Category: Metrics

  • Six Strategies for Supporting the Non-Exempt Higher Ed Workforce

    Six Strategies for Supporting the Non-Exempt Higher Ed Workforce

    by Julie Burrell | April 23, 2025

    Non-exempt staff make up more than a quarter of the higher ed workforce and provide frontline support to the campus community. They are the electricians, safety and security staff, custodians, office assistants, food service workers, and others who power higher ed’s day-to-day operations.

    This vital workforce has also been shrinking. New research from CUPA-HR has shown a 9% decrease in the full-time non-exempt workforce since 2017, and an 8% decrease in the part-time non-exempt workforce during the same period.

    It’s more important than ever to support your non-exempt employees by preventing burnout and bolstering work-life balance. Retention and recruitment must also remain a priority, with turnover rates for hourly non-exempt workers persistently high.

    Here are six ideas for strengthening your employee value proposition for this key segment of the higher ed workforce.

    Create Internal Career Pathways

    Career growth is a key factor in employee satisfaction. Review your learning, development and promotion opportunities to ensure they provide pathways for all employees and are accessible to those who work outside of traditional office hours.

    Upskilling non-exempt employees is also critical. Encourage managers and supervisors to identify who might step up to fill critical roles and who might need additional skills, certifications and competencies.

    Don’t forget to include non-exempt employees in succession planning. Particular attention should be given to skilled craft staff, an area where the decreasing number of employees over the age of 55 might signal a potentially critical pipeline challenge.

    Resource Spotlight: Hocus Pocus, Time to Focus: Innovative Career Development for Staff is an on-demand webinar detailing how the University of Tennessee Knoxville HR team built an innovative new career development unit. And learn how the University of Texas at Dallas’ BRIGHT leaders program uses a flexible model that encourages all employees to lead from where they are. 

    Prioritize Pay

    Continue periodic pay equity reviews and work toward pay equity for all employees. Our research into the non-exempt workforce has found that women of all races/ethnicities continue to be paid less than White men who hold the same non-exempt staff positions.

    Resource Spotlight: Reserve your spot in the upcoming CUPA-HR webinar Transitioning From a Broadband to a Market-Based Pay Structure to learn how University of Pittsburgh leaders replaced a 25-year-old classification system with a market-based job and compensation framework, including FLSA status adjustments. And learn about Maricopa Community College District’s strategic compensation plan in this two-part series on implementing a living wage strategy and establishing internal pay equity and market alignment.

    Provide Flexibility When Possible

    Many non-exempt staff need to be on campus to provide critical, in-person support to students and colleagues. But during the slower summer months, consider offering summer Fridays (either full or half-days off) and/or the option of longer shifts in exchange for fewer days per week worked.

    For office employees, no-meetings Fridays set employees up for a successful Monday, ensuring they can wrap up their week and head into their weekend with less stress.

    Last year, turnover was the highest among part-time hourly employees, at a rate of 25%. For this group, provide — and advertise — hours that support working parents and caregivers.

    Tout Your Benefits

    For both potential and current employees, benefits can be a key difference in recruitment and retention.

    Do you offer competitive matching retirement contributions? Tuition benefits for employees and their families? Competitively priced health insurance? Prominently feature these benefits in your job recruitment materials. And partner with educational consultants from your retirement and insurance plans to make your current employees aware of their benefits.

    Are outdated policies inadvertently causing turnover? Periodically review policies to increase benefits at no cost. For example, if your probationary period doesn’t allow sick leave, you may be losing recently onboarded staff.

    Prevent Burnout

    Because the non-exempt workforce is shrinking, it’s critical to avoid the overwork trap. Expecting non-exempt employees to do the work of multiple people can negatively impact job satisfaction.

    What work might be discontinued or altered to adjust to less availability of staff? What work might be outsourced to help close the gap between staff availability and required work? Reductions in staffing should always be reviewed to determine what ongoing work is feasible and what work must be changed or eliminated.

    Boost Culture

    In addition to good benefits, culture is higher ed’s competitive advantage in the labor market.

    Are both part-time and full-time non-exempt staff regularly being recognized for their work? Recognition is one of the lowest-cost retention tools that remains underused in higher ed overall. Examine how your HRIS and social media channels can be used to highlight consistently excellent employees.

    Consider incorporating budget-friendly employee get-togethers into your campus routines, such as ice cream socials or pizza parties.

    Resource Spotlight: Learn how to audit and boost your recognition program in Recalibrating Employee Recognition in Higher Education.

    Explore more recommendations and the full data on the non-exempt workforce in CUPA-HR’s report, The Non-Exempt Higher Education Staff Workforce: Trends in Composition, Size, and Pay Equity.

     



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  • The Non-Exempt Staff Workforce in Colleges and Universities Is Shrinking

    The Non-Exempt Staff Workforce in Colleges and Universities Is Shrinking

    by CUPA-HR | April 8, 2025

    New research from CUPA-HR shows that the number of non-exempt* staff employees in higher education has been on a steady decline for the past several years. In the newest workforce trends report, The Non-Exempt Higher Education Staff Workforce: Trends in Composition, Size, and Equity, CUPA-HR examines the makeup of and trends in the higher ed non-exempt staff workforce from 2016-17 to 2023-24.

    One of the more notable findings: Since 2017, there has been a 9 percent decrease overall in the full-time non-exempt staff higher ed workforce. Part-time staff employee numbers have also fallen — down 8 percent in that same time period. The most significant downward trend began in 2020 (the onset of the COVID-19 pandemic), with decreases for both full-time (-3.3 percent) and part-time (-17.2 percent) staff.

    Some of the other key findings highlighted in the report:

    • Fewer non-exempt staff are age 55+. Non-exempt staff are slightly younger than they were pre-pandemic, and the proportion that is age 55+ has steadily declined from a high of 34% in 2019-20 to 31% in 2023-24.
    • Women make up 59% of the non-exempt staff workforce. They are best represented among office and clerical staff. Women in non-exempt positions are paid $.96 for every dollar White men are paid. Pay equity is lowest for Black ($0.92) and Hispanic ($0.94) women.
    • People of color make up 33% of the non-exempt workforce. This representation is much higher than in any other segment of the workforce, including administrators, faculty and professionals.
    • Women and Black staff experience multiple layers of inequity among non-exempt staff. They are better represented in the lowest-paying positions (e.g., dishwasher, custodian) than among the highest-paying positions (e.g., metalworker, electrician lead). They also have lower representation in lead positions than in non-lead positions.

    Read the report and explore this data with interactive graphics.

    *A non-exempt employee is one that is covered by (not exempt from) the Fair Labor Standards Act. As such, they are required to be paid overtime for every hour worked over 40 hours per week. Non-exempt staff must track their hours and be paid at least the federal minimum hourly wage. Examples of non-exempt staff in higher education include electricians, police officers, photographers, custodians, office assistants and food service workers.



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  • Most Higher Ed Employees Received Raises This Year, but Salaries Still Fall Short of Pre-Pandemic Pay

    Most Higher Ed Employees Received Raises This Year, but Salaries Still Fall Short of Pre-Pandemic Pay

    by CUPA-HR | April 8, 2025

    New research from CUPA-HR shows that median pay increases for most higher education employees in 2024-25 remained strong, although they have dropped from the historically high increases seen in the previous two years. And although raises this past year for most employees outpaced inflation, they are still being paid less than they were in 2019-20 in inflation-adjusted dollars.

    The largest gap between pre-pandemic inflation-adjusted salaries and current salaries is for tenure-track faculty (who are paid 10.2% less), followed by non-tenure-track teaching faculty (paid 7.6% less). The smallest gap is for staff (paid 2.8% less).

    Some of the other key findings from an analysis of CUPA-HR’s higher ed workforce salary survey data from 2016-17 to 2024-25:

    • Staff employees continued to receive some of the highest pay increases compared to other workforce areas.
    • Non-tenure-track teaching faculty received a 3.2% salary increase, which is lower than last year’s high but still among the largest increases seen in recent years.
    • For the third consecutive year, tenure-track faculty received the lowest salary increase of all employee categories (2.6%). Across the nine years of data analyzed, tenure-track faculty salaries have not once exceeded the rate of inflation. This essentially means that — in real dollars — they have received salary decreases for the past decade.

    Explore this data and more in CUPA-HR’s newest interactive graphic.



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  • A Guide to Engagement and Climate Surveys That Inspire Action

    A Guide to Engagement and Climate Surveys That Inspire Action

    by Julie Burrell | October 30, 2024

    Surveys can be a powerful tool for improving workplace culture and employee satisfaction, but they can have unintended consequences if no action planning follows. In fact, the lack of tangible — and rapid — action planning often lead to a cycle of employee disengagement and eroded trust, which results in fewer employees taking future surveys, and ultimately weakens their effectiveness overall.

    But getting surveys right is possible. By implementing targeted surveys and following up with action planning, higher ed workplaces can earn a reputation for valuing employee insights. CUPA-HR’s recent webinar Turning Insights Into Action: Designing and Implementing Impactful Employee Climate/Engagement Surveys explains how to build, or regain, employee trust and confidence in surveys, increase response rates, and create a campus culture in which employees’ perspectives are prized.

    Ask These Two Questions First

    Before launching a survey, ask these critical questions: Does our institution need a survey? And, if the answer is yes, does our institution have the resources to act on the survey results?

    Without a solid “yes” to both questions, consider pausing survey efforts. It’s better not to conduct a survey at all than to conduct one and not follow it with action planning.

    Surveys should also focus on clear objectives, addressing one to three specific topics in depth. They should be topics the institution is ready to act promptly on once the survey is concluded. It’s also best to avoid questions with predictable answers. For example, you may already know that employees want parking that’s both closer and less expensive. Asking more refined or open-ended questions might lead to actionable results. In the case of employee satisfaction around parking, the right question might reveal that safety is a primary concern, something that can be addressed by installing more lighting in lots or strengthening security for employees using parking garages after dark.

    Increase Response Rates by Building Trust

    Effectively communicating the survey rollout and offering incentives can boost completion rates, but responses are ultimately determined by the trust employees have in your institution and the survey process itself.

    Make it anonymous. Clearly communicate how the survey will be kept anonymous and confidential. This is especially important for open-ended or text-based responses. If you’re not using an outside vendor, consider adding a survey analyst to your committee — you probably already have employees with these skills.

    Know that timing is everything. The survey should be sent out at the right time to avoid clashing with other surveys and to steer clear of any big campus plans or events that might skew results (for example, a recently announced capital project like a new stadium). A timely response from leadership is key, as are timelines in action planning. Any follow-up items should have target completion dates.

    Be clear on when and how employees will see the results. Don’t wait for a grand reveal when action items have been completed. This might take months, long after employees remember how they’ve answered survey questions. Instead, publicize the survey results as soon as possible and begin listening sessions to both refine results and include departments and divisions in planning.

    Build in accessibility and offer time to complete it. Consider if you need to translate the survey into multiple languages or if employees working outside of an office might benefit from a hard copy. Encourage supervisors to offer incentives like an early departure after completing the survey and ask them to send calendar invites to block off time for completion.

    Take Action. This is by far the most important way to build trust. The webinar offers concrete processes for building and planning a survey, impact planning (including templates to send to campus leadership for quarterly tracking), ideas for holding listening sessions, and proven employee engagement strategies.

    Discover More Resources for Data-Informed Decisions

    Read the article Employee Engagement/Satisfaction/Climate Assessment: Producing Actionable Results, which offers a six-step guide to creating and implementing effective surveys.

    Explore other webinars in CUPA-HR’s Data and HR series: Data You Can Count On: Using CUPA-HR’s Data Resources for Strategic Decision-Making and Data Visualization and Storytelling Tips and Tools for HR.

     



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  • Data Show Women and People of Color Have Lower Representation Among the Highest-Paying Higher Ed Professional Jobs – CUPA-HR

    Data Show Women and People of Color Have Lower Representation Among the Highest-Paying Higher Ed Professional Jobs – CUPA-HR

    by CUPA-HR | July 17, 2024

    New research from CUPA-HR on the state of the professional workforce in higher education shows that women and people of color are not only being paid less than White men in the same position, but also are less likely to hold higher-paying positions.

    CUPA-HR’s research team analyzed data from the Professionals in Higher Education Survey, a comprehensive data source that collects salary and demographic data on more than 293,000 professionals in 409 positions from approximately 985 higher ed institutions, to evaluate representation and pay equity for women and professionals of color from 2016-17 to 2023-24.

    The Findings

    Women and people of color have lower representation among the highest-paying professional jobs. Women and people of color have lower representation among six-figure (i.e., paid more than $100,000) jobs in comparison to all other professional jobs. White men held 40% of six-figure jobs but held 28% of jobs paying less than $100,000.

    Pay equity has improved slightly for women over the past eight years, but women of most races/ethnicities are still paid less than White men. Except for Asian women, women of all other examined races/ethnicities were paid less than White men in 2023-24.

    Over the past eight years, the representation of people of color increased among higher ed professionals; the increase in the representation of women of color was more than double the increase in the representation of men of color. The representation of people of color increased from 22% of professionals in 2016-17 to 26% of professionals in 2023-24. During this time, women of color had more than two times the increase in their representation than did men of color (26% increase for women versus 10% increase for men).

    Older women experience greater pay gaps than younger women. Women over age 42 had larger pay gaps relative to White men than did women age 42 or younger.

    Explore the interactive graphics and read the full report, The Higher Ed Professional Workforce: Composition and Pay Equity by Gender and Race/Ethnicity From 2016-17 to 2023-24.



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  • More Than Half of Financial Aid Employees Likely to Seek Other Employment Within the Next Year – CUPA-HR

    More Than Half of Financial Aid Employees Likely to Seek Other Employment Within the Next Year – CUPA-HR

    by CUPA-HR | May 13, 2024

    A majority of those who work in financial aid at the nation’s colleges and universities are job hunting, according to new research from CUPA-HR and the National Association of Student Financial Aid Administrators (NASFAA). What are they looking for? Better pay, opportunities to work remotely and a more flexible schedule.

    A new report examining pay, pay equity, staffing, representation and retention in the higher ed financial aid workforce outlines several findings from analyses of data of financial aid employees from CUPA-HR’s 2022-23 higher ed workforce surveys and the 2023 Higher Education Employee Retention Survey. Positions included in the analyses are chief student financial aid officers, deputy heads of financial aid and student financial aid counselors.

    The analyses found that more than half (56%) of financial aid employees are at least somewhat likely to seek other employment opportunities within the next 12 months, with 1 in 3 (33%) being likely or very likely to do so. Four in 5 (79%) rank a pay increase as one of the top three reasons they would seek other employment opportunities, while 3 in 5 (59%) rank an opportunity to work remotely as one of the top three reasons they would seek other employment opportunities. The desire for a flexible schedule is also ranked as a top reason for seeking other employment by nearly 2 in 5 (37%) financial aid employees.

    Other Findings

    • Institutions with the highest number of FAFSA applications have far more student financial aid counselors than institutions with the lowest number of FAFSA applications. At each increase in FAFSA application quartile, the median number of student financial aid counselors per institution doubles (or nearly doubles). Institutions with the greatest number of FAFSA applications on median have six more student financial aid counselors than institutions with the least number of FAFSA applications.
    • On median, institutions have four financial aid employees working in one of the three examined positions. Thirteen percent of institutions have a one-person financial aid office. Even the institutions that process the lowest number of FAFSA applications tend to have need for more than one person working in their office – over half of these institutions have at least three people in their financial aid office.
    • The representation of people of color declines as the level of financial aid position increases. The representation of people of color is almost two times higher among student financial aid counselors than among chief student financial aid officers. The representation of women overall among chief student financial aid officers is lower than the representation of women within the lower-level financial aid positions, but the difference is much smaller than the declines seen for people of color.
    • Pay equity is lower among chief student financial aid officers than among lower-level financial aid positions. Black women and Hispanic or Latino men are paid equitably within student financial aid counselor and deputy head of student financial aid positions, but not within the chief student financial aid officer position. At each increase in position level, White women’s pay relative to White men in the same position decreases. White women are paid equitably to White men in student financial aid counselor positions but are paid only 94 cents per $1 paid to White men in chief student financial aid officer positions.
    • Among financial aid employees, years in position is lowest among student financial aid counselors. Of all financial aid positions, student financial aid counselors have the highest concentration of people who have been in their position for fewer than two years (43%). Retention is better among deputy heads of student financial aid and chief student financial aid officers; one-third have been in their position for 10 years or longer.

    Read the full report, The Higher Education Financial Aid Workforce: Pay, Representation, Pay Equity, and Retention, and explore the interactive graphics.



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  • Voluntary Turnover in the Higher Ed Workforce Is Trending Downward – CUPA-HR

    Voluntary Turnover in the Higher Ed Workforce Is Trending Downward – CUPA-HR

    by CUPA-HR | May 8, 2024

    The workforce retention challenges higher education has been experiencing post-pandemic might just be letting up. A recent trend analysis of turnover data collected in CUPA-HR’s annual higher education workforce surveys found that in 2023-24, voluntary turnover rates for faculty and staff trended downward for the first time in three years.

    CUPA-HR began collecting turnover data in 2017-18. In the three years prior to the pandemic, there was little variability year to year in voluntary turnover (voluntary separations not due to retirement), and in the year immediately following the pandemic’s onset (2020-21), there were slight dips in voluntary turnover for each category of staff and faculty, likely due to the economic uncertainty that characterized that year. However, voluntary turnover trended upward in 2021-22 and again in 2022-23, with the highest voluntary turnover occurring in 2022-23.

    The largest decline in voluntary turnover rates was for part-time non-exempt staff (down 6.4 percentage points, from 21.4% in 2022-23 to 15.0% in 2023-24). However, there were notable declines in voluntary turnover for full-time exempt staff and full-time non-exempt staff as well.

    Findings on Overall Current Turnover

    • In considering turnover from all types of separations (i.e., voluntary and involuntary), overall turnover of faculty and staff combined in 2023-24 was 14%. Turnover in 2023-24 was higher than pre-pandemic rates (approximately 12%), but lower than the 16% high of 2022-23.
    • In 2023-24, overall turnover was highest for part-time non-exempt staff (22%) and lowest for faculty (7% for tenure-track and 11% for non-tenure-track faculty).
    • Involuntary turnover rates were highest for full-time non-exempt staff (2.1%) and full-time exempt staff (1.4%). Retirement rates were highest for tenure-track faculty (2.2%) and full-time non-exempt staff (2.0%).

    Explore the Higher Ed Workforce Turnover interactive graphics.



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  • Data Show Women and People of Color Aren’t Advancing to Higher Faculty Ranks at the Same Rate as White Men – CUPA-HR

    Data Show Women and People of Color Aren’t Advancing to Higher Faculty Ranks at the Same Rate as White Men – CUPA-HR

    by CUPA-HR | May 2, 2024

    New research from CUPA-HR on the state of the faculty workforce in higher education shows that despite some growth in representation among tenure-track women and faculty of color in new hires, advancement to higher faculty ranks remains a barrier. What’s more, these promotion gaps are found in every faculty discipline.

    CUPA-HR’s research team analyzed data from the Faculty in Higher Education Survey, a comprehensive data source that collects salary and demographic data by tenure status, rank, and faculty discipline, to evaluate representation and pay equity for women and faculty of color from 2016-17 to 2022-23.

    In addition to the finding that women and faculty of color are not being promoted to senior faculty ranks at the same rate as White men, the data also show that women, Black, and Hispanic or Latina/o faculty are better represented in non-tenure-track than in tenure-track positions, and that pay gaps in non-tenure-track positions persist for these groups. Combined with the fact that these groups are less likely to be promoted to higher ranks in tenure-track positions, the result is that a substantial segment of faculty, primarily women and people of color, are employed in positions that pay lower salaries throughout their careers.

    Other Findings

    Tenure-track faculty positions are on the decline. There has been a decline in tenure-track positions and a corresponding increase in non-tenure-track positions over the past seven years. In 2016-17, tenure-track roles accounted for 73% of faculty, but by 2022-23, this proportion fell to 66%, with a marked increase in non-tenure-track positions over the last two years. Additionally, the percentage of new tenure-track assistant professor hires dropped in recent years, indicating a trend toward more new non-tenure-track hires.

    The representation of women and people of color in tenure-track faculty positions is increasing, yet challenges remain. There was a notable increase in the representation of tenure-track (TT) women and faculty of color from 2016-17 to 2022-23. In 2022-23, more than one-fourth (26%) of TT faculty were people of color. This marks a 28% increase over the span of seven years, compared to 2016-17, when faculty of color constituted closer to one-fifth (21%) of all TT faculty. However, the growth in racial/ethnic representation still lags when compared to the demographic composition of U.S. doctoral degree holders. Further, despite strides toward pay equity for tenure-track faculty of color, White women in tenure-track positions still face persistent pay gaps in 2022-23.

    Explore the interactive graphics and read the full report, Representation and Pay Equity in Higher Education Faculty: A Review and Call to Action.



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  • Higher Education Pay Increases in 2023 Exceeded Inflation for the First Time Since the Pandemic – CUPA-HR

    Higher Education Pay Increases in 2023 Exceeded Inflation for the First Time Since the Pandemic – CUPA-HR

    by CUPA-HR | March 27, 2024

    New research from CUPA-HR has found that median pay increases for most higher education employees in 2023-24 continued the upward trend seen last year (and exceeded the inflation rate for the first time since 2019-20). However, the findings also show that most higher ed employees are still being paid less than they were in 2019-20 in inflation-adjusted dollars.

    The largest gap between pre-pandemic inflation-adjusted salaries and current salaries is for tenure-track faculty (earning 9.7% less), followed by non-tenure-track teaching faculty (earning 8.2% less). The smallest gap is for staff (earning only 0.3% less).

    Other key findings from an analysis of CUPA-HR’s higher ed workforce salary survey data from 2016-17 to 2023-24 include:

    • Non-tenure-track teaching faculty received their highest raise in the past eight years.
    • Staff (generally non-exempt employees) received the highest increase in pay in comparison to other employee types. This was true last year as well.
    • Tenure-track faculty continued to receive the lowest pay increases (and were the only group of employees whose raise did not surpass inflation).

    Across higher ed, employees are still being paid less than they were in 2019-20 (pre-pandemic) in inflation-adjusted dollars. Tenure-track faculty are the group with the largest gap between median salaries in 2019-20 adjusted to 2023-24 dollars and actual median salaries in 2023-24, earning 9.7% less. This is followed by non-tenure-track teaching faculty (earning 8.2% less). The smallest gap is for staff (earning only 0.3% less).

    High inflation has only exacerbated the gaps in pay increases faculty (particularly tenure-track faculty) experience in relation to other higher ed employees. Further, even though most higher ed employee groups received raises that beat inflation in 2023-24, these raises did not reverse the erosion of higher ed employee purchasing power that has been occurring since 2019-20.

    Explore this data and more in CUPA-HR’s newest interactive graphic.

    CUPA-HR Research

    CUPA-HR is the recognized authority on compensation surveys for higher education, with its workforce surveys designed by higher ed HR professionals for higher ed HR professionals and other campus leaders.



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