In my co-authored 2020 book, Learning Innovation and the Future of Higher Education, we wrote about Duke Learning Innovation and Lifetime Education. One of the leaders at LILE is Quentin Ruiz-Esparza, director of digital product strategy and design. I asked Quentin if he’d be willing to answer my questions about his role, organization and career.
Q: Tell us about your role at Duke Learning Innovation and Lifetime Education. What are the big projects, initiatives and services that you collaborate on and lead?
A: My role as a product strategist is a unique and new position within LILE. It reflects LILE’s intention to recenter Duke’s digital education portfolio on a customer-driven strategy. Our approach to developing courses or programs starts by understanding our learners and then designing education that meets their needs.
My team and I develop new digital programs through strategic planning, market research and learning experience design. In strategic planning, I work with Duke’s professional schools and academic units to refine their digital learning strategy. This includes defining their learner audience, crafting a learner-centered value proposition and identifying the right program type. At the same time, I lead market research projects to validate learner and employer demand for program topics and skills. Finally, I oversee a learning experience (LX) design team that collaborates with Duke faculty. Together, the LX design team and faculty create high-quality, inclusive and engaging courses and programs aligned with our goals and market data. I truly couldn’t do this work without them!
I constantly adapt to shifting priorities and opportunities, but I’ll share two major initiatives I am focused on right now. First, I am working with two campus partners—the Office of Climate and Sustainability and the Nicholas School of the Environment—to develop a nondegree portfolio strategy for sustainability education. Our goal is to equip professionals across industries to be leaders in sustainability within their fields and organizations. Second, I am managing a learner demand survey that will help Duke better understand our learners—their educational preferences, motivations and needs. My hope is that this analysis will shape Duke’s future priorities for professional education.
Q: Can you help those of us outside Duke understand the history and mission of LILE? What might someone interested in pushing for an institutional approach to promoting learning innovation learn from its organizational structure and capacities?
A: LILE’s history goes back to two different units: Duke Learning Innovation and Duke Continuing Studies. Both had a rich history of exploring new ways to serve learners. Duke Learning Innovation supported faculty to improve teaching through technology, new pedagogical approaches and data and research. Duke Learning Innovation also played a key role in online learning at Duke, launching the university’s partnership with Coursera. Today, Duke’s Coursera portfolio is arguably Duke’s largest effort to increase access to education, with between 40,000 and 50,000 learners actively participating in Duke Coursera courses each month.
Duke Continuing Studies was founded in 1969. Over time, it created educational experiences for learners beyond traditional university students. These included working professionals, middle and high school students, and retirees. Duke Continuing Studies strengthened the university’s ties to the local community while also reaching learners around the world.
In 2022, these two units were brought together under the leadership of Yakut Gazi, Duke’s first-ever vice provost of learning innovation and digital education. I believe that our merger as LILE created two valuable opportunities for the university. First, where continuing education may have been more on the periphery of the university’s work, LILE now advances a central university strategy to educate learners from precollege to postcareer. Second, learning innovation can serve as a catalyst for increased access to education. Collectively, our teams have the expertise to transform Duke’s learning experience, pedagogies, education technologies and business models to enable greater access to education that enriches people’s lives.
In the world today, I believe this work of innovating towards greater educational access is paramount to colleges and universities demonstrating our value and role in society. Expanding access to education is where universities have the greatest opportunity to support social mobility through education, foster leadership across organizations and civil society, and nurture learning that empowers people to address the challenges of our day—from AI to the global climate challenge.
Q: Reflecting on your career path, what advice might you have for early-career educational professionals interested in working toward a leadership position in digital learning?
A: I will share a few ideas that have driven me in my own career. First, take initiative and volunteer to tackle new challenges in your department. Many growth opportunities in my career began with me identifying ways in which I could help leadership achieve their goals or mission. I pitched ideas for how I could help, which allowed me to turn a departmental need into an opportunity to demonstrate my abilities and build greater trust with managers and colleagues.
Second, even if you are happy in your current job, regularly explore job descriptions in your field. This could be looking at open job postings or exploring staff listings at other organizations. When you find more senior roles that interest you—maybe even your dream job—identify the competencies you will need to develop in order to be qualified for that future position. Then, create performance goals in your current role that allow you to cultivate those skills and experience.
Third, do not get lost in your to-do list. On a periodic basis (e.g., monthly or quarterly), identify a couple bigger goals that you want to accomplish in your work. Consider what work is of the highest value to your department or organization. If the goal is rather ambitious, break it down into shorter monthly goals so that you can make consistent progress. Higher-level goal setting like this will allow you to build a résumé of high-impact, strategic accomplishments (versus a list of generic responsibilities).