Tag: support

  • Academic coaching is data-driven support for students in the dark

    Academic coaching is data-driven support for students in the dark

    Universities offer a wide range of support to students – lecturers’ office hours, personal tutors, study skills advisors, peer-mentoring officers, mental health and wellbeing specialists, and more.

    But even with these services in place, some students still feel they are falling through the cracks.

    Why? One of the most common pieces of student feedback might offer a clue – “I wish I had known you and come to you earlier”.

    Within the existing system, most forms of support rely on students to take the first step – to reach out, refer themselves, or report a problem.

    But not all students can or will: some are unsure who to turn to, others worry about being judged, and many feel too overwhelmed to even begin. These are the students who often disappear from view – not because support does not exist, but because they cannot access it in time.

    Meanwhile, academics are stretched thin by competing research and teaching demands, and support teams – brilliant though they are – can only respond once a student enters this enquiry-response support system.

    Systematic support that requires courage

    As a result, students struggling silently often go unnoticed: for those “students in the dark”, there is often no obvious red flag for support services to act on until it is too late.

    NSS data in recent years reveal a clear pattern of student dissatisfaction with support around feedback and independent study, indicating a growing concern and demand for help outside the classroom.

    While the existing framework works well for those confident and proactive students, without more inclusive and personalised mechanisms in place, we risk missing the very group who would benefit most from early, student-centred support.

    This is where academic coaching comes in. One of its most distinctive features is that it uses data not as an outcome, but as a starting point. At Buckinghamshire New University, Academic Coaches work with an ecosystem of live data – attendance patterns, assessment outcomes, and engagement time with the VLE – collaborating closely with data intelligence and student experience teams to turn these signals into timely action.

    While our academic coaching model is still in its early phase, we have developed simulated student personae based on common disengagement patterns and feedback from colleagues. These hypothetical profiles help us shape our early intervention strategies and continuously polish our academic coaching model.

    For example, “Joseph”, a first-year undergraduate (level 4) commuter student, stops logging into the VLE midway through the term. Their engagement drops from above cohort average to zero and stays that way for a week. In the current system, this might pass unnoticed.

    But through live data monitoring, we can spot this shift and reach out – not to reprimand but to check in with empathy. Having been through the student years, many of us know, and even still remember, what it is like to feel overwhelmed, isolated, or simply lost in a new environment. The academic coaching model allows us to offer a gentle point of re-entry with either academic or pastoral support.

    One thing to clarify – data alone does not diagnose the problem – but it does help identify when something has changed. It flags patterns that suggest a student might be struggling silently, giving us the opportunity to intervene before there is a formal cause for concern. From there, we Academic Coaches reach out with an attentive touch: not with a warning, but with an invitation.

    This is what makes the model both scalable and targeted. Instead of waiting for students to self-refer or relying on word of mouth, we can direct time and support where it is likely to matter most – early, quietly, and personally.

    Most importantly, academic coaching does not reduce students to data points. It uses data to ask the right questions and to guide an appropriate response. Why has this student disengaged? Perhaps something in their life has changed.

    Our role is to notice this change and offer timely and empathetic support, or simply a listening ear, before the struggle becomes overwhelming. It is a model that recognises the earlier we notice and act, the greater the impact will be. Sometimes, the most effective student support begins not with a request, but with a well-timed email in the student’s inbox.

    Firefighting? Future-proofing

    The academic coaching model is not just about individual students – it is about rethinking how this sector approaches student support at a time of mounting pressure. As UK higher education institutions face financial constraints, rising demand, and increasing complexity in students’ needs, academic coaching offers a student-centred and cost-effective intervention.

    It does not replace personal tutors or other academic or wellbeing services – instead, it complements them by stepping in earlier and guiding students toward appropriate support before a crisis hits.

    This model also helps relieve pressure on overstretched academic staff by providing a clearly defined, short-term role focused on proactive engagement – shifting the approach from reactive firefighting to preventative care.

    Fundamentally, academic coaching addresses a structural gap: some students start their university life already at a disadvantage – unsure how to fit into this new learning environment or make use of available support services to become independent learners – and the current system often makes it harder for them to catch up.

    While the existing framework tends to favour confident and well-connected students, academic coaching helps rebalance the system by creating a more equitable pathway into support – one that is data-driven yet recognises and respects each student’s uniqueness. In a sector that urgently needs to do more with less, academic coaching is not just a compassionate gesture, but a future-facing venture.

    That said, academic coaching is not a silver bullet and it will not solve every problem or reach every student. From our discussions with colleagues and institutional counterparts, one of the biggest challenges identified – after using data to flag students – is actually getting them on board with the conversation.

    Like all interventions, academic coaching needs proper investment, training, interdepartmental cooperation, clear role boundaries, and a scalable framework for evaluating impact.

    But it is a timely, student-centred response to a gap that traditional structures often miss – a role designed to notice what is not being said, to act on early warning signs, and to offer students a safe place to re-engage.

    As resources tighten and expectations grow, university leadership must invest in smarter, more sensible forms of support. Academic coaching offers not just an added layer – it is a reimagining of how we gently guide students back on track before they drift too far from it.

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  • Student AI Use on the Rise: Why Universities Must Lead with Ethical Support

    Student AI Use on the Rise: Why Universities Must Lead with Ethical Support

    Title: 2025 U.S. Student Wellbeing Survey

    Source: Studiosity in partnership with YouGov

    The higher education landscape is undergoing a profound transformation shaped by rapid technological advancements and shifting student expectations. The 2025 U.S. Student Wellbeing Survey, conducted by Studiosity in partnership with YouGov, offers in-depth insights into student behavior, particularly their growing reliance on AI tools for academic support.

    The report states that 82 percent of U.S. students have used AI for assignments or study tasks. This trend is even more pronounced among international students, with 40 percent reporting regular AI use compared with 24 percent of domestic students. The findings make clear: AI is no longer emerging—it’s central to the student academic experience.

    While student use of AI is high, only 58 percent of respondents feel their universities are adapting quickly enough to provide institution-approved AI tools, a figure that shows minimal improvement from 2024 (57 percent). Furthermore, 55 percent of students now expect their institution to provide AI support, reflecting shifting priorities among students. This year, “confidence” overtook “speed” as the main reason students prefer institution-provided AI tools, underscoring the demand for reliable and ethical solutions.

    The data also highlight heightened stress levels linked to AI use, with 66 percent of students reporting some level of anxiety about incorporating AI into their studies. Students voiced concerns about academic integrity, accidental plagiarism, and cognitive offloading. One student said, “AI tools usually need a well-detailed prompt. Most times AI gets outdated data. Most importantly, the more reliable AI tools require payment, which makes things unnecessarily hard.” This highlights an equity issue in AI use, as some students reported paying for a premium AI tool to get better results. Those experiencing constant academic stress were more likely to report regular AI use, suggesting a need for support systems that integrate human connection with technological assistance.

    The research emphasizes actionable strategies for universities:

    • Develop or purchase institution-backed AI tools with clear ethical guidelines.
    • Provide transparent and consistent policies to help students understand how to use AI responsibly.
    • Integrate AI support with existing academic services to preserve human interaction and peer engagement.
    • Ensure equitable, affordable access to AI technologies to avoid exacerbating existing inequalities.

    As students navigate an increasingly AI-driven academic environment, universities must step into a leadership role. Providing ethical, institution-approved AI tools isn’t just about keeping pace with technology; it’s about safeguarding learning, reducing stress, and fostering confidence in academic outcomes. The 2025 survey makes one thing clear: students are ready for universities to meet them where they are in their AI use, but they are asking for guidance and assurance in doing so.

    To download a copy of the USA report, click here. For global reports and surveys, including cross-institutional meta-analyses and educator surveys, click here.

    If you have any questions or comments about this blog post, please contact us.

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  • Trump Administration’s Higher Education Policies Drive Sharp Decline in College Graduate Support

    Trump Administration’s Higher Education Policies Drive Sharp Decline in College Graduate Support

    The Trump administration’s aggressive stance toward higher education institutions is contributing to a precipitous drop in support among college-educated voters, with new polling data revealing the president’s approval rating among graduates has fallen to historic lows.

    President Donald J. TrumpAccording to Gallup polling, Trump’s approval rating among college graduates plummeted from 34% in June to just 28% by August, with disapproval climbing to 70%. This represents a concerning trend for Republicans as they look toward the 2026 midterm elections, particularly given the growing influence of college-educated voters in key suburban swing districts.

    The administration’s education policies have taken aim at what Trump characterizes as liberal bias and antisemitism on college campuses. Harvard University has faced the most severe federal intervention, with the White House canceling approximately $100 million in federal contracts and freezing $3.2 billion in research funding. The administration has also moved to block international student enrollment and threatened to revoke the institution’s tax-exempt status while demanding sweeping reforms to admissions processes and curricular oversight.

    Similar measures have been enacted against Columbia University, the University of Pennsylvania, and Cornell University over issues ranging from pro-Palestinian campus activism to policies regarding transgender athletes in women’s sports. Harvard officials have characterized these interventions as an unprecedented assault on academic freedom and institutional autonomy.

    The crackdown has generated significant campus unrest and drawn comparisons to Cold War-era loyalty investigations, raising questions about the federal government’s appropriate role in higher education governance.

    The polling data reflects broader dissatisfaction with the administration’s educational approach. Only 26% of college graduates approve of Trump’s handling of education policy, while 71% disapprove. A separate AP-NORC survey from May found that 56% of Americans nationwide disapprove of the president’s higher education agenda.

    However, the policies resonate strongly within Trump’s Republican base, with roughly 80% of Republicans approving his higher education approach—a higher approval rate than his economic policies garner. About 60% of Republicans express significant concern about perceived liberal bias on college campuses, aligning with the administration’s framing of universities as ideologically compromised institutions.

    The Republican coalition shows some internal division on enforcement mechanisms, with approximately half supporting federal funding cuts for non-compliant institutions while a quarter oppose such measures and another quarter remain undecided.

    While political controversies dominate headlines, economic concerns remain the primary driver of public opinion on higher education. Sixty percent of Americans express deep concern about college costs, a bipartisan worry that transcends ideological divisions around campus politics.

    Current data from the College Board and Bankrate show average annual costs of $29,910 for in-state public university students, $49,080 for out-of-state students, and approximately $61,990 for private nonprofit institutions when including room, board, and additional expenses. Financial aid reduces these figures to average net prices of $20,800 at public universities and $36,150 at private colleges.

    These costs reflect decades of sustained increases. EducationData.org reports that public in-state college costs have risen from $2,489 in 1963 to $89,556 in 2022-23 (adjusted for inflation). Over the past decade alone, in-state public tuition has increased by nearly 58%, while out-of-state and private tuition have risen by 30% and 27% respectively.

    The economic pressures extend beyond college costs to post-graduation employment prospects. While overall unemployment among adults with bachelor’s degrees remains low at 2.3%, recent graduates face significant challenges. Bureau of Labor Statistics data shows that only 69.6% of bachelor’s degree recipients aged 20-29 were employed in late 2024, with unemployment among 23-27-year-olds reaching nearly 6%—substantially above the 4.2% national average.

    These employment difficulties contribute to broader economic anxiety, with 39% of college graduates describing national economic conditions as “poor” and 64% reporting job search struggles.

    The confluence of political and economic pressures creates a challenging landscape for Republicans heading into the 2026 midterms. College-educated voters represent a growing and increasingly decisive demographic, particularly in suburban areas that often determine control of swing seats.

     

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  • LGBTQ+ Rural Teens Find More Support Online Than in Their Communities – The 74

    LGBTQ+ Rural Teens Find More Support Online Than in Their Communities – The 74


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    New research has found that rural LGBTQ+ teens experience significant challenges in their communities and turn to the internet for support.

    The research from Hopelab and the Born This Way Foundation looked at what more than 1,200 LGBTQ+ teens faced and compared the experiences of those in rural communities with those of teens in suburban and urban communities. The research found that rural teens are more likely to give and receive support through their online communities and friends than via their in-person relationships.

    “The rural young people we’re seeing were reporting having a lot less support in their homes, in their communities, and their schools,” Mike Parent, a principal researcher at Hopelab, said in an interview with the Daily Yonder. “They weren’t doing too well in terms of feeling supported in the places they were living, though they were feeling supported online.”

    However, the research found that rural LGBTQ+ teens had the same sense of pride in who they were as suburban and urban teens.

    “The parallel, interesting finding was that we didn’t see differences in their internal sense of pride, which you might kind of expect if they feel all less supported,” he said. “What was surprising, in a very good way, was that indication of resilience or being able to feel a strong sense of their internal selves despite this kind of harsh environment they might be in.”

    Researchers recruited young people between the ages of 15 and 24 who identified as LGBTQ+ through targeted ads on social media. After surveying the respondents during August and September of last year, the researchers also followed up some of the surveys with interviews, Parent said.

    According to the study, rural teens were more likely than their urban and suburban counterparts to find support online. Of the rural respondents, 56% of rural young people reported receiving support from others online several times a month compared to 51% of urban and suburban respondents, and 76% reported giving support online, compared to 70% of urban and suburban respondents.

    Conversely, only 28% of rural respondents reported feeling supported by their schools, compared to 49% of urban and suburban respondents, the study found, and 13% of rural respondents felt supported by their communities, compared to 35% of urban and suburban respondents.

    Rural LGBTQ+ young people are significantly more likely to suffer mental health issues because of the lack of support where they live, researchers said. Rural LGBTQ+ young people were more likely to meet the threshold for depression (57% compared to 45%), and more likely to report less flourishing than their suburban/urban counterparts (43% to 52%).

    The study found that those LGBTQ+ young people who received support from those they lived with, regardless of where they live, are more likely to report flourishing (50% compared to 35%) and less likely to meet the threshold for depression (52% compared to 63%).

    One respondent said the impact of lack of support impacted every aspect of their lives.

    “Not being able to be who you truly are around the people that you love most or the communities that you’re in is going to make somebody depressed or give them mental issues,” they said in survey interviews, according to Hopelab. “Because if you can’t be who you are around the people that you love most and people who surround you, you’re not gonna be able to feel the best about your well-being.”

    Respondents said connecting with those online communities saved their lives.

    “Throughout my entire life, I have been bullied relentlessly. However, when I’m online, I find that it is easier to make friends… I met my best friend through role play [games],” one teen told researchers. “Without it, I wouldn’t be here today. So, in the long run, it’s the friendships I’ve made online that have kept me alive all these years.”

    Having support in rural areas, especially, can provide rural LGBTQ+ teens with a feeling of belonging, researchers said.

    “Our findings highlight the urgent need for safe, affirming in-person spaces and the importance of including young people in shaping the solutions,” Claudia-Santi F. Fernandes, vice president of research and evaluation at Born This Way Foundation, said in a statement. “If we want to improve outcomes, especially for LGBTQ+ young people in rural communities, their voices–and scientific evidence–must guide the work.”

    Parent said the survey respondents stressed the importance of having safe spaces for LGBTQ+ young people to gather in their own communities.

    “I think most of the participants recognize that you can’t do a lot to change your family if they’re not supportive,” he said. “What they were saying was that finding ways for schools to be supportive and for communities to be supportive in terms of physical spaces (that allowed them) to express themselves safely (and) having places where they can gather and feel safe, uh, were really important to them.”

    Hopelab seeks to address mental health in young people through evidence-based innovation, according to its organizers. The Born This Way Foundation was co-founded by Lady Gaga and her mother, West Virginia native Cynthia Bisset Germanotta.

    The organization is focused on ending bullying and building up communities, while using research, programming, grants, and partnerships to engage young people and connect them to mental health resources, according to the foundation’s website.

    This article first appeared on The Daily Yonder and is republished here under a Creative Commons Attribution-NoDerivatives 4.0 International License.


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  • HHS Ends Minority Biomedical Research Support Program

    HHS Ends Minority Biomedical Research Support Program

    The Health and Human Services Department has terminated the Minority Biomedical Research Support program, which provided colleges and universities grants to increase the number of minority faculty, students and investigators conducting biomedical research.

    In a notice published Monday in the Federal Register, HHS secretary Robert F. Kennedy Jr. said the cancellation is to comply with two anti–diversity, equity and inclusion executive orders President Trump signed in January on his first two days back in office, plus the 2023 U.S. Supreme Court decision banning affirmative action in college admissions decisions. The change is effective Sept. 25.

    “The MBRS program prioritizes racial classifications in awarding federal funding,” including by relying on “‘minority student enrollment’ to determine applicant eligibility,” Kennedy wrote. And, though the Supreme Court ruling focused on university admissions, Kennedy wrote that “the principles identified in Students for Fair Admissions also apply to the federal government and require repeal of the MBRS program.”

    STAT reported the move earlier. Rochelle Newman, a University of Maryland psychologist who used the grant to pay undergraduate researchers and train them, told STAT that “cutting of these programs means that an entire generation of students will end up being lost to science.”

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  • Refocusing apprenticeships towards younger learners will require a renewed focus on student support

    Refocusing apprenticeships towards younger learners will require a renewed focus on student support

    A recent announcement from the Department for Education promised “radical skills reforms” and focused the government’s sights on developing the “next generation” of home-grown talent.

    It included eye-catching offerings to sectors in need of rejuvenation such as construction and healthcare – and a refocusing of funding away from older learners on level 7 apprenticeships. This is significant as, although the number of young people not in education, employment or training (NEET) has fallen slightly of late, ONS statistics still record half a million economically inactive young people in the UK.

    The revised strategy points to purposeful investment in the country’s youth, which should encourage further green shoots of economic recovery. For a young generation constrained by coronavirus restrictions and economic stagnation, securing their future will be vital to economic prosperity.

    Given this shift in government narrative, we wanted to explore how age impacts apprentices’ learning experiences.

    Does age make a difference?

    Our research is based on experiences of the Chartered Management Degree Apprenticeship, a cornerstone of skills development in leadership and management, where employed apprentices learn both at work, and with a higher education institution for one day a week. Our data includes interviews with both apprentices and their line managers supporting their learning in the workplace.

    Our findings show very different approaches to ownership of learning depending on prior workplace experience. While apprenticeship alumni acknowledge the benefits of a degree apprenticeship programme and its worth to them and their careers, we found distinct differences in the way that learners connect with their studies and the amount of support they require.

    Weighing up apprenticeships as an alternative option to traditional university study is now well-trodden ground for young people, their families, and careers advisers in schools and colleges. We found, however, that starting an apprenticeship straight out of school presents unique challenges for younger learners.

    Prior research has shown that older workers have also benefited from apprenticeship initiatives and parity of opportunity. These learners – that we term “upskillers” – have typically been mature learners requiring a degree to progress with their existing employers. Our research shows that upskillers, in contrast to younger apprentices, lean into the challenges of degree apprenticeships, bolstered by the personal agency and independence that experience brings.

    Straight from school?

    We found much positivity amongst younger learners undertaking degree apprenticeships as an alternative to enrolling in a traditional degree. For them, having “a job secured” provided a strong rationale for the apprenticeship route, with individuals rating the opportunity to gain experience at such a young age. They noted that it was “very, very, beneficial”, and emphasised that “campus is not the only way to start your career”.

    However, one young alum noted the programme was “not an easy ask”, going on to comment:

    If you put in all the work, and you’re inclined to really work hard at age 18, 19, you’ll reap the rewards… [yet] once you package the entire full picture of a young person’s life and then you’re asking for this on top… it becomes a tough ask.

    Others highlighted downsides and stresses of starting an apprenticeship straight from school, rather than after at least a brief experience of working life:

    You’d need at least a year before doing it… you need that context… you don’t even know what a business is, what it entails, how it runs… you don’t know the real-life workings.

    Employer respondents could also see the benefit of apprentices having at least some work experience and organisational understanding before commencing an apprenticeship. They argued that apprentices needed a “baseline of knowledge” to be able to “give it your all”, in terms of “managing people [and] managing situations”.

    Older dogs, new tricks?

    Young people’s experiences contrasted with work-experienced apprentices who took opportunities with both hands, including evaluating the pros and cons of different universities and the qualification on offer. One older apprentice talked about the freedom to “go and have a look to see what else I could find” when the existing workplace scheme recommended by his employer didn’t meet his needs. The travelling nature of his job meant he was keen to do his degree apprenticeship remotely, rather than having to spend “time on campus every week”.

    Reliance on programme structure and planning was also less important for more mature learners. Two took time to reflect on their ability to be proactive in managing their learning: “I have to negotiate with the team… and plan my own time”. Another spoke of having both organisational understanding and skill available to choose their own final year project, ensuring it was relevant and useful to both him and his organisation. This made the qualification more valuable than having someone else direct their study.

    Wonkhe analysis has noted that older degree apprentices are more likely to complete their studies. This fits with the sentiment of seizing a chance later in life in line with one of our upskillers commenting that “the older you are… you’ll just get it done, whatever.”

    Horses for courses

    If funding switches to younger people, providers will need to call on their expertise to support changing learner demographics if they are to retain high completion rates.

    What works in one situation might not be right for another. If “national renewal” is to be achieved through developing young talent, implementation must account for the unique needs of young apprentices.

    We hope and believe however that – despite the myriad challenges of national economic renewal – continued collaboration between the government, higher education institutions, and business will enable us to find a productive way forward within the degree apprenticeship arena.

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  • Catapult Learning is Awarded Tutoring Program Design Badge from Stanford University’s National Student Support Accelerator

    Catapult Learning is Awarded Tutoring Program Design Badge from Stanford University’s National Student Support Accelerator

    Organization recognized for excellence in high-impact tutoring design and student achievement gains

    PHILADELPHIA, Aug. 25, 2025 – Catapult Learning, a division of FullBloom that provides academic intervention programs for students and professional development solutions for teachers in K-12 schools, today announced it earned the Tutoring Program Design Badge from the National Student Support Accelerator (NSSA) at Stanford University. The designation, valid for three years, recognizes tutoring providers that demonstrate high-quality, research-aligned program design.

    The recognition comes at a time when the need for high-impact tutoring (HIT) has never been greater. As schools nationwide work to close learning gaps that widened during the COVID-19 pandemic and accelerate recovery, Catapult Learning stands out for its nearly 50-year legacy of delivering effective academic support to students who need it most.

    “Catapult Learning is honored to receive this prestigious national recognition from the NSSA at Stanford University,” said Rob Klapper, president at Catapult Learning. “We are excited to be recognized for our high-impact tutoring program design and will continue to uphold the highest standards of excellence as we support learners across the country.” 

    Each year, Catapult Learning’s programs support more than 150,000+ students with nearly four million in-person tutoring sessions, in partnership with 2,100 schools and districts nationwide. Its tutors, many of whom hold four-year degrees, are highly trained professionals who are supported with ongoing coaching and professional development.

    Recent data from Catapult Learning’s HIT programs show strong academic gains across both math and reading subject areas:

    • 8 out of every 10 math students increased their pre/post score
    • 9 out of every 10 reading students increased their pre/post score

    These results come from programs that have also earned a Tier 2 evidence designation under the Every Student Succeeds Act, affirming their alignment with rigorous research standards. 

    The Badge was awarded following a rigorous, evidence-based review conducted by an independent panel of education experts. The NSSA evaluated multiple components of Catapult Learning’s program – including instructional design, tutor training and support, and the use of data to inform instruction – against its Tutoring Quality Standards.

    “This designation underscores the strength and intentionality behind our high-impact tutoring model,” said Devon Wible, vice president of teaching and learning at Catapult Learning. “This achievement reflects our deep commitment to providing high-quality, research-based tutoring that drives meaningful outcomes for learners.”

    Tutoring is available in person, virtually, or in hybrid formats, and can be scheduled before, during, or after school, including weekends. Sessions are held a minimum of three times per week, with flexible options tailored to the needs of each school or district. Catapult Learning provides all necessary materials for both students and tutors.

    To learn more about Catapult Learning’s high-impact tutoring offerings, visit: https://catapultlearning.com/high-impact-tutoring/.

    About Catapult Learning

    Catapult Learning, a division of FullBloom, provides academic intervention programs for students and professional development solutions for teachers in K-12 schools, executed by a team of experienced coaches. Our professional development services strengthen the capacity of teachers and leaders to raise and sustain student achievement. Our academic intervention programs support struggling learners with instruction tailored to the unique needs of each student. Across the country, Catapult Learning partners with 500+ school districts to produce positive outcomes that promote academic and professional growth. Catapult Learning is accredited by Cognia and has earned its 2022 System of Distinction honor.  

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  • Colleges Expect to Reduce Student Support Budgets

    Colleges Expect to Reduce Student Support Budgets

    College and university staff often bemoan that they’re being asked to do more with less, and a recent survey underscores that sentiment. Thirty percent of institutions surveyed by Tyton Partners expect decreases of greater than 2 percent to their student support budgets over the next three academic years, while fewer than 25 percent expect an increase in budgets.

    Financial pressures are tied in part to declining enrollments, as well as to changes in federal structures that reduce access to aid, according to the report.

    Eighty percent of institutions expect budgets for support services in enrollment and admissions to shrink, and 50 percent anticipate cuts to student support services. Other student-facing offices expecting declines are academic program delivery and innovation (33 percent), career readiness (29 percent), and research development and funding (20 percent).

    Threats to international student enrollment and visa complications could also significantly harm institutional resources and student success efforts; nearly 50 percent of four-year institutions cited international enrollment as critical to sustaining support budgets.

    Executive orders and state legislation limiting efforts to support specific racial, ethnic and gender minorities have also reduced institutional investment in identity-based programs. Forty-four percent of public four-year colleges have seen programming for affinity groups decrease over the past 12 months, compared to 28 percent of two-year colleges and 25 percent of private four-year colleges.

    While financial threats may hamper institutions’ ability to increase or scale offerings, a majority of student respondents said they’re not using the resources available on campus at this time anyway.

    Students say they don’t take advantage of the support offices because they don’t see the relevancy (42 percent), because they doubt the service would be helpful, have not needed the service or want to do things on their own. Thirty percent said the services were offered at inconvenient hours, lacked walk-in appointments or had no flexibility in modality.

    Methodology

    Tyton Partners’ “Driving Toward a Degree” report includes responses from 468 administrators, 1,100 front-line support staff members, 1,038 four-year students and 403 community college students. The study was fielded in the spring. Those at public four-year colleges made up the greatest share of respondents, followed by private four-year institutions and two-year colleges.

    Affordability: When administrators were asked how they’d respond to federal financial aid cuts during a time of financial constraint, 41 percent of public four-year colleges said they plan to expand institutional aid to offset students’ lost funding, compared to 25 percent of two-year colleges and 30 percent of private four-year institutions. Four-year private colleges and universities also reported re-evaluating enrollment strategies based on aid dependency, raising concerns about access for low-income students who may not be able to pay the full price of tuition, according to the report.

    Students say financial aid and support are critical to their retention; previous studies point to cost being one of the top reasons why a student leaves higher education. Over half of students (59 percent) in Tyton’s report said financial aid counseling is very important to their decision to re-enroll, compared to 52 percent who indicated academic registration was very important and 49 percent who cited mental health counseling.

    Staffing constraints: Retaining support staff is another challenge that institutions reported; over 60 percent say they’re having a hard time filling vacancies or face hiring freezes in support departments.

    For many students, academic advising is a cornerstone of success in higher education, but many departments are under stress due to high caseloads (42 percent) and frequent turnover in staff (31 percent), according to the report. Despite these headwinds, 74 percent of public four-year institutions and 72 percent of large institutions (those with more than 10,000 undergraduates) plan to increase the caseloads of staff members to recoup lost revenue.

    “Gaps in staffing directly erode advising capacity and quality,” the report authors wrote. “Our survey shows that advisers managing caseloads of 300 or more students are not only less able to engage regularly with those they serve but also more likely to leave their roles. This dynamic fuels a cycle of turnover and declining support quality, undermining institutions’ ability to sustain consistent, high-impact advising.”

    Other popular strategies institutions may employ to combat staffing challenges include reassigning duties across departments, reducing or delaying services, or shifting services to peer advisers or part-time staff members.

    To combat large caseloads, some institutions are considering implementing structured group advising sessions and developing flexible capacity for peak times, the survey noted.

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  • Smarter Support: How to Use AI in Online Courses and Teach Your Students to Use It Too – Faculty Focus

    Smarter Support: How to Use AI in Online Courses and Teach Your Students to Use It Too – Faculty Focus

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  • Smarter Support: How to Use AI in Online Courses and Teach Your Students to Use It Too – Faculty Focus

    Smarter Support: How to Use AI in Online Courses and Teach Your Students to Use It Too – Faculty Focus

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