Being a president is hard. Seriously hard. We are watching the rapidly increasing presidential turnover rate collide with the lack of formal succession planning at a time when higher education is under significant political pressure. This is a serious problem for higher education.
But contrary to the popular perception, the president is not the sole difference-maker to an institution’s success. Once we look outside the spotlight of the presidency, we remember the institution’s core mission: academics. Skilled, effective academic leadership is vital to the ongoing success of an institution.
Standing at the forefront of the academic mission is the provost. In case you are wondering what a provost does, they are, on paper, the chief academic officer, responsible for the vision and oversight of all academic affairs. As important as that sounds, Larry A. Nielsen, in his book Provost: Experiences, Reflections and Advice From a Former “Number Two” on Campus, describes the provost as the university’s “stay-at-home parent.” Not so glamorous.
It is those leaders at the next level below the provost, the deans, who have responsibility for the vision and oversight of their respective colleges or schools. It is in these units where the bulk of the work happens for the academy to accomplish its mission, in research, teaching and service.
In the current climate for higher education, where its value is being challenged and the fight for student enrollment is running high, the provost and deans hold the key to academic transformation, as they strive to make their institution a strong destination that changes students’ lives and opens doors to new careers. Additionally, the deans and their faculty are closer to the ground in terms of understanding what students and their communities need and want. They primarily shape which courses, programs, majors and minors are offered. They do this work. Not the president.
This raises a question: What can be done to better support the deans?
Deans operate at a critical transition point. They serve at the discretion of the provost and president, and, as such, take direction (or sometimes lack of direction) that comes down to them. At the same time, deans are serving and representing their faculty and staff, working to support their success in doing the actual work of educating, advancing knowledge and serving the institution as good citizens and stewards. This crunch between above and below brings a lot of pressure for deans, even in the best of circumstances.
Thus, having coached and/or consulted with close to 100 deans over the years, I offer the following strategies.
Give Them Resources and Get Out of the Way
Being a dean is more closely aligned in its responsibilities to a presidential role than that of a provost. The dean oversees their school, with responsibility to set vision, create strategy, raise money, build and oversee administrative teams, manage politics, and drive results.
What a dean is not is a “stay-at-home parent.”
For deans to be most successful, the provost needs (to the best of their abilities) to provide deans with resources, professional development, time and clear direction. The provost (and at times the president) then needs to clear roadblocks, make introductions to key donors and stakeholders, and be available to the deans, as needed. You might say that the provost could consider the deans their most important constituents. If the deans are successful, it will greatly enhance the provost’s success.
Allow Deans to Meet Alone Regularly
Being a dean can be lonely. There is no one in their school to whom they can express insecurities or speak candidly, especially about sensitive issues. Providing space for the deans to meet and talk openly, candidly and even vulnerably with one another builds a group of trusted peers and advisers and creates a safe space to discuss challenges and give and get feedback from colleagues who may be experiencing the same.
This process yields tremendous benefits for a campus, where challenges and opportunities across the schools can become aligned, resulting in better institutional decision-making, accountability and communication. The provost may think they should be in the room for these conversations (to hear what’s happening for the deans, to be helpful, etc.), but their presence limits the quality and openness of the conversations. If provosts want to be helpful, sponsor a monthly breakfast or dinner for the deans to meet alone. At a large R-1 where I have co-facilitated a new department chairs program for many years, the program has become affectionately known as “chairapy.” The same support could be provided for deans (deanhabilitation? I’m still working on a name for this one).
Build a Team of Deans
The deanship is an isolating role. The default setting for deans is to engage in turf wars with other deans, each jockeying for the attention and resources from the president, provost and CFO. As a result, many institutions fail to recognize how to leverage the deans as a true governing body on campus. Instead, both the provost and the president would benefit from investing their time and energy in supporting a deans’ council that has (as the Center for Creative Leadership proposes) shared direction, alignment and commitment. A unified team of deans allows for better decision-making, mutual support and resource sharing, as well as more consistent communication throughout the institution. Instead of fueling the common narrative of individual fiefdoms, invest in the deans as a team and reap the rewards of a better-functioning organization.
Provide Deans With Information
Deans like independence, running their shops with minimal interference. However, deans also need information and from all directions: above, below, across and outside. When information is lacking, rumors fill the void. Faculty will speculate, staff will complain or withdraw, stakeholders will wonder, “What is that dean doing, anyway?”
To mitigate these issues, stakeholders need to share information and in particular, give the why, the context and rationale behind an issue. So if anyone wants to be helpful to their deans, overinform them and always include reasons why the information is important. If too much information is being provided, let the dean set the limits. And when a dean asks about an issue, please answer them (barring legal reasons not to). Don’t withhold. A dean left in the dark is only as good as the flashlight they have.
Be a Thought Partner
Deans attend a relentless number of meetings. As a client of mine once shared with me, “I have more requests for standing monthly meetings than there are hours in a month.” To avoid crushing deans with ineffective usage of their time, any meeting with them should be generative, one in which problems are being solved, decisions are being made, strategies are being forged and deals are being closed. Come to deans with solutions, with innovations and with energy. As the famous line from the film Jerry Maguire goes, “Help me help you!” Offer to be the dean’s thought partner, to stand (metaphorically) shoulder to shoulder and think through an issue together.
Get Them a Coach
As an executive coach, I recognize this one comes with my own inherent biases. And yet, I have seen firsthand the payoffs of providing executive coaching to deans. The return on investment easily justifies the financial cost. I do not wish to oversell this service. Just know it is super helpful—some might even say vitally.
Ask Deans What They Need
Finally, if you are not sure how to be helpful to a dean(s), ask them. They will know. A savvy dean, given the right mix of resources, support and collaboration, can accomplish great things, ultimately guiding their school to make the lasting impacts higher education so desperately needs these days: good news stories, student successes and positive contributions to their communities and country. A dean’s success can be a great counterbalance to the political side show that distracts from what truly makes the academy invaluable.