Tag: Supporting

  • Supporting students and free speech on campus requires reform

    Supporting students and free speech on campus requires reform

    The recent polling on students’ views on free speech, published by HEPI, presents what looks like a confusing and muddled picture of students’ perspectives.

    On the one hand, today’s students appear more alert to the demands of safety and security than previous cohorts, with increased support for the use of content warnings, safe space policies, and a decent majority (63 per cent) who agree with the premise that protection from discrimination and ensuring the dignity of minorities can be more important than unlimited freedom of expression.

    On the other, the same cohort of students expresses support for a good number of principled free speech positions, with 70 per cent agreeing that universities should never limit free speech, and 52 per cent that education should “not be comfortable” because “universities are places of debate and challenging ideas.” There is also increased support for the proposition that “a lot of student societies are overly sensitive.”

    If you’re searching for coherence in students’ position then none of our collective mental models seems to apply – whether that’s a “woke” model (in the pejorative sense of snowflake students drawing equivalence of mild offence with grievous bodily harm), or from the classical liberal pro-free speech standpoint. These, we are forced to conclude, may not be the mental models current students are using in their understanding of navigating complex political territory.

    One of the characteristics of the free speech debate has been that a lot has been said about students, and the sort of environment they ought to be exposed to while on campus, but rather less attention has been paid to what students might want to say, or what purposes and values they attach to political debate and civic participation. The current political climate is, to put it mildly, grim as hell – raucous, accusatory, significantly short on empathy and compassion and, worst of all, not producing significant improvements in young people’s lives.

    Given that context, it might not be all that surprising that most students want at least one political party banned from campus – it was Reform topping the poll that caught the headlines last week, but I find more significant that only 18 per cent of students said that no political party should be banned from campus. Could it be that students don’t feel the parties have all that much to offer them?

    The winds are changing

    This is a deeply pertinent question for contemporary student leaders, who frequently find themselves in the cross-fire of these debates.

    Speaking to student leaders about free speech policy, particularly in the wake of the Office for Students’ intervention at the University of Sussex, there’s a growing challenge for institutions to confidently be a political actor on campus. And for students there is a real sense that their attitudes to politics at university are changing.

    On my regular briefing calls with student unions I run through the top ten things happening in policy that month, and recently there’s been a steady influx of questions about what happens when students get frustrated that there’s a new student society on campus that they ideologically disagree with.

    At one students’ union a group of Reform supporting students filed to be a registered SU society following the US election in 2024. Even if the Higher Education Freedom of Speech Act wasn’t around, the SU would still be required to register and ratify the society – the only difference now is it’s clearer they must follow the joint free speech code with the university. Students signed petitions and directed their anger at the SU for ratifying the society in the first place and any subsequent events held by ReformSoc were met with student protest (also protected under the terms of the new legislation).

    The protests centered around the events being a threat to safety on campus, fearing events would border on hate speech and that the SU no longer reflected or represented them. Students that protested likely support abstract principles of free speech, yet these don’t neatly map onto what they fear may be its results. The ratification and later protests did the rounds on social media and got the attention of the public at which point a rush of unpleasant comments and attacks headed towards the SU.

    In one sense all this is as it should be – the society was enabled to exist, those who wanted to protest did so – but it’s doubtful that much actual debate took place, or that many minds were changed. The SU leaders involved were left trying desperately to stick to the law, facilitate student political engagement, keep the peace, and protect themselves from increasingly vicious attacks for doing so.

    Statements and action about EDI, decolonisation or the recent trans ruling are wrapped up in a new sense of nervousness that will frustrate both ends of the student political spectrum, albeit in different ways. I did enjoy speaking to one team who told me the frustration from students about ReformSocs has led them to put on more EDI based events in the hope more students keep coming, find their safe spaces and recognise that the campus still represents them.

    Making it happen

    All this is contributing to a real tension when it comes to understanding how SUs can best support students and student leaders to become political actors, and agentive citizens. Both the toxicity of the current political environment and the regulations that are intended to try to lay down some principles to manage it, are difficult for student leaders to navigate.

    Now that the free speech legislation is in force, the next debate needs to be about how we get to a space where universities and SUs are agents of civic and political action which isn’t seen exclusively through the lens of “woke” or even the classical liberal position – but something more directly applicable to students’ lived experience of engaging with these tricky political issues.

    There needs to be a deeper understanding and discussion within the student movement, supported by institutions, of the importance of having a plurality of ideas on campus and recognition of the particularities of the current political moment. For university to be both a safe space and also a space to be challenged, the mode of challenge needs to be tailored to the issues and the context.

    In the conversations I’ve had there’s a willingness to try and convert the protest energy into political action, to push SUs to continue to be political agents and welcoming of debate, developing students’ civic identities. I’d love to see debates about free speech reframed as an exciting opportunity, something which already allows diverse student thought, often through student societies. But just sticking to the rules and principles won’t deliver this – we need to move the conversation to the practicalities of making this happen.

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  • Supporting Students Through Feedback: Approaches for Faculty – Faculty Focus

    Supporting Students Through Feedback: Approaches for Faculty – Faculty Focus

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  • Supporting the student wellbeing supporters

    Supporting the student wellbeing supporters

    Across the UK, the sector is focused on scaling up wellbeing provision for students.

    But as the mental health needs of learners increase, so too does the invisible pressure placed on academic and professional staff.

    It’s a quiet crisis: wellbeing support for students is climbing the strategic agenda, while support for those delivering that care remains comparatively under-resourced. This is thrown into sharp relief given the turbulent times across the higher education institutions with staff facing uncertainty about stability of jobs, expectations and workload.

    Staff as emotional first responders

    Within the current HE model, academic staff are expected to be responsive to student disclosures, emotionally available during distress, and flexible with academic adjustments, all while fulfilling the core responsibilities of curriculum design, delivery, and assessment. As a result, the boundaries between rising workload, pedagogy, pastoral care, and crisis navigation are becoming increasingly blurred. A 2022 report by Education Support found that 78 per cent of academic staff felt their psychological wellbeing was less valued than productivity, and over half showed signs of depression.

    While professional staff often serve as key facilitators of institutional wellbeing initiatives, they too experience compassion fatigue and rising burnout especially in roles that bridge student-facing services and policy implementation. The impact of the Covid-19 pandemic on academic and professional services staff was far reaching, with an increased demand for staff to re-design teaching resources, master new technologies and approaches to engage students and support their wellbeing whilst also managing their own mental health and resilience.

    Reorganising workload and investing in their wellbeing is a necessity for retention, effectiveness, and staff morale.

    Coaching as a holistic practice of care

    Coaching in higher education is a personalised approach for investing in an individual by supporting them to reach their full potential. The way coaching approaches support for an individual is through reflection, clarify goals, developing a growth mindset and build self-awareness. Therefore, coaching has been increasingly introduced across the higher education institutions for supporting students’ resilience. As those initiatives progressed, a parallel narrative emerged “Look after the staff and staff will look after students” in the 2022 Journal of Further and Higher Education by Brewster. Academic and professional colleagues also needed a space to pause, reflect, and rebuild their own sense of clarity and confidence.

    Just as students have had to navigate the difficulties and emotional toll of the Covid-19 pandemic, so have staff had to navigate profound disruption in their lives whilst still providing support for students’ mental health. With the disruption caused by the pandemic only a few years in the past, staff now face more challenges resulting from job uncertainty, institutional restructuring, and sector-wide instability. The cumulative impact of these pressures has left many staff navigating blurred boundaries, depleted confidence, and a loss of clarity about their professional identity. In this context, coaching for staff focused on wellbeing, self-reflection, and self-compassion is a strategic necessity for supporting staff resilience.

    Coaching sessions embedded into staff work plans would provide spaces for staff to decompress and have meaningful conversations to clarify career goals. While it may be desirable to reduce workload, coaching can have indirect effect in equipping staff to manage workload more efficiently through reprioritisation. Consequently colleagues would not only feel better equipped to support students but would also be able to recognise and respond to their own emotional needs, re-align work plans with their personal and professional values enhancing their overall mental wellbeing.

    Coaching isn’t just a tool for student development, it’s a strategic investment in staff wellbeing. It’s also a reminder that institutional care must be available to all staff. As it stands right now coaching is reserved only for those in leadership management. All staff academic, professional, and operational deserve access to coaching as a tool for personal and professional wellbeing. When coaching is inclusive, it becomes a strategic lever for culture change, not just individual development.

    Reframing the culture

    In a sector often reliant on institutional employee assistance programmes or crisis-oriented interventions, staff coaching offers preventative, community-driven professional development that builds collective capacity for resilience. It reframes wellbeing not as “self-care,” but as cultural care embedded in day-to-day practice, mentoring, and reflection especially given the challenges of current circumstances.

    In an age increasingly shaped by artificial intelligence and automated systems, the need to preserve human connection, emotional intelligence, and identity within education has never been greater. Coaching provides space to foster not just personal and professional growth, but a grounded sense of self, anchoring staff in their purpose and values in a period of rapid technological change. We cannot afford to treat staff wellbeing as secondary to student success as they are interdependent. When staff are supported, resourced, and cared for, they are better positioned to create the conditions in which students can thrive.

    If the higher education institutions wants to retain engaged, resilient and emotionally intelligent educators, then coaching shouldn’t just be something we only offer to students and leadership staff. Leadership plays a critical role in setting the tone for this culture, ensuring that wellbeing is not just encouraged but embedded in everyday practice for all staff. It requires visible leadership commitment to wellbeing, through coaching, open dialogue, and consistent reinforcement of values of empathy, inclusion, and respect. One powerful way to enact this commitment is through institutionally supported coaching not just for leaders, but for all staff.

    Many institutions already have a valuable but underutilised resource; trained internal coaches. These individuals bring deep contextual understanding of the higher education institution itself. Encouraging and enabling internal coaches to work with staff across all roles not just those in leadership can embed a culture of care and reflection at scale. When coaching is normalised as part of everyday professional development and wellbeing, it signals that the institution values its people not just for what they produce, but for who they are.

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  • A NEST for Online Learning: Supporting Students in Virtual Education – Faculty Focus

    A NEST for Online Learning: Supporting Students in Virtual Education – Faculty Focus

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  • A NEST for Online Learning: Supporting Students in Virtual Education – Faculty Focus

    A NEST for Online Learning: Supporting Students in Virtual Education – Faculty Focus

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  • Advance HE must deepen our expertise in supporting transformation and change

    Advance HE must deepen our expertise in supporting transformation and change

    The challenges for higher education and research institutions – both in the UK and in many countries across the world – are acute and immediate.

    A combination of funding pressures, changing student demands, the rapid development of AI, international conflict and restrictive visa regimes are necessitating significant change and transformation.

    These tough challenges require all those working in higher education to think differently about how we lead, teach, support students and operate. Yet within these challenges lie opportunities for innovation and positive change.

    I am three months into the role as chief executive of Advance HE. My recent conversations with many of our members have reinforced the need for us to focus on how we can enhance our support for transformation and change.

    Time for a change

    I believe that to be successful, higher education institutions need good leadership; effective governance; they should promote excellence in teaching and learning; and embed equality, promote diversity and inclusion. These are the four key pillars of Advance HE’s work and will continue to be so. However, we cannot stand still. Supporting higher education institutions in this difficult and changing context means that Advance HE needs to change and modernise. Our portfolio, programmes and products need regular review, refreshing and revamping, to remain relevant, to be high value and high impact.

    There has been excellent work led by Universities UK’s transformation and efficiency taskforce, which set out a number of recommendations and challenges for the sector. Advance HE can play an important role in supporting transformation and change both at a sector level and an institutional level. In the context of financial pressures, changing student needs, international uncertainty and digital developments – we need to be an enhancement agency – a trusted partner for higher education and research institutions.

    Supporting enhancement, change and transformation will now be at the heart of what Advance HE does – embedded across our member benefits, our programmes and our consultancy. To help institutions through these challenging times we will apply our expertise, experience and resources to best support enhancement and service improvement, where it is needed.

    Collaborating with partner organisations that are supporting transformation and change will be central to our approach. Blending our expertise in leadership development, educational excellence, equality and inclusion, governance effectiveness with the experience of partners that have different but complementary skills and capabilities.

    Overall, our focus is primarily on people. We can play a role to enhance capabilities at all levels to lead and manage transformation and change – academics, professionals services, governing bodies.

    What we will do

    There are three practical steps I am taking now to strengthen our support for transformation and change:

    Firstly, we have made supporting transformation and change a core part of our membership offer. We are drawing on the areas where we have deep expertise – leadership development, educational excellence, governance effectiveness – to apply our expertise directly to the most pressing issues facing our members.

    For example, the new Educational Excellence Change Academy, a structured virtual six-month programme designed to help higher education staff to lead systemic educational transformation. The programme provides practical support to redesign curriculum to align with workforce needs, reimagine pedagogy to be inclusive, digital, and engaging; and enhancing student support models to strengthen wellbeing and retention.

    Additionally, we have launched the Merger Insights and Roadmap, a new resource for navigating institutional collaboration, partnerships and mergers. Drawing on recent case-studies from successful transformations, it considers early option-testing and due diligence through to culture integration and regulatory engagement.

    Secondly, later this autumn I will announce a new strategic advisory group who will work with our in-house expert to further enhance our support for transformation and change. We will further evolve our membership offer; review our portfolio of products and services; lead new research to share insights; and bring knowledge and learning from other sectors that have delivered significant transformation. We will also recruit new associates with deep and relevant transformation experience to work with our in-house experts.

    Thirdly, we will do more to realise the benefits of Advance HE being a global organisation with an international membership. Our 470 members are from 34 countries – with almost a third of our members outside the UK – in Australia, Ireland, in the Gulf, across Europe, in South-East Asia and beyond. The challenges facing higher education institutions in one part of the world are often mirrored in another. The solutions, approaches and innovations being developed in different contexts can offer fresh perspectives and practical ideas that translate across borders. We will do more to draw on the fact that we have a diverse, global membership to share insights, solutions, and good practice across our membership.

    At a time of significant challenge for higher education and research, institutions are increasingly needing to deliver transformational change in the way they operate. Advance HE is committed to supporting people working in higher education to do this successfully.

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  • Supporting the Supporters: Promoting Educators’ Mental Health – Faculty Focus

    Supporting the Supporters: Promoting Educators’ Mental Health – Faculty Focus

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  • Supporting the Supporters: Promoting Educators’ Mental Health – Faculty Focus

    Supporting the Supporters: Promoting Educators’ Mental Health – Faculty Focus

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  • Supporting Transfer Student Success Through Data

    Supporting Transfer Student Success Through Data

    Transfer students often experience a range of challenges transitioning from a community college to a four-year institution, including credit loss and feeling like they don’t belong on campus.

    At the University of California, Santa Barbara, 30 percent of incoming students are transfers. More than 90 percent of those transfers come from California community colleges and aspire to complete their degree in two years.

    While many have achieved that goal, they often lacked time to explore campus offerings or felt pressured to complete their degree on an expedited timeline, according to institutional data.

    “Students feel pressure to complete in two years for financial reasons and because that is the expectation they receive regarding four-year graduation,” said Linda Adler-Kassner, associate vice chancellor of teaching and learning. Transfer students said they don’t want to “give up” part of their two years on campus to study away, she said.

    Institutional data also revealed that their academic exploration opportunities were limited, with fewer transfers participating in research or student groups, which are identified as high-impact practices.

    As a result, the university created a new initiative to improve transfer student awareness of on-campus opportunities.

    Getting data: UCSB’s institutional research planning and assessment division conducts an annual new student survey, which collects information on students’ demographic details, academic progress and outside participation or responsibilities. The fall 2024 survey revealed that 26 percent of transfers work for pay more than 20 hours per week; an additional 40 percent work between 10 and 20 hours per week. Forty-four percent of respondents indicated they do not participate in clubs or student groups.

    In 2024, the Office of Teaching and Learning conducted a transfer student climate study to “identify specific areas where the transfer student experience could be more effectively supported,” Adler-Kassner said. The OTL at UCSB houses six units focused on advancing equity and effectively supporting learners.

    The study found that while transfers felt welcomed at UCSB, few were engaging in high-impact practices and many had little space in their schedules for academic exploration, “which leads them to feel stress as they work on a quick graduation timeline,” Adler-Kassner said.

    Put into practice: Based on the results, OTL launched various initiatives to make campus stakeholders aware of transfer student needs and create effective interventions to support their success.

    Among the first was the Transfer Connection Project, which surveys incoming transfer students to identify their interests. OTL team members use that data to match students’ interests with campus resources and generate a personalized letter that outlines where the student can get plugged in on campus. In fall 2025, 558 students received a personal resource guide.

    The data also showed that a majority—more than 60 percent—of transfers sought to enroll in four major programs: communications, economics, psychological and brain sciences, and statistics and data science.

    In turn, OTL leaders developed training support for faculty and teaching assistants working in these majors to implement transfer-focused pedagogies. Staff also facilitate meet-and-greet events for transfers to meet department faculty.

    This work builds on the First Generation and Transfer Scholars Welcome, which UCSB has hosted since 2017. The welcome event includes workshops, a research opportunity fair and facilitated networking to get students engaged early.

    The approach is unique because it is broken into various modules that, when combined, create a holistic approach to student support, Adler-Kassner said.

    Gauging impact: Early data shows the interventions have improved student success.

    Since beginning this work, UCSB transfer retention has grown from 87 percent in 2020 to 94 percent in 2023. Similarly, graduation rates increased 10 percentage points from 2020 to 2024. Adler-Kassner noted that while this data may be correlated with the interventions, it does not necessarily demonstrate causation.

    In addition, the Transfer Student Center reaches about 40 percent of the transfer student population each year, and institutional data shows that those who engage with the center have a four-percentage-point higher retention rate and two-point higher graduation rate than those who don’t.

    Do you have an intervention that might help others promote student success? Tell us about it.

    This article has been updated to correct the share of incoming students that are transfers at UCSB.

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  • Selecting and Supporting New Vice Chancellors: Reflections on Process & Practice – PART 2 

    Selecting and Supporting New Vice Chancellors: Reflections on Process & Practice – PART 2 

    Author:
    Dr Tom Kennie

    Published:

    This HEPI blog was kindly authored by Dr Tom Kennie, Director of Ranmore 

    Introduction 

    In the first blog post, I focused on the process of appointing new Vice Chancellors. with some thoughts and challenges to current practice. In this second contribution, I focus more on support and how to ensure that the leadership transition receives as much attention as candidate selection.  

    Increasingly, the process of leadership transitions often starts way before the incoming successful candidate has been appointed. Depending on the circumstances which led to the need for a new leader, the process may involve a short or extended period with an Interim Leader. This can be an internal senior leader or someone externally who is appointed for a short, fixed-term period. This in itself is a topic for another day. It does, however, require careful consideration as part of the successful transition of a new leader (assuming the interim is not appointed to the permanent role). 

    Reflections to consider when on-boarding Vice Chancellors 

    Rules of engagement with the Interim or Existing post-holder  

    Clear rules of engagement must be agreed with the appointed Interim. Among those rules are those relating to the engagement with the Board. Often these can feel quite implicit and unspoken. I’d encourage both parties to be much more explicit and document their mutual expectations to share with each other.     

    Incoming Vice Chancellor transition plan (individual and team-based) 

    Moving onto the post-appointment, pre-arrival period is an important phase in the process of ensuring a successful outcome. How can the incoming leader prepare (whilst often doing another big job)? How might the team prepare the way for the incoming leader? And, how might the existing or interim leader hold things together during this period? This is often a period of heightened anxiety within the senior leadership team (although rarely surfaced and discussed). Working with the team during this phase can help to reduce the danger of siloed working and help prepare the team for the arrival of the new leader.  

    Outgoing Vice Chancellor transition plan  

    Frequently overlooked is the importance of ensuring a successful transition for the current post-holder (assuming it has not been a forced exit). Beware of placing too much focus on the new person. Often, as indicated earlier, the current post holder may have many months to go before the new person can start. They also require support and encouragement. And, of course, recognition for their period in office.  

    Day 1 and week 1 

    The lead-up to day 1 requires significant consideration by the new Vice Chancellor. Meeting the new ‘inner office’ and considering how and in what ways the new Vice Chancellor is different in style and expectations compared to the outgoing leader is an important factor. Induction processes will, no doubt, feature heavily in the first few weeks, but a new Vice Chancellor should ensure that they control the transition process. This requires careful coordinated communication and choreography.   

    First x days (what’s the right number?) 

    Every new Vice Chancellor should be wary of being persuaded to work towards delivering a plan by some (often arbitrary) date, typically 90-100 days after their arrival. Understanding the context of the institution, and working with this, is more important. 

    Potential surprises & dilemmas  

    A new Vice Chancellor should expect a few surprises when they start. Context and culture are different and these will have an impact on the interpretation of events. To ensure success, these should be soaked up and immediate responses should be avoided. In time, it will be much easier to work out how to respond and what needs to change. 

    Match and ideally exceed expectations  

    Whilst clearly important and easy to say, it is vital to ensure the Vice Chancellor priorities are clarified with the Chair. Having done this, the senior team should be invited to similarly clarify their priorities. Lastly, these should be shared across the team. This, by itself, is likely to signal a new way of working. 

    A final proposal  

    The process of appointing Vice Chancellors is clearly an important matter for Chairs of Governing Boards. Whilst guidance is provided by the Committee of University Chairs (CUC), the latest edition of the document Recruiting a Vice Chancellor was published in 2017. Much has changed in the past eight years and it feels timely for a fresh look given the very different context and shifts in practice. 

    To close, it is worth remembering that nobody comes fully ready for any senior leadership role. Gaps exist and context and culture are different from the new perspective even if the candidate has had a prior role in a different place. You might wish to consider offering some independent support for your new Vice Chancellor. This could be through being a member of a peer-group and/or individual transition coaching. Being in charge is a lonely place and it can be constructive to be able to talk through dilemmas, issues and opportunities in a safe space. Sometimes this can’t be with one’s Chair or Senior Team.  

    Lastly, don’t be too judgemental and try and give any new Vice Chancellor the benefit of the doubt – well at least for a short while! 

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