Tag: support

  • How our researchers are using AI – and what we can do to support them

    How our researchers are using AI – and what we can do to support them

    We know that the use of generative AI in research is now ubiquitous. But universities have limited understanding of who is using large language models in their research, how they are doing so, and what opportunities and risks this throws up.

    The University of Edinburgh hosts the UK’s first, and largest, group of AI expertise – so naturally, we wanted to find out how AI is being used. We asked our three colleges to check in on how their researchers were using generative AI, to inform what support we provide, and how.

    Using AI in research

    The most widespread use, as we would expect, was to support communication: editing, summarising and translating texts or multimedia. AI is helping many of our researchers to correct language, improve clarity and succinctness, and transpose text to new mediums including visualisations.

    Our researchers are increasingly using generative AI for retrieval: identifying, sourcing and classifying data of different kinds. This may involve using large language models to identify and compile datasets, bibliographies, or to carry out preliminary evidence syntheses or literature reviews.

    Many are also using AI to conduct data analysis for research. Often this involves developing protocols to analyse large data sets. It can also involve more open searches, with large language models detecting new correlations between variables, and using machine learning to refine their own protocols. AI can also test complex models or simulations (digital twins), or produce synthetic data. And it can produce new models or hypotheses for testing.

    AI is of course evolving fast, and we are seeing the emergence of more niche and discipline-specific tools. For example, self taught reasoning models (STaRs) can generate rationales that can be fine-tuned to answer a range of research questions. Or retrieval augmented generation (RAG) can enable large language models to access external data that enhances the breadth and accuracy of their outputs.

    Across these types of use, AI can improve communication and significantly save time. But it also poses significant risks, which our researchers were generally alert to. These involve well-known problems with accuracy, bias and confabulation – especially where researchers use AI to identify new (rather than test existing) patterns, to extrapolate, or to underpin decision-making. There are also clear risks around sharing of intellectual property with large language models. And not least, researchers need to clearly attribute the use of AI in their research outputs.

    The regulatory environment is also complex. While the UK does not as yet have formal AI legislation, many UK and international funders have adopted guidelines and rules. For example, the European Union has a new AI Act, and EU funded projects need to comply with European Commission guidelines on AI.

    Supporting responsible AI

    Our survey has given us a steer on how best to support and manage the use of AI in research – leading us to double down on four areas that require particular support:

    Training. Not surprisingly the use of generative AI is far more prevalent among early career researchers. This raises issues around training, supervision and oversight. Our early career researchers need mentoring and peer support. But more senior researchers don’t necessarily have the capacity to keep pace with the rapid evolution of AI applications.

    This suggests the need for flexible training opportunities. We have rolled out a range of courses, including three new basic AI courses to get researchers started in the responsible use of AI in research, and online courses on ethics of AI.

    We are also ensuring our researchers can share peer support. We have set up an AI Adoption Hub, and are developing communities of practice in key areas of AI research – notably research in AI and Health which is one of the most active areas of AI research. A similar initiative is being developed for AI and Sustainability.

    Data safety. Our researchers are rightly concerned about feeding their data into large language models, given complex challenges around copyright and attribution. For this reason, the university has established its own interface with the main open source large language models including ChatGPT – the Edinburgh Language Model (ELM). ELM provides safer access to large language model, operating under a “zero data retention” agreement so that data is not retained by Open AI. We are encouraging our researchers to develop their own application programming interfaces (APIs), which allow them to provide more specific instructions to enhance their results.

    Ethics. AI in research throws up a range of challenges around ethics and integrity. Our major project on responsible AI, BRAID, and ethics training by the Institute for Academic Development, provide expertise on how we adapt and apply our ethics processes to address the challenges. We also provide an AI Impact Assessment tool to help researchers work through the potential ethical and safety risks in using AI.

    Research culture. The use of AI is ushering in a major shift in how we conduct research, raising fundamental questions about research integrity. When used well, generative AI can make researchers more productive and effective, freeing time to focus on those aspects of research that require critical thinking and creativity. But they also create incentives to take short cuts that can compromise the rigour, accuracy and quality of research. For this reason, we need a laser focus on quality over quantity.

    Groundbreaking research is not done quickly, and the most successful researchers do not churn out large volumes of papers – the key is to take time to produce robust, rigorous and innovative research. This is a message that will be strongly built into our renewed 2026 Research Cultures Action Plan.

    AI is helping our researchers drive important advances that will benefit society and the environment. It is imperative that we tap the opportunities of AI, while avoiding some of the often imperceptible risks in its mis-use. To this end, we have decided to make AI a core part of our Research and Innovation Strategy – ensuring we have the right training, safety and ethical standards, and research culture to harness the opportunities of this exciting technology in an enabling and responsible way.

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  • How Can Institutions Best Support Their Online Learners?

    How Can Institutions Best Support Their Online Learners?

    Title: Supporting Online Learners: Insights from SUNY’s Campus Coaching Programs

    Authors: Marjorie Dorimé-Williams, Jálynn Castleman, Parker Cellura, Rebekah O’Donoghue, and Makoto Toyoda

    Source: MDRC

    The structure and delivery of online programs can have significant impacts on a student’s ability to succeed. After examining success coaching practices at three State University of New York institutions, the authors of new analysis from MDRC offer several policy recommendations to support online learners.

    Within each university, there were a variety of approaches to providing help for online students. Analyzing and comparing the programs indicated there are three primary types of support for online learners: coaching communication strategies and technology applications, student engagement, and academic outcomes.

    Some of the most effective practices in each category are:

    Coaching Strategies

    Personalized support from coaches is one of the most effective ways to help students. By minimizing the coach-to-student ratio, institutions can ensure coaches have a manageable workload, enabling them to cater their coaching to fit individual students’ needs.

    Tracking student data can help coaches identify needs and tailor support. Performance and outcome metrics, such as grades, course attendance, and credit accumulation, can be used to identify struggling students and guide intervention strategies. Additionally, learning management systems that track student engagement can facilitate personalized communication to fit students’ needs and preferences.

    Opportunities for professional development help coaches provide the best support for their students. Institutions should continually provide training opportunities to help inform online pedagogy.

    Student Engagement

    Centralizing support services improves student access and awareness.A unified, easily accessible platform can ensure that students know about and use available resources.

    Building community is especially important—and especially challenging—for asynchronous learners. Faculty can foster connections through synchronous or asynchronous study groups and should be mindful of online students’ varied schedules.

    Responsive, innovative communication helps keep students engaged. Timely feedback and meeting students where they are—through tools and communication styles they prefer—can promote sustained engagement.

    Academic Outcomes

    Faculty need targeted training to effectively adapt courses for online delivery. Professional development can help instructors redesign courses for virtual environments and maintain instructional quality.

    Quality standards for course design can improve consistency and effectiveness. Standardized templates and interaction guidelines help ensure that all online courses meet a baseline of student support and instructional quality.

    Coaches and faculty can collaborate to provide holistic academic support. Integration of coaching within academic programs strengthens both in- and out-of-classroom support, creating a more cohesive experience for online students.

    With an increasing proportion of students participating in online courses, building capacity to support online learners promotes success for all students, especially those who are entirely online. Institutions committed to improving their online programs can dedicate resources to developing and evaluating courses and support systems.

    To read the full report, click here.

    —Erica Swirsky


    If you have any questions or comments about this blog post, please contact us.

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  • Immigrants Keep Lining Up to Learn English as City Hall Cuts Support – The 74

    Immigrants Keep Lining Up to Learn English as City Hall Cuts Support – The 74


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    Inside a classroom at the Center for Family Life in Sunset Park on a recent Monday morning, teacher Julian Colón was busy setting out notebooks, folders, pens and crayons on a table. Outside in the hallway, a sign taped to a wall reads “CLASES DE INGLÉS POR ESTE CAMINO” — English classes this way.

    It was the first day of the spring semester in this predominantly Latino corner of the Brooklyn neighborhood, where Colón was expecting about 30 students in class.

    Julian Colón teaches an English as a Second Language class at the Center for Family Life in Sunset Park, Brooklyn, April 7, 2025. (Ben Fractenberg/THE CITY)

    But not everyone who wanted a seat at the table was there. More than 400 students are now on the center’s waitlist, according to Maria Ferreira, its adult employment program director.

    “I sit right by the reception, and every single day we get inquiries about ESOL,” Ferreira told THE CITY, using the acronym for English for Speakers of Other Languages. “Every day we’re adding people to the waiting list.”

    Demand for English classes has increased with the influx of migrants that began in 2022, according to a new report by United Neighborhood Houses, which represents 46 settlement houses that help serve immigrant populations, even as City Hall has slashed funding.

    At Flatbush-based social services giant CAMBA, program manager Jude Pierre said more than 700 prospective students are now waiting to get into one of its 10 city-funded ESL classes, which collectively accommodate about 200 students.

    “With the migrant crisis…we ended up getting a lot of individuals coming here to register for classes to the point where we basically had to stop taking registrations,” Pierre told THE CITY. “We got to the point where it didn’t make any more sense to have thousands of people on a waiting list, knowing we would never get to most of them. We started saying, ‘Sorry, we can’t do this, because it’s not fair to you,’ and trying to refer them to other places.”

    Last year, the Department of Youth and Community Development reduced funding for literacy classes by nearly 30% to $11.9 million from $16.8 million, the report noted. Many long-time providers in areas where migrant shelters were clustered also lost out on DYCD dollars after the agency adjusted its funding eligibility formula,” as THE CITY previously reported.

    An immigrant student takes an English as a Second Language class at the Center for Family Life in Sunset Park, Brooklyn.
    An immigrant student takes an English as a Second Language class at the Center for Family Life in Sunset Park, Brooklyn, April 7, 2025. (Ben Fractenberg/THE CITY)

    According to the report, many classes now depend entirely on discretionary dollars from the City Council, which increased its funding to $16.5 million in fiscal year 2025 from roughly $6.5 million in recent years to back organizations DYCD left behind.

    Several providers, however, told THE CITY that compared to DYCD’s multi-year contracts, Council funding, which requires annual reconsideration, makes it difficult to plan ahead and maximize offerings.

    And for some, like CAMBA, Council funding was not enough to cover the losses from DYCD with the group reducing the number of students it serves by 174 and closing its waitlist, Pierre said.

    So far, providers say, demand among new arrivals has remained steady even as the Trump administration’s mass deportation efforts have led many new arrivals fearful of working or sending kids to school or even walking the streets.

    “Ideally, these programs would be supported by a robust, baselined program managed by DYCD that offered students and providers stability with year-over-year funding,” the report says. “However, until DYCD revisits its unnecessarily restrictive stance…it is crucial that the City Council continue this support to make sure that adult learners continue to have access to quality classes.”

    ‘I Understand People Now’

    While fewer than 3% of the 1.7 million immigrants in need of English classes are able to access it through city-funded programs, according to the report, students who were able to find their way into a class told THE CITY improved English has helped with their daily lives — and their job prospects.

    Currently, two-thirds of New Yorkers with limited English proficiency earn less than $25,000 a year, according to American Community Survey data cited in the report.

    Rosanie Andre, 42, came to New York City from Haiti in 2023, and said she started taking English classes at CAMBA last year after three months on a waitlist. Since then, she’s been able to get a job serving food at Speedway while also delivering packages for Amazon per diem.

    “When I did my interviews, you have to speak in English with the manager. And it helped me a lot because I understand people now,” Andre, a native Haitian Creole and French speaker, said in English.

    Learning English has also helped Andre communicate with her 6-year-old — who only started speaking after their move to New York City.

    “And she started to speak English — English only. She knows nothing in Creole,” Andre said. “I try to listen to my daughter and speak to her English-only.”

    With her English improving, Andre said she is better able to help her daughter with her homework.

    “I try to explain her how to do it in English,” Andre said. “If no CAMBA, I have difficulty to understand. Cuz when I come here, I don’t understand nothing. When people speak, I smile because I understand nothing.”

    Roodleir Victor, 29, saw English classes as an essential stepping stone in furthering his education. He had completed his college coursework for an economics degree in his native Haiti, he said, though he ultimately fell just short of obtaining a degree because it would have required him to stay in the country’s capital, which has been embroiled in political turmoil and gang violence. 

    He started taking English classes when he moved to the city in 2023, he said, in hopes of continuing his studies here. For four days a week, he attended English classes in Flatbush from 1 to 4 p.m. before heading to Long Island to work at a pasta factory on a 5 p.m. to 5 a.m. overnight shift.

    Victor is now enrolled in a GED class, he said, and hopes to study computer programming after that.

    “I would like to study at a university which I can learn technology. But it’s difficult for me, because I don’t have the support I need to go there,” Victor said in English. “But for me personally, I believe in my capacity to adapt.”

    ‘It’s Not Impossible’

    Back in Sunset Park, a 55 year-old asylum seeker was patiently waiting to enter the room half an hour before class started at 9 a.m.

    “I’m just eager to learn,” the native of Ecuador  said in Spanish. “It’s important because I want to communicate with others for a job.”

    The mother of five arrived in New York City three months ago, she said, after seeking asylum at the Mexico-California border then being detained there for three months. She’s cleaning homes to help make ends meet, but hopes to land a job with steadier income soon.

    “Whatever I can get I pick up, but those jobs come and go,” she said. “I was in a workforce development program but the curriculum was in English so I started looking for classes.”

    Oscar Lima rolled into English class with his e-scooter just after class started at 9:30 a.m. The 34-year-old is now in his second semester of classes, he said, which he makes time for in between catering gigs, food deliveries and a third job as a barback.

    Columbian immigrant Oscar Lima says learning English will help him work in the food service industry.
    Columbian immigrant Oscar Lima says learning English will help him work in the food service industry, April 7, 2025. (Ben Fractenberg/THE CITY)

    “My bosses told me, ‘You’re a good worker, but you need to learn English,’” Lima said. “And I decided that I didn’t want to learn English myself.”

    Lima and other students now settled into their seats, turning their attention to Colón.

    “Everybody, are we ready? Listos?” Colón asked.

    “Yes,” the class responded timidly.

    Students practice learning the names of colors at an English as a Second Language class in Sunset Park, Brooklyn.
    Students practice learning the names of colors at an English as a Second Language class in Sunset Park, Brooklyn, April 7, 2025. (Ben Fractenberg/THE CITY)

    Colón then began presenting ground rules on a digital whiteboard: Try to arrive within the five-minute grace period after the class start time, and come prepared with books, papers and pencils.

    “The most important rule,” Colón continued, before repeating himself in Spanish. “Please don’t be afraid to participate and make mistakes.”

    At break time, Lima shared how he, his wife and his two sons had arrived in the city from Colombia about three years ago. While the family had started off at a shelter, Lima said, they’re now able to afford an apartment of their own. His two kids — seven and ten years old — quiz him about names of objects around the house, he said, and often encourages him to learn English alongside with them.

    “New York, it poses many challenges. It’s difficult at the beginning, but it’s not impossible,” Lima said in Spanish. “My American Dream is my sons…I want my children to perhaps have what I didn’t have, but at the same time I want to show them how to earn it, and how to work like good people.”

    The story was originally published on THE CITY.


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  • Programs like tutoring in jeopardy after Linda McMahon terminates COVID aid spending extensions

    Programs like tutoring in jeopardy after Linda McMahon terminates COVID aid spending extensions

    This story was originally published by Chalkbeat. Sign up for their newsletters at ckbe.at/newsletters.

    HVAC projects to improve indoor air quality. Tutoring programs for struggling students. Tuition support for young people who want to become teachers in their home communities.

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    Almost 3 in 5 K-12 educators (55 percent) have positive perceptions about GenAI, despite concerns and perceived risks in its adoption, according to updated data from Cengage Group’s “AI in Education” research series.

    Our school has built up its course offerings without having to add headcount. Along the way, we’ve also gained a reputation for having a wide selection of general and advanced courses for our growing student body.

    When it comes to visual creativity, AI tools let students design posters, presentations, and digital artwork effortlessly. Students can turn their ideas into professional-quality visuals, sparking creativity and innovation.

    Ensuring that girls feel supported and empowered in STEM from an early age can lead to more balanced workplaces, economic growth, and groundbreaking discoveries.

    In my work with middle school students, I’ve seen how critical that period of development is to students’ future success. One area of focus in a middle schooler’s development is vocabulary acquisition.

    For students, the mid-year stretch is a chance to assess their learning, refine their decision-making skills, and build momentum for the opportunities ahead.

    Middle school marks the transition from late childhood to early adolescence. Developmental psychologist Erik Erikson describes the transition as a shift from the Industry vs. Inferiority stage into the Identity vs. Role Confusion stage.

    Art has a unique power in the ESL classroom–a magic that bridges cultures, ignites imagination, and breathes life into language. For English Language Learners (ELLs), it’s more than an expressive outlet.

    In the year 2025, no one should have to be convinced that protecting data privacy matters. For education institutions, it’s really that simple of a priority–and that complicated.

    Teachers are superheroes. Every day, they rise to the challenge, pouring their hearts into shaping the future. They stay late to grade papers and show up early to tutor struggling students.

    Want to share a great resource? Let us know at [email protected].

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  • FIRE POLL: Only 1/4 of Americans support deporting foreigners for pro-Palestinian views

    FIRE POLL: Only 1/4 of Americans support deporting foreigners for pro-Palestinian views

    PHILADELPHIA, April 17, 2025 — Many Americans are opposed to President Donald Trump’s speech-restrictive policies, a new national survey of free speech attitudes finds, with only a quarter supporting the deportation of legal non-citizens for expressing pro-Palestinian views.

    The National Speech Index, a quarterly survey designed by the Foundation for Individual Rights and Expression, also found substantial opposition to pulling federal funding from colleges and universities that failed to arrest pro-Palestinian protesters, or are “not doing enough” to combat anti-Semitism on campus and those that fail to disband DEI programs.

    The survey provides the first detailed national snapshot of Americans’ views towards Trump’s policies through the prism of free speech rights in his second term. It also found that those saying they have “very little” or “no” confidence that Trump will protect First Amendment rights has risen ten points since the survey was last conducted in January.

    Only 26% of Americans said they support or strongly support deporting foreigners legally in the United States on a student visa for expressing pro-Palestinian views, while 52% are opposed or strongly opposed and 22% neither support nor oppose it. As for green card holders being deported for pro-Palestinian views, only 23% are in support, 54% are opposed, and 23% are neither in favor nor against.

    “Deporting someone simply for disagreeing with the government’s foreign policy preferences strikes at the very freedoms the First Amendment was designed to protect,” said FIRE Chief Research Advisor Sean Stevens. “Americans are right to reject this kind of viewpoint-based punishment.”

    The National Speech Index also polled Americans about whether they would support the federal government rescinding federal funding from colleges and universities for a host of reasons. (FIRE’s poll was conducted before the Trump administration announced on Monday that it would freeze $2.2 billion in federal grants to Harvard University as part of a dispute over the administration’s proposed reforms to the institution.)

    Just shy of half of Americans oppose pulling funding from colleges and universities for failing to arrest student protesters who express pro-Palestinian views (47%) or for failing to disband DEI programs (44%), while only 26% and 31% of Americans respectively support pulling funding in those cases.

    When asked about pulling funding from colleges over insufficient efforts to combat antisemitism: 35% of Americans said they would support that measure and 37% would oppose it.

     

    The latest edition of the NSI also found a notable decline in Americans’ confidence that Trump would protect their First Amendment rights. 51% of Americans now say they have “very little” or “no confidence at all,” compared to 41% who said the same in January.

    “Confidence in Donald Trump’s First Amendment bona fides has returned to pre-inauguration levels,” said Nathan Honeycutt, FIRE manager of polling and analytics. “The partisan differences never really went away, but the honeymoon phase for independents appears to be wearing off.”

    The National Speech Index is a quarterly poll designed by FIRE and conducted by the Dartmouth Polarization Research Lab to capture Americans’ views on freedom of speech and the First Amendment, and to track how Americans’ views change over time. The April 2025 National Speech Index sampled 1,000 Americans and was conducted between April 4 and April 11, 2025. The survey’s margin of error is +/- 3%.


    The Foundation for Individual Rights and Expression (FIRE) is a nonpartisan, nonprofit organization dedicated to defending and sustaining the individual rights of all Americans to free speech and free thought — the most essential qualities of liberty. FIRE educates Americans about the importance of these inalienable rights, promotes a culture of respect for these rights, and provides the means to preserve them.

    The Polarization Research Lab (PRL) is a nonpartisan collaboration between faculty at Dartmouth College, Stanford University and the University of Pennsylvania. Its mission is to monitor and understand the causes and consequences of partisan animosity, support for democratic norm violations, and support for partisan violence in the American Public. With open and transparent data, it provides an objective assessment of the health of American democracy.

    CONTACT:

    Alex Griswold, Communications Campaign Manager, FIRE: 215-717-3473; [email protected]

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  • How to Better Support Deans (opinion)

    How to Better Support Deans (opinion)

    Being a president is hard. Seriously hard. We are watching the rapidly increasing presidential turnover rate collide with the lack of formal succession planning at a time when higher education is under significant political pressure. This is a serious problem for higher education.

    But contrary to the popular perception, the president is not the sole difference-maker to an institution’s success. Once we look outside the spotlight of the presidency, we remember the institution’s core mission: academics. Skilled, effective academic leadership is vital to the ongoing success of an institution.

    Standing at the forefront of the academic mission is the provost. In case you are wondering what a provost does, they are, on paper, the chief academic officer, responsible for the vision and oversight of all academic affairs. As important as that sounds, Larry A. Nielsen, in his book Provost: Experiences, Reflections and Advice From a Former “Number Two” on Campus, describes the provost as the university’s “stay-at-home parent.” Not so glamorous.

    It is those leaders at the next level below the provost, the deans, who have responsibility for the vision and oversight of their respective colleges or schools. It is in these units where the bulk of the work happens for the academy to accomplish its mission, in research, teaching and service.

    In the current climate for higher education, where its value is being challenged and the fight for student enrollment is running high, the provost and deans hold the key to academic transformation, as they strive to make their institution a strong destination that changes students’ lives and opens doors to new careers. Additionally, the deans and their faculty are closer to the ground in terms of understanding what students and their communities need and want. They primarily shape which courses, programs, majors and minors are offered. They do this work. Not the president.

    This raises a question: What can be done to better support the deans?

    Deans operate at a critical transition point. They serve at the discretion of the provost and president, and, as such, take direction (or sometimes lack of direction) that comes down to them. At the same time, deans are serving and representing their faculty and staff, working to support their success in doing the actual work of educating, advancing knowledge and serving the institution as good citizens and stewards. This crunch between above and below brings a lot of pressure for deans, even in the best of circumstances.

    Thus, having coached and/or consulted with close to 100 deans over the years, I offer the following strategies.

    Give Them Resources and Get Out of the Way

    Being a dean is more closely aligned in its responsibilities to a presidential role than that of a provost. The dean oversees their school, with responsibility to set vision, create strategy, raise money, build and oversee administrative teams, manage politics, and drive results.

    What a dean is not is a “stay-at-home parent.”

    For deans to be most successful, the provost needs (to the best of their abilities) to provide deans with resources, professional development, time and clear direction. The provost (and at times the president) then needs to clear roadblocks, make introductions to key donors and stakeholders, and be available to the deans, as needed. You might say that the provost could consider the deans their most important constituents. If the deans are successful, it will greatly enhance the provost’s success.

    Allow Deans to Meet Alone Regularly

    Being a dean can be lonely. There is no one in their school to whom they can express insecurities or speak candidly, especially about sensitive issues. Providing space for the deans to meet and talk openly, candidly and even vulnerably with one another builds a group of trusted peers and advisers and creates a safe space to discuss challenges and give and get feedback from colleagues who may be experiencing the same.

    This process yields tremendous benefits for a campus, where challenges and opportunities across the schools can become aligned, resulting in better institutional decision-making, accountability and communication. The provost may think they should be in the room for these conversations (to hear what’s happening for the deans, to be helpful, etc.), but their presence limits the quality and openness of the conversations. If provosts want to be helpful, sponsor a monthly breakfast or dinner for the deans to meet alone. At a large R-1 where I have co-facilitated a new department chairs program for many years, the program has become affectionately known as “chairapy.” The same support could be provided for deans (deanhabilitation? I’m still working on a name for this one).

    Build a Team of Deans

    The deanship is an isolating role. The default setting for deans is to engage in turf wars with other deans, each jockeying for the attention and resources from the president, provost and CFO. As a result, many institutions fail to recognize how to leverage the deans as a true governing body on campus. Instead, both the provost and the president would benefit from investing their time and energy in supporting a deans’ council that has (as the Center for Creative Leadership proposes) shared direction, alignment and commitment. A unified team of deans allows for better decision-making, mutual support and resource sharing, as well as more consistent communication throughout the institution. Instead of fueling the common narrative of individual fiefdoms, invest in the deans as a team and reap the rewards of a better-functioning organization.

    Provide Deans With Information

    Deans like independence, running their shops with minimal interference. However, deans also need information and from all directions: above, below, across and outside. When information is lacking, rumors fill the void. Faculty will speculate, staff will complain or withdraw, stakeholders will wonder, “What is that dean doing, anyway?”

    To mitigate these issues, stakeholders need to share information and in particular, give the why, the context and rationale behind an issue. So if anyone wants to be helpful to their deans, overinform them and always include reasons why the information is important. If too much information is being provided, let the dean set the limits. And when a dean asks about an issue, please answer them (barring legal reasons not to). Don’t withhold. A dean left in the dark is only as good as the flashlight they have.

    Be a Thought Partner

    Deans attend a relentless number of meetings. As a client of mine once shared with me, “I have more requests for standing monthly meetings than there are hours in a month.” To avoid crushing deans with ineffective usage of their time, any meeting with them should be generative, one in which problems are being solved, decisions are being made, strategies are being forged and deals are being closed. Come to deans with solutions, with innovations and with energy. As the famous line from the film Jerry Maguire goes, “Help me help you!” Offer to be the dean’s thought partner, to stand (metaphorically) shoulder to shoulder and think through an issue together.

    Get Them a Coach

    As an executive coach, I recognize this one comes with my own inherent biases. And yet, I have seen firsthand the payoffs of providing executive coaching to deans. The return on investment easily justifies the financial cost. I do not wish to oversell this service. Just know it is super helpful—some might even say vitally.

    Ask Deans What They Need

    Finally, if you are not sure how to be helpful to a dean(s), ask them. They will know. A savvy dean, given the right mix of resources, support and collaboration, can accomplish great things, ultimately guiding their school to make the lasting impacts higher education so desperately needs these days: good news stories, student successes and positive contributions to their communities and country. A dean’s success can be a great counterbalance to the political side show that distracts from what truly makes the academy invaluable.

    Rob Kramer is a special adviser to the provost at Southern Oregon University, the former senior leadership adviser at the University of North Carolina’s Institute for the Arts and Humanities, and an executive coach and consultant in higher education and academic medicine.

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  • ShareWell Offers Free Mental Health Support to University Students Nationwide

    ShareWell Offers Free Mental Health Support to University Students Nationwide

    ShareWell—the first peer-to-peer mental health support platform—is now offering free, unlimited memberships to all university students across the U.S.

    With 70% of college students reporting mental health challenges, ShareWell aims to fill critical gaps in care by providing live, virtual peer-led support groups on topics like anxiety, depression, academic pressure, and life transitions. Students can join as many sessions as they want—completely free—by signing up with their university email at www.sharewellnow.com.

    It’s a simple way to access community support during what can be some of the most overwhelming years of life.

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  • CoSN2025 Takeaways: Meet the Winners

    CoSN2025 Takeaways: Meet the Winners

    Honors for edtech leaders across the country are always a highlight of one of edtech’s most influential events of the year. The innovations shared and insights delivered are what drive the best strategies for districts in the months and years to come. Below are some details:

    The CoSN Volunteer of the Year Award recognizes the achievements of one CoSN member who has provided exemplary support to the organization over the past year. Mike Daugherty of Chagrin Falls Exempted Village School District (OH) is this year’s winner. Mike has been a tireless volunteer and an invaluable leader in Ohio’s educational technology community. During the pandemic, he served as Chair of the Ohio CoSN chapter and extended his term an extra year to support the group during a critical time. One of his most impactful contributions has been the creation and leadership of a highly successful CETL study group. What began under his leadership during his time as Chair has grown into an annual fall cohort that meets weekly through the end of the year, guiding participants through the CETL framework. Thanks to Mike’s dedication, Ohio now has around 20 new CETLs each year — more than any other state.

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  • Wraparound Support Network Aids College Student Math Completion

    Wraparound Support Network Aids College Student Math Completion

    Corequisite educational models are tied to higher pass and completion rates for students compared to remedial education, but ensuring learners are passing college-level courses often requires additional institutional investment.

    Middle Georgia State University reimagined its corequisite education model to embed tutors, peer mentors and success coaches in entry-level math courses. Now, students who are falling behind are identified on a weekly basis, allowing for targeted and individualized outreach.

    After the first term of the initiative, passing rates grew over 10 percentage points and withdrawals decreased, encouraging the university to scale the intervention to English courses and, starting next fall, STEM courses with high failure—D or F—or withdrawal rates.

    What’s the need: Middle Georgia State offers 29 sections of its corequisite math course, Qualitative Reasoning. The course has seen stagnant success rates over the past few years, even though the number of students enrolled in corequisites grew, said Deepa Arora, senior associate provost of student success at Middle Georgia State.

    Students who didn’t pass the class were less likely to stay enrolled and progress, prompting institutional leaders to consider new ways to engage these learners.

    How it works: The solution was to create a support network of professionals who assist learners.

    Faculty members are at the center of the initiative, flagging at-risk learners who are missing goals or failing to submit work.

    From there, student success coaches, who are embedded in the course’s learning management system, reach out to those students to share resources, create a success plan and make referrals. Coaches also initiate a follow-up a week later to see if students have completed any action.

    Depending on the student’s area of weakness, success coaches funnel them to one of two types of student employee: an embedded tutor or a peer mentor.

    Embedded tutors address primarily academic concerns, such as low grades. Tutors attend class sessions, provide content-specific coaching and host review sessions as well as set up appointments for learners who need additional assistance, Arora said.

    Corequisite learners who may be missing or not participating in classes are referred to a peer mentor, Arora said. In addition to teaching academic skills, peer mentors focus on a student’s sense of belonging and connection to the institution. They facilitate workshops, provide referrals to other support resources and connect students with classmates.

    Both tutors and mentors are paid positions for which students must meet certain qualifications: They need to have passed the relevant course, be enrolled at least part-time and fulfill role-specific training.

    Building better: The staffing changes were supported by revenue from tuition increases over the past two years. Faculty buy-in was also essential. “Faculty collaboration and cooperation with the success team was an integral part of the initiative and led to the development of a support ecosystem for the student,” Arora said.

    Prior to implementing the new model, faculty members were briefed on the initiative’s design and asked to provide feedback and meet with the success coaches to build relationships.

    Faculty didn’t receive any specific training other than guidance on how to identify at-risk students—those missing classes, earning low grades or failing to engage. Campus leaders also encouraged professors to send weekly communication regarding student performance and share related information about content with the success coach assigned to their section, Arora said.

    The impact: The initiative succeeded in its goal of improving student pass rates: 73 percent of students who attempted the course in fall 2024 passed, a 14-percentage-point increase from the previous fall’s rate. (Excluding withdrawals, 77 percent of fall 2024 students passed the course.)

    One trend the university noted was that the students who did fail were primarily in the online sections, suggesting that improvements to the in-person experiences were moving the needle.

    Additionally, the connection between faculty and success coaches broke down institutional silos through ensuring timely identification of barriers and sharing of best practices. Success coaches appreciated being embedded in the learning management system, as it gave them greater insight into where the students needed help.

    Support staff also noted increased student use of resources.

    What’s next: After the initial positive results, university leaders chose to extend the initiative this term to include all sections of Composition I and its corequisite support courses. “The plan is also to extend this strategy to all sections of Anatomy and Physiology I and II where additional support is needed to improve their success rates,” Arora said.

    The university will also invest in additional focus on online courses to close success gaps there.

    Do you have an academic intervention that might help others improve student success? Tell us about it.

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  • NSF, NIH Slash Support for Early-Career Scientists

    NSF, NIH Slash Support for Early-Career Scientists

    Both the National Science Foundation and the National Institutes of Health are slashing funding support for graduate students and early-career researchers as President Donald Trump continues dramatic federal budget cuts. 

    Since Trump took office in January, the two agencies—which send billions in funding to research universities each year—have stalled grant reviews, fired scores of workers and terminated or flagged hundreds of active grants that conflict with the administration’s ideological goals.

    On Tuesday, Nature reported the NSF Graduate Research Fellowship Program awarded 1,000 fellowships—fewer than half of the record-setting 2,555 fellowship offers it made in 2023, and the second-smallest number of awards since 2008. 

    Prior to this year, the fellowship program’s stated goal was to “ensure the quality, vitality, and diversity of the scientific and engineering workforce,” though the Trump administration has since replaced the word “diversity” with “strength.” 

    Since 1952, the NSF’s fellowship program has funded more than 75,000 master’s and Ph.D. students pursuing science degrees. Fellows receive five years of funding, which includes a $37,000 annual stipend and the cost of tuition. The fellowships are highly competitive; of the more than 13,000 applicants who apply each year, only about 16 percent typically get an award. While the cuts made it even more competitive this year, a record 3,018 applicants also received “honorable mentions,” which don’t come with an award but can boost a CV nonetheless. 

    Over the past two weeks, the NIH has also canceled numerous institutional and individual training grants, including many that support scientists from underrepresented communities, according to The Transmitter

    The outlet reported that a chemistry professor at the University of Puerto Rico–Río Piedras Campus received a letter from the NIH terminating funding for the Undergraduate Research Training Initiative for Student Enhancement because the award “no longer effectuates agency priorities.”

    That justification is now central to a federal lawsuit researchers and advocacy groups filed against the NIH last week, which among other points argues that the Department of Health and Human Services (the NIH’s parent agency) hasn’t yet adopted rules that would allow it to terminate an award for not effectuating agency priorities. 

    Other terminated NIH training programs, according to The Transmitter, include the Maximizing Access to Research Careers program, which funded undergraduate researchers; the Post-Baccalaureate Research Education Program; the Bridges to the Doctorate program, which trained master’s students; the Initiative for Maximizing Student Development, which supported graduate students; and the Institutional Research and Academic Career Development Award, which aided postdoctoral researchers.

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