospective students when selecting a university, and contribute to economic growth and social mobility.

    We encourage senior leaders to take proactive steps to tackle the negative consequences of accent bias and foster a more inclusive and equitable Higher Education system where students from all linguistic backgrounds can thrive.

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  • Student Success Podcast: Navigating Students’ Digital Addictions

    Student Success Podcast: Navigating Students’ Digital Addictions

    This season of Voices of Student Success, “Preparing Gen Z for Unknown Futures,” addresses challenges in readying young people for the next chapter of their lives in the face of large-scale global changes. The latest episode addresses how digitization has made it easier for young people to engage in unhealthy habits, including substance abuse, pathological gambling or social media addiction, compared to past generations. 

    Host Ashley Mowreader speaks with Amaura Kemmerer, director of clinical affairs for Uwill, to discuss the role of preventive health measures and how existing research can provide a road map for addressing new challenges. 

    Listen to the episode here and learn more about The Key here.

    Read a transcript of the podcast here.

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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  • Designing College Curricula for Student Success – Faculty Focus

    Designing College Curricula for Student Success – Faculty Focus

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  • Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

    Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

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  • Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

    Can We Teach Talent? How Mindsets Can Foster Entrepreneurial Success – Faculty Focus

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  • Improving Transfer Based on Success Stories

    Improving Transfer Based on Success Stories

    A new transfer playbook, released by the Aspen Institute and the Community College Research Center, offers strategies for improving outcomes for transfer students by examining higher ed institutions with the best records.

    The playbook notes that, for a decade, fewer than a fifth of community college students have successfully transferred and earned bachelor’s degrees, though many aspire to reach that goal. But the playbook stresses that better outcomes are possible. At colleges with the best overall transfer outcomes—those in the top 10 percent for all institutions—at least 52 percent of students transfer and at least 61 percent of transfer students earn bachelor’s degrees, far exceeding national averages. If all community colleges achieved these kinds of results, they could double the bachelor’s degree attainment rates for community college students from 16 percent to 32 percent, the playbook concludes.

    Based on interviews with college leaders, students and staff members at campuses with successful transfer pathways and partnerships, the playbook’s authors offer three core strategies for improving transfer, with examples of relevant practices and case studies.

    First, they recommend that executive leadership spearhead partnerships between community colleges and universities so improvements to transfer can be made at scale. They also suggest working toward more timely bachelor’s degree completion rates within majors by better aligning curriculum and instruction with transfer pathways. Lastly, they recommend tailoring advising and other supports for transfer students in ways that “foster trust and engagement.” For example, the playbook encourages community colleges to ensure transfer advising is offered to all students and occurs before, during and after the transfer process, with outreach to prospective students about transfer options as early as high school.

    “There is immense potential in the dreams and ambitions of bachelor’s-intending community college students—and the many who may have counted themselves out but have the ability to complete a bachelor’s and expand their career horizons,” the foreword to the playbook reads.  

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  • A Timeline for Job Search Success (opinion)

    A Timeline for Job Search Success (opinion)

    One of the most common questions I get from Ph.D. students and postdocs is “When should I begin my job search?” Most of the time, they are referring only to the application process—they are asking when they should start actually applying for jobs. While I generally recommend applying three to four months before you are available to start, the job search itself should begin much earlier. There is a lot of information and data that you need to gather in advance so that you are well positioned to recognize that a job is a good fit and make an informed decision with confidence.

    I see a lot of similarities between the job search and the way you might approach committing to a large purchase such as that of a car or home: The more research and preparation you do, the more confident and informed you’ll be when the right opportunity comes along.

    Like a house, a job needs to align with your values, interests and goals. However, compromise is inevitable. Just as home buyers must balance their wish list with budget constraints and market realities, job seekers must consider factors such as location, salary, job stability and growth potential. A strategic, long-term approach ensures that when the ideal opportunity presents itself, you can recognize it and act decisively.

    That said, it’s important to recognize that in both job searching and home buying, there are many variables we can’t control. Many Ph.D. students and postdocs I speak with are understandably concerned about the uncertainty of the job market they’ll be entering into in light of federal employee layoffs and university hiring freezes. This is unfortunate but makes long-term, careful planning all the more important.

    The House-Hunting Approach to Job Searching

    When I was a postdoc, my husband and I wanted to buy our first home. Initially, I had a long list of must-haves: a safe neighborhood close to work, hardwood floors, a spacious updated kitchen, three bedrooms, two bathrooms, a fireplace, a deck, a two-car garage and a lush yard for gardening. We determined our budget and began our search.

    For six months, we attended open houses and scoured online listings, refining our expectations along the way. We learned what features were common in our price range and which ones were unrealistic. We adjusted our priorities, and when we finally found the right home, even though it wasn’t exactly what we had first envisioned, we were confident in our decision because of the knowledge we had gained along the way.

    The job search follows a similar process. The more job descriptions you analyze and the more people you talk to, the more attuned you become to industry norms, required skills and job value. This preparation allows you to confidently apply and evaluate offers, just as a seasoned home buyer recognizes a great deal when they see one.

    To best position yourself for success, your job search should start long before you submit applications. Here’s a suggested timeline.

    More Than One Year Out: Laying the Foundation

    • Identify your career interests: Before house hunting, you need a vision for your ideal home. Likewise, before applying for jobs, you need a clear sense of your desired career path. If you’re unsure, conduct informational interviews to learn from professionals in different fields. Ideally, these conversations would be taking place throughout your graduate and postdoctoral training. More about informational interviewing can be found at Live Career. Resources such as MyIDP (for the sciences) and ImaginePhD (for humanities and social sciences) can help you explore career options. Vanderbilt University’s “Beyond the Lab” video and podcast interview series explores a variety of biomedical career paths, and InterSECT Job Simulations offers job simulation exercises to help Ph.D.-level scientists and humanists learn about various career options. Finally, the Propelling Careers podcast is another resource I would recommend that provides valuable insights into career exploration topics and the entire job search process.
    • Build your professional presence: Just as no one starts house hunting without securing their financing and mortgage pre-approval, you shouldn’t enter the job market without your professional documents ready. A strong, polished application package is like a solid financial foundation—it ensures you’re taken seriously and can move quickly when the right opportunity appears.

    Prepare your CV or résumé well in advance, tailoring it to the roles you’re considering. The National Institutes of Health Office of Intramural Training and Education has a great resource for these on their website. For jobs outside of academia, you will need a résumé, and this can take time to do well. Seek feedback from colleagues and career advisers to refine it. An up-to-date and well-crafted résumé also can be extremely valuable when you are conducting informational interviews to share with the professionals you meet; they will understand your background better, can provide feedback and may pass your document along to hiring managers.

    Updating your LinkedIn profile is equally important—it serves as both your online résumé and a networking and research tool. A polished LinkedIn profile increases your visibility and credibility within your target industry.

    One Year Out: Researching the Market

    • Track job postings: A year before you plan to transition, start monitoring job postings, just as you would start researching and looking at houses online and driving through neighborhoods. Save descriptions of roles that interest you and analyze them for common themes. This practice helps refine your job search keywords and informs the skills you should highlight on your résumé.
    • Identify skill gaps: By analyzing job descriptions early, you may discover missing skills that are crucial for your target roles. By recognizing this in advance, you can take online courses, join organizations or gain hands-on experience to strengthen your qualifications before applying.
    • Prepare for additional requirements: Depending on the field, you may be asked to share a writing sample or coding project. If you’ve been preparing throughout the year, you won’t be caught off guard.
    • Experiment with AI assistance: AI tools like ChatGPT can help analyze job descriptions to identify key themes and skills. They can also provide feedback on your résumé and help tailor application materials to specific roles.
    • Be open to exceptional opportunities: Occasionally, a job posting might appear that is a perfect fit—what I call a “Cinderella’s slipper” job. Even if it’s earlier than your planned timeline, consider applying or reaching out to someone in the organization. Expressing interest might open doors for a future opportunity.

    Three to Four Months Out: Start Applying

    • Start submitting applications: At this stage, it’s time to actively apply for jobs while continuing to network. Informational interviews remain valuable, as many jobs are never publicly posted. Take this time to reach back out to the contacts you have made over the past year or so to let them know you are on the market.
    • Tailor your application materials: Customize your résumé and cover letter for each application, incorporating language from the job description to highlight your fit. If the application allows an optional cover letter, always include one—it may be the deciding factor between you and another equally qualified candidate.
    • Leverage networking for hidden opportunities: Identify organizations of interest and connect with employees to learn more. This proactive approach often leads to learning about openings before they’re publicly listed. We’ve all heard stories of people reaching out to homeowners with letters expressing interest in a house—even if it’s not for sale—hoping the owners might consider selling in the future.
    • Secure references: Consider who can provide strong recommendations. Reach out in advance to confirm their willingness to serve as references and keep them updated on your search.
    • Keep a job search log: Maintain a spreadsheet to track applications, including submission dates, job descriptions and tailored résumé and cover letter versions. This record will be invaluable when preparing for interviews and following up with employers.

    Conclusion: Finding Your Dream Job

    Job searching is a complex and important decision-making process, one that also has to remain flexible in light of changing market conditions and unique personal constraints. Just as home buyers don’t purchase the first house they see, job seekers shouldn’t rush into the first opportunity that arises. A strategic job search, like a well-planned home-buying journey, requires research, patience and flexibility. By starting early, refining your criteria, and actively engaging with your field, you’ll be well prepared when the right job—your “dream home” in the professional world—becomes available. With knowledge and preparation, you can confidently apply, interview and accept an offer, knowing you’ve found the right fit for this stage of your career.

    Ashley Brady is assistant dean of biomedical career engagement and strategic partnerships and associate professor of medical education and administration at Vanderbilt University in the School of Medicine’s Biomedical Research, Education and Training Office of Career Development ASPIRE Program. She is also a member of the Graduate Career Consortium—an organization providing a national voice for graduate-level career and professional development leaders.

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