Category: Students

  • Understanding the commuter student paradox

    Understanding the commuter student paradox

    When we think about commuter students, the first thing that often comes to mind is the difficulties in balancing their studies with the demands of travel.

    We frequently talk about how their lives are more challenging when compared to their peers who live nearer to campus, given the time constraints and added cost pressures they are exposed to.

    However, a closer look reveals a fascinating paradox. Despite the perceived hardships, commuter students who progress with their studies can achieve better outcomes.

    At the University of Lancashire, our ongoing student working lives (SWL) project, which was set up to understand the prevalence and impact of part-time work on the student experience, has started to shed light on the unique experiences of commuter students.

    Our survey considers self-reported responses to questions related to students’ part-time work and university experiences, alongside linked student data to reveal a clearer picture of their non-university lives and their connection with student outcomes.

    Initial data from our latest wave of the SWL project suggests that while commuter students frequently experience tighter schedules due to increased travel commitments and other out-of-class responsibilities, they can often experience better outcomes in their university and non-university lives than their non-commuter peers.

    This data comes from our 2025 student working lives survey which is based on an institutional sample of 484 students, with permission to link data from 136 students.

    Our research extends the recent debate around the choice versus necessity of commuting by repositioning commuters, not as left behind, but as a group of students prepared to meet the challenges laid in front of them, and in some ways, better navigating challenges and excelling in their studies.

    Choose Life

    The survey’s results reinforce the common belief that commuter students have busy lives.

    In combination, commuter students are twice as likely to have caring responsibilities, tend to live in more deprived neighbourhoods (based on IMD quintile) and have a higher work and travel load than their non-commuting counterparts, resulting in less time to spend on study.

    However, questions of necessity or choice can imply that university is the most central thing in their lives, challenging whether the assumptions we hold about commuting students have the correct premise.

    Image of three bar charts outlining workload and travel by commuter status.

    Looking at our latest research, it tells us that commuters are more likely to spend longer working than non-commuter students. While an increased workload highlights the disadvantage some commuters experience, our findings reveal a more complex picture that requires a deeper dive into the lives of this student demographic.

    As such, the commuter students we surveyed achieved higher attainment on average (+2pp) when linking this to university records, despite a lower self-reported rating of belonging compared to their peers.

    Put bluntly, while commuting students feel slightly less attachment to the university and commit less time to study, they go on to receive better marks.

    While this identifies a positive outcome for those students in our study, we should be mindful of wider research suggesting that commuter students are at greater risk of withdrawing, given the acute nature of the challenge experienced. As the study progresses we’ll continue to track further longitudinal outcomes such as continuation, completion and progression over the coming months and years.

    Choose work

    In our study, when understanding experiences of work, commuter students reported that they felt their work was more meaningful, more productive and more fairly paid than their non-commuter peers.

    They also felt better supported at work by their colleagues and managers and felt their current job requirements and responsibilities would enhance future employment prospects. What can we take from this?

    Student population Student Working Lives – % Agree
    Is your work meaningful? Is your work productive? Do you feel fairly paid or rewarded? Do you feel supported by colleagues? Do you feel supported by managers? Do you feel your job enhances your future employment prospects?
    Commuter 43.5% 53.2% 47.2% 42.7% 37.5% 41.1%
    Non-Commuter 40.3% 39.8% 44.5% 38.6% 31.4% 30.9%

     

    It’s important to state that the quality of work outcomes, despite being slightly improved for commuter students, reinforce the findings from our 2024 SWL report and last year’s HEPI Student Academic Experience Survey – students are having to work more to deal with the increased cost of living and on the whole are not experiencing what can be considered as “good” work.

    However, commuter students appear to be negotiating their challenges exceptionally well and are more likely to have a job that supports their future career aspirations.

    While commuter students face unique challenges, are they effectively leveraging their time and resources to excel in their studies, leading to positive outcomes in various aspects of their lives?

    If so, could this add further weight to reframing the argument away from a one-dimensional deficit approach when talking about commuting students?

    We already know that commuter students often have busy lives. This fuller life however, with its many facets, could give them the direction and motivation to succeed in their studies and at work.

    They are not just students, they are employees, caregivers, and active members of their communities. Rather than being a deficit, these experiences can add to their educational success if they can be supported to leverage their experiences.

    Choose commuting

    It’s important for universities to recognise this clear paradox around commuter students. Time restrictions and commitments make things harder for commuter students to designate more time to their studies, in particular independent study that infringes on the family home.

    The benefits of having more time in the workplace, having a family and traveling can enrich their student experience and outcomes.

    By understanding and appreciating these unique experiences, universities can better support commuter and non-commuter students alike.

    At the University of Lancashire, we are feeding these insights into our institutional University of the Future programme. This focuses on curriculum transformation to enhance the student learning experience, the transition to block delivery to consider the pace learning aligns with student lives, and the introduction of a short course lifelong learning model that looks to meet the changing needs of students.

    Commuter students teach us that life’s challenges can also be its greatest strengths. Their ability to balance multiple responsibilities and still be able to achieve positive outcomes is a testament to their ability and determination, attributes the sector is committed to harnessing and employers are keen on developing in the workplace.

    As we continue to explore and understand their experiences in developing our project over the coming months, we can start to challenge assertions and learn valuable lessons that can benefit all students and allow more to “choose life.”

     

    This blog is part of our series on commuter students. Click here to see the other articles in the series.

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  • What if students were the architects of their own success?

    What if students were the architects of their own success?

    What if the best student support service universities could offer haven’t been designed yet – all because the right students weren’t in the room?

    It’s an unsettling thought, especially for those of us who have worked within the sector with hopes of improving student wellbeing, success, and engagement.

    But it’s a question I kept circling back to during my own Master’s dissertation – on how higher education leaders can empower student success through student support services.

    Despite evidence of dedicated and passionate staff, adequate funding, and strategic frameworks, students still reported gaps – not just in service delivery, but in how those services are conceived.

    The issue isn’t just operational, it’s philosophical.

    Going from “we provide” to “we build together”

    Higher education has made important strides in expanding student services – from wellbeing hubs and learning support, to financial aid and disability access. But often, these services are still created for students, rather than with them.

    Student feedback is collected after implementation, student leaders are invited to steering groups halfway through, and students are asked for “input” on final drafts rather than on the first blank page.

    But that’s not co-creation – it’s consultation with extra steps.

    When we move beyond ticking the “student voice” box and start sharing power, from the ideation stage to ongoing evaluation, something transformative happens – services become relevant, not just available.

    Across the Irish and UK sectors, we talk a good game about partnership. But authentic representation often struggles against institutional muscle memory – senior committees with unclear roles for student reps, siloed support departments, and legacy systems where “that’s just how it’s always been done.”

    And yet, higher education institutions that embed structured co-creation into their DNA show what’s possible.

    At the University of Helsinki, students sit on nearly every working group — not just tokenistically, but as equal contributors in shaping the academic experience. In the Netherlands, the concept of the “student assessor” has placed students at the heart of university governance.

    In Australia, institutions have embedded co-design into their equity and access strategies, involving students from underrepresented backgrounds in shaping services intended for them. Closer to home, UCL’s Student ChangeMakers programme enables students to co-lead improvements in pedagogy, assessment, and support services.

    Even in smaller institutions, we see creative approaches – from peer-led mental health initiatives in Scotland to course review panels in Irish colleges where students shape curriculum content and feedback systems in real-time.

    These aren’t add-ons – they’re rewiring the system to trust students as partners, not recipients. And it works.

    Co-design works

    When students co-design support services, they’re more likely to use them, to trust them, and to champion them among peers.

    One of the strongest themes that emerged from my own research was just how often students didn’t engage with services because they weren’t designed with their realities in mind.

    I’ve found mature students balancing work and care responsibilities, students with disabilities navigating inaccessible booking systems, international students who couldn’t find help that reflected their unique needs, and online learners who found support hyper-focused towards traditional campus-based students.

    We don’t need another awareness campaign – we need services designed with lived experience at the core. Co-creation isn’t just about collaboration, it’s about expertise – the kind students bring simply by surviving and succeeding in today’s higher education and societal landscape.

    It’s not a radical thought to think a first-year commuter student might have better insights into timetabling conflicts than a senior manager does.

    If we want student support services to meet the moment, leaders have to ask the hardest question of all – what decisions am I willing to share?

    Because real co-creation means giving away control. Not all of it, not recklessly – but deliberately and structurally. It means students co-chairing steering groups. It means budgets ringfenced for student-led initiatives. It means evaluation that includes student-led metrics of success, not just institutional KPIs.

    And it means recognising that students are not a problem to be solved, but a resource to be repurposed.

    As we continue to navigate one of the worst cost-of-living crises we’ve ever seen, post-pandemic recovery, and mounting mental health concerns, the temptation is to invest in more services, faster solutions, and slicker technology. But what if the most impactful thing we can do is pause – and ask students to build it with us?

    Co-creation isn’t a buzzword. It’s a strategy for relevance, equity, and resilience.

    And if we’re serious about empowering student success, it’s time we stopped building services around students – and started building them with students.

    How might it work – and what could it change?

    Reimagining support means starting with different questions: What if students didn’t have to search for help — what if help found them? What if every staff member saw themselves as part of the support system, not just those with “student services” in their title? What if wellbeing wasn’t its own office, but a value that lived in curriculum design, assessment timelines, and space planning?

    There’s no one model, and that’s the point. At some universities, it might mean tearing down departmental silos and creating shared case management teams. In others, it could mean radically overhauling communication with students — ditching ten disconnected emails for one meaningful touchpoint, co-designed with students for students.

    It could mean integrating student advisory roles across academic faculties/schools, or giving SUs shared governance over support strategy, not just representation on working groups.

    It could even be as bold as adopting a ‘universal design’ approach to all student services — where we build systems for the most marginalised, and in doing so, make them better for everyone.

    The change isn’t just structural — it’s cultural, philosophical. When students see that their experience and input drives institutional decisions, not just fills out end-of-semester surveys, something shifts. Trust deepens. Engagement rises. The story students tell about their university begins to change — from “I had to figure it all out” to “they built this with us in mind.”

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  • Programs like tutoring in jeopardy after Linda McMahon terminates COVID aid spending extensions

    Programs like tutoring in jeopardy after Linda McMahon terminates COVID aid spending extensions

    This story was originally published by Chalkbeat. Sign up for their newsletters at ckbe.at/newsletters.

    HVAC projects to improve indoor air quality. Tutoring programs for struggling students. Tuition support for young people who want to become teachers in their home communities.

    More News from eSchool News

    Almost 3 in 5 K-12 educators (55 percent) have positive perceptions about GenAI, despite concerns and perceived risks in its adoption, according to updated data from Cengage Group’s “AI in Education” research series.

    Our school has built up its course offerings without having to add headcount. Along the way, we’ve also gained a reputation for having a wide selection of general and advanced courses for our growing student body.

    When it comes to visual creativity, AI tools let students design posters, presentations, and digital artwork effortlessly. Students can turn their ideas into professional-quality visuals, sparking creativity and innovation.

    Ensuring that girls feel supported and empowered in STEM from an early age can lead to more balanced workplaces, economic growth, and groundbreaking discoveries.

    In my work with middle school students, I’ve seen how critical that period of development is to students’ future success. One area of focus in a middle schooler’s development is vocabulary acquisition.

    For students, the mid-year stretch is a chance to assess their learning, refine their decision-making skills, and build momentum for the opportunities ahead.

    Middle school marks the transition from late childhood to early adolescence. Developmental psychologist Erik Erikson describes the transition as a shift from the Industry vs. Inferiority stage into the Identity vs. Role Confusion stage.

    Art has a unique power in the ESL classroom–a magic that bridges cultures, ignites imagination, and breathes life into language. For English Language Learners (ELLs), it’s more than an expressive outlet.

    In the year 2025, no one should have to be convinced that protecting data privacy matters. For education institutions, it’s really that simple of a priority–and that complicated.

    Teachers are superheroes. Every day, they rise to the challenge, pouring their hearts into shaping the future. They stay late to grade papers and show up early to tutor struggling students.

    Want to share a great resource? Let us know at [email protected].

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  • Data shows growing GenAI adoption in K-12

    Data shows growing GenAI adoption in K-12

    Key points:

    • K-12 GenAI adoption rates have grown–but so have concerns 
    • A new era for teachers as AI disrupts instruction
    • With AI coaching, a math platform helps students tackle tough concepts
    • For more news on GenAI, visit eSN’s AI in Education hub

    Almost 3 in 5 K-12 educators (55 percent) have positive perceptions about GenAI, despite concerns and perceived risks in its adoption, according to updated data from Cengage Group’s “AI in Education” research series, which regularly evaluates AI’s impact on education.  

    More News from eSchool News

    HVAC projects to improve indoor air quality. Tutoring programs for struggling students. Tuition support for young people who want to become teachers in their home communities.

    Our school has built up its course offerings without having to add headcount. Along the way, we’ve also gained a reputation for having a wide selection of general and advanced courses for our growing student body.

    When it comes to visual creativity, AI tools let students design posters, presentations, and digital artwork effortlessly. Students can turn their ideas into professional-quality visuals, sparking creativity and innovation.

    Ensuring that girls feel supported and empowered in STEM from an early age can lead to more balanced workplaces, economic growth, and groundbreaking discoveries.

    In my work with middle school students, I’ve seen how critical that period of development is to students’ future success. One area of focus in a middle schooler’s development is vocabulary acquisition.

    For students, the mid-year stretch is a chance to assess their learning, refine their decision-making skills, and build momentum for the opportunities ahead.

    Middle school marks the transition from late childhood to early adolescence. Developmental psychologist Erik Erikson describes the transition as a shift from the Industry vs. Inferiority stage into the Identity vs. Role Confusion stage.

    Art has a unique power in the ESL classroom–a magic that bridges cultures, ignites imagination, and breathes life into language. For English Language Learners (ELLs), it’s more than an expressive outlet.

    In the year 2025, no one should have to be convinced that protecting data privacy matters. For education institutions, it’s really that simple of a priority–and that complicated.

    Teachers are superheroes. Every day, they rise to the challenge, pouring their hearts into shaping the future. They stay late to grade papers and show up early to tutor struggling students.

    Want to share a great resource? Let us know at [email protected].

    Source link

  • Most popular degrees for NSW, ACT incoming students – Campus Review

    Most popular degrees for NSW, ACT incoming students – Campus Review

    On Campus

    Data from 75,000 applicants showed the degrees of choice for incoming students

    Health and Society and Culture courses remain the most popular for university applicants in NSW and the ACT according to the admissions centre.

    Please login below to view content or subscribe now.

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  • Extracurricular activities have big benefits for students

    Extracurricular activities have big benefits for students

    Extracurricular activities have big benefits for both students and the university – but we could do more to get students involved.

    University life for students is busy these days, not just with lectures and assessments but for many students, also the need to work to fund their studies.

    Extracurricular activities can not only add value to the student experience and are a key offering of universities which have some surprising benefits for both.

    They have a demonstrative effect in reducing depression, boosting employability skills, giving students an opportunity to try new things without pressure of assessment – and participation in extracurricular activities is closely related to increasing alumni donations to the university, a clear sign of happy and successful graduates.

    However, in order for us to get the most out of them we need both the benefits, and the activities themselves, to be signposted better within the university as well as ensuring that some groups that would benefit most despite lower engagement are encouraged to get involved.

    Competition for student’s time is fierce, with coursework, exams, and projects, but also for those students who need to work in paid employment to fund their studies and living costs. But extracurricular activities have several benefits for the students, and whilst a small number of students find it harder than others to balance activities and academic work, outcomes are generally positive.

    The vast majority of studies around the world have found a general correlation between taking part in extracurricular activities and improved academic performance. There are a large range of activities that students could do – activities that complement the curriculum such as the MBA programme having a pitching competition or a weekend hackathon (often called cocurricular activities), whilst there are also activities from outside these boundaries such as sports which are unrelated to the student’s core subject.

    Regardless of the actual activity that they do, there are a range of positives. They improve employability skills and leadership skills – giving the student CV-worthy examples, and they are a way to show an employer that you are interested in a specific career.

    Employers have suggested extracurricular activities can help determine your cultural fit, and show examples of commitment and interpersonal skills. Involvement in social enterprise or charitable projects are looked upon favourably. Improving students’ employment prospects, especially with extracurricular activities having a “levelling up” effect for those from minority groups and those from lower socio-economic groups – this reflects well on the university and its mission.

    Extracurricular activities allow students the opportunity to try more hands-on and experiential activities without the risk and pressure of needing a good grade, or being creative using spaces such as makerspaces. It might also be a rare opportunity to work in a cross disciplinary manner and diversifies your group of friends.

    Residential courses and field trips are also valuable, with research showing that they stimulate a sense of togetherness with those on their courses, and with a chance to see their subject in action which helps them put it in context, encourages more enjoyment of it, and allows them to form career plans based on that subject, with those in late adolescence and early adulthood especially attuned for developing career self-efficacy in this way.

    These residential activities seem to disproportionally benefit poorer students and those from minority groups, resulting in higher marks, thus making them ideal activities for universities to support. With the Sutton Trust suggesting the number of students in the UK now living at home due to the cost of living to be 34 per cent, rising to 65 per cent from those in poorer socio-economic groups, it is a rare opportunity for some students to escape from living with parents.

    Extracurricular activities are seen as adding value by students, especially those overseas students who readily sign up for activities, as we have found with off campus opportunities we offer in entrepreneurship quickly booked up by enthusiastic overseas students, such as our “Enterprise School” in the Lake District with postgraduate groups from mixed subject areas working together late into the night (putting the staff to shame) – and keeping in touch when they return to Manchester and beyond, building a network they would never have otherwise met.

    What can we do to improve them?

    We can try to engage older and ethnic minorities more as these groups tend to spend less time on extracurricular activities at the university, and make them more friendly for those who may have carer commitments, for example not always having events in the evening.

    This might help other groups of students – I have also found as an academic adviser that many students in Manchester live with parents and commute from nearby cities such as Liverpool and Sheffield, with their notoriously bad rail lines – and these students are less likely to take part in extracurricular activities as they prioritise when they travel to university.

    Those from lower socio-economic groups also spend less time on extracurricular activities due to the pressure of paid employment, so encouraging them to consider at least some extracurricular activity would be beneficial.

    First year males could also be a target for engagement – whilst suicide rates for students overall are considerably lower than that of the general population, for first year males the rate was found to be 7.8 per 100,000 people, significantly higher than males of other years and female students as a whole, which has been attributed to social isolation, alcohol consumption and the general life change of moving to university.

    Involvement in extracurricular activities reduces suicidal tendencies by increasing the sense of belonging and lessening the sense of burden a student might feel, and are a relatively low cost option as part of the universities commitment to its duty of care. It has been suggested by the Office for Students that those students who are in several minority categories concurrently are particularly vulnerable from a mental health perspective, so being aware of these students is especially important.

    Students partaking in extracurricular activities reported having a depressive mood less often and report the development of a long-lasting social support network – which may well identify problems and help students before the university even becomes aware of anything wrong.

    Unfortunately, many that will benefit most from them won’t take part – so we need to encourage them to do so – especially students’ academic advisers who might have a broader picture on how well the student is getting on. Studies have found that female students are more likely than males to undervalue the skills they have gained from extracurricular activities – again academic advisers could reinforce this for all, especially when preparing for job applications.

    Alumni speakers could also reference what extracurricular activities they did to focus on how this helped them while at university, and examples of how it helped them find employment and fit into the workplace.

    Programme directors might also recommend what co-curricular activities might be useful for the student’s degree, and students themselves such as at the student’s union could communicate more on the benefits of extracurricular activities, especially to engage first years, throughout the year as well as during the whirlwind of welcome week – some students might need time to settle down before they can see how much spare time they can allocate to extracurricular activities.

    Ask students when they want activities to run – this might be different for city centre or out of town campuses – but we have found in Manchester a surprising number of students who are prepared to commit to a whole Saturday working on a hackathon, for example.

    Interestingly, there is a correlation between the number of extracurricular activities that a student partakes in and alumni donations, with a Wonkhe study suggesting that participation in extracurricular activities was a much stronger indicator of donation to their alma mater even than degree class obtained, showing extracurricular activities strengthen the relationship between students and their university.

    There is every reason for universities to provide a full range of opportunities – and to encourage students to get involved.

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  • With the power of knowledge – for the world

    With the power of knowledge – for the world

    I went along to AHUA conference on Tuesday, and saw a fascinating presentation from Esa Hämäläinen, who’s the Dir­ector of Ad­min­is­tra­tion at the University of Helsinki.

    The university has easily one of my favourite origin stories – it was established by a 13-year-old girl who the world came to know as Queen Christina of Sweden.

    It also has a cracking set of values, some of which appear now to be the sort of thing that’s banned by the Office for Students in England.

    In 2015, under Prime Minister Juha Sipilä’s administration, the government announced a €500 million cut to higher education budgets in Finland.

    That followed a previous €200 million reduction and included freezing the university index, which had adjusted funding based on inflation.

    As a result, universities like the University of Helsinki had to lay off hundreds of staff – about 400 in the case of Helsinki.

    There’s a lot of different ways of calculating staff-student ratios that often make comparisons problematic – but one of the things I was pondering on the train was how they are doing what they’re doing on an academic SSR of 22.2:1 – significantly higher than in the past, and significantly higher than the UK.

    For the avoidance of doubt, I’m not searching for a blueprint on how to shed academic staff. But if cuts are going to rain down anyway, understanding how other systems work beyond “Oh look they have ECTS too” I think (hope) can help.

    I say this partly because a lot of people I talk to are experiencing or implementing plain and simple “reduce the number of optional modules” strategies based on the efficiency of more/large/core – which most research suggests students don’t like, and I suspect is a probable cause of during and post-degree regret.

    What’s fascinating is that rather than just accept the inevitability of a thinner student academic experience as a result of those cuts, the university evolved its Bildung philosophy to make a whole range of scaffolding changes to cope on fewer staff. And I’ve spent a long train journey trying to work out how.

    They call a Twix a Raider

    First some Twix/Raider basics. There’s 180 ECTS for a Bachelor’s degree, designed to be taken over 3 years. No difference to the UK there (unless we count Scotland) other than students can take longer to obtain those 180, supported via the maintenance system to do so – although universities across Europe are variously under government pressure/incentives to speed that up a bit.

    It’s also worth noting that for various reasons, the average entry age for bachelor’s degree programmes in Finland is 24, compared to an OECD average of 22. We have (along with Belgium) the youngest freshers and the fastest completion times in the OECD. That we then beat Belgium on completion rates often causes me to reflect on whether that’s a sign of success or a signal of conveyor-belt trapping, a cause of mental health problems and a driver of lower of academic standards – but I digress.

    What we’d typically call “modules” in the UK are referred to as “courses” in Finland. As for what we’d call a “programme” or “subject pathway”, it varies – but at Helsinki, undergraduate students complete two core “modules”, each comprising a collection of courses, one for “Basic” studies (what we’d think of as a UG first year), and one for “Intermediate” studies (what we’d think of as a second and third year).

    These two modules are each awarded a single grade on a 1–5 scale, and it’s these two grades that appear on the student’s degree transcript.

    So, instead of the UK-style baffling algorithm of final grades weighted in different ways across multiple modules, students in Finland receive just two key grades on their transcript – simple, succinct, and arguably more transparent, along with the pathways taken within them. Additionally, students can receive a separate distinction mark for their dissertation. A nice touch.

    The University of Helsinki is Finland’s flagship institution – huge in size, high in status, and widely seen as the country’s de facto elite public university. And yet, intriguingly, there are only 32 undergraduate degree programmes on offer across its 11 faculties. Within each of these programmes, students have considerable freedom to create their own study path, but the structure is strikingly straightforward – 11 faculties, 32 programmes, no sub-departments, and no sprawling web of hundreds of “course” leaders.

    That also means 32 academic communities, with 32 academic societies that students join to get support from eachother and engage in things – a nice size that avoids having to find 1500 course reps or trying to sustain a meaningful single student community from 40,000 students – all supported by 32 sets of student tutors, of course.

    The mother of all science

    Let’s take Philosophy as an example. To complete the degree, students have to earn 90 ECTS credits in Philosophy-specific study, 75 elective credits, and 15 from general studies. That structure encourages both specialisation and breadth.

    Oh, and a quick technical note – the standard assumption in Finland is that 1 ECTS credit represents 27 hours of student effort. In the UK, by contrast, it’s 20. The reasons are dull and bureaucratic (that didn’t stop me working out why) but worth bearing in mind when comparing intensity.

    First it’s worth digging into the 90 credits earned in Philosophy. These are split into two main “modules” – Basic Studies (30 credits) and Intermediate Studies (60 credits). As I said earlier, the former corresponds to first-year study, and the latter covers second and third year.

    The 15 credits of general studies are interesting. 2 credits are awarded for a reflective planning exercise where students work with an academic to design their personalised study plan – a kind of “choose your own adventure” approach that signals a departure from spoon-feeding from day one. That’s assessed on a pass/fail basis.

    There are also three credits for digital skills training, delivered via self-study – two credits within the Basic Studies and one within Intermediate. Again, this is assessed pass/fail and serves both to build capability and to ensure students are confident in using the university’s largely self-service systems.

    Then there are 10 credits dedicated to communication and language skills. These span both written and oral communication, include components in both Finnish and Swedish, and feature academic writing training – often completed in groups. All of this is, again, pass/fail.

    What I find interesting about these is a recognition that designing a bespoke study programme (that can change over time), along with IT and communication skills, are really about becoming a student – here they are recognised as taking actual time.

    In the Basic Studies module, students take six standard “intro to…” courses worth 5 credits each. These are relatively straightforward in design, delivery, and assessment. Each course is normally assessed via a single exam, although in most cases students can opt to complete coursework instead.

    In each degree programme, 60 subject-based credits – what we’d call second and third year content – then form the Intermediate “module”. Of these, five are allocated to the thesis (dissertation), while the remainder is typically made up of 5-credit courses, offering students considerable choice and customisation.

    To move into intermediate, there’s a 0 credit “maturity” assessment so students aren’t moving there until they’re ready. Then of the 60 Intermediate credits, 30 are structured as follows. 5 credits are awarded for a proseminar, which functions like a structured, small-group academic workshop:

    At the beginning of the course, students are given a review of the basics of academic writing and how to critically review and oppose an academic work. How to formulate a research question is discussed and advice is given on how to obtain source material. The student is then expected to formulate a research question in the form of a short abstract which is then reviewed and discussed by the teacher and other students. Then a period of research and essay writing takes place where the opportunity for supervision is given. At the end of the course, the student must present an essay for review by an opponent and oppose another student’s essay.

    5 credits are for a Candidate intuition seminar, and that looks like this:

    At the beginning of the course, students receive a refresher course in the basics of academic writing and how to critically review and oppose an academic paper. At the beginning of the course, there is also a discussion on how to formulate a research question and participants are given advice on how to obtain source material. The student is then expected to formulate a research question in the form of a short abstract which is then reviewed and discussed by the teacher and other students. This is followed by a period of research and essay writing where opportunities for supervision are provided. At the end of the course, the student must present an essay for review by an opponent and act as an opponent in the processing of another student essay.

    Then as well as the dissertation (thesis) itself there’s 5 credits for a compulsory internship (pass/fail) and 5 credits for preparing to apply what you did on your degree to the world, and that looks like this (also pass/fail):

    This gives the student the opportunity to independently explore the individual, growing competence that the degree provides and the importance of competence in a changing society and working life. The aim is for the student to become familiar with and reflect on the ways in which the unique competence provided by studies in philosophy, in collaboration also with studies in other subjects, which the student has chosen, can be relevant to our lives, to working life, society and the world.

    It can be completed in various different ways, in consultation with the responsible teacher – collaboration, independent studies and observation and reflection tasks related to other modules. An e-portfolio or course diary can also be included.

    And then finally there’s a 5 credit compulsory, and in Philosophy that’s a classic module on History of Philosophy.

    For the other 30 credits of Intermediate there’s then a collection of “classic” academic modules again, often in pathway clusters.

    So via the 60 “subject” ECTS points and the 15 “general studies” ECTS points, that’s 105 ECTS accounted for. And here’s the thing. The 75 left are acquired by picking the sort of stuff I’ve talked about above, but they must be from other degree programmes!

    That means that a Philosophy student that wants to do the basics in statistics or whatever can access what might be regarded as another course’s core modules. That obviously means a large amount of interdisciplinary stuff happening, with quite a lot of interesting student mixing happening too. It also means that the “courses” are highly efficient.

    Oh, and also if you do Erasmus, or learn skills at work, or as a volunteer, or whatever…

    You can receive credit for studies you have completed at higher education institutions either in Finland (universities, the National Defence University, and universities of applied sciences) or abroad. The studies must have been successfully completed.

    You can also get credit for skills you have acquired in working life, positions of trust or hobbies, for example. In this case, we are talking about skills acquired in a way other than formal education.

    A time for reflection

    At this point down the rabbit hole I see small, simple-to-design and simple-to-assess academic modules (without having to cram in 100 agendas), plenty of pass/fail credit (less grading means less pressure for everyone), and lots of focus on choice and independent study. And an actual recognition that skills development matters without it always having to be crammed into optional activity students don’t have time for, or academic modules.

    Just a note on grading. One of the things happening here is that grading itself is less complex (5 is Excellent, 4 is Very good, 3 is Good, 2 is Satisfactory, 1 is Passable and 0 is Fail), there’s less of it to do in general, and the ability to re-take assessments in a funding system that allows for setbacks reduces the need for extenuating circumstances and extensions and so on – so the stakes are less high, less often.

    So broadly what I take from it all is:

    1. The hidden curriculum is less hidden
    2. Academic staff have a simpler life
    3. The credit system overall creates rounded graduates
    4. The design reduces unnecessary pressure on students
    5. Some of the credit prepares students for graded credit instead of it all being graded
    6. There are lots of personalisation options
    7. There’s a much more meaningful degree transcript
    8. There’s more assessment choice
    9. There’s less pressure to get students through at top speed
    10. There’s less high-stakes assessment in general
    11. There are “millions” of potential (what we would call) “programmes” without the coordination overhead, walled gardens and spoonfeeding of (what we would call) programmes
    12. There’s less traditional academic “teaching” going on here, but what there is is more efficient and more straightfoward

    Crucially, lots of the modules I’ve seen are from research-active academics – whose research area probably wouldn’t sustain a whole “programme” in our systems – but whose little chunk of credit sits neatly and sustainably in this system.

    So what could my little GWR trip down that a Finnish rabbit hole all mean?

    First of all, if I was the higher education minister (haha) I’d require there to be no more than the number and titles of QAA’s subjects in its benchmark statements as the degrees on offer as a condition of access to the loan book.

    On the emerging unit of resource, it’s going to end up impossible to innovate if not – getting new programmes approved will always be based on what marketeers think will “sell” – and doing simplifying in this way would force more “choose your own adventure” without the overhead of running and marketing a “programme”. I also take the view that saying to a student on an Open Day that there will be quite a bit of elective choice – when everyone internally knows that a lot of the choice will have gone by the time the VR round is done and that student is in their third year – is pretty immoral (and almost certainly unlawful).

    In addition, I also suspect the “choose your own adventure within some parameters” approach would reduce some of the regret we see in the UK. Even if students enrol with a strong disciplinary orientation (partly because of the ridiculous specialisation we force onto students at Level 1-3), a topline reading of the Bristol “regret” research is that either during or after the degree, students clock how unhelpful the UK’s obsession with narrowing is. (There’s no equivalent “regret” question in the Finnish NSS, but lots of interesting stuff that suggests less regret nonetheless.)

    You’ll have seen that much of the credit is about what we might generically call study skills – via our Belong project, we have unpublished national polling evidence (that will be on the site soon) that suggests that in general, students often regard what is on offer in the UK as too generic, and when it’s optional and non-credit bearing, other demands on their time tend to win out. This appears to be a system that has solved some of that.

    The rattle through above, by the way, was me diving into a Philosophy degree – but even in subjects where we might usually expect to see a more programmatic approach via more compulsory modules, structures and weighting aren’t hugely dissimilar – here’s the generic Bachelor’s in Science, for example.

    Plenty of the “choice” on offer is about both a dissertation and extra credit in the run-up to said dissertation – where there isn’t teaching on the thing the student wants to study per se but students can access academics who might be research-active in that. And some of the other choice options are doubtless constrained by timetable – but that’s eased somewhat by some of the credit being acquired “centrally”, some in self-directed mode, and a maintenance system that allows the average duration to be over 3.5 years. Clash? Take it next semester.

    Ultimately what I’m struck by, though, is the simplicity of the whole thing – which is not obvious on first look. I’m not saying that it’s simple to design the study plan or to even visualise the whole degree (either by diving into the website or reading this account), but I am saying that a lot of the tasks carried out by students or academics are simpler – where the focus is on academic learning and development (with quite sophisticated pedagogical research, innovation and support) rather than endless assessment, complex degree algorithms and multiple agendas.

    To the extent to which you can see a graduate attributes framework here, it’s delivered via multiple types of credit acquisition, rather than every attribute being loaded into every fat module.

    What is, though, absolutely undeniable is that a Chemistry graduate in this system has done less… Chemistry. Maybe the Royal Society of Chemistry (and all of the other PSRBs) would have things to say about that. But they’re nonetheless demonstrably rounded graduates (without a lot of the rounding depending on inaccessible extracurriculars) – and in a mass system, how many Bachelors graduates all need as much Chemistry individually anyway?

    Put another way, if a dwindling number of students want to study just Chemistry, and this system sustains a large number of Chemistry modules that are available both to those who do and those and don’t, isn’t that better for society overall?

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  • Data breach affects 10,000 Western Sydney University students – Campus Review

    Data breach affects 10,000 Western Sydney University students – Campus Review

    Students from Western Sydney University (WSU) have had their data accessed and likely posted to the dark web in a data breach event.

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  • Trusting students and reducing barriers by abolishing penalties for late work

    Trusting students and reducing barriers by abolishing penalties for late work

    Universities, wonderful as they are, can be very complicated.

    The way that we operate can often be confusing for students, not least because some of our expectations and traditions are hidden and unspoken – even more so for students who enter higher education from historically underrepresented backgrounds.

    Indeed, revealing the so-called hidden curriculum in higher education is a common means by which we try to eliminate gaps in access and outcome.

    But there are also times when, as a sector, we should be more critical of the way we do things, whether those practices are hidden or unhidden.

    Here we want to share an example of what happens when you challenge orthodoxy, and why we think we should do this more often.

    Assessment penalties

    If you spend some time reviewing UK university policies on assessment and examination, you will find that it is almost universally the case that there are penalties associated with late or non-submission.

    Typically, this involves a deduction of marks. Sometimes late submissions will be capped at a pass, other times the deduction is linked to the degree of lateness. Similarly, students who fail to submit an assessment or sit an exam will often find that their next attempt at resit will be capped.

    Of course, institutions do recognise that there may be lots of good reasons why students cannot meet deadlines, and so alongside these penalties, we also have Extenuating or Mitigating Circumstances processes. In short, if a student tells us the reason they were late or could not submit, then they may be exempted from those penalties if the reasons meet our established criteria.

    What is far harder to find is any robust explanation, in written form, of why these penalties exist in the first place. There is much received wisdom (as you would expect, for a sector so steeped in tradition) for why we have these penalties, which – in our experience – typically falls into two categories.

    The first justification is about using penalties to disincentivise lateness or non-submission. If students know they will lose marks, that will ensure that most submit on time. The second justification is about fairness. If you submit late, you are getting more time than other students, so you should not receive a higher mark as a result of this presumed advantage. Each of these justifications could be debated endlessly, but we don’t intend to do that here.

    Questioning the received wisdom

    The reason we began to question the wisdom of capping students who submitted their work late, or who needed to use their resit attempt, was prompted by insights which emerged from work led by our SU. Over the past few years, our SU has been supporting students who needed to complete resits by calling them to ensure that they understood what they needed to get done, and had access to the support they needed. In itself, this initiative has been very impactful, and we are seeing year-on-year improvements in student pass rates.

    However, this initiative also gave our students a chance to share their own insights into why they found themselves having to resit assessments. In plain terms, our students were telling us – we are overwhelmed.

    Students who did not submit assignments were not being tactical or lazy, or trying to gain an advantage over others. They were simply not able to get all of the work done that we required in the time given – despite substantial efforts we have already made over the last few years to ensure we are not over-assessing.

    At the same time, we had been aware for some time that our students were using our Extenuating Circumstances (ECs) process extensively. Thousands of valid claims were made by students each year, which we processed and – for the substantial majority – supported.

    This meant that our students who were submitting late or completing resits were not, for the most part, actually being subjected to marking caps. Perhaps we could have stopped there, reflecting that this reflects a system working as it was designed to work: students with valid reasons for late submission should not be capped; we had a system which allowed students to make such claims to avoid penalties; and it seemed the system was well-used.

    What we could not shake, however, was a sense that this all seemed quite unnecessary – layers of bureaucracy needing to exist to ensure that students who did not deserve to have an academic penalty applied to their mark, while the very existence of the possibility of this penalty was entirely our own decision. We asked ourselves what would happen if we simply removed marking penalties for late and non-submissions? If students were awarded a mark based solely on the content of their submission? If we created a late submission window for every deadline, and allowed students to manage their own time?

    We took this idea to a panel of our students, and were intrigued to hear their views. Overwhelmingly, they felt this would be a good idea. The stress of having to apply for extra time, often close to a deadline if some unexpected problem had arisen which threatened their ability to submit on time, was something students felt would be alleviated by this change. They also reflected that, for the most part, students are inherently motivated to try and meet their deadlines, and aren’t simply trying to game the system and find loopholes.

    Yes but

    Concerns about this change came from internal and external consultation with colleagues. While in principle wanting to support the idea, it was difficult to shake the concerns that 1) without a penalty for late submission, students would simply treat the last day of the late submission window as their new deadline, and 2) if resits were not penalised with a cap, many students would choose to not submit at the first attempt and defer their submission to a later date.

    We also had to consider, if these outcomes came to pass, the impact on staff workloads and marking turnaround times. With these concerns in mind, taking a careful approach to how we communicated changes to students and putting in place contingencies for managing impacts on workloads, we ultimately decided to take the plunge, and at the start of the 24/25 academic year we removed marking caps for late and non-submission. Then we kept a close eye on what happened next.

    What happened next is that our students did what we believed and hoped they would.

    Across the first semester this year, we have actually seen a small decline in the percentage of late submissions – with only 12.22% of work submitted being submitted within the 5 working day late submission window.

    All other work was submitted on or before the main deadline. By comparison, in 23/24 12.32% was submitted late, and 12.41% in 22/23, so it is perhaps more accurate to say that there has been no change in late submissions.

    But this was, of course, accompanied by a dramatic reduction in the number of times that students have had to request the option to submit late through our ECs process (and then worry about whether this request would be supported).

    These claims have reduced by 154 per cent, thereby also alleviating a huge administrative burden on our colleagues who have to process these claims. In short, students who in previous years needed extra time have been able to access it without having to ask, and removing the threat of a marking penalty has not increased the proportion of students submitting their work late.

    The concern that if students were not capped for non-submission then they might defer sitting exams has also proven unfounded. In fact, we have seen a 5 per cent increase in the number of students attempting their exam first time. In numerical terms, we had 370 fewer students failing to attend an exam during our January exam period.

    Student success

    While it is reassuring to have found that this change in policy has not led to any significant change in students’ engagement with deadlines and assessments, more importantly we also wanted to know whether our students were more likely to succeed.

    The data quoted above could have masked another issue, whereby students who did submit work were no more likely to submit past the deadline, but perhaps more students were not submitting at the first attempt and instead were deferring to their resit period.

    To explore this issue, we compared first time pass rates for first semester assessments to the previous academic year. This has revealed a 4.3 per cent improvement in pass rates at first attempt, with the biggest improvement of 6 per cent for our first-year undergraduates.

    When looked at by student characteristic, we have also seen the greatest degree of improvement for our ABMO students and our male students, who have historically been more likely to not pass assessments at their first attempt.

    Statistics aside, in human terms, this change in policy (which sits within a wider context of strategic initiatives we have in place to improve student outcomes for all of our students) is associated with us having 604 more students who have passed at their first attempt this year, than we would have had if pass rates had stayed the same as last year.

    With regard to concerns about the impact of this change on staff workloads, having more students passing first time also means a reduction in resit marking later in the academic year.

    Complex challenges

    For those interested in the practicalities of our new approach, we still have an Extenuating Circumstances procedure, but this is now intended as a mechanism for students to let us know about more complex challenges where a few days extra time would be inadequate to help them successfully engage with their assessments.

    We have also made clear to students that late submitted work is still recorded as being late (but with no marking penalty applied), and if students continually submit work late we will – in a supportive manner – reach out to find out if they need more or different support from us.

    We will continue to monitor the impact of these changes, in particular to understand whether there is any overall impact on student outcomes over the full year and beyond – particularly outcome gaps for different groups of students. But so far, our experience has been that making a change which initially seemed quite radical has simply served to make life easier for our students when they are already working so hard to access and participate in education.

    It is also important to recognise that extra time in itself is not a panacea for improving student outcomes, despite it being the most common form of adjustment offered to disabled students.

    By making this change in our approach, we were simply trying to make this very simple accommodation immediately available to any student who needs it, for whatever reason.

    This massively reduces a large administrative burden on the university, and frees us up to focus on more personalised forms of support, for students who need more than a few extra days to complete an assignment.

    The reason we are keen to share this with the sector is that we think it is a good example of how we can better support our students by challenging our own self-imposed orthodoxy. It is great to think that we have been able to reduce the anxiety associated with missing deadlines, without having to worry that our students will cynically use this change to game the system.

    We strongly believe that our students are inherently motivated to engage with their studies and do the best they can, and we think it is our job to make sure we are not getting in the way of them doing that.

    If, in the process, we can cut out unnecessary administration and bureaucracy for ourselves, then so much the better.

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  • Communicate, repeat and compensate – OfS issues principles over industrial action

    Communicate, repeat and compensate – OfS issues principles over industrial action

    University and College Union (UCU) staged a national marking and assessment boycott (MAB) – delaying graduations, job starts, and transitions to postgraduate study.

    UCU members took the action to tackle disputes including headline pay, gender and minority ethnic pay gaps, staff workload and the casualisation across the sector.

    Whenever there’s industrial action, the hope in Carlow St is that students will see the bigger picture – but this time around, at least for some students in some universities, the impact was significant. At the time, UCU estimated that 30,000 students were unable to graduate on time or were affected in some other way.

    In the aftermath, the Commons Education Committee held a mini inquiry to investigate the impact – it wrote to the then Conservative government to raise concerns about the lack of data, the role of the Office for Students (OfS) and the lack of clarity over students’ rights, and the eventual (post election) reply was predictably weak.

    Now, two years on, OfS has published research that was commissioned to develop an understanding of what the impacts were from a student perspective – along with guidance for institutions on protecting the interests of students during industrial action, and a webinar event planned for mid-May on the regulator’s expectations on how providers should support students before, during and after industrial action.

    OfS first ran a text-based focus group via YouGov in July 2024 that discussed short- and long-term impacts, what information they got from their institutions, and how those institutions handled the situation. A quantitative survey followed that gathered 763 responses (279 undergrads, 284 postgrads, and 200 graduates) that had been studying at impacted institutions during the boycott. You’d not be diving into demographic splits on that sample size.

    The polling drilled into how the industrial action affected their academic lives – immediately and over time – along with the comms they received from their universities, and how they viewed their rights as students.

    On the top line

    In a “topline” results report and associated student insights brief, we learn that the industrial action caused delayed or unmarked coursework (53 per cent) and exams (46 per cent), reduced lecture time (68 per cent), and decreased contact with staff.

    Most impacted students reported negative effects on academic work quality (49 per cent) and grades (42 per cent). The MAB’s psychological impact was significant – with 41 per cent reporting increased stress, 32 per cent experiencing poorer mental health, and 15-18 per cent noting negative effects on their social lives.

    One student is quoted as follows:

    I was waiting for the result of a resit that the progression of my masters’ depended upon but it was delayed so much I had to pay for the next module and would not get the results until halfway through.

    International students faced particular challenges, with visa uncertainties arising from delayed results and qualifications. Some students couldn’t attend graduation ceremonies because their results came too late:

    I didn’t manage to get graduation tickets in time due to how late results were, so I didn’t have a graduation ceremony.

    Communication varied considerably across institutions – with most updates coming through emails (65 per cent) rather than during lectures (22 per cent). Students rated information from individual lecturers (78 per cent satisfaction) more highly than university-wide communications (64 per cent satisfaction).

    Many students in the focus group:

    …were not told which of their modules would be affected, or when they would get their marks and feedback.

    OfS says that the institutional response was inconsistent across the higher education sector. Students directly affected by the MAB expressed significantly higher dissatisfaction (54 per cent) with their university’s handling of the situation compared to unaffected students (18 per cent). Just 46 per cent of affected students received alternatives or compensation, primarily through “no detriment” policies adapted from those developed during the Covid era (26 per cent).

    Financial compensation and rights awareness was low – with only 30 per cent knowing they could request it, and a mere 9 per cent successfully receiving any. The boycott also negatively impacted perceptions of education quality (38 per cent reporting a decrease) and value for money (41 per cent reporting a decrease), with one student noting:

    I ended up with a [postgraduate diploma] instead of my MSc, and I came out with a merit instead of a distinction.

    The brief does note that universities employed various mitigation strategies, including awarding interim degree classifications, guaranteeing minimum classifications, improving mental health support, reallocating marking responsibilities, and engaging with employers to request flexibility for affected graduates.

    Were they OK? Some students felt their institutions responded well, others reported that the experience contributed to decisions not to pursue further studies or work in higher education, with 42 per cent reporting decreased trust in their universities.

    Behind the screams

    Much of that won’t come as a surprise – although the sheer scale of the suggested impacts, as well as their depth and breadth on individual students (esp rer mental health and international students) ought to invigorate debates about the morality of the tactic, and how universities handled it to limit legal or financial exposure.

    Arguably of more interest is the letter and “regulatory statement” that accompanies the publication from John Blake, Director for Fair Access and Participation.

    Re-stressing that it’s not OfS’ role to intervene in labour disputes, Blake expresses concern about how strikes and the MAB disrupted students’ academic experiences, notes inconsistencies in institutional responses, sets out an aim to establish clearer expectations for fair treatment for all students in any similar future scenarios.

    And there’s a fascinating section on compensation:

    We want to be clear that we don’t see compensation as a substitute for the holistic experience of intellectual, professional and personal development that a student should expect from their higher education. Institutions should continue to focus their efforts during industrial action on delivering the education that students expect. The inclusion of an expectation in relation to compensation does, though, reflect the rights students have under the Consumer Rights Act 2015.

    Given that many students got neither, the clear implication is that a large number of students should have received both.

    Six principles

    The core of the guidance letter then manifests in six principles:

    1. Providers must remove contractual terms that inappropriately limit liability to students during staff industrial action or other circumstances within the provider’s control, as these breach consumer protection law.
    2. Effective contingency plans must be developed to minimise disruption to students during industrial action, ensuring plans are actionable, timely, and protect qualification integrity.
    3. When implementing contingency plans, providers should prioritise education delivery by: first avoiding impacts on students; if not possible, making minimal changes; and if necessary, providing timely repeat performance of missed teaching or assessment.
    4. Fair compensation must be paid when contingency plans fail to deliver promised aspects of student experience, particularly for missed teaching without timely replacement, delayed assessment marking, or delayed progression decisions affecting jobs or visa status.
    5. Clear communication with students is essential, including transparent information about rescheduled activities or compensation, with proactive identification of eligible students rather than requiring them to submit claims.
    6. Providers must submit reportable events about industrial action to the Office for Students (OfS) in accordance with established regulatory requirements.

    It’s an interesting list. The first one on the inclusion of industrial action in so-called “force majeure” clauses in student contracts – which limit liability for events that are outside of the predictability or control of of providers – is a long-running passive-aggressive row between the Competition and Markets Authority (CMA) and OfS on one side, and providers on the other.

    OfS has previously published a referral to National Trading Standards involving the University of Manchester’s contract – but my spreadsheet suggests that there’s a large number of providers that either haven’t seen that, or are digging in for a battle over it.

    That may be partly because those sorts of clauses – and CMA’s advice on them (which OfS requires providers to pay “due regard to”) – are a key point of dispute in the ongoing Student Group Claim, the UCL portion of which won’t get to court until early 2026.

    From a student point of view, if those clauses shouldn’t exist, the snail’s pace of enforcement on this is as baffling as it is frustrating.

    There won’t be many providers that weren’t developing contingency plans, notwithstanding that they can always be improved – and the one-two-three-four punch of avoid, adjust, repeat or compensate reflects (and translates) the position under consumer law.

    Of course some will argue that a legal duty to undertake any/all of those steps under consumer law depends on those force majeure clauses not existing or being unlawful – and as it stands there’s a major silent standoff that’s unhelpful.

    Even if you just look at compensation, the survey fails to differentiate between compensation paid for breach of contract, and “goodwill” payments where no such breach has been accepted by providers. As far as I’m aware, the former was vanishingly rare.

    The other issue, of course, is with punch three of four – where university managements satisfy themselves that once a dispute is over, teaching or support is rescheduled “because we told them to”, despite the fact that most heads of department find it hard to actually implement those instructions with UCU members.

    The “proactive identification of eligible students” for “repeat performance” or compensation is interesting too – especially over the latter, providers have long relied on students having to make complaints in order to get redress. This not only depends on the breach of contract or not issue being resolved, it also raises questions for universities’ legal advisors and insurers about the relative risks of doing as John Blake says, or waiting for students to raise concerns.

    But as well as all of that, there’s three things we ought to be surprised not to see.

    What’s missing?

    For a set of documents seeped in the translation of consumer protection to a higher education setting, there’s nothing on the extent to which any alternative arrangements in a MAB – especially alternative arrangements over marking – should still be carried out with reasonable skill and care. Academic judgement can’t be challenged, but only if that judgement has been carried out in the way we might expect it to be by people who know their onions. That was a major issue in the dispute for plenty of students, even if it wasn’t a big issue in the polling.

    The second is the lack of answer to the questions raised both in the polling and by the Commons Education Committee – which concern students’ understanding of what their rights are. If OfS thinks that it can vaguely pressure providers into proactively identifying students entitled to wads of cash, it’s misunderstanding the countervailing pressures on providers in similar ways to those identified by Mills and Reeve over provider collapse. And as I often say on the site, good regulatory design considers how individuals come to understand (or access information) on their rights should they need to use them without having to access a regulator or complaints adjudicator – there’s nothing on any of that here.

    But the third is the lack of a clear link to the regulatory framework, and the lack of any enforcement carried out over what must amount to failings. If the guidance is grounded in OfS’ rules, students might well say “well what action have you taken given that the problems were widespread?”

    If it’s not grounded in OfS’ powers, providers might well say “well notwithstanding that we like to look nice, why would we magnify the efficacy of an industrial action tactic if we don’t really have to”.

    It’s all very well for OfS to be “give them guidance” mode, but over this set of issues the financial impacts of compliance with something that sounds contested, and partly voluntary, could be huge both in an individual dispute and in the long-term. That all (still) needs bringing to a head.

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