In 2020, the human resources team at the University of Texas at Dallas was set to launch its leadership and professional development program, the culmination of 18 months of dedicated work. As the pandemic took hold, the question confronting Colleen Dutton, chief human resources officer, and her team was, “Now what do we do?” In their recent webinar for CUPA-HR, Dutton and Jillian McNally, a talent development specialist, explained how their COVID-19 pivot was a blessing in disguise, helping them completely reconstruct leadership training from the ground up.
The resulting, reimagined program — BRIGHT Leaders — received a 2023 CUPA-HR Innovation Award for groundbreaking thinking in higher ed HR. BRIGHT Leaders speaks to the needs of today’s employees, who desire professional development programs that are flexible and encourages everyone on campus to lead from where they are.
An All-Access Pass for Career Development
UTD innovated by first addressing the needs of remote and hybrid employees. Recognizing that “our workforce was never going to be the same after COVID,” Dutton says, they transformed their original plan from an in-person, cohort model into an accessible, inclusive training program they call an “all-access pass.” Any employee can take any leadership training session at any time. No matter their position or leadership level, all staff and faculty (and even students) are welcome to attend, and there’s no selective process that limits participation.
Their new, all-access approach inspired a mantra within HR: “Organizations that treat every employee as a leader create the best leaders and the best cultures.” This open-access philosophy means that parking attendants and vice presidents might be in the same leadership development session. Employees attend trainings on their own schedules, whether on their smart phones or at their home office. UTD also offers three self-paced pathways — Foundations, Leadership and Supervisor Essentials, and Administrative Support Essentials — that employees can complete to earn a digital badge. They’re also encouraged to leverage this training when applying to open positions on campus.
Some of the Microsoft Teams-based programs UTD established in their first year include: Lessons from Leaders series, BRIGHT Leaders Book Club and Teaching Leadership Compassion (TLC). They also partner with e-learning companies to supplement their internal training materials.
Dutton and McNally note that sessions don’t always have to be conducted by HR. Campus partners are encouraged to lead trainings that fall within the BRIGHT framework: Bold, Responsible, Inclusive, Growing, High Performing and Transformative. For example, an upcoming book club will be led by a team consisting of the dean of engineering and the athletic director.
Making UTD an Employer of Choice
In line with UTD’s commitment to workplace culture, the BRIGHT Leaders program speaks to the needs of a changing workforce. Early-career professionals don’t want to wait five years to be eligible for leadership training, Dutton stresses. “They want access to these leadership opportunities and trainings now.”
UTD’s flexible professional development training approach helps confront a concerning trend: almost half of higher ed employees (44%) surveyed in The CUPA-HR 2023 Higher Education Employee Retention Survey disagree that they have opportunities for advancement, and one-third (34%) do not believe that their institution invests in their career development. Offering robust, flexible professional development and leadership opportunities is part of UTD’s commitment to be an employer of choice in North Texas.
For more specifics on the BRIGHT Leaders program, view the recorded webinar. You’ll learn how HR built cross-campus partnerships, how they’ve measured their return on investment and how they’re building on their successes to train future leaders.
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